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Become A Remote Services Technician

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Working As A Remote Services Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Remote Services Technician Do At Mommy Jobs Online

* Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.
* Manage phone and ticket queues, including weekend and Holiday coverage (November
* April) Data Maintenance: Auditing systems and updating data through custom software interface.
* Ticket barcode reconciliation and allocation.
* Reloading ticket inventory upon request or as needed.
* Loading new and updated data to our inventory database with assistance from senior team members.
* Process resort closures by modifying inventory and updating internal departments.
* Modification of ticket product details that affect our website offerings.
* Running and emailing reports on behalf of the Partner Services Team or for partner contacts.
* Completing Quality Assurance (QA) on all inventory data points uploaded to our website.
* Process payments, refunds, and credits when necessary.
* Be the voice if the company to resort partner contacts.
* Ad Hoc projects.
* Requirements 2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.) Working knowledge of the ski or travel industry.
* Extensive experience building effective client relationships through positive communication, honesty and trust.
* Outstanding written and verbal communication skills.
* You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.
* Great troubleshooting and analytical skills, constantly making improvements to our process.
* Compassionate and level-headed.
* You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.
* A great teammate.
* We are a highly organized and efficient team.
* You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.
* Able to roll with change and solve problems.
* We need your continuous input on how to make our company better.
* Fun! Our team can get a little weird at times.
* We embrace fun and seek balance with work and life.
* Schedule Expectations Training (first 1
* weeks): Training will occur during normal business hours, generally 9am
* pm PST.
* During Season (roughly September
* April): Saturdays through Wednesdays (Thursdays and Fridays off)
* am
* pm PST Availability to work winter holidays to ensure proper partner coverage.
* November
* Thanksgiving, Black Friday, Cyber Monday December
* Christmas Eve, Christmas Day, New Years Eve January
* New Years Day, MLK Day February
* Presidents Day Schedules may change based on business needs.
* Bonus Points Bachelors degree.
* years experience supporting Customer Success and Account Managers for an internet eCommerce site.
* Familiarity with Salesforce, Zendesk, and other Software-as-a
* Service is a plus.
* Familiarity with GoodData and Google Analytics is beneficial.
* Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.
* Ability to speak, read, and write in Spanish or French at a conversational level is a plus.
* What's in it for you? Competitive hourly pay (starting at $17/hr) Work remotely Nice deals on lift tickets! Fun, outdoor activity focused culture To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.
* Please reference agent id code MJOLDeborah on your resume submission.
* Office

What Does A Remote Services Technician Do At Kforce

Assist and perform quality audits to include reviewing ACM (Automated Call Monitoring

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How To Become A Remote Services Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Remote Services Technician jobs

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Top Skills for A Remote Services Technician

InternetConnectivityCustomerServiceComcastInternetTroubleshootWirelessPrintersCustomerSatisfactionTechnicalSupportAndroidWindowsWindowsXPConnectivityIssuesMacOSXInboundCallsCustomerIssueWirelessConfigurationQualityStandardsNetworkConfigurationsGameConsolesWifiCustomerInteractionsCreditCardProcessing

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Top Remote Services Technician Skills

  1. Internet Connectivity
  2. Customer Service
  3. Comcast Internet
You can check out examples of real life uses of top skills on resumes here:
  • Diagnose and resolve technical hardware and software issues involving internet connectivity.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provided comprehensive support for all Comcast internet modems.
  • Utilized database software and remote access applications to test and configure devices during installations and troubleshooting.
  • Set up of games consoles, ipads and other tablets, printer and/or folder sharing, and wireless printers.

Top Remote Services Technician Employers

Remote Services Technician Videos

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Computer Service Technician

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