Remote support specialist jobs in Arkansas

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

PPG Industries Pittsburgh Pennsylvania Join PPG's elite Passive Fire Protection (PFP) Application Specialist team-the critical bridge between R&D innovation and real-world performance. As our “first customer,” you will rigorously test pre-production PFP coatings like PPG PITT-CHAR NX and STEELGUARD , push them to their limits in high-temp ovens, and deliver precise feedback to refine life-saving formulations. You will then lead global third-party certification, ensuring flawless execution of fire-test protocols. This hands-on, high-impact role demands PFP mastery, meticulous documentation, a strong customer-facing attitude, and proven interpersonal skills to build trusted relationships with R&D, production, third-party institutes, and external stakeholders worldwide. Key Responsibilities Bridge R&D and Reality: Receive first-batch PFP materials; design and execute exhaustive application trials (spray, trowel, curing) to stress-test char expansion, adhesion, and fire resistance. Document failure points and collaborate with R&D for rapid adjustments. Third-Party Fire Testing Leadership: Coordinate with global institutes (England, Saudi Arabia, Peru, etc.) to align UL 1709, EN 13381, ISO 834 fire-test protocols, deadlines, and deliverables. Supply exhaustive documentation-never “too much information”-to secure PFP certifications. Deadline-Driven Execution: Own immovable fire-testing milestones. Witness production runs, oversee in-house PFP spray-outs in high-temp furnaces, and ensure every detail is captured for regulatory records. Hands-On PFP Application (25% of role): Perform daily PFP spray-outs and intumescent testing at PPG facilities or third-party sites while wearing full Tyvek PPE. Operate pumps, plural-component systems, and high-temp test ovens for PFP validation. Bespoke R&D Support: Fulfill custom PFP requests, including in-house furnace testing. Global Relationship Management: Build and maintain strong customer-facing relationships through face-to-face interactions with fire-testing institutes, production teams, and stakeholders. Conduct virtual and in-person meetings to keep PFP projects on track. Administrative Excellence (80% when not traveling): Generate detailed PFP trial reports, CRM updates, fire-test data packages, and compliance documentation. Qualifications No degree . Hands-on experience in application and testing of coatings Proven expertise in spray/trowel systems, pumps, surface prep, and curing; comfort pushing performance to failure in high-temp ovens. Meticulous attention to detail-capable of producing exhaustive, audit-ready fire-test documentation under tight deadlines. Strong customer-facing attitude and experience-professional, proactive communicator who excels in face-to-face technical discussions with clients, fire engineers, certifiers, and third-party partners. Experience coordinating with third-party testing bodies Willingness to wear full Tyvek PPE and work with high-temp ovens and hazardous materials. Travel Expectations 15-20% annual travel Preferred Skills Hands-on experience in application and fire-testing of Passive Fire Protection (PFP) coatings Proven expertise in PFP spray/trowel systems, pumps, surface prep, and curing; comfort pushing char performance to failure in high-temp ovens. Proven expertise in PFP spray/trowel systems, pumps, surface prep, and curing; comfort pushing char performance to failure in high-temp ovens. Pump and plural-component spray equipment expertise for thick-film PFP. Certification in PFP application (NACE/SSPC, FROSIO, ICorr) or fire testing standards. Familiarity with furnace-based PFP testing, hydrocarbon fire curves, or wind blade fire protection. Multilingual (Spanish/Portuguese a plus for South America). About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate. The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Responsibilities: * Provide software application support for customers. * Perform program coding necessary to produce a defined output by following specification using programming language. * Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products. * Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution. * Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications. * Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results. * Serve as next level escalation for complex customer issues. * Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks. * Coordinate with other employees or customers to accomplish specific objectives and results.

Join Our Team as a Healthcare Applications Specialist Healthy Connections is seeking a Healthcare Applications Specialist to support and optimize the clinical and administrative systems that keep our Community Health Network running efficiently. This role serves as the critical link between our clinical teams and IT department, ensuring seamless functionality of our Electronic Medical Record (EMR) systems and other healthcare applications. If you're a solutions-driven professional who thrives in a fast-paced but supportive environment - and you're passionate about improving technology that improves lives - this is your opportunity to make an impact. About Healthy Connections For more than 25 years, Healthy Connections Community Health Network has provided high-quality medical, dental, and behavioral health services to patients across Arkansas. As a Federally Qualified Health Center (FQHC), our mission is built on the pillars of Community, Compassion, and Excellence - bringing accessible, patient-centered care to every person we serve. About the Role The Healthcare Applications Specialist plays a key role in supporting the electronic systems that power our clinics. This includes implementing, configuring, maintaining, and optimizing EMR systems and related software platforms such as eMDs, Dentrix, UpDox, Panterra Streams, Azara Healthcare (formerly i2i), and Phreesia. You'll work closely with providers, clinical staff, and leadership to ensure our systems align with workflows, regulatory requirements, and organizational goals. You'll also collaborate directly with our IT and clinical operations teams to improve usability, performance, and integration across the network. This position reports to the Director of Practice Management and is essential to ensuring Healthy Connections continues to deliver efficient, coordinated, and compassionate care. Key Responsibilities Technical Support & Application Management * Provide expert-level support and troubleshooting for EMR and related healthcare systems. * Lead deployments, configurations, and upgrades for new or existing applications. * Document processes and solutions, ensuring consistent knowledge sharing across teams. * Assist with workflow assessments and collaborate on improvements to enhance user experience. * Deliver system training (in-person and virtual) to staff with a focus on clarity and user confidence. User Access & Data Management * Manage user accounts, permissions, and role-based access across applications. * Maintain data accuracy, perform system audits, and ensure HIPAA compliance. * Support reporting and analytics functions that drive operational and clinical decisions. Vendor Relations & Optimization * Serve as the point of contact for EMR and healthcare software vendors. * Track and coordinate system upgrades, renewals, and maintenance schedules. * Identify opportunities to improve system efficiency and eliminate redundancies. Qualifications Education * Bachelor's degree in health informatics, information systems, or related healthcare/IT field preferred. Required Skills * Two or more years of experience supporting healthcare EMR systems or similar applications. * Strong understanding of clinical workflows in medical, dental, or behavioral health settings. * Proficiency with healthcare software applications and user management. * Excellent troubleshooting, communication, and organizational skills. * HIPAA certification or willingness to obtain within 90 days of hire. * Valid driver's license and reliable transportation. Preferred Skills * Familiarity with systems such as eMDs, Dentrix, UpDox, Panterra Streams, Azara/i2i, or Phreesia. * Experience in a Federally Qualified Health Center (FQHC) or community health environment. * Knowledge of interoperability standards (HL7, FHIR). * Certification in healthcare IT (e.g., CPHIMS, CAHIMS) a plus. * Experience coordinating vendor relationships and contracts. Candidates with experience in similar systems will receive full training on the specific applications used across our network. Working Conditions * Schedule: Full-time, 40 hours per week during standard business hours. * Location: May be based at any Healthy Connections clinic location where space is available. Travel to other locations may be required. * Environment: Office and clinical settings with safety procedures required. * Physical Requirements: Moderate activity; may include lifting up to 40 lbs or standing for extended periods. * Reports to: Director of Practice Management. * Status: FLSA nonexempt, OSHA low risk. Equal Opportunity and Civil Rights Statement Healthy Connections, Inc. is an Equal Opportunity Employer and Provider. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at ******************************************* or at any USDA office, or call ************** to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to: U.S. Department of Agriculture, Director, Office of Adjudication 1400 Independence Ave., S.W. Washington, D.C. 20250-9410 Fax: ************** Ready to Apply? If you're ready to put your technical and problem-solving skills to work supporting healthcare professionals who make a difference every day, we invite you to join our mission. Apply by filling out the form on this page.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technology/Computer Technician Nashville School District is currently seeking a full-time IT Technician to work on a small team to install, inventory, repair, and support technology hardware and software for the district, as well as other duties as assigned. The contract length is 240 days based on classified salary schedule. District Technology Coordinator has the option to assign any other duties necessary. Roles and Responsibilities include: • Installation of software, upgrades, and updates as needed using manual methods as well as Microsoft System Center Configuration Manager • Installation, maintenance, and/or repairs of equipment which includes but not limited to PCs, laptops, Chromebooks, tablets, projectors, security cameras, access control, VoIP • Installation/termination of network wiring and other cabling needs • Troubleshooting computer issues and basic network issues-wired and wireless • Provide basic Microsoft Active Directory and Google Workspace support and troubleshooting. • Perform basic Microsoft Active Directory and Google Admin functions. • Provide general end-user training and support • Assist with inventory control • Other duties as assigned Requirements: • Four years IT fieldwork and/or two year associate degree in Informational Technology or Computer Science (or related field) preferred • Prior experience in K-12 environment highly preferred • Knowledge of and skill in the following: Microsoft Windows OS, Chrome OS, Mac OS, iOS, and basic configuration of each • Requires walking, standing, bending, lifting, and climbing ladders • Requires organizational skills with attention to detail • Possess strong oral and written communication skills with the ability to communicate well and interact with all types of people, organize and solve required tasks with little supervision and work in a fast-paced, demanding environment. • May require some travel • Ability to work well with others and have a positive attitude • Ability to handle multiple tasks with frequent interruptions

The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelor's degree in Computer Science or related field is recommended.

This role is responsible for local hardware support and supplemental Help Desk support for all Smackover-based employees. The position will troubleshoot and resolve various hardware, software, and network issues in a timely and accurate manner to ensure minimal downtime and smooth operation of IT systems. The position will use established processes and procedures to document, track, and resolve reported problems. JOB DUTIES * Respond to local user inquiries and provide timely technical assistance through various channels such as phone, email, remote access, and in-person. * Diagnose and resolve issues with hardware, software, operating system, and basic network connection issues. * Assist with the analysis, diagnosis, and resolution of complex network problems. * Install, configure, test, maintain, monitor, and troubleshoot end user computer hardware, software, peripherals, and cabling. * Receive and coordinate user hardware requests, manage data migration, and configure hardware and software according to department standards and procedures. * Configure, test, maintain and troubleshoot hand-held devices used for data access. * Maintain anti-virus security solutions in compliance with department standards. * Support development and implementation of networking projects and new technology installations both at corporate and remote facilities. * Assist with network improvements, upgrades, and repairs as directed. * Assist with the implementation of corrective hardware and software solutions. * Perform system backup and recovery procedures according to department policy as required to ensure full data retrieval. * Log and track support tickets using a help desk ticketing system. * Perform other related duties as assigned. Job Requirements EDUCATION / EXPERIENCE High School Diploma or GED.Requires a minimum of a high school diploma or GED with some computer-related college coursework. Prefer completion of AA, AS, or equivalent two-year college level credit in Information Technology focused coursework. Special consideration may be given to prior experience and/or applicants holding CompTIA A+, Cisco, and/or Microsoft certifications relative to the position.

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

Crain Kia of Sherwood 5830 Warden Rd, Sherwood Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills. Skills: Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware Maintain user accounts, permissions, and systems access Troubleshoot and resolve technical issues related to software, networking, and hardware Document and track all support requests and solutions in the ticketing system Assist with DMS (Dealer Management System) and CRM software support Maintain IT department documentation accurately and in a readily accessible form Assist with equipment upgrades, inventory, and audits Install and configure workstations, applications and dealership peripherals Perform other duties as assigned by supervisor Qualifications: 1-3 years of IT support experience; automotive or dealership IT experience a strong plus Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred Strong understanding of Windows OS, networking, and remote support tools Ability to diagnose and resolve hardware and software issues efficiently Excellent communication and interpersonal skills Mus be self-motivated, organized, and able to work independently Benefits: Competitive pay Affordable health, dental and vision insurance 401(k) with company match Opportunities for advancement and professional development The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you!

Batesville School District is currently accepting applications for a Network Administrator for our growing district. The position is a 240-day contract. Benefits offered include health, dental, life insurance, in addition to retirement and paid time off. Job Description Direct any questions to Matt Baxter at *******************. Applications will be accepted until the position is filled. EOE

Established business in NWA is seeking a highly motivated individual to fill an available full-time delivery position. Must have excellent communication and people skills, and a valid drivers license. We offer competitive pay, an incentive plan, and a complete benefits package. Great work environment, and an excellent team atmosphere. We'll fill this position soon, so don't miss this great opportunity.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The Graduate Student Application Specialist is responsible for evaluating and processing Graduate School admission applications and coordinates with students, faculty, and departmental administrators. This position is governed by state and federal laws and agency/institution policy.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionSalary: Network and Support Administrator The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.

Job Description Application Specialist The Healthcare Application Specialist serves as the primary liaison between clinical users and the IT department, responsible for the implementation, configuration, support, and optimization of clinical and administrative software applications. This role ensures that electronic health record (EHR) systems and other digital health tools align with clinical workflows, regulatory requirements, and user needs. By continuously optimizing platform capabilities and minimizing functional overlap, the Applications Specialist helps enhance operational efficiency and user experience. This position reports directly to the Strategic Support Manager. Specific Duties and Responsibilities: Technical Support & Application Management: Develop and serve as subject matter expertise SME) in organizational EMR systems and supporting healthcare applications (e.g., EHR, practice management, telehealth platforms) Is responsible for accessing and understanding all manuals and documentation for the applications Perform routine system maintenance and testing in collaboration with IT Is responsible for reading release notes and other documentation on changes to the Applications prior to updates being applied and summarize for management May be responsible for installing and/or upgrading the Applications on user endpoints Provide Tier 2 support for application issues, escalating to vendors or IT leadership when needed Is responsible for maintaining accounts and credentials for the support portals and/or other methods of obtaining support for the Applications used by the organization Opens support cases on behalf of users after internal troubleshooting does not resolve an issue. Is responsible for using the Applications in a manner that meets best practice security standards and any regulatory requirement Uses an IT and application designated support ticketing system where end users submit internal support ticket, maintaining “time to first response” that meets or exceeds the current Key Performance Indicator (KPI) target response time for the IT tickets. Actively seeks out application problems by informally interviewing users to find pain points or process inefficiencies Works closely with the IT staff to diagnose issues related to how the Applications interact with the underlying operating system. Documents procedures fixes for common Application issues and makes these available to other appropriate staff May be responsible for running periodic reports within the Applications for various entities within the organization. Act as a bridge between application operations and IT/technical teams Ensure HIPAA and regulatory compliance in all application usage Ensure documentation templates and data entry support UDS, HRSA, and other compliance frameworks Monitor and maintain data integrity through audits and validation processes Training and User Support Develops training materials in written, graphical, and/or video formats and makes the materials available to users Trains end users on the correct use of the Applications as defined by the organization-This training may be in-person, remote, or recorded Responsible for the set-up and management of all new users in EHR and supporting applications Manage application settings, templates, forms, and alerts based on workflows and regulatory standards Conduct regular access reviews and account cleanup Provide go-live support, follow-up training, and best-practice coaching Gather user feedback and collaborate with your supervisor and leadership to improve usability and satisfaction Meets and exceeds current KPI goals for training evaluation satisfaction Participate in multidisciplinary workgroups for quality improvement, patient experience, and technology governance Platform Optimization & Contract Liaison: Participate in the deployment and onboarding of new applications or modules Serve as internal liaison for EMR and healthcare application vendor contracts Review contract terms and pricing with stakeholders and appropriate management Coordinate with contract repository manager for accurate execution Monitor vendor service level agreement compliance for all managed applications and escalate issues to meet KPI goals Facilitate renewal processes 90 days prior to expiration Review and validate monthly/annual vendor billing statements Reconcile user counts and licensing against contracts Track renewal dates and coordinate timely payments (100% on-time target) Report billing discrepancies within 5 business days to appropriate parties Assist with budget planning and cost projections Coordinate security assessments and risk evaluations Evaluate new and existing applications as organizational needs evolve Assess platform capabilities to prevent redundant functionality across systems Recommend consolidation or elimination of overlapping applications Other duties as assigned Safety/Infection Control Activities: Observes all safety/infection control policies and procedures. Attend safety/infection control committee training as required. Ensure an appropriate environment by keeping work areas clean and clutter free. Work may be performed in an interior medical/clinical environment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and standing, twisting, lifting and/or walking for more than four (4) hours per day. Work environment may involve exposure to hazards or physical risks, which require following safety precautions. May work with blood or blood-borne pathogens and will require OSHA training. Corporate Compliance Employees are encouraged to support and cooperate with the Healthy Connections, Inc. Corporate Compliance policy (M/Policy/Operations Procedures/General Operations Procedures). Employees are required to report any mismanagement to the Corporate Compliance officer. Employees are encouraged by Senior Management to follow the HCI Corporate Compliance program. Support and help to achieve HCI's clinical and business work plan in accordance with standards required to meet Patient Centered Medical Home recognition and other programs or objectives for HCI. Help to implement goals, objectives, policies, procedures, and systems such as Patient Centered Medical Home (PCMH), Meaningful Use (MU), and other programs or objectives for HCI. Reporting Relationship The Applications Specialist reports to and is supervised by the Strategic Support Manager. Communication HCI's primary form of communication is via company email Every employee is required to check and respond to company email on a daily basis to promote prompt and efficient communication and to become educated on the business of the organization. Evaluation The evaluation of work performance will be on-going and will be carried out by the Strategic Support Manager. It will include the specific duties and responsibilities of this position description plus employee ability to interact constructively with clinical and administrative staff and general working behavior. Formal evaluation will be conducted annually but may be initiated at other times by Management. Qualifications: Bachelor's degree in Health Informatics, Information Systems, or related healthcare/IT field preferred but associate's degree in required field is acceptable. Minimum of 2 years of experience supporting or implementing healthcare software systems (EHR, LIS, telehealth, etc.) Working knowledge of computer hardware, operating systems, and networks Working knowledge of clinical workflows in primary care, ambulatory, hospital, or behavioral health settings Understanding of software licensing and vendor agreements Ability to analyze and optimize platform capabilities to minimize functional overlap Valid state issued driver's license Ability to work independently and manage multiple priorities Strong business acumen and common sense Reliable transportation and ability to travel to all locations and to meetings outside of the service area. Ability to work night and weekends, if necessary. Ability to understand, exchange, and present verbal communication and instruction. Ability to establish and maintain effective, courteous working relationships with patients, staff team members, business entities and others. Ability to organize, prioritize and problem-solve independently. Ability to transition quickly between tasks. Preferred: Experience with specific EHR platforms (e.g., NextGen, eClinicalWorks, Epic) Clinical licensure or background (e.g., RN, LPN, MA) is a plus, not required. Experience in FQHC, community health, or value-based care environments is a plus. Certification in Health IT (e.g., CPHIMS, CAHIMS) or vendor-specific credentials. Working Conditions Primarily office or hybrid remote setting with occasional travel to clinic sites May require on-call hours or weekend support during go-lives or system updates Work Hours Forty (40) hours per week Status: This is an FLSA non-exempt position. This is an OSHA high risk position. Appointment to this position will be for the term of the grant supporting this position, so long as federal funds are available. Salary The specific salary is negotiated between the individual and the Chief Executive Officer (CEO) using the approved salary scale of the organization as a basis.