Remote support specialist jobs in Asheville, NC

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending - a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit. How You'll Contribute Triage, prioritize, categorize, resolve and/or escalate cases within our ITSM (Service Cloud - Salesforce) with a focus on meeting SLAs Administer and troubleshoot end-user hardware and software on a Microsoft Windows-based domain and a limited number of Mac OS devices Work in Active Directory\Entra ID performing routine duties such as onboarding, offboarding, password resets, group membership, and troubleshooting account lockouts, etc. Troubleshoot and resolve basic mobile device support requests iOS/Android Perform asset management duties such as hardware deployment, hardware return, break/fix, inventory reconciliation, and fulfilling hardware requests Provide user training and support for commonly used applications and systems Support end-user functions of the enterprise software application landscape, escalating to respective teams as needed Maintain service excellence by providing customers with regular updates throughout the management of their incidents and requests Participate in IT projects such as upgrades, rollouts, and migrations that fall within scope of Tier 1 Troubleshoot basic network and application connectivity issues Effectively communicate across multiple channels such as email, ITSM cases, chat, phone, and in-person Assist with creating and maintaining relevant technical knowledgebase articles Qualifications: High school diploma or GED 1+ years of experience working in a technical support role Ability to be on-site at our headquarters in Indian Land, SC Working knowledge of Windows operating systems Ability to provide basic technical support on MacOS Basic experience administering Microsoft 365, Active Directory, Entra ID, and using remote support tools Proficient communication skills, both written and verbal Proficient multitasking and organizational abilities. Basic understanding of IT security principles and practices Strong analytical skills to investigate and resolve customer support cases Ability to work extended hours, including nights, weekends, and holidays, if needed during periods of high volume or to meet special requests Even Better: Relevant certifications such as A+, ITIL Foundation, etc. are nice to have Experience in the mortgage industry Experience with Jira/Confluence, Salesforce Service Cloud, or similar platforms The expected salary range for this position is between: $41,900.00 - $61,700.00 The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. We also offer a benefits package that includes: Competitive pay Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE Retirement plan: 401(k) and Roth Paid Time Off: 16 days front loaded. Prorated based on the start date month 11.5 paid holidays per year Employee assistance program Excellent career growth opportunity Fun, team-focused working environment Employee driven community outreach program Relocation packages available The application window is anticipated to close on: January 2, 2026 We're definitely not your average mortgage company. When you're ready to grow your career AND your impact, we're ready for you. We're also one of the nation's top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at *****************

Job Description IT Support Specialist - Fast Track Your IT Skills with Us! Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. As an IT Superhero, you'll troubleshoot tech challenges for our clients and keep their systems running smoothly Who is Morris Business Solutions: We're a fun and supportive family-run business offering cutting-edge IT solutions across North and South Carolina. Think top-notch computers, cybersecurity, and everything in between! Responsibilities / Qualifications: Become a tech hero by troubleshooting problems for our clients via phone, email, or in person. Juggle multiple tasks like a pro - keeping track of support requests and keeping things organized is key! Dive into a wide range of IT challenges, from hardware to software. Highly Preferred Skills (but we can train the right candidate!): 2+ years of IT experience (or a passion for learning and a willingness to grow!) IT-related degrees or certifications a plus Experience with networks, firewalls, and keeping servers happy Experience with the tech trinity: Active Directory, VPN, and SQL Bonus points for experience with MSP, Office 365, and IP Phones Be able to work in the Duncan office 5 days a week. Why Choose Morris Business Solutions? Competitive salary and bonus structure (hello, financial freedom!) Comprehensive benefits package including health insurance, 401k with match, and paid time off (because work-life balance matters!) Explore the world with our annual Presidents Club Trip! (Past destinations: Paris, Hawaii, and more!) Training and development opportunities to keep your tech skills on point Join a fun and supportive team that feels like family! Ready to join the Morris Business Solutions family?

North Carolina's Premier ABA Therapy Provider for Children with Autism We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood clients while promoting a positive and supportive culture for our team members.Top 5% nationally in employee satisfaction!*Top 3% nationally in client family satisfaction!** Glassdoor Top 50 Best Places to Work All applicants are welcome - we provide paid training to all of our new therapists to accelerate their careers as RBTs (Registered Behavior Technicians)! North Carolina's Premier ABA Therapy Provider for Children with Autism We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood clients while promoting a positive and supportive culture for our team members.Top 5% nationally in employee satisfaction!*Top 3% nationally in client family satisfaction!** Glassdoor Top 50 Best Places to Work All applicants are welcome - we provide paid training to all of our new therapists to accelerate their careers as RBTs (Registered Behavior Technicians)!How you'll make a difference in the lives of children: Work one-on-one with children diagnosed with autism to enrich their lives by providing exceptional therapy services and support Implement evidence-based behavior treatment plans, teaching social, communication and life skills Collaborate with and learn from the top clinical minds in the field, preparing you for a career in a variety of healthcare, behavioral health or educational fields What we offer: Frequent reviews/raises: Reviews and wage increases every 6 months with frequent feedback to turbo charge your professional development and career Beautiful clinic spaces in which you'll work, collaborate and build friendships with passionate and fun-loving colleagues Medical, dental and vision insurance plan options*** Medical options include company-paid behavioral and medical telehealth care Paid time off 401(k) with 4% match Company-paid life and disability insurance Supplemental employee, spouse and child life insurance with AD&D options Short- and long-term disability options Company-sponsored discounts on electronics, travel, entertainment, fitness, apparel and more Employee reward and recognition program, regular company-sponsored holiday and celebration events Pet insurance What you'll bring: A passion for working with children with autism and their families An eagerness to be part of an energetic, passionate and caring team of professionals A high school diploma (bachelor's degree in any field preferred) A deep commitment to show up and bring your whole self to work every day (reliable transportation and a valid driver's license required) How you'll make a difference in the lives of children: Work one-on-one with children diagnosed with autism to enrich their lives by providing exceptional therapy services and support Implement evidence-based behavior treatment plans, teaching social, communication and life skills Collaborate with and learn from the top clinical minds in the field, preparing you for a career in a variety of healthcare, behavioral health or educational fields What we offer: Frequent reviews/raises: Reviews and wage increases every 6 months with frequent feedback to turbo charge your professional development and career Beautiful clinic spaces in which you'll work, collaborate and build friendships with passionate and fun-loving colleagues Medical, dental and vision insurance plan options*** Medical options include company-paid behavioral and medical telehealth care Paid time off 401(k) with 4% match Company-paid life and disability insurance Supplemental employee, spouse and child life insurance with AD&D options Short- and long-term disability options Company-sponsored discounts on electronics, travel, entertainment, fitness, apparel and more Employee reward and recognition program, regular company-sponsored holiday and celebration events Pet insurance What you'll bring: A passion for working with children with autism and their families An eagerness to be part of an energetic, passionate and caring team of professionals A high school diploma (bachelor's degree in any field preferred) A deep commitment to show up and bring your whole self to work every day (reliable transportation and a valid driver's license required) *Peakon/Workday benchmarking ** BHCOE benchmarking ***Eligible at 30 hours per week Mosaic is an Equal Opportunity Employer *Peakon/Workday benchmarking ** BHCOE benchmarking ***Eligible at 30 hours per week Mosaic is an Equal Opportunity Employer

Community Support Technician needed for the Asheville area to work with the Intellectual and Developmental Disabilities population. Technician will provide assistance with daily living skills and habilitative skills. 32 hours per week, Monday - Friday, 9:00 a.m. to 3:00 p.m. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

IT HELPDESK TECHNICIAN The Full-Time IT Helpdesk Technician will be responsible for lending operational support to existing and new locations, to include working with various vendors to achieve all technology requirements. Work duties will encompass a variety of tiered Service Desk tasks when not engaged in active project deliverables. Day-to-day snapshot: actively participate in managing incidents/requests for support, contribute to knowledge base, perform routine operational/maintenance procedures, asset management/inventory, and other project and work duties as assigned. Primary, project-driven responsibilities include physical installation, configuration, and maintenance of wired/wireless network hardware, servers, terminal & computers w/peripherals, administrative computing systems, printers, A/V equipment, and more. This candidate must have a user-friendly attitude with a strong customer service and team-minded orientation. Candidates must be flexible as the position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work. The range for this position is $22.00 to $24.00 an hour. RESPONSIBILITIES- Includes but not limited to the following: 1. Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely. 2. Resolve issues for clients via phone, in person, or electronically. 3. Document, tracks, and monitor service requests received via helpdesk ticketing system to ensure timely resolution. 4. Train and assist employees in computer hardware and software use. 5. Coordinates other technical activities for supported users. 6. Assist with managing physical IT inventory and maintain accurate/detailed inventor. 7. Ensuring internal security best practices and compliance measures. 8. Resolves printing issues and network connectivity issues. 9. Provide operational maintenance support of infrastructure items that affect/involve IT, e.g., phone systems, cabling, internet connectivity, copier, printer, scanner, and fax systems. 10. Other duties may be assigned as needed. 11. Position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work. 12. Current Software Environment: Intergy, Practice Analytics, Eaglesoft, Microsoft Office365, VMWare, XMedius, Bitdefender, AppRiver, StorageCraft, EPIC/Electronic Health Records-2023. 13. Current Hardware Environment: Stratus & Dell servers, Dell Workstations, Dell & HP terminals Surface tablets, Chromebooks, SonicWALL firewall, Aruba switches, Mitel phone system, Ubiquiti wireless, Konica Minolta MFP & HP printers. Knowledge and Skills desired: Excellent customer service skills, willingness to empathize with others and follow-through in providing the most efficient service possible. Proficient in the use of Microsoft Office programs to produce correspondence, documents, presentations, records, and spreadsheets. General knowledge of best practices and procedures in maintaining networks and computing/systems environments. Hands-on comfort with common power/hand tools that may be needed for installation work. Knowledge of medical operations. Familiarity with the role of Federally Qualified Health Centers (FQHCs) in the community. QUALIFICATIONS: Ideal candidate with have 2-3 years in Field Tech or related work Associate's Degree or higher preferred, and/or technical certifications in lieu of degree. Minimum of 2 years technical, hands-on installation, repair, and/or support work required. Greater “on-the-job” experience considered in lieu of degree or certifications. Bilingual English/Spanish or English/Russian is desired. WORK/LIFE BENEFITS Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth Eleven (11) Paid Holidays Two (2) Floating Holidays Accrued PTO (total of 156 hours 1st year) No weekends or holiday work required Employee Assistance Network FINANCIAL WELL-BEING BENEFITS 403b Retirement Savings with Match Employer Paid Short/Long Term Disability Insurance and Life Insurance HRSA and Public Non-Profit Student Loan Forgiveness CAREER GROWTH BENEFITS Monthly Staff Meetings and Training Relias Learning Management System Continued Medical Education (CME) & Continuing Education (CEU) Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Hourly range $22 to $24.00

This job posting expires at 11:59PM on December 21, 2025. No applications can be submitted after 11:59PM on December 21, 2025. Job Title: Public Safety Communications Training & Support Specialist Department: Public Safety Communications External Hiring Range: $22.51 - $26.68 Compensation Grade: 2005 Pay Range: $22.51 - $32.46 Posted Internally and Externally The Public Safety Communications Training support specialist reports to the Services & Support Division Manager and plays a key role in supporting new hire training, continuing education, and quality initiatives for our 911 Center. This is a full-time, in-person position based at our Public Safety Communications facility. This position normally works a standard Monday-Friday, 8:00 a.m.-5:00 p.m. schedule. Individuals who apply will go through an online assessment process. Candidates must be able to successfully complete a psychological evaluation as part of a conditional offer of employment. Purpose of the Position: The purpose of this position is to assist with various training programs within the Buncombe County Public Safety Communications (PSC) Department as well as assisting with the 911 Emergency Communications Quality Assurance (QA). Minimum Education, Training, and/or Experience: High school diploma or GED, and a minimum of two (2) years of public safety telecommunicator experience; or an equivalent combination of education and experience. Dispatch experience in law, fire, and EMS preferred. Additional Training and Experience: The following certifications, or their equivalents, are preferred. Some may be required to be maintained while in the position: * Public Safety Telecommunicator Certificate * National Incident Management System (NIMS) 100, 200, 700, 800 * Emergency Medical Dispatcher Certification * Emergency Medical Dispatcher Q * Emergency Police Dispatcher Certification * Emergency Police Dispatcher Q * Communications Training Officer Certification * DCI modules 1, 2, 3, and 6 (preferred) * DCI ATAC (preferred) * General Instructor certification (preferred) License and/or Certification Required by Statute or Regulation: Must possess and maintain a valid Terminal Operator certification provided by SBI/CJIS. Public Safety Telecommunicator Certificate, EMD Certificate, and OEMS Certificate. Essential Functions of the Position: * Supports the development, delivery, and evaluation of training programs for new and existing PSC staff. * Tracks and reviews trainee progress, ensuring benchmarks are met and identifying areas for improvement. * Collaborates with management to assess training effectiveness and make recommendations on trainee status. * Assists in updating training materials, including the 911 Training Manual and curriculum. * Assists with in-service training, APCO-certified courses (e.g., PST1, EMD, CTO, Supervision, FSC, LEC), and departmentwide training sessions. * Participates in recruitment and public engagement efforts such as job fairs and workshops. * Supports the Quality Assurance (QA) Program by conducting case reviews, analyzing trends, and recommending performance improvements. * Manages protocol software certifications and tracks required employee certifications via state systems. * Serves as Assistant Terminal Agency Coordinator (ATAC) and provides technical assistance to staff. * Maintains accurate records for training, QA, continuing education, and certifications. * Provides feedback and coaching to staff based on QA findings and collaborates on performance improvement plans. * Assists with implementing best practices in emergency call handling and protocol compliance. * Performs other related duties as assigned. Knowledge, Skills, and Abilities: * Strong knowledge of emergency telecommunications systems, CAD, radio technologies, and public safety software applications. * Proficient in research methods, computer skills, and the ability to learn and operate various software platforms. * Effective instructional and communication skills, including the ability to teach, lead meetings, and collaborate with professional staff. * Knowledge of quality assurance practices, including assessment tools and performance evaluation techniques. * Ability to provide technical assistance, exercise sound judgment, and interpret policies and quality standards. * Familiarity with HIPAA regulations and local government procedures. * Knowledge of County geography, major landmarks, and emergency response zones. * Skilled in customer service, office equipment use, and maintaining accurate records and reports. * Ability to gain and apply knowledge of CJIS and other regulatory systems In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions. Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective. It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.

IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC. Job Description The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position. Major Duties and Responsibilities: · Responsible for diagnosing and resolving Tier 1 and 2 issues. · Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.) · Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.) · Application and operating system maintenance and upgrades · System backups and restoration · System security and functional testing on both unclassified and classified systems. · Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact. · Interfacing with various levels of management for briefing on configuration and design updates and changes. · Responding to alarms and providing level 2 maintenance support for the customer base. · Keeping customers informed by providing status updates. · Providing outage reports to appropriate levels of management. · Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant. · Suggest and implement solutions based on customer requirements and project goals. · Assist other IT professionals as required. Qualifications Basic Required: · Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered. · Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments. · Experience and working knowledge of DNS and DHCP infrastructure and technology. · Experience and working knowledge of VMware administration. · Ability to work responsibly with or without supervision. · Working knowledge of ITIL processes. Qualifications Desired: · Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred. · Experience with MS Exchange. · Experience with SCCM. · Experience with NetApp storage. · Experience with Cloud storage. · Experience with Alarm/Physical security systems. · Good oral communication and technical writing skills. · Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required. · Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed. Additional Information Clearance Requirements: Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply. KeyLogic is proud to be an EEO/AA employer, M/F/D/V.

Kelly Services is currently seeking a **Technical Specialist** for one of our top clients in **Arden, NC.** **JOB TITLE:** **T** echnical Specialist **DURATION:** 12 Months (Temporary / Contract) **PAY RATE:** $32 - $40 per hour W2 **JOB** **_DESCRIPTION:_** **Shift:** Monday-Friday, 8AM-4:30PM The Technical Specialist is responsible for supporting the manufacturing and process development teams by managing the administrative aspects of tooling fabrication builds and ensuring technical documentation is properly formatted, published, and maintained within the Quality Management System (QMS). **Key Responsibilities:** **1. Fabrication Management & Quoting** - Oversee and coordinate the administrative workflow for fabrication builds, including tracking progress, updating stakeholders, and ensuring timely completion. - Prepare, review, and manage quotes for fabrication projects, working closely with engineering and procurement teams. - Maintain detailed records of builds, changes, and approvals to support traceability and compliance. - Serve as the primary point of contact for build status updates and issue resolution. **2. Technical Specification & Documentation** - Format, publish, and manage technical documents, specifications, and work instructions in accordance with company and industry standards. - Ensure all documentation is properly controlled and published within the Quality Management System (QMS). - Collaborate with process engineers and subject matter experts to gather, clarify, and update technical content. - Support audits and compliance activities by ensuring documentation is accurate, up-to-date, and readily accessible. **3. Continuous Improvement** - Identify opportunities to streamline administrative and documentation processes. - Participate in cross-functional meetings to support project planning and execution. - Provide feedback and recommendations for process enhancements. Qualifications: - Experience in manufacturing, engineering administration, or technical documentation preferred. - Strong organizational and communication skills. - Familiarity with QMS platforms and document control best practices. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with Microsoft Office and document management systems. - Experience with CAD drawings and modeling a plus **Why Kelly?** Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests. As a Kelly Services employee, you will have access to numerous perks, including: + Exposure to a variety of career opportunities as a result of our expansive network of client companies + Career guides, information and tools to help you successfully position yourself throughout every stage of your career + Access to more than 3,000 online training courses through our Kelly Learning Center + Weekly pay and service bonus plans + Group-rate insurance options available immediately upon hire* **Let us help advance your career today.** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly Engineering? Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**To Qualify; You should live in the Asheville, NC area today.** **Introduction** Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) EHR Support Analyst II today with HCA Healthcare. **Benefits** HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (********************************************************************** **_Note: Eligibility for benefits may vary by location._** Come join our team as an EHR Support Analyst II -RN. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! **Job Summary and Qualifications** The **EHR Support Analyst II** , serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The **EHR Support Analyst II** , facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An **EHR Support Analyst II** may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. **GENERAL RESPONSIBILITIES** - Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. - Leads and facilitates the facility's core clinical systems team on clinical IT activities - Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. - Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests - Serves as project leader for facility-based implementations of clinical applications software releases and new products. - Provides on-call assistance as needed. - Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility - Facilitates and manages maintenance of facility-specific dictionaries - Provides input to customize base division policies and procedures, training, and best practices for use within the facility. - Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. - Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications. - Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results. - May develop clinical application reports as needed - Performs quality audits and tracks metrics related to clinical application use - Participates in meetings as a member of facility clinical leadership - Promotes system security and patient confidentiality and helps ensure compliance - Coordinates the execution and use of tools for audits - Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership - Adheres to Code of Conduct and Mission & Value Statement - Participate in special projects as needed and performs other duties as assigned **KNOWLEDGE, SKILLS & ABILITIES:** **Required:** - Understanding of clinical operations and processes - Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR - Demonstrated ability to establish and build strong relationships across a broad range of personality types - Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing - Demonstrated customer orientation - Excellent leadership and teaching abilities - Demonstrated advanced computer skills - Understanding of reporting tools functionality and capabilities - Must be able to drive to assigned sites to complete work **Preferred** : - Proficiency in various programming and clinical application reporting tools - Customer service orientation and/or training **EDUCATION & EXPERIENCE:** - Bachelor's degree preferred - One to Three years' experience in clinical application support or related clinical work experience **CERTIFICATE/LICENSE:** Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. ITG (*************************** transforms healthcare and gives people **healthier tomorrows** . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to **move healthcare forward** . We do this by seeking, embracing, developing, and delivering technology for patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our EHR Support Analyst II -RN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include: -Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs -Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation -Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies -Supporting client procurements of system solutions. -Designing and overseeing testing and evaluation of revenue system solutions -Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints -Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations -Managing tasks and projects, including scope, schedule, budget, and resource identification -Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public -Mentoring junior and mid-level staff in revenue collection systems -Supporting business development efforts and proposals in areas related to the above -Managing RUC and/or tolling projects **Job Title:** Transportation Revenue System Specialist **Group:** TSO **Employment Type:** Regular **Minimum Qualifications:** Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** -Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems -Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy -Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems -Fluency with financial analysis, including cost analysis of revenue collection systems -Understanding of transportation technology and innovation trends **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 10% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $104,229 **Pay Range Maximum:** $182,374 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Posting Number S0669 Classification Title Technology Support Technician Overall Position Competency Contributing Working Title Client Support Technician Position Number 001082 FLSA Non-Exempt NC Salary Grade Equivalency IT01 (For employment/re-employment priority purposes only) Recruitment Range $39,200$41,200 This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking. Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure. Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus. Division Academic Affairs Department Information Technology Services Full-Time / Part- Time Full-Time Months per Year 12 Months Time Limited Position No If time-limited, length of assignment Not Applicable Minimum Education/Experience/Skills * Graduation from high school and one year in the field of technology related to the position's role. * Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. * Journey level requires an additional six months experience * Advanced level requires an additional one year of experience. Preferred Education/Experience/Skills Graduation from a two-year technical college with a major in computer science or information technology and three years of progressive experience in the information technology field of work related to position's role; or graduation from a four-year college or university and three years of experience in the information technology field of work related to the position's role; or graduation from a four-year college or university with a major in computer science or information technology or related degree and two years of progressive experience in the information technology field of work related to the position's role; or an equivalent combination of training and experience is preferred. Work Schedule and Hours Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department. Competency Profile ************************************************************************************* Posting Detail Information Special Instructions Summary Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Posting Date 11/20/2025 Closing Date 12/11/2025 Open Until Filled No

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Wage: $20-25 per hour Job Description: As a Helpdesk Technician at Appalachian Network Services Inc, you will provide crucial first-level technical support within our IT Support department. This in-office role focuses on delivering responsive and high-quality remote support for our customers' technology needs, including workstations, servers, printers, networks, and other IT systems. Key Responsibilities: Provide prompt and effective first-level reactive remote support for issues related to core business applications, operating systems, workstations, servers, printers, networks, and phone systems. Implement and support basic remote access solutions including VPN, Terminal Services, and Citrix. Actively manage and respond to customer support tickets and calls, ensuring high-quality service and timely issue resolution. Maintain and update system documentation in ConnectWise, ensuring procedures are current and effective. Communicate effectively with customers, keeping them informed of incident progress and managing notifications for impending changes and scheduled outages. Additional Duties and Responsibilities: Maintain high customer satisfaction through fast and effective resolution of customer requests. Work independently and within a team setting to manage the helpdesk ticket queue, pulling email tickets from the top of the board and answering all support calls. Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations. Company Culture: At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations. We are committed to providing a supportive environment where employees can thrive and contribute to our success. We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported. Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel. Knowledge, Skills, and Abilities Required: Proficient understanding of operating systems, business applications, printing systems, phone systems, and network systems. Strong interpersonal and communication skills, including telephony, active listening, and customer care. Effective diagnostic and troubleshooting skills, with the ability to multitask and adapt to changes quickly. Technical awareness to appropriately match resources to technical issues. Self-motivated with the ability to work effectively in a fast-paced, in-office environment. Professional Certifications: Required: CompTIA A+ Preferred: CompTIA Security+, Network+ Experience: At least 3 years of experience in information technology, preferably in a helpdesk or technical support role. Associate's degree in Information Technology, Computer Science, or related field; or equivalent experience preferred. Benefits: Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions. Dental and Vision Insurance: Available for employee enrollment at their own expense. Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available. Flexible Time Off: We provide flexible time off to support work-life balance. 401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning. Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance. Career Advancement: Opportunities for professional growth in a rapidly expanding company. Schedule: Full-time, 8 Hour Shift, Monday to Friday Potential on-call responsibilities as needed This is a 100% in-office position. Company's Website: ******************** As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.

We are hiring for: Employment Support Professional Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! This position requires an energetic and organized person with proven knowledge, skills, and abilities in achieving quantitative placement goals, knowledge and experience preparing clients for employment, developing unsubsidized jobs with private and public employers, placing clients into jobs, and providing follow-up support services to assure job retention. Must demonstrate and apply knowledge about disabilities, including disability and privacy laws. Ability to communicate effectively with clients and staff, exhibit effective customer service skills, promote client self-advocacy skills and counseling skills. This position provides and coordinates a wide range of supportive employment services. The program's practice model is based on the Individual Supportive Employment with Long-Term Vocational Supports as defined by the Department of Justice. Assist adults with a wide range of mental health issues and conditions in obtaining employment. Job Summary This position requires an energetic and organized person with proven knowledge, skills and abilities in achieving quantitative placement goals, knowledge and experience preparing clients for employment, developing unsubsidized jobs with private and public employers, placing clients into jobs, and providing follow-up support services to assure job retention. Must demonstrate and apply knowledge about disabilities, including disability and privacy laws. Ability to communicate effectively with clients and staff, exhibit effective customer service skills, promote client self-advocacy skills and counseling skills. This position provides and coordinates a wide range of supportive employment services. The program's practice model is based on the Individual Supportive Employment with Long-Term Vocational Supports as defined by the Department of Justice. Assist adults with a wide range of mental health issues and conditions in obtaining employment. Education/Experience/Certifications/Licenses/Physical Demands Prefer a Bachelor's Degree in a human services field from an accredited college or university and at least 1 year of experience working with intellectually developmentally disabled persons, mental health, substance abuse,, or a Minimum of 2 years' experience in recruiting and job placement, or an equivalent combination of education and experience Applicant must be able to pass a pre-employment drug-screening exam, and possess a valid Driver's License. Education, Licensure, and Experience required for the position include: Bachelor's degree preferred. Minimum of 2 years' experience in recruiting and job placement. Responsibilities Clinical team integration (with Employment Support Professionals as members of a clinical team); participate in ongoing collaboration with client's treatment team for clinical consultation, employment plan or for the development of behavioral health support services. Assist clients in making the decision as to whether they will disclose their disability to an employer, ensuring that individuals have all necessary information available on the potential ramifications of their choices, and promoting their preferences and self-determination. Provide support for individuals in a variety of ways such as vocational assessment, job development, training, technical assistance, monitoring safety conditions, transportation and follow - along support. Receive, review, process, file and/or submit a variety of documents and reports and electronic files on client's including time studies, performance ratings, time sheets, data sheets, production sheets, professional contact sheets, accident reports, client satisfaction surveys, etc. Establish a job matrix (accounts) to support employment interest expressed by clients served. Engage clients and assist them in identifying areas of employment interest. Provide ongoing individual support and encouragement to clients. Match job seeking clients and employers using a variety of professional job placement and job development skills. Provide follow along supports and retention services including on site job coaching to ensure client success and employer satisfaction. Provide ongoing client vocational assessment, developing client employment goals and job support plans. Maintain accurate, clinically sound, and up-to-date documentation as required associated with billing, assessment, treatment, person's progress, clinical team and other activities. Completes observations of service users in all of their settings, (i.e. school, home, community, etc.) to ensure that all policies, procedures, and program data are in place and being implemented correctly. Works closely with other clinical/professional staff to maintain communication and provide feedback, standard procedures, expedite employment plan implementation. Assist clients in obtaining information about benefits and how they are impacted by the client's employment. Provide education/support to employers as agreed upon with clients. Participate as a member of a supported employment team consisting of a clinical director, peer support staff and mental health professionals. Engage clients and assist them in identifying areas of employment interest. Document results of observations, consultations, and meetings to address client-related issues. Draft responses to and implement changes brought about by Quality Assurance audits and/or other regulatory agencies. Maintains all services in compliance with IPRS regulations without condition level deficiencies. Monitors and ensures the protection of service users' rights on an on-going basis. Follow MHDDSAS regulations and guidelines for supported employment. Assist in conducting screening and assessment procedures with individuals. Train, oversee and direct the activities of individuals while performing job duties. Work as liaison between the employer and employee to ensure needs are met. Provide support for individuals in a variety of ways such as assessment, job development, training, technical assistance, monitoring safety conditions, providing transportation and follow - along support. Establish and maintain good relationships with various individuals and agencies including area supervisors, referring agencies, VR counselors, parents/guardians, case workers, employers, etc. Receive, review, process, file and/or submit a variety of documents and reports and electronic files on individuals including time studies, performance ratings, time sheets, data sheets, production sheets, professional contact sheets, accident reports, client satisfaction surveys, etc. Core Individual Contributor Competencies RHA's Competencies are a reflection of our 7 Habits Culture of Caring and Leadership Serving the People we Support / Customers - Supports our Culture of Caring Has sufficient knowledge of the services and helps the people we support or our customers enthusiastically; communicates well with the people we support and customers and follows up as necessary is always professional and represents the organization positively. Accepting Responsibility - Supported by Being Proactive Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad. Supporting Organizational Goals - Supported by Beginning with the End in Mind Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions. Managing Time - Supported by Putting First Things First Accurately estimates time required to complete actions and activities; adheres to schedule and timetables; sensitive to the use of other people's time. Supporting Co-Workers - Supported by Thinking Win-Win Contributes to team performance by providing encouragement and support. Helps others overcome obstacles and successfully accomplish goals. Attentive Listening - Supported by Seeking First to Understand, then to be Understood Uses active listening techniques to avoid distractions and show interest in what the speaker has to say; is open to other viewpoints and clarifies points of contention; demonstrates patience while listening to others and does not interrupt. Solving Complex Problems - Supported by ‘Synergize' Effective at thinking through complex problems and information; uses traditional and innovative approaches to identify effective solutions. Seeks to accept and build off the ideas of others for solutions others may not have considered. Pursuing Self Development - Supported by Sharpening the Saw Demonstrates ambition and desire to move forward in his or her career; seeks feedback on ways to increase his or her performance; takes advantage of opportunities to build new skills and capabilities. The ideal candidate for the Employment Professional position must have a flexible schedule and reliable transportation. Previous experience preferred, but we are willing to train the right person. Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you've earned from hours you've already worked, before payday! Employee perks and discount program: to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

User support - fielding support calls, diagnosis of the problem, suggested resolution and escalation if needed. Support of phones, networks, PCs and applications Facilities management Day-to-day support of our regional office desktop and laptop computing environments. Maintain inventory of the company's hardware and software Works closely with other teams as needed to establish and ensure proper issuance, return and security of company desktop and laptop PC's and their associated peripherals. Requirements College or further education preferred 1 year experience in a Desktop Support role Working knowledge of TCP/IP, T-1s, Frame Relay and DSL Experience in establishing, setting, and enforcing strong procedures and

The Infrastructure Technology Support Technician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business. KEY RESPONSIBILITIES: Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments. Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security. Provide one-on-one user training and ensure compliance with company policies. Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications. Manage and prioritize end-user support requests through the Help Desk ticketing system. Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications. Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users. Collaborate with other Corporate IT members and 3 rd party vendors to design, implement, and maintain company-wide IT strategies and standards. Promote and drive adoption of standardized infrastructure, business systems, and best practices. Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness. Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders. KEY SKILLS AND COMPETENCIES: Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred). Experience with system administration, server management, and cloud services (Microsoft 365 / Azure). Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support. Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues. Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking. Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation. Strong written and verbal communication and interpersonal skills; ability to mentor and train users. Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence. EDUCATION AND EXPERIENCE REQUIREMENTS: Post-secondary education in a related field preferred but not required. Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred. Hands-on experience with: Microsoft Active Directory, Windows Server and Win Client OS VMware or another Hypervisor, and virtual server management Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.) Microsoft 365 tenancy Azure, AWS, OCI or other cloud infrastructure Ring Central or other VoIP telephony Demonstrated success in delivering business value through IT-enabled solutions. Strong project management skills with the ability to oversee multiple initiatives simultaneously. Proven vendor management experience. Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable. WORKING CONDITIONS/OTHER: Full Time, Salary Non-Exempt, 40+ hours per week, Monday - Friday On-call availability for off-shift issues as required. Occasional travel to other facilities may be required. This job works both in a normal office environment and in the plant with some exposure to noise, dust, and machinery. Approximately 60% / 40%. Sitting/standing, free to move around, some repetitive movements (i.e., keyboarding) Sustained visual concentration on numbers, policy documents, etc. while viewing small areas such as monitors and small screens. Maintains up-to-date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities. This position description is not intended to be an exhaustive list of all duties, responsibilities and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Bank Services Support Specialist will be the first-tier customer support for retail branches. This position will provide support for teller and branch balancing/teller system, new account opening, account maintenance, safe deposit box processes, official check processes, ChexSystems review, and testing for Retail systems. This position is also an additional point of contact for Retail Branch employees who need assistance or advisement on desired bank procedures and how to complete tasks, often during face-to-face customer interactions. Key Responsibilities / Essential Functions * Acts as first-tier customer support for retail branches. * This position will provide support for teller balancing/teller system, new account opening, account maintenance, safe deposit box processes, and official check processes. * Reviews Chex systems results from branches. * Responsible for testing Connected Teller and Aperio for system updates and functionality * Resolves customer issues involving bank products and services. * Collaborates with other Retail Care team members to improve customer service. * Provides support for indexed items into cold storage. * Acts as a liaison with other back-office departments while supporting Retail branch employees when further research or capabilities are needed. * Maintain confidentiality and security of sensitive information. Job Requirements Education: * High school diploma or equivalent required. Required: * 1+ year of relevant experience required. * Ability to successfully complete continued training courses throughout lifetime of position. * Proficient in Microsoft Office products. Preferred: * Associate degree in business-related field. * Teller work experience. * Customer service skills. About HomeTrust Bank HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at ************ Apply today to take your first steps towards joining this talented population of employees within a growing organization. Work Environment, Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. * This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. * Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. * Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required. * The employee will frequently communicate and must be able to exchange accurate information with others. * The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools. DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Our client supports local companies with small or no IT groups by providing support for their desktop maintenance and deployment/upgrade projects and systems monitoring. Projects include (but aren't limited to) removal of the old hardware, installation of the new hardware and could involve the installation of new peripherals (printers, monitors etc). This role will sit onsite in Asheville at their main office. They are needing this person to be an excellent communicator and troubleshooter. Essential Duties and Responsibilities: - Deploy systems using ImmyBot, Microsoft Intune, and related tools - Configure, test, and diagnose hardware and software for clients - Set up user accounts, email, and permissions - Record system configurations and deployment steps accurately - Maintain and review system documentation via ticketing system - Communicate incident and request status, changes, and outages to customers - Work with team members to ensure timely service - Update clients and stakeholders on job progress and technical details - Log tasks and time entries in the ticketing system - Follow best practices to keep systems and documentation current - Provide IT support for Microsoft business applications and operating systems - Deliver basic to intermediate network and remote access support (VPN, Terminal Services, Citrix) Additional Duties and Responsibilities: - Ensure service quality and client satisfaction through attention to detail. - Escalate advanced technical issues beyond role scope. - Keep bench and storage organized and secure. - Support inventory, labeling, and asset tracking for deployed systems. - Join team meetings, training, and process improvements. - Deliver fast customer request turnaround. - Collaborate and communicate well with team members. - Coordinate with Service Delivery Manager for proper request routing. - Escalate service requests needing higher-level support. - Log time and expenses promptly in the ticketing system. - Complete ticketing system training and consistently follow processes. - Record all work as service tickets. - Attend regular team meetings. Skills Hardware, Intune, ticketing system, Help desk support, Support, Customer service Top Skills Details Hardware, Intune, ticketing system Additional Skills & Qualifications - A+ Certification - Network + or Security + Preferred - Two years of computer systems or network related experience. Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Asheville, NC. Pay and Benefits The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Asheville,NC. Application Deadline This position is anticipated to close on Dec 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.