Remote support specialist jobs in Alaska

Co-Curricular/Returning Coach School Year Salary 2025-26 Status Range # of Days Hrs/Days or FTE School Please use this JobID if you are a returning coach or advisor OR if you are a certified/support staff member in the building where the activity is occurring.

Athletics/Activities/Returning Coach District: Kenai Peninsula Borough School District Additional Information: Show/Hide Please use this JobID if you are a returning coach or advisor OR if you are a certified/support staff member in the building where the activity is occurring.

Athletics/Activities/Returning Coach District: Kenai Peninsula Borough School District Additional Information: Show/Hide Please use this JobID if you are a returning coach or advisor OR if you are a certified/support staff member in the building where the activity is occurring.

Apply Airway Transportation Systems Specialist Department of Transportation Federal Aviation Administration ATO, Technical Operations,Western Service District, Anchorage District, Glacier SSC, WWQ36-JNU Apply Print Share * * * * Save * This job is open to * Duties * Requirements * How you will be evaluated * Required documents * How to apply Summary This position is an Airway Transportation Systems Specialists (ATSS). All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronics systems required for the world's largest air traffic control and navigation system. ATSS personnel install, evaluate, maintain, modify and certify facilities, services and equipment that support the National Airspace System (NAS). Summary This position is an Airway Transportation Systems Specialists (ATSS). All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronics systems required for the world's largest air traffic control and navigation system. ATSS personnel install, evaluate, maintain, modify and certify facilities, services and equipment that support the National Airspace System (NAS). Overview Help Accepting applications Open & closing dates 12/04/2025 to 01/05/2026 Salary $84,275 to - $130,634 per year Salary range includes 32.36% locality pay. In addition, 1.49% Cost-of-Living Allowance (COLA) is authorized. Locality & COLA are subject to change. Pay scale & grade FV H Location Juneau, AK 1 vacancy Telework eligible No Travel Required 75% or less - The job may require up to 75% travel. Relocation expenses reimbursed Yes- - Fixed Rate PCS - Permanent Change of Station (Current Federal Employee) - In accordance with applicable FAA Travel regulations, a fixed relocation payment of $27,000 will be paid. Relocation expenses paid are subject to applicable taxes. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) * 2101 Transportation Specialist Supervisory status No Security clearance Other Drug test Yes Bargaining unit status Yes - This is a bargaining unit position, represented by the Professional Aviation Safety Specialists (***************************** Announcement number AAL-ATO-26-AKDCB-96557 Control number 851514600 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency Current permanent FAA employees, Nation Wide Duties Help At this level, the ATSS performs highly specialized technical work associated with the NAS. The work performed at this level requires extensive knowledge of the technology, systems interrelationships, and management of the NAS. Requires planning and conducting operational and diagnostic tests, confirming the reliability and validity of diagnostics on system hardware, software, or applications in support of the NAS. ATSS has full maintenance and operational responsibility for multiple disciplines, systems and services: Environmental: Lighted Navigational Aids Systems, Industrial Engine Generators, Industrial Heating, Ventilation, and Air-Conditioning Systems, Industrial Power Sources/Power-Conditioning Systems, Central Control Monitoring System, and Industrial Electronic Controls Systems Radar: Airport Surveillance Radar, Air Route Surveillance Radar, Air Traffic Control Beacon Indicator, Mode Select Beacon, Airport Surface Detection Equipment, Terminal Doppler Weather Radar, Weather Service Processor, Weather Display System, and Identified Friend or Foe Weather: Automatic Terminal Information System, Automated Weather Observing System, Integrated Terminal Weather System, Low Level Wind Shear Alert System, Runway Visual Range, Stand Alone Weather Sensors and Wind Measuring Equipment Navigational Aids: Instrument Landing Systems, Very High Frequency Omni Directional Ranges, Doppler Very High Frequency Omni Directional Ranges, Tactical Aircraft Control and Navigation, and Distance Measuring Equipment Communications: Motorola, ITT or General Dynamics radios, Radio Communications Link Repeaters, Low Density Radio Communications Link Repeaters, various voice switches, Tower Data Link Services, voice recorder systems, and UHF/ VHF/SATCOM Automation: En Route Automation Modernization, Standard Terminal Automation Replacement System, Oceanic Display and Planning System, Flight Data Input/Output, various display systems and maintenance of industrial computer systems in the corporate environment, industrial system diagnostics in the corporate environment, and industrial Local Area Network Wide Area Network systems in the corporate environment Receives general work assignments from a supervisor. Uses own judgment, experience, and knowledge to solve problems and complete assignments. Applies broad experience and advanced technical knowledge of assigned discipline and/or specialty. Utilizes and interprets FAA orders, technical manuals, manufacturer's instructions, procedures and other publications as required to complete multiple and complex work assignments. Applies judgment and discretion to select the most appropriate method to complete the work assignment with a high degree of independence, keeping supervisor advised of significant problem areas, which may impact ATC operations. Supervisor furnishes general instructions on the scope of work, time limitations, and priorities. Possesses comprehensive knowledge of the NAS as an integrated system of the relationship of the parts to the whole and of the capabilities within the NAS to deal with unusual problems or unanticipated air traffic safety issues. Understands how assigned systems, components, and disciplines are integrated with other systems, components, and disciplines. Initiates action to install, repair, or restore systems and services, takes into account the availability of back-up systems, possible reconfigurations to minimize service interruptions, and the relative criticality of particular functions to the safe and efficient operation of the NAS. Collaborates with system users, planners, engineers, and contractor personnel in the installation and testing of new or modified systems and in identifying needed improvements or enhancements. Develops and recommends methods of enhancing efficiency of systems through modification and application of existing or emerging technology. Requirements Help Conditions of employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents). * Designated or Random Drug Testing required. * Supervisor's Endorsement is required. Not required if ingrade/downgrade. * Successful completion of a moderate risk (POS SEN 5) security upgrade/refresh may be required. * Please read "How to Apply" and "Required Documents" section carefully. Qualifications Specialized Experience: Applicants must provide a resume which demonstrates and/or show that you possess the specialized work experience in your work history. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. The specialized experience should demonstrate an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation and electronics systems. There is no timeframe requirement at the Level II/FV-G to compete. Candidates must show experience at the level of difficulty and responsibility that is appropriate to the position. Generally, experience at the next lower level (Pay Band G/Level II or equivalent), meets the minimum qualifications for this position as long as the experience supports the DEMONSTRATED ABILITIES identified below. In addition to your resume, in the space provided under each Demonstrated Ability, you MUST provide a NARRATIVE justification on how you meet this ability. The justification should be clear and concise, providing a description of your education, training, and experience that would describe the degree to which you possess each Demonstrated Ability listed below. Eligible candidates may be ranked based on the Demonstrated Abilities. NOTE: Answer all questions to the best of your ability. DON'T ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation of your experience at a later stage in the selection process. Responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or attempt to conceal information can result in disqualification. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Supervisor's Endorsement: In compliance with the AF/PASS Agreement, Appendix V, a supervisor's endorsement form or memorandum is required for a competitive promotion. Applicants applying for a promotion must include a supervisors endorsement or memorandum which must include the vacancy announcement number and supervisor's or acting supervisor's signature. A supervisor's endorsement is not required for reassignments (same as ingrades) or downgrades Qualifications must be met prior to or by the closing date of the announcement. Preview job questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ************************************************************** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. Narratives for Demonstrated Abilities are Mandatory. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration. Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Supervisor Endorsement: If your selection for this position would be considered a promotion then a supervisory statement endorsing your candidacy is required by the closing date of this announcement. The endorsement must include the vacancy announcement number. You may upload your document with your application. Documents sent via email WILL NOT receive consideration. Appointment type: Permanent Full Time Security: POS Sen 5 (Mod Risk). Substance Testing: Not Required. Financial Disclosure: No Interviews: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. Links to Important Information: Locality Pay, COLA Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help A resume is required and must be submitted online when you apply. A copy of your most recent SF-50, Notification of Personnel Action is required. Please read the paragraph below which explains what your SF-50 must contain. For Competitive Promotions: A Supervisor's Endorsement Form or Memorandum is required and must include the job announcement number and supervisor's signature. Reassignment Ingrade/Downgrades: A Supervisor's Endorsement is not required for reassignments (ingrades) or voluntary downgrades. We encourage applicants to use the upload feature in USAJOBS for submitting supporting documents such as your SF-50, and/or a supervisor's endorsement. If you are unable to use the upload feature, you may fax or mail your supporting documents to our office. Please refer to our Agency Contact Info for the fax number and mailing address. If you use the U.S. mail system or fax please include a coversheet with your name, announcement number, and contact phone numbers so that we can match your documents with your online application. All supporting documents must be received in our office on or before the closing date to receive consideration. In Addition: If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) * Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. * Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications. Amendment Date: 12/15/2025 Amendment Note: This announcement has been extended. Agency contact information Daphne Becker Phone **************** Fax **************** Email *********************** Address Federal Aviation Administration AAL Regional HR Services Division 222 West 7th Ave #14 AHF-N100 Anchorage, AK 99513 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help A resume is required and must be submitted online when you apply. A copy of your most recent SF-50, Notification of Personnel Action is required. Please read the paragraph below which explains what your SF-50 must contain. For Competitive Promotions: A Supervisor's Endorsement Form or Memorandum is required and must include the job announcement number and supervisor's signature. Reassignment Ingrade/Downgrades: A Supervisor's Endorsement is not required for reassignments (ingrades) or voluntary downgrades. We encourage applicants to use the upload feature in USAJOBS for submitting supporting documents such as your SF-50, and/or a supervisor's endorsement. If you are unable to use the upload feature, you may fax or mail your supporting documents to our office. Please refer to our Agency Contact Info for the fax number and mailing address. If you use the U.S. mail system or fax please include a coversheet with your name, announcement number, and contact phone numbers so that we can match your documents with your online application. All supporting documents must be received in our office on or before the closing date to receive consideration. In Addition: If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Be the first line of defense for our clients' technology needs. At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We're looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time. What You'll Do Resolve Support Requests - Respond to 100% of client requests. Maintain SLA Commitments - Work critical tickets immediately, prevent SLA breaches, and escalate when needed. White Glove Service - Provide a seamless, courteous, and thorough client experience, even for routine requests. Service Board Management - Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized. Collaboration - Work closely with peers to ensure client needs are fully addressed. Requirements What We're Looking For Must-Have Skills & Experience 2+ years in IT support, help desk, or service desk roles. Proficiency in Microsoft 365, Windows desktop OS, and basic networking. Experience with ticketing systems (ConnectWise preferred). Clear, professional communication with clients and team members. Strong documentation skills and attention to detail. Nice-to-Haves Experience in an MSP or multi-client environment. Familiarity with remote monitoring and management (RMM) tools. CompTIA or Microsoft certifications. Benefits Hybrid role - office provided, but we want you working with our clients 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

Job Title: Senior Help Desk Technician Security Clearance: Secret (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations. Responsibilities will include, but not be limited to: Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments. Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. Administer and maintain Active Directory accounts, permissions, and group policies. Support and troubleshoot network connectivity and configuration issues. Escalate complex issues to Tier III support or system engineers as needed. Ensure all service requests are completed within established SLAs and documented properly. Provide courteous, professional customer service in all end-user interactions. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). 5-7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments. Demonstrated experience supporting: Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks. Active Directory administration and user support. OS delivery methods such as Altiris Deployment Solution (DS) and SCCM. Help Desk ticket tracking systems (Altiris Help Desk, Remedy). Networking fundamentals and troubleshooting. Preferred Qualifications: Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery. Education: A minimum of a High School diploma or equivalent is required.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: NACLC (T3) Job Family: SCA Job Qualifications: Skills: Computer Servers, Computer Systems, Networks, Telecommunications Certifications: Security+, CE - comp tia - comp tia Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. GDIT is looking for Personal Computer Support Technician Senior at Elmendorf Air Force Base in Alaska. Principle Duties and Responsibilities: Operations and maintenance of communications/computer systems and networks. Installs communications/computer systems in accordance with the respective installation spec. Troubleshooting and support of communications systems/networks. Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred. End-user support and training on communications systems/networks. Administer network/cyber security policies and procedures. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required. Focused on identifying customer needs and maintaining customer satisfaction. Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected. Qualifications: Must have a current DoD 8140 IAT Level II certification (CompTia Security+CE) Must have an active Secret Level security clearance Must have HS diploma or GED with 3+ years of experience. Must be onsite to Elmendorf Air Force Base in Alaska WHAT GDIT CAN OFFER YOU: Full-flex work week 401K with company match Internal mobility team dedicated to helping you own your career Collaborative teams of highly motivated critical thinkers and innovators Ability to make a real impact on the world around you The likely hourly rate for this position is between $30.85 - $41.73. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA AK Elmendorf AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Calista Brice LLCRegular Pay Range: $28.00 - $32.00 Why choose us? Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Calista Brice do? Calista Brice is a dynamic family of 20+ companies tackling the toughest challenges in construction, engineering, and environmental services. Founded in 2012 and backed by over 60 years of industry experience, we've grown into a powerhouse group that combines the resources of a large organization with the agility and personal touch of smaller firms. Our team provides centralized services for our companies, such as IT, HR, and business operational support. We deliver these vital services so our subsidiaries can focus on their specialized work. As part of our team, you'll develop versatile business skills while building relationships across diverse industries and making a meaningful impact on our entire organization. Your expertise will directly support our mission of strengthening our subsidiaries while creating opportunities that benefit Alaska Native communities. What can you expect? As the Desktop Support Representative I, you will work on site in Anchorage, AK, and will provide first-level technical assistance to Calista Brice end users by installing, maintaining, troubleshooting, and repairing desktop systems, software, peripherals, and related technology. Working under the direction of the Desktop / Endpoint Manager, this position supports daily IT operations through timely response to service requests, accurate documentation, and effective customer service. You will ensure that all technology issues are addressed in accordance with established procedures, service levels, and security requirements. This role contributes to the organization's operational efficiency by assisting with user setups, equipment deployment, system updates, and continuous improvement of IT processes. Travel to various company locations may be required to deliver on-site support. How will you do it? Provide technical troubleshooting, repair, upgrades, and maintenance of desktop systems through phone, remote access, and on-site support. Document service activities and maintain accurate logs of repairs, fixes, and system changes. Monitor and track assigned service requests to ensure completion within required timelines. Recommend system or application adjustments to improve reliability and prevent recurring issues. Communicate with customers about service status, recurring issues, and recommended solutions. Provide basic technical training and guidance to end users. Participate in ongoing training to maintain current knowledge of desktop technologies and support processes. Configure and deploy hardware, software, and related equipment for new users. Travel to client sites as needed to provide on-site support. Create and update IT documentation, procedures, and reference materials. Work in a constant state of alertness and in a safe manner. Perform other duties as directed. Supervisory Functions: This position does not have supervisory responsibilities. Knowledge, Skills & Abilities Knowledge of Desktop Services and Support environments, best practices, and security requirements. Knowledge of Microsoft Office applications and other standard business applications. Familiar with Remote Access products (Microsoft Remote Desktop, Citrix, ShareFile, GoToMeeting). Knowledge of LANs, WANs, TCP/IP and networking configuration and components. Knowledge of basic computer programming, commonly used concepts, practices, and procedures of computer science. Excellent skills related to the diagnosis and resolution of IT-related issues. Ability to install, configure, maintain, and upgrade desktop hardware and software applications. Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy. Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group. Ability to provide a high level of customer service, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally. Ability to assist Users in choice of appropriate hardware and software - desktops, laptops, tablets, smartphones, scanners, printers. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to learn and understand corporate policies and procedures and how they relate to Calista Brice's goals. Highly self-motivated; able to work on own initiative. Ability to work effectively in a stressful environment. Ability to operate a motor vehicle in a safe and efficient manner. Who is Calista Brice LLC looking for? Minimum Qualifications: Associate's degree or vocational certificate in applicable technical discipline required; equivalent experience may be considered in lieu of degree when accompanied by current IT certifications (i.e. A+, Network+). Minimum of one (1) year of experience in technical support of a computer network and desktop environment. Ability to travel intracity in Alaska for work related purposes 20% - 25% of the time, as needed. Valid state driver's license and qualified to operate a vehicle under the conditions of the Company's Driving Policy. Ability to pass drug, driving, and background screenings. Preferred Qualifications: Relevant professional certifications preferred. Working Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and scanners. Work may be performed at multiple locations, including client sites. Calista Brice has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. At times, work is performed outside of the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes, and occasional overtime for immediate field support or bid processing may be necessary. More reasons you will love working with Calista Brice LLC: Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals. Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies. Tuition reimbursement. Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums. FSA health care and/or dependent care/HSA with HDHP. Dental and Vision Insurance. Employee Assistance Program for you and your family. Company paid Life Insurance, AD&D, LTD. Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance. Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.) 0-2 years 15 days 3-5 years 23 days 6-9 years 27 days 10-14 years 30 days 15-19 years 33 days 20 or more years 37.5 days 10 Regular Holidays, 1 Bonus - Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year. 401(K) match at $0.50 on the dollar up to 6% of your contribution. *Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at **************************** How do you apply? Please visit our careers page at ******************** and select Calista Brice LLC. under the company tab. You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Calista Brice LLC? Simply reach out to **************************** As an Equal Opportunity/Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours. Join us and let's get started! For the full including physical and environmental demands please reach out to **************************** PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Hi, Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. Must have good verbal and written skills, as well as ability to interact positively with clients. Excellent soft skills are a must. Additional Information For more information, Please contact Shubham ************

Information Technology/Temporary Tech Support Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour Job Summary The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: A high school diploma or equivalent. Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. Must be prepared to work outside normal working hours as required. Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: A rudimentary understanding of computer connectivity. Ability to follow directions consistently and thoroughly. Ability to establish and maintain productive working relationships with others. Essential Job Functions Changes printer configurations. Turns computers on and verifies they are connected to the network. Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

Information Technology/Temporary Tech Support Additional Information: Show/Hide Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: * A high school diploma or equivalent. * Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. * Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. * Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. * Must be prepared to work outside normal working hours as required. * Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: * A rudimentary understanding of computer connectivity. * Ability to follow directions consistently and thoroughly. * Ability to establish and maintain productive working relationships with others. Essential Job Functions * Changes printer configurations. * Turns computers on and verifies they are connected to the network. * Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. * Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

Job DescriptionSalary: $25 About the Job Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someones computer starts acting up? Were looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers. When the phone rings, youll be the one who answers ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, youll hand it off to the next level of support while ensuring the customer experience stays seamless. We want someone who WANTS to come in each day and earn new certifications someone genuinely excited about learning, growing, and building their IT career. If youre the type who goes home and still tinkers with PCs just for fun, youll fit right in here. We value curiosity, initiative, and a drive to keep improving. Were all about growth so if youre hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start. What Youll Do Be the first point of contact for customers needing technical assistance Troubleshoot basic hardware, software, and network issues Escalate more complex problems to higher-level support when needed Accurately document your work and track support tickets Follow up to make sure customer issues are fully resolved Participate in ongoing training and certification opportunities What Were Looking For About 1 year of help desk or technical support experience (Equivalent college coursework in IT counts too tell us about it!) A genuine passion for technology and helping people Strong communication skills and a positive, customer-focused attitude Basic understanding of Windows, mac OS, and networking fundamentals A willingness to learn, take training, and grow with our team Why Youll Love It Here Plenty of opportunities to learn, grow, and earn certifications A supportive, collaborative team thats got your back Hands-on experience with a wide range of technologies A chance to build your IT career from the ground up

Department: OptimERA Tech Terms: Full-Time Purpose of Position: IT Support Technician will work under the direction of the Technology Branch of OptimERA Inc., under direct supervision of the CTO or other supervisors as directed. IT Support Technicians will facilitate day to day operations by servicing all IT needs of the company and its customers and clients, supporting maintenance tasks, field service calls, and aid in any task requiring technical assistance. IT Technicians may be tasked with support of contract support of customer sites and service-related support calls for service contracts. The ideal Technician is highly self-motivated, professional, and capable of taking and following direction, asking questions, and prioritizing tasks in a fast-paced environment. Technicians shall be able to interact directly and indirectly with customers and vendors in a professional manner to help remedy service-related issues with a strict level of confidentiality. Position's Customer(s): Service level customers, management, internal employees, vendors, and Accounting Duties of Position: Daily Tasks - 50% Perform routine checks of Operation Sites Assist with service calls and carry-out troubleshooting of customer services, both remotely and in-person Perform general maintenance of customer equipment related to Service Agreements Perform routine site maintenance; Cable organization, UPS checks, inventory, cleaning, and other duties as assigned. Assist with new installation/configuration of networking components for consumer level fixed-wireless and dedicated service connections at customer locations New Site Installation and Development - 10% Assist with site visits to new locations Assist with development of network hardware material take-offs specific to new site construction Mobilization and inventory of materials received. IT Services Contracting - 30% Customer outreach and engagement Trouble calls Updates and upgrades as needed. Consulting on IT direction and advise on proper procedures. Client record keeping Documentation and Reporting - 10% Organization, documentation and orderly filing of installed Equipment and associated manuals and reference materials Documentation and labeling and recording of cabling and network hardware Firmware and software revision tracking and maintenance Ongoing education to improve operations Job Qualifications: Desired Knowledge, Skills and Abilities: Experience with the industry and technologies related to the development, deployment, and operation of a telecommunications company is beneficial Familiarity with wireless communication technology, both licensed and unlicensed is advantageous. Familiarity with mobility communication technology is advantageous. Experience with troubleshooting networks and associated services Strong organizational, problem-solving skills and multi-tasking abilities Cabling and pinout for various media (Ethernet, Fiber, RF cabling) Routing and Switching with IPV4, VLANs, MPLS, VPLS, BGP etc. Experience editing configurations in .ini, yaml, xml, and other text formats Firewall maintenance and troubleshooting Knowledge of AAA technologies (RADIUS, LDAP, Active Directory) Basic, user level knowledge of Database systems (MySQL, PostgreSQL etc.) Windows systems, networking and file shares including Sharepoint, outlook and programs. Certifications or industry experience: MS Enterprise Admin Expert or equivalent is advantageous Experience with text consoles (Linux, BSD, routers etc.) and GUI management systems is advantageous User level experience adequate to support users with Windows, Android, and Apple devices Minimum qualifications: Bachelor of Science in a technical field (engineering, computing etc.) 2 years Information and Technology experience is required. Experience in similar roles may be substituted for degrees. Reporting Relationships: Position reports to: Chief Technology Officer or Direct supervisor as assigned Number of Direct Reports (if applicable): N/A Physical Requirements: Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to use a computer monitor throughout the course of a normal workday, perform repetitive keyboarding activities and operate general office equipment. Must have the ability to communicate orally, both in person and over the telephone. Ability to lift and carry up to (50) lbs. and work in cramped spaces. Sufficient balance for occasional use of a step ladder. Sufficient hearing, vision, depth perception, and hand-to-eye coordination to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Sufficient strength, dexterity, and coordination to perform job duties. Working Conditions: Position will include mostly Central Office network/clerical environment work but will include field and site work. Limited travel to remote sites throughout Alaska and to lower 48 States is expected in the performance of job duties. Some work may be done remotely, some may require working in an office environment. Travel may be required up to 6 weeks per year. Travel may include commercial aircraft, small aircraft, boat, car, snow mobile, helicopter, hovercraft, tanks, submersible vehicles, and rockets. Ability to work extended hours without notice in order to resolve service impacting issues.. Driving Requirements: Must have valid driver's license. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job. Other duties will be assigned as they pertain to the nature of the position and industry **OptimERA Holding Inc. will not discriminate against applicants , apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. We're Hiring for our Bank Card team! We're looking for a Business Support Specialist to support our Business and Commercial Card program. The ideal team member will bring prior banking experience, experience working with business owners and have an understanding of common business structures and required documentation. If you are detailed oriented, collaborative and motivated to support our business customers, we'd love to hear from you. Responsibilities may include: * Supporting application process, including collecting and reviewing required documentation * Managing and tracking the Business and Commercial card pipeline * Serving as an internal resource for card-related questions and support * Support card-related marketing efforts * Partnering with internal teams to improve workflow, policies and procedures Salary: $31/hour minimum. Job/salary offer would be commensurate with experience. Schedule: Monday-Friday GENERAL PURPOSE SUMMARY Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, identifies and manages risk by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank's management, end users, and vendors. * Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling. * Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits. * Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency. * Assists in developing of functional area's plans, goals, objectives, budgets, and procedures. * Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations. * Creates reports and presentations for all levels of management and may direct the work of others. * Performs other work-related duties as assigned by branch manager. COMPLIANCE EXPECTATIONS * Stay up to date on relevant laws and regulations and complete all compliance training on time. * Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job. * Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information. SUPERVISORY RESPONSIBILITIES May supervise assigned delegates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Bachelor's degree in a business-related field and three years progressively responsible business operations experience; or five years progressively responsible business operations experience; or equivalent combination of education/training and experience. Preferred: Banking or financial industry experience. Project management experience. OTHER SKILLS and ABILITIES: Advanced word processing, database, spreadsheet software experience, and excellent written and verbal communication skills required; ability to think critically, leverage business metrics, effectively manage own and other's time and priorities and resources required; experience using project management software preferred. Ability to handle highly confidential information, frequent deadlines, and time constraints required. LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, customers and the general public. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING SKILLS: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Come join our team at Seldovia Village Tribe (SVT)! is based in Homer with some day trips to Seldovia. We are looking for a BH Peer Support Specialist to provide support services as part of a multi-disciplinary team that cares for patients with mental health and/or substance abuse problems. Peer support professionals deliver behavioral health-oriented support services, within an organization and under supervision, to individuals who have lived experiences similar to their own. Through shared understanding, respect and mutual empowerment, peer support professionals help people become and stay engaged and reduce the likelihood of relapse. Peer support professionals share portions of their own recovery experience in an appropriate and effective manner and walk alongside peers in their recovery journey. Type of Employment: In-person, not a remote position Hours: Full-time, 40 hours per week, Monday through Friday Salary Range: $20 to $25 per hour, depending on experience What You'll Do: Assist patients in initiating and maintaining recovery, helping to enhance the quality of personal and family life. This position may meet with individuals who need flexibility and cannot meet clinical scheduling expectations due to homelessness, active substance abuse, etc. This may require off-site support for patients, including meeting them at local support group meetings. This position supports patients working towards recovery with applications, skill building, advocacy, support and accessing any additional resources or programs they may need. Peer Support Specialists tell their story and how they were able to work with different health care providers, agencies, and resources to obtain a healthy recovery. Through those life experiences, this position offers suggestions, feedback, and guidance on services and on possible obstacles or triggers to avoid when seeking help. Connect patients to resources and services in the community for their identified needs (food bank, housing assistance, medical appointments, groups, assistance in completing forms, liaising with community organizations, and providing community education). Provide non-clinical support for long-term recovery from substance use disorders. At any point in time, this position may refer patients to any of one of the following positons such as medical providers, PHMNP, BHA, LCSW/LPC, or CDC/Health Coach when patients express readiness and ability to engage. Assist the BH team to accomplish administrative care coordination tasks for BH (mental health and SUD patients). Perform other duties as assigned Be able to travel as needed to other communities including to and from Homer / Seldovia by small airplane and sometimes by boat when airplanes are on weather hold. Travel is a day trip, but inclement weather may require an overnight stay. Must be able to successfully pass a pre-employment drug screen and a pre-employment background check including fingerprinting. What You'll Need: High school diploma or equivalent is required Work experience within a behavioral health (mental health and/or substance abuse) organization is preferred. Awareness of the importance of recovery in living with a mental illness or an addiction problem. Must have lived experience in recovery from substance use disorders and/or mental health challenges Demonstrate low-stress behavior in words and actions. Ability to work well with others. Be comfortable with conducting meetings both in person and virtually. Be proficient in Microsoft Office products and Zoom. Comply with, observe and maintain strict confidentiality standards in compliance with HIPAA and 42 CFR Part 2 laws and regulations. What You'll Get: 11 Paid Holidays per year 12 Days of Sick Leave per year 15 days (3 weeks) of Annual Leave per year (starting accrual, more days with more years of service) FEHB (Federal Employees Health Benefits) - Health Insurance, a variety of plans to choose from. We pay 100% of employees monthly health insurance premiums! And we pay 50% of the monthly premiums for your spouse and/or children. Insurance is effective the first day of the pay period after we receive your enrollment form. Dental and Vision insurance available on the first of the month following 90 days of employment. Group life insurance, minimum benefit is $50,000 and up to 2x your annual salary. Maximum of $250K life insurance. Long term disability insurance Employer matching 401K, 5% match, effective January 1 or July 1, following one year of employment. Wellness Incentive Program, up to $300 per calendar year for full-time employees, or $150 for part-time employees, effective after 90 days of employment. Examples of items that can be reimbursed are walking/running shoes, active wear, exercise equipment, gym membership, CSA food boxes and more! About Us: Seldovia Village Tribe (SVT) promotes the wellness of our people and communities through healthcare, social services, economic development, education, and cultural enrichment. SVT is a federally recognized Tribe that serves everyone - both Native and non-Native - in the communities of the South Kenai Peninsula, from Seldovia and beyond, including Homer and Anchor Point. Contact Us: If you have any questions, or would like further information, please contact Tara at ************ or email *************.