The Remote Services Technician is responsible for the remote installation and servicing of the company's products for the customers. They collaborate with third-party vendors or directly with the clients for installation and support. Similarly, they troubleshoot customer's issues, develop solutions, and recommend additional products or services based on the customer's needs. Apart from this, they follow the quality standards set by the company and the client and adhere to safety regulations for the area and all company policies and guidelines.
With an equivalent combination of education, training, and experience, you can get the job of a remote services technician. However, most employers prefer a bachelor's degree with at least a year of related experience. Skills like organization, multitasking, customer service, communication, and problem-solving are also essential for this position. Having related certifications would give you an edge. Remote services technicians make an average salary of $27,434, which is between $18,000 and $43,000.