Remote support specialist jobs in Ankeny, IA

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: Marshalltown, IA Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Essential Job Functions: • Offer foundational technical support in infrastructure services, providing assistance in routine tasks. • Assist with infrastructure projects and assignments. • Participate in basic monitoring and routine troubleshooting of infrastructure systems. • Collaborate with team members to address infrastructure challenges and daily operational tasks. • Support the creation and maintenance of infrastructure documentation. • Develop and improve technical skills through on-the-job experience. • Show eagerness to learn and gain expertise in infrastructure services. • Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 2+ years of relevant work experience • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and technical knowledge • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus Thanks & Regards, Mittapalli Lalith Kumar Senior Technical Recruiter ***************************

Essential Job Functions: • Offer foundational technical support in infrastructure services, providing assistance in routine tasks. • Assist with infrastructure projects and assignments. • Participate in basic monitoring and routine troubleshooting of infrastructure systems. • Collaborate with team members to address infrastructure challenges and daily operational tasks. • Support the creation and maintenance of infrastructure documentation. • Develop and improve technical skills through on-the-job experience. • Show eagerness to learn and gain expertise in infrastructure services. • Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 2+ years of relevant work experience • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and technical knowledge • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as CompTIA A+, Microsoft Certified: Clienture Fundamentals, or Google Cloud Associate, are a plus About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Manisha Das Email: ********************************** Internal Id: 25-54778

Job Description Who We Are We're a group of passionate people that just so happen to be in the business of managing incredible communities. We are the GO team! What You'll Do A typical Maintenance Service Technician's day might include: Reviewing make-ready checklists to ensure all apartment homes are ready for the new resident(s) resulting in a 5-star Google review. Keeping our communities running 24/7 by being a part of our after-hours emergency team. You'll get to proudly cruise around town in a “GO Team” company provided vehicle for 7 days during the on-call rotation. Partnering with Property Managers to obtain bids and negotiate prices for a tree branch that just fell onto a garage roof. Ordering and keeping inventory of supplies and parts in a well-kept maintenance shop. What You Need To Get The Job Done This role might be a fit for you if: You are passionate about providing exceptional service and have a leadership mindset, then this would be a great position for you. You have drive, excellent communication, and are willing to get your hands dirty, then this role may come naturally to you. You believe the details matter. If it's worth doing, then you believe it's worth doing right. You are flexible. You enjoy learning new things and rolling with changes. Your availability allows for a flexible work week, which includes some weekend coverage. You are dependable, safety conscious and have general maintenance experience. Tell us where you picked up any knowledge of appliance repair, light carpentry, plumbing and electrical. What You'll Love About Us We may be a great fit for you if you enjoy: Great Company Culture. We work hard so that we can play hard. We value getting to know each other inside the office and outside the office setting. Make an Impact. We care about your future at Indigo Living and work with you to create a development plan to further your skills and knowledge. Read about our: Careers that are Going Places Health Benefits. Medical, Dental, Vision, HSA and FSA options, 401K with employer match! Give back. Get paid to give your time to the community! Ask us about Hubbell's Extreme Build Projects! Rest and Relaxation. Enjoy pre-loaded paid time off and 11 Holidays! The salary range for this position is $ 23.00 - 26.00 per hour, depending on experience and qualifications. Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013 Windows networking TCP/IP Configuration and troubleshooting Ability to troubleshoot issues with Microsoft Internet Explorer 10/11 Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Troubleshoot network printers Experienced in Windows networking TCP/IP configuration and troubleshooting Ability to modify system registry (regedit) Experienced in Google device (Chromebox/Chromebook) support Experienced in support of the Google Office Suite of products Printers - troubleshoot network printer connectivity issues Printers - hardware maintenance (toner/maintenance kit replacement) Thorough understanding of Microsoft Active Directory - client side Ability to use industry standard remote tools - preference for SCCM Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc Industry certification (A+, Network+, MCP, etc.) Qualifications Must have Google device (Chromebox/Chromebook) support experience Additional Information Thanks and Regards, Ankur Bhatia

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description : The environment includes Windows 10, G Suite for Government, MS Office, and Adobe software. Experience with ServiceNow for incident management along with Tripwire and Heat/Lumension for security remediation would be helpful. Basic troubleshooting experience and basic Active Directory experience is required. Skill Windows 10 installation and maintenance Experience running install processes using pre-built images Encryption - prefer Bit Locker experience Active Directory Experience ServiceNow, Tripwire, Heat/Lumension Qualifications Local Candidate will be preferred first. Additional Information Best Regards, Amrit Lal

This position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment . This will include but not be limited to desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting. The position will participate in medium to large-scale projects affecting the entire company. A s an engineer you will provide technical leadership and vision for the technologies that you are responsible for. Teamwork is a strength as is the ability to work independently. Ability to respond rapidly to incidents and strong communication skills are a must. Some key requirements are: SCCM Administrator Plan Upgrade, changes or implementation of System Center Configuration Manager component Software packaging and deployment through SCCM OSD (Operating System Deployment ) using task sequence. SCCM infrastructure support Software update deployment to Workstation Third-party update deployment (Ivanti) Communications skills Problem solving skills. Administrative services, ticket management and operation maintenance (ServiceNow experience preferred) Knowledge on Intune Knowledge on Autopilot Device policy management Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, virtual desktop Application packaging and deployment automation to Windows 10/11 desktops including but not limited to MSI and MSIX for Windows devices. Automated deployment/implementation of various vendor software to desktops Documenting processes and assuring continuous review of processes for maintenance and process improvement Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11 using System Center as well as vendor-based patching mechanisms. This will include documenting process and assessing process for continuous improvement Azure Virtual Desktop management along with the Senior Engineer to deploy, automate, maintain, and troubleshoot issues Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops Work in ticketing system to manage issues and report solutions General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents that may occur from time to time. May require contacting and working with Microsoft or other vendor support. Additional experience in Active Directory Group Policy utilization a plus Additional Information Mandatory Skill SCCM - Patching & packaging Intune Windows 10/11 support Good To have Skill- Azure must needed

Full-time Description What we do: At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works in a collaborative and supportive environment to drive success for our clients and employees alike. We value long-term relationships and strive to create a challenging and rewarding workplace where employees can grow personally and professionally. We are currently seeking a dedicated and motivated Technical Support Specialist - Network to join our team and help us achieve our mission of becoming an industry leader. The position will work four 10-hour shifts working Wednesday to Saturday. This position has an on-call requirement and will be required to work onsite 2-3 days on average depending on business needs. The ideal candidate will need to be within drivable distance to our data center in either Des Moines, IA, Eden Prairie, MN, Madison, WI, or Auburn Hills, MI. What you'll do: The Technical Support Specialist (Network) is part of the Technical Operations Center team and is responsible for all level two customer support for US Signal's network service and Managed Firewall offerings. The primary function of the Tier 2 Specialist is to provide a world-class level of customer service with an efficient and timely resolution of cases. This role acts as an escalation point and mentor to the Tier 1 Support Agents. A Specialist must be competent in all facets of T1, DS3, SONET & DWDM Optical Transport facilities, MUXES, DACS, Ethernet Technologies, IP, Networking & Routing, IP interfaces, Firewalls, configurations (Cisco IOS and Adtran AOS) and Security services, including Palo Alto, pf Sense. Key Responsibilities: Work independently and act as a point of escalation for level II Network & Security related issues. Mentor Support Agents to develop skills as opportunities present themselves. Troubleshoot various levels of Ethernet and IP related issues using remote secure session access to Core/PE/Premise managed Cisco (7609, 1841, ASR 1000/9000 series) and Adtran (3200 series) routers, and Ethernet aggregation/premise devices (TA5000, 818, 838, etc.) for various levels of service from 3Mb bonded services to High Bandwidth Ethernet. Troubleshoot various firewall related issues including Palo Alto and pf Sense platforms. Receive overflow customer calls for trouble/technical support, acting as a subject matter expert for Network & Security related issues. Probe customers for most valuable information in relation to trouble for accurate trouble tickets. Special projects and assignments as deemed necessary by USS management. Requirements What you bring to the team: To be successful in this position, you should bring the following qualifications, experiences, and education: Expert in customer service. Strong knowledge of Data/IP Networking including IP Subnetting, NAT, DHCP, etc. Strong knowledge of routing protocols including BGP and OSPF Experience with Palo Alto firewalls. High level of analytical ability. Attention to detail and accuracy and excellent organization skills. Excellent oral and written communication skills. Ability to work well with all areas of the US Signal organization as well as external customers and vendors. Experience in Microsoft Windows and Office, familiarity with network tools (i.e. ping, trace route, nslookup, etc.). Required License(s)/Certification(s): The desired candidate will have technical training in IP, networking, routing, and telecommunications. A B.S. in Telecom, Computer Science/Information Systems or Networking is a plus. CCNA preferred, PCNSA, or other applicable Cisco Certifications. What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: Generous paid time off policy, including vacation, and 10 paid holidays Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care 401(k) retirement plan with a generous contribution Group Term Life Insurance covered 100% by employer Wellness incentive to promote overall employee well-being Paid volunteer time Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. While we encourage applications from all eligible candidates, we are currently unable to accommodate requests for visa sponsorship. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $55,000.00 to $70,000.00

Desktop Support Analyst Duration :12 + Months Rate: $25/hr on C2C Only local candidates as F2F interview is required Ques: The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver's license could be cause for dismissal. Do you accept this requirement? Complete Description: Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to: -Handle difficult situations with clients and turn them into a win for the desktop support team -work trouble tickets from system -be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on -solve issues desk side and through remote desktop -answer how to questions and resolve issues related to applications, printers, connectivity -setup and install new PC's, -maintain a positive outlook, be professional, and provide excellent customer service This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty. Greater detail outlined in the skills matrix Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Additional Information All your information will be kept confidential according to EEO guidelines.

Full-time Description TD&I Cable Maintenance, LLC is seeking a proactive and tech-savvy Application Specialist to develop, maintain, and optimize internal software applications used across the company. This full-time position is ideal for someone with a background in low-code/no-code app development-particularly Microsoft Access databases-and experience working in operational or construction environments. You will be responsible for building user-friendly applications that streamline data input, tracking, and reporting functions for field crews, office staff, and management. Responsibilities: Design, build, and maintain internal applications using Microsoft Access databases and other related tools. Improve and maintain existing apps to align with changing company workflows and user feedback. Collaborate with departments (billing, operations, field personnel) to understand business needs and create apps that enhance efficiency and accuracy. Integrate applications with other platforms including Traqspera, Spectrum, Excel, etc. Provide training and support to users across the company on newly developed apps and tools. Assist with company-wide implementation of new applications, ensuring smooth rollouts and user adoption. Develop documentation, usage guides, and standardized data protocols for each application. Monitor performance of internal apps, troubleshoot issues, and proactively identify areas for improvement. Stay current with industry trends and new technologies that could improve operations or data workflows. Requirements Experience building and deploying applications using Microsoft Access databases and other platforms. Solid understanding of database logic, workflows, conditional logic, and app structure. 5+ years of experience in operations support, IT, or digital transformation roles; construction or telecommunications industry preferred. Strong analytical and problem-solving skills with attention to data flow clarity. Excellent communication and training skills for supporting non-technical users. Ability to work independently while managing multiple ongoing projects. Work Environment: Full-time; Monday through Friday (in-office) Fast-paced, solution-oriented environment with cross-functional collaboration

Job Description RMH Systems, one of the largest material handling, packaging, and industrial scale integrators in the Midwest, is currently seeking a well-organized and self-motivated IT Specialist to support our operations. The IT Specialist is the primary point of contact for employee technology needs and coordinates directly with RMH Systems' Managed Service Provider (MSP) for most non-hands-on issues. This role ensures new employees are properly onboarded with the right technology, provides clear documentation and resources to help staff self-solve common problems, and supports day-to-day business operations through reliable IT processes. The IT Specialist plays a key role in connecting people, processes, and systems to keep the business running smoothly. Primary Duties & Responsibilities: MSP Coordination & Support Serve as the primary liaison between RMH Systems employees and the MSP. Escalate, track, and follow up on support tickets to ensure timely resolution. Provide hands-on support for local hardware, peripherals, and system setups as needed. Employee Onboarding & Access Management Set up and configure devices, accounts, and access for new employees. Deliver essential technology training during onboarding to ensure a smooth start. Maintain and update onboarding checklists and documentation. Documentation & Knowledge Resources Create and maintain FAQs, quick reference guides, and process documentation for employees. Standardize IT procedures to promote consistency across offices and departments. Regularly review and update support materials to reflect new systems or changes. Business Operations Support Assist employees with common system access, account management, and application issues. Partner with business units to understand recurring challenges and recommend process improvements. Maintain accurate IT asset inventories and track equipment assignments. Systems & Reporting Install, configure, and maintain computers, phones, and other essential hardware. Assist with upgrades, patches, and improvements under the direction of the Director of Information Technology. Generate IT reports and metrics for performance tracking and planning. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Associate or bachelor's degree in computer science, Information Systems, or related field preferred. Minimum of 1-3 years of technology support or systems administration experience required. Prior experience working with or coordinating an MSP is a plus. Strong knowledge of Microsoft 365, computer systems, networks, and productivity applications. Ability to configure and support user devices, accounts, and common business software. Familiarity with IT asset management and security best practices. Ability to travel to RMH Systems offices as needed (less than 25%). **Pay is based on experience. $55,000.00 - $75,000.00 per year. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. For 10 consecutive years, we have been recognized as a “Top Places to Work” by the Des Moines Register for producing an admirable company culture with minimal turnover, and a fun, yet challenging, work environment. Benefits: 401(k) with Company match Health insurance- traditional plan and High Deductible plan with HSA Vision insurance Dental insurance Flexible spending account Life insurance Disability insurance Paid time off and time off to volunteer in the community #hc212390

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **This territory will cover the entire state of Iowa and Southern IL** **A Day in the Life:** The Clinical Field Specialist will provide education on products within the Advanced Patient Monitoring portfolio through intra-operative case coverage, coordinating one-on-one ad hoc training sessions and in-service education programs in the ICU, OR, and other acute care areas. They will also provide physicians and medical staff with clinical instructions to ensure continuity of education and technical support related to all aspects of patient outcome throughout continuum of care while anticipating and foreseeing obstacles and planning accordingly for smooth execution. We expect our CFS to advocate with clinicians to uncover other opportunities to expand the use for Advanced Patient Monitoring products. One way they have found success is by, identifying and training select hospital staff members to act as designated guide on BD products. None of this can be done, without collaborating with sales reps and managers to implement a strategic plan of action in their respective territory! Lastly, this person will be responsible for validating software and hardware updates in the field as applicable. This position requires travel through the Iowa and Southern Illinois territory. We are looking for someone who lives in this region. **What you will need (Required):** + Minimum of 3 years of previous clinical experience in an acute care environment + Associate's degree in Nursing or clinical field required + Proven understanding of cardiovascular science, cardiovascular anatomy, pathology and physiology + Ability to travel as needed + Strong written and verbal communication skills **What else we look for (Preferred):** + Bachelor's degree + Critical Care and/or Cardiac Clinical Experience - TVC, CV ICU or CV OR nursing experience highly preferred + Licensed as a Registered Nurse + Strong understanding of hemodynamic monitoring + Experience in a clinical or sales role within a Medical Device company + Confirmed proficiency presenting in front of other groups + Shown leadership progressing within the Nursing field + Proven ability to inspire change within their hospital/organization At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site at Our Commitment to You (********************************************* . Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. $70,200.00 - $115,800.00 USD Annual Base + Incentive At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . **Primary Work Location** USA CA - Irvine Laguna Canyon **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

SummaryJob Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. This territory will cover the entire state of Iowa and Southern IL A Day in the Life: The Clinical Field Specialist will provide education on products within the Advanced Patient Monitoring portfolio through intra-operative case coverage, coordinating one-on-one ad hoc training sessions and in-service education programs in the ICU, OR, and other acute care areas. They will also provide physicians and medical staff with clinical instructions to ensure continuity of education and technical support related to all aspects of patient outcome throughout continuum of care while anticipating and foreseeing obstacles and planning accordingly for smooth execution. We expect our CFS to advocate with clinicians to uncover other opportunities to expand the use for Advanced Patient Monitoring products. One way they have found success is by, identifying and training select hospital staff members to act as designated guide on BD products. None of this can be done, without collaborating with sales reps and managers to implement a strategic plan of action in their respective territory! Lastly, this person will be responsible for validating software and hardware updates in the field as applicable. This position requires travel through the Iowa and Southern Illinois territory. We are looking for someone who lives in this region. What you will need (Required): Minimum of 3 years of previous clinical experience in an acute care environment Associate's degree in Nursing or clinical field required Proven understanding of cardiovascular science, cardiovascular anatomy, pathology and physiology Ability to travel as needed Strong written and verbal communication skills What else we look for (Preferred): Bachelor's degree Critical Care and/or Cardiac Clinical Experience - TVC, CV ICU or CV OR nursing experience highly preferred Licensed as a Registered Nurse Strong understanding of hemodynamic monitoring Experience in a clinical or sales role within a Medical Device company Confirmed proficiency presenting in front of other groups Shown leadership progressing within the Nursing field Proven ability to inspire change within their hospital/organization At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site at Our Commitment to You . Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. $70,200.00 - $115,800.00 USD Annual Base + Incentive At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work LocationUSA CA - Irvine Laguna CanyonAdditional LocationsWork Shift

Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Job DescriptionDescription: TD&I Cable Maintenance, LLC is seeking a proactive and tech-savvy Application Specialist to develop, maintain, and optimize internal software applications used across the company. This full-time position is ideal for someone with a background in low-code/no-code app development-particularly Microsoft Access databases-and experience working in operational or construction environments. You will be responsible for building user-friendly applications that streamline data input, tracking, and reporting functions for field crews, office staff, and management. Responsibilities: Design, build, and maintain internal applications using Microsoft Access databases and other related tools. Improve and maintain existing apps to align with changing company workflows and user feedback. Collaborate with departments (billing, operations, field personnel) to understand business needs and create apps that enhance efficiency and accuracy. Integrate applications with other platforms including Traqspera, Spectrum, Excel, etc. Provide training and support to users across the company on newly developed apps and tools. Assist with company-wide implementation of new applications, ensuring smooth rollouts and user adoption. Develop documentation, usage guides, and standardized data protocols for each application. Monitor performance of internal apps, troubleshoot issues, and proactively identify areas for improvement. Stay current with industry trends and new technologies that could improve operations or data workflows. Requirements: Experience building and deploying applications using Microsoft Access databases and other platforms. Solid understanding of database logic, workflows, conditional logic, and app structure. 5+ years of experience in operations support, IT, or digital transformation roles; construction or telecommunications industry preferred. Strong analytical and problem-solving skills with attention to data flow clarity. Excellent communication and training skills for supporting non-technical users. Ability to work independently while managing multiple ongoing projects. Work Environment: Full-time; Monday through Friday (in-office) Fast-paced, solution-oriented environment with cross-functional collaboration

Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.