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Remote support specialist jobs in California - 2,641 jobs

  • Financial Services - Customer Tax Operations and Reporting - Tax Services Senior Analyst-EDGE

    Ernst & Young Oman 4.7company rating

    Remote support specialist job in San Francisco, CA

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. US - Tax - BTS - FSO CTORS Information Reporting and Withholding EDGE Senior Analyst EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace. The opportunity When you join EY EDGE, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice. Your key responsibilities Work independently, recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely, efficiently, and accurately completed. Tax Projects including but not limited to implementation of new tax laws, moderately complex analysis of tax methods of accounting as well as tax processes or calculations for compliance purposes. Responsible for identifying moderately complex tax related issues and providing recommended solutions via research and/or position development, and documentation. Lead the preparation and review of moderately complex tax/accounting regulatory and tax compliance with limited supervision. Perform and document research and analysis on related accounting and tax issues. Guide team members and be a role model on moderately complex tax projects. Keep knowledge up to date of new tax and accounting developments as well as of EY standard technologies and processes related to job function. Responsibilities include Prepare or detail review complex financial closings, tax compliance filings and other tax related processes or tasks Compile and/or evaluate moderately complex data, computations, documentation and various tax and accounting technologies Responsible for Service Quality across identified aspects of delivery. Understand opportunity risk in relation to our Scope of Services Develop, document, and gain cross functional alignment on processes to support processes and internal teams Demonstrate deep technical excellence in specific offerings and broaden technical skills across capabilities. Maintain internal network by providing technical assistance to others within EY in area of expertise Provide effective oversight, feedback, and coaching to junior team members Mentor/coach team members to develop technical and leadership capabilities Skills and attributes for success Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments Proficient using Microsoft products such as Excel, Word, and Power Point Experience with financial and tax applications, such as Gosystems, Onesource TP, Corp Tax, as required by area of specialism Strong attention to detail Good communication skills (both written & verbal) Proven conceptual and analytical ability To qualify for the role you must have Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics 4 - 6 years of increasingly diverse or moderately complex experience in related field Ability to prioritize, handle and track multiple assignments Strong analytical and problem-solving skills Ability to work independently Some supervision skills will be required Strong oral and written communication as well as presentation skills Experience with financial and tax applications such as GoSystems, CorpTax, Onesource, as required by area of specialism Proficient using Microsoft products such as Excel, Word, and Power Point Proficiency in tax accounting systems Willingness to travel as needed, and working in a balanced hybrid environment Ideally, you'll also have CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt, but not required What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $75,200 to $124,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $90,200 to $141,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr
    $90.2k-141k yearly 5d ago
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  • Teamlead Consulting & Support (m/f/d)

    xRM1 Business Solutions

    Remote support specialist job in Los Angeles, CA

    This is how we work You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track. You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans. You're responsible for planning the team's assignments. You analyze and assess technical issues and develop suggestions to fix them. You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met. You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems. You train our implementation partners, create technical guides and training materials, and document solutions and best practices. You personally deliver some key consulting services. At the end of the month, you check the services and make sure billing to customers and partners is honest. We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department. #J-18808-Ljbffr
    $74k-119k yearly est. 3d ago
  • Teamlead Consulting & Support (m/f/d)

    Hubdrive GmbH

    Remote support specialist job in Los Angeles, CA

    This is how we work You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track. You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans. You're responsible for planning the team's assignments. You analyze and assess technical issues and develop suggestions to fix them. You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met. You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems. You train our implementation partners, create technical guides and training materials, and document solutions and best practices. You personally deliver some key consulting services. At the end of the month, you check the services and make sure billing to customers and partners is honest. We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department. #J-18808-Ljbffr
    $74k-119k yearly est. 3d ago
  • Tech Patent Prosecution Specialist

    Vanguard-Ip

    Remote support specialist job in Palo Alto, CA

    A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr
    $76k-129k yearly est. 4d ago
  • Market Executive: Innovation Tech Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Remote support specialist job in San Francisco, CA

    A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition. #J-18808-Ljbffr
    $72k-127k yearly est. 5d ago
  • Hardware Technician

    Actalent

    Remote support specialist job in Los Angeles, CA

    Technician who is experienced and comfortable using hand tools and power tools to assemble delicate electronics assemblies (PCBs, small-gauge wiring). To accomplish this work, you have some familiarity and experience with a broad range of tools and skills, and are motivated to utilize and improve those skills to produce a high quality output. You keep your work space and materials tidy and well-organized, and keep good records of your work products, which helps you be efficient. You recognize that a job well done the first time is always more efficient in the long run. Skills Electronics, Assembly, Soldering, Pcb, Hardware, Troubleshooting, Test equipment, Wiring Top Skills Details Electronics,Assembly,Soldering,Pcb Additional Skills & Qualifications - Soldering for assembly and repair - wires, through-hole and surface mount components - Mechanical assembly with hand and power tools - drilling, tapping, deburring, filing, sanding - Cable assembly - stripping, crimping, testing, strain relieving - Good ESD practices - assembling sensitive electronic components together into a system Job Type & Location This is a Permanent position based out of Los Angeles, CA. Pay and Benefits The pay range for this position is $60000.00 - $100000.00/yr. The company provides Medical dental vision The company has unlimited PTO Workplace Type This is a hybrid position in Los Angeles,CA. Application Deadline This position is anticipated to close on Jan 19, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
    $60k-100k yearly 6d ago
  • Desktop Support Specialist

    Synergis 3.8company rating

    Remote support specialist job in Anaheim, CA

    TITLE: Desktop Support Technician ANTICIPATED DURATION: 6-month contract to hire Responsibilities: Provide on-site desktop support for end users across Windows laptops and desktop PCs Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration) Execute termination and offboarding activities (device returns, access removal coordination, asset updates) Support security badge access systems (access requests, updates, deactivations, basic troubleshooting) Configure and support multi-factor authentication (2FA/MFA) for authorized users Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation) Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks) Work within a ticketing system to document work performed, update status, and meet SLAs Contribute to and maintain technical documentation and knowledge base articles Requirements: 2+ years of desktop support or service desk experience in a business environment (onsite preferred) Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications) Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding) Familiarity with MFA/2FA enrollment and remote access support Comfortable working with ticketing systems and documentation/knowledgebase practices Professional communication skills and a customer-service mindset Ability to work independently on-site and coordinate effectively with remote teams Preferred Experience: Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests) Exposure to phone system administration and/or physical access/badge systems Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting) Prior experience supporting in a server room or data closet environment The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to **********************. If you require assistance or an accommodation in the application or employment process, please contact us at **********************. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************
    $25-30 hourly 5d ago
  • IT Support Specialist

    Spinelli Kilcollin

    Remote support specialist job in Los Angeles, CA

    Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers. Role Overview: As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems. Location: Los Angeles (Hybrid) Reports To: COO (in partnership with VP of People) Key Responsibilities Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings) Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise) Set up, configure, and maintain company devices (laptops, software, user accounts) Support onboarding/offboarding processes for all IT-related needs Monitor and maintain SpamTitan for secure and effective email filtering Create and implement IT standards of procedure across systems and office locations Ensure consistency of IT systems, configurations, and tools across all locations Troubleshoot and resolve IT-related issues in a timely and effective manner Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits Support SSO implementation and management across business systems Own internal communication regarding system updates and IT policy changes Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots. Maintain and implement cybersecurity protocols, including updates and compliance measures Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants) Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams Provide day to day technical support while maintaining incident logs and documentation Qualifications 3+ years of experience in IT support or systems administration Strong working knowledge of Google Workspace, Dropbox, and 1Password Experience with SpamTitan or similar email security tools Familiarity with device management (MacOS and Windows) Experience configuring and maintaining firewalls and managing IT across multiple locations Strong documentation skills and experience building scalable processes Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.) Experience with NetSuite administration Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus Compensation: $80,000 - $85,000 Benefits: Paid Company Holidays PTO Health & Dental Benefits 401(k) + matching Profit sharing + Annual Bonus Jewelry Allowance How To Apply: Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. Applicants must submit the materials above directly to ***************************** for consideration. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!
    $80k-85k yearly 2d ago
  • Senior Support Engineer

    IBM Computing 4.7company rating

    Remote support specialist job in San Francisco, CA

    Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities As a Senior Support Engineer, you will report to the Manager of Support Engineering and the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related to Vault and Vault Enterprise and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. You will contribute to product growth and development via weekly product meetings. You will also attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering. This will be a part of our Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise teams. What you'll do: Reproduce and debug customer issues by building or using existing test environments and tools. Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance Solve incoming technical support requests within SLA, including high-severity urgent cases. Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features. Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings. Collaborate with account managers to schedule, coordinate, and lead customer debugging calls. Document and record all activity with customers in accordance to both internal and external security standards. Contribute to product documentation, customer knowledge base, and best practices guides. Continuously improve process and tools in collaboration with the team. Periodic on-call rotation for production-down issues. Provision and bootstrap a Vault cluster without assistance. Understanding of Vault/Vault Enterprise and the interaction with other products within the HashiCorp Product Suite. Begin preparation for the Vault Certification Exam Complete Vault Certification Exam. Within first 60 days: Ride along on 1-2 live customer debugging calls. Effectively triage and respond to Sev 3 & Sev 4 inquiries independently. Contribute 1 Support Knowledge Base article. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted Begin working Sev 2 tickets. Within first 90 days: Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Required technical and professional expertise Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for mission-critical software. Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python). Experience with major cloud platforms, distributed systems, microservice architecture, and containers. Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. Preferred technical and professional experience Bachelor's degree in Computer Science or equivalent professional experience preferred DevOps Engineering, Software Engineering, and/or System Administration experience is a plus. Experience or knowledge with Vault; other HashiCorp tools is a plus. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr
    $89k-118k yearly est. 5d ago
  • Principal Enterprise IT Engineer

    1X Technologies

    Remote support specialist job in Palo Alto, CA

    Principal Enterprise IT Engineer, IT & Security About 1X: We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey. Role Overview The Principal Enterprise IT Engineer will lead the strategy, architecture, and implementation of enterprise IT systems across the company. This role will define standards for identity, endpoint management, collaboration, and security while scaling IT infrastructure to support rapid organizational growth. You'll play a key leadership role, mentoring senior engineers and influencing cross-functional and executive stakeholders to align IT operations with strategic business needs. Responsibilities Define and drive enterprise IT strategy, architecture, and roadmaps across identity, collaboration, and device platforms Lead administration and scaling of Google Workspace, Okta, Intune, and MDM platforms with a focus on Zero Trust principles Develop and implement automation frameworks and scripting (Bash, Python, PowerShell) to streamline IT operations Align IT systems with compliance standards (e.g., SOC2, ISO 27001) and proactively mitigate enterprise risks Ensure seamless integration of IT systems with engineering, manufacturing, and robotics environments Act as senior escalation point for IT operations, mentoring IT engineers and building a high-performance function Influence executive and cross-functional stakeholders to ensure IT strategy supports business growth Requirements Expert-level knowledge of Google Workspace, Okta, Microsoft Intune, and MDM platforms across multiple OS (mac OS, Windows, iOS, Android) Strong scripting and automation skills (Bash, Python, PowerShell); experience implementing Zero Trust security Proven experience scaling IT systems globally in high-growth, cloud-first or hybrid environments Ability to lead IT architecture initiatives and partner with executive and security leadership Experience mentoring senior IT engineers and leading high-performance teams Preferred: Familiarity with Terraform, Ansible, and IT support for robotics or engineering-heavy environments Preferred: Certifications such as CISSP, Okta Certified Architect, Google Workspace Admin, or Microsoft Enterprise Mobility Benefits & Compensation Salary: $180,000 - $235,000 Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Equal Opportunity Employer 1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr
    $180k-235k yearly 4d ago
  • Helpdesk support (Apple hardware and software) ( moderators Engineers / Lead) @ San Diego, CA (need local or within 50 miles)

    Applab Systems, Inc.

    Remote support specialist job in San Diego, CA

    Job Title : Helpdesk support (Apple hardware and software) ( moderators Engineers / Lead) Type : Contract Exp: 1 year for Engineer, 3 years for Lead We need site leads to have leadership experience mangaing multiple moderators, filing escalations and reports and managing participant schedule. Moderators should have customer service skills as well as strong hardware and software troubleshooting skills. They will need experience using Apple hardware and software (Mac, iphone, etc.) IT skills are a must, especially with Apple hardware/software, video data collection experience is a plus. SOPs will be provided at the vendor training and will lay out a checklist of tasks for each day and explain how to use each system required The vendor staff will be operating the video recording devices while the participants interact with them. No travel required Customer service, hardware technology, tech support services, people management no, all staff needs to be on-site. Thanks & Regards, Yogesh Kumar Email- ****************************** Phone - *************** (USA) AppLab Systems, Inc: An E-Verified Company URL: ************************** 4365 Route 1 South, Suite 105 - Princeton, NJ -08540
    $44k-66k yearly est. 3d ago
  • Technical Product Support Specialist

    Digilock

    Remote support specialist job in Petaluma, CA

    We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time, on-site in Petaluma, CA** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
    $47k-95k yearly est. 4d ago
  • Tech Bar Analyst - Onsite IT Support Specialist

    Tech Mahindra 4.3company rating

    Remote support specialist job in San Francisco, CA

    A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually. #J-18808-Ljbffr
    $50k-55k yearly 5d ago
  • Oracle Application Specialist

    Onpoint Search Consultants 4.2company rating

    Remote support specialist job in Los Angeles, CA

    What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus
    $73k-112k yearly est. 5d ago
  • Litigation Docketing Specialist

    Debevoise & Plimpton 4.9company rating

    Remote support specialist job in San Francisco, CA

    LITIGATION DOCKETING SPECIALIST (San Francisco) MANAGING ATTORNEY'S OFFICE Debevoise & Plimpton LLP is a premier law firm with market-leading practices and a global perspective. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration. The firm is seeking a full-time experienced Litigation Docketing Specialist to become part of the Managing Attorney's Office. The Litigation Docketing Specialist will sit in the firm's San Francisco office and will be expected to interact professionally with administrative staff and lawyers. This is a non-exempt position and reports to Counsel, Managing Attorney. Responsibilities include but are not limited to: Entering data into the firm's docketing and calendaring system. Performing electronic court filings in federal, state and appellate courts. Responding to requests for recommendations of experts, arbitrators and other outside counsel. Monitoring cases and retrieving documents with the use of various online resources. Serve documents and file documents in court. Assisting with maintenance of corporate diary. Assisting with procedural and filing requirements of California state and federal courts. Requirements: Bachelor's degree or equivalent work experience. Minimum 1-2 years of litigation docketing specialist experience required. Experience with Court Management System such as CourtAlert, eDockets or CompuLaw. Westlaw and/or Lexis. PACER and any of the main California state court e-filing vendors (e.g., OneLegal). Court running experience. Familiarity with California procedural codes and Fed. R. Civ. P. as pertinent to docketing and calendaring. Familiarity with Outlook, Word, Excel. Data entry experience. Strong client service ethic. Ability to learn and retain detailed information about court procedures and documentation. Strong organizational and communication skills. Ability to juggle multiple tasks and deadlines, the ability to work effectively as a member of a team, and the ability to work well under pressure. Ability to work paid overtime, occasional nights and weekends, and flexibility in starting time (as needed). TO APPLY: A resume and cover letter are required to apply for this position. Please tell us where you saw this posting and send required materials to: Human Resources Ahan Kim Morris, Talent Manager ********************** Debevoise & Plimpton LLP 650 California Street Suite 3100 San Francisco, CA 94108 Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
    $76k-105k yearly est. 1d ago
  • Autonomy Systems Engineer: Field Deployments & Debug

    Pronto 4.1company rating

    Remote support specialist job in San Francisco, CA

    A pioneering tech company in San Francisco is seeking a Robotics Engineer who excels in system-level debugging and end-to-end feature delivery for autonomous trucks. The successful candidate will develop and validate autonomy features, lead technical deployments, and collaborate across various teams. Requirements include 2+ years of software development experience and strong programming skills in modern languages. A role involving occasional travel to customer sites is also included. #J-18808-Ljbffr
    $105k-155k yearly est. 1d ago
  • L2 Support Operation Specialist

    Infostride

    Remote support specialist job in Mountain View, CA

    The L2 Support Operations Specialist is responsible for managing the support ticket queue by reviewing an inquiry and dispatching it to the right person to handle. This person handles inquiries/incidents for GCA and CABES services except technical support cases that should be handled by the Engineering team. This role serves as the central coordination point between L1, L2 (IBM), L3 (Drivemode & HM), and product manager team, design team, legal team, QA team, ensuring that tickets are properly triaged, routed, resolved, and escalated according to severity and operational rules. The L2 Support Operations Specialist handles: Queue monitoring for inquiries and dispatch a ticket to the appropriate person Queue monitor time: 10:00 am to 14:30 pm on weekdays in PT 14:20-14:40pm Daily sync with a queue manager in JST Handles mainly non-technical requests (Severity 1-4) to improve the products, designs, localizations, legal, regulations related If needed, assign a ticket to an appropriate person or a lead in that team Communicate with a customer proactively to get details to help proceed a request (via JIRA, Slack, Call) Analyze the data and Improve operational processes and operations Work with Service Manager to keep the queues healthy and improve processes Ideally but not mandatory: Investigate, triage and debug the issues (with certain technical skills) Severity 1 incidents & technical inquiries are escalated to one of three on-call engineers to be a triage according to the defined escalation process. Required Skillsets Experience in ITSM / Incident & Problem Management for +3 years Hands-on experience with Jira or other Support management tools (ticket workflows, priorities, escalation) Ability to distinguish and handle technical vs. non-technical issues Familiarity with mobile applications, connected services, or automotive software Strong triage, prioritization, and coordination skills Clear written and verbal communication skills English required Japanese preferred Ability to work calmly in a fast-paced, operational environment Strong documentation and detail-oriented High flexibility and a patient and capable of investigating an issue Preferred skillsets Capable of reading codes (Kotlin Multi Platform, Swift, GraphQL, basic server languages) for debugging Key Responsibilities 1. Queue Management & Triage Monitor incoming Jira tickets across GCA and CABES on a daily basis for Non Technical inquiries Shift schedule: 10:00 am - 14:30 pm on weekdays in PT except Drivemode's holidays Non Technical inquiries: Read the manual, feature requests, feedback to improve products, designs, legal related, local requirements, regulation, quality assurance related Perform initial triage to confirm: Severity level Technical vs. non-technical classification Correct product and ownership Ensure tickets include sufficient context (impact, urgency, background) Adjust severity when necessary and return tickets to L1/L2 with explanation if misclassified 2. Handling & Resolution Own and resolve assigned non-technical tickets (Sev 1-4) end-to-end Apply known fixes, workarounds, and build KBs 3. Dispatch & Routing Route tickets to the appropriate teams (L3, 3rd party, PM, Design, QA, Vehicle, Legal) Ask Product Manager to reach out to HM vehicle team when product ownership is unclear Support cross-product and cross-region ticket coordination 4. Escalation & SLO Management Monitor acknowledgment and response times against defined SLOs Escalate tickets via Jira and Slack when SLOs are breached and notify relevant stakeholders listed in Escalation process Support escalation flow for: Sev 1-3 → Manager / Sr. Manager Sev 4 → Queue review and prioritization Provide clear and concise context when escalating tickets 5. Communication & Coordination Act as a communication bridge between L1/L2, L3, Service Manager, Eng managers and HM Provide timely updates in Jira to ensure transparency Use Slack for operational communication when coordination is required Support smooth handover during daily and weekly on-call transitions 6. Documentation & Continuous Improvement Maintain accurate ticket history, investigation notes, and resolutions Identify recurring issues and propose improvements to SOPs, FAQs, or KBs Provide operational insights to the Service Manager for reporting and analysis Support process improvements related to ticket flow, triage, and escalation
    $41k-71k yearly est. 5d ago
  • IT Engineer (Contract)

    Hard Yaka

    Remote support specialist job in San Francisco, CA

    About AngelList We exist to accelerate innovation. We do this by giving more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world-changing startups. We also build tools for startup founders that help them run their operations, so they can focus on building their company. AngelList is the nexus of venture capital and the startup community. We support over $171B+ assets on our platform, and we've driven capital to over 13,000 startups. 57% of top-tier U.S. VC deals involve investors on AngelList. While our scale is large, our ambitions are even larger - we're innovating on the infrastructure for venture and individual investors and the startups they invest in. Come build with us! About the Role We're looking for an IT Engineer to join our team on a contract basis, reporting directly to our IT Lead. You'll own the execution of critical IT workstreams across AngelList and our subsidiary companies, taking full responsibility for delivery while operating within established systems and priorities. This role is ideal for someone who thrives on autonomy, can run independently after ramping, and takes pride in reliable execution over strategic planning. Responsibilities Own day-to-day IT operations, including employee onboarding, offboarding, and access management across Google Workspace, Rippling, 1Password, and Slack. Troubleshoot and resolve IT issues independently, serving as a reliable resource for employees. Execute on MDM and endpoint management, maintaining security policies and device compliance. Manage SaaS platforms, including license tracking, access reviews, and vendor coordination. Maintain and improve IT documentation, playbooks, and runbooks. Own cross-functional projects as assigned, coordinating with engineering, security, and ops teams. Manage office IT infrastructure and AV equipment as needed. What We're Looking For 3-5+ years of experience in IT operations, systems administration, or similar roles. Hands‑on experience with Google Workspace, Slack, and common SaaS tools. Solid understanding of identity and access management. Strong troubleshooting instincts and a bias toward solving problems without escalation. Reliable and organized - someone who follows through without needing reminders. Clear communicator who can work across teams and explain technical issues simply. Experience in automation and scripting to reduce manual work and improve efficiency. Experience with Rippling, Slack Grid or n8n.io is a plus. If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another. Office Location and Expectations AngelList has offices in two hub cities: This role is based in our San Francisco office. You will be expected to come in three times a week, usually Tuesdays, Wednesdays, and Thursdays, with some flexibility for occasional Mondays or Fridays. The role also includes light after‑hours support to set up IT for occasional evening events. If you need to be offline at 5 PM every day, this won't be the right fit. Compensation: $80+ an hour, 40-45 hours a week. Working at AngelList: At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we'd love to have you with us. *Beliefs: ************************** *Values & Leadership Expectations: ************************* AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr
    $113k-161k yearly est. 1d ago
  • Technical Support

    LTS-Video Solutions for Security Professionals

    Remote support specialist job in Industry, CA

    Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered
    $39k-65k yearly est. 5d ago
  • Network Administrator (Korean Bilingual)

    NHN Global

    Remote support specialist job in Los Angeles, CA

    Company NHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment. NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea. ************************ Department (************************************************* FASHIONGO is the leading B2B wholesale online marketplace that enables the fashion industry to connect and discover new opportunities. Established in 2002 in the heart of the Los Angeles Fashion District, FASHIONGO supports the global wholesale industry to buy and sell the latest trends in fashion & lifestyle on a one-stop platform. With thousands of brands and close to 1 million registered retailers, FASHIONGO provides powerful tools, best-in-class service, and insightful data. Driven by technology, FASHIONGO is how buyers and sellers of all stages shop smarter, sell more, and grow faster. FASHIONGO is part of NHN Global. Responsibilities Design, implementation, configuration and troubleshooting of complex wired/wireless networks Design, implementation, configuration, installation and technical support of cloud (AWS, Azure) and office network architectures Troubleshoot wired/wireless networking related issues Configure and maintain firewalls (PaloAlto preferred) Configure VPNs (IPsec or SSL) and Layer 2 extensions between sites Support authentication and access management using TACACS (Clearpass) and related technologies Collaborate with cross-functional IT teams to plan, document, and deploy network upgrades and solutions Diagnose and resolve network performance issues, security incidents, and connectivity problems Conduct system analysis, research new technologies, and propose design enhancements to improve performance and reliability Provide technical guidance, mentorship, and support to IT and networking staff Required Qualifications Bachelor's degree in computer science, computer engineering or related field; equivalent experience accepted Bilingual proficiency (English + Korean) 0-3 years professional network engineering experience, especially experience in cloud Be intimately familiar with modern cloud-based infrastructure and the network design primitives of AWS, e.g. VPCs, subnetting, routing, VPNs, peering, private link / private service connect, transit gateway, cloudfront and gateway load balancer Understanding of network security concepts including firewalls, intrusion detection and prevention, LAN segmentation and network access controls Working knowledge of service mesh and load-balancing concepts, and be eager to implement these in a multi-cloud environment Experience in designing, architecting, configuring and supporting complex network topologies, including cloud, data center and cloud-connected environments Experience in public cloud hosting network features, strong preference given towards AWS platform Understanding of analytical and troubleshooting skills with the ability to isolate and resolve complex network issues Experience operating wireless networks built on Aruba solutions Preferred Qualifications Knowledge of various network switch platforms : Cisco/Arista/Juniper/HP Experiences in network monitoring tools (e.g, Grafana, PRTG) Experience in ansible Knowledge of DNS, SNMP, ARP, DHCP Experience in ELK(Elasticsearch, Logstash and Kibana) Physical Abilities While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Benefits Annual incentive bonus Medical/Dental/Vision coverage for the employee and their dependent families (0% deduction) 401(k) Life insurance Accidental Death & Dismemberment coverage Long-term disability benefits Health & Dependent Care FSA PTO - 15days for the 1st year (+1day every year). Maximum 25days Marriage, Bereavement, Parental leave + equivalent subsidy Professional Development Assistance Employee Service Award Company paid lunch when working at the office Fully stocked office kitchen (beverage and snacks) Free parking
    $70k-92k yearly est. 4d ago

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