Remote support specialist jobs in Brookhaven, NY

Our client is an elite IT products and services company, providing IT consulting, managed IT and managed security. Proven and established across over 400 customers they are currently adding to their customer facing technical team. The position is connected to an HQ office in Fairfield County CT. What we like - Stable and well run. Great CTO and CEO. Large span of control as a Helpdesk Analyst who understands that being a strong technical generalist is a must HOT market. This area is a huge problem, expense and opportunity for prospects and clients. It's exactly where great people like to live. Wide offering including Network cabling, Hybrid Cloud, Hosted VOIP/Internet, Storage, Server, Managed Security, Cyber Security Operations and more. This is a 20+ year old business that has had some of it's best success recently. They boast a 90+% retention rate and clients including Hello Fresh, University of Hartford, Stonington Public Schools, town of Shelton and many others. Candidates should have experience in a similar role managing L2 Support in IT products and services.

Must have SQL queries or Crystal Reports experience. Madison CT. We are looking for an Application side/Software Support professional for our growing company! This support specialist will also be testing and document new versions of software releases. This is not a Desktop or Help Desk role, we need someone experienced with software support using SQL and ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis on the application side. You will need to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to our customers and other team members is essential to be successful. Some of the technology you will work with includes SQL, Oracle, JIRA, Outlook and Teams or Webex. Requirements:· · 1-2 years of experience supporting software applications with experience writing queries in SQL, Oracle, or Crystal Reports · Specialized experience working with database driven applications and business driven customization in a Software application environment (not Help Desk, not Desktop) · We will consider a junior level candidate Degree in Computer Science preferred · Previous work experience using ticketing (Jira, ServiceNow, Zendesk, etc) preferred · Excellent verbal and written communication skills · Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution · Ability to write and communicate technical problems with software developers and internal personnel as needed · Strong attention to detail· Strong customer service-oriented phone skills

Our client is a manufacturing company. They seek a ERP Support Analyst to join their Hauppauge, NY office. Responsibilities Provide technical support to maintain, advance, and integrate ERP systems Provide timely ERP user assistance and technical support in resolving issues Analyze functional and cross-functional business process needs and develop process improvement recommendations Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms Modify procedures or changes in system integrations or applications to improve ERP systems' performance Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure Monitor and report routine system performance Requirements Bachelor's degree in information systems or a related field is required 2-5 years' experience as a Hardware/Software support Analyst ERP experience is a must (user experience is fine) Printer and peripheral maintenance required Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database. Strong Excel skills Only local candidates; no relocation is available Reliable transportation, there is no public transportation available Candidates must have a green card or US Citizenship; no sponsorship or transfers are available JobID: 47418

Must Haves: Expert Figma expertise Tokenization: Creating design tokens (variables for colors, typography, spacing) to ensure consistency across designs. Branching: Managing multiple versions of design files for collaboration and controlled updates. Ability to build and maintain a design system (component library) in Figma. Keeps everything clean, organized, and structured. Experience working closely with front-end developers to ensure design and code match. Experience with Storybook (a code-based component library) to sync design tokens and components with actual code. Understanding of Development: A strong working understanding of front-end development (HTML, CSS, JavaScript, React, etc.) Experience conducting regular design QA and audits Excellent communication skills with the ability to articulate complex design system concepts to diverse stakeholders. Pluses: Experience in a multi-product environment with complex scaling needs. Knowledge of design tokens and their implementation in code. Experience running workshops or creating educational content to drive design system adoption. Day-to-day: Insight Global is looking for a Figma Specialist. In this role you will develop, manage, and scale the clients Figma component libraries using advanced features such as Auto Layout, variants, and design tokens. They will create detailed design specifications and documentation to ensure pixel-perfect implementation by development teams. This role will manage the integration between Figma and Storybook, linking design components to their corresponding code components and keeping them in sync. Acting as the primary liaison between design, engineering, and product teams, the specialist will translate requirements into scalable design solutions and establish governance processes. They will conduct regular design QA and audits to ensure adherence to design system standards and brand guidelines. This is 6-month ongoing contract and pays $60-65hr.

We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT. This is a full-time/Permanent role with benefits. Must be local/near CT with MSP experience. Responsibilities: Day-to-day support of Windows, Hardware, Applications, general networking, and security devices Service and diagnosis of hardware and software Remote/onsite support Handle phone calls Respond quickly to problems and demonstrate skillful problem solving Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained Rotating after hours on call schedule For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.

About Milestone: Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 25 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation. About the Role: The Applications Specialist drives Milestone's Mercury & Environmental product lines. This hands-on, client-facing role blends applications expertise with product strategy, field engagement, and cross-functional collaboration. You'll work closely with the Sales and Marketing teams to lead technical conversations with prospective clients and deliver product demonstrations that highlight Milestone's value. You'll also contribute technical insight to marketing campaigns, sales messaging, and market development efforts. While the focus is on pre-sales and market execution, you'll also assist with applications guidance and customer training for key accounts. Internally, you'll help train field teams and maintain technical resources that support product positioning and long-term client success. Responsibilities: Technical Applications & Customer Support Lead pre-sales technical support including application inquiries, virtual demos, and roadshows tailored to regulatory requirements and application needs. Assist with post-sales application support and training. Provide application and consumables guidance under the miles CARE program. Product Marketing & Go-to-Market Execution Develop positioning, messaging, and go-to-market strategies for the Environmental product lines in partnership with Sales and Marketing. Collaborate with Marketing on content development, including application notes, case studies, and educational materials. Contribute technical insight to webinars, roadshows, environmental campaigns, and other outreach efforts. Achieve revenue targets through effective pre-sales consultation and product strategy execution. Internal Training & Cross-Functional Support Train internal teams on applications and instrument use. Work with Operations to manage demo/lab shipments and equipment. Maintain and organize internal resources for knowledge sharing and onboarding (e.g., SOPs, videos, documentation). Requirements: Education: Bachelor's degree in a relevant STEM field required, Chemistry preferred. Technical Experience: 3+ years of experience in product management, product specialist, applications, technical sales, or similar roles. Client-Facing Experience: Success in customer-facing roles involving training, demos, or technical consultation. Communication Skills: Strong verbal and written communication skills with the ability to convey technical concepts in an accessible and engaging manner. Professional, polished demeanor with excellent interpersonal communication skills. Collaboration Skills: Self-motivated, goal-oriented, and comfortable balancing multiple priorities across teams. Ability to lead cross-functional projects and influence go-to-market outcomes. Travel: Willingness to travel periodically for roadshows and client engagements. Computer Skills: Proficient with Microsoft Suite; experience with Salesforce preferred. Benefits Milestone will offer you: Comprehensive benefit package (medical, dental, vision) We will cover 70% of your medical premium and 60% of any spouse/dependents We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you You can contribute to the 401k after 90 days of service We will contribute 3% of your salary after 1 year of service We will support ongoing training and development of your skills

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America. JOB DESCRIPTION: The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets. Image new and existing laptops via the standard imaging technology Create new Helpdesk Solutions for end-users and IT Write Clear and concise documentation for new and existing procedures Set up cubicles for new hires and contractors Work Helpdesk Tickets, which include hardware, software, OS, and account problems Support End-User software, connectivity, and services Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance Manage printers and scanners Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. QUALIFICATIONS: The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position. College diploma or university degree in the field of computer science and/or Minimum of 2+ years of work experience in Desktop support/Helpdesk Certification in Microsoft Operating Systems or Networking is a plus Working technical knowledge of PC (Windows 7/10/11) and Mac Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc. Hands-on software and hardware troubleshooting experience Experience documenting and maintaining configuration and process information. Good understanding of the organization's goals and objectives Knowledge of applicable data privacy practices and laws Strong customer service orientation Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Strong interpersonal and oral communication skills Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to conduct research into hardware and software issues and products as required Ability to present ideas and solutions in user-friendly language Highly self-motivated and directed Keen attention to detail Skilled at working within a team-oriented, collaborative environment COMPENSATION & BENEFITS: TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays. The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. TDK is an Equal Opportunity Employer

Client with location in Long Island is seeking a Desktop Engineer for a contract to hire position. This person will provide IT support to internal users, in addition to assessing and helping to mature operational processes regarding user support best practices. Required: -Expert level desktop / service desk skills - troubleshooting issues regarding laptops, desktops, connectivity, and peripherals. -Strong Microsoft Intune experience (administration and management). -Strong understanding service desk process and procedures. -ITIL and Microsoft certifications. Desired: -Leadership experience.

About Us We are a premier retailer known for our commitment to quality, customer service, and innovation. As we prepare to transition into a publicly-traded company within the next 6-12 months, we're building a future-ready IT audit function that emphasizes automation, efficiency, and compliance. To support this transformation, we're seeking an IT Audit Engineer-a technically capable professional who can independently develop scripts and tools that automate evidence gathering, testing, and other components of our IT audit processes. Unlike traditional IT auditors, this role is designed for someone who can build and maintain technical solutions without relying on outside engineering support. This is your opportunity to help shape a modern, tech-enabled audit program in a fast-paced, high-growth environment. Job Summary As our IT Audit Engineer, you will lead the technical side of audit execution-developing scripts, building automation, and integrating tools to streamline audit and compliance activities. You will work closely with IT auditors, process owners, and engineering teams to identify areas for automation and implement practical, secure, and auditable solutions. This role is ideal for someone who thrives at the intersection of compliance and code-a problem-solver who can write scripts as easily as they can navigate complex compliance and regulatory requirements. Key Responsibilities Develop and maintain PowerShell and Python scripts to automate evidence collection, controls testing, and system analysis. Build tools and lightweight utilities to streamline and support recurring audit procedures. Analyze system logs and event data to validate control performance and identify anomalies. Partner with auditors and business teams to identify manual tasks that can be automated. Design and maintain documentation for all automation workflows, ensuring transparency and repeatability. Support internal and external audits by building self-service or on-demand tooling for audit readiness. Maintain version control and secure storage of scripts, ensuring audit trails are intact. Help define best practices for audit automation, and act as a subject-matter expert for technical tooling within the audit team. Stay up to date with compliance requirements and build technical solutions aligned with them. Qualifications Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. 1-3 years of experience in IT audit, automation engineering, or security scripting roles. Strong scripting and automation skills using PowerShell and Python. Experience analyzing and parsing system logs, event data, and access controls. Familiarity with regulatory and compliance standards such as SOX, ISO 27001 and NIST. Ability to build tools or scripts that interact with directory services (e.g., Active Directory), logging platforms, and file systems. Experience managing code in version control systems (e.g., Git). Experience with Workiva and Tripwire is a plus. Strong documentation and process management skills to support audit traceability. Ability to work independently and prioritize work across multiple audits and compliance initiatives. Excellent collaboration and communication skills, especially when working with non-technical audit and compliance staff. Professional certifications (one or more preferred): CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), CIA (Certified Internal Auditor), CRISC (Certified in Risk and Information Systems Control), CPA (Certified Public Accountant, with IT audit experience), CEH (Certified Ethical Hacker), COBIT Foundation (Control Objectives for Information and Related Technologies), and ITIL Foundation or Practitioner (Information Technology Infrastructure Library). What We Offer Competitive salary and comprehensive benefits package A key technical role in our transition to becoming a publicly-traded company Opportunities to define audit automation practices from the ground up A collaborative, forward-thinking environment where your technical input drives real impact.

Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt Office Designation: In Office Office Location: Stamford, CT Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction. The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations. NOTE: On-call rotation is required for this position. Functional Responsibility and Task Statements Provide 2 nd tier support through desk-side, remote, and local office support services Watch for repeat tickets to find trending issues. Work directly with Technical Account Manager on their customer's escalated issues. Create new knowledge base articles to increase the rate of first line resolution Follow documented processes for incident management and request fulfilment Provide guidance and direction for escalated service issues Demonstrates dedication to customer service and able to quickly assess risks Analyse and document software requirements Leadership and People Responsibilities Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally Technical Responsibility and Task Statements Provide timely, resolution to technical support issues while following company standards Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner Identify and resolve incidents within agreed SLAs, policies and procedures Develop new support documentation of solutions that are used by Customer support services Monitor incident trends and identify recurring incidents for resolution Ensure that all relevant incidents are linked to an appropriate problem Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution. Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs Analyze desktop usage and computer peripherals Analyze, troubleshoot, correct, and document defects in existing software systems Responsible for installation, testing, troubleshooting and repair of workstations Responsible for installation and configuration of workstation software Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring Provide accurate estimates for and track data on time spent adding new features and fixing defects Ensure technical documentation is created and tested Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated. Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc. Travel Requirements: Minimal travel is required for this position. Desired Qualifications and Skills 5+ years information technology experience supporting inbound Customer requests or issue resolution High school Diploma Experience with ConnectWise Manage software or similar ticketing system Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.) Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions Experience supporting VPN clients and VPN Administration Experience support LAN/WAN network infrastructure Experience supporting applications running in an RDS or Citrix environment Strong working knowledge of Office 365 user and mail administration Proficiency with NTFS file permissions Experience with internal and external DNS administration Experience with creating, changing and troubleshooting Group Policies Experience with VMWare and/or HyperV Excellent listening, questioning, and customer service skills Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned Ability to maintain composure, tact and effectiveness under stressful conditions Ability to organize information, efficiently manage time and balance multiple priorities Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience Preferred Bachelor's degree in Information Technology, Computer Science, Engineering or related field MS in Computer Science or Information Management EEO STATEMENT It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

This Government Client in Long Island City, NY has a need for an Application Support Specialist. This is a 100% in office role in Long Island City (no remote), 35 hrs/week. This resource is responsible for providing technical assistance and support to users for eVital and other software applications supporting the Center for Population Health Data Science. This role involves diagnosing and resolving technical issues, guiding users through solutions, and collaborating with development and product teams to enhance user experience and product functionality. The ideal candidate is a problem-solver with excellent communication skills and a passion for helping others. Pay Rate Range: $45.50-$54.50 Overview: The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. The agency is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place. The agency's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization The DMI initiative will allow the agency to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health. Job Duties: * Provide first and second-line support for software applications (eVital and others), assisting users with functionality, access and troubleshooting. * Diagnose, troubleshoot, and resolve application-related issues, escalating complex problems to higher-tier support or relevant development teams when necessary. * Guide users through application workflows, clearly explaining technical concepts in an understandable manner. * Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base. * Create and maintain user guides, FAQs, and training materials to improve self-service capabilities. * Identify recurring application issues and recommend improvements to development and product teams. * Participate in testing application updates and new features to ensure readiness for rollout. * Ensure a high level of customer satisfaction by providing clear, empathetic, and solution-oriented support. * Follow IT support best practices, SLAs, and security/compliance policies. Qualifications and Requirements: * Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience. * 2+ years of experience supporting enterprise software applications (technical support, application support, or help desk with a software focus). * Strong proficiency in troubleshooting application issues, user access, and common business software. * Familiarity with SQL, databases, or system integrations a plus. * Experience with ticketing systems and remote support tools. * Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. * Strong analytical and problem-solving skills. * Customer-focused with patience and empathy in user interactions. * Ability to work independently and collaboratively. * Strong organizational skills and attention to detail.

Must have at least one year experience working on copiers or computers, managing an IT environment or Network installation. Required qualifications: Legally authorized to work in the United States 18 years or older

Job Description We are seeking a Head of a LLM Application Team to lead the design and development of cutting-edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real-world applications and be excited to explore transformative use cases across quantitative research and trading. Responsibilities Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals. Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading. Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state-of-the-art techniques to inspire transformative applications in systematic finance. Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state-of-the-art techniques to enhance systematic investment strategies. Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities. Lead and build a high-performing team of machine learning engineers and researchers, fostering innovation and excellence. Requirements Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields. 2+ years of experience in researching and applying LLM technologies. Proven leadership experience in managing a team of quantitative members. Strong quantitative and communication skills. Benefits Competitive salary plus bonus based on individual and company performance. Collaborative, casual, and friendly work environment. PPO Health, dental and vision insurance premiums fully covered for you and your. dependents. Pre-tax commuter benefits. Weekly company meals. Trexquant is an Equal Opportunity Employer

Requirements Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree a plus. Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry. Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature). Proven leadership experience managing technical teams and cross-departmental initiatives. Strong understanding of banking operations, regulatory requirements, and risk management. Experience supporting a community banking environment and/or high-net-worth clientele preferred. Excellent problem-solving, communication, and vendor management skills. Ability to translate business needs into technical solutions. Benefits 401K Health Insurance Dental Insurance Vision Insurance Health Savings Account Flexible Spending Account Employee Assistance Program Paid Time Off

We are seeking an experienced and strategic VP, Application Support Specialist to lead the oversight, management, and optimization of the bank's core banking system (FISERV) and other critical operational applications. This leadership role is pivotal in ensuring the stability, efficiency, and security of our banking platforms, with a strong emphasis on delivering exceptional service to our high-net-worth client base. The ideal candidate brings deep technical expertise, operational understanding of community banking, and a commitment to customer-focused innovation. * Lead the support, maintenance, and enhancement of the FISERV core banking platform, ensuring high availability, performance, and compliance. * Serve as the primary liaison between internal business units and technology teams for application-related needs. * Coordinate and oversee application updates, patch management, release cycles, and vendor relationships. * Develop and enforce application support standards, incident management procedures, and documentation best practices. * Partner with operations, compliance, and risk teams to ensure systems meet regulatory and audit requirements. * Identify opportunities for automation and system improvement to enhance efficiency and client service. * Provide leadership in business continuity planning, disaster recovery, and system change management. * Oversee vendor performance (primarily FISERV) and service level agreements (SLAs). * Champion a culture of continuous improvement, accountability, and cross-functional collaboration. Requirements * Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree a plus. * Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry. * Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature). * Proven leadership experience managing technical teams and cross-departmental initiatives. * Strong understanding of banking operations, regulatory requirements, and risk management. * Experience supporting a community banking environment and/or high-net-worth clientele preferred. * Excellent problem-solving, communication, and vendor management skills. * Ability to translate business needs into technical solutions. Benefits * 401K * Health Insurance * Dental Insurance * Vision Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * Paid Time Off

Qualifications Proficiency with Microsoft Office Suite. Maintain internal and external communication with a level of confidentiality and professionalism. Must be detail-oriented, organized, and have the ability to self-prioritize. Operate with a level of accuracy, good judgement, and proficiency. Preferred Qualifications Knowledge of Ellucian Banner, and other tools and systems preferred. Familiarity with and understanding of current University policies is a plus.

What is the Role? As a Field Specialist (Trainee) at Intersection, you will assist in maintaining our advertising assets in the New York metro area. You are highly motivated, reliable and dedicated, and able to work well in a team environment. You should have excellent written and verbal communication skills, and you must possess a valid driver's license with a good driving record. You should be comfortable working in the elements year-round. Knowledge of Manhattan and the surrounding boroughs is a plus. **This is a full-time/union position. The hours are 8:00 pm - 4:30 am, Sunday through Friday. This role will gain you entry into our affiliated union with a generous benefits package and PTO policy as stated through our union contract.** What you will accomplish: Ensure the proper installation and removal of advertisements Accurately record and report all install/removal information prior to the end of each shift Report safety and maintenance related problems to supervisor/operations manager Participate in company training, safety meetings and other meetings and events as directed You're a great fit for this role because: Ability to lift or carry up to 50 pounds Ability to work alone or with minimal supervision Ability to reach with hands and arms; stoop, kneel, bend or crawl Perform non-routine duties as assigned by a supervisor Safely operation light to medium duty company trucks Offers of employment are contingent upon successfully passing a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility. Hourly Rate: $16.50/Hour At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It's our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it's our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.