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Relocation counselor skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical relocation counselor skills. We ranked the top skills for relocation counselors based on the percentage of resumes they appeared on. For example, 14.7% of relocation counselor resumes contained customer satisfaction as a skill. Continue reading to find out what skills a relocation counselor needs to be successful in the workplace.

15 relocation counselor skills for your resume and career

1. Customer Satisfaction

Here's how relocation counselors use customer satisfaction:

Maintained minimum 95% customer satisfaction rating while managing a caseload of 70-100 entire company trained in ISO AND SIX SIGMA.
Recognized as exceeding the company target of 4.25 customer satisfaction rating on a scale of 0 - 5.

2. Relocation Process

Here's how relocation counselors use relocation process:

Provided personalized counseling in the relocation process, specializing in on-site orientation targeting safety, local customs and day-to-day living practices.
Coordinated activities, monitored relocation processes, assisted with logistics and extensive problem solving.

3. Client Contacts

Here's how relocation counselors use client contacts:

Support client contacts on policy, procedure and exception guidelines, including expense reimbursement benefits.
Partnered with client HR departments and client contacts to administer relocation benefits.

4. Data Integrity

Data integrity denotes the consistency or accuracy validation of data in the whole lifecycle of data. It ensures the security of traceability and search-ability of all data in a person's device to the source.

Here's how relocation counselors use data integrity:

Developed quality assurance review practices to maintain data integrity.
Insured data integrity within the reporting system Handled a heavy caseload with exceptional satisfaction scores.

5. Quality Service

Here's how relocation counselors use quality service:

Worked with third party vendors to ensure they provided appropriate and high quality services to employees.
Measured by quality service surveys which are targeted to average 4.25 out of a 5.0 scale.

6. Sale Process

Here's how relocation counselors use sale process:

Prepared and sent packages to real estate brokers and customers regarding home sale process.
Guided home buyers and sellers through the short sale process if necessary.

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7. Transferees

Here's how relocation counselors use transferees:

Determined eligibility based on client guidelines and counseled transferees on listing, marketing, and negotiating contracts.
Provided confidential counseling and support to company transferees and families, domestically throughout transfer.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how relocation counselors use customer service:

Position required strong and flexible customer service skills to interact effectively with stressed relocating employees and their family members.
Coordinated relocation from inception to completion, including appraisals, inspections and customer service.

9. Corporate Clients

A corporate client is a customer who either owns or has the decision-making rights of a large company. Generally, they are business clients who are responsible for the majority of business transactions in an organization.

Here's how relocation counselors use corporate clients:

Consult with corporate clients regarding policy administration, amendments to their current policies, and communicate additional value added services.
Manage a caseload of corporate clients with a focus on loyalty and client retention.

10. Relocation Services

Here's how relocation counselors use relocation services:

Oversee multiple operations for door-door relocation services provided to corporate executives and individual customers.
Conduct needs assessments and increase revenue by selling additional relocation services.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how relocation counselors use hr:

Worked extensively with client HR staffs.
Completed creation of international relocation policies, along with ongoing briefing/training for internal program and HR managers.

12. Administrative Tasks

Here's how relocation counselors use administrative tasks:

Executed other administrative tasks as necessary.
Assisted with administrative tasks such as copying, shredding and faxing documents.

13. Relocation Benefits

Here's how relocation counselors use relocation benefits:

Provided customers with in depth counseling on relocation benefits and entitlements.
Provided policy counseling of relocation benefits to relocating employees.

14. Client Satisfaction

Here's how relocation counselors use client satisfaction:

Coordinated and managed service providers to ensure optimum customer and client satisfaction.
Drive a high level of customer and client satisfaction.

15. Client Policies

Here's how relocation counselors use client policies:

Reviewed and updated client policies for benefit enhancement or detraction.
Administered client policies to corporate employees.

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What skills help Relocation Counselors find jobs?

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List of relocation counselor skills to add to your resume

The most important skills for a relocation counselor resume and required skills for a relocation counselor to have include:

Customer Satisfaction
Relocation Process
Client Contacts
Data Integrity
Quality Service
Sale Process
Transferees

Customer Service
Corporate Clients
Relocation Services
HR
Administrative Tasks
Relocation Benefits
Client Satisfaction

Client Policies
Expense Management
Leveraged Buyout
Relocation Program
Expense Reports
Smooth Transition

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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