Technical Support Specialist jobs at RELX - 341 jobs

Job Title: Systems Support Engineer Duration: Direct Hire Full Time Role 5 years' experience on Realtime or Mission Critical Systems Must have experience in picking up and installing fixes on live customer systems. 5+ years of work experience in development, customizing and delivering Energy Management Systems for Electric Power Utilities leveraging industry practices 5 years of experience with LINUX and Windows Operating Systems SQL, shell scripting, ability to read and interpret logs & debug files Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc. Knowledgeable and Proficient in Electric SCADA, Power DMS, Transmission EMS Implementations 5 years of experience with C, Java & Kubernetes System configuration and Hands on Experience in GitHub and ClearCase Proven track record of problem analysis, identification and resolution Strong troubleshooting & debugging skills

The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope) Provide in-person end-user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to: Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals Perform local application installs and removals, including: Line-of-business applications Updates and minor version changes Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including: New device setup Equipment swaps Access validation Perform basic troubleshooting of: Network connectivity Wi-Fi issues Login and profile problems Coordinate with remote support and escalate issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include: Exposure to Intune-enrolled devices Basic understanding of identity-related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience: 1-3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of: User accounts Permissions Networking fundamentals Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice-to-Have): Prior onsite or desk-side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).

About Trade With the Pros: At Trade With the Pros, a subsidiary of T3 Live, we redefine the trading experience with our unparalleled approach. What sets us apart is our unwavering commitment to empowering our students with the knowledge and skills needed to navigate the financial markets successfully. Our educational programs go beyond theory and provide our Students with practical, hands-on learning opportunities. The chance to learn directly from experienced traders who have a deep understanding of the markets. Their insights, strategies, and real-world experiences, help those gain confidence and the expertise required for long-term success. Job Description: We are seeking a detail-oriented and proactive Operations Support Specialist to assist with day-to-day operational execution across the organization. This role supports multiple departments including Operations, Events, Sales Support, and Center Logistics, while also providing on-site operational support for the Charlotte/Huntersville Center as needed. This position works closely with the Operations & Technology Manager and Operations Manager, helping ensure processes, reporting, and event logistics are executed accurately and on time. Responsibilities: Operational Support Support company-wide operational workflows, including documentation, reporting, and internal coordination across teams. Assist with preparing, organizing, and distributing operational documents related to classes and events. Ensure accurate submission of event data for sales tracking, finance reporting, and operational metrics. Assist with data entry, audits, and updates within HubSpot CRM to maintain clean and accurate records. Coordinate information flow between Sales, Operations, Events, and Leadership to ensure alignment. Handle inquiries and provide high-level support to students, prospects, and internal team members. Event & Program Support Assist with planning and coordination of classes and special events. Support logistics such as schedules, materials, and post-event follow-ups. Help ensure event documentation and reporting are completed and submitted correctly and on time. Charlotte/Huntersville Center Support Provide on-site support for the Charlotte/Huntersville Center as needed, ensuring smooth daily operations. Assist with guest experience, student support, and hospitality during in-center events. Coordinate office needs including supplies, equipment readiness, and general center organization. Qualifications: College degree or equivalent professional experience. Experience in operations, administrative support, event coordination, or related roles. Strong organizational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Docs/Sheets. Experience using CRM systems (HubSpot preferred). Detail-oriented with strong follow-through and accountability. Ability to work independently while collaborating across teams. Proven experience providing exceptional customer service and hospitality while maintaining professionalism in fast-paced environments. Flexibility to work occasional weekends throughout the month as required by classes and operational schedules (not every weekend). Benefits: Competitive salary and comprehensive benefits package including health, dental, and vision insurance. Opportunities for professional development and career advancement. Supportive team environment focused on innovation and efficiency. How to Apply: Please submit your resume and a cover letter. We are excited to hear from you!

This is a long- term contract for an IT Systems Analyst onsite in Louisville, Ky- must currently live in the Louisville area No Corp to Corp, H1B and No Sponsorship provided- must have proper work authorization No outside vendors- do not reach out Shift requirements: M-F 8am-5pm (Weekends/OT may be required) Hybrid: Will be required to be onsite fulltime while training, would be required to be onsite at least 3 days a week. Preferred Skills/experiences: Oracle Fusion financial systems, or cloud-based ERP solutions. Prior IT BA a must/Accounting experience very helpful! Job Description • Assist in gathering and analyzing business requirements and workflows for Oracle Fusion financial systems. • Document business processes to ensure clarity and alignment with business goals. • Support the integration of financial systems with other business systems. • Help analyze system integrations related to Oracle Fusion financial systems, such as General Ledger, Accounts Payable, Accounts Receivable, and other financial modules. • Assist with system testing, ensuring business needs and technical requirements are met. • Support financial system projects by providing data and insights to inform decision-making. • Help create documentation and training materials for end-users. • Support system change management by identifying opportunities for improvement in current processes. • Perform additional tasks as needed to ensure the success of financial systems projects. Qualifications • Experience: 1-2 years in business analysis, financial systems, or related roles in Oracle Fusion. • Knowledge of Oracle Fusion financial systems integration, such as General Ledger, Accounts Payable, and other key modules. • Strong analytical skills with an ability to identify trends and contribute to data-driven solutions. • Strong communication skills to work effectively with both business and technical teams. • Ability to manage tasks and priorities in a dynamic environment. Must pass background and drug screen

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents. Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed. Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach. Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users. Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide.

Nexstar Network - IT Platform Support Specialist Who we are We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people's lives through your day-to-day work. At Nexstar Network, we believe that a phenomenal career is possible. We're a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That's right: since 1992, we've been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential. We'll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO's office to share an idea you'd like to try. Imagine knowing your voice matters at work, and you're supported in your role by others who love to serve. Are you imagining it? Good. We're waiting to meet you at Nexstar. What We Do Nexstar is a member owner network of over 600 members. Our goal is to help our members grow their businesses by providing classroom training, mentoring, online tools, and strategic partnerships. What we offer Base salary with performance bonus potential. Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage. 401(k) safe harbor plan with a 3% company contribution. Generous PTO plan. Home service reimbursement. Gym Membership and cell phone reimbursement. Paid community service day. About The Role: This role is a combination of IT help support, IT team support and coordination, application support and direct education, and educational content development. Key Tasks Serve as the first point of contact for incoming IT requests Serve as the first point of contact for incoming technical needs of members Serve as the overall Jira administrator: maintaining and updating workflows to serve the needs of the team, keeping abreast of new capabilities within Jira and opportunities to streamline our current workflows Serve as Jira tasks coordinator and triage Provision accounts within technical platforms for new staff/members Walk staff and membership through our web-based applications and assist as necessary Support staff when they have issues within technical platforms Work with the development team to create and keep up-to-date manuals and tutorials of our proprietary software. Engage staff in education around technical topics - cyber security, usage of 3rd party and internal software, new feature release, tours of websites and software Maintain our organization-wide quarterly cyber security training and testing Manage daily responsibilities autonomously while upholding established expectations and standards Required Skills: 2+ years of experience in a technical support role 1+ years of experience in educational content development and design Working knowledge of office productivity applications such as Microsoft Office, SharePoint Knowledge of an array of web-based applications, their usage, and administration Strong interpersonal communication and relationship-building skills Education Requirements: Associate's or bachelor's degree, or related experience Travel Requirements: Limited travel. May require travel up to a few times per year. Physical Requirements: Must be able to sit at a desk for prolonged periods of time. Ability to lift up to 15 lbs. Salary: $59,000-$73,000 Learn more about us If you want to be part of something bigger than just a job -- then this may be the job for you! You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network to learn more about our organization. Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Customer Technical Support Specialist (Help Desk) Dahlgren, VA Active Secret Clearance @Orchard is supporting a growing Federal contract with proven capabilities in cybersecurity. We are seeking a skilled Technical Customer Support Specialist to be part of the proposal effort for a new project supporting the Navy. This role will be based out of Dahlgren, VA and will be responsible for supporting all Help Desk activities to ensure the customer is taken care of. If awarded, this could be a fantastic opportunity to grow your career with a company that has built strong relationships within Defense and Intelligence. If selected, you will be asked to sign a letter of intent to join the team upon program award. As the Senior Customer Technical Support Specialist (Help Desk), you will: Operate, maintain, and provide Unified Helpdesk with all required staff to provide effective coverage and support services available to Customer community; meet evolving needs in response to changing and future requirements and optional surge support requirements. Oversee helpdesk staff, providing all required expertise and support to perform Helpdesk functions and activities including but not limited to: Managing Helpdesk processes. Incident management and resolution. Problem management and resolution. Service request management and fulfillment. Monitoring and event management. Customer relationship management. Knowledge management. Disseminating information regarding planned outages or incidents impacting production services. Providing information to users regarding status and closure of service requests. Soliciting user feedback regarding quality of service provided by Helpdesk. Working with Customer to resolve system access issues. Continual improvement. Providing customers and other stakeholders with assistance and end-user training. Resolving and managing trouble calls. Improving customer IT experience. Maintain database of important ITSM information such as incidents, changes, user requests, assistance, and resolutions in Customer-provided ITSM Tool; use tool to provide metrics and reports to inform Customer. Employ multiple bidirectional channels to communicate with customers and stakeholders; complete all incident resolutions and service requests within established service and operational level agreements; enable and continually improve effective, efficient, and convenient communications between Helpdesk and users while enabling effective integration of user communications into value streams. Employ various sources of information including but not limited to industry best practices, customer satisfaction surveys, and humancentric IT Experience surveys and other collected experience data to implement, staff, and operate unified Help Desk as single point-of-contact that is suitable to meet needs of customers and stakeholders. Contact each customer prior to on-site visit to arrange for appointment and acquire additional information needed to resolve incident/problem or fulfill request; provide means to collect customer feedback. Collect data for efficient resolution of service requests and incidents; proactively suggest improvements for ITSM Tool. Manage Help Desk processes including capture, routing, tracking, closing, and reporting of service requests and reported incidents. Escalate Incidents or Service Requests outside scope of responsibility to appropriate work group. Provide digital signage life-cycle support services including design, professional installation, seamless content management, and ongoing maintenance ensuring displays are operational and provide important and timely notices and information. Qualifications: 2 years of professional experience in Industry, Federal, or DoD Help Desk Support using help desk tools such as BMC's Remedy or ServiceNow. Must be designated as IAT II level with a T3. Bachelor's degree preferred. Active Secret clearance

101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist , you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications 1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The National Association of Counties (NACo), representing America's 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist. The IT Support Specialist is responsible for general end user support, including the procurement of technology equipment, as well as management of the helpdesk system, and deployment of end user equipment. This individual will also be responsible for maintaining the IT asset inventory, overseeing communications to NACo staff, and focusing on end user best practices and security. POSITION, RESPONSIBILITES and ACTIVITIES: Manage, research and provide recommendations for general technology equipment procurement Handle onboarding/offboarding of technology equipment for users Provide End User level 1 support Maintain the Active Directory and Microsoft InTune Environment Assist the Senior Infrastructure Engineer to manage the Active Directory users and computers accounts Assist the IT Team in managing Office 365 by assigning licenses, maintaining users and groups, and maintaining the shared mailbox Manage the Helpdesk system and ensure tickets are handled in a timely fashion Assist the IT Team to manage and execute the phishing program strategy and provide regular reports to IT management Ensure that NACo meeting spaces AV equipment is operational Provide support for computer accessory devices including monitors, printers, iPads, and laptops. Provide operational support to NACo Conventions and other NACo meetings. Maintain and monitor technology policies, checklists, standard operating procedures for changes After hours rotation work required (i.e. implementation, updates, upgrades, emergency situations). Other duties as assigned KNOWLEDGE, SKILLS and ABILITIES: Degree in Information Systems, related field or three years equivalent working experience preferred Attention to detail and timeliness Outstanding organizational skills Excellent written and verbal communication Excellent Customer Service Basic knowledge in Active Directory and Office 365 Working Conditions: In office Travel: Minimum Travel requirement Salary Range: $55,000-$60,000 base Application Procedures: Interested in joining our team? Apply on our NACo Career Center Page. For more information about NACo Why Work a NACo: Our vision is healthy, safe, and vibrant counties across America. Counties play an integral part of the intergovernmental responsibilities among federal, state, local and tribal government officials. We are guided by the belief that stronger counties result in a stronger America. NACo is committed to fostering a diverse environment and is proud to be an equal opportunity employer. Our jobs are open to all applications regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law . We embrace and respect our diversity of experience, heritage, and thought and strive to cultivate an equitable workplace. As outlined in our Values and NACo Norms, we pursue our mission through a ONE NACo mindset of genuine care, empathy, and respect for each other, our partners, and our members. Teammates of NACo enjoy a fun and challenging environment with a wide range of competitive benefits, including comprehensive medical, vision and dental insurance; generous paid leave and federal holidays; transportation subsidy; tuition assistance; 401(k) match, pension plans, group life insurance, voluntary payroll deduction for pet insurance and credit union membership, and short/long term disability coverage including applicable parental leave and Public Service Loan Forgiveness Program. We are passionate about advancing excellence in public service to help people and places thrive across America. Join us as we advance excellence in public service to help our local communities thrive.

The National Association of Counties (NACo), representing America's 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist. The IT Support Specialist is responsible for general end user support, including the procurement of technology equipment, as well as management of the helpdesk system, and deployment of end user equipment. This individual will also be responsible for maintaining the IT asset inventory, overseeing communications to NACo staff, and focusing on end user best practices and security. POSITION, RESPONSIBILITES and ACTIVITIES: Manage, research and provide recommendations for general technology equipment procurement Handle onboarding/offboarding of technology equipment for users Provide End User level 1 support Maintain the Active Directory and Microsoft InTune Environment Assist the Senior Infrastructure Engineer to manage the Active Directory users and computers accounts Assist the IT Team in managing Office 365 by assigning licenses, maintaining users and groups, and maintaining the shared mailbox Manage the Helpdesk system and ensure tickets are handled in a timely fashion Assist the IT Team to manage and execute the phishing program strategy and provide regular reports to IT management Ensure that NACo meeting spaces AV equipment is operational Provide support for computer accessory devices including monitors, printers, iPads, and laptops. Provide operational support to NACo Conventions and other NACo meetings. Maintain and monitor technology policies, checklists, standard operating procedures for changes After hours rotation work required (i.e. implementation, updates, upgrades, emergency situations). Other duties as assigned KNOWLEDGE, SKILLS and ABILITIES: Degree in Information Systems, related field or three years equivalent working experience preferred Attention to detail and timeliness Outstanding organizational skills Excellent written and verbal communication Excellent Customer Service Basic knowledge in Active Directory and Office 365 Working Conditions: In office Travel: Minimum Travel requirement Salary Range: $55,000-$60,000 base Application Procedures: Interested in joining our team? Apply on our NACo Career Center Page. For more information about NACo Why Work a NACo: Our vision is healthy, safe, and vibrant counties across America. Counties play an integral part of the intergovernmental responsibilities among federal, state, local and tribal government officials. We are guided by the belief that stronger counties result in a stronger America. NACo is committed to fostering a diverse environment and is proud to be an equal opportunity employer. Our jobs are open to all applications regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law . We embrace and respect our diversity of experience, heritage, and thought and strive to cultivate an equitable workplace. As outlined in our Values and NACo Norms, we pursue our mission through a ONE NACo mindset of genuine care, empathy, and respect for each other, our partners, and our members. Teammates of NACo enjoy a fun and challenging environment with a wide range of competitive benefits, including comprehensive medical, vision and dental insurance; generous paid leave and federal holidays; transportation subsidy; tuition assistance; 401(k) match, pension plans, group life insurance, voluntary payroll deduction for pet insurance and credit union membership, and short/long term disability coverage including applicable parental leave and Public Service Loan Forgiveness Program. We are passionate about advancing excellence in public service to help people and places thrive across America. Join us as we advance excellence in public service to help our local communities thrive.

We are a growing Technology Installation Company in Missoula, MT and we are looking to add another amazing team member! The position is IT Help Desk- Tier 1. We are looking for a dependable, professional, hard working person that brings a positive attitude to work with them every day. To apply, please reply with a cover letter, resume, and references. Responsibilities and Duties Essential duties and responsibilities: Comprehensive IT technical knowledge and experience Assist customers through attentive service and effective problem-solving. Assist company employees with various IT related issues. Install, configure, maintain, and repairs computer/server hardware issues, applications and operating systems. Installs, configures, maintains, and repairs network and email issues. Installs, configures, maintains and repairs VoIP & PBX phone systems, and networks. Performs computer/server tune-ups. Performs and verifies computer/server backups. Performs server administration and maintenance. Qualifications and Skills Position requirements: 1-2 years of experience High School Diploma Fluent Knowledge of all industry standards Physical Demands: There will be some out-of-town work (you will be paid for travel time and per diem if overnight)

ABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We're moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office culture ABOUT THE ROLE: Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you will respond to and resolve customer tickets with Regal's event-driven communications platform.RESPONSIBILITIES: Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers) Resolve a wide range of inquiries - end-user training, integration debugging, and bug resolution - to drive product adoption and customer satisfaction Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets Own support ticketing and knowledge infrastructure to deliver a world-class support experience Participate in hiring and onboarding future support engineers as the growth of the business demands ABOUT YOU: 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.) Experience identifying collaboration and escalation resources in a fast-paced environment Experience providing the right level of context when partnering with others to resolve customer issues Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions Benefits/Perks We care about your health! Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized ClassPass membership We care about future you! 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection! In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come! The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer POSITION LOCATION & OFFICES:This position is only available in New York City. POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you're missing relevant experience but you're hungry and a fast learner (and can prove it), we want to hear from you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Geiger, a leader in promotional products, is seeking a Helpdesk Specialist I to join our IT Team. The ideal candidate will have a positive attitude, strong multi-tasking ability, and outstanding customer service skills. This role provides support to end-users locally and remotely for PC, Mac, server applications, and hardware. Responsibilities include interacting with network services, vendor partners, and/or application development teams to restore service and resolve core issues. The specialist may simulate or recreate user problems, recommend system modifications, and maintain current and emerging technical skills. Key Responsibilities: Provide helpdesk technical support and apply continuous improvement tools and concepts. Support desktop software, operating systems, and PC hardware for associates and sales partners. Deliver technical assistance via in-person, phone, email, and social media. Diagnose and resolve hardware/software issues; research user questions and advise on actions. Follow standard help desk procedures, log interactions, and escalate issues as needed. Prioritize urgent situations, track problems/requests, and document resolutions. Stay updated on system changes and perform technical research or consult with operations. Resolve user challenges including remote PC access and guidance. Assist with software configuration and installation. Address virus/spyware issues and create instructional guides. Perform other duties to ensure efficient technical support. Education & Experience: Equivalent to two years of specialized technical training in Information Technology. One year of relevant experience or a combination of education, experience, and training. Competencies & Skills: Comprehensive IT support for desktop software, operating systems, and PC hardware. Effective technical assistance across multiple communication channels. Efficient diagnosis and resolution of technical issues. Accurate guidance through research and adherence to help desk procedures. Staying current with system updates and assisting with software tasks. Physical, Mental & Environmental Requirements: Physical: Prolonged sitting, typing, and computer use; answering phones and emailing. Mental: Ability to concentrate, pay attention to detail, multitask, and manage time. Environmental: Indoor office setting; use of standard office equipment; interaction with team members and occasional customer contact. Certification: None required Supervisor Responsibilities: None Geiger is an Equal Opportunity / Affirmative Action Employer

The Junior Systems Administrator works as part of a multi-discipline and collaborative team of Operations staff including IT professionals, Television, and Radio engineers. This role is hands-and-action focused, supporting traditional IT in addition to working in an engaging broadcast environment where new ideas are welcomed. We're looking for someone who possesses the skills of a self-starter and can can work independently and provide friendly support to all functional areas across the company. This position will work with a team of individuals who support the24/7 Operations of a statewide TV and Radio network with multiple studio locations. As a non-profit organization, employees should be willing and able to accept other duties and tasks unrelated to the role of the Junior Systems Administrator. We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for! Essential Job Functions Adheres to and enforces company IT policies and industry cybersecurity best practices such as CISA. Collaborates with third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions. Documents and completes issue resolutions using the helpdesk electronic tracking system. Maintains an updated and current inventory of company technical equipment using an internal tracking system. Maintains tracking and inventory of computer/printer devices for asset controls. Monitors company data backup both off-site and on-site to meet industry standards. Monitors SIEM alerts and remediates or elevates issues when appropriate. Provides end-user support, whether remote or in-person, resolving technical issues and providing technical assistance for all operating systems and applications via the company helpdesk. Provides hands-on support for productions reaching all platforms including television, digital, and radio. Provides new employees with required hardware and appropriate access to the companys computer systems; off-boards employees as they exit the company. Reviews incoming patches and assesses impact on business operations. Trains staff in basic use of software, hardware, and other tools needed for them to complete their work. Verbally communicates and writes reports on all maintenance activities through a combination of electronic and written logs. Responsibilities Assists in maintaining and managing business applications (e.g., Adobe Creative Cloud, Slack, Zoom). Assists in maintaining hardware and software of various network infrastructures (e.g., Firewall, Switches, Routers, Copper and Fiber patches, Wireless Access Points). Assists in maintaining various Microsoft Windows Server roles and applications (e.g., DNS, DHCP, AD). Assists in preparation of strategies for business continuity and disaster recovery. Assists in recommending, developing, and implementing system changes, where appropriate. Assists in troubleshooting, diagnosing, and remediating network anomalies and issues. Integrates new technologies and workflows in an ever-changing technological landscape, when needed. Provides feedback for efficient and productive use of technology systems. Provides technical expertise and recommendations for company growth and efficiency. Works collaboratively with the Operations team and other company departments to meet company and/or project goals. Knowledge, Skills, and Abilities Knowledge of: Best practices around maintaining data integrity and backup infrastructure. CISA cybersecurity protocols. Current market trends. IP networks, Virtual Machine Environments, Microsoft operating systems, and best practices for each. Skill in: Broadcast specific technology such as AoIP (Dante), FTP, media encoding, and distribution. Communicating technical concepts to both technical and non-technical clients/stakeholders. Demonstrating effective time management and organizational skills to prioritize, organize, multi-task, accomplish work in a timely manner, and meet specified deadlines. Establishing and maintaining effective working relationships with consultants, engineering firms, contractors and staff. Providing technical expertise and recommendations for team growth and technological innovation. Taking ownership and action within the scope of the position to ensure and/or improve the success of Company objectives. Ability to: Communicate effectively and professionally with internal and external customers/clients using written, oral, and interpersonal communication skills. Cross-train to support other operations teams/departments Grow skillset and expand into more advanced roles and responsibilities. Maintain records; prepare reports. Provide recommendations on new and emerging technology. Start, participate, manage and finalize projects. Work effectively with communities and individuals who are racially, culturally, and /or linguistically diverse. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job functions are typically performed under conditions such as what the Department of Labor describes as medium work, which is exerting up to 36 to 50 pounds of force occasionally (occasionally: activity or conditions that exist up to one-third of the time) and/or 22-30 pounds of force frequently (frequently: activity or conditions that exist between one-third and two-thirds of the time), and/or greater than negligible up to 11- 15 pounds of force constantly (constantly: activity or condition exists more than two-thirds of the time) to move objects. Activities of this position may include frequent in-person interactions. Must have the ability to perform manual labor both in, and out, of doors. It is essential to be able to stand for prolonged periods, perform extensive and repetitive arm motions and use fine motor skills. Must have close visual acuity to perform an activity. Position Type and Expected Hours of Work This is a full-time, salary exempt position which may include frequent in-person or virtual interactions. This position is expected to be in the office to maintain and provide direct support for company technology assets. In-state travel is expected up to 10% to support remote production and satellite studio locations. Job functions are typically performed under conditions such as those found in general office or administrative work. This position is not substantially exposed to adverse environmental conditions. The normal workday is between 7:00 am and 3:00 pm, but the position will include weekend and evening shifts to support production on an as-needed basis. Education and Experience Bachelor's degree in Computer Science, Information Technology or a related field AND minimum A+ certification (Network+ certification preferred) AND 5+ years of IT experience; OR any similar combination of education and experience. Experience in a broadcast or media environment a plus, supporting both in television and radio operations.

Welcome to Love's! Our Truck Care Support team is seeking an Analyst to deliver exceptional technical assistance to customers using our products and services. This role involves diagnosing and resolving technical issues, providing effective solutions, and partnering with internal teams to enhance the overall customer experience. Additionally, the analyst will gather and interpret customer feedback, ensuring valuable insights are communicated to the product development team. Job Functions: Diagnose and resolve technical issues reported by customers. Provide assistance to customers via various channels (e.g., phone, email, chat). Contribute to and maintain a knowledge base of common issues and solutions. Communicate technical issues, solutions, and customer feedback to internal teams, including product development and engineering. Work with internal teams to ensure that customer needs are met and product development aligns with customer expectations. Escalate complex issues to appropriate internal teams for further resolution. Document issues, solutions, and processes to improve efficiency and knowledge transfer. Experience and Qualifications: A Bachelor's degree in computer science or a related field is often preferred. Strong understanding of the company's products, systems, and technology. Ability to diagnose and resolve technical issues effectively. Excellent written and verbal communication skills. Ability to interact with customers in a professional and helpful manner. Ability to analyze data and information to identify trends and patterns. Ability to work effectively with internal teams. Familiarity with relevant software and hardware. Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting of up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

Trinidad Benham Corporation is seeking applicants for an Information Technology Business Analyst / Technical Product Owner internship to support our custom ERP system for our rapidly changing and growing business. The ideal candidate would have a technical aptitude to understand complex software applications and databases. This candidate would have great communication skills to work with our team as well as software developers to develop requirements for our applications. Candidate must be a self-starter, fast learner and have the ability to think through complex problems. This position will be ideal for someone wanting to explore the world of software development and a has a desire to learn project management, software development process and business analysis skills. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Develop requirements and enhancements for a new ERP application * Determine priorities and return on investment * Work with and lead development team to produce effective features * Collaborate with UI/UX design team to create mockups * Produce training documentation * Test features created by the development team * Perform initial analysis of reported defects and proposed enhancements * Support requirements gathering and visioning of mobile version of software * Assist with project coordination * Collaborate and brainstorm with current BA team to form effective and purposeful features Skills, Knowledge and Expertise Required education and experience * Pursuing bachelor's degree in business, computer science or any type of engineering is preferred * Technical aptitude to understand software applications and databases * Excellent analytical skills * Excellent communication skills to work with our business users, management and team members * Able to manage multiple tasks while maintaining attention to detail * Learn to be able to elicit business requirements for small to medium sized issues * Desire to write user stories with necessary detail to facilitate high quality deliverables * After gaining business experience, be able to triage a business "need" vs. a business "want" * Look for alternate solutions and offer up ideas * Once trained on a program, have the ability to write end user training documentation * Able to train users, in person or remotely, using documentation or expert knowledge * Write test scripts for small to medium programs * Assist with system testing * Guide and assist users with User Acceptance Testing * Strong Microsoft Excel skills * Experience with the project organization software Notion * Experience in SQL, Agile/Scrum methodologies and programming

Join the future of news We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most. About Our Team The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales. Why This Role Matters We are seeking a ServiceNow Intern to support our ongoing efforts to improve automation, streamline service delivery, and enhance the employee experience. The intern will contribute to platform configuration, workflow design, data integrity, and documentation to help ensure that our ServiceNow ecosystem continues to evolve with the needs of a modern digital media company. This role is ideal for someone eager to learn how enterprise systems support a complex organization and motivated by solving problems that help teams across the company work smarter. What Motivates You * You are curious about how large organizations use technology to improve operations and service delivery. * You enjoy identifying workflow inefficiencies and exploring ways to automate or enhance them. * You are excited to learn a leading enterprise platform (ServiceNow) used across industries. * You are energized by cross-department collaboration and supporting internal stakeholders. How You'll Support The Mission * Assist with configuration and administration of ServiceNow modules (e.g., Incident, Request, Knowledge). * Help build and maintain workflows, forms, and automation using no-code/low-code tools. * Support data cleanup, reporting, dashboard creation, and quality assurance testing. * Document processes, updates, and user guides to improve adoption and consistency. * Collaborate with Support team members to develop solutions. * Participate in small-scale enhancement projects, contributing to design discussions and testing. The Skills and Experience You Bring * A foundational understanding of IT service management concepts (ITSM) or coursework in information systems, computer science, or related fields. * Interest in developing solutions in ServiceNow * Interest in integrating platforms like OKTA, Jamf, Workday, etc. into ServiceNow * Preference is given to candidates with 2+ years of experience in developing technology solutions Interns are paid hourly and expected to work 35-40 hours per week. Our internship program is based out of our D.C. office, so you are expected to be on-site for the summer and follow The Washington Post's in-person work policy. We do not provide housing, but can suggest options upon request. You must be enrolled in a degree-seeking program at the time of submitting this application. We encourage you to apply if you are currently a student, regardless of your background or experience with engineering and/or journalism. Foreign nationals can apply for internships. All work samples must be submitted in English. If selected, the required documentation to verify U.S. work authorization must be provided. The Post is unable to provide visa sponsorship for internships. If you have any questions, please reach out to ***************** We will review all applications and invite a subset of applicants to the next process, which includes live coding and interviews with team leads. Our program provides a meaningful learning experience for engineers who support The Washington Post's mission. Our interns work directly with our full-time engineers on real production features. Additionally, you'll be invited to exclusive events like our annual intern hackathon and lunch seminars from leaders across the company. This internship is not a guarantee of a job at The Post. We have hired from our internship classes in the past, and we hope to continue this trend in the coming years. Note our internship program is not a binding contract - you can take a full-time job elsewhere or from your (or another!) team at The Post before the internship ends. Collaboration makes us stronger. That's why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week. Your story awaits. Apply today! Learn more about The Post at careers.washingtonpost.com.

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions. At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters! To be clear this is a position in Connecticut and not remote. Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI. Our company core values are: Do the right things right Better every day Integrity Respect Here's what we are looking for (skills) - Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 5+ Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with RMM tools and ticketing (PSA) software. Microsoft Certifications preferably MCP in Azure: AZ-900, AZ104 365: MS-900, MS-102 Server 2016/2019/2022 Network and/or security certifications: CCNA, Network+, Security+ Networking experience with firewalls, wireless and VLANs Virtualization experience with HyperV (preferred) or ESXi Here is what you'll be doing (duties) - Handling client support requests, remote or on-site at their offices Assisting team members with ticket escalations Onboarding new clients and following our best practices. Using and improving client documentation. Assisting with client projects i.e. server upgrades, wireless deployments etc. Here is what we provide you with (benefits) - Competitive starting salary based on experience 401k with company match Health insurance with company contribution 5 weeks PTO (available after 90 days) Birthday off Performance bonuses Paid training and certification program with financial incentives with our Learn to Earn program Use of company provided shared vehicles and tools Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear An upbeat, successful, and motivated team to work with Please include a cover letter.

Job Description This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions. At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters! To be clear this is a position in Connecticut and not remote. Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI. Our company core values are: Do the right things right Better every day Integrity Respect Here's what we are looking for (skills) - Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 5+ Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with RMM tools and ticketing (PSA) software. Microsoft Certifications preferably MCP in Azure: AZ-900, AZ104 365: MS-900, MS-102 Server 2016/2019/2022 Network and/or security certifications: CCNA, Network+, Security+ Networking experience with firewalls, wireless and VLANs Virtualization experience with HyperV (preferred) or ESXi Here is what you'll be doing (duties) - Handling client support requests, remote or on-site at their offices Assisting team members with ticket escalations Onboarding new clients and following our best practices. Using and improving client documentation. Assisting with client projects i.e. server upgrades, wireless deployments etc. Here is what we provide you with (benefits) - Competitive starting salary based on experience 401k with company match Health insurance with company contribution 5 weeks PTO (available after 90 days) Birthday off Performance bonuses Paid training and certification program with financial incentives with our Learn to Earn program Use of company provided shared vehicles and tools Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear An upbeat, successful, and motivated team to work with Please include a cover letter. Powered by JazzHR YbYim0fTrM