Avaya Tech Support - Tier 1 - Part Time Job
Remote support specialist job in Tulsa, OK
Looking for 1 to 3 years of experience.
Avaya experience or Knowledge
IT Support Experience
Must be comfortable using hand-tools.
The task is to complete/capture all end-point devices on floor plans and workbook.
IT Technician
Remote support specialist job in Tulsa, OK
Clear Winds is an exciting, fast-paced environment where we help our clients to run their businesses more efficiently. We are looking for people that want to work with many environments and clients, while working with the cutting-edge technologies.
Clear Winds is looking for an IT/Help Desk Technician. This person will be required to be proficient in Windows, active directory, virtualization and help desk technologies. It is desired that this person to be knowledgeable in multiple vendor IT environments.
This person will also need personal management skills and be able to multi-task on different projects. This person will also need to be a self-starter and someone who can complete projects and tickets. A strong work ethic, communication skills and organizational skills a must. A willingness to take ownership of the project while prioritizing its purpose to serve the users is critical.
Required Skills:
Knowledge of Windows 10 and 11
Knowledge of Windows Server, Active Directory and Virtualization
Receive and log help desk calls
Provide initial help desk support
Open and close service calls
Friendly and patience with clients
5+ years of experience in IT technology is preferred
A bachelor's degree is preferred and/or equivalent experience within a technology-based environment.
Candidates must have the ability to communicate well with clients.
Company Description
Clear Winds Technologies is an IT solutions company that helps organizations of all types achieve their goals through the use of technology. Clear Winds' services span assessing, designing, implementing and supporting systems and networks in addition to development of applications to enhance productivity. In addition to these services, Clear Winds also offers cloud computing, managed services, hosting and colocation services.
Job Type: Full-time
Pay: $36,000.00 - $58,000.00 per year
Benefits:
IRA
IRA Matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8-hour shift
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: In person
Desktop Support Specialist
Remote support specialist job in Tulsa, OK
This position is responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and determining which section of IT can resolve the issues. This position assists staff within the hospital and remote clinics with technical support of desktop computers, applications and related technology. Responds to help Desk ticket requests and coordinates the successful use of OSUMC's technology infrastructure by end user including desktop support, server and storage access, telecommunications and voice/video systems support.
Education:
High school or GED required
Vocational / Technical (preferred)
Experience: 1-3 years of healthcare experience preferred
Auto-ApplySupport Analyst I
Remote support specialist job in Tulsa, OK
Solve
Problems
Support
the
Front
Lines
Make
a
Difference
in
Healthcare
TechnologyIMPORTANT
This
is
a
Hybrid
Role
requiring
candidates
to
reside
in
the
Tulsa
OK
area
If
you
do
not
live
in
this
application
will
not
be
considered
Why
CareATC
is
Different
and
Why
Youll
Love
It
Here
At
CareATC
we believe that better technology leads to better care and our Service Delivery team is essential to making that happen You are the first line of support ensuring our providers and staff have the reliable tools they need to deliver exceptional patient care Impactful Work Your troubleshooting and support directly empower our healthcare teams ensuring they can focus on what matters mostthe patient Engaging Challenges Manage challenging unique situations every day tackling complex problems across a variety of technologies in a fast paced environment Purpose Be part of a mission driven company working to transform healthcare access and delivery Growth Expand your skills in endpoint management cybersecurity and cross functional collaboration while working with a supportive team CareATC Advantages Include Access to health center services and medications at no or low cost for you and your dependents Comprehensive benefits Medical Dental Vision 401k PTO Disability & Life Insurance and a robust Wellness Program A mission first culture that values innovation accountability and teamwork A role where youll see the direct results of your work in the smooth operation of our clinics About the Job Imagine being the person who ensures our clinical teams can work without interruption As a Support Analyst I you are a critical partner to our end users providing the essential support that keeps our operations running Youll work closely with every part of the business from our clinics to our corporate teams solving issues with desktops printers phones and applications Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare What Youll Do Triage and solve support requests involving desktops printers phones and common applications Provide telephone and live technical support to end users on Windows OSX iOS and Android platforms Monitor system notification alerts and take appropriate and timely action Assist with or lead custom software implementations including testing and documentation Create update and maintain our internal knowledge base articles Assist the Service Delivery Manager with projects related to endpoint management and security Provide AV production assistance for company meetings and events Assist with projects clinic installations or moves which may include some after hours work Pitch in on other duties that help the team and business succeed Provide afterhours on call support on a rotational basis What Youll Bring to the Team An equivalent combination of 2 years work experience andor an associate degree Experience in a desktop support role preferably within the healthcare industry Solid experience with Windows 10 printers phones and other common office peripherals Basic knowledge of network design cybersecurity principles and IP based phone systems like Zoom Phone Strong customer service skills and the ability to work independently Experience with a helpdesk ticketing system And Just as Important Your strong work ethic and analytical mindset You have powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively You are an excellent communicator able to adapt your style to different teams and clearly convey ideas to all levels of the organization ensuring everyone feels supported and heard Ready to Make a Meaningful Impact If youre a detail focused problem solving professional whos excited to support a team that improves lives wed love to meet you Apply today and help us build healthcare technology that people trust
Desktop Support Technician
Remote support specialist job in Tulsa, OK
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Desktop Support Technician provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with Core Behaviors
Responsible for promoting culture of safety
Provide technical assistance to end users while maintaining great customer service
Manage helpdesk response time, ticket load, and proper triage practices
Maintain the helpdesk software (catagories, screens, users, manage support escalations, etc)
Managing the automated deployment of Operating Systems, Applications computer updates
Create and maintain user accounts, including assigning privileges
Telecommunications management including VoIP, user accounts, and handsets
Occasional travel to company sites to perform necessary onsite maintenance and repair
Manage inventory of hardware and software resources across the enterprise
Assistance with small scale infrastructure projects
Design and develop support protocals and procedures
Works with accounting on IS related expenses
Assist in Network Monitoring
Perform other system duties as assigned
Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
Auto-ApplyIT Help Desk Technician
Remote support specialist job in Bixby, OK
IT Help Desk Technician Employment Status: Full-Time Salary: Based on experience, education, and relevant certifications held Direct Supervisor: Director of Information Technology Supervisory Responsibility: None
Summary
The City of Bixby is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology Department. The ideal candidate will provide technical assistance to city employees, troubleshoot hardware and software issues, and support the city's technology infrastructure. This role is essential to ensuring efficient daily operations across all city departments.
Minimum Qualifications
* High school diploma or GED equivalent (required)
* CompTIA A+ certification (preferred)
* Valid driver's license
* Ability to pass background check and drug screening
Duties & Responsibilities
General Responsibilities
* Provide after-hours support for infrastructure emergencies and off-hour maintenance
* Attend after-hour City Meetings as assigned
* Assist team members as needed
Technical Support & Troubleshooting
* Provide first-level technical support via phone, email, and in-person
* Diagnose and resolve hardware, software, and peripheral issues (PCs, printers, mobile devices, etc.)
* Assist with user account management, password resets, and access requests
* Log, track, and document help desk tickets and resolutions
Systems, Equipment & Network Support
Customer Service & Training
* Provide friendly, professional support to all city departments
* Assist staff with basic technology training and best practices
* Create and maintain end-user guides and documentation
Operational & Administrative Support
* Assist with inventory tracking of IT equipment and supplies
* Support IT projects, system deployments, and infrastructure upgrades
* Maintain confidentiality and follow all cybersecurity and data protection policies
* Perform any other duties as assigned by the Supervisor or City Manager
Knowledge, Skills & Abilities
* Handle stress effectively without it interfering with performance
* Organize, set priorities, and exercise sound independent judgment
* Define problems, collect data, establish facts, and draw valid conclusions
* Positive, self-motivated, and able to work independently
* Flexible and adaptable to a rapidly changing environment
* Strong customer service and communication skills
* Basic understanding of computer hardware, software, and networking
* Familiarity with Windows, Microsoft Office, and common business applications
* Able to diagnose and resolve common technical issues
* Follow procedures, document work, and manage multiple tasks
* Ability to drive to and perform maintenance at all City-owned sites in all weather conditions
* May be required to lift up to 50 pounds
* Ability to establish and maintain effective professional relationships with elected officials, the city manager, department heads, staff, partner agencies, and the general public
* Flexibility to respond to after-hours assignments, issues, or emergencies
Benefits
The City of Bixby offers paid employee health, dental, vision, life insurance, pension retirement benefits, and paid time off for accrued vacation and sick leave to full-time employees.
Notice
The City of Bixby is an equal opportunity employer.
How to Apply
Interested parties may apply online at City of Bixby Employment Application. This job posting will remain open until filled.
Onsite Support Analyst
Remote support specialist job in Kellyville, OK
"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
**Responsibilities:**
- Provide second-line investigation and diagnosis
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines
- Escalate unresolved incidents and service requests within agreed timescales
- Log incident and service request details per help desk procedures
- Communicate with customer regarding incident progress
- Ensure tickets are always updated until issues are resolved
- Conduct customer satisfaction callbacks and surveys
- Complete GET IT training for On-Site Support Analysts
- Comply with Quality, Health, Safety and Environment policies and IT policies
- Liaise with customers, other IT support groups and third-party providers when necessary
- Perform staging of PCs (Requires use of SRSS and/or Autopilot)
- Maintain Global Asset Management database with updates related to the assigned hardware
- Perform hardware and software maintenance and support
- Participate in IT team events, follow up on objectives, and key performance objectives
- Troubleshoot and resolve PC incidents and VIP requests
- Liaise with third-party suppliers for hardware repair
- Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination
- Liaise with Server Team when server maintenance is required
- Participate in GeoMarket projects to accomplish common objectives
- Participate as a key person in IT Domain structure
- Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date
§ Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently
§ Engage with internal customers to provide efficient support and ensure business continuity"
**Experience:**
+ 2 to 3 years' experience in desktop support or related IT field
**Skills:**
+ Effective verbal and written communication skills
+ Ability to identify and resolve issues independently
**Education:**
+ Bachelor's degree preferred.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Crushing & Screening Application Specialist
Remote support specialist job in Tulsa, OK
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Crushing & Screening Application Specialist Benefits
Above-Average Industry Pay
Comprehensive Benefits Package (including Medical/Dental/Vision)
401K Plans with Company Match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth Opportunities
Paid Training
Family-Owned and Operated
Health and Wellness
Crushing & Screening Application Specialist Position Purpose
Responsible for supporting all crushing and screening equipment within the rental fleet by conducting job site evaluations, providing technical expertise to internal teams and customers, and ensuring proper equipment configuration for aggregate material processing. Also responsible for delivering equipment training, performing field assessments, and providing ongoing application support to optimize equipment performance and customer experience.
Crushing & Screening Application Specialist Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Collaborates with sales and rental teams to identify customer needs related to crushing and screening applications
Conducts equipment inspections and evaluates internal and external machine conditions; provides detailed reports, wear assessments, and repair estimates as required
Maintains regular communication with rental, parts, and service departments to monitor equipment repair status and equipment readiness
Distinguishes between normal and excessive wear on rental fleet equipment
Provides customer training on the safe, proper, and productive operation of crushing and screening equipment
Recommends appropriate machine configurations based on job site requirements and provides AggFlow analysis when applicable
Offers technical support to sales and rental personnel regarding aggregate identification, specifications, and desired end-product requirements
Assists parts personnel with accurate parts identification for crushing and screening equipment
Documents customer visits, job site observations, and equipment performance through CRM entries
Promotes and enforces all applicable safety standards and supports safety compliance in the field
Manages weekly travel and scheduling requirements; travel up to 80% may be required depending on equipment locations
Consistent and reliable on-site attendance
Performs other job-related duties as assigned
Crushing & Screening Application Specialist Minimum Qualifications
High School Diploma or GED equivalent
Five (5) years of experience in the crushing, screening, or related aggregate processing industry
Proficiency with Microsoft Office and web-based applications
Strong interpersonal and communication skills
Strong ability to organize tasks, manage workflow, and maintain documentation within a high-volume environment
Crushing & Screening Application Specialist Physical Requirements
Pushes/Pulls/Lifts/Carries up to 100 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday
Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition
This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service - Pharmacy Technical Support Specialist 176-1030
Remote support specialist job in Tulsa, OK
Focus on prospective, concurrent and retrospective review of medical services provided to members enrolled in CommunityCare. Take into consideration benefits members are entitled to, access to services, site of care, the quality of services rendered and the cost of care. Provides medically appropriate services that are a covered benefit to members with attention focused on quality and efficiency. Provides Quality of care services in a cost-effective manner to preserve member benefits and minimize unnecessary healthcare costs. Processes are conducted, and decisions are made in compliance with State and Federal utilization management regulations. This position will report to the director of pharmacy.
KEY RESPONSIBILITIES:
Process incoming authorization requests regarding services for members from providers
Verifies eligibility, claim status, coinsurance and all other information related to a member and their benefits or a provider and their contract.
Collaborate with healthcare providers for clinical information needed for determination requests.
Accurately document case interactions with healthcare providers and members.
Resolve claims adjudication issues related to medical benefits.
Demonstrate ability and learning agility to adapt to organizational changes including business processes, systems and technology.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Perform other duties as assigned.
QUALIFICATIONS:
Experience in managed care, PBM, or health plan setting preferred
Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
Dedicated to working in a collaborative, multi-team environment to provide the best care for our members.
Ability to work independently and apply good judgment.
Proficient in Microsoft Office applications.
Highly organized and attentive to detail.
Strong time management skills.
Knowledge of infusion therapies is preferred.
Successful completion of Health Care Sanctions background check.
EDUCATION/EXPERIENCE:
High school diploma or equivalent.
Two years' experience in managed care pharmacy benefits, pharmacy tech or related discipline.
Basic understanding of Health Plan Industry.
One year customer service experience required.
Previous customer service experience in a Medicare Advantage plan preferred.
Dynamic PC Support Techician
Remote support specialist job in Tulsa, OK
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Systems Integration Specialist
Remote support specialist job in Tulsa, OK
Job DescriptionDescription:
The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we have to make a difference in the lives of our employees for them to make a difference for our members and communities.
Your role:
In your role as Systems Integration Specialist, you will, under the general direction of the IT Infrastructure Manager, have diverse responsibilities for the integration, maintenance and support of the company on-premises and cloud applications, server, storage, and network equipment. This includes but is not limited to Windows-based Internet/Intranet, 3rd party applications and sites, Active Directory (AD) management, 3rd party applications in the corporate portfolio.
In this role you will:
Work with vendors to integrate/deploy, troubleshoot or improve on-premises and Cloud applications including hardening and vulnerability remediation as needed.
Configuration of SAML identity providers such as Microsoft Entra ID with various cloud applications, and proactively work to improve reliability, stability, and security of the cloud and on premises environments.
Support and manage IT departmental audits, compliance requirements, and technology projects to ensure effective governance and operational excellence.
Develop and maintain documentation of all the Credit Union Applications include updates, security, and compliance.
Review, analyze, and report on the efficiency of existing system applications and recommend changes to improve these systems.
Perform troubleshooting, performance tuning and capacity planning.
Research and evaluate existing and new on-premises and cloud application solutions.
Planning, coordination, maintenance, and managing the network infrastructure and application delivery systems.
work closely with the technology team and senior managers within the credit union to determine and recommend solutions to meet each department's strategic needs.
Monitor and proactively manage supported applications to assure their performance, availability, security, and capacity.
Maintain a solid understanding of both on-premises and enterprise applications.
Respond to systemic application issues and resolve in a timely and satisfactory manner; communicate with software and hardware vendors, technical support, and our internal technical support team (infrastructure and support services).
Configuration of LDAP solutions like on-premises Microsoft Active Directory and Microsoft Entra ID (Azure AD) to support secure authentication across both on-premises and cloud applications.
Commit to Credit Unions' needs and maintain confidentiality at all times.
Provide friendly, professional, courteous, and accurate service and support to all.
Comply with all security guidelines related to physical and information security.
Comply with the requirements of all credit union policies and procedures including but not limited to the Bank Secrecy Act, Anti-Money laundering regulations as related to the position.
Deliver service to both internal and external members that are in alignment with the credit union's Service Standards and meet all established service goals.
Benefits you can expect when you join Oklahoma Central Credit Union:
Competitive pay - Cha-ching!
Work-life balance - Your family, hobbies, and life outside of work are important to us!
401 (k) retirement plan - You contribute to our future, so we contribute to yours
Best-in-class healthcare coverage - Helping you stay healthy
Generous PTO and federal holidays - We prioritize what matters
Community Service - We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off
Requirements:
What we're looking for: You take initiative and hold yourself to a high standard of personal responsibiliyt. You have strong analytical and problem-solving skills. You have experience troubleshooting hardware and software issues. You have solid technical knowledge with the ability to configure, integrate, test, and deploy software from several different vendors. You are no stranger to a fast-paced environment and tight deadlines, and you are relentless in ensuring that work is completed through effective task delegation. You naturally build strong relationships and establish credibility with a wide range of leaders and participants as a trusted colleague. You know how to synthesize and translate information for a broad spectrum of audiences.
You'll need to have:
Bachelor's degree or higher in related field or achievement of formal certifications in the industry as equivalent to a bachelor's degree
One or more years of similar or related experience
Even better if you have:
Relevant industry certifications
Hands on experience with automated software management tools
SQL knowledge and familiarity with basic queries
Oklahoma Central Credit Union is an equal opportunity employer and proud to be a drug free workplace!
Senior Customer Support
Remote support specialist job in Tulsa, OK
Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Position Overview:
Navico Group is seeking a Senior Technical Specialist to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.
In this role, you will:
Serve as a primary contact for electronic solutions support via phone and email
Manage service order backlog, logistics, and customer expectations for product arrival
Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
Execute CRM documentation and ensure accurate case processing
Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
Coordinate remote repairs and priority returns by analyzing service trends and inventory
Support dealers and service partners through product replacement and repair programs
Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues
Essential Functions:
Technical Mastery: Proficient in reading schematics, safety rules, and technical manuals. Familiar with marine electronics, wire termination, and NMEA CAN-BUS systems.
Customer-Centric Leadership: Skilled in handling service escalations and communicating effectively with customers and partners.
Operational Agility: Skilled in ERP systems, CRM platforms, and logistics coordination.
Global Perspective: Ability to handle international documentation, and support diverse customer bases.
Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.
Required Qualifications:
3+ Year of experience in Customer Service or a related field
Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems)
High-School Diploma/GED
Ability to travel domestically
Experience processing replacement orders
Prior Experience with warranty policies, claims and processing
Professional poise and presence with excellent communication skills (writing, speaking, and telephone)
Preferred Qualifications
ABYC, NMEA, or MEI Certification
FCC RADAR Endorsement
Bilingual in Spanish and English
Working Conditions:
Hybrid office schedule and environment
Travel up to 10% of the time
The anticipated pay range for this position is $57,700 - $104,300 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.
Why Brunswick:
Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards!
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact ****************************** for support.
For more information about EEO laws, - click here
Brunswick and Workday Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: ****************************** or ************.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///************************** If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at ************ or ******************************.
#Brunswick Corporation
Auto-ApplyTechnical Support Specialist
Remote support specialist job in Tulsa, OK
Summary/Objective
The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues.
Shift:
Monday-Friday, Flexible 40-Hour Schedule (7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM)
Priority Locations:
Tulsa, Oklahoma
Lenexa, Kansas
Other Locations: Oklahoma City, OK
Responsibilities
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
Act as the initial contact for all end-users that need technical support.
Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
Follow defined procedures and policies to resolve recurring issues.
Escalate or involve senior technicians on more sensitive or complex end-user problems.
Perform related work as required.
Competencies
Technical Capacity.
Problem Solving/Analysis.
Communication Proficiency.
Team Player.
Work Independently.
Time Management.
Supervisory Responsibility
This position has no supervisory responsibility.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.
Travel
Infrequent travel is expected for this position.
Qualifications
Required Education and Experience
Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
Basic understanding of principles and theories of network systems and management.
Basic understanding of Internet technologies and products.
At least one year of technical work experience or equivalent education.
Preferred Education and Experience
Two or more years of technical work experience.
One or more relevant technical certifications (e.g., A+, Network+ and Security+).
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Auto-ApplyLead IT Specialist - Software Governance
Remote support specialist job in Tulsa, OK
Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities.
Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement.
This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization.
This is a remote position
Essential Duties and Responsibilities:
- Manage the intake process, risk assessment, and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues; coordinate multi-team resolution.
- Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001).
- Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams.
- Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SMEs and internal stakeholders.
Job-Specific Essential Duties and Responsibilities:
- Manage the intake process, risk assessment and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams.
- Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001).
- Maintain software documentation, SOP's, and audit readiness materials.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues.
- Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SME's and internal stakeholders.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience.
- 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles.
- Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems).
- Familiarity with software lifecycle management, configuration management, and Application Portfolio management.
- Strong understanding of IT risk, compliance, and governance frameworks.
- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and facilitation skills.
- Technical and Analytical Acumen
- Process and Continuous Improvement
- Risk Management and Compliance
- Collaboration and Influence
- Vendor and Stakeholder Engagement
- Strategic Problem Solving
Preferred Skills and Qualifications:
- Experience managing or contributing to software asset management (SAM) or governance programs.
- Hands-on experience with ITSM or ITIL-based service delivery processes.
- Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools.
- Certifications such as ITIL, GRC, or PMP are a plus.
#techjobs #VeteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
130,000.00
Maximum Salary
$
165,000.00
Easy ApplySupport Technician
Remote support specialist job in Tulsa, OK
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyPeer Recovery Support Specialist - Outreach & Engagement - Adult Bridge
Remote support specialist job in Tulsa, OK
$19/hr starting payrate!
Generous benefit package with 33 paid days off 1st year!
Certified Community Behavioral Health Clinic (CCBHC) provides integrated medical and behavioral health care to clients in a community based setting.
The Peer Recovery Support Specialist (PRSS) provides peer support services, based on an individualized, recovery-focused service philosophy that allows individuals the opportunity to learn to manage their own recovery and advocacy process. The RSS will work to enhance the development of natural supports, coping skills and other skills necessary to function as independently as possible in the community, including, but not limited to assisting re-entry into the community after incarceration, a hospitalization or other institutional setting. Services are delivered to a high risk adult population who carry a serious mental illness, substance abuse, co-occurring and/or medically co-morbid diagnosis. The PRSS serves as an advocate and provides information and peer support for consumers in emergency, outpatient or inpatient settings. The PRSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. Must possess the skills to maintain a high level of professionalism, ethics and interactions with all ODMHSAS stakeholders.
Outreach and Engagement - The Outreach and Engagement PRSS will focus on engaging with individuals, educating individuals on services and resources that Family and Children Services provide, and connection to the providers involved in programs. The Outreach and Engagement PRSS does not have a dedicated caseload but will have a fluid client list to outreach and engage in services.
• Outreach admitted clients that have not recently engaged in services.
• Outreach targeted individuals who have been referred but not yet admitted or connected to services.
• Hand out basic supplies and contact information for initial contact for treatment in the community.
Requirements
Personal experience in active recovery of mental illness and/or substance use.
High School diploma or equivalent required [Bachelor's degree preferred]
Specialized experience as a recipient of mental health services for severe mental illness and experience as a paid or volunteer staff working with adults with severe mental illness.
Ability to work with the public, ability to maintain an effective working relationship with agency employees.
Ability to maintain a professional manner and maintain confidentiality at all times.
Must possess a Driver's License and use personal automobile to travel to locations other than primary office. [Mileage reimbursement provided]
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations is preferred.
Ability to document activities, write reports, business correspondence and procedure manual.
Ability to effectively present information and respond to questions from colleagues, clients, customers and the general public.
Ability to effectively communicate and interact with colleagues, clients, client's families, public and third party payer personnel.
PRSS Registration Fee Information:
To become a PRSS with FCS, applicants must obtain both PRSS Certification (application fee is required before receiving a start date) and CM1 Certification (required after the start date). As a courtesy we want to ensure applicants are aware of these certification requirements and associated fees before the interview.
• PRSS Certification: $26 application fee (no additional costs).
• CM1 Certification:
o $25 application fee
o $50 training fee
o $45 exam fee
CCBHC Model of Care
Family & Children's Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges.
Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to:
Increased access to care and crisis services
Expanded traditional community mental health and substance use services.
Added Care Coordination and physical health screening for mental health clients
Greater access to Social Services for clients' economic and social needs
Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.
DRUG FREE WORK PLACE
This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.
Support Analyst I
Remote support specialist job in Tulsa, OK
Job DescriptionSolve Problems. Support the Front Lines. Make a Difference in Healthcare Technology.
IMPORTANT LOCATION NOTE: This is a Hybrid Role requiring candidates to reside in the Tulsa, OK area. If you do not live in this location, your application will not be considered.
Why CareATC is Different (and Why You'll Love It Here):
At CareATC, we believe that better technology leads to better care, and our Service Delivery team is essential to making that happen. You are the first line of support, ensuring our providers and staff have the reliable tools they need to deliver exceptional patient care.
Impactful Work: Your troubleshooting and support directly empower our healthcare teams, ensuring they can focus on what matters most-the patient.
Engaging Challenges: Manage challenging, unique situations every day, tackling complex problems across a variety of technologies in a fast-paced environment.
Purpose: Be part of a mission-driven company working to transform healthcare access and delivery.
Growth: Expand your skills in endpoint management, cybersecurity, and cross-functional collaboration while working with a supportive team.
CareATC Advantages Include:
Access to health center services and medications at no or low cost for you and your dependents
Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program
A mission-first culture that values innovation, accountability, and teamwork
A role where you'll see the direct results of your work in the smooth operation of our clinics.
About the Job:
Imagine being the person who ensures our clinical teams can work without interruption. As a Support Analyst I, you are a critical partner to our end-users, providing the essential support that keeps our operations running. You'll work closely with every part of the business, from our clinics to our corporate teams, solving issues with desktops, printers, phones, and applications. Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare.
What You'll Do:
Triage and solve support requests involving desktops, printers, phones, and common applications.
Provide telephone and live technical support to end-users on Windows, OSX, iOS, and Android platforms.
Monitor system notification alerts and take appropriate and timely action.
Assist with or lead custom software implementations, including testing and documentation.
Create, update, and maintain our internal knowledge base articles.
Assist the Service Delivery Manager with projects related to endpoint management and security.
Provide A/V production assistance for company meetings and events.
Assist with projects, clinic installations, or moves, which may include some after-hours work.
Pitch in on other duties that help the team and business succeed.
Provide afterhours on-call support on a rotational basis.
What You'll Bring to the Team:
An equivalent combination of 2 years' work experience and/or an associate degree.
Experience in a desktop support role, preferably within the healthcare industry.
Solid experience with Windows 10, printers, phones, and other common office peripherals.
Basic knowledge of network design, cybersecurity principles, and IP-based phone systems (like Zoom Phone).
Strong customer service skills and the ability to work independently.
Experience with a helpdesk ticketing system.
And Just as Important…
Your strong work ethic and analytical mindset. You have powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively. You are an excellent communicator, able to adapt your style to different teams and clearly convey ideas to all levels of the organization, ensuring everyone feels supported and heard.
Ready to Make a Meaningful Impact?
If you're a detail-focused, problem-solving professional who's excited to support a team that improves lives, we'd love to meet you.
Apply today and help us build healthcare technology that people trust.
Desktop Support Technician
Remote support specialist job in Tulsa, OK
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Desktop Support Technician provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with Core Behaviors
Responsible for promoting culture of safety
Provide technical assistance to end users while maintaining great customer service
Manage helpdesk response time, ticket load, and proper triage practices
Maintain the helpdesk software (categories, screens, users, manage support escalations, etc)
Managing the automated deployment of Operating Systems, Applications computer updates
Create and maintain user accounts, including assigning privileges
Telecommunications management including VoIP, user accounts, and handsets
Occasional travel to company sites to perform necessary onsite maintenance and repair
Manage inventory of hardware and software resources across the enterprise
Assistance with small scale infrastructure projects
Design and develop support protocals and procedures
Works with accounting on IS related expenses
Assist in Network Monitoring
Perform other system duties as assigned
Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
Auto-ApplyNetwork Engineer - Information Services
Remote support specialist job in Tulsa, OK
Responsible for analyzing, designing, installing, configuring and maintaining the network and server infrastructure, and application components. Performs a wide variety of evaluation, maintenance, installation, troubleshooting and training tasks to meet hospital infrastructure needs. This position is also responsible for providing information and recommendations regarding network, security, and server configurations and installations.Must have a thorough understanding of and experience with: Network infrastructure (TCP/IP, Routing, Firewalls, Security, Ethernet, DNS, DHCP, HTTPS, VLAN, VPN, Email and Email spam and encryption management tools, web filtering, etc.) Knowledge and experience with Cisco switches, Cisco UCS, Meraki AP's, Windows Server 2008 R2; Exchange, SQL experience, NetApp, Citrix v5x-7x, VMWare management tools experience, knowledge of VoIP implementation and support. Requires technical, analytical and interpersonal skills. Requires ability to communicate in an understandable, polite and friendly manner, both written and verbal as well as the ability to multi-task.
Qualifications
Education:
High school or GED
4-year/Bachelor's Degree (Preferred)
Experience:
Healthcare experience required
3 - 5 years minimum experience
Auto-ApplyPeer Recovery Support Specialist - COPES
Remote support specialist job in Tulsa, OK
Peer Recovery Support Specialist (PRSS)
Starting Pay: $19/hour + $2,000 yearly Crisis Program Premium
Benefits: 33 paid days off in your first year and a generous benefits package
The Peer Recovery Support Specialist (PRSS) provides peer support services, based on an individualized, recovery-focused service philosophy that allows individuals the opportunity to learn to manage their own recovery and advocacy process. The PRSS will work to enhance the development of natural supports, coping skills and other skills necessary to function as independently as possible in the community, including, but not limited to assisting re-entry into the community after incarceration, a hospitalization or other institutional setting. The PRSS serves as an advocate and provides information and peer support for consumers in emergency, outpatient or inpatient settings. The PRSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. Must possess the skills to maintain a high level of professionalism, ethics and interactions with all ODMHSAS stakeholders.
Key Responsibilities:
Provide compassionate, peer-based support to individuals navigating recovery from mental health and/or substance use challenges.
Empower clients to develop coping strategies, build natural support systems, and achieve greater independence in their daily lives.
Support successful community reintegration, especially for those transitioning from incarceration, hospitalization, or other institutional settings.
Advocate for clients' needs and share valuable information and resources to support informed decision-making.
Maintain clear, accurate documentation of all services provided, adhering to agency protocols and ethical standards.
Collaborate with a multidisciplinary team while upholding a high level of professionalism, confidentiality, and integrity in all interactions.
Skills:
Strong interpersonal and communication skills, with the ability to engage effectively with clients, families, colleagues, and community partners.
Professionalism and confidentiality in all client and agency-related matters.
Preferred: Ability to read and interpret professional and regulatory materials, and to write clear, professional reports and documentation.
Education & Experience:
Required: High school diploma or equivalent.
Preferred: Bachelor's degree.
Lived experience in active recovery from mental illness and/or substance use is essential.
Experience providing peer support or working/volunteering with individuals facing severe mental illness.
Required Certifications & Licenses:
Peer Recovery Support Services (if you do not already have, you will obtain after hire)
Case Manager I Certification (to be completed within 60 days of eligibility)
Wellness Coach Certification (if you do not already have, you will obtain after hire)
Valid Driver's License with a satisfactory driving record (required for travel and client transportation)
Certification Fees:
PRSS Certification: $26 application fee (required before start date).
CM1 Certification:
$25 application fee
$50 training fee
$45 exam fee
CCBHC Model of Care
Family & Children's Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care, a Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges.
Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to:
Increased access to care and crisis services
Expanded traditional community mental health and substance use services.
Added Care Coordination and physical health screening for mental health clients
Greater access to Social Services for clients' economic and social needs
Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.
DRUG FREE WORK PLACE
This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.