Remote support specialist jobs in Carmel, IN

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Onsite role Virtual Interviews SaaS Application Support Specialist Duration: 24 Months with EXT We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards. Key Responsibilities: Provide end-to-end support for HSE SaaS applications in an enterprise environment. Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes. Evaluate and understand the technical impact of vendor-proposed updates or modifications. Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement. Ensure compliance with organisational and regulatory standards in all system changes and support activities. Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution. Support integration and basic configuration involving tools such as PowerApps and SharePoint. Qualifications & Skills: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Proven experience supporting applications in an enterprise environment. Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain. Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have) Experience with PowerApps, SharePoint, and general IT application configuration. Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage. Excellent communication, coordination, and problem-solving skills. Preferred Experience: Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment. Familiarity with vendor management and SaaS operations in a regulated setup. Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage

: - available Working schedule: 7.00 AM to 4.00 PM Regional Support. The Selected Resource will be open to travel for about 2 hrs. Regional resources are preferred to be located in the following offices: Midwest Region - Avon, IN 24/7 on-call support The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies: ITIL & Ticketing System Familiarity Microsoft Client OS (Win10, 11) Basic network configuration and troubleshooting (static IP, DHCP, DNS) Microsoft 365 Support Print and File share services Hardware Break-fix/Replacement Patch Management Application installation and troubleshooting Imaging & Device Provisioning Detailed Job Description Over 5 years of hands-on experience in desktop support and end-user computing. Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning. Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. Capable of documenting solutions and creating user-friendly knowledge base articles. Work collaboratively with IT teams to maintain a stable and efficient desktop environment. Experienced in working in a global delivery model with strong communication, analytical, and time management skills. Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. Primary Job Duties: General support and troubleshooting for all CSX technology devices Remote and/or onsite end-user support for all technology-related items Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers) Document ServiceNow incidents assigned to the support team Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training Mobile Operations Command Center (MOCC) Support o Assist TFO Team with quarterly maintenance on MOCC o Provide onsite end-user support when MOCC is deployed Site surveys o Regular walkthrough at field locations o Perform checks of technology devices and connectivity o Identify unused and/or underutilized devices for possible reclaim o Documented inventory of technology devices at each location Device reclamation o Removal of unused devices from field locations o Retrieve RMA'd (damaged) devices from end users o Recover devices from terminated employees o Document all reclaimed devices before shipping to the warehouse Desirable (not mandatory): Relevant technical & process certifications: ITIL V4 Foundations MD-102: Endpoint Administrator Microsoft 365 Certified: Fundamentals - MS-900

Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their responsibilities also include collecting, documenting, and analyzing detailed information from T2 customers regarding issues/questions on T2's solutions; then determining the appropriate resolution to customers' respective needs. As part of providing service to our customers, Product Support professionals are also responsible for delivery on various projects; including those related to A) customer communications, B) customer training, C) creation and editing of documented content for staff and customers. Essential Responsibilities: Provide responsive and high-quality support to our customers for all our products; Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis; Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments; Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis; Collaborate extensively with internal team members to resolve client issues; Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation. Qualifications: 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience; Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office); Experience and/or knowledge of the parking industry are a plus. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The role will focus on process, system support and administration for key GBS applications and IT solutions. Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support. Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small. Medium size project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies

Provide day-to-day technical support for Mac laptops and desktops. Assist users with login issues, software errors, and basic troubleshooting. Install and update mac OS and standard software applications. Set up and configure new Mac devices for employees. Support basic network connectivity (Wi-Fi, VPN) and printing issues. Log and track user requests using IT ticketing tools. Perform regular checks to ensure Mac devices are compliant with company policies. Help manage user accounts and access permissions. Maintain records of assigned devices and accessories. Follow guidance from senior technicians and escalate issues as needed.

Job Title: Legal Operations Support Pay Range: $22 - $24/hr Schedule: Monday - Friday, 9:30 AM - 6:30 PM About the Role This is an exceptional opportunity for an entry-level introduction to the legal industry-ideal for someone eager to grow within a fast-paced, professional environment. As a Legal Operations Support professional, you will develop the foundational skills to advance your career while making valuable contributions to a client-centric team. You will work closely with attorneys, paralegals, and administrative staff across multiple practice groups, providing essential operational, billing, and administrative support. We offer a "dress for your day" policy and a unique chance to learn directly from experienced leaders while honing your technical, organizational, and communication skills. Key Responsibilities Administrative Support: Manage high-volume email inboxes, coordinate complex Outlook calendars (meetings, deadlines, client appointments), and handle document preparation and filing. Financial Operations: Assist with invoicing, expense reporting, and billing reconciliation to ensure compliance with firm guidelines. Support A/P and A/R processes, including tracking and resolving discrepancies. Data Integrity: Perform accurate data entry and maintain records across multiple legal and financial systems. Collaboration: Act as a liaison between attorneys, paralegals, and staff to ensure seamless workflows and superior client satisfaction. Required Skills & Qualifications Professional Presence: Excellent written and verbal communication skills with a professional demeanor suitable for a legal environment. Technical Proficiency: Advanced skills in Microsoft Outlook (specifically calendar management) and proficiency in Word, Excel, and Teams. Financial Aptitude: Exposure to or experience with invoicing, expense reports, Accounts Payable, or Accounts Receivable. Attention to Detail: High accuracy in data entry, billing, and documentation is critical. Time Management: Proven ability to multitask and handle high-volume administrative work efficiently in a desk-based role. Preferred Qualifications Prior administrative, billing, or office support experience in a legal, financial, or professional services environment. Familiarity with document management or e-billing systems is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

Circle B Construction Systems specializes in delivering high-quality drywall, fireproofing, and plaster services. Serving the greater Indianapolis area, the company is committed to providing excellence in construction services. Circle B takes pride in its professional expertise, ensuring that each project meets the highest standards. The team is dedicated to client satisfaction and successful project completion. Role Description This is a full-time, on-site role located in Indianapolis, IN, for a Field Layout Specialist. Responsibilities We are seeking a detail-oriented On-Site Layout Specialist to join our construction team. This role focuses on operating and managing the Dusty Robotics Field Printer, a cutting-edge tool that automates layout tasks directly on the jobsite floor. You will play a critical role in ensuring accuracy, efficiency, and seamless coordination between design and field execution. Qualifications Experience in construction layout or surveying. Familiarity with digital construction tools (BIM, CAD, or similar). Ability to read and interpret blueprints. Strong attention to detail and accuracy. Comfort working in active construction environments. Technical aptitude for robotics and field equipment. Preferred Skills Prior experience with Dusty Robotics Field Printer. Knowledge of construction sequencing. Strong communication skills for coordinating with multiple trades. Problem-solving mindset to adapt layouts to field conditions. What we Offer Competitive compensation based on experience. Opportunities for training and certification with advanced construction technology. Career growth in a forward-thinking company embracing robotics and automation. Collaborative team environment with innovative projects.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches. Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues. Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education Associate's Degree in computer field preferred or equivalent experience. required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required Not ready to apply? Connect with us for general consideration.

IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE, the world's leading state-of-the-art testing facility. LOCATION: Onsite Westfield, IN HOURS: 6:00 AM - 3:00 PM RESPONSIBILITIES: * Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment. * Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution. * Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades. * Monitor and test system performance, preparing and delivering performance statistics and reports as needed. . * Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively. * Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives. * Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule QUALIFICATIONS: Required: * Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field. * 1-3 years of experience in IT support or related roles. * Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. . * Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users. * Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. * Superior customer service skills, demonstrating professionalism, patience, and responsiveness. * Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities. * Demonstrated technical knowledge supported by relevant certifications (or ability to obtain). Preferred Qualifications: * Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals. * Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting. * Prior experience working in a manufacturing environment and understanding of production concepts and principles. * Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials. BENEFITS: * Team Member Ownership/ESOP * Healthcare, vision, dental options * Long and short-term Disability insurance * Ten (10) paid holidays. * Two (2) IMMI Serves volunteer days per year. * Onsite Wellness Clinic * Generous Paid Time Off * 401k * Tuition Assistance

Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs). Key Responsibilities Hardware/Software Support * Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment. * Performs research and develops solutions for hardware and software issues. * Provides basic user training on company-provided IT equipment. * Carries out hardware asset life-cycle management, including maintaining records of physical assets. * Provides recommendations to leadership on individual device upgrades or break-fix replacements. * Performs preventative maintenance on all electronic devices and peripheral equipment. Incident Management * Responds to service requests regarding end-user computing devices as they arrive in the designated queue. * Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary. * Updates tickets and provides team members with regular progress updates. * Thoughtfully escalates issues to the appropriate teams. * Understands and adheres to established SLAs. Customer Service * Exhibits excellent verbal and written communication skills. * Ability to work effectively in a team environment. * Easily adjusts to changing priorities or projects. * Maintains a calm, professional tone when consulting with team members. * Delivers an awesome team member experience. Minimum Requirements: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Working experience supporting end-user computing devices * Working experience troubleshooting Windows 11 and Mac operating systems * Working experience troubleshooting mobile operating systems (iOS and Android) * Working experience working with a ticket management/service desk system * Working experience in an ITIL-based environment * Working experience as a participant in a change management process * Strong Microsoft Office support experience * Must exhibit excellent customer service skills * Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other) * Apple Certified Support Professional (ACSP) * Working experience in audio-visual collaboration technologies * Working experience with Service Now Preferred Experience: * Working experience with Active Directory * Working experience with Microsoft Endpoint Manager * Working experience with Exchange Admin Center * Working experience with home wireless to corporate network technologies Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job ID : 0002606359 Role : Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Job Description: Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelor's Degree or equivalent. 1-2 years related work experience. Position Summary This is a driving position must use own vehicle and pass motor vehicle check. - Provide technical support on operational or maintenance aspects of system equipment. - Diagnose mechanical, hardware, software and systems failures, using established procedures. - Basic technical understanding of Wi Fi networks, switches and routers. - Perform remote, on-site or in-house servicing and/or repair of company products/services. - Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11 - Wyse Thin Appliance using Citrix - Signature Capture Device - Receipt Printer - Corded Scanner - Netgear/Aruba Router Position Requirements Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines. Reliable transportation as needed to move between sites throughout the day as necessary Basic Qualifications High school diploma or equivalent One year technical support experience One year customer service experience Regards, Happy Singh Sr.Technical Recruiter Office: 972-455-8296 happy.singh(@)mcpsinc.com Additional Information Thanks and Regards, Happy Singh Office: 972-455-8296 happy.singh(@)mcpsinc.com

Job Details Indianapolis Branch - Indianapolis, IN Full Time 2 Year Degree Road Warrior Day SalesDescription Road Product Application Specialist for Indiana RPAS Objective: The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized. Organizational Relationships: The RPAS will report directly to the Regional Sales Manager. The RPAS will also have regular input from and communication with the Regional Operations Manager. This communication is vital so we can build relationships on the Product support side as well as sales. Overview: The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. RPAS Duties & Responsibilities: 1. Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. 2. Develop & Maintain excellent customer relationships, i.e.: External, Internal. Develop and maintain relationships with the proper customer personnel. Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings. 3. Perform Machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. 4. Assist in creating and maintaining CRMseries customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. 5. Market Brandeis Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value. Qualifications Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred. Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred. Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator. Able to travel overnight on a regular basis for product training, or company related business. Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis. Must pass background check, employment physical and drug screen.

**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About EPD:** Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! **Job Summary:** The Portfolio Support Consultant role within Caterpillar's Electric Power Division (EPD) is a dynamic and strategic position focused on fostering relationships with key global accounts, including leaders in the data center and technology sectors. The Portfolio Support Consultant will play a critical role in the development and deployment of effective fulfillment strategies for customer datacenter projects and alignment with Caterpillar's commitment to delivering sustainable and reliable solutions. **What you will do:** - Develop and maintain effective relationships with internal stakeholders, dealers and customers to enable key accounts sales & project execution objectives to be achieved. - Develop and deploy customer forecast translation methods and demand/supply assessments strategies with Caterpillar factories and with dealers. - Develop and deploy effective methods to derive accurate demand signals, request for product (RFP), and long-term forecasts (LTF) across key accounts. - Develop and deploy project execution planning, risk management, and contract management strategies with internal and external stakeholders. - Develop and deploy product pipeline strategies and governance with Caterpillar factories, dealers and customers to achieve assurance of supply for customers and dealers while reducing risks to Caterpillar. - Develop and deploy project milestone tracking and key performance indicators that can be utilized across key accounts to measure project execution success and customer satisfaction. - Leverage technology: lead efforts to leverage Caterpillar resources and tools to increase process efficiency and data automation. Serve as liaison with Strategy/Business Transformation team to identify and execute business process automation opportunities. - Communication and Collaboration: act as a consultant to internal teams, dealers and customers regarding contract management, project execution planning, risk mitigation, and performance metrics. - Collaborate with internal and external stakeholders across global accounts to identify areas for process improvement, focusing on delivering critical customer outcomes. - Identify, prioritize, document, and refine standard operating procedures (SOPs) to ensure consistency and efficiency in the different processes. **What you will have:** **Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: - Facilitates creation of the 'right' products and services to resolve customer business issues. - Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. - Advises others on creating customer focused environments in various scenarios. - Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. - Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. - Communicates and models the criticality of customer focus as an organizational strategy. **Industry Knowledge** : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Level Working Knowledge: - Discusses industry-specific flagship products and services. - Demonstrates current knowledge of the regulatory environment for industry segment. - Describes the contribution of own function as it relates to the industry segment. - Participates in major industry professional associations; subscribes to industry-specific publications. - Currently works with a major industry segment and associated functions and features. **Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: - Differentiates assumptions, perspectives, and historical frameworks. - Evaluates past decisions for insights to improve decision-making process. - Assesses and validates decision options and points and predicts their potential impact. - Advises others in analyzing and synthesizing relevant data and assessing alternatives. - Uses effective decision-making approaches such as consultative, command, or consensus. - Ensures that assumptions and received wisdom are objectively analyzed in decisions. **Effective Communications:** Excellent written and verbal communication skills for conveying complex technical information to diverse audiences. Level Working Knowledge: - Skilled in bridging communication gaps between internal teams, dealers and customers. - Adept at crafting persuasive narratives to align stakeholders on project goals and strategies. - Ability to handle customer escalations with urgency and poise. **Negotiating** : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Basic Understanding: - Ensures negotiators have awareness of complementary yet diverse interests. - Successfully completes significant negotiations, both internal and external. - Details the risks of negotiation breakdown from each party's perspective. - Protects own position, while demonstrating willingness to achieve win-win. - Identifies similarities and differences in position and assesses impact on discussions. - Detects and addresses lack of progress or a stalemate. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge: - Ability to build and maintain strong relationships with key stakeholders, including global customers, Caterpillar factories and dealers. - Skilled in navigating complex, cross-functional teams to achieve alignment and foster collaboration. **Top Candidates Will Also Have:** + College degree or equivalent experience with >5 years of specific industry experience. **Additional Information:** + This position is located in Dallas, TX, Alpharetta, GA, or Lafayette, IN. + Domestic travel up to 25% & minimal international travel is required. + Domestic relocation assistance is not offered for this position. + Visa sponsorship is not offered for this position. + This position requires the candidate to work a 5-day-a-week schedule in the office. **Final Details:** This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at *************************** \#LI **Summary Pay Range:** $110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees **Posting Dates:** December 5, 2025 - December 18, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community (*********************************************** .

PRIMARY PURPOSE: The primary focus will be assisting the assigned Leasing Region by focusing on the day to day Leasing functions to ensure maximum production and achieve desired Ebitda objectives. The analyst will also regionally provide requested financial analysis (i.e. cost comparison of various deals, downtime analysis and IRR analysis). The analyst will train the region on all systems and upgrades to ensure that they take advantage of the functionality to make their job easier, improve their productivity, eliminate wasted time (re-claim Agent's time) and minimize duplication of efforts. The analyst will show how using the system can eliminate excessive emails, data re-entry and forgotten action items leading to a quicker sales cycle and enhancing Ebitda. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Works with the VP to prepare reports or analysis for various meetings including, Budget meetings, ICSC and other applicable events. Tenant Analysis/ Deal Approval/ Portfolio Review Responsibilities Prepare reports to provide Leasing with data and analysis that enables them to strategize for meetings with tenants. Analyzing Simon data to assist the deal maker in key decisions Incorporating tenant proposals and analyze against Simon data Impact of Co-tenancy language and parameters Impact of Concessions (i.e. TA, Free Rent) Comparison of Sales to Occupancy Costs (Occupancy %) Analysis on Development Properties Preparation of tenant deal approval schedules, ensuring key items are clearly identified for. Ensure proper lease review is performed on accounts to ensure the deal maker is aware of lease issues as they negotiate lease actions. MINIMUM QUALIFICATIONS: Degree in Finance or Accounting preferred Excellent communication skills Detail oriented Excellent problem solving skills

The objective of this Road Product Application Specialist position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise our client brings to their business. The focus of this position shall be on all paving and milling contractors in our client 's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best used. Overview: The Road Product Application Specialist will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. This person is expected to become a liaison with the customer and our client's personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. Duties & Responsibilities: Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. Develop & maintain excellent customer relationships- both externally, internally. Develop and maintain relationships with the proper customer personnel. Coordinate communications between our client's, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Ensure that targeted road development Customers within our client's territories are familiar with available our client's product and service offerings. Perform machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. Assist in creating and maintaining CRM series customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. Market our client's Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist our client's Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Job Requirements: 4 yr. College Degree preferred. Will consider applicants with a 2 yr. College Degree or Technical/Diesel College Graduate or Military Training Program Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job DescriptionBenefits/Perks Competitive Pay Overtime Corporate Housing Interstate Parking Management LLC is seeking a highly motivated and customer-oriented professional to join our team. The ideal candidate will play a key role in ensuring efficient parking operations, delivering exceptional customer service, and maintaining a safe, well-organized parking environment. Responsibilities: Oversee daily parking facilities, including monitoring entry and exit points. Assist customers with inquiries, payments, and parking issues. Enforce parking regulations and ensure compliance with company policies. Maintain cleanliness and orderliness in the parking area. Report any maintenance or security concerns to management. Qualifications: Valid Drivers License Strong communication and customer service skills. Ability to work independently and handle stressful situations professionally. Basic knowledge of payment and parking enforcement procedures is a plus. Must be able to lift 50lbs. Excellent work ethic, communication skills, time management skills, and attention to detail. High school diploma or equivalent preferred.