Remote support specialist jobs in Amarillo, TX - 24 jobs
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Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Amarillo, TX
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$36k-60k yearly est. 8d ago
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Technical Support Associate I
Valero Energy Corporation 4.9
Remote support specialist job in Amarillo, TX
Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community. As a Technical Support Associate, you will provide first level response, support, and resolution for customers, jobbers and dealers regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Branded Customer Technical Support Center. Resolve various issues and questions related to Valero Allocations Support.
At Valero, we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution. You can help achieve this goal if you can:
* Answers, resolves/redirects and documents all external and internal customer communications.
* Troubleshoots, documents, escalates, and resolves first level mobile app customer support, store systems and equipment issues. Provides first call resolution for these issues whenever possible.
* Troubleshoots, documents, escalates, and resolves first call / first level carrier loading issues for Valero Allocations Support.
* Updates and maintains merchant master records using proprietary computer systems and merchant network profiles using Fiserv systems.
* Maintains database using the call center problem management software.
* Acts as immediate source of feedback to supervisor and/or manager on problem resolution and trends.
* Processes an appropriate written/verbal response to customer communications carrying the issue from inception to resolution.
* Provides assistance to Valero stores in balancing merchant settlement reports on a regular basis.
* Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system.
* Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24/7 support.
This position is hourly nonexempt status, which means you are eligible for overtime pay.
Minimum Requirements:
* Able and willing to work on-site, in-person at the Valero Amarillo location, required.
* High School diploma or GED required.
Preferred Qualifications:
* 1 year customer service or call center experience preferred.
* Experience operating Point of Sale (POS) equipment preferred.
Position level and salary will be commensurate with qualifications and experience.
Applicants who meet the minimum qualifications for the Customer Service Associate position will be invited to complete a 50 minute computer based on-line assessment. Communications regarding the assessment will be delivered via email. Be sure to check your spam and junk mailboxes for these communications as they are system generated.
Note: Valero's pre-employment process includes successful completion of a background check and hair analysis drug screen.
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit Valero.com.
Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.
* LI-LP1
$88k-115k yearly est. 20d ago
Technology - Skyward Specialist
Amarillo Independent School District 3.9
Remote support specialist job in Amarillo, TX
Open Until Filled PRIMARY PURPOSE: To troubleshoot the Student Management System for staff and students, ensuring the appropriate security settings are in place. This role is crucial for maintaining the system's smooth and secure operation. QUALIFICATIONS:
Minimum Education/Certification:
High school Diploma or GED
Special Knowledge/Skills:
Computer skills are mandatory
Student Management System, preferably Skyward
TSDS Reporting requirements
School funding rules and regulations
Knowledge of the PEIMS process
Strong communication, public relations, organizational skills
Strong interpersonal skills to work with school personnel
Excellent organizational skills and initiative with multi-task orientation
Good work ethic
Self-motivated with high productivity.
Professional experience
Work Conditions:
Tools/Equipment Used: Standard office equipment including computer and peripherals
Posture: Regular sitting, standing, kneeling, squatting, bending/stooping, pushing/pulling, and twisting
Motion: Repetitive hand motions; frequent keyboarding and use of mouse; regular overhead reaching
Lifting: Must be able to lift 50 pounds
Environment: May work prolonged or irregular hours; frequent district-wide travel; frequent interruptions; Must maintain professional demeanor under stress; Must have problem solving skills.
Regular attendance is an essential function.
Minimum Experience:
Experience with Skyward Student Management
TSDS Reporting Knowledge
MAJOR RESPONSIBILITIES AND DUTIES:
* Manage in district and out of district student transfers
* Provide support to campuses for a number of reports, including failure, missing grades, attendance, eligibility
* Manage staff security for student management system
* Registration process to ensure student is enrolled in correct campus (No-shows/new enrollments)
* Enrollment Reconciliations
* Oversee Six Week Attendance Audits
* Create templates within student management system for district use
* Provide support to campuses for attendance reports regulations and reporting
* Help Troubleshoot master schedule issues
* Help provide trainings to end users
* Maintain address data table in student management system
* Audit of student information to stay in compliance for state funding
* Troubleshoot system requirements for all campuses including student and staff information
* Perform staff information audits to ensure accurate data
* Enrollment for online summer school
* Follow district safety protocols and emergency procedures.
* Comply with state, district, and school regulations and policies for classroom teachers including the Texas Educator Code of Ethics
* Perform other duties as assigned.
$73k-104k yearly est. 22d ago
Specialist Technician for Installing Showers
Glass Doctor
Remote support specialist job in Amarillo, TX
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. The Specialist Technician for Installing Showers is key member of our team responsible for the quality and efficient installation of residential and commercial flat glass and related glass products such as windows, storefronts, mirrors, display cases, shower doors, etc. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees.Ideally you have prior experience in the flat glass industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. Specific Responsibilities:
Install glass, mirrors, door and window hardware in replacement and new installations
Insure the efficient use of materials and maintain adequate stock of vehicle
Sell flat glass products and services to customers
Conduct accurate field measuring
Collect payment and/or payment information from customers for work performed
Keep company vehicle and equipment properly serviced, clean, and in good working order and condition
Complete invoices, daily route sheets, and weekly reports as required
Execute Service with Advanced Training (SWAT)
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the flat glass industry installing showers is a plus
Ability to measure accurately and use tape measures and levels
Physical ability to lift heavy objects such as shower panels and door
Physical ability to lift heavy objects such as shower panels and doors
Proficiency to navigate tablet-based technology
Excellent communication skills
Professional appearance and personality
Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$59k-99k yearly est. Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Amarillo, TX
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$32k-43k yearly est. 57d ago
Tech Support Specialist- Level I (On-Site)
Theoccunetcompany
Remote support specialist job in Amarillo, TX
The OccuNet Company is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective. We offer industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach improving the health and well-being of those we serve. We pride ourselves on our tight knit culture based on the ‘outward mindset' philosophy, emphasizing empathy, mutual respect, and seeing each other as “whole people.” We have an ambitious vision and are growing quickly. We are seeking team members who are excited about our growth, seeking to thrive in a fast-paced environment, and enthusiastic about developing their skills and career alongside us.
Job Summary: The Level 1 Technical SupportSpecialist provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach to deliver timely and effective support.
What it's Like to Work Here: At OccuNet, you matter like we matter! Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate. Don't miss out on this rare opening with us!
A Day in the Life: You may start the day out by creating access for new hires, preparing for an internal meeting, then pivot to troubleshooting technical issues for an employee, and quickly transition into moving equipment in-between offices to assist another team. You would be one of the go-to resources for the company for all things technical, along various other responsibilities that may crop up along the way. It is vital to be flexible and willing to change courses seamlessly in this role!
Duties & Responsibilities:
Technical Support:
Provide first-level technical support via phone, email, and in-person interactions.
Perform password resets and assist with account access issues.
Diagnose and resolve hardware and software issues, including workstation performance, printer connectivity, software installation errors, and peripheral device problems.
Helpdesk Management:
Log, track, and document all actions taken to resolve issues in the helpdesk system.
Escalate unresolved problems to higher-level support when necessary.
Equipment & Setup:
Assist with moving office equipment and setting up computer workstations.
Software & Network Support:
Support and troubleshoot Microsoft Office 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).
Manage basic network connections in the server room, including patch panel connections and cable organization.
Documentation & Communication:
Maintain accurate records of support activities and resolutions.
Deliver excellent customer service and communicate technical information clearly to non-technical users.
Required Skills and Abilities:
High school diploma or equivalent; IT certifications (e.g. CompTIA A+) preferred.
1+ year in technical support or helpdesk environment.
Strong troubleshooting and problem-solving abilities.
Familiarity with Microsoft Office 365 suite.
Basic understanding of networking concepts.
Excellent verbal and written communication skills.
Ability to prioritize tasks and manage time effectively.
Ability to lift and move office equipment and desks as needed.
Ready to apply? If this job sounds like a fit for you, then click on the ‘apply' button below. Good luck!
Culture and Opportunities
We pride ourselves on our outward mindset - supporting each other and putting the team and the clients we serve first
High-growth environment with clear opportunities for career growth
Welcoming atmosphere and culture
Benefits
401(k) with matching
Dental insurance
Health insurance
Vision insurance
Health savings account
Paid time off
$41k-52k yearly est. Auto-Apply 40d ago
Campus Technology Specialist
River Road ISD (Tx 3.4
Remote support specialist job in Amarillo, TX
Maintains professional, consistent, and quality service through the use of superior customer service skills. Responsible for working all open service requests in work order system for assigned campus Responsible for the repair and maintenance of all technology related equipment on campus
Schedule and conduct weekly computer maintenance tasks.
Monitor use of equipment & supplies within assigned campus; order equipment and supplies as needed from District Technology Staff.
Lead basic computer training classes or tutorials for staff and students
Assist teachers in helping students research and prepare digital multimedia presentations
Serve as tech person during school events, setting up and operating equipment needed for multimedia presentations.
Identify problems and report to supervisors as needed.
Maintain a clean and working lab at all times
Responsible for tracking inventory on all technology related equipment on campus.
Help run the library and do inventory
High school diploma or GED required.
Excellent communication skills required
Excellent problem solving and analytical skills
Basic classroom management skills
$36k-54k yearly est. 22d ago
End User Support - Field Support (17325)
Pantex Plant
Remote support specialist job in Amarillo, TX
Job Title: End User Support - Field Support Career Level From: Intermediate Staff Member Career Level To: Staff Member Job Specialty: End-User-Support What You'll Do As a Field Support Technician, you will provide comprehensive technical assistance and support to end-users, ensuring seamless operation of Information Technology (IT) systems and equipment. This role is critical in delivering excellent customer service and resolving technical issues efficiently, both remotely and on-site.
* Customer Interaction: Provide direct technical support to end-users through various channels, including phone, email, chat, remote connection, and in-person interactions.
* Issue Resolution: Diagnose, troubleshoot, and resolve a wide range of hardware, software, and connectivity issues, aiming for first-contact resolution whenever possible.
* Escalation Management: Promptly escalate unresolved or complex technical issues to appropriate higher-level support teams, ensuring timely resolution.
* Documentation: Accurately document all customer interactions, troubleshooting steps, and resolutions within service management tools.
* Follow-Up & Closure: Proactively follow up with customers to confirm issue resolution and ensure satisfaction, seeing all problems and requests through to completion.
* Knowledge Application & Development: Maintain and apply comprehensive knowledge of company-approved software, hardware, IT policies, and relevant procedures across various departments (e.g., Human Resources, Finance, Cyber Security, Technical Security) that impact the user work environment.
* System Configuration & Installation: Install, configure, and maintain approved software and hardware for end-users.
* User Empowerment: Provide clear and concise coaching to end-users on the effective use of IT tools and equipment.
* Mobile Device Management: Set up, configure, and troubleshoot various mobile devices, including tablets, smartphones, and pagers.
* Audio/Visual Support: Schedule, set up, and provide technical support for conference room equipment, including audio-visual systems, teleconferencing, and Microsoft Teams.
What You Can Expect
* Meaningful work and unique opportunities to support missions vital to national and global security
* Top-notch, dedicated colleagues
* Generous pay and benefits with a stable organization
* Career advancement and professional development programs
* Work-life balance fostered through flexible work options and wellness initiatives
Minimum Job Requirements
* Associate degree in related discipline with a minimum two years of relevant experience
* OR Applicants without an Associate's degree may be considered based on a combination of at least 6 years of completed education and/or relevant experience.
Department of Energy (DOE) Order 426.2A Requirements
* Not applicable
Preferred Job Requirements
* Strong technical aptitude with proven problem-solving skills in diagnosing and resolving IT issues.
* Excellent customer service orientation and interpersonal communication skills, with the ability to explain technical concepts clearly to non-technical users.
* Ability to work independently and as part of a team in a fast-paced environment.
* Proficiency in utilizing service management tools.
* Knowledge of common operating systems, network concepts, and peripheral devices.
* Ability to research and apply technical information from various sources (e.g., internal knowledge base, vendor documentation, online resources).
* Proficiency with ServiceNow for incident management.
* Adept at working in a technically demanding and rapid-pace environment.
#JointheMission: Your Impact Starts Here
At Pantex, you won't just find a job-you'll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth.
When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 CFR 709. Medical requirements may apply.
Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification.
Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, disability or veteran status.
$31k-49k yearly est. 2d ago
IT Technical Support Analyst
Cal Farley's Boys Ranch 3.8
Remote support specialist job in Amarillo, TX
Cal Farley's is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley's Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure.
Job Description
Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications.
Qualifications
Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree.
Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment.
Must be proficient in computer setup and configuration on a Windows Server network.
Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory.
Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology.
Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required.
Must be proficient in general office equipment operation.
Must possess exceptional time management and detail-orientation skills.
Must be at least 21 years of age.
Must possess a valid Texas driver's license.
Must be available for travel as needed.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-43k yearly est. 1d ago
Seasonal, Operations Technical Specialist
H&R Block, Inc. 4.4
Remote support specialist job in Amarillo, TX
Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team...
Education:
* High school diploma or equivalent
Work Experience:
* Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
* Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
* Must have reliable transportation to travel between office locations as required
* Must be able to work independently
* Must be able to lift 55 pounds
* Demonstrated decision-making, analytical, and problem-solving skills
* Demonstrated organization, prioritization, and project coordination skills
* Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
* Effective time management and multi-tasking skills
* Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
$58k-78k yearly est. Auto-Apply 28d ago
Desktop Support Technician
IQ Clarity
Remote support specialist job in Amarillo, TX
We are seeking a Junior Desktop Support Technician to provide on-site IT support at our client's Amarillo office. This role is ideal for a recent graduate or early-career IT professional who wants hands-on experience supporting end users while contributing to office infrastructure projects. The position is primarily based in Amarillo, with occasional travel to support other office locations. This role will split time between day-to-day end user support and project-based work tied to office upgrades, renovations, and employee movement.
Key Responsibilities
End User Support (Approximately 50%)
Provide on-site technical support for employees, including hardware, software, and access-related issues
Troubleshoot and resolve an average of ~20 support tickets per day
Handle common access and provisioning requests using Active Directory and Office 365
Support new hires, office moves, and workstation setup during renovations
Deliver responsive, customer-focused support in a fast-changing office environment
Projects & Office Upgrades (Approximately 50%)
Assist with IT-related office renovation and upgrade projects
Support workstation refreshes, office moves, and infrastructure improvements
Work closely with the Director of Infrastructure and other IT team members on-site and remotely
Help improve documentation and support processes as the office grows
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience)
Strong interest in desktop support and IT infrastructure
Working knowledge of:
Microsoft Office 365
Active Directory (user access, provisioning, basic administration)
Ability to troubleshoot common Windows desktop and end-user issues
Willingness to be on-site in Amarillo and travel occasionally to other offices
What We're Looking For
A motivated junior-level technician eager to learn and grow
Comfortable handling a high volume of support requests
Strong communication and customer service skills
Ability to adapt to a dynamic office environment with frequent changes
Location & Travel
On-site role based in Amarillo, TX
Occasional travel to support other office locations
$34k-45k yearly est. 13d ago
Service Support Specialist
Service Corporation International 4.4
Remote support specialist job in Amarillo, TX
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
Service SupportSpecialist
JOB RESPONSIBILITIES
Meets regularly with Funeral Director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for Funeral Directors
Designs and prints memorials; creates, scans, and corrects arrangement documents
Orders merchandise, flowers, urns
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral/visitation areas and take down
Assists during funeral services and events
Assists with dressing, casketing and preparing the deceased for viewing
Transport human remains to the Crematory facility
Delivers ashes from Crematory to Funeral Home
Assists with removals
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all Company and Regulatory requirements
Performs other administrative duties for the location when time permits
MINIMUM Requirements
Education
High School diploma or equivalent
Certification/License
Good driving record and valid driver's license
Experience
2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Funeral industry experience preferred but not required
Knowledge, Skills and Abilities
Strong knowledge of computers and software
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Ability to maintain confidentiality
Ability to work beyond standard business hours including weekends
Detail oriented
Professional team player
Pro-actively seeks out tasks
Motivated, enthusiastic work ethic
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Mostly works indoors during all seasons and weather conditions
Occasional work outdoors
Limited amount of local and/or multiple location traveling required
Professional dress is required when in contact with families
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Occasional periods of time standing, up to 3 hours per day
Climbing stairs to access buildings
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 20 pounds
Work Hours
Working beyond “standard” business hours as the need arises
Postal Code: 79118Category (Portal Searching): OperationsJob Location: US-TX - Amarillo
$32k-50k yearly est. Auto-Apply 60d+ ago
Level II Technical Support
Ama Techtel 3.4
Remote support specialist job in Amarillo, TX
Job Description
ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
Wireless/VOIP
Hosted Phone System
Fiber
POTS
DSL
You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
Provisioning / de-provisioning the following services:
Wireless/VOIP
DSL
Email
Dial-up
Hot Spot Users
- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
Must have a minimum of a high school diploma, Associates Degree in CIS preferred
Comp Tia A+ certification is preferred
Experience with computer repair, software/hardware preferred
Experience with Microsoft OS
Experience in troubleshooting Outlook and other email applications, including mobile email applications
2 years related IT/Help Desk experience preferred
Must demonstrate computer knowledge with the ability to learn new software
General understanding of Webhosting preferred
Experience with ESI or Shoretel VoIP phones is a plus
Experience in Metaswitch or CSX is a plus
Telecommunications experience is a plus
Skills
Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
Must work well with others, as part of a team as well as individually
Must possess and demonstrate excellent communication skills
Must demonstrate excellent organizational skills
Must be enthusiastic and self-motivated
Proven customer support professional with at least three years of call center experience preferred
Ability to speak Spanish preferred
Benefits
We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
$33k-46k yearly est. 17d ago
IT Technician
Frank Phillips College 3.4
Remote support specialist job in Borger, TX
Frank Phillips College is seeking a skilled and reliable Computer Technician to provide end-user support across multiple campuses. The ideal candidate will have a strong troubleshooting mindset, experience in educational environments, and the ability to work effectively with college students, faculty, and staff. This role requires travel to other campuses as needed.
QUALIFICATIONS:
* High School Diploma or GED.
* Physical Ability: Must be able to lift and carry up to 20 lbs, as well as bend, climb, and perform other physical tasks as needed.
* Strong troubleshooting and problem-solving mentality.
* Demonstrated willingness and ability to learn new technologies and processes.
* Hands-on experience in assembling, installing, configuring, and troubleshooting hardware/software.
* Strong communication, customer service, multitasking, and problem-solving abilities.
* Willingness to travel up to 10% of the time
* 1-2 years of experience working in an educational environment (e.g., K-12 or higher education).
* 2-3 years of experience providing end-user technical support.
* CompTIAA+ preferred.
BENEFITS:
Full-time positions offer excellent FPC benefits.
SALARY:
Salary is commensurate with experience and education.
All applicants are subject to a background check.
$29k-36k yearly est. 60d+ ago
Academic Support Specialist (Math and/or RLA)
Texas ESC Region 16
Remote support specialist job in Amarillo, TX
Primary Purpose:
To provide direct instructional services to students in participating districts as part of the Region 16 Triage Task Force. The Teacher/Interventionist will deliver targeted intervention in Math and/or Reading Language Arts (RLA) for elementary students, preferably grades 3-5, using research-based practices, progress monitoring, and data-driven instructional decisions. Daily travel to assigned campuses is required.
Qualifications:
Education/Certification
Bachelor's degree required
Valid Texas teaching certification required
Master's degree preferred
Skills
Bluebonnet Learning Experience preferred
Strong knowledge and proven experience in Math and/or RLA, preferably in grades 3-5
Experience delivering research-based instruction and intervention
Demonstrated ability to manage time, meet deadlines, and travel between campuses
Ability to work collaboratively with district and ESC staff
Strong problem-solving skills and initiative
Effective communication and coaching abilities
Service-oriented mindset
Working Conditions:
Tools/Equipment Used: Standard office equipment including personal computer and peripherals
Posture: Must be physically able to tolerate prolonged sitting, frequent standing; occasional bending/stooping, pushing/pulling, twisting, and standing
Motion: Must be physically able to tolerate frequent standing and walking, repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching, occasional driving
Lifting: Must be physically able to tolerate regular light lifting and carrying (less than 15 pounds); may require occasional heavy lifting and carrying (45 pounds or more)
Environment: Must be physically able to work inside; tolerate frequent districtwide travel and occasional statewide travel; regular exposure to noise
Mental Demands: Must be able to work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours on occasion
Regular Attendance is an essential function
Major Responsibilities and Duties:
Provides high-quality, standards-aligned instruction to students through direct teaching in Math and/or RLA.
Provides direct Tier 2 and Tier 3 intervention services using research-based instructional practices.
Implements progress-monitoring tools and adjusts instruction based on student data to support continuous student growth.
Provides Tier 1-3 scaffolded academic supports aligned with MTSS/RTI frameworks to meet diverse student needs.
Models effective instructional practices for teachers and support staff, demonstrating strategies for engagement, scaffolding, differentiation, and formative assessment.
Plans, internalizes, and delivers daily lessons aligned with district expectations and student learning needs.
Assists colleagues in planning and preparing lessons, including materials development, instructional design, and best-practice implementation.
Collaborates with campus staff, ESC personnel, district leaders, and colleagues in and beyond the ESC to identify instructional and professional development needs through detailed data analysis and self-reflection, supporting intervention plans and improving student learning.
Delivers instructional support and services that align with district needs and ESC expectations.
Maintains accurate documentation of services, student progress, and instructional support provided.
Participates in data reviews, team meetings, and district/ESC planning sessions as needed.
Establishes and maintains positive, professional working relationships with district staff, students, and families.
Provides content, best practices, and pedagogical expertise in technical assistance and professional development to support improvements in instructional practices and student learning.
Sets, modifies, and meets short- and long-term professional goals based on self-assessment, reflection, peer and supervisor feedback, contemporary research, and analysis of student learning.
Travels as a part of job responsibilities.
Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the service area director. A functioning cell phone means that it is charged, activated, messages checked, and mailbox emptied regularly.
Reports for work ready to perform responsibilities.
Performs duties that directly and/or indirectly impact student performance in Region 16.
Maintains a professional level of confidentiality regarding all ESC matters.
Supports the mission, goals, and objectives of the ESC strategic plan.
Upholds and adheres to safety rules and policies of the ESC safety program.
Performs professional responsibilities as required by ESC policies, processes, and procedures.
Manages time, calendar, and job responsibilities to meet deadlines.
Meets proficiency levels of required technology skills as outlined by the supervisor.
Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor.
Performs other duties as assigned.
$33k-53k yearly est. 21d ago
End User Support - Field Support
Pantex
Remote support specialist job in Amarillo, TX
Job Title: End User Support - Field Support Career Level From: Intermediate Staff Member Career Level To: Staff Member Job Specialty: End-User-Support
What You'll Do
As a Field Support Technician, you will provide comprehensive technical assistance and support to end-users, ensuring seamless operation of Information Technology (IT) systems and equipment. This role is critical in delivering excellent customer service and resolving technical issues efficiently, both remotely and on-site.
Customer Interaction: Provide direct technical support to end-users through various channels, including phone, email, chat, remote connection, and in-person interactions.
Issue Resolution: Diagnose, troubleshoot, and resolve a wide range of hardware, software, and connectivity issues, aiming for first-contact resolution whenever possible.
Escalation Management: Promptly escalate unresolved or complex technical issues to appropriate higher-level support teams, ensuring timely resolution.
Documentation: Accurately document all customer interactions, troubleshooting steps, and resolutions within service management tools.
Follow-Up & Closure: Proactively follow up with customers to confirm issue resolution and ensure satisfaction, seeing all problems and requests through to completion.
Knowledge Application & Development: Maintain and apply comprehensive knowledge of company-approved software, hardware, IT policies, and relevant procedures across various departments (e.g., Human Resources, Finance, Cyber Security, Technical Security) that impact the user work environment.
System Configuration & Installation: Install, configure, and maintain approved software and hardware for end-users.
User Empowerment: Provide clear and concise coaching to end-users on the effective use of IT tools and equipment.
Mobile Device Management: Set up, configure, and troubleshoot various mobile devices, including tablets, smartphones, and pagers.
Audio/Visual Support: Schedule, set up, and provide technical support for conference room equipment, including audio-visual systems, teleconferencing, and Microsoft Teams.
What You Can Expect
Meaningful work and unique opportunities to support missions vital to national and global security
Top-notch, dedicated colleagues
Generous pay and benefits with a stable organization
Career advancement and professional development programs
Work-life balance fostered through flexible work options and wellness initiatives
Minimum Job Requirements
Associate degree in related discipline with a minimum two years of relevant experience
OR Applicants without an Associate's degree may be considered based on a combination of at least 6 years of completed education and/or relevant experience.
Department of Energy (DOE) Order 426.2A Requirements
Not applicable
Preferred Job Requirements
Strong technical aptitude with proven problem-solving skills in diagnosing and resolving IT issues.
Excellent customer service orientation and interpersonal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in utilizing service management tools.
Knowledge of common operating systems, network concepts, and peripheral devices.
Ability to research and apply technical information from various sources (e.g., internal knowledge base, vendor documentation, online resources).
Proficiency with ServiceNow for incident management.
Adept at working in a technically demanding and rapid-pace environment.
#JointheMission: Your Impact Starts Here At Pantex, you won't just find a job-you'll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth. When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement. Notes The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired. If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 CFR 709. Medical requirements may apply. Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification. Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, disability or veteran status.
$72k-113k yearly est. 1d ago
Support Associate - Soma
Chico's FAS, Inc. 4.1
Remote support specialist job in Amarillo, TX
We are customer obsessed, innovative, and have the best culture in retail. Join our team today! The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
* Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
* Ensures new products are properly merchandised and represented in a timely manner.
* Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
* Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
* Participates in pricing changes and markdowns.
* Alerts store management to cash supply needs.
* Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
* Assists with boutique cleanliness and organization
Customer Experience
* Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Teamwork and Growth
* Promotes an inclusive, collaborative approach to problem solving
* Seeks personal developmental opportunities and readily solicits feedback
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
* High school diploma or equivalent
* Previous stock or cashier experience preferred
* Must be 18 years of age or older
* Excellent communication skills
* Excellent customer service skills
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Able to learn or adapt to technology provided by the company
* Must be able to work the majority of the shift standing
* Ability to work quickly and within strict timelines
* Ability to demonstrate teamwork
* Exposure to visual merchandising and product placement techniques desired
* Communicate with customers, Associates, and Management; wear / communicate with headset
* Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
* Constant Walking/Standing- 67-100% of 8-hour shift
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
* Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
5338 Westgate Mall
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
$31k-35k yearly est. 2d ago
IT Technical Support Analyst
Cal Farley's Boys Ranch 3.8
Remote support specialist job in Amarillo, TX
Cal Farley's is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley's Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure.
Job Description
Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications.
Qualifications
Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree.
Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment.
Must be proficient in computer setup and configuration on a Windows Server network.
Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory.
Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology.
Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required.
Must be proficient in general office equipment operation.
Must possess exceptional time management and detail-orientation skills.
Must be at least 21 years of age.
Must possess a valid Texas driver's license.
Must be available for travel as needed.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-43k yearly est. 60d+ ago
Desktop Support Technician
IQ Clarity
Remote support specialist job in Amarillo, TX
Job Description
We are seeking a Junior Desktop Support Technician to provide on-site IT support at our client's Amarillo office. This role is ideal for a recent graduate or early-career IT professional who wants hands-on experience supporting end users while contributing to office infrastructure projects. The position is primarily based in Amarillo, with occasional travel to support other office locations. This role will split time between day-to-day end user support and project-based work tied to office upgrades, renovations, and employee movement.
Key Responsibilities
End User Support (Approximately 50%)
Provide on-site technical support for employees, including hardware, software, and access-related issues
Troubleshoot and resolve an average of ~20 support tickets per day
Handle common access and provisioning requests using Active Directory and Office 365
Support new hires, office moves, and workstation setup during renovations
Deliver responsive, customer-focused support in a fast-changing office environment
Projects & Office Upgrades (Approximately 50%)
Assist with IT-related office renovation and upgrade projects
Support workstation refreshes, office moves, and infrastructure improvements
Work closely with the Director of Infrastructure and other IT team members on-site and remotely
Help improve documentation and support processes as the office grows
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience)
Strong interest in desktop support and IT infrastructure
Working knowledge of:
Microsoft Office 365
Active Directory (user access, provisioning, basic administration)
Ability to troubleshoot common Windows desktop and end-user issues
Willingness to be on-site in Amarillo and travel occasionally to other offices
What We're Looking For
A motivated junior-level technician eager to learn and grow
Comfortable handling a high volume of support requests
Strong communication and customer service skills
Ability to adapt to a dynamic office environment with frequent changes
Location & Travel
On-site role based in Amarillo, TX
Occasional travel to support other office locations
$34k-45k yearly est. 13d ago
Network Administrator/Architect (17296)
Pantex Plant
Remote support specialist job in Amarillo, TX
Job Title: Network Administrator/Architect Career Level From: Senior Associate Career Level To: Specialist Job Specialty: Network Administration What You'll Do As a Network Administrator/Architect, you will be integral to a national security mission focused on maintaining the safety, security, and effectiveness of the United States nuclear weapons stockpile. Operating within the Network Operations team of the Information Technology (IT) organization, this role involves designing, implementing, and managing complex network architectures, ensuring high availability, performance, and security. Provide technical leadership in design, implementation and management of a secure network infrastructure, including switches, routers, firewalls, and encryptors. This position requires a professional capable of both strategic architectural planning and providing senior-level guidance for hands-on operational support.
Key Responsibilities:
* Configure, troubleshoot, and maintain Palo Alto Networks firewalls, including policy management.
* Design, deploy, manage and troubleshoot robust Cisco switching and routing environments, encompassing core, distribution, and access layers.
* Manage and optimize Cisco VoIP Systems, including call managers, gateways, and IP phones, ensuring high-quality communication services.
* Manage and administer Cisco Identity Services Engine (ISE) for comprehensive network access control, policy enforcement, guest services, and device profiling.
* Manage and maintain Cisco wireless network infrastructure, including access points and controllers.
* Monitor network performance, analyze traffic patterns, and identify and resolve network issues proactively.
* Proactively monitor, and update the network components operating system, strictly adhering to stringent cybersecurity requirements, vulnerability management protocols, and regulatory compliance frameworks.
* Develop and maintain network documentation, including diagrams, configurations, and procedural guides.
* Provide essential after-hours support for critical emergencies and execute planned weekend maintenance activities, demonstrating flexibility and commitment to continuous system uptime.
* Evaluate emerging networking technologies and solutions, providing strategic recommendations to enhance security, efficiency, and scalability of integrated enterprise-wide systems.
* Collaborate closely with the IT Project Management Organization and the Chief Technology Office to meticulously plan, execute, and deliver complex technology solutions on schedule and within scope, aligning with strategic IT initiatives.
Minimum Job Requirements
* Bachelor's degree in engineering/science/information technology discipline: Minimum 2 years of relevant experience.
* OR Master's degree in engineering/science/information technology discipline.
* OR applicants without a bachelor's degree may be considered based on a combination of at least 10 years of completed education and/or relevant experience.
Department of Energy (DOE) Order 426.2A Requirements
* Not Applicable
Preferred Job Requirements
The ideal candidate will possess a robust technical aptitude and a proven track record in Network system administration, demonstrated by the following core competencies:
* Bachelor's degree in engineering/science/information technology discipline with a minimum of six years of relevant experience or a Master's degree in engineering/science/information technology discipline with a minimum of two years of relevant experience.
* Network design - In-depth knowledge and experience in the design and implementation of network software and hardware.
* Network security - Advanced understanding of how to deliver secure applications and environments. Stays current on trends in IT vulnerabilities and counter measures. Maintains security protections across all networked switches, routers, etc.
* Exceptional communication skills, with the ability to effectively collaborate with customers and technical personnel across various departments and organizations.
* Ability to clearly and effectively present complex technical and operational information both verbally and in writing, solve intricate technical problems, and maintain vigilance regarding changes that may impact system security and operational integrity.
* Candidate must have in-depth, demonstrated technical experience in the following areas:
* Experience with Cisco Switches / Routers
* Experience with Palo Alto Firewalls
* Experience with Cisco ASA / FirePower
* Experience with Cisco VoIP
* Experience with Cisco ISE
* Experience with Cisco Wireless
* Experience with programming/scripting languages such as Perl or Python.
#JointheMission: Your Impact Starts Here
At Pantex, you won't just find a job-you'll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth.
When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 CFR 709. Medical requirements may apply.
Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification.
Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, disability or veteran status.
How much does a remote support specialist earn in Amarillo, TX?
The average remote support specialist in Amarillo, TX earns between $30,000 and $69,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Amarillo, TX