How To Become A Remote Services Technician: What It Is and Career Path

What is a remote services technician and how to become one

Updated January 8, 2025

4 min read

The Remote Services Technician is responsible for the remote installation and servicing of the company's products for the customers. They collaborate with third-party vendors or directly with the clients for installation and support. Similarly, they troubleshoot customer's issues, develop solutions, and recommend additional products or services based on the customer's needs. Apart from this, they follow the quality standards set by the company and the client and adhere to safety regulations for the area and all company policies and guidelines.

With an equivalent combination of education, training, and experience, you can get the job of a remote services technician. However, most employers prefer a bachelor's degree with at least a year of related experience. Skills like organization, multitasking, customer service, communication, and problem-solving are also essential for this position. Having related certifications would give you an edge. Remote services technicians make an average salary of $27,434, which is between $18,000 and $43,000.

ScoreRemote Services TechnicianUS Average

Salary

3.8

Avg. Salary $48,302

Avg. Salary $59,228

Stability level

6.4

Growth rate 8%

Growth rate 0.3%

Diversity

7.2

Race

American Indian and Alaska Native 0.77%

Asian 1.77%

Black or African American 5.71%

Hispanic or Latino 15.10%

Unknown 3.83%

White 72.83%

Gender

female 15.98%

male 84.02%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

7.4

Complexity level is challenging

7 - challenging

Work life balance

5.8

Work life balance is fair

6.4 - fair

Key steps to become a remote services technician

Explore remote services technician education requirements

Most common remote services technician degrees

Associate

37.7 %

Bachelor's

33.2 %

High School Diploma

17.2 %

Start to develop specific remote services technician skills

Skills	Percentages
Customer Service	14.22%
Troubleshoot	9.05%
Inbound Calls	6.33%
Customer Issues	4.16%
Internet Connectivity	3.87%

Complete relevant remote services technician training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New remote services technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a remote services technician based on U.S. Bureau of Labor Statistics data and data from real remote services technician resumes.

Research remote services technician duties and responsibilities

Manage the maintenance and installation of local area network (LAN) systems.
Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
Interface IBM compatible PCs using TCP/IP network protocols.
Install and test 56K's, T1's, and DS3's.

Prepare your remote services technician resume

When your background is strong enough, you can start writing your remote services technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a remote services technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable remote services technician resume templates

Build a professional remote services technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your remote services technician resume.