Remote services technician job description
Updated March 14, 2024
8 min read
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Example remote services technician requirements on a job description
Remote services technician requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in remote services technician job postings.
Sample remote services technician requirements
- Minimum of 2 years of experience in a remote services technician role.
- Knowledge of network hardware and software.
- Proficient in using remote access tools.
- Experience troubleshooting computer hardware and software.
- Strong understanding of networking protocols and technologies.
Sample required remote services technician soft skills
- Excellent customer service skills.
- Ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
Remote services technician job description example 1
Molina Healthcare remote services technician job description
Preference is for a AZ licensed RN or LMSW to fill this position. Applicants should reside in Arizona.
Works with physicians and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. Assesses members for care needs, and develops treatment plan with practitioners, providers, members and support system. Ensures quality member care is provided. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Assesses and responds to patient/family needs by coordinating efforts of other team members. Identifies and resolves barriers that hinder effective patient care. May coordinate for medical service/appointments once discharge is complete and make the necessary community resource referrals.
KNOWLEDGE/SKILLS/ABILITIES
+ Operational Efficiency: Assists in implementing health management activities in accordance with regulatory, contract standards and accreditation compliance.
+ Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day to day operations and adherence to health management level 1 program to maintain and/or improve the quality and efficiency of the health management level 1 program operations/services.
+ Training: Assists in the coordination of orienting and training staff, new and existing, to ensure maximum efficiency and productivity, program implementation, and service excellence.
+ Oversight: Assists with staff Performance Appraisals, ongoing monitoring of performance, and application of protocols and guidelines. Collaborates with and keeps the Manager, Corporate Health Management, apprised of operational issues, staffing, resources, system and program needs.
+ Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
3-5 years
Required License, Certification, Association
Active, unrestricted, Healthcare Related license in California if applicable. Willing to obtain licensure in other states
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
5-7 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Works with physicians and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. Assesses members for care needs, and develops treatment plan with practitioners, providers, members and support system. Ensures quality member care is provided. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Assesses and responds to patient/family needs by coordinating efforts of other team members. Identifies and resolves barriers that hinder effective patient care. May coordinate for medical service/appointments once discharge is complete and make the necessary community resource referrals.
KNOWLEDGE/SKILLS/ABILITIES
+ Operational Efficiency: Assists in implementing health management activities in accordance with regulatory, contract standards and accreditation compliance.
+ Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day to day operations and adherence to health management level 1 program to maintain and/or improve the quality and efficiency of the health management level 1 program operations/services.
+ Training: Assists in the coordination of orienting and training staff, new and existing, to ensure maximum efficiency and productivity, program implementation, and service excellence.
+ Oversight: Assists with staff Performance Appraisals, ongoing monitoring of performance, and application of protocols and guidelines. Collaborates with and keeps the Manager, Corporate Health Management, apprised of operational issues, staffing, resources, system and program needs.
+ Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
3-5 years
Required License, Certification, Association
Active, unrestricted, Healthcare Related license in California if applicable. Willing to obtain licensure in other states
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
5-7 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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Remote services technician job description example 2
Wellstar Health System remote services technician job description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities
Performs Pre-Registration of assigned scheduled registrations. This includes gathering all demographic, insurance,
accident information and diagnosis codes. Keeps abreast of third-party regulations. Schedules patients in the proper
department for the required procedure. Critical to this position is understanding the revenue cycle and the importance
of evaluation and securing all appropriate financial resources for patients to maximize reimbursement to the health
system.
The Pre-Registration Specialist II is responsible for resolving patient financial issues, including negotiating appropriate
arrangements for patient liabilities, recommending approval for charity or other program assistance, etc. Resolves
billing issues up front to promote better reimbursement, reduce outstanding revenue and time spent on back end
billing functions. Accounts are analyzed for medical necessity specific to payer requirements which can include follow
up with physician office for further documentation. Provides conflict resolution between facility and physicians with
regards to orders or requests for services. Other duties as assigned. Employees providing direct patient care must
demonstrate competencies specific to the population served.
P.A.S. Certification is Required To Apply
Minimum Certification: Certified Revenue Cycle Representative* (CRCR)
*CPAR or CHAA are acceptable minimum certification and CRCR must be obtained within 120 days of hire.
Remote
Shift: M-F 330pm - 730pm
Qualifications
Required Minimum Education: High School Diploma (HSD)
Preferred: Associate degree
Required Minimum Experience : Two years' experience in healthcare Revenue Cycle.
Preferred Minimum Experience: 2 years of related leadership experience in a healthcare or institutional work setting.
Proficient in current electronic medical record system; EPIC experience is preferred.
Required Minimum Certification: Certified Revenue Cycle Representative* (CRCR)
*CPAR or CHAA are acceptable minimum certification and CRCR must be obtained within 120 days of hire.
Required Minimum Skills: Computer/data entry experience. Ability to communicate with various members of the
healthcare team.
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are
essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and
intermediate Microsoft Office Suite are preferred. Epic experience preferred.
Other: Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on
final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will
subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within
the health system.
PAS employees who successfully complete the PAS onboarding exam will have the option to progress through
enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.
Responsibilities
Performs Pre-Registration of assigned scheduled registrations. This includes gathering all demographic, insurance,
accident information and diagnosis codes. Keeps abreast of third-party regulations. Schedules patients in the proper
department for the required procedure. Critical to this position is understanding the revenue cycle and the importance
of evaluation and securing all appropriate financial resources for patients to maximize reimbursement to the health
system.
The Pre-Registration Specialist II is responsible for resolving patient financial issues, including negotiating appropriate
arrangements for patient liabilities, recommending approval for charity or other program assistance, etc. Resolves
billing issues up front to promote better reimbursement, reduce outstanding revenue and time spent on back end
billing functions. Accounts are analyzed for medical necessity specific to payer requirements which can include follow
up with physician office for further documentation. Provides conflict resolution between facility and physicians with
regards to orders or requests for services. Other duties as assigned. Employees providing direct patient care must
demonstrate competencies specific to the population served.
P.A.S. Certification is Required To Apply
Minimum Certification: Certified Revenue Cycle Representative* (CRCR)
*CPAR or CHAA are acceptable minimum certification and CRCR must be obtained within 120 days of hire.
Remote
Shift: M-F 330pm - 730pm
Qualifications
Required Minimum Education: High School Diploma (HSD)
Preferred: Associate degree
Required Minimum Experience : Two years' experience in healthcare Revenue Cycle.
Preferred Minimum Experience: 2 years of related leadership experience in a healthcare or institutional work setting.
Proficient in current electronic medical record system; EPIC experience is preferred.
Required Minimum Certification: Certified Revenue Cycle Representative* (CRCR)
*CPAR or CHAA are acceptable minimum certification and CRCR must be obtained within 120 days of hire.
Required Minimum Skills: Computer/data entry experience. Ability to communicate with various members of the
healthcare team.
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are
essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and
intermediate Microsoft Office Suite are preferred. Epic experience preferred.
Other: Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on
final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will
subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within
the health system.
PAS employees who successfully complete the PAS onboarding exam will have the option to progress through
enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.
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Remote services technician job description example 3
AmeriHealth Caritas remote services technician job description
Primary Job Function: Pharmacy
ID**: 24374
Your career starts now. We're looking for the next generation of health care leaders.
At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we'd like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .
**Responsiblities:**
+ Support day-to-day pharmacy plan maintenance which includes but are not limited to: Aid other clinical associates with questions about real-time pharmacy claims and directly enter prior authorizations under the direction of the Pharmacist, by having direct access to the claims processing system
+ Support standard and ad-hoc reporting requests to tightly manage the utilization and cost of the plan, including any urgent requests that could be received internally from management or externally from the State
+ Assist with Member and Provider communications regarding formulary changes, performing NCQA audits, and coordinating authorizations with the Appeals Team
+ Review, support and troubleshoot pharmacy benefit to ensure accurate pharmacy coverage and continuity of care
+ Analyze data for trends and determine if there areas of interest that require greater focus
+ Create and support an environment which fosters teamwork, cooperation, respect and diversity
+ Establish and maintain positive communication and professional demeanor with internal and external business partners at all times
+ Perform other related duties as assigned
+ Attend required training on an annual basis
+ Adhere to AMFC policies and procedures
**Education/Experience:**
+ High School Diploma or equivalent **required**
+ Active/current Pharmacy Techniciancertification **required**
+ Active/current National Pharmacy Technician Certification (ExCPT, NCCT, PTCB) **required**
+ Current/recent Pharmacy Benefit Manager (PBM), managed care, hospital pharmacy, long-term care (LTC) pharmacy, Home Infusion pharmacy, and/or retail pharmacy experience preferred
+ Proficient PC skills in a Windows-based environment including Excel
+ Knowledge in pharmacy practices, procedures and precedents; ability to read and understand pharmaceutical information
+ Working knowledge of drug dosage forms, drug strength, generic & trade name equivalent
+ Demonstrates knowledge of Federal & State laws/regulations regarding provisions of pharmaceutical services
+ Ability to multi-task and prioritize work
+ Ability to comprehend and follow established office routines, policies and procedures
+ Strong customer service and interpersonal skills
+ Ability to adjust based on business/department needs
+ Demonstrated courteous and professional behavior
+ Effective communication (listening, verbal and written) skills
EOE Minorities/Females/Protected Veterans/Disabled
ID**: 24374
Your career starts now. We're looking for the next generation of health care leaders.
At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we'd like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .
**Responsiblities:**
+ Support day-to-day pharmacy plan maintenance which includes but are not limited to: Aid other clinical associates with questions about real-time pharmacy claims and directly enter prior authorizations under the direction of the Pharmacist, by having direct access to the claims processing system
+ Support standard and ad-hoc reporting requests to tightly manage the utilization and cost of the plan, including any urgent requests that could be received internally from management or externally from the State
+ Assist with Member and Provider communications regarding formulary changes, performing NCQA audits, and coordinating authorizations with the Appeals Team
+ Review, support and troubleshoot pharmacy benefit to ensure accurate pharmacy coverage and continuity of care
+ Analyze data for trends and determine if there areas of interest that require greater focus
+ Create and support an environment which fosters teamwork, cooperation, respect and diversity
+ Establish and maintain positive communication and professional demeanor with internal and external business partners at all times
+ Perform other related duties as assigned
+ Attend required training on an annual basis
+ Adhere to AMFC policies and procedures
**Education/Experience:**
+ High School Diploma or equivalent **required**
+ Active/current Pharmacy Techniciancertification **required**
+ Active/current National Pharmacy Technician Certification (ExCPT, NCCT, PTCB) **required**
+ Current/recent Pharmacy Benefit Manager (PBM), managed care, hospital pharmacy, long-term care (LTC) pharmacy, Home Infusion pharmacy, and/or retail pharmacy experience preferred
+ Proficient PC skills in a Windows-based environment including Excel
+ Knowledge in pharmacy practices, procedures and precedents; ability to read and understand pharmaceutical information
+ Working knowledge of drug dosage forms, drug strength, generic & trade name equivalent
+ Demonstrates knowledge of Federal & State laws/regulations regarding provisions of pharmaceutical services
+ Ability to multi-task and prioritize work
+ Ability to comprehend and follow established office routines, policies and procedures
+ Strong customer service and interpersonal skills
+ Ability to adjust based on business/department needs
+ Demonstrated courteous and professional behavior
+ Effective communication (listening, verbal and written) skills
EOE Minorities/Females/Protected Veterans/Disabled
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Updated March 14, 2024
Updated March 14, 2024