Remote Support Specialist Jobs in Bayamn, PR

The Airway Transportation Systems Specialist (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronics systems. ATSS personnel install, evaluate, maintain, modify and certify facilities, services and equipment that support the National Airspace System (NAS). Learn more about this agency Help Overview * Accepting applications * Open & closing dates 11/19/2024 to 12/09/2024 * Salary $87,971 - $136,343 per year Salary includes locality Pay of 16.82%. * Pay scale & grade FV I * Help Location 1 vacancy in the following location: * San Juan, PR * Telework eligible Yes-as determined by the agency policy. * Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties. * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Excepted * Promotion potential NA * Job family (Series) * 2101 Transportation Specialist * Supervisory status No * Security clearance Not Required * Drug test Yes * Financial disclosure Yes - The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. See *********************************************************************** * Bargaining unit status Yes - This position is represented by PASS: Regional Tech Ops and AEA. * Announcement number ASO-ATO-25-A030-93217 * Control number 819467300 Help This job is open to * Internal to an agency Current federal employees of this agency. Clarification from the agency Open to current permanent FAA employees ATO Wide Help Duties Serves as an ATSS (Automation), responsible for performing a variety of functions directly related to the operation of the NAS. Performs work of broad scope and complexity with a high degree of independence. Has broad automated systems and networking responsibilities providing complete services to air traffic customers over a large geographic area. The work performed at this level requires technical expertise on complex systems and/or emerging technology, systems interrelationships and management of the NAS. Provides the highest organizational level of technical support associated with analyzing, designing, developing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible. As principal technical specialist or team leader for major projects and/or program areas, resolves unique technical problems without managerial intervention, providing coordination and suggesting solutions. Recognized for high level of technical expertise on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. Plans, coordinates, and performs work with a high degree of independence, keeping the supervisor advised of only the most critical issues. Carries out work in accordance with overall plans and objectives of the organization, resolving problems as they arise and making adjustments as necessary to deal with unanticipated situations and organizational needs. This work includes responsibility for evaluating diagnostic data from multiple systems that are integrated to support a network of services or service products. Evaluation of this data is used for correcting deficiencies on Contractor Acceptance Inspection/Joint Acceptance Inspection, and timely resolution of equipment, systems or services with the NAS. Monitors other employees time as a project or team leader. Identifies requirements (staffing funds, materials, and equipment) to accomplish projects and tracks the use of project resources. Provides training, mentoring, guidance and advice to FAA employees, contractors and other organizations as needed. Supervisor rarely reviews completed work. Acts in a security and administration role for automation system. Conducts day to day monitoring and management of system and user activity that affect information security, performs the day to day hands on operational and security duties, performs security administration performance checks, reviews/manages user accounts, files, and directories, reviews and analyze audit logs, installs and reconfigures approved software and adaptations, performs user account management, and follows all agency policy and guidance on the automation systems. Review and evaluates all automation tickets. Works with air traffic and other stakeholders to eliminate erroneous tickets before forwarding to Field Automation Support Team. Contacts are both internal and external. Often represents the organization as the primary technical point of contact on projects, programs, and other work activities to coordinate and implement plans or to obtain information and resolve problems. Meets and consults with representatives of external organizations such as DoD, airport management, contractors, utility companies and foreign governments to resolve problems of mutual concern and to elicit cooperation and action favorable to FAA needs. Responsibilities include integration, restoration, testing and evaluation of new advanced services or service components, hardware/software systems and processes. Applies comprehensive technical knowledge to protect the integrity of all components and systems to provide NAS service delivery. Performs other duties as assigned. Incumbent must possess a valid driver's license. Help Requirements Conditions of Employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents). * Designated or Random Drug Testing required. Qualifications To qualify for this position you must demonstrate in your application that you possess one year specialized experience equivalent to the next lower level of FV-H/Level III or the equivalent FG/GS-12. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Demonstrating an extensive knowledge of and experience in technology system interrelationships; and management of civilian or military automated aviation, navigation and electronics systems. Generally, experience at the next lower level, Pay Band H/level III or equivalent, meets the minimum qualifications for this position as long as the experience supports the Demonstrated Abilities identified in this announcement. You must apply online to receive consideration for this position. We will not accept faxed or emailed resumes. Narratives for Demonstrated Abilities identified under qualifications are mandatory. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on these factors and the Demonstrated Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Failure to respond on-line to the demonstrative abilities will prevent you from receiving further consideration. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each Demonstrated Ability, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each Demonstrated Abilities. Your work history examples should be specific and clearly reflect the highest level of ability. Your Demonstrated Abilities answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Supervisor Endorsement: A supervisory statement endorsing the applicant for this announcement is required by the closing date of this announcement. The endorsement must include the announcement number. Please upload your document(s) with your application by the closing date of the announcement. A Supervisor's Endorsement can be a memorandum or regionally generated form, and must include the announcement number. Candidates who are not endorsed by their supervisor will not be considered. NOTE: For ingrade/downgrade candidates, a supervisor's endorsement is not required. To obtain the supervisory endorsement form or memo, please contact your manager. NOTE: Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Qualifications must be met by closing date of announcement. Preview Job Questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. All applicants MUST provide a copy of their most recent SF-50. Interview: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. Position is covered by the PASS Pay Plan. Equal or lower pay band/level applications will be accepted. Links to Important Information: Locality Pay, COLA Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Please upload Supervisor's Endorsement as a form, letter or memo. Emailed supporting documentation will not be accepted. All Applicants MUST provide a copy of their most recent SF-50 (Notification of Personnel Action) which verifies current position, title, series, grade, tenure, and organization of record to be considered. Please upload your document(s) in the system application process. All required documents must be received by the closing date of the announcement. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * How to Apply You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION. We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information: * Job Title (include series and grade if Federal Job) * Duties (be specific in describing your duties) * Employer's name and address * Supervisor name and phone number * Start and end dates including month and year (e.g. June 2007 to April 2008) * Full-time or part-time status (include hours worked per week) * Salary (optional) Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications. Agency contact information Andrean Ray Phone **************** Fax **************** Email ********************* Address Federal Aviation Administration ASO Regional HR Services Branch 1701 Columbia Avenue AHF-S510 College Park, GA 30337 US Learn more about this agency Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. * Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Criminal history inquiries * Equal Employment Opportunity (EEO) Policy * Financial suitability * New employee probationary period * Privacy Act * Reasonable accommodation policy * Selective Service * Signature and false statements * Social security number request Help Required Documents Please upload Supervisor's Endorsement as a form, letter or memo. Emailed supporting documentation will not be accepted. All Applicants MUST provide a copy of their most recent SF-50 (Notification of Personnel Action) which verifies current position, title, series, grade, tenure, and organization of record to be considered. Please upload your document(s) in the system application process. All required documents must be received by the closing date of the announcement. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of