PMHNP- 1099 Remote
Remote job
Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Board Certified Psychiatric Mental Health Nurse Practitioner to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health.
WORK AS A RIA HEALTH PSYCHIATRIC MENTAL HEALTH NURSE PRACTITIONER
Ria Health clinical personnel participate in a virtual team clinic environment, working interdependently with team members and departments. PMHNP's use the Ria platform to monitor and support members' progress to positive outcomes, and to collaborate with medical and supporting team members. All clinical staff participate in weekly Rounds to review and learn from case situations and the discussion of previous experience.
REQUIREMENTS
PMHNP with preference given to candidates who possess additional COMPACT States Licenses (Interstate Medical Licensure Compact). This position is 100% Remote.
2+ years of experience (preferred) with added qualifications in Addiction.
Technology-savvy and experienced with service apps such as Athenanet, Zoom.
Experience in addiction; utilizing pharmacologic therapeutic interventions.
Team player; maintains a high level of professionalism with members and team.
People oriented, relationship focused; experience with telehealth is desirable.
A secure private office with a professional background and appearance including proper lighting and direct high-speed internet capabilities to conduct video medical appointments.
Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.
Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.
PRINCIPLE DUTIES and ESSENTIAL RESPONSIBILITIES
Assess patient history and evaluation to formulation and implementation of a care plan.
Manage medication including prescriptions, dosage, and patient method of use.
Order and interpret lab results as necessary.
Monitor health outcomes and coordinate care.
Revision of care plans in collaboration with other medical staff and coaches.
Manage patient appointments according to company, medical, and insurance requirements.
Perform crisis intervention and follow up as necessary based on clinical best practices
Lead 45- and 20- minute video appointments with patients.
Four 8 - hour patient facing days (32 hours)
Eight hours/ week administrative time.
Communicate with patients through phone, app-based text messages, and HIPAA compliant email.
Build relationships with Ria members to support engagement, quality experiences, and lasting outcomes.
Provide prompt prescription renewals and changes.
Demonstrate professionalism, attentiveness, and promptness during sessions, throughout the course of care, and by using technology interfaces with members.
Enter medical documentation and billing information into Athenanet timely
Attend meetings including Medical Staff, Rounds, Supervision, mandatory trainings, Town Halls and others as assigned.
Collaborate with the Product and Coaching team on program development.
Comply with HIPAA/CFR 42 Part 2 privacy standards, Ria Health policies and procedures, reimbursement and accreditation requirements, and Federal/State/Local laws & regulations.
Continuous learning and change advocacy as determined by industry trends, community needs, and best practices.
Provide Ria services during normal business hours and/or as approved.
Plan schedule around member load to optimize continuity of care.
Active participation in the process of obtaining and maintaining additional state licenses and complying with credentialing requirements.
ENJOY MANY RIA HEALTH BENEFITS
Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
Experience professional growth within a rapidly expanding tech-healthcare company
Work remotely anywhere in the United States
Competitive compensation based on experience
Telehealth training and development
Obtain additional state licenses and credentialing through Ria Health
EQUAL EMPLOYMENT OPPORTUNITY
Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
APPLY TO RIA HEALTH
Ria Health invites you to apply at RIAHEALTH.COM.
MAKE AN IMPACT AT A CRITICAL TIME
The pandemic has caused a global crisis; there has been a tremendous increase in anxiety, trauma, and stress for millions of people, increasing the misuse of alcohol. As a result, Ria Health has experienced a 500% increase in demand from patients seeking a specialized treatment program for alcohol misuse. We seek team members motivated to provide high-quality, patient-centered, evidence-based care through telemedicine that improves the health and wellbeing of the people we support.
Ria Health Vision:
A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.
Ria Health Mission:
We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.
Ria Health Values:
Compassion - we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.
Integrity - We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.
Teamwork - working together, we will achieve great things.
Embrace Change - we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.
Always Learning - We celebrate curiosity and discovery through development and research.
Operations Manager - Charlotte/Raleigh
Remote job
This position is responsible for leading Equipment Technicians, within the assigned geography and to drive the entire installation process of capital equipment and work in conjunction with all Henry Schein divisions that impact the installation process, to deliver superior customer experience by planning and project managing the installation of capital equipment. This position will be responsible for managing the post-order procurement process for dental equipment and supplies and for ensuring the team is tracking to the quarterly/annual Risk and Opportunity (RO) targets. Ensure installations are coordinated, internally and externally in accordance with our policies and procedures, for the timely delivery and installation of dental equipment. Collaborate with sales leadership to execute corporate, national and district strategy, along with sales and operations business, field compliance and strategic customer initiatives. Work in partnership with the internal governance team to ensure inventory integrity. Ensure the assigned geography is properly staffed and trained to meet customer needs.
KEY RESPONSIBILITIES:
Manges the entire district installation process by working with the assigned Equipment Specialist(s) to determine the appropriate installation dates and ensure all projects are current and on track with quarterly / annual RO. Leads the coordination of all installation date changes that may occur during the planning process.
Responsible for Equipment Planning Meetings (EPM) for assigned market to provide updates to the team and ensure customers are notified for all scheduling.
Ensures that all preparation prior to start of weekly EPMs is complete, which includes scheduling customers; inputting current estimated shipping details and notes into internal software systems; daily/weekly adjustment of projected installation dates; manages the solutioning of credit issues; validates ‘Order Terms' compliance prior to installation; and works directly with 3PL (or respective Henry Schein facilities) to ensure equipment is staged for delivery.
Handles daily invoicing per the order terms upon delivery / installation of equipment, including ensuring all credit and financial approvals are in place and handles escalations as required.
Communicates directly with Equipment Specialists to ensure alignment with order status and forecasted projections/commitments as needed.
Provides financial accounting with proper proof of delivery documents for entered equipment orders based on audit sent by the Financial Inventory Team. Verifies with Equipment Service Technician(s) and local management for revenue recognition.
Holds all TSMs in assigned geography accountable for effectively utilizing project management tools as required.
Ensures a high level of customer experience and overall KPI results in the assigned geography.
Work closely with the Strategic Accounts team to manage assigned accounts.
Ensure technicians are held accountable for accurate and timely completion and close out of work orders and RMAs. Partner with the Area Technical Trainers for all technical training requirements, and additional KPI metrics as required.
Manage and resolve TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary. Recognize team members, hold technicians accountable, regularly coach and counsel technicians towards attaining performance and career goals and ensuring there is appropriate focus on high potential talent.
Responsible for Equipment Technician hiring, onboarding, professional development planning, certification completion and continued training.
Attend all necessary industry meetings, customer meetings and corporate meetings as required by the business.
Participates in special projects and performs other duties as required.
Acts as back up for colleagues in other markets.
SPECIFIC KNOWLEDGE & SKILLS:
Ability to manage installations and post-procurement processes
Intermediate troubleshooting skills
Proven ability to work with confidential information
Independent self-starter
Intermediate computer skills
Understanding and ability to explain HSD specific dental plans
General understanding of the trades (plumbing, electrical, construction, etc.)
Firm understanding of all company policies and local government regulations
GENERAL SKILLS & COMPETENCIES:
Strong management skills and ability to attract, retain, motivate and develop team members for high performance
Excellent verbal and written communication skills and ability to resolve disputes effectively
Strong presentation and public speaking skills
Strong decision making, analysis and problem solving skills with ability to multi-task
Understand and act on financial information that may contribute to business profitability
Ability to manage successful projects, manage risks, costs, time and project teams
Lead team to achieve company goals in effective ways
Strong planning and organizational skills and techniques
Communicate effectively with management
Good negotiating skills
Build relationships, understand organizational complexities and manage conflict
Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
MINIMUM WORK EXPERIENCE:
Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: ***************************
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is
*******************
. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Auto-ApplyTitle Operations Manager
Remote job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Provides Nationwide title services. Responsible for supporting real estate transactions by overseeing operational functions related to providing title services to customers.
Job Responsibilities
Manages and leads teams who perform a wide range of duties related to title operations, provide support to branches to clear title, and focuses on customers
Partners with and acts as a liaison between groups such as Examining and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met
Manages individual contributors and/or supervisors
Accountable for the performance and results of a team within area of specialty
Assesses departmental priorities to address resource and operational challenges
Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior leaders
Applies understanding of the business and how own area integrates with others to achieve departmental objectives
Reviews the team's ability to achieve service, quality and timeliness of objectives
Identifies and solves technical and operational problems; understands broader impact across the department
Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and/or operational objectives
Performs all other duties as assigned by management
Education
Bachelor's degree in relevant field preferred
Experience
Typically requires 8+ years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
Auto-ApplyCorrespondent Operations Manager
Remote job
With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. We pride ourselves on our innovative products, outstanding service, and unwavering commitment to supporting our partners in growing their businesses. Our culture revolves around surpassing conventional market options, positioning us as the preferred lender for our clients. Our team boasts impressive credentials and participates in ongoing education to blend knowledge with experience seamlessly. Built on a foundation of the highest ethical standards, our company excels in delivering competitive product pricing for wholesale and correspondent lending to our valued clients.
The Opportunity:
The Mortgage Correspondent Channel Operations Manager plays a pivotal role in enhancing and streamlining all operational functions within the correspondent lending arena. This position guarantees that our correspondent partners, internal teams, and various business units work seamlessly together, adhere to regulatory standards, and provide an outstanding experience from loan purchase to post-closing. Acting as the key link between correspondent clients and all operational departments-including underwriting, funding, closing, post-closing, compliance, quality control, and secondary marketing-as well as corporate leadership, the manager is dedicated to fostering operational excellence and driving profitability.
This is a Full-Time/Remote opportunity offering competitive pay ranging from $100,000 to $150,000 annually plus bonus.
Operational Oversight
Supervise the daily operations of our correspondent lending channel, which includes loan delivery, purchasing, funding, and post-closing activities.
Drive innovation and enhancement of operational workflows to elevate efficiency, accuracy, and turnaround times.
Maintain vigilant oversight of the loan pipeline and purchasing timelines to ensure we consistently meet our service-level agreements (SLAs).
Correspondent Partner Management
Serve as the main operational liaison for correspondent lenders, addressing escalations, resolving challenges, and fostering robust business relationships.
Facilitate the onboarding of new correspondent partners, ensuring thorough setup, training, and compliance alignment.
Ensure transparent and proactive communication with all operational departments-including underwriting, funding, closing, post-closing, compliance, quality control, and secondary marketing-to promote synchronization, timely issue resolution, and efficient loan processing.
Evaluate partner performance, monitor delivery quality, and ensure adherence to investor guidelines.
Process Improvement & Compliance
Collaborate with the compliance and quality control teams to guarantee compliance with agency, investor, and regulatory standards.
Identify operational bottlenecks, implement technological solutions, and propose policy enhancements to optimize processes.
Perform regular reviews and audits to maintain data integrity and reduce purchase suspense conditions.
Cross-Functional Collaboration
Collaborate with all relevant operational and business units to ensure alignment with credit policies, product offerings, and service standards.
Work with IT and systems teams to enhance platform functionality for correspondent users.
Team Leadership
Lead and mentor the operations team supporting the correspondent channel, offering training, guidance, and feedback on performance.
Set clear performance metrics, monitor outcomes, and ensure accountability throughout the team.
Requirements
At least 5 to 7 years of experience in mortgage banking operations, including a minimum of 3 years focusing on correspondent lending or investor relations.
Deep understanding of agency guidelines (including Fannie Mae, Freddie Mac, FHA, VA, and USDA) along with correspondent lending requirements.
Demonstrated expertise in loan purchasing, delivery, and post-closing procedures.
Outstanding organizational, analytical, and problem-solving abilities.
Skilled in utilizing mortgage LOS platforms and secondary delivery systems.
Exceptional communication skills with a strong aptitude for relationship management.
Benefits
Perks with JMAC Lending:
Comprehensive Health Care Plan, offering Medical, Dental & Vision coverage
Life Insurance coverage, including Basic, Voluntary & AD&D options
Generous Paid Time Off, including Vacation & Holidays
Retirement Plan with a 401k contribution
Short Term & Long-Term Disability coverage
Family Leave options for a healthy work-life balance
Access to Wellness Resources to promote your wellbeing
JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.
DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Auto-ApplyFormulary Operations Manager - Exchange
Remote job
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Position Summary:
The Formulary Operations Manager is responsible for providing operational support for the evaluation, implementation, and maintenance of our standard and custom Commercial and Exchange formularies and utilization management. This individual supports the creation and maintenance of formulary, clinical adjudication list, and utilization management lists, preparation of Exchange JSON formulary submission files and member formulary drug lists, preparation and review of updates for implementation, and other formulary and utilization management related tasks and processes. The role requires strong cross functional collaboration and communication skills, and an understanding of formulary operations processes.
Position Responsibilities:
Define, configure, and maintain standard and custom formularies for the Commercial and Health Information Marketplace/Exchange lines of business
Provide client-facing strategic and operational support for the configuration, implementation, maintenance, and quality control of custom formularies, drug lists, custom formulary marketing materials, clinical adjudication lists, and utilization management edits
Evaluate appropriateness and operationalize custom client formulary and benefit requests within the formulary / adjudication platform
Collaborates with teams in a cross-functional environment including, but not limited to; benefit administration, rebate administration, client account management, analytics, software development/product, regulatory/compliance, government programs, member experience, prior authorization operations, and marketing
Develop weekly drug product review and formulary recommendations by assessing drug use trends, new drug releases, and review of primary literature
Analyze pharmacy cost of care, clinical updates, and coordinate the development of appropriate formulary management programs and utilization management edits
Set criteria for medication analysis and coordinate methodology for client requested and regulatory formulary reporting requirements
Evaluate drugs/drug classes and make formulary positioning and utilization management recommendations and formulary management strategies and associated adjudication requirements to operationalize
Provide cross functional support for claim troubleshooting within the adjudication platform
Support comprehensive testing of client formulary and benefit elections
Support formulary change processes within URAC/NCQA/SOC guidelines and requirements
Support client formulary requests, as required
Support quality improvement projects, as required
Support the Capital Rx pharmaceutical pipeline, as needed
Support Request for Information (RFI) and Request for Proposal (RFP) submissions, as needed
Support general business needs and operations, as required
Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance
Minimum Qualifications:
Doctor of Pharmacy (PharmD) Degree from an accredited institution, with record of strong academic performance
Current, unrestricted registered pharmacist license(s)
Residency/fellowship preferred
2-3 years of formulary experience working for a health plan or PBM preferred
2-3 years of Medicare experience preferred
Knowledge of formulary development and maintenance processes
Knowledge of highly managed specialty medications/strategy
Knowledge of rebate and financial implications of formulary strategies
Experience working with large datasets preferred
Ability to independently identify, research, and resolve issues
Ability to balance multiple complex projects simultaneously
Ability to work extended hours, weekends, and holidays consistent with industry demands
Exceptional written and verbal communication skills
Extremely flexible, highly organized, and able to shift priorities easily
Attention to detail & commitment to delivering high quality work product
Microsoft office suite with emphasis on Microsoft excel proficiency required
This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Salary Range$135,000-$145,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************
Auto-ApplyProduct Operations Manager
Remote job
WE'RE LUMA HEALTH.
Needing healthcare can be hard - getting care shouldn't be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
The Role:
This role is responsible for driving operational excellence and ensuring organizational readiness for new product rollouts. You will act as the central point of coordination between Product, Customer Success, Delivery, Sales, Marketing, Partnerships, and Engineering teams to align communication, processes, and strategy around product development, launches, and ongoing improvements.
What YOU will do at Luma Health:
Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product
Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration
Maintain and update external and internal facing product roadmaps
Identify and surface trends from company data (zendesk tickets, clickup, product usage, etc.)
Build, maintain, and monitor reports, dashboards, and metrics to evaluate opportunities for improvement or risks.
Evangelize with appropriate leadership teams and stakeholders
Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches
Coordinate roadmap rituals and own maintaining roadmap assets with the product teams
Collaborate closely with product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions
Identify opportunities to improve product quality & user experience
Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.)
Build frameworks and establish communication rituals to align the product team and ensure organizational awareness.
Facilitate quarterly rituals to update Product Roadmap
Own in-product guide's, tours and product badges
Work with HR, IT and the Product Knowledge team to ensure holistic everboarding at Luma Health for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.).
Who YOU Are:
BA/BS Degree required
4+ years of experience in one or more of the following areas: Product Management, Product Operations
Experience in gathering business insights and identifying trends from data
Ability to use data to inform and support critical decisions
SQL skills highly preferred
Demonstrated ability to manage organizational change, including stakeholder communication, enablement, and feedback loops to drive adoption of new tools or processes.
Excellent communication, the ability to engage internal and external customers.
Strategic alignment, able to bring key partners across functions together
Ability to foster collaboration and facilitate teamwork.
Experience with cross functional collaboration and negotiation
Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp, Amplitude, LaunchDarkly) for scaling teams and processes.
Demonstrated ability to create scalable documentation and onboarding programs for internal teams.
Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary)
Thrive in and have past experience working in fast paced environments
Experience managing up, laterally, and down
Comfortable presenting to executive audiences and translating complexity into clarity.
What Sets You Apart:
Background in B2B applications
Advanced degree (Masters)
Experience building from scratch, navigating ambiguity and changing priorities, and executing independently.
Obsessed with process improvement
Background in healthcare is a strong plus
Know how to adjust your communication style based upon your audience
We Take Care of You!
Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity
Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.)
Base Pay Range: $80,000-$110,000 USD
Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.
Come join us if you want to make a difference in health care.
Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.
Auto-ApplyOperations Senior Supervisor -Express Scripts
Remote job
The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.
Work Schedule: Shift will be Mon - Thurs 3:30pm - 2:00am
Location: 4600 North Hanley Road; St. Louis, MO 63134
What you will do:
Develop, track and monitor employee's safety, compliance to quality, service and production standards.
Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
Work in production as needed.
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents pharmacy operations in cross-functional meetings and projects.
Other special projects and tasks as assigned.
What you will need:
High school diploma or GED
BA/BS degree preferred.
Minimum of two years operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position.
Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred.
Knowledge of lean or process improvement methodologies
Excellent oral and written communication skills
Ability to adapt in a dynamic work environment, make independent decisions.
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Willingness to work a flexible schedule for peak times.
Monitors daily operations of a unit and actively assists or provides direction to subordinates as required.
May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
Ensures that projects are completed on schedule following established procedures and schedules.
General PC knowledge including Microsoft Office, Internet, and email.
Why join us?
Health coverage effective day 1 (including medical, dental, vision)
Holiday Pay and Paid Time Off (PTO)
401K with company match
Tuition reimbursement
Growth Opportunities
Fun, friendly and unique culture - bring your whole self to work every day!
This is an onsite position.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Auto-ApplyManager, Revenue Operations
Remote job
Embrace is seeking a hands-on, analytical, and systems-savvy Manager of Revenue Operations to accelerate our go-to-market execution across Sales, Marketing, and Customer Success. Reporting directly to the Chief Revenue Officer, you'll be the connective tissue across our GTM organization, owning our data, systems, and processes to improve sales productivity, forecasting accuracy, and cross-functional alignment.
This role is ideal for an operator who loves building and optimizing. You'll take ownership of our Salesforce and RevOps stack (Salesforce, HubSpot, Gong, LeanData, Apollo, Clay, etc.), streamline how data flows across teams, and deliver the insights that help us run a more predictable, efficient, and high-performing revenue engine.
What You'll Do
Own and optimize our core GTM systems and data stack (Salesforce, HubSpot, Gong, Apollo, Clay, LeanData, and related tools) to enable seamless workflows across Sales, Marketing, and Customer Success.
Partner with GTM leaders to design and manage key operational processes, including forecasting, pipeline reviews, territory design, comp planning, lead routing, and attribution.
Build and maintain standardized dashboards and analytics that provide real-time visibility into pipeline health, pacing, conversion rates, and sales efficiency metrics (Magic Number, Sales Efficiency Ratio, etc.).
Drive data integrity, hygiene, and process enforcement to ensure confidence in our reporting and board-level metrics.
Support Sales Development operations, optimizing prospecting workflows, scoring, and routing to maximize meeting generation.
Collaborate closely with Marketing and Partnership teams to improve campaign measurement, funnel reporting, and attribution.
Partner with Customer Success to enhance renewal visibility, expansion tracking, and NRR reporting.
Serve as a trusted advisor to the CRO and GTM leaders, delivering actionable insights that inform decisions, improve forecasting accuracy, and drive cross-functional alignment.
Continuously evaluate and implement process improvements that increase efficiency and help scale Embrace's revenue engine from $10M to $50M+.
What You'll Bring
5+ years of experience in Revenue Operations, Sales Operations, or GTM Analytics roles in a B2B SaaS environment.
Hands-on expertise with Salesforce (admin-level proficiency required); experience with HubSpot, Gong, LeanData, and similar tools is a strong plus.
Proven ability to design and execute reporting, forecasting, and process frameworks that improve sales productivity and GTM efficiency.
Comfortable building dashboards, analyzing trends, and turning data into actionable insights for leadership.
Experience managing the operational cadence across sales, marketing, and customer success (pipeline reviews, QBRs, board reporting).
Strategic thinker with a builder's mindset. Able to zoom out to system-level design and zoom in to execute details with precision.
Exceptional collaboration and communication skills; confident in driving accountability across teams.
A bias for action, curiosity, and continuous improvement. Thrives in a fast-paced, scaling environment.
Why Join Embrace
As the only user-focused observability solution built on OpenTelemetry, Embrace delivers visibility that starts from the end-user experience and connects all the way down to system performance. We help the world's most innovative brands, including The New York Times, Marriott, Home Depot, Masterclass, and Cameo, deliver flawless digital experiences to millions of users.
Joining Embrace means joining a category-defining company at the forefront of observability innovation. You'll work directly with the CRO, shape the systems and data foundation of our next growth phase, and build a scalable revenue engine for a company on track to 10x its impact.
OTE Range: $150,000 annually (base + bonus). Actual compensation may vary based on experience and skills. Benefits include equity participation and the full suite of Embrace benefits listed on our careers page.
Though Embrace is a remote company, collaboration and connection are key to our culture. Team members should expect occasional travel for company events, onsites, or team working sessions.
Auto-ApplyCyber Operations Manager | Remote, USA
Remote job
will be fully remote and can be hired anywhere in the continental U.S. The Cyber Operations Manager over Threat Detection & Response is responsible to ensure early and accurate detection, response, and containment for threats directed against our clients. As a technical management role, the ideal candidate possesses deep security knowledge/expertise, previous experience as a security practitioner, systems management and administration experience, proven service management skills, and the ability to attract and retain talent in a challenging market. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with the development and continuous improvement of the Security Operations services.
How you'll make an impact
* Lead 24x7 Threat Detection and Response Analysts providing operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources as well managing the day-to-day operations.
* Work closely with customers on reporting, stewardship calls, and in the case of escalations.
* Enforce all policies and procedures, including those for security, disaster recovery, standards, and service provision.
* Drive continuous refinement and improvement of detection and response and incident response processes.
* Oversee the security of Client systems via Advanced Fusion Center (AFC) service.
* Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment.
* Collaborate and consult with other Managers on the overall advancement of the Security Operations organization and Optiv in general.
* Direct and drive process and documentation improvement.
* Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
* Develop and maintain an educational environment where the knowledge and performance of the group are constantly advancing.
* Perform staff performance appraisals.
* Ensure timely reporting of security control gaps and vulnerabilities to the customer.
* Prepare reporting of metrics and trending of SLA & KPIs to the customer and client support staff.
* Stay abreast of evolving risks, new developments in the security industry, and industry best practices in risk management, threat analysis, and threat response techniques.
* Attend info security-related events and network with industry peers to inform engineering and operations processes of effective risk mitigation strategies for attacks.
* Oversee team's production of threat intelligence reports that communicate the results of the analyses to the respective audience.
* Responsible for the joint team effort to normalize data from vulnerability assessment, penetration test, incident response, and application security project deliverables.
* Establish and maintain regular written and in-person communications with the organization's executives, other group heads regarding pertinent activities.
* Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation.
* Supervisory Responsibilities: Cyber Operations Manager will report to the Director of Security Operations.
Qualifications for success:
* 12+ years professional IT and Information Security experience
* 5+ years leading technical Threat Detection and Response teams
* 5+ years professional experience in cyber operations centers
* 3+ years professional experience in managed services
* One or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP, CISM, CISA, or other security-specific vendors/product certifications
* Proven ability to make decisions and perform complex problem-solving activities under pressure. Advanced business acumen required.
* Sharp analytical abilities and the ability to make sound decisions quickly are required.
* Deep understanding of SIEM vendors, solutions, and architecture such as LogRhythm, QRadar, Splunk, Exabeam, etc.
* Deep understanding of EDR vendors, solutions, and architecture such as Crowdstrike, Cylance, Carbon Black, Microsoft ATP.
* Deep understanding of regulatory compliance such as NIST, SOX, HIPPA, NERC CIP, PCI, etc. and their differentiators across global regions
* Deep understanding of laws pertaining to cybersecurity and their differentiators across global regions
* Understanding of Security Orchestration, Automation, and Response concepts.
* Experience working with ticketing and knowledge management systems such as Service Now.
* Experience with ITIL concepts and practices.
* Experience with security analytics platforms such as Kibana.
* Experience with reporting platforms such as DOMO and PowerBI
#LI-TW1
#LI-Remote
What you can expect from Optiv
* A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
* Work/life balance
* Professional training resources
* Creative problem-solving and the ability to tackle unique, complex projects
* Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
* The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
Auto-ApplyCrystal industrial reporting and operational excellence manager
Remote job
Reporting to the Crystal Operations Finance Director, the Crystal industrial reporting and operational excellence manager will coordinate all Operations Finance reporting for the Brand Unit and centralize capex financial management. More specifically, the role will have the following missions:
* Consolidate and coordinate the Crystal affiliates industrial KPIs (Cost to make, cost to serve, etc.) and operations reporting, explaining variances and identifying areas of improvement with Crystal Operations Finance Director and Crystal Operations teams
* Consolidate, track and report on efficiencies' savings as part of Pernod Ricard's 1bn€ efficiencies program. Ensure identified efficiencies are properly reflected in financial forecasts.
* Prepare financial part for the Crystal industrial performance reviews, in coordination with Crystal Operations teams. Bring financial insights for management decision-making
* Partner with Crystal Operations Directors and other Crystal Finance Operations Managers to challenge performance and drive value creation.
* Lead preparation of 3Y cash capex and strategic inventories plan, supporting strategic cash review, in coordination with relevant local operations finance teams (i.e., TAG Sweden, House of Tequila and HCI)
* Manage the Capex Governance Process for the BU.
* Advise and support cost optimization and operational excellence initiatives (e.g., GFO, DTSV)
* Improve processes and systems (leveraging Transformation initiatives) for the Crystal Operations Finance teams
If you recognize yourself in the description below, don't wait to apply!
You have at least 8 years' professional experience in finance
Technical skills
* IFRS accounting skills
* Knowledge of financial reporting (P&L, Balance sheet & Cash Flow statement)
* Financial analysis
* Proficiency with all IT tools (Excel processing, IT tools)
* Appetite for industrial topics - previous experience in industrial context (Finance / Ops in BrandCo or industrial company)
Interpersonal skills
* Ability to coordinate and gain trust within other Crystal finance team
* Collaborative and team player attitude, non-judgmental mind
* Adaptation skills to interact with multicultural teams
* Ability to manage multiple priorities with flexibility and reactivity
* Autonomy, ability to identify issues/opportunities, willingness and capacity of challenging the status quo
* Ability to anticipate and to respect tight deadlines
Wait, there's more…
We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…
Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.
Job Posting End Date:
Target Hire Date:
2026-05-01
Target End Date:
Auto-ApplyManager, Trade Operations
Remote job
At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team's expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets.
Reporting to the Director, Trade & Distribution, the Manager, Trade Operations will lead key operational functions that support the compliant and efficient movement of pharmaceutical products. This role will be responsible for managing third-party logistics (3PL) partners, overseeing order and returns processes, and ensuring compliance with state licensing requirements. The ideal candidate has a strong background in pharmaceutical distribution operations and is adept at managing external partners, driving operational performance, and maintaining compliance across all activities.
This role is fully remote. Travel to headquarters for meetings may be required at the discretion of management.
Responsibilities (including, but not limited to):
Third-Party Logistics (3PL) Management
* Serve as the primary contact for daily 3PL operations, including warehousing, fulfillment, and distribution of pharmaceutical products
* Monitor 3PL performance against SLAs (e.g., order accuracy, shipping timelines, inventory accuracy)
* Collaborate with internal teams (Supply Chain, Quality, Regulatory) and 3PL to ensure product integrity, cold chain compliance, and adherence to Good Distribution Practices (GDP).
* Identify and implement standard operating procedures (SOPs), process improvements and cost-saving initiatives
Order and Returns Management
* Oversee end-to-end order fulfillment across commercial channels ensuring timely and compliant execution
* Manage order exceptions, shipping issues, and escalations to resolution
* Lead returns processes, ensuring proper coordination with 3PL
* Ensure adherence to DSCSA and other regulatory requirements
* Track and report order and return metrics to drive operational insights and improvements.
State Licensing Compliance
* Maintain active state distribution licenses across all applicable states and/ or jurisdictions
* Lead the application, renewal, and audit process in partnership with Third-Party Consultants, Legal, and Regulatory teams
* Ensure business operations remain compliant with all state Boards of Pharmacy and other regulatory bodies
* Keep up to date with evolving licensing regulations and proactively address any gaps or risks
* 5+ years of experience in pharmaceutical operations, logistics, or distribution
* Bachelor's degree in Supply Chain, Business, Economics, or a related field
* Proven experience managing 3PL relationships and driving performance
* Strong knowledge of pharmaceutical state licensing requirements and compliance protocols
* Experience with ERP or order management systems (e.g., SAP, Oracle, NetSuite)
* Exceptional organizational, communication, and problem-solving skills
* Working knowledge of DSCSA, GDP, and pharmaceutical returns best practice
* Demonstrated strong written and verbal communication skills
* Proven mindset of proactive continuous improvement
* Efficient independent worker with ability to focus and drive for results
* Strong attention to detail
* Ability to work in a fast-paced environment and to handle multiple tasks
* Strong commitment to ethical standards
* Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
* Ability to travel up to 20%
* The salary range for this position is commensurate with experience
Vi Viridian offers a comprehensive benefits package including:
* Competitive pay and stock options for all employees
* Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents
* Fertility and mental health programs
* Short- and long-term disability coverage
* Life, Travel and AD&D
* 401(k) Company Match with immediate company vest
* Employee Stock Purchase plan
* Generous vacation plan and paid company holiday shutdowns
* Various mental, financial, and proactive physical health programs covered by Viridian
Viridian Therapeutics, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Federal, State, and Local laws. Viridian will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Viridian Therapeutics, Inc participates in E-Verify, the federal program for electronic verification of employment eligibility.
Operations Manager, Process Innovation
Remote job
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and 2023.
Website Job Board Values Candidate Interview Guide --- Operations Manager, Process Innovation
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.
Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. As a Process Innovation Manager, you will play a key role in shaping how our operations run today and evolve for tomorrow. Reporting to the Sr. Director of Process Innovation, you'll focus on uncovering opportunities to streamline workflows, reduce friction, and improve outcomes for both our delivery teams and the broader business. You'll immerse yourself in day-to-day operations, build close partnerships with operational leaders, and translate what you learn into actionable insights. By connecting the dots across operations, Product Engineering, and Business Intelligence, you'll ensure that improvements are both impactful and scalable.
The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.
What you'll do:
Launch and lead high-impact projects-from discovery through implementation-driving process improvements, new initiatives, and customer experience enhancements, with the judgment to know when to pull in expertise and when to drive forward autonomously
Define success metrics for initiatives, monitor performance, and identify when to adjust priorities and approaches based on data and results
Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
Drive organization-wide strategic initiatives and lead resolution of high-priority escalations by influencing cross-functional stakeholders and aligning teams without direct management authority
Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained
Act as a bridge between Product and Delivery, supporting new product releases by creating and maintaining SOPs, surfacing operational insights to inform product decisions, and ensuring smooth adoption and execution across delivery teams
Who you are:
4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup preferred
Proven experience executing complex strategic and operational initiatives with strong business acumen
Self-directed, able to take ambiguous goals and shape them into structured work plans without heavy oversight
Curious about new technologies (like automation and AI) and creative in identifying how they can be applied to solve operational challenges
Deep understanding of business and financial principles
Track record of driving results in fast-paced, dynamic environments
A team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
Exceptional communication and interpersonal skills
Relentlessly organized with meticulous attention to detail, exceptional project management and communication skills
Passionate about mental health care, our mission at Alma, and diversity, equity, and
Benefits:
We're a remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays, 1 Alma Give Back Day
Flexible PTO
Salary Band: $110,000-$150,000
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.
Auto-ApplyManager, International Operations
Remote job
Company Details
We're a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. BTU A global insurance provider, offering property, casualty, professional and cyber insurance coverage for technology firms and businesses with technology exposure.
Responsibilities
Lead and supervise the International Operations team, ensuring the accurate and compliant execution of multinational insurance placements. Drive operational excellence, support process improvements, and foster professional development within the team. Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners.
Lead and supervise the International Operations team by providing coaching, mentoring, and performance feedback.
Oversee the execution of international placements, ensuring accuracy, compliance, and quality standards are met.
Monitor team adherence to SOPs, regulatory requirements, and company policies; address escalations as needed.
Monitor team performance, participate in quality audits, and ensure timely issuance of local policies and premium collection.
Support process improvement initiatives and collaboration with other departments on workflow enhancements.
Deliver and coordinate training for team members; foster professional development.
Serve as the primary escalation point for compliance, operational or billing issues.
Facilitate effective communication within the team and with partner carriers/affiliates.
Track and report on team performance metrics; participate in quality audits and reviews.
Oversee the team's book of business, ensuring compliance, and Accuracy and SLA's are met
Educate team members on country-specific insurance rules and compliance requirements
May perform other functions as assigned
For highly qualified candidates, we will consider remote working arrangements. This role requires occasional travel to our home office in Minneapolis, MN.Qualifications
5+ years of experience in multinational insurance programs
3+ years prior supervisory experience
Strong understanding of compliance, SOPs, and operational workflows in global insurance.
Experience delivering training and coaching team members.
Excellent client service and relationship management skills.
Effective communicator with strong organizational and problem-solving abilities.
Ability to work collaboratively in a cross-functional, multicultural environment
Education
High school diploma or equivalent
Additional Company Details The Company is an equal employment opportunity employer.
We do not accept unsolicited resumes from third party recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
• Base Salary Range: $90k-$120k
• Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Additional Requirements Travel: Limited travel Sponsorship Details Sponsorship not Offered for this Role
Auto-ApplyCoding Operations Manager
Remote job
Role Description These are Full-Time Remote roles for a Coding Operations Manager and Coding Clinical Documentation Manager. * Manages all coding and coding-related process flows. * Provides clinical documentation improvement, working with center staff and vendors, as necessary.
* Manages coding SLAs to ensure accurate coding and timely billing.
* Manages coding education for urgent care center staff and BPO vendors.
* Coordinates with BPO leader on vendor-related opportunities with offshored coding workforce
* Develops strategic direction for coding teams, ensuring long-range success and high-quality outcomes.
* Other duties as assigned.
Qualifications
* BA degree in related fields
* Minimum 5 years' healthcare leadership experience in coding/CDI
* Certified as a RHIA, RHIT, or CPC preferred.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Merchant Operations Manager
Remote job
About Us:
Forage is building the modern payments stack that powers inclusive commerce. Our technology enables grocers, delivery platforms, and point-of-sale systems to seamlessly accept EBT payments both online and in-store. Beyond infrastructure, we're helping SNAP EBT shoppers stretch their grocery budgets every week, making healthy food more affordable and accessible to the 42 million Americans on food assistance.
Backed by leading fintech investors, Forage is a fast-growing startup with a clear vision and real-world impact, feeding tens of thousands of families daily. Our team is made up of kind, driven individuals who take ownership, move quickly, and collaborate closely. We value humility, curiosity, and a shared commitment to making a difference.
We're not just building payments infrastructure - we're helping feed tens of thousands of families each day, and transforming grocery access for millions more. Watch our story and see why we do what we do.
Job Summary:
Forage is seeking a Merchant Operations Manager with a deep understanding of government benefits programs, particularly EBT and SNAP, to drive end-to-end operational excellence, accelerate merchant onboarding, and champion customer success. In this role, you will act as a key partner to our grocery platforms, grocers, and retailers, streamlining integrations, reducing government-related delays, and driving strategic account management to enhance merchant loyalty and revenue growth. By enabling merchants' to quickly and effectively serve SNAP customers, this role directly supports Forage's mission to expand food access and drive transformative impact. This position requires a proactive, strategic thinker capable of optimizing processes, identifying new growth opportunities, and collaborating cross-functionally to solidify Forage's position as the preferred EBT partner.
Key Responsibilities: Government Benefits Expertise:
Serve as the subject matter expert on FNS guidelines, EBT/SNAP regulations, and government onboarding requirements, ensuring compliance across all stages of the customer journey.
Guide internal teams and customers through FNS policies, conducting research and providing insights that streamline the approval process.
Onboarding & Strategy:
Lead strategic merchant onboarding initiatives to accelerate the integration and launch process, reducing FNS approval time and driving early revenue gains.
Execute go-to-market strategies for SNAP/EBT integrations, from business model analysis to production testing, ensuring smooth, scalable onboarding experiences.
Continuously refine and optimize onboarding playbooks, focusing on process improvements that drive efficiency and customer satisfaction.
Customer Success & Account Management:
Act as the primary point of contact for strategic retail partners, ensuring strong relationships and alignment on business objectives throughout the entire partnership lifecycle.
Drive post-launch customer success by implementing initiatives that support merchant engagement, optimize EBT revenue, and foster long-term retention.
Lead proactive support and training efforts, empowering partners to maximize their EBT programs and meet growth targets..
Project & Stakeholder Management:
Collaborate with Marketing, Revenue (formerly Business Development), and other internal teams to align on strategies that enhance merchant engagement and investment beyond the onboarding phase.
Manage project timelines, communicate updates effectively, and serve as an escalation point for operational and technical issues.
Collaborate with Marketing and Revenue (formerly Business Development)to leverage data to analyze customer performance, identify pain points, and develop strategic recommendations that contribute to Forage's growth and differentiation in the market.
Operational Excellence & Continuous Improvement:
Champion process improvements by streamlining internal workflows, driving tooling enhancements, and anticipating industry trends to maintain a competitive edge.
Utilize a data-driven approach to identify and execute new initiatives that support Forage's mission of becoming the go-to partner for EBT solutions.
Technical & Integration Support:
Provide hands-on support for technical integrations, collaborating closely with product and engineering teams to ensure seamless SNAP/EBT implementations.
Troubleshoot and resolve issues promptly, minimizing disruptions to customer operations and enhancing the overall partner experience.
Qualifications:
Proven experience (5+ years) in operations, strategy, or program management, ideally with experience working at a high growth fintech, in government programs, or in the grocery industry.
Demonstrated ability to manage and grow relationships with large-scale accounts, including developing strategic account plans, aligning on shared goals, and driving successful outcomes.
Strong project management skills with experience managing complex cross-functional initiatives.
Excellent communication and relationship-building skills, with the ability to navigate and manage internal and external stakeholders.
A track record of process improvement and optimization, with a data-driven approach to decision-making.
Ability to manage multiple priorities and meet deadlines in a fast-paced, remote work environment.
Our Offer:
Your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer is
not
included in these numbers and represents a significant part of your total compensation.
Compensation:$90-110k USD base + equity + benefits
Meaningful work that makes a positive impact on our society.
100% of Medical, Dental and Vision coverage for yourself and dependents.
Enjoy regular team lunches at our San Francisco office, fostering collaboration and connection over great food..
A fun and caring environment that prioritizes transparency, growth, and ownership.
A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
We aim to review every application within 4 business days of submission and provide feedback on each of your interviews within 2 business days of completion. If you don't hear from us, please reach out to your recruiter or ************************* directly to get an update on your candidacy.
Integrity & Fairness: To maintain a fair and equitable hiring process for all candidates, we require that interviews and exercises be completed without the use of AI-powered tools. We assess candidates based on their direct experience, judgment, and communication.
Please note: We are not engaging with third-party recruiters or agencies for this role. We kindly ask that you refrain from contacting us regarding recruitment services. Fees will not be paid for unsolicited resumes sent to Forage.
Please note: Forage is unable to provide visa sponsorship for this role. Applicants must have work authorization that does not require visa sponsorship now or in the future.
Auto-ApplyLegal Operations Manager
Remote job
Talis Group's client, a respected Louisville litigation firm, is seeking a Director of Legal Operations to provide leadership, oversight, and operational excellence for its legal support teams. This is a key leadership role that ensures high-quality legal work, efficient workflows, and exceptional case management across the firm's active litigation practice.
The ideal candidate is an experienced legal professional with strong management skills, an eye for detail, and exceptional writing ability-someone who can both lead by example and elevate the performance of others.
Highlights
Competitive salary $80K-$100K with bonus opportunity
Fully onsite with flexibility to work from home as needed
40-45 hour work week - strong emphasis on work-life balance
Opportunity to shape processes and mentor staff in a collaborative, professional environment
Highlighted Duties:
Lead and manage the firm's legal support staff, providing feedback, coaching, training and performance oversight
Audit and monitor case workflows, ensuring deadlines and quality standards are consistently met
Review, edit, and provide feedback on pleadings, correspondence, and other legal documents for accuracy, clarity, and consistency in legal arguments
Approve and review new case intakes
Provide project management oversight across all active cases to ensure timely completion of deliverables
Train new and existing staff on firm processes, research tools, and legal software
Review and revise contracts, settlement memos, and medical chronologies
Conduct legal research (LexisNexis) and manage trial presentation software
Occasionally assist with a limited personal caseload as needed
Serve as a hands-on leader who can step in and cover paralegal duties when required
Highlighted Requirements:
Bachelor's degree preferred; paralegal certification or JD also a plus
7+ years of experience in a litigation law firm environment, including supervisory or management experience
Strong writing and editing skills with meticulous attention to detail
Demonstrated ability to manage multiple priorities and meet deadlines
Proven ability to train, mentor, and develop team members
Proficiency with legal research tools and document management systems
This information is a brief job summary for recruiting purposes only and does not constitute the entire job description, duties, or requirements.
Talis Group is an equal opportunity employer. All registrants are considered based upon their skills, performance, potential, and other qualifications, without regard to race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, or any other characteristic protected by applicable law.
QHSE Manager - Pacific and Mountain West Operations - (Remote)
Remote job
NovaSource Power Services is the world's #1-ranked solar operations and maintenance (O&M) provider and insight-driven total asset optimization partner for renewables asset owners ready to fuel smart growth. With over 20 years of operating experience and a presence on 5 continents, NovaSource has the global reach and strategic capabilities to achieve our clients' renewables goals around the world.
NovaSource's comprehensive approach to total asset optimization in addition to O&M services includes value engineering, performance analysis, strategic supply chain management, and advanced monitoring systems. The company operates in key global markets managing over 30GW of solar power plants. NovaSource's expertise extends beyond solar and includes battery energy storage systems (BESS), offering a complete suite of services for the evolving renewable energy landscape.
Position Overview
The QHSE Manager will provide guidance to NovaSource leadership and regional operations in the areas of health Safety, and Environmental compliance, policy deployment, environmental management systems, Health and safety management systems and sustainability. The ideal candidate will demonstrate proven success in a dynamic, fast paced environment and show critical thinking, innovation and agility in executing on multiple, complex initiatives.
Duties and Responsibilities
Working knowledge of Cal EPA, EPA, OSHA, and other applicable EHS standards including CPUC, CalEPA, CUPA, CERS, and Hazardous Materials Business Plan.
Manage Environmental compliance program across NovaSource operations to ensure compliance with the corporate environmental policy and establish procedures consistent with corporate objectives.
Lead environmental initiatives and participate in deploying initiatives on key environmental matters including greenhouse gas emissions, waste management, sustainability and proactive compliance auditing.
Optimize use of environmental reserves for open environmental matters and prepare accurate environmental disclosures, as required by regulations. Prepare and/or assist in the timely completion of environmental reports.
Ensure all environmental permit requirements are up to date and facilities are maintaining compliance.
Manage environmental due diligence for acquisitions and environmental disclosures for divestures.
Review and comment on new and renewed business contracts that are referred to the corporate legal department; respond to environmental claims such as lawsuits, complaints and notices of violations.
Assist the organization in managing annual reporting requirements including Tier 1 or 2, waste, and air monitoring.
Manage new or legacy environmental cleanup matters to closure.
Provide training to site personnel who are responsible for EHS compliance at the site level. This includes providing practical demonstration of procedures and providing coaching/mentoring during training sessions.
Assist field personnel in identifying hazards and demonstrating methods and solutions to mitigate hazards encountered during the performance of operations-related activities. This includes working side by side with site personnel and recommending appropriate controls.
Assist site personnel with the creation of emergency plans, and execution of periodic emergency drills. Building collaborative relationships with local emergency personnel. Participation in these drills as a monitor is recommended.
Working closely with technicians during the performance of tasks, demonstrating proper procedures/processes, providing feedback, and assisting sites to actively participate in their own safety using learning teams.
Assist field personnel during Incident investigations to help the organization identify and mitigate risks for future activities.
Ensure that lessons and best practices learned during event investigations are transparently shared with all applicable parties across the fleet and throughout the company.
Facilitate the improvement of all EHS-related programs and procedures by gathering data, observations, and feedback at the site level and relaying it to EHS.
Assist sites with solving EHS challenges that arise on a day-to-day basis. This includes working cross-functionally to implement engineering and administrative controls.
Perform EHS audits on sites to ensure compliance with customer contract requirements and all NSPS EHS programs and procedures. Assist in the development of improvements and updates to the EHS Audit program.
Assist Area Managers in reviewing safety plans for major work. This includes reviewing subcontractor programs and subcontractor training levels to ensure applicable EHS standards are met, reviewing, and commenting on major job plans, and providing feedback to Area Managers as major work plans are executed.
In partnership with the NSPS Training Department, help to provide training on items such as Electrical Safety & HV/MV Switching, Powered Industrial Trucks, Hazard Recognition and Control, Aerial Lifts, Fall Protection & Rescue, Rigging & Hoisting, Ergonomics, etc.
Provide support and assistance to operating sites to help them prepare for regulatory inspections. Assist site personnel and inspectors with these inspections when needed.
Participate/facilitate regional safety meetings and/or local safety committee meetings.
Minimum requirements
Bachelor's degree in QHSE related field, Occupational Safety, Environmental, or similar.
8+ years experience in QHSE roles, preferably in an industrial manufacturing or industrial power-related environment
The ideal candidate possesses the following experience, skills, and abilities
Ability to foster and participate in a productive team environment by establishing and maintaining effective working relationships with co-workers, managers, customers, contractors, and vendors.
Self-motivated and able to work independently with minimal oversight.
Ability to analyze project risks and proactively identify solutions with a flexible, creative, and solution-focused outlook on problem solving.
Maintains effectiveness during procedural/organizational changes and when dealing with varying personality styles and tasks.
Effectively provides and receives information orally in individual and group situations. Written expressions are clear, concise, and convey the desired message.
Ability to navigate and succeed in a highly matrixed reporting structure, preferably at an international company.
Willing to work weekends and on short notice when needed and the ability to work in adverse weather conditions.
Willing to travel 40% - 60% to NSPS operating sites in North America.
Organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines.
Experience reading, comprehending, and implementing OSHA and other regulatory standards pertaining to HSE.
Advanced computer skills utilizing the MS Office Suite (especially Word, Excel, PowerPoint, SharePoint)
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, schematic, or schedule form.
Comprehensive interpersonal, speaking and writing skills to lead and influence personnel, to present technical information and proposed courses of action to members of management, and to effectively conduct regular training courses.
Preferred Qualifications
Solar experience and technical qualifications (knowledge of multiple inverter OEM's).
Electrical Safety Qualified Worker or other high voltage qualifications.
Recognized Professional Certifications such as CSP, ASP, CHST, etc.
Travel: 40-60% travel is required for this position.
Other Requirements
Fluent in English is mandatory.
Valid driver's license and acceptable driving record.
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.
US: Diversity Statement - Equal Employment Opportunity
It is NovaSource's policy to provide equal employment opportunity to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.
Auto-ApplyOperations Senior Supervisor -Express Scripts
Remote job
The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.
Work Schedule: Shift will be Mon - Thurs 3:30pm - 2:00am
Location: 4600 North Hanley Road; St. Louis, MO 63134
What you will do:
Develop, track and monitor employee's safety, compliance to quality, service and production standards.
Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
Work in production as needed.
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents pharmacy operations in cross-functional meetings and projects.
Other special projects and tasks as assigned.
What you will need:
High school diploma or GED
BA/BS degree preferred.
Minimum of two years operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position.
Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred.
Knowledge of lean or process improvement methodologies
Excellent oral and written communication skills
Ability to adapt in a dynamic work environment, make independent decisions.
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Willingness to work a flexible schedule for peak times.
Monitors daily operations of a unit and actively assists or provides direction to subordinates as required.
May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
Ensures that projects are completed on schedule following established procedures and schedules.
General PC knowledge including Microsoft Office, Internet, and email.
Why join us?
Health coverage effective day 1 (including medical, dental, vision)
Holiday Pay and Paid Time Off (PTO)
401K with company match
Tuition reimbursement
Growth Opportunities
Fun, friendly and unique culture - bring your whole self to work every day!
This is an onsite position.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Auto-ApplyRemote Client Operations Manager - Regular Travel Required
Remote job
Remote Client Operations Manager - Travel Required Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required. Duties & Responsibilities:
Responsible for meeting facility revenue goals on a consistent basis
Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
Identifies and recommends opportunities to increase productivity
Complies with all release of information related functions, as stipulated by service agreement.
Prepares weekly dashboard and month-end Operational performance reports
Monitors productivity and quality to ensure high customer service satisfaction
Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
Assists in selecting, interviewing, hiring, training and terminating of employees
Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
Manages scheduling of onsite staff to include time off requests and payroll approval
Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
Maintains confidentiality by keeping all information seen and heard in the facility secure
Provides input into the review and revision of site procedure
Performs quality reviews and site evaluations as required by clients
Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
Reviews the requests to determine which encounters are being requested
Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
Captures the appropriate pages for the requested records, when appropriate
Re-assembles the charts (if paper) for re-filing
Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
Documents the release of information in the patient medical record or other means determined by the facility.
Calculates billing and prepares invoices, as needed
Certifies medical records copies, when appropriate
Attends all mandatory meetings and/or training sessions
Ensures supplies are available at designated facility
Submits company-related travel expense reports and original receipts to manager in a timely fashion
Develops and maintains strong, professional relationship/partnership with the Client management team
Runs reports and analyzes content to appropriately manage the operations
Complies with and provides guidance on Company Policies, as identified in the Company Handbook
Performs other appropriate duties, as assigned, to meet the needs of the department and the company
Minimum Qualifications:
Bachelor's Degree Preferred
Prior Supervisory experience
A valid driver's license and a history of safe driving
Ability to communicate effectively with clients, staff members and management.
Experience with medical records or healthcare, beneficial.
Knowledge of HIPAA privacy information standards, required.
Medical terminology coursework, preferred
RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
Ability to travel to various assigned accounts
Ability to report to work consistently with minimal unplanned schedule deviations
Operations Manager (Fully Remote)
Remote job
You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management.
Responsibilities
Workflow and process management - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they're updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives.
Process Improvement - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance.
Project Management - Manage cross-functional projects and teams by working with business stakeholders across the organization as well as manage multiple projects with competing priorities simultaneously. Develop/manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. Synthesize feedback and communicate progress regularly to stakeholders
Stakeholder management - Work with a global team of stakeholders to ensure client needs are being met. Synthesize feedback and communicate progress regularly to stakeholders. Intake new workflow requests from stakeholders and collaborate to implement them.
Team management - Create a clear and organized structure for a global team. Hold regular 1:1s with team members. Develop and implement feedback channels for team members and conduct performance reviews and improvement plans. Ensure the team is adequately staffed at all times, conduct interviews, make hiring decisions and work with recruiters to manage the hiring process. Develop, execute and oversee training programs. Identify, document and mitigate HR issues. Review timesheets and expense reports.
Requirements
BA/BS degree
3+ years of people and program management experience with a track record of increasing responsibility
Exceptional leadership, management, communication and collaboration skills
Experience in vendor management processes including managing multiple vendors in multi-year contracts and execution of outsourcing projects
Excellent verbal & written communication skills; ability to effectively communicate with and influence multiple partners and stakeholders
Outstanding problem-solving, critical thinking and analytical skills and experience in applying project management techniques
Experience streamlining complex processes and implementing workflows designed to increase efficiency
Ability to work independently and drive projects to completion with minimal guidance
Very strong organizational skills with a high attention to detail
Demonstrated ability to create, analyze and report metrics, including knowledge of intermediate Excel/Google Sheets functions (e.g. vlookups, pivot tables)
Ability to deal with multiple conflicting priorities and stakeholder issues and driving towards pragmatic decisions/actions
Experience creating and presenting business reviews
Prior experience of having supporting Global clients in a fast changing product environment
Preferred Qualifications
Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools
Proven experience in risk and change management
Lean/Six Sigma Green/Black Belt with an experience of having a minimum of 2- 3 projects
Experience in managing Team Leads (or equivalent) and remote team members
Experience managing creative teams
Tech savvy and proficient with Google products
Experience in risk and change management
Work Environment & Schedule
40 hours per week.
Remote work environment.
Must be available during standard business hours (9:00 to 6:00 PST) and flexible for training coverage as needed.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Salary Range for this role:
$24 - $26 USD
Vaco, LLC (“we,” “our,” or “Vaco”) respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”). For additional details, click here.
California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
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