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Become A Remote Broadcast Technician

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Working As A Remote Broadcast Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

Example Of What A Remote Broadcast Technician does

  • Set up, repair, trouble-shoot, and service broadcasting audio equipments at remote locations.
  • Work in Active Directory to verify customer accounts, active computers , adding new computers and renaming computers.
  • Accomplished troubleshooting Comcast internet and phone issues.
  • Use Netsuite software to create, edit, and archive tickets from database.
  • Review CRM web portal data, and determine if urgent, emergent or routine processing is needed.
  • Coordinated remote desktop administration for all software issues.
  • Reset Network, passwords for end users.
  • Performed Pc tune up's, installation of new software.
  • Removed virus from infected Desktops, Laptops, and Mac's utilizing Tdss Killer, SAS and manual removal steps.
  • Handle unresponsive servers through kvm, ipmi, and vpn interfaces
  • Set up and produced on-location live broadcasts
  • Home network setup and installation.
  • Set up remote broadcast equipment for different promotional events.
  • Provided customer service to new and current customers.
  • Provide first call resolution for field reps - answer incoming calls, troubleshoot, and solve problems.
  • Network and peripheral setup, virus removal, issues with Microsoft Office Suite, etc.
  • Loaded company vehicle with supplies to set up the Radio tent.
  • Assist and work for all Cumulus Broadcasting: Tallahassee radio stations and events.
  • Assured customer satisfaction was met even when issues arose.
  • Maintain a well-developed working knowledge of computer hardware, data products and services offered.

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How To Become A Remote Broadcast Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Remote Broadcast Technician jobs

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Remote Broadcast Technician Typical Career Paths

Remote Broadcast Technician Demographics

Gender

  • Male

    83.7%
  • Female

    14.6%
  • Unknown

    1.7%

Ethnicity

  • White

    78.8%
  • Hispanic or Latino

    14.0%
  • Asian

    5.6%
  • Unknown

    0.9%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    100.0%

Remote Broadcast Technician

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Remote Broadcast Technician Education

Remote Broadcast Technician

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Top Skills for A Remote Broadcast Technician

ComputerHardwareTroubleshootSetupCustomerServiceNetworkPrintersEmailProgramsRadioStationsPCCompanyVehicleActiveDirectoryAudioEquipmentTechnicalIssuesInternetRemoteBroadcastsVirusRemovalRemoteDesktopMacBroadcastEquipmentCustomerSatisfactionVPN

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Top Remote Broadcast Technician Skills

  1. Computer Hardware
  2. Troubleshoot
  3. Setup
You can check out examples of real life uses of top skills on resumes here:
  • Maintain a well-developed working knowledge of computer hardware, data products and services offered.
  • Perform administrative support - Identify and document all case information including: Troubleshooting techniques and steps taken toward resolution.
  • Assisted in installation of the system and network setup, and maintenance of user accounts, and data recovery.
  • Provided customer service by ascertaining the client needs before any event, or remote.
  • Coordinated and aided in planning and setting up events and live broadcast remote for Numerous radio stations within the company.

Top Remote Broadcast Technician Employers

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