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  • Linux and Cloud Application Support Specialist

    General Dynamics Mission Systems 4.9company rating

    Remote support specialist job in Boulder, CO

    As a Linux and Cloud Application Support Specialist for General Dynamics Mission Systems, you'll be a member of a cross functional team responsible for ensuring virtual machines and applications run successfully within a Platform As A Service environment. The Linux and Cloud Application Support Specialist will be responsible for new installation and deployment of Platform As A Service systems, to include monthly systems updates and troubleshooting application or VM issues. We encourage you to apply if you have any of these preferred skills or experiences: Red Hat Enterprise Linux, VM management, containerized services, tiered helpdesk experience. What sets you apart: Likes troubleshooting and solving problems Wants to get hands-on experience with a lot of different applications/software Wants to improve user experience and overall product performance Our Commitment to You: An exciting career path with opportunities for continuous learning and development Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is NOT a remote opportunity. This position is hybrid with majority in-office support, some room for telework. Basic Qualifications: Bachelor's degree in computer science, a related field or equivalent relevant experience is required, plus a minimum of 2 years of relevant experience; or Master's degree. Department of Defense TS/SCI security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. #LI-Hybrid Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $85,239.00 - USD $92,231.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $85.2k-92.2k yearly Auto-Apply 60d+ ago
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  • IT Support Specialist

    Beumer Group 4.2company rating

    Remote support specialist job in Denver, CO

    BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description Your Mission BEUMER Group is committed to providing our employees with an exceptional digital work environment that empowers innovation and productivity. As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our IT infrastructure while driving IT projects that enhance our technology landscape within North America. You will be responsible for network configuration, maintenance, and project management, helping us maintain our commitment to excellence in employee experience. Responsibilities Network Configuration and Maintenance: Ensure network security, performance, and scalability. Monitor network traffic, troubleshoot connectivity issues, and implement solutions. Collaborate with global stakeholders to enforce network security policies and practices. IT Project Management: Lead IT projects that enhance the workplace experience from initiation to completion, ensuring value-generating benefits for the organization. Define project scope, objectives, and schedules. Support and Administration: Provide technical support to end-users, resolving hardware and software issues promptly while communicating transparently and creating an excellent experience. Advocate for the importance of information systems security and support the implementation of critical processes and security practices. Onsite Support & Customer Partnership Provide hands-on IT support at long-term project sites (e.g., airports), ensuring stable operations for project and customer teams. Evaluate local needs, identify improvement opportunities, and translate them into clear recommendations and project plans. Act as a trusted partner to customers, supporting continuous improvement and AI-driven initiatives that require IT expertise. Annual compensation range: $85,000.00 - $95,000.00 annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Requirements, Skills & Abilities Bachelor's degree in Information Technology, Computer Science, or a related field 2-5 years of experience in network administration and IT project management Strong service and employee-experience-oriented, energetic mindset paired with a drive for continuous improvement that creates value for employees and the company Well-developed interpersonal and communication skills, with the ability to deliver exceptional results in a fast-paced, dynamic environment Strong attention to detail, process development and project/organizational management Highly organized in working, thinking and prioritizing Ability to travel domestically and internationally, as required, up to 50% of the time Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
    $85k-95k yearly 53d ago
  • OPERATIONS/FIELD SPECIALIST

    King Soopers 4.6company rating

    Remote support specialist job in Commerce City, CO

    Assess each store s ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Serve as the subject matter expert and liaison with Retail Operations and Front-End/KPF Manger to provide feedback on the effectiveness of the Enterprise operational plans/programs, systems and/or application opportunities. Partner with Asset Protection, KPF & AML Compliance, Division KTM and Division KSM to achieve Front-End goals. Coordinate division rollout and training for all Front-End solutions. Work with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our King Soopers family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Desired Training curriculum facilitation certifications Minimum Proficient in Microsoft Office Ability to recognize and protect highly confidential information Ability to learn and enhance knowledge and skills in various job related areas Proven success facilitating meetings varying in size and scope Experience successfully identifying, adopting and leading change initiatives Strong analytical, conflict management and problem resolution skills Demonstrated ability to work collaboratively with committees and peer groups Strong skills in leadership, interpersonal relationship building and the development of others Excellent oral/written communication skills Analyze store operations data to identify opportunities and work with retail operations department/ store leaders to take corrective action Assist district managers in monitoring/troubleshooting issues affected by various applications Partner with Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM and Division KSM to achieve Front-End goals Ensure implementation of division marketing plan and operation initiatives to improve overall customer experience Discuss store and department financial performance (sales, shrink, labor expenses, etc.) and other targeted goals with district manager and store leaders Ensure the effective implementation of technologies and upgrade releases and the use of systems Assist and monitor the installation, training, and follow-up of new equipment and/or work methods via coordinators Partner with district managers/ store leadership to ensure stores operate within the expense goals Review operational measures (reports, scorecards) with store leaders and district managers Monitor competitive situations and significant activities Provide feedback to Retail Operations manager, district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-End departments and ensure training and transition as required of new department managers Ensure compliance with federal, state and local laws, and company policies and standards on applications and/or programs Monitor and support Food Safety, Safety and Sanitation best practices Conduct annual Anti-Money Laundering audit for assigned stores Travel to various store locations to provide necessary support Must be able to perform the essential job functions of this position with or without reasonable accommodation
    $32k-39k yearly est. 3d ago
  • MDDU CBRN Tech Support Specialist Level II

    Parsons Commercial Technology Group Inc.

    Remote support specialist job in Denver, CO

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Tech Support Specialist Level II to join our team! What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). * On a need to basis, perform responsibilities of level I TSS with Federal oversight What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 5 years of experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
    $72.9k-127.6k yearly Auto-Apply 48d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Denver, CO

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $37k-60k yearly est. 7d ago
  • Technical Support Analyst / Sharepoint Support Analyst

    Collabera 4.5company rating

    Remote support specialist job in Highlands Ranch, CO

    We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years. Job Description POSITION SUMMARY: Under minimal supervision provides analysis and technical expertise in an existing or changing/emerging environment. Performs a broad range of tasks which may include research, analysis, design, coding and testing, installation, maintenance, support, training, evaluation and selection, enhancement and implementation of SharePoint 2013 solutions. ESSENTIAL DUTIES: • SharePoint site design, enhancement and development • Respond to and analyze business requirements, interact with users to refine requirements, design, develop, and test implementation • SharePoint master pages, styles, layouts, themes, composed looks and search display templates • SharePoint responsive designs and/or mobile device channels development • SharePoint web services and web parts • Conducts research and identifies problems and significantly improve, change or adapt existing methods and techniques in accordance with business needs. • SharePoint 2010 and 2013 Enterprise • Create new SharePoint Pages including data-driven web parts using SharePoint technologies. • Convert business requirements into technical solutions using appropriate and applicable SharePoint technologies. • Create custom forms and SharePoint workflows to guide end-users through complex business processes • Help with end user training and has the ability to interact with internal customers to provide guidance with SharePoint related tasks. • Document both business and technical requirements, workflows, and processes as communicated by management. Qualifications Required Experience: • Bachelor's Degree in related field or equivalent experience • 3 to 5 year experience in delivering SharePoint based solutions for the business using SharePoint standard functionalities and customization • Experience developing web parts, best practices and feature deployment. • Experience with form building and custom workflow development. • Direct experience using SharePoint 2010 or later (2013 preferred). • Expert in all out-of-the-box features in SharePoint 2010 and 2013. • Manage existing and develop solutions with Office InfoPath Forms Services • Requires in-depth knowledge of Systems Analysis and Design concepts and associated tools. • Demonstrated ability to lead projects, including project management tool experience, leading project teams, and coordination with client personnel. • Knowledge and use of relevant PC software applications and skills to use them effectively. • Demonstrated ability to communicate effectively both verbally and in writing. • Solid analytical and problem solving skills • Solid communication and presentation skills • Highly organized individual, capable of handling multiple competing priorities and comfortable working with a team of systems administrators and business users Additional Information Candidate must be available for Onsite Interview in Highlands Ranch, CO
    $66k-90k yearly est. 60d+ ago
  • A48-Help Desk Technician 48

    FHR 3.6company rating

    Remote support specialist job in Golden, CO

    Job Description 100% on Site. Our direct client has an opening for a Help Desk Technician 48 is 14 months with the option of extension, and the client is in Golden, Colorado 80401 The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
    $41k-71k yearly est. 24d ago
  • Desktop Support Analyst 2

    Arrow 4.1company rating

    Remote support specialist job in Denver, CO

    What You'll Be Doing: Track, record and respond to complex requests for IT technical support from Executive staff and other users. Technical support will include PC and Mac hardware & software, mobile devices and peripherals. Experience with Microsoft Client Operating Systems Extensive application support experience with Microsoft Office suites and Office365 Applications Executive/C-Suite Support o Support for all devices o Hands-on Major Meeting Support Level 1 AV Support for conference rooms and equipment Assist Level 1 and 2 Desktop analysts with troubleshooting issues. Collaborative troubleshooting of highly complex issues with 3rd level support teams. Thoroughly document procedures and processes. Create detailed Knowledge Base articles. Ability to effectively prioritize and execute tasks in a high-pressure environment Actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of the IT Support team supports Arrow facilities throughout North America. Deploy PC software fixes, patches, updates for Windows and Apple devices. Correctly manage assets in the Arrow Asset Management System with accurate and detailed computer hardware information. Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc. Diagnose and resolve support incidents via phone, remote control or desk-side visits. Proficient in basic network fundamentals Collaborates with 3rd level support to troubleshoot highly complex issues. Proactively coordinates with other IT teams to ensure high quality IT service delivery Function as department head during manager's absence. What We Are Looking For: Typically requires a 4 year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience. At all times display a stellar customer service mindset and the urgency to identify and provide technical solutions. Demonstrate an expert level ability to inspire trust by performing expert technical support with highly professional written and oral communication skills. Proficiency in troubleshooting hardware and software issues across various operating systems (Windows, Linux, Mac OS) and familiarity with Microsoft Office and Microsoft 365 applications Provide on-site support to Executive staff for all off-site meetings. Demonstrate an expert level ability to maintain confidentiality. Demonstrate an expert ability to manage multiple complex requests in order to create an effective schedule. Must be able to physically handle and set up technology equipment. Can require lifting to 50lbs. Work Arrangement: Hybrid: 4 days in office/1 day work from home What's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) On-site Café with Catering Option for Busy Lifestyles 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! Bike Racks And more! Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! Annual Hiring Range/Hourly Rate:$32.40 - $39.60 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-CO-Denver, Colorado (Panorama Arrow Building) Time Type:Full time Job Category:Information TechnologyEEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
    $32.4-39.6 hourly Auto-Apply 5d ago
  • IT Support Specialist

    Wowza Media Systems 4.0company rating

    Remote support specialist job in Lakewood, CO

    The IT Support Specialist provides hands-on technical support, manages user access and hardware, and ensures a secure, reliable IT environment. This role supports both onsite Denver employees and distributed team members. Because of hardware handling, office support, and onsite troubleshooting, this position requires being onsite in Denver several days per week. Key Responsibilities End-User Support Provide Tier 1-2 support for employees in the Denver office and remote team members. Troubleshoot: Microsoft 365 / Outlook Slack Zoom VPN and basic networking Mac and Windows device issues Printers, monitors, docking stations, and peripherals Manage and resolve helpdesk tickets in a timely, communicative manner. Systems Administration Administer user accounts, access, and policies in: Azure AD / Entra ID Microsoft 365 Admin Center Slack Admin Airbase (cards, reimbursements, approval routing) Salesforce (basic access, MFA, login troubleshooting) Assist Internal Systems team in supporting system enhancements, integrations, and rollouts. Hardware & Asset Management Own end-to-end laptop lifecycle: ordering, imaging, Kandji enrollment, configuration, shipping, and returns. Maintain accurate hardware and software inventory. Support hardware troubleshooting, repairs, and replacements onsite. Security & Compliance Manage device security and compliance using Kandji for: Device enrollment Configuration profiles Patch management Lost/stolen device controls Enforce security standards: disk encryption, MFA, OS updates, compliance automations. Assist with SOC 2 evidence gathering and maintaining related controls. Promote least-privilege and secure-by-default practices across systems. Project & Collaboration Work closely with Internal Systems, Engineering, and Finance. Support ongoing improvements and deployments across: Salesforce NetSuite Boomi Airbase Avalara Document recurring issues and propose automation or process improvements where possible. Requirements Must-Have 2-4+ years of IT support or helpdesk experience. Strong Mac and Windows support skills. Experience with Azure AD / Entra ID and Microsoft 365 administration. Hands-on experience with Kandji. Strong troubleshooting and communication skills. Ability to work onsite in Denver several days per week. Nice-to-Have Slack admin experience Basic Salesforce user support PowerShell or bash scripting basics Fundamental networking knowledge (DNS, VPN, Wi-Fi) Experience with SOC 2 or similar compliance frameworks Success Measures (First 90 Days) Handles Tier 1-2 support independently and proactively. Owns onboarding/offboarding and keeps processes running smoothly. Maintains accurate asset inventory and consistent Kandji compliance. Understands core system relationships and escalation paths. Provides dependable, friendly, and efficient support to employees. Benefits Salary Range: $65,000 - $85,000 annually, depending on experience and skill level. Benefits Include: Comprehensive medical, dental, and vision 401(k) with company match PTO, sick time, and holidays
    $65k-85k yearly Auto-Apply 60d+ ago
  • Computing Specialist II/ DA IT Support Specialist

    Boulder County, Co 4.0company rating

    Remote support specialist job in Boulder, CO

    The Boulder County District Attorney is seeking to hire a Computing Specialist II. Computing Specialist II is the journey level classification in the Computing Specialist series. The Computing Specialist II performs a variety of complex technical duties in the design, installation, and management of countywide personal computers (PCs), software applications, operating systems, telephone support, and network environment. The primary duty of this position includes supporting end users and the exercise of discretion and independent judgment with respect to matters of significance. The 20th Judicial District Attorney is an elected state official, whose office prosecutes adult and juvenile criminal charges. This is a full-time, benefited position with the 20th Judicial District Attorney's Office -Boulder County. Work hours are Monday through Friday, as well as periodic weekend or evening duties. This position will work out of the Boulder office. Under FLSA guidelines, this position isexempt. Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Salary Range: $70,428-$101,388 Hiring Range: $70,428-$80,000 In addition to the Boulder County benefits, the District Attorney's Office offers: * Work From Home two-days a week, if duties allow, after 6 months of employment with the office * An enhanced Extended Parental Leave Policy for up to an additional 12 weeks of parental leave. Examples of Duties * Analyzes computer needs across the District Attorney's Office and makes recommendations regarding appropriate hardware and software. * Installs desktop hardware and software, including operating system, applications, peripherals and networking equipment and updates and enhances existing systems to better accommodate work requirements. * Provides technical information and support to users requesting assistance and researches related technology, when needed. * Ensures system patching; including security updates and patching to maintain a secure computing environment. * Provides routine training to individual employees regarding the use of specific software or hardware. * Configures, maintains, and inventories hardware resources. * Reviews new software to determine its compatibility with existing software and systems. * Diagnoses and resolves software and hardware problems. * Organizes and prepares technical documentation for complex software products, hardware, components and tools. * Interfaces with the Boulder County Information Technology Department in software and hardware upgrades and implementation of new software and hardware products. * Manages calls and service requests per departmental goals with exceptional customer service. * Performs updates of web pages utilizing a variety of software applications, tools, and techniques such as Word Press, HTML, Photoshop, and Illustrator. * Manages and upgrades databases as needed for data storage and tracking. * Maintains documentation related to all tasks. * Activates network ports, supports wiring from desktop device to network port, and maintains wiring closets * Performs related work, as required * May be reassigned in case of emergency situation. Required Qualifications PLEASE NOTE: When submitting your application be sure to include all relevant education and experience, as applications are screened based on the qualifications listed in this position announcement. Applications that do not appear to meet minimum qualifications, as outlined below, will not be considered. Resumes are not accepted in lieu of completed applications. Please attach a cover letter and resume, but you must still complete your application and supplemental questions with as much detail as possible as those will be used for initial screening. EDUCATION & EXPERIENCE: Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of6 years of combined education and experience. BACKGROUND CHECK& FINGERPRINTING: * A job offer is contingent on passing a criminal background investigation with fingerprinting. DRIVER'S LICENSE: Applicants must have a valid driver's license Supplemental Information KNOWLEDGE, SKILLS, & ABILITIES: * Thorough knowledgeable of Microsoft operating systems, utilities and system tools/resources. * Thorough knowledge of Office 365, SharePoint, Microsoft Teams, and hardware management. * Thorough knowledge of supported hardware and software systems. Ability to troubleshoot and solve a variety of technical problems. * Ability to communicate procedures of a technical nature to non-technical personnel both orally and in written form. * Ability to perform a variety of project tasks requiring good communications skills and ability to multi-task. * Ability to work with and have strong communication with management, other employees, other departments, agencies, vendors, and the public to meet the Office's information technology needs.
    $70.4k-101.4k yearly 5d ago
  • Helpdesk+VDI Exp_Local to Denver CO_w2

    360 It Professionals 3.6company rating

    Remote support specialist job in Denver, CO

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Helpdesk in Denver CO. Selected person will be responsible to supporting a Virtual Desktop Infrastructure (VDI) environment. We are currently seeking a technician to: · First and second tier troubleshooting of user reported issues · Keep customer informed on status of any outages Qualifications · Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. · Documents, tracks, and monitors the problem to ensure a timely resolution. · Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Additional Information In person interview is acceptable.
    $34k-50k yearly est. 60d+ ago
  • Service Desk

    Crusoe 4.1company rating

    Remote support specialist job in Denver, CO

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About the Role: Crusoe Cloud is seeking an IT Service Desk full time employee to join our Denver and Sunnyvale offices . In this role, you'll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization. What You'll Be Working On: Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment. Work with diverse teams and external vendors to improve system performance and provide seamless user support. Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results. Administer and configure cloud identity platforms, MDM automation Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation. What You'll Bring to the Team: Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). Experience with MDM automation (e.g., Google MDM, Kandji, Intune). Experience administering and troubleshooting Windows, MacOS, and Linux systems. Proficiency with ticketing systems, IT documentation platforms, and SAAS management. Strong written, oral, and interpersonal communication skills. Experience working as a project-oriented engineer. Previous NOC/SOC experience is desired. Ability to self-start, collaborate, and problem-solve effectively. Ability to pass a background check. Requirements: Bachelor's degree or equivalent experience with 6+ years of IT systems experience. Prior experience working in enterprises with significant user bases. Prior manufacturing environment or tech warehouse experience preferred. 5 day in office requirement Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; up to $300 per month Compensation Range Compensation will be paid in the range of $66k - $100k + Bonus. Restricted Stock Units are also included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
    $35k-45k yearly est. Auto-Apply 36d ago
  • Specialist, IT Operations

    Housecall Pro 3.6company rating

    Remote support specialist job in Denver, CO

    Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros. We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from This is a hybrid position that requires in-office presence based on business needs. Role Overview As a Specialist, IT Operations, you provide essential technical support to ensure the stability, security, and efficiency of our IT infrastructure. You assist in troubleshooting hardware, software, and network issues, supporting end-users, and maintaining IT systems. You work collaboratively with cross-functional teams to enhance IT processes and ensure smooth day-to-day operations. Help drive process improvements, and use automation and Al to enhance the efficiency and impact of the IT Operations team. This is a hybrid position that requires in-office presence based on business needs. Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Provide remote technical support for end-users, troubleshooting hardware, software, and network-related issues Maintain and manage IT assets, including laptops, peripherals, and software licenses Assist with system administration tasks such as account provisioning, security updates, and system monitoring Troubleshoot and resolve issues involving SaaS tools (Okta,Google Workspace,Zoom,Slack) Support IT infrastructure, including network devices, VPN configurations, and cloud-based applications Document IT processes, troubleshooting steps, and system configurations for knowledge sharing Collaborate with vendors and third-party service providers to resolve IT-related issues Assist in IT security initiatives by ensuring compliance with security policies and best practices Monitor IT systems for performance issues and escalate concerns as needed Participate in providing off-hours support to our employees Cover in-office IT support as necessitated by business needs Qualifications: 1+ years of experience in IT support, system administration, or a related field Basic knowledge of SaaS and enterprise tools (eg.Okta, Google Workspace, Zoom, Slack) Familiarity with networking fundamentals, security best practices, and IT troubleshooting techniques Experience with ticketing systems and IT asset management tools Strong problem-solving skills and ability to work independently in a fast-paced environment What will help you succeed: Excellent communication and interpersonal skills to support a diverse team Strong attention to detail and ability to document technical processes clearly A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment Willingness to learn and adapt to new technologies and IT best practices Customer-focused mindset with a proactive approach to problem resolution Ability to manage multiple tasks effectively while maintaining high-quality service Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions. Adaptability: You thrive in a high-growth, rapidly evolving tech environment. Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #Li-Remote Location Dependent Information This role is open to candidates and the expected salary range for this role is $60,000-$71,500 . The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro's equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth. Privacy Notice for California Job Candidates - Housecall Pro
    $60k-71.5k yearly Auto-Apply 38d ago
  • desktop support

    Artech Information System 4.8company rating

    Remote support specialist job in Centennial, CO

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: CENTENNIAL,CO Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Deskside support skills, IMAC, must be able to troubleshoot complex issues. Additional Information For more information, Please contact Shubham 97295-4595
    $44k-58k yearly est. 60d+ ago
  • IT Support Team Lead

    Quanta Services 4.6company rating

    Remote support specialist job in Aurora, CO

    About Us Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare. At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job-it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project. About this Role Intermountain Electric Inc. (IME) is seeking an IT Support Team Lead to join their growing team! Do you have the desire, skills, and proven strategy to be part of a winning team? Do you love the challenge of finding unique solutions for complex projects? Does the idea of growth and expansion motivate you? Are you a team player who is ready to take on the responsibility of a prime role in a growing company? Then come join us at IME's Headquarters in beautiful Denver, Colorado - one of the most sought-after locations in the U.S. The beautiful mountains, skiing, hiking, and adventure are only part of Colorado's allure. It is also home to many craft breweries, award-winning restaurants, a cultural downtown scene and annual events and festivals. The IT Support Team Lead will oversee daily help desk operations and team performance while also providing direct technical support to end users. This is a blended role that combines leadership with hands-on responsibilities. The Team Lead will be resolving complex technical issues, managing help desk tickets, and collaborating with stakeholders to ensure reliable, efficient, and responsive IT services across the organization. What You'll Do Key Responsibilities: Hands-On Technical Support: Respond directly to help desk tickets alongside the team, ensuring timely resolution. Troubleshoot and resolve hardware, software, and network-related issues for end users. Install, configure, and maintain workstations, laptops, mobile devices, and peripherals. Administer user accounts, access permissions, and security groups in Active Directory and Microsoft 365. Provide remote and in-person support for staff across multiple locations. Team Leadership: Supervise, mentor, and develop a team of IT Support Specialists, fostering a culture of accountability, learning, and service excellence. Provide technical guidance and act as the primary escalation point for complex issues. Help direct workload distribution and ensure support coverage. Onboarding and train new team members. Service Desk Operations: Monitor and manage the ticketing system to prioritize issues, assign tasks, and improve resolution times. Track and report KPIs including first-response time, resolution rate, and customer satisfaction. Documents support processes and solutions to build a knowledge base for the team. Technology & Process Improvement: Partner with business units to understand recurring issues and proactively implement solutions. Evaluate and recommend tools, systems, or automation that enhance support operations. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level. Department Contributions: Assist with IT budgeting and resource planning for support operations. Provide reporting and analysis to leadership on trends, recurring problems, and user satisfaction. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level. Additional duties as assigned. What You'll Bring Knowledge, Skills & Abilities: Strong knowledge of IT support processes, ticketing systems, and ITIL frameworks. Proficiency with Windows Operating Systems, Microsoft Office 365, and Active Directory. Excellent leadership, communication, and interpersonal skills. Strong problem-solving skills to resolve technical issues. Working knowledge of office automation products and computer peripherals such as printers and scanners. Demonstrated accomplishments in the following areas: Proficiency using Help Desk Software (ServiceNow, Service Desk by ManageEngine, etc.). Proficiency providing remote support via phone and remote-control applications, preferred. Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field; or a combination of relevant experience. 5+ years of progressive IT support experience, with at least 2 years in a team leadership or management role, preferred. What You'll Get Working Conditions: The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day. Benefits Overview: IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k. Salary Range: $72,250 - $97,750 *Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.* Established in 1946, IME is part of Quanta Services, the largest specialty contractor in North America. We base our business model on always doing the right thing and pride ourselves in finding the best processes and practices in everything we do. As an electrical contractor, we install and service the power and lighting to commercial and industrial buildings in the Western US. The statements included in this job description are not intended to be all-inclusive and other duties may be assigned as required. Intermountain Electric, Inc. (IME) is committed to providing equal employment opportunities to all employees and applicants and to creating an environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IME will provide reasonable accommodations to applicants and employees who are qualified for a job so that they may perform the essential duties of the position. IME strives to provide a safe work environment for its employees. Under applicable laws and regulations, IME conducts background checks on all final candidates. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation Range The anticipated compensation for this position is USD $72,250.00/Yr. - USD $97,750.00/Yr. depending on experience and qualifications. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
    $30k-41k yearly est. Auto-Apply 13d ago
  • Desktop Support Analyst - Onsite Denver

    Situsamc

    Remote support specialist job in Denver, CO

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This role provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers, and desktops. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction. This position is responsible for handling all issue that are escalated. This position will also assist in the implementation of companywide projects as needed. Essential Job Functions: + Escalate problems to higher level tier groups as required or to supervisor. + Using service desk software to record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution + Apply company approved diagnostic utilities to aid in troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications + Perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equip + Test fixes to ensure problem has been adequately resolved + Perform post-resolution follow ups with end user and team members as required + Alert management to emerging trends in incidents + Assist in software releases and roll-outs according to Change Management best practices + Adhere to site audit responsibility policies and procedures + Monitor service desk system for incoming requests and resolve or escalate accordingly + Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues + Responds to queries either in person, via email or over the phone; guide end users/ clients through problem-solving process, follow up with users to ensure issue has been resolved. + Responsibly handle confidential data + Continuously improve upon technical skills sets within assigned areas of expertise + Assist in training of tier I support staff and in their day to day operations as needed + Assist in various projects assignment by management + Participate in company and department provided training + Other activities as may be assigned by your manager Qualifications/ Requirements: + High School Diploma or G.E.D or equivalent combination of education and experience + Intermediate-level support staff with 2-4 years of relevant experience + Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations + Experience with Microsoft Client Operating Systems + Extensive application support experience with Microsoft Office suites and Office365 Applications + Working knowledge of software and hardware diagnostic tools + Exceptional written and oral communication skills and customer service mentality + Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills + Strong documentation skills and a willingness to assist with documentation + Proficient in basic network fundamentals + Self-Starter with ability to work as part of a team and individually as required by specific project needs + Excellent time management skills and the ability to prioritize + Possess the traits of having patience, being thorough and innovative + Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components + The ideal candidate should be dependable with an excellent attendance record, work well in a "Team Environment", be cooperative and respectful + Ability to work independently with minimal supervision + Ability to conduct research into a wide range of computing issues is required + Ability to absorb and retain information quickly + Ability to present ideas in user-friendly, business-friendly, and technical language + Highly self-motivated and directed + Keen attention to detail + Ability to effectively prioritize and execute tasks in a high-pressure environment + The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment + Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs. \#LI-AS1 #LI-Onsite Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $52,000.00 - $72,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************
    $52k-72k yearly 60d+ ago
  • Technology Support Specialist

    Jpmorganchase 4.8company rating

    Remote support specialist job in Aurora, CO

    Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction. Job responsibilities Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions Required qualifications, capabilities, and skills Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues Baseline knowledge of typical technology operational issues Ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Familiarity with troubleshooting techniques for hardware, software, and technology systems Capability to document issues, procedures, and root cause analysis
    $60k-85k yearly est. Auto-Apply 1d ago
  • Cleared Desktop Support in Aurora, CO

    Desktop & Depot Support

    Remote support specialist job in Aurora, CO

    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Aurora, CO. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Minimum 5 years of working experience in Desktop Support Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Aurora, CO and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr
    $20-26 hourly 60d+ ago
  • Desktop Support

    Ask It Consulting

    Remote support specialist job in Denver, CO

    Ask IT Consulting is an equal opportunity employer. All qualified applicants, who are eligible for employment, are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws. Job Description Title: Desktop Support Location: Denver Co Duration: 6 Months Purpose/Scope This contractor will be responsible for assistance in evaluating, reviewing, sorting and standardizing software package data for compilation into a Senate Bill report. Once the data is standardized with the Senate Bill report, this contractor will assist with other project planning for the Deskside Support Services Enterprise Manager. Contractor will be directed by Deskside Enterprise Manager and will also work with 10 Deskside Managers who are located across the state. Data will be provided via email, Google Drive and conference calls. Additionally, this contractor will be assisting with project planning tasks, reports, and/or gathering additional information from the Deskside Managers. Qualifications Skills: Basic knowledge of Desktop End User working environment Basic knowledge of searching for software components to determine if they are part of a software package or an independent software program Advanced knowledge of Excel including formulas Basic knowledge of Google Drive Proficient in communicating in person and in writing Able to work well with others, take direction, and offer suggestions Self motivated working independently Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-52k yearly est. 60d+ ago
  • Business Support Specialist

    Cobank 4.8company rating

    Remote support specialist job in Greenwood Village, CO

    A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best! Remarkable Benefits Offered by CoBank Careers with a purpose Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays Competitive Compensation & Incentive Hybrid work model: flexible arrangements for most positions Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance Robust associate training and development with CoBank University Tuition reimbursement for higher education up to $10k per year Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution Associate Resource Groups: creating a culture of respect and inclusion Recognize a fellow associate through our GEM awards Job Description Provide administrative and operational support to ensure smooth functioning of business operations and achievement of key strategic business priorities. Produce reports and analysis for internal and external stakeholders. Provide general business and administrative support to senior leadership team or product areas. Essential Functions Provides direct administrative and operational support for division priorities as well as day-to-day projects and tasks. Produce reports, analysis, and PowerPoint presentations for internal/external stakeholders. Provide general business support to SVP Work with SVP to prioritize strategic business needs and develop action plans Supports SVP in maintaining calendars, coordinating travel, and coordinating internal and external meetings and events. Completing special projects and initiatives with SVP oversight and support. Supporting SVP in meetings, presentations, and events with thorough planning and coordination. Identifying areas of improvement across the businesses and making actionable recommendations. Liaison with IT Education High school diploma or GED required Bachelor's Degree required Bachelor degree may be substituted with four (4) years of directly related experience. Four (4) years of experience is in addition to stated experience requirements. Work Experience 3 years of combined experience in reporting and data analytics, executive support or advanced business support required Prior Experience with reporting and data analysis, required Prior Experience in corporate or commercial banking, preferred Communication: As someone who interacts with team members across all levels, must have exceptional written and verbal communication skills to ensure information and direction are clearly conveyed. Time management: As a steward of organizational efficiency and guardians of executive leaders' time, must exhibit exemplary time management skills. Must utilize organization and planning expertise to prioritize tasks, schedule meetings and resolve work. Requires strong reporting and analytics skills Requires broad understanding of strategy and strategic planning Accountable for medium and long-term tasks and more complex administrative requests and activities Routinely uses judgement to resolve non-routine issues escalated from junior team members Requires technical know-how and broad understanding the business unit and customer base Advanced understanding of support discipline Meets less clearly defined demands and influences staff May have limited management responsibilities About CoBank The typical base pay range for this role is between $80,300 - $91,840. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law. CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore. REASONABLE ACCOMMODATION We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing *********************. Include your contact information and specific details about your requested accommodation. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. CoBank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We can recommend jobs specifically for you! Click here to get started.
    $80.3k-91.8k yearly Auto-Apply 28d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Aurora, CO?

The average remote support specialist in Aurora, CO earns between $27,000 and $59,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Aurora, CO

$40,000

What are the biggest employers of Remote Support Specialists in Aurora, CO?

The biggest employers of Remote Support Specialists in Aurora, CO are:
  1. Sharecare
  2. System One
  3. Destinytravel
  4. CarringtonRES
  5. Kforce
  6. Pinell Studios
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