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Remote services technician skills for your resume and career
15 remote services technician skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Deliver inbound customer service support for basic troubleshooting and resolution of service related problems for high-speed internet and wireless gateways.
- Home based bilingual customer service representative, for an online tutoring company.
2. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Work with the end-user to install and troubleshoot wireless devices such as Macs, PCs, printers, etc.
- Provided remote assistance using remote software and phone therapy to troubleshoot, in a high call volume atmosphere.
3. Inbound Calls
- Receive inbound calls from clients for assistance with wireless gateway devices and internet technical support.
- Answered inbound calls to assist customers with issues relating to their Wireless Gateway.
4. Customer Issues
- Utilized multiple ticketing systems prioritizing and tracking customer issues.
- Communicate with other departments to resolve customer issues.e.
5. Internet Connectivity
- Performed modem & router troubleshooting and internet connectivity issues
- Assisted customers with technical issues involving internet connectivity, VoIP, and other computer related issues using advanced tools and software.
6. Quality Standards
Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.
- Learned and performed new technical concepts quickly, while adhering to quality standards set by the organization.
- Close the incident within recommended service times while adhering to quality standards set by company.
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- Helped customers with setting up wireless configuration for Windows, IOS, Osx, and Android.
- Perform wireless configuration for all operating systems including Windows, iOS, OSx, and Android.
8. Connectivity Issues
- Supported customers having data connectivity issues and informed about progress of issue resolution.
- Worked with customers having data/connectivity issues.
9. Customer Calls
- Handled customer calls about issues with internet service and provided solutions to their problems.
- Take customer calls for Wireless router based issues.
10. Network Configuration
- Performed remote network set up and including wireless configurations, Windows network configuration and router configurations.
- Helped setup network configuration for game systems, as well as other mobile devices.
11. Wifi
- Answered calls from customers, verified their personal information, and provided troubleshooting for their home WiFi networks.
- Provided telephone and remote access support to cable customers for home networking and WiFi Provided telephone support for home security systems
12. Wireless Configuration
- Demonstrated mastery of setup and maintenance of wireless configurations for all mainstream operating systems, and routers.
- Support customer in wireless configuration for different OS devices including Windows, Mac, IOS and Android.
13. Customer Interaction
Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.
- Maintained high performance ratings throughout a constantly changing workplace, adjusting methods of customer interaction, troubleshooting guidelines and documentation processes.
- Document customer interactions, including: reason for call, troubleshooting steps taken, and resolution.
14. Technical Issues
- Investigated, documented, and resolved abuse and fraud-related security and technical issues.
- Explained complex technical issues to customers in easy-to-understand terms.
15. Wireless Printers
- Configure routers and other peripheral setups such as wireless printers.
- Set up of games consoles, ipads and other tablets, printer and/or folder sharing, and wireless printers.
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List of remote services technician skills to add to your resume
The most important skills for a remote services technician resume and required skills for a remote services technician to have include:
- Customer Service
- Troubleshoot
- Inbound Calls
- Customer Issues
- Internet Connectivity
- Quality Standards
- OSX
- Connectivity Issues
- Customer Calls
- Network Configuration
- Wifi
- Wireless Configuration
- Customer Interaction
- Technical Issues
- Wireless Printers
- DNS
- Windows XP
- LAN
- Technical Problems
- Technical Direction
- Network Troubleshooting
- Support Calls
- Customer Surveys
- Customer Complaints
- Flow Charts
- TCP/IP
- Outbound Calls
- Customer Agreements
- Remote Technical Support
- Credit Card Processing
- Network Issues
- Nexus
- Pc
- Mac
- Wi-Fi
- Remote Troubleshooting
- Software Issues
- Phone Support
- Email Clients
- VPN
- Customer Support
- Remote Connection
- VoIP
- Comcast
- Service Offerings
Updated January 8, 2025
