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Become A Relocation Specialist

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Working As A Relocation Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Relocation Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Relocation Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Relocation Specialist jobs

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Relocation Specialist Career Paths

Relocation Specialist
Sales Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Assistant Community Manager Property Manager
Area Manager
7 Yearsyrs
Leasing Manager Sales Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Delivery Driver Service Technician Service Manager
Branch Manager
6 Yearsyrs
Office Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Forklift Operator Security Officer Account Manager
District Sales Manager
7 Yearsyrs
Leasing Manager General Manager Sales Consultant
Finance Manager
7 Yearsyrs
Property Manager Communications Manager Marketing Manager
General Manager
7 Yearsyrs
Assistant Community Manager Communications Manager Marketing Director
Managing Partner
9 Yearsyrs
Assistant Property Manager Office Manager Operations Manager
Operations Director
9 Yearsyrs
Property Manager Regional Manager
Operations Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Operations Manager
President Of Operations
11 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Human Resources Coordinator Program Manager General Manager
Property Manager
6 Yearsyrs
Forklift Operator Technician Operations Manager
Purchasing Manager
9 Yearsyrs
Assistant Property Manager Property Manager
Regional Manager
8 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Human Resources Coordinator Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Sales Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Relocation Specialist Demographics

Gender

Female

50.5%

Male

47.3%

Unknown

2.2%
Ethnicity

White

82.0%

Hispanic or Latino

10.4%

Asian

5.9%

Unknown

1.1%

Black or African American

0.5%
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Languages Spoken

Spanish

59.6%

Portuguese

14.0%

French

7.0%

German

5.3%

Indonesian

3.5%

Russian

3.5%

Hungarian

1.8%

Japanese

1.8%

Polish

1.8%

Arabic

1.8%
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Relocation Specialist Education

Schools

University of Phoenix

15.1%

Webster University

8.5%

American InterContinental University

7.5%

University of Houston

6.6%

Texas State University

5.7%

University of Arizona

4.7%

University of Alabama

3.8%

Strayer University

3.8%

Missouri State University

3.8%

Tennessee State University

3.8%

Michigan State University

3.8%

Ashford University

3.8%

Montgomery College

3.8%

Illinois State University

3.8%

George Mason University

3.8%

University of Missouri - Saint Louis

3.8%

Indiana University of Pennsylvania

3.8%

University of Pittsburgh -

3.8%

Lindenwood University

3.8%

University of South Florida

2.8%
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Majors

Business

32.7%

Communication

6.7%

Management

5.5%

Marketing

5.1%

Psychology

4.9%

Criminal Justice

4.7%

Political Science

4.3%

Liberal Arts

4.1%

Accounting

4.1%

Real Estate

3.7%

General Studies

3.2%

Education

3.0%

Nursing

2.6%

Human Resources Management

2.6%

Finance

2.4%

Legal Support Services

2.2%

English

2.2%

Health Care Administration

2.2%

Computer Science

2.0%

Kinesiology

1.8%
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Degrees

Bachelors

36.6%

Other

32.4%

Associate

12.4%

Masters

10.7%

Certificate

4.8%

Diploma

1.9%

License

0.8%

Doctorate

0.4%
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Internship
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Top Skills for A Relocation Specialist

OutstandingCustomerServicePersonalHouseholdGoodsRealEstateAgentsSafetyInternationalMovesEntireRelocationProcessCustomerSatisfactionRelocationServicesPropertyManagementPayrollProspectiveResidentsHouseholdItemsRelocationProgramInternationalRelocationsCorporateClientsResourceCompanyPoliciesDataEntryCommunicationSkillsRelocationAssistance

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Top Relocation Specialist Skills

  1. Outstanding Customer Service
  2. Personal Household Goods
  3. Real Estate Agents
You can check out examples of real life uses of top skills on resumes here:
  • ResponsibilitiesProvided superior customer service in the inventorying, packing, loading and delivering of clients personal household goods across the country.
  • Coordinated employee relationships with real estate agents and placed employees in housing that met or exceeded their high standards.
  • Created reports and verified safety of the locations as well as facilitating the move process.
  • Maintained customer satisfaction reports and received positive job approval ratings from senior staff.
  • Participate in case conferences and provide regular caseload progress reports to director of relocation services and other team members.

Top Relocation Specialist Employers

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