IT Support Specialist
Remote support specialist job in Pflugerville, TX
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
Why Rosendin?
Committed. Innovative. Engaged.
If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!
YOUR NEXT OPPORTUNITY:
The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations.
WHAT YOU'LL DO:
Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.
Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.
Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit.
WHAT YOU'LL NEED TO BE SUCCESSFUL:
Team player with effective communication & customer service skills with the ability to stay on task when working independently
Organize and manage multiple tasks in a fast-paced environment
Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies
Conversant in Microsoft operating systems and productivity tools
Experience with Cisco network equipment is a plus
Demonstrated success taking direction and working independently
Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented
Perform in a dynamic and fast-paced team environment
Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests
Demonstrated ability to use discretion and sensitivity when handling confidential information.
Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations
Extensive experience in multi-org environment
Engineering and Construction Related Industry Knowledge desired
System Administration and support experience would be desired
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
Prioritize and manage multiple tasks, changing priorities as necessary
Work under pressure and adapt to changing requirements with a positive attitude
Oral and written communication skills as required for the position
Self-motivated, proactive and an effective team player
Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
WHAT YOU BRING TO US:
Associate degree in Information Technology, Computer/Information Science, or related discipline
Minimum 3 years' practical IT experience required
Can be a combination of education, training, and relevant experience
TRAVEL:
Up to 20%
WORKING CONDITIONS:
General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning.
Noise level is typically low to medium; it can be loud on a job site.
Occasional lifting of up to 30 lbs.
We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
YOU Matter - Our Benefits
ESOP - Employee Stock Ownership
401k
Annual bonus program based upon performance, profitability, and achievement
17 PTO days per year plus 10 paid holidays
Medical, Dental, Vision Insurance
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Auto-ApplyLeader, Technical Support
Remote support specialist job in Austin, TX
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience.
As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will:
* Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain.
* Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure.
* Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations.
* Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams.
* Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping.
* Monitor key performance indicators and quality measures for escalations and CFDs.
* Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset.
* Provide thought leadership on serviceability, support readiness, documentation, process, and training.
* Guide and support team members in professional development, performance management, and career progression.
* Communicate effectively to ensure the team remains informed of company, organization, and team priorities.
* Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions.
* Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment.
* Advocate for AI and automation to enhance products, services, and operational efficiency.
Required Experience/ Knowledge/ Skills:
* 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader.
* University Degree in IT or a related major.
* Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes.
* Demonstrates a solid understanding of the Meraki Dashboard and product portfolio.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$158,200.00 - $241,700.00
Non-Metro New York state & Washington state:
$140,600.00 - $241,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Tier 1, IT Help Desk Support
Remote support specialist job in Austin, TX
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
Hybrid Work Options, Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities
Problem management and escalation of issues in a timely manner
Prioritization of tasks and meeting of deadlines, excellent time management skills
Excellent troubleshooting and assessment skills
Excellent written/verbal communication skills
Must be a team player with outstanding customer service skills
Entry of time sheets, expense reports and documentation on or before deadline
Keep up-to-date on market trends, theory and new ways of doing things; embrace change
Assist with change-management activities
Prepare and deliver complete and concise documentation for all projects
Present progress reports to immediate supervisor and or Project Manager (if so assigned)
Help turn business problems into technical solutions
Manage deployment of equipment in compliance with established technology policies.
Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
2+ years experience in IT related study or field.
Must possess basic knowledge and experience with:
Windows 7/8/10
Microsoft Office suite
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
Understanding of basic network concepts
Understanding of application, desktop, and server virtualization
Understanding of Desktop Deployment / Imaging
Bachelor's Degree a plus
Desired Experience/Certifications
Certifications
CompTIA A+ Certification a plus
MDAA, MCSA
Windows Server 2008/ 2012/ 2016
Microsoft Office 365 Admin portal
Understanding of File Permissions (NTFS & Sharing)
High School Degree required
Associate's Degree or higher preferred
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel required
Auto-ApplySenior Technical Support Analyst (Tier 3)
Remote support specialist job in Austin, TX
Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments
Essential Duties and Responsibilities
Microsoft Azure and Office 365 Administration.
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work
Requirements
Desired Technical Knowledge
Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.
Microsoft Exchange and Office 365 deployment and migration experience.
Windows Server and Desktop OS (all versions)
Familiarity with MacOS and Linux operating systems.
Common Desktop Applications (Office, etc.)
Familiarity with VOIP solutions, such as Ring Central
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) · Experience supporting Microsoft Exchange and Microsoft SQL (all versions)
Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery)
Virtualization Technologies (VMware vSphere and Hyper-V)
Basic Scripting knowledge (PowerShell, Bash, Python)
Standard Networking (Routing, Switching, Firewalls. Specifically: Meraki, Sonicwall, Cisco, and Dell)
Familiarity administering Remote Desktop Services
Additional Requirements
Participate in after-hours support escalation rotation.
Must pass background screening.
Must be able to lift 20 lbs.
Ability to work in a team and communicate effectively.
Responsible for entering billable time and notes into ticketing system in real time
We are only considering applicants located in the Austin, TX metro and surrounding area
Certifications: Preference is given to well certified individuals.
Experience: 5+ years experience in a help desk or network support position.
Education: Degrees are valued but not required. We prefer experience and certifications
Benefits
75% to 100% work-from-home options
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance
GCS is an equal opportunity employer. GCS is a certified small business.
Auto-ApplyHelp Desk Specialist II - Austin, TX
Remote support specialist job in Austin, TX
Love Where You Work!
Here at rand*, IT is a critical function of our operations. We have led the charge in innovative technical solutions for over 10 years-and in this time, our IT workstream has sought to provide our team members with best-in-class software, hardware, and systems. To this effect, we are seeking to add a team member who is looking to learn and grow in our IT Specialist II role.
The IT Helpdesk Specialist II provides advanced technical support to end-users for hardware, software, cybersecurity, and network-related issues. This role works independently to troubleshoot and resolve complex problems while also serving as an escalation point for junior staff. The Specialist is responsible for delivering timely support across all company locations, assisting with IT administration, and supporting senior team members on projects.
ABOUT rand*
rand* construction is an award-winning, woman-owned national commercial contractor specializing in tenant interiors, retail, restaurants, and building renovations (capital expenditure). Founded in 1989 by Linda Rabbitt, rand* has grown from a small interiors firm to a multi-market construction company offering a wide range of services to national and regional clients. Today, rand* is headquartered in Alexandria, VA, and manages regional offices in Atlanta, GA; Austin, TX; Dallas, TX; Houston, TX; Denver, CO; and Salt Lake City, UT with revenues in excess of $650 million annually.
JOB DUTIES
Responds to, evaluates, and prioritizes requests for assistance with hardware, software, networking, and other technology-related issues.
Provides advanced-level troubleshooting and independently resolves complex hardware and software issues; escalates critical issues to specialized support teams when necessary.
Assists with network configuration and troubleshooting of connectivity issues.
Installs, configures, and maintains computers, printers, peripherals, operating systems, and enterprise-level software applications.
Performs diagnostics, coordinates repairs and service, and leverages remote access tools to assist users in other locations.
Provides VIP-level support to senior executive staff in the Texas region, ensuring rapid resolution of issues.
Serves as the IT lead for onboarding and offboarding of employees in the Texas region, ensuring proper provisioning and de-provisioning of accounts and equipment.
Manages company-provided equipment and mobile devices by working with vendors, issuing and tracking hardware, and maintaining accurate inventory and asset records.
Develops and updates technical documentation, processes, and knowledge base articles.
Conducts user training sessions and prepares training materials to support end-user adoption of technology.
Recommends and researches equipment, tools, and systems to fit office and business needs; assists with procurement and vendor management.
Provides after-hours and weekend support when required; ability to travel 15-20% annually.
QUALIFICATIONS AND EXPERIENCE
Assumes responsibility for outcomes and plays a role in shaping organizational culture.
Upholds and enforces IT and company policies, procedures, and best practices.
Encourages continuous improvement, promotes excellence in performance, and seeks personal development opportunities.
Mentors junior helpdesk staff, sharing knowledge and guiding them toward growth.
Acts as a trusted advisor, offering tailored IT solutions aligned with business and client needs.
Collaborates across functions and departments to address complex issues effectively.
Maintains ongoing communication with clients and stakeholders to ensure satisfaction and feedback loops.
Handles challenges with flexibility, proactively navigates shifting priorities, and develops creative solutions.
Uses sound judgment to interpret data, resolve ambiguous situations, and refine methods or techniques as needed.
Demonstrates empathetic listening, clarifies difficult or sensitive information, and fosters shared understanding among teams.
PREFERRED CERTIFICATIONS
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365 Fundamentals
Azure Administrator Associate
Modern Desktop Administrator Associate
PHYSICAL JOB DEMANDS & WORKING CONDITIONS
This position is located in Austin, TX with potential travel as needed.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.
rand* is consistently ranked among the best companies to work for, and we aspire to be the most respected and renowned builder for excellence, leadership, integrity, and unsurpassed value.
rand* is an equal opportunity employer. We are committed to fostering meaningful careers and cultivating a workplace where individuals can thrive and do their best work. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, sex, gender identity or expression, genetic information, immigration status, marital status, medical or physiological condition (including pregnancy), national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know by noting this in your application. All applications must be submitted via randcc.com/careers. Non-solicited resumes submitted elsewhere will not be considered.
Auto-ApplyDeskside Support
Remote support specialist job in Austin, TX
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support
Location: AUSTIN, TX
Duration: 1 year (with possible extension)
· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
· Trade Floor Support is a Must!
· Break/Fix troubleshooting experience in larger corporate environments
· Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
· This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
************
Dynamic PC Support Techician
Remote support specialist job in Austin, TX
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Application Specialist
Remote support specialist job in Austin, TX
The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue.
Quick Summary
NI Field Applications Engineers spend most of their time:
* Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI
* Understanding and assisting in creation of customer technical requirements
* Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success
* Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline
* Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success
* Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support
*
Key Performance Objectives
* Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment
* Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year
* Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team
* Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms.
* Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications.
* Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders.
Basic Qualifications
* BS degree in STEM (Science, Technology, Engineering or Mathematics)
* 5 years of Test and Measurement industry experience
* 3 years of software programming experience
* Authorized to work in the United States without sponsorship now and in the future
* Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Auto-ApplySenior Desktop Support Analyst
Remote support specialist job in Austin, TX
Notes to applicants:
Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.
Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.
Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.
The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.
Job Description:
About Dimensional:
Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients.
The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client's financial lives. As a Senior on the End User Computing Services team, you will assist in the development, design, configuration, security, and implementation of desktop operating systems, hardware standards, and core applications.
You may be a fit for this role if you:
Are open-minded, curious, and resourceful
Are passionate about and stay current with emerging technologies
Solve problems systematically and transparently
Share ideas, solicit/integrate feedback, design and solve collaboratively
Demonstrate automation and security mindsets
What you might work on:
The Senior Desktop Support Analyst provides onsite deskside (Level 2) support. Responsibilities of this role include minimizing productivity impacts by responding to and ensuring a timely resolution of incidents, service requests, and escalations from the business community or the Level 1 Service Desk. This role also provides onsite technical assistance to Executives, as well as assists in Problem Management and Incident Management activities.
Duties & Responsibilities
Prioritize and manage critical incidents to maintain business continuity.
Investigate root causes of recurring incidents.
Implement preventative measures to reduce future occurrences.
Identify areas for enhancement in desktop support processes.
Collaborate with cross functional teams to implement improvements.
Mentor junior team members. (Example - documents and shares knowledge and processes with team members and the larger Technology community.)
Contribute to strategic initiatives related to desktop support.
Participate in planning and execution of projects as needed.
Completes project tasks and additional duties as designated and assigned by the Manager.
Provides Desktop (L2) on-call support. Serves as backup for (L2) or on-call support for the Service Desk by responding to incidents or requests via phone call or email on an as-needed basis (e.g. high call volume overflow, sites with single service desk team members that are out of office or unavailable).
Assists in bridging the gap between Technology teams and Business Groups through logical and tactful discussions and coordination efforts.
Documents technical solutions and ensures process documentation is up to date and accurate.
Applies critical thinking and problem-solving skills to new and undocumented problems or procedures.
Maintains priorities of work as outlined by the Manager and ensures that all requests for direct assistance and contacts are always first referred to the Service Desk for assistance.
Supports and maintains an accurate count of all assets supported by the desktop team. Collaborate with different teams to support Inventory states, location information, optimizing and using metrics to validate AMDB data.
Performs other duties as assigned.
Qualifications:
5+ years' experience in working within a technical support role, Executive Support, including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills.
3+ years' experience with Microsoft technologies, including Windows 11 Operating Systems, Microsoft Office/Office365, Active Directory, Intune, and Exchange Management Console.
Demonstrated professional experience with peer influence, training experience, escalation management, creating processes and program oversight. Must have excellent customer service skills including being proactive, friendly, and approachable while maintaining composure in tense, high-pressure situations.
Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.).
Experience with remote support applications such as Log Me In Rescue, Remote Desktop Connection, etc.
Experience using a ticketing system such as ServiceNow or similar, to manage workload.
Excellent organizational and problem-solving skills.
Exceptional verbal and written skills, with the ability to articulate a clear point of view on complicated issues in clear, concise communications at various levels of the organization (C-level, peer, and cross-functional teams).
Ability to work in a fast-paced environment, work independently or as part of a team and manage time effectively.
Excellent technical knowledge of workstation and desktop hardware and software including but not limited to, Windows 11, Mac OS, and Linux.
Has strong knowledge of DNS and DHCP services in a Microsoft environment.
Preferred Competencies:
Degree in Computer Science, Computer Engineering, or related field; experience will be considered in lieu of a degree.
A+ Certifications.
Certification in ITIL Foundation (v3/v4).
Software distribution tools (Deployment) - Ideally Microsoft SCCM 2012.
Experience supporting Video Conferencing equipment.
Experience working with Kibana and Palo Alto (Cortex).
Experience working with Microsoft Intune mobile/tablet app support.
Experience working with Mac OSx and Jamf.
Experience working with Ubuntu/Linux.
Experience using scripts and automation processes.
Scope & Direct Reports
This position does not manage employees.
This is an on-site position M-F.
Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.
It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
Auto-ApplyIT Solutions Technician
Remote support specialist job in Austin, TX
IT SOLUTIONS TECHNICIAN I 1900 STEAM WAY ROUND ROCK, TEXAS 78664 Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide.
This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone.
We're looking for someone who:
* Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day.
* Can translate "tech speak" into everyday language
* Enjoys learning new systems and sharing knowledge
* Wants to grow their IT career in a collaborative, mission-driven environment
If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you!
We Offer Competitive Benefits:
* 8 Company Paid Holidays, PLUS 3 Floating Holidays
* Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure.
* Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired).
* 401(k) Plan with up to 4% match
* Medical, Dental, Vision, Disability, and Life Insurance Plan Options
* Supplemental Critical Illness Insurance
* Supplemental Accidental Injury Insurance
* Health and Wellness Rewards Program
What You'll Do:
* Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
* Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
* Deploy and set up technology equipment for new employees.
* Maintain and update the inventory of IT equipment, software, and licenses.
* Document service ticket statuses accurately and ensure proper follow-up.
* Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix).
What We're Looking For:
* High school diploma or equivalent required; Associate's degree preferred.
* A+ Certification or equivalent experience.
* Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
* Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
* Strong communication and interpersonal skills with a customer-service mindset.
* A proactive team player who is self-motivated and knows when to seek guidance.
Physical/Mental Requirements:
* Ability to communicate via telephone, email, and chat 6-8 hours/day.
* Occasionally lift up to 50 pounds.
* Travel may be required occasionally.
Why Join HealthTronics?
* Work with a dynamic and supportive team in a fast-paced environment.
* Gain hands-on experience with diverse technologies and tools.
* Opportunity to grow your career in IT within a healthcare-focused organization.
Ready to make a healthcare difference? Apply now to schedule your interview!
HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Visit our website and connect with us!
Facebook | Twitter | Instagram| LinkedIn
International Shipping & Production Support Specialist
Remote support specialist job in Leander, TX
A North Austin promotional products company is seeking an International Shipping & Production Support Specialist to join their tight-knit team starting in January. This role averages 32 hours per week and is ideal for someone who is detail-oriented, reliable, and enjoys a mix of logistics and hands-on production work.
Responsibilities
Prepare and process international shipments using DHL, FedEx, UPS, and Airwave Freight
Generate labels, commercial invoices, customs documentation, and tracking details
Coordinate pickup schedules and ensure accurate delivery information
Monitor shipments and resolve delays or carrier issues as needed
Maintain organized shipping records and inventory logs
Assist across departments when needed, including:
Packing and shipping domestic orders
Kitting promotional materials
Pressing logos on apparel
General production support
Follow company quality and accuracy standards in all tasks
Schedule & Compensation
Approximately 32 hours/week
Starting January
Healthcare and additional perks available
Supportive workplace with excellent team tenure
IT Technician
Remote support specialist job in Austin, TX
Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Ability to troubleshoot technology issues for employees over the phone and in person.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity.
Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware.
Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
IT Adv - TC - Allia and Platf - Cust Dig Tech Salesforce - FSO - Senior Manager - Mul Pos - 1652413
Remote support specialist job in Austin, TX
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build.
IT Advisor, Technology Consulting, Alliances and Platforms - Customer Digital Technology Salesforce - Financial Services Office (Senior Manager) (Multiple Positions) (1652413), Ernst & Young U.S. LLP, Austin, TX.
End-to-end responsibility for architecting, designing, and implementing Salesforce and/or Microsoft Dynamics Customer Relationship Management (CRM) solutions for EY clients. Engage with business and technology stakeholders to translate functional business requirements and processes into CRM application functionality. Develop application and integration architecture and design. Create implementation strategies, approaches, and plans to meet client timelines. Assemble and run implementation teams to deliver client projects. Engage and collaborate with other EY teams to enable client success. Lead business development effort to grow EY' CRM business.
Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members. Develop and maintain long-term client relationships and networks. Manage risk in the delivery of quality client services.
Full time employment, Monday - Friday, 40 hours per week, 8:30 am - 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or a related field and 8 years of experience (of which 5 years must be progressive, post-baccalaureate work experience). Alternatively, will accept a Master's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or related field and 7 years of work experience.
Must have 7 years of experience as a member of a business and technology transformation team participating in all project life cycle phases; must include analysis, requirements definition, application configuration, operating model design, testing and production deployment.
Must have 6 years of experience working on medium to large sized operations and technology change initiatives or system implementations.
Must meet one of the following:
• 7 years of experience with one of the following CRM information technology applications: Salesforce, or Microsoft Dynamics; OR
• 6 years experience with one of the following CRM information technology applications: Salesforce or Microsoft Dynamics, AND a certification in the associate CRM technology, e.g., Certified Salesforce Administrator, Salesforce App Developer, Sales Cloud Consultant, Microsoft Dynamics 365, Microsoft Power Platform, or a comparable certification.
Must have 3 years of experience in financial services, specifically in one of the following industries: banking, capital markets, wealth management, private equity, or insurance.
Must have 6 years of experience in Agile methodology.
Requires travel up to 75%, of which 10% may be international, in order to serve client needs.
Employer will accept any suitable combination of education, training, or experience.
Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, then “Search Jobs" (Job Number - 1652413).
What we offer
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $194,665.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here for additional information.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at **************************.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at ****************************************************************************************** at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
Easy ApplyVendor Management Specialist - Modular Field Execution
Remote support specialist job in Austin, TX
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Company Overview
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management.
Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process.
Who Are We?
Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community.
Travel Expectations
25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets.
Position Overview
The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division.
This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities.
Key Responsibilities
* Source and onboard qualified vendors and subcontractors across all trade categories.
* Manage and maintain a robust network of qualified vendors.
* Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value.
* Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades.
* Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements.
* Forecast vendor supply risks and develop contingency plans for critical trade categories
* Conduct quarterly vendor scorecards, performance reviews, and corrective action plans.
* Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards.
* Serve as a primary point of escalation for vendor performance or compliance issues.
* Provide alternative sourcing options.
* Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention.
* Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions.
* Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment.
* Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process.
* Review, validate, and process vendor and subcontractor agreements in accordance with company policies.
* Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits.
* Act as back-up for project bidding and contracting with vendors.
Qualifications
* Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry.
* Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered.
* Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred.
* Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships.
* Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred.
* Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset.
* Ability to adapt to change and changing priorities in a dynamic environment.
Our full-time employee benefits include:
* A competitive compensation package, annual bonus, 401k match
* Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
* Employer-paid benefits (medical, dental, vision, health savings account)
* Professional career development and reimbursement
* Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
* Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
Auto-ApplyRoofing Appointment Specialist - Field Team
Remote support specialist job in Austin, TX
Job Description
Are you hungry to make big commissions and help homeowners protect their property? Join our team today! We'll train you to succeed and provide the tools you need to close deals fast.
Responsibilities:
Knock on doors, connect with homeowners, and build trust.
Schedule roof inspections and explain our process clearly.
Assist customers through their insurance claims.
Communicate effectively with both clients and team members.
Requirements:
Must be at least 18 years old.
Owns a vehicle and a ladder (or willing to buy one).
Comfortable working on roofs and lifting up to 70 lbs.
Confident and motivated to canvass in local neighborhoods.
Send your application today!
Join our 30-minute discovery call to see if this is the right fit. APPLY NOW!
Disclaimer: This advertisement displays potential earnings examples. Actual income will vary based on factors like experience, skills, and individual effort.
Requirements
Must be 18 years of age or older
Must have a valid driver's license
Benefits
Weekly Pay
Uncapped Commission
Flexible Schedule
Technical Support Engineer I
Remote support specialist job in Austin, TX
Create the future of e-health together with us by becoming a Technical Support Engineer I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network.
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert.
Your Qualification:
Minimum of two years providing technical hands-on support in a professional hardware or software environment.
Technical knowledge of CGM Software and Hardware Requirements.
Technical knowledge of Microsoft operating systems (Windows workstation and Server)
Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring.
Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals.
Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration.
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
Auto-ApplyVendor Management Specialist - Modular Field Execution
Remote support specialist job in Austin, TX
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Company Overview
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management.
Founded by Amherst, StudioBuilt™ is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process.
Who Are We?
Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community.
Travel Expectations
25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets.
Position Overview
The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division.
This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities.
Key Responsibilities
Source and onboard qualified vendors and subcontractors across all trade categories.
Manage and maintain a robust network of qualified vendors.
Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value.
Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades.
Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements.
Forecast vendor supply risks and develop contingency plans for critical trade categories
Conduct quarterly vendor scorecards, performance reviews, and corrective action plans.
Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards.
Serve as a primary point of escalation for vendor performance or compliance issues.
Provide alternative sourcing options.
Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention.
Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions.
Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment.
Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process.
Review, validate, and process vendor and subcontractor agreements in accordance with company policies.
Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits.
Act as back-up for project bidding and contracting with vendors.
Qualifications
Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry.
Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered.
Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred.
Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships.
Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred.
Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset.
Ability to adapt to change and changing priorities in a dynamic environment.
Our full-time employee benefits include:
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
Auto-ApplyDesktop Support
Remote support specialist job in Austin, TX
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Location: austin,TX
Duration: : 1 year (with possible extension)
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
The support platform is Microsoft OS including Win7 and some Win10 (piloting).
OS troubleshooting, imaging, and builds.
Need a valid driving license this job may require some travel but you will be payed for mileage charges
Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
Application Specialist
Remote support specialist job in Austin, TX
The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue.
Quick Summary
NI Field Applications Engineers spend most of their time:
Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI
Understanding and assisting in creation of customer technical requirements
Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success
Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline
Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success
Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support
Key Performance Objectives
Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment
Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year
Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team
Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms.
Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications.
Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders.
Basic Qualifications
BS degree in STEM (Science, Technology, Engineering or Mathematics)
5 years of Test and Measurement industry experience
3 years of software programming experience
Authorized to work in the United States without sponsorship now and in the future
Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Auto-ApplyIT Solutions Technician
Remote support specialist job in Round Rock, TX
Job Description
IT SOLUTIONS TECHNICIAN I
1900 STEAM WAY
ROUND ROCK, TEXAS 78664
Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide.
This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone.
We're looking for someone who:
Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day.
Can translate “tech speak” into everyday language
Enjoys learning new systems and sharing knowledge
Wants to grow their IT career in a collaborative, mission-driven environment
If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you!
We Offer Competitive Benefits:
8 Company Paid Holidays, PLUS 3 Floating Holidays
Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure.
Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired).
401(k) Plan with up to 4% match
Medical, Dental, Vision, Disability, and Life Insurance Plan Options
Supplemental Critical Illness Insurance
Supplemental Accidental Injury Insurance
Health and Wellness Rewards Program
What You'll Do:
Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
Deploy and set up technology equipment for new employees.
Maintain and update the inventory of IT equipment, software, and licenses.
Document service ticket statuses accurately and ensure proper follow-up.
Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix).
What We're Looking For:
High school diploma or equivalent required; Associate's degree preferred.
A+ Certification or equivalent experience.
Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
Strong communication and interpersonal skills with a customer-service mindset.
A proactive team player who is self-motivated and knows when to seek guidance.
Physical/Mental Requirements:
Ability to communicate via telephone, email, and chat 6-8 hours/day.
Occasionally lift up to 50 pounds.
Travel may be required occasionally.
Why Join HealthTronics?
Work with a dynamic and supportive team in a fast-paced environment.
Gain hands-on experience with diverse technologies and tools.
Opportunity to grow your career in IT within a healthcare-focused organization.
Ready to make a healthcare difference? Apply now to schedule your interview!
HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Visit our website and connect with us!
Facebook | Twitter | Instagram| LinkedIn