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Remote support specialist jobs in Canton, OH - 190 jobs

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  • IT Support/Level One Help Desk-onsite

    Hiretech Group 3.5company rating

    Remote support specialist job in Bedford, OH

    IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-65k yearly est. 6d ago
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  • Information Technology Support Specialist

    Schwebel Baking Company 3.9company rating

    Remote support specialist job in Youngstown, OH

    Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT. Your Day to Day: Provide IT support to end users, resolving user requests and completing tasks in a timely manner. Manage Microsoft Office 365 Exchange. Assist/configure and install desktop (or laptop) applications as needed. Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets. Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades. Provide technical and administrative support for company phone systems, voicemail, and all related equipment. Manage company route accounting Mobile devices using Knox (MDM) software. Install/support and manage the company POS system including software, computers, and credit card terminals. Manage/support Company shipping department finger scanners and mobile devices. Install/support company TVs and Camera systems. Perform computer room operation on an IBM ISeries once a week and during vacation fill in. Maintain IT asset lists and maintenance logs. Assist in preparation of technical documentation; Provide user instructions. What We're Looking For: Bachelor's degree in computer science, Information Technology or other related field. Experience in an office environment, preferably in a manufacturing company Thorough understanding of Windows 7, 10, 11 operating systems. Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting. Working Knowledge on configuring Routers. Effectively communicate with non-technical persons, both oral and written Ability to flex shifts where needed in addition to weekends as needed. Other Capabilities and Requirements: This role works in both an office and plant environment. Must be able to work in and around operating equipment in a manufacturing environment. Must be able to stand, walk, and sit for a combined 8 or more hours a day. Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally. Ability to work from/travel to remote locations as needed. The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in). After hour on call approximately every 4 wks. Why Schwebel Baking Company? Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is: Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years. Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering. We have a great benefit package including medical, dental, vision, retirement with company match.
    $35k-61k yearly est. Auto-Apply 2d ago
  • Senior SAP/SF Payroll Support Analyst

    The Timken Company 4.6company rating

    Remote support specialist job in North Canton, OH

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. A Principal Payroll Analyst will lead functional and configuration support for SuccessFactors Employee Central Payroll (EC Payroll), ensuring accurate, compliant, and timely payroll processing across the organization. This senior, hands-on role partners with HRIS, Finance, Tax, and shared services to design, configure, troubleshoot, test, and optimize payroll processes and integrations. Responsibilities: Serve as the primary functional lead and subject matter expert (SME) for SuccessFactors Employee Central Payroll configuration and operations. Configure payroll rules, schemas, info types, pay components, pay run controls, and payroll areas within SuccessFactors Employee Central Payroll and connected systems. Lead requirements gathering and translate business needs into functional specifications, configuration changes, and technical designs. Manage end-to-end payroll change requests: assess impacts, design solutions, configure changes, and vali-date results. Oversee payroll integrations (time systems, benefits, general ledger, banking, third-party payroll providers) - define interfaces, map fields, and coordinate with integration/technical teams. Troubleshoot complex payroll issues, perform root-cause analysis, and implement corrective actions to pre-vent recurrence. Plan and execute payroll testing (unit, integration, parallel, regression) for major releases, patches, and pro-cess changes; create test scripts and coordinate testing with stakeholders. Maintain detailed documentation: payroll configurations, process flows, business rules, release notes, and operational runbooks. Provide production support during payroll cycles, including off-cycle/pay corrections, audit support, and esca-lations. Lead cross-functional payroll projects (global rollouts, major upgrades, process improvements) and mentor junior payroll analysts. Ensure payroll processes comply with local, state, federal, and statutory regulations; partner with Tax/Compliance to incorporate regulatory changes into configuration. Drive continuous improvement initiatives: automation opportunities, process standardization, and adoption of best practices. Provide training and knowledge transfer to HR, payroll operations, and shared services teams. Qualifications: Bachelor's degree in Accounting, Finance, Human Resources, Information Systems, or related field (or equivalent experience). 7+ years of progressive payroll experience with increasing responsibility; significant experience supporting enterprise payroll systems. 3+ years of hands-on functional/configuration experience with SuccessFactors Employee Central Payroll (EC Payroll) Strong understanding of payroll processes, tax rules, deductions, retroactive pay, off-cycle processing, year-end activities, and payroll accounting. Experience with payroll integrations (middleware, APIs, flat-file interfaces) and general ledger mappings. Proven track record of troubleshooting payroll issues, performing root-cause analysis, and implementing fixes. Demonstrated experience designing and executing payroll testing (parallel runs, regression). Strong documentation and business analysis skills; ability to create functional specifications. Excellent communication and stakeholder management skills; able to present complex technical topics to non-technical audiences. Ability to work across multiple time zones and coordinate with global payroll teams. High attention to detail and commitment to data accuracy and compliance Experience implementing or supporting multinational/global payroll environments preferred. Familiarity with payroll tax engines, wage compliance services, and third-party payroll providers preferred. Experience with reporting tools (e.g., SuccessFactors reporting, Power BI, or similar) preferred. All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
    $102k-129k yearly est. 6d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Remote support specialist job in Bedford Heights, OH

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $44k-63k yearly est. 60d+ ago
  • Integration System Support Specialist

    Northwest Hardwoods 4.0company rating

    Remote support specialist job in Beachwood, OH

    NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners. Key Responsibilities * Actively monitor and address issues promptly to reduce system downtime * Develop, configure, implement, and support integrations connecting internal business applications with external partner systems * Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations * Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.) * Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions * Ensure application system integrations comply with performance, security, and compliance standards * Maintain comprehensive documentation of data flows, system mappings, and integration processes * Support system upgrades and migrations by ensuring compatibility and continuity of integrations Qualifications * 3-5 years of demonstrated experience managing complex system integration projects * Bachelor's degree preferred * Strong SQL skills * Understanding of data transformation and mapping techniques * Experience using SQL to validate, test, and troubleshoot integration data flows * Strong knowledge of API development, management, and testing including authentication methods * Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell * Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms) * Working knowledge and experience with Windows server and cloud environments * Ability to identify, analyze, and resolve problems with clear and effective communication * Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.) Preferred Skills * Knowledge of EDI transactions and other B2B integration protocols * Familiarity with data governance and security best practices * Knowledge of integration design patterns and best practices * Familiarity with version control systems (Git) and CI/CD pipelines * Understanding of manufacturing processes and industry-specific data flows * Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
    $58k-77k yearly est. 2d ago
  • Site Services Technician

    Morgan Engineering Systems Inc. 3.4company rating

    Remote support specialist job in Alliance, OH

    Crane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $42k-57k yearly est. Auto-Apply 17d ago
  • Local Contract CVOR Technologist - $44-48 per hour

    Host Healthcare 3.7company rating

    Remote support specialist job in Youngstown, OH

    Host Healthcare is seeking a local contract CVOR Technologist for a local contract job in Youngstown, Ohio. Job Description & Requirements Specialty: CVOR Technologist Discipline: Allied Health Professional Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Local Contract Host Healthcare Job ID #La1fVX000002bBeTYAU. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Surgical Technician - CVOR About Host Healthcare At Host Healthcare, we provide a truly comfortable experience as you explore your travel nursing, therapy, or allied career. We make your travel healthcare journey easy by taking care of all the details, so you don't have to. We are on a mission to help others live better and we do this by helping the healers of the world be as comfortable as possible. With access to tens of thousands of travel nursing, therapy, and allied jobs in all 50 states, our responsive and friendly recruiters find your dream position based on what's important to you. During your assignment, get access to premium benefits, including Day 1 medical that continues up to 30 days between assignments, 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access to our on-staff clinicians so you can feel comfortable and confident throughout your entire assignment. Travel comfortably with Host Healthcare. Benefits Referral bonus School loan reimbursement Vision benefits Wellness and fitness programs Company provided housing options License and certification reimbursement Life insurance Medical benefits Mileage reimbursement Pet insurance Discount program Employee assistance programs Guaranteed Hours Health savings account Holiday Pay 401k retirement plan Continuing Education Dental benefits
    $43k-85k yearly est. 2d ago
  • Technical Support Analyst I

    Howard Hanna Real Estate Services 4.1company rating

    Remote support specialist job in Mayfield Heights, OH

    SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
    $37k-72k yearly est. Auto-Apply 29d ago
  • IT Support Specialist

    Parkway Auto Group

    Remote support specialist job in Dover, OH

    Job Description IT Support Specialist Part Time Parkway Auto Group is currently looking for an IT Support Specialist to join our team. Skills: 2+ years of experience working in technical support. Strong knowledge of computers, security, networks, printers, and systems administration. Strong analytical and problem-solving skills, on the spot problem solving Responsibilities Reporting to the Manager of IT, the IT Support Specialist is responsible for responding to tickets related to hardware and software, managing accounts and device records, and coordinating equipment distribution. The IT Support Specialist will work collaboratively across departments to meet all IT needs. As part of this role, you should expect these responsibilities to be a part of your day-to-day: Triage and respond to tickets. Remotely support and troubleshoot hardware and software. Communicate via ticketing system, virtual meetings, phone, email, and chat. Printer Maintenance and repair Configuration of New Computers and Hardware Manage user accounts, licenses, and devices. Coordinate the distribution of company equipment. Create and maintain documentation on our knowledge bases. Train users on secure use of technology Stay up to date with best practices in the IT industry. Other duties as assigned.
    $37k-65k yearly est. 5d ago
  • IT Support Specialist

    Alacriant

    Remote support specialist job in Streetsboro, OH

    Job Summary The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth operation of IT systems by troubleshooting problems, performing installations, and delivering user training when needed. Key Responsibilities Respond to helpdesk tickets, phone calls, and emails to resolve technical issues promptly. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up user accounts, permissions, and access controls in accordance with company policies. Troubleshoot and resolve issues related to operating systems, applications, and connectivity. Assist with onboarding new employees by preparing devices and providing basic IT orientation. Maintain accurate documentation of support requests, resolutions, and system configurations. Monitor system performance and escalate complex issues to senior IT staff when necessary. Ensure compliance with IT security standards and company policies. Other duties as assigned Continuous Improvement Responsibilities Identify recurring technical issues and propose solutions to reduce future incidents. Analyze support processes and recommend improvements to enhance efficiency and user experience. Document and update troubleshooting procedures to reflect best practices and lessons learned. Collaborate with team members to implement automation or tools that streamline support tasks. Stay informed about emerging technologies and suggest upgrades or process changes that align with organizational goals. Participate in regular reviews of IT systems and workflows to ensure continuous optimization. Education and Experience Associate's or Bachelor's degree in Information Technology or a related field OR 1-3 years of experience in IT support, helpdesk, or technical support roles OR An equivalent combination of education and experience. Preferred Skills and Attributes Strong troubleshooting and problem-solving skills. Knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications. Familiarity with networking basics (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Physical Demands Sitting for extended periods while working at a computer. Standing and walking intermittently throughout the day. Navigating industrial environments, which may include noise, dust, or temperature variations Wearing PPE (Personal Protective Equipment) such as safety glasses or steel-toe shoes when required. Escorting candidates or visitors through the facility. Lifting requirements up to 10 lbs. frequently and up to 25 lbs. occasionally. Alacriant is an Equal Employment Opportunity Employer. Alacriant does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $37k-65k yearly est. 35d ago
  • IT Support Specialist

    Layerzero Power Systems Inc.

    Remote support specialist job in Aurora, OH

    LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Requirements:
    $37k-65k yearly est. 10d ago
  • SAP Application Specialist

    Foxconn-PCE Technology

    Remote support specialist job in Warren, OH

    Foxconn EV System LLC Job Description - IT - SAP Application Specialist FSLA Status: Exempt Reports To: IT Application Manager Primary Function: This system includes application software and IT hardware. The SAP Application Specialist will work closely with the other IT resources, including other technicians as well as engineers. The person will be responsible for day-to-day SAP/MES/RPA/Data operations, issue fixes, troubleshooting both software and hardware, as well as supporting reporting services and other applications needed to operate the facility in Lordstown, Ohio. Duties and Responsibilities: Collaborate with business managers and end-users for the effective use of IT. Promote ERP(SAP) system and integrated system such as MES implementations. Gather and analyze business requirements to identify areas for improvement. Develop functional specifications for SAP implementations. Design, develop and configure SAP solutions, including custom reports, interfaces, and conversions to meet business needs. Implement SAP solutions, ensuring adherence to project timelines and quality standards. Perform testing and quality assurance activities. Provide ongoing maintenance and support for SAP systems. Troubleshoot and resolve technical issues. Identify opportunities for process improvement and recommend solutions. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed. Responsible for the review of business/functional requirement documents and developing technical design documents. Guarantee adherence to deadlines and budget requirements. Analyzes, acquires, installs, modifies, and supports operating systems, applications, databases, utilities, and tools related to vehicle manufacturing. Utilize the site management of change process to document changes and risk mitigation plans while leading and assisting in incremental improvements to site systems. Document technology and troubleshooting via procedures and job aides. Work cross functionally to identify and implement improvements to the applications. Implement best practices for scalability, supportability, ease of maintenance, and system performance. Participate in on-call rotation to respond to daily production issues related to SAP/MES. Troubleshoot issues using log files, and events. Promote the usage and expansion of IT services, collaborate with corporate and local IT organizations. Responsible for the coordinated management of multiple related projects, ongoing operations which are directed toward a common objective. Works with constituent Project to monitor cost, schedule, risks and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Responsible for stakeholder management, particularly stakeholders internal or external to the organization. Manage the continuous optimizations of IT Systems services. Continuously promote the high availability of service for critical customer applications. Skilled in the delivery of IT application and infrastructure services. Effectively manage IT services through the use of performance metrics and proven IT methodologies. Evaluate service delivery performance and take corrective actions with appropriate IT staff. Required Education Associate or bachelor's degree in computer science or information technology, or equivalent experience. Required Experience Minimum 5+ years of related experience in the IT field. Prior SAP/MES experience required (Automotive manufacturing experience is a plus). Strong understanding of SAP ERP modules (e.g., FI, CO, MM, SD, PP). Proficiency in ABAP programming or other relevant development languages. Experience with SAP implementation methodologies (e.g., ASAP, Agile). Ability to work independently and as part of a team. SAP S/4HANA experience. Cloud computing knowledge (e.g., AWS, Azure, GCP). Experience with SAP Fiori or other user experience technologies. Knowledge of EDI setup Experience installing, configuring, documenting, testing, training, and implementing new applications and systems. Experience and proficient level of knowledge with Windows Operating System and Server Operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Required Skills/Licenses/Certifications Strong computer, hardware, software, and analytical skills. Proven ability to assess business needs and translate them into relevant solutions. Must have strong interpersonal, presentation and communication (written and verbal) skills, including the ability to work in a self-directed environment. Must have exceptional time management and organizational skills with the ability to multi-task. Have a desire to learn and develop technical skills to keep current with changing operations. Demonstrate process skills - ability to adapt to an ever-changing manufacturing environment and understanding of process operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Experience in managing complex project teams including outsource IT developer organizations. Experience in business process re-engineering of systems application SAP ERP Modules; Sales/Distribution, Materials Management, Production Planning, Finance Interface knowledge with SAP and Non-SAP systems. Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate is preferred. Exposure and hands-on in PP configuration, customization and deployment. Aware of the latest SAP technologies, tools, and best practices. Customer focused and business sensitive attitude for applying effective manufacturing SCM IT solutions Promote high quality IT solutions ERP, MES (Manufacturing Execution System) Promote creative and innovative IT services Identify, research, solve and prevent service quality problems Good verbal and written communication skills with all levels of business and IT management Ability to influence and persuade management for providing business appropriate IT solutions
    $68k-103k yearly est. 8d ago
  • Local Contract CVOR Technologist - $41 per hour

    Ethos Medical Staffing

    Remote support specialist job in Beachwood, OH

    Ethos Medical Staffing is seeking a local contract CVOR Technologist for a local contract job in Beachwood, Ohio. Job Description & Requirements Specialty: CVOR Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours, days Employment Type: Local Contract Ethos Medical Staffing Job ID #34661545. Posted job title: Certified Allied Health Tech CVOR About Ethos Medical Staffing Nurse Owned and Operated. Ethos Medical Staffing is Truly Focused on Caring for Those Who Care for Our Communities. Benefits Benefits start day 1 Weekly pay 401k retirement plan Guaranteed Hours Mileage reimbursement Medical benefits Dental benefits License and certification reimbursement Referral bonus
    $42k-76k yearly est. 2d ago
  • JFS - Network Administrator

    Stark County, Oh 3.7company rating

    Remote support specialist job in Canton, OH

    For description, visit PDF: ************************ gov/JFS - Network Administrator - Job Statement. pdf
    $60k-76k yearly est. 14d ago
  • Network Administrator

    Merit Brass Company 3.8company rating

    Remote support specialist job in Solon, OH

    Job Description The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization's computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise. The administrator is responsible for maintaining and securing the organization's IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security. Responsibilities: Network Support & Troubleshooting Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support. Provide technical support to users regarding network access and usage. Document user problems, resolutions, and changes to the network environment. Interface with vendor technical support resources as needed. Installation, Configuration & Maintenance Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software. Implement new users, manage user environments, permissions, and security settings. Perform network troubleshooting to isolate and diagnose problems. Maintain network and server equipment in designated server rooms. Performance Monitoring & Optimization Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability. Arrange scheduled upgrades and update network equipment to the latest firmware releases. Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations. Security & Compliance Implement and maintain security policies using Microsoft Defender for Business. Monitor and respond to security alerts, vulnerabilities, and incidents. Perform regular audits and patch management to ensure compliance. Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs. Implement and maintain disaster recovery solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support. Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response. Maintain accurate documentation and reporting within ConnectWise. User Training & Documentation Train network staff and end users on network systems and security protocols. Develop and maintain network performance records and logs. Communicate networking issues and solutions to employees and management. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field preferred Candidates must have at least 3 years of experience in network administration or a similar role Proven experience in a network administrator role Hands-on experience with networking, routing, and switching Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware Excellent problem-solving and analytical skills Experience with ConnectWise RMM/PSA and automation workflows Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) Experience with Axcient backups and recovery Why Merit Brass Merit Brass is an industry leader in manufacturing and distribution of pipe, valves, fittings, and related products. Our focus on innovation, quality, and service excellence has earned us strong relationships across the wholesale channel. We invest in our people and provide tools, training, and support to help you succeed in a collaborative, growth-oriented environment. Powered by JazzHR xIAPS5Lwr8
    $60k-73k yearly est. 27d ago
  • IT Support/Level One Help Desk-onsite

    Hiretech Group 3.5company rating

    Remote support specialist job in Walton Hills, OH

    IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-65k yearly est. 2d ago
  • Senior SAP/SF Payroll Support Analyst (North Canton, Ohio, United States, 44720)

    Timken Co. (The 4.6company rating

    Remote support specialist job in North Canton, OH

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. A Principal Payroll Analyst will lead functional and configuration support for SuccessFactors Employee Central Payroll (EC Payroll), ensuring accurate, compliant, and timely payroll processing across the organization. This senior, hands-on role partners with HRIS, Finance, Tax, and shared services to design, configure, troubleshoot, test, and optimize payroll processes and integrations. Responsibilities: * Serve as the primary functional lead and subject matter expert (SME) for SuccessFactors Employee Central Payroll configuration and operations. * Configure payroll rules, schemas, info types, pay components, pay run controls, and payroll areas within SuccessFactors Employee Central Payroll and connected systems. * Lead requirements gathering and translate business needs into functional specifications, configuration changes, and technical designs. * Manage end-to-end payroll change requests: assess impacts, design solutions, configure changes, and vali-date results. * Oversee payroll integrations (time systems, benefits, general ledger, banking, third-party payroll providers) - define interfaces, map fields, and coordinate with integration/technical teams. * Troubleshoot complex payroll issues, perform root-cause analysis, and implement corrective actions to pre-vent recurrence. * Plan and execute payroll testing (unit, integration, parallel, regression) for major releases, patches, and pro-cess changes; create test scripts and coordinate testing with stakeholders. * Maintain detailed documentation: payroll configurations, process flows, business rules, release notes, and operational runbooks. * Provide production support during payroll cycles, including off-cycle/pay corrections, audit support, and esca-lations. * Lead cross-functional payroll projects (global rollouts, major upgrades, process improvements) and mentor junior payroll analysts. * Ensure payroll processes comply with local, state, federal, and statutory regulations; partner with Tax/Compliance to incorporate regulatory changes into configuration. * Drive continuous improvement initiatives: automation opportunities, process standardization, and adoption of best practices. * Provide training and knowledge transfer to HR, payroll operations, and shared services teams. Qualifications: * Bachelor's degree in Accounting, Finance, Human Resources, Information Systems, or related field (or equivalent experience). * 7+ years of progressive payroll experience with increasing responsibility; significant experience supporting enterprise payroll systems. * 3+ years of hands-on functional/configuration experience with SuccessFactors Employee Central Payroll (EC Payroll) * Strong understanding of payroll processes, tax rules, deductions, retroactive pay, off-cycle processing, year-end activities, and payroll accounting. * Experience with payroll integrations (middleware, APIs, flat-file interfaces) and general ledger mappings. * Proven track record of troubleshooting payroll issues, performing root-cause analysis, and implementing fixes. * Demonstrated experience designing and executing payroll testing (parallel runs, regression). * Strong documentation and business analysis skills; ability to create functional specifications. * Excellent communication and stakeholder management skills; able to present complex technical topics to non-technical audiences. * Ability to work across multiple time zones and coordinate with global payroll teams. * High attention to detail and commitment to data accuracy and compliance * Experience implementing or supporting multinational/global payroll environments preferred. * Familiarity with payroll tax engines, wage compliance services, and third-party payroll providers preferred. * Experience with reporting tools (e.g., SuccessFactors reporting, Power BI, or similar) preferred. All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
    $102k-129k yearly est. 7d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Remote support specialist job in Boardman, OH

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $44k-63k yearly est. 15d ago
  • Technical Support Analyst I

    Howard Hanna 4.1company rating

    Remote support specialist job in Mayfield Heights, OH

    SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: * Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. * Ensure all incidents are resolved against service level agreements including logging and tracking of support requests * Partner with internal IT teams and vendors to resolve incidents * Proactively learn and train peers on new products, services and technical solutions within organization * Build and maintain knowledge base for support and incident management * Configure new PCs using an SCCM imaging process and deploy to business locations. * Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: * 1-3 years of experience working in a Help Desk or Service Desk role * Associates or Bachelor degree in Information Technology or a related field preferred * Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) * Experience with PC imaging and hardware repair. * Experience using incident and problem management ticketing solutions * Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps * Strong customer service ethic * Excellent verbal and written communication skills * Excellent analytical and problem solving skills * Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
    $37k-72k yearly est. 30d ago
  • SAP Application Specialist

    Foxconn-Pce Technology

    Remote support specialist job in Lordstown, OH

    Foxconn EV System LLC Job Description - IT - SAP Application Specialist FSLA Status: Exempt Reports To: IT Application Manager Primary Function: This system includes application software and IT hardware. The SAP Application Specialist will work closely with the other IT resources, including other technicians as well as engineers. The person will be responsible for day-to-day SAP/MES/RPA/Data operations, issue fixes, troubleshooting both software and hardware, as well as supporting reporting services and other applications needed to operate the facility in Lordstown, Ohio. Duties and Responsibilities: Collaborate with business managers and end-users for the effective use of IT. Promote ERP(SAP) system and integrated system such as MES implementations. Gather and analyze business requirements to identify areas for improvement. Develop functional specifications for SAP implementations. Design, develop and configure SAP solutions, including custom reports, interfaces, and conversions to meet business needs. Implement SAP solutions, ensuring adherence to project timelines and quality standards. Perform testing and quality assurance activities. Provide ongoing maintenance and support for SAP systems. Troubleshoot and resolve technical issues. Identify opportunities for process improvement and recommend solutions. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed. Responsible for the review of business/functional requirement documents and developing technical design documents. Guarantee adherence to deadlines and budget requirements. Analyzes, acquires, installs, modifies, and supports operating systems, applications, databases, utilities, and tools related to vehicle manufacturing. Utilize the site management of change process to document changes and risk mitigation plans while leading and assisting in incremental improvements to site systems. Document technology and troubleshooting via procedures and job aides. Work cross functionally to identify and implement improvements to the applications. Implement best practices for scalability, supportability, ease of maintenance, and system performance. Participate in on-call rotation to respond to daily production issues related to SAP/MES. Troubleshoot issues using log files, and events. Promote the usage and expansion of IT services, collaborate with corporate and local IT organizations. Responsible for the coordinated management of multiple related projects, ongoing operations which are directed toward a common objective. Works with constituent Project to monitor cost, schedule, risks and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Responsible for stakeholder management, particularly stakeholders internal or external to the organization. Manage the continuous optimizations of IT Systems services. Continuously promote the high availability of service for critical customer applications. Skilled in the delivery of IT application and infrastructure services. Effectively manage IT services through the use of performance metrics and proven IT methodologies. Evaluate service delivery performance and take corrective actions with appropriate IT staff. Required Education Associate or bachelor's degree in computer science or information technology, or equivalent experience. Required Experience Minimum 5+ years of related experience in the IT field. Prior SAP/MES experience required (Automotive manufacturing experience is a plus). Strong understanding of SAP ERP modules (e.g., FI, CO, MM, SD, PP). Proficiency in ABAP programming or other relevant development languages. Experience with SAP implementation methodologies (e.g., ASAP, Agile). Ability to work independently and as part of a team. SAP S/4HANA experience. Cloud computing knowledge (e.g., AWS, Azure, GCP). Experience with SAP Fiori or other user experience technologies. Knowledge of EDI setup Experience installing, configuring, documenting, testing, training, and implementing new applications and systems. Experience and proficient level of knowledge with Windows Operating System and Server Operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Required Skills/Licenses/Certifications Strong computer, hardware, software, and analytical skills. Proven ability to assess business needs and translate them into relevant solutions. Must have strong interpersonal, presentation and communication (written and verbal) skills, including the ability to work in a self-directed environment. Must have exceptional time management and organizational skills with the ability to multi-task. Have a desire to learn and develop technical skills to keep current with changing operations. Demonstrate process skills - ability to adapt to an ever-changing manufacturing environment and understanding of process operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Experience in managing complex project teams including outsource IT developer organizations. Experience in business process re-engineering of systems application SAP ERP Modules; Sales/Distribution, Materials Management, Production Planning, Finance Interface knowledge with SAP and Non-SAP systems. Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate is preferred. Exposure and hands-on in PP configuration, customization and deployment. Aware of the latest SAP technologies, tools, and best practices. Customer focused and business sensitive attitude for applying effective manufacturing SCM IT solutions Promote high quality IT solutions ERP, MES (Manufacturing Execution System) Promote creative and innovative IT services Identify, research, solve and prevent service quality problems Good verbal and written communication skills with all levels of business and IT management Ability to influence and persuade management for providing business appropriate IT solutions
    $68k-103k yearly est. Auto-Apply 60d+ ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Canton, OH?

The average remote support specialist in Canton, OH earns between $32,000 and $81,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Canton, OH

$51,000
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