Desktop Support Engineer
Remote support specialist job in Bloomington, IL
About US:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ********************
Job Description:
Provide Break Fix services.
Provide support and performance management for Microsoft Exchange and Microsoft Office 365.
Provide support and performance management for Microsoft SharePoint Skype for Business and Teams.
Provide support and performance management for Network Share File Share.
Deliver workplace engineering services including.
Patch management for end user laptop desktops.
Deploy maintain and update existing application packages and images will be leveraged on all laptop desktops.
Provide workplace engineering factory led Model to deploy efficient Image Management and Application packaging
Patch the end user devices on monthly basis and provide the compliance report team will follow up with users for any noncompliance and report the anomalies identified.
Manage and maintain Horizon environment
Initiate performance tuning and troubleshoot performance issues proactively seeks out and corrects causes of poor VDI performance.
Assists the ongoing development and implementation of the organizations VDI EUC strategy.
Provide technical leadership and consultation to development teams define best practices and facilitate adoption of the VDI solutions.
Participates in technical projects related to VDI with a focus on operationalizing the new capabilities as they are developed.
Support and administer the provisioning and deployments systems JAMF SCCM MEM On Prem and Azure AD BigFix.
Automate using scripting and enhancing re-engineering processes to gain efficiencies.
Review analyses prioritize and resolve operational alerts from the end user compute and Active Directory infrastructure.
Work with vendors and or other IT staff to troubleshoot and resolve incidents and problems.
Provide second level support to local IT Support staff and user facing support for end user device issues.
Project planning work supporting global projects.
Participate in the Infrastructure and Windows Admin Team weekly meetings.
Responsible for day-to-day administration maintenance and operations of Windows desktop and server infrastructure in local and international offices.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.
Field Tech Solutions & Support Cons II
Remote support specialist job in Champaign, IL
requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.
Primary Duties & Responsibilities:
* Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
* Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
* Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
* Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
* Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
* Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience.
* Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
* Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership.
* Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
* Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
* Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
* Help prepare users for new technology deployments by assisting with training and communication of benefits.
* Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration.
* Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
* Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study.
* Travel may be required based on supported offices.
Qualifications:
* Bachelor's degree in business or related field, or equivalent experience.
* Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
* Experience coaching and training professionals.
* Technology support experience preferred.
* Ability to understand sales-focused software technology and its benefits.
* Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
* Ability to build and maintain relationships.
* Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)
* Demonstrated ability to lead and facilitate groups of people.
#LI-Onsite
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$60,340.00
Pay Range - End:
$112,060.00
Geographic Specific Pay Structure:
Structure 110:
$66,360.00 USD - $123,240.00 USD
Structure 115:
$69,370.00 USD - $128,830.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Auto-ApplyDynamic PC Support Techician
Remote support specialist job in Champaign, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT Support Specialist
Remote support specialist job in Champaign, IL
Salary:
Mission Statement
At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment.
Job Description
Overview
The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment.
Key Responsibilities
Technical Support:
Provide timely assistance for hardware and software issues faced by staff and students.
Troubleshoot and resolve IT-related problems efficiently.
System Maintenance:
Regularly update and maintain school technology systems, including computers, tablets, and educational software.
Ensure all systems are secure and functioning optimally.
Training and Support:
Conduct training sessions for staff on using technology effectively in the classroom.
Develop user-friendly guides and resources to assist staff and students.
Collaboration:
Work closely with educators to identify technology needs that enhance learning for neurodiverse students.
Collaborate with external vendors for software and hardware procurement and support.
Data Management:
Assist in managing student data systems and ensure compliance with privacy regulations.
Support the implementation of educational technologies that cater to diverse learning needs.
Qualifications
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience:
Previous experience in an IT support role, preferably in an educational setting.
Familiarity with assistive technologies and tools used in special education is a plus.
Skills:
Strong problem-solving abilities and technical troubleshooting skills.
Excellent communication skills to interact with staff, students, and parents.
Patience and empathy when working with neurodiverse individuals.
Personal Attributes
Passion for supporting children with Autism and Learning Disabilities.
Commitment to fostering an inclusive and supportive school environment.
Ability to adapt to the unique needs of each student and staff member.
Inclusivity Statement
At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive.
Benefits
Competitive salary and benefits package.
Opportunities for professional development in special education and technology.
A supportive and collaborative work environment focused on student success.
Application Process
Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** .
Join Us!
Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!
Easy ApplyTest Infrastructure Support Analyst
Remote support specialist job in Bloomington, IL
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Role: Test Infrastructure Support Analyst
Onsite required: Bloomington, IL
No Relocation Provided
Must Haves: 7 years of related experience including supporting a test infrastructure environment.
Looking for a test infrastructure support analyst. Person will be responsible for Cabling of Servers, Loading workstations/problem resolution / Troubleshooting /assisting business partners, Workstation Setups / Teardowns, Receiving and Return to stock of equipment. Some physical requirements such as removing cables / lifting and carrying 50 lbs or more (load carts), ability to climb ladders and lift floor tiles.
Additional Information
MANDATORY DETAILS
Full Name :
Contact info :
Current location :
Work authorization :
Availability :
Skype :
Expected rate :
Professional References 2:
Biomedical Technician / Equipment Support Specialist - Information Systems
Remote support specialist job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center 1900 E Main St
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $75,000 - $90,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
TECHNICAL SUPPORT III
Remote support specialist job in Clinton, IL
Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area.
·
Familiar with standard concepts, practices, and procedures within a particular field.
·
Relies on limited experience and judgment to plan and accomplish goals.
·
Performs a variety of tasks.
·
Works under general supervision; typically reports to a project leader or manager.
·
A certain degree of creativity and latitude is required.
Required:
Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc.
Additional Information
Thanks & Regards'
________________________________________________________________________
___
Vikram Bhalla
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
All your information will be kept confidential according to EEO guidelines.
Help Desk Technician II
Remote support specialist job in Newman, IL
Job Details Experienced Longview Capital Corporation - NEWMAN, IL Full Time $54500.00 - $67000.00 Salary Up to 50% DayDescription
Longview Capital Corporation is looking for dependable, energetic, and motivated individuals to join our team. Longview Capital Corporation is a community-focused Holding Company that provides financial services through subsidiary institutions dedicated to providing personalized banking solutions to individuals and businesses across central Illinois. Longview Capital Corporation's goal is to employ people who are interested in Rural America.
Job Summary:
The Tier 2 Help Desk Technician provides advanced technical support to resolve complex IT-related issues escalated from Tier 1 support. This role involves troubleshooting hardware, software, and network problems, ensuring minimal downtime and optimal user experience.
Key Responsibilities:
User Support: Respond to and resolve escalated technical issues from Tier 1 support.
Troubleshooting: Diagnose and troubleshoot computer hardware, software, and network problems.
Incident Management: Manage and update support requests and incidents in the company's ticketing system. Track progress and ensure timely resolution, keeping users informed on the status of their issues.
Collaboration: Work with other IT staff for advanced problem resolution.
Hardware Setup: Install, configure, and maintain operating systems and applications.
Technical Documentation: Document solutions and create knowledge base articles for recurring issues.
User Training: Provide remote and on-site support as needed.
Security Support: Ensure compliance with security and data protection policies.
Qualifications
Required Skills & Qualifications:
Education: Associate degree in IT or related field required.
Experience:
2+ years of experience in IT support or help desk environment required.
Strong knowledge of Windows and common enterprise applications.
Familiarity with networking concepts (TCP/IP, DNS, DHCP) is required.
Excellent problem-solving and communication skills, both written and verbal.
Ability to work independently and in a team environment.
Work Environment:
Full-time position, standard business hours with occasional on-call duties.
Typically office-based, though remote support may be required for some users. Occasional travel to other office locations may be necessary.
Office location is negotiable. Options include any of our buildings within our footprint that has available space.
Physical Requirements:
Ability to sit or stand for long periods.
Occasional lifting (up to 25 pounds) for hardware setups or maintenance.
Benefits:
Holiday Pay, Paid Parental Leave, Paid Time Off, Insurance: (not limited to) medical, vision, dental, logo apparel credit, 401k match
Salary:
commensurate on experience
Tech Support
Remote support specialist job in Bloomington, IL
Tech Support JobID: 2572 Part-Time Temporary Hourly Employees Date Available: ASAP Additional Information: Show/Hide Questions regarding this position can be emailed to Jason Radford, Systems Administrator or contacting ************ to speak with Jason directly.
* The start date is ASAP and the end date is May 22, 2026.
* This position is expected to work up to 20 hours per week.
* The Technology department will review applications as positions are available and will contact applicants to schedule interviews.
* The compensation for this position is $15/hour - benefits are not available for this position.
Research/Applications Specialist
Remote support specialist job in Normal, IL
This position will identify and research individual, corporate, and foundation donors/prospects for major and endowed gifts, special project funding, and annual support. Responsible for writing and running Advancement reports for staff members and the integration of Advancement's software systems with the Office of Information Technology (IT). Provide reports about specific donors, prospects, and a variety of gift/pledge reports containing an analysis of information gathered from public and internal sources while providing technical support for advancement staff.Essential Duties and Responsibilities:
* Assume primary responsibility for meeting the prospect identification and research needs of development staff, enabling them to meet fundraising goals.
* Meet regularly with these individuals to develop prospect identification, cultivation, solicitation, and overall fundraising strategies, keeping abreast of their activities and the initiatives and programs underway.|
* Consult with development staff to determine feasibility of research requests and special projects.
* Advise development staff about new prospect possibilities as appropriate or requested.
* Use both standard and novel prospect research techniques and tools to identify new prospects and complete donor background requests, including periodical and electronic screening and/or information provided by the prospect or his/her organization.
* Create profile reports tailored to needs of individual development programs.
* Maintain policies and procedures for the prospect research program.
* Utilize central development database to track/store profile data.
* Provide technical support of computer applications (e.g. Banner Advancement, Smart Call, Donor Search, etc.) to ensure availability, efficient and effective use.
* Manage alumni/donor database system to ensure timely upgrades, security and maintenance in accordance with IT policies.
* Work closely with the Director of Development to identify and understand Advancement's objectives and ensure that these objectives are met with the best possible use of resources.
* Oversee data integrity and standards of Advancement systems.
* Conduct training for Advancement staff for report writing, wealth screening, and other applicable areas specific to Advancement.
* Development of constituent reports and management dashboards.
* Other duties as assigned by Director of Development.
* Strategize with development staff regarding prospect identification and collaborates to develop donor prospect reports appropriate to departmental needs.
* Collaborate with IT in support of the Banner Advancement module Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Bachelor's degree
* At least three (3) years of experience in technical application, Ellucian Banner or other related software, sales, and/or prospect research.
* Experience in Microsoft Office and Windows server environments.Knowledge, Skills, and Abilities:
* Strong written and verbal communication skills
* Attention to detail, an aptitude for logical thinking
* Commitment to professional ethics, and the ability to interact with development staff as well as experience working in an IT and/or fund raising environment|
* Understanding of relational database systems
* Experience in SQL report writing
* Strong verbal and written communication skills
* Ability to prioritize and multi-task
* Ability to make sound judgment
* Demonstrate the ability and fortitude to identify unknown sources
* Extensive computer skills, including proficiency with Microsoft office software, Banner Advancement module, searching on-line databases, report writing, and the Internet
* Demonstrate ability to work in a team environment and meet goals in a timely manner
* Must have the ability to multi-task in a fast pace environment and maintain confidentiality of all donor records and other sensitive information
* Expected to exert initiative and sound judgment in carrying-out related responsibilities within the framework of Development and IT data policies and procedures
System of Care Specialist, School of Social Work
Remote support specialist job in Urbana, IL
Provider Assistance Training Hub (PATH) University of Illinois, Urbana-Champaign Located Statewide in Illinois Train the Illinois model of Wraparound to Care Coordination and Support Organization (CCSO) staff and leadership, provide ongoing coaching and support for CCSO staff, provide oversight of fidelity to the Wraparound model, serve as SME for SOC curriculum.
Duties & Responsibilities
* Plan and deliver both web-based training, including questions and answers, and on-site trainings statewide for the IM-CANS assessment and treatment planning tool and any related components of the tool or related topics that are necessary.
* Systems of Care Training for CCSO leadership and staff including:
* Wraparound.
* Engagement Training.
* Field Support, Coaching and Document Review.
* Facilitation of Wraparound Booster Sessions.
* Using various training, coaching and transfer of learning methodologies, engage in person and by webinar with Medicaid enrolled providers and CCSO to:
* Assess agency specific challenges and build strategies for effective implementation.
* Ensure accurate use of the tool through development, implementation and analysis.
* Develop trainings/curriculum in conjunction with Workforce Development Coordination team as subject matter expert, including on-site trainings and web-based trainings on intermediate and advanced use of the comprehensive behavioral health assessment tool and its relevance to effective treatment planning for
children and families.
* Other duties as assigned.
* Some analysis of training effectiveness may be required.
* This training will be based in Systems of Care (SoC) principles.
* Statewide travel will be necessary several days per week in order to effectuate trainings.
Travel Requirements
Statewide travel required.
Minimum Qualifications
Master's degree in social work or related field from an accredited college or university. 1-3 years of Behavioral Health Services (Clinical) experience. IM+CANS trainer level certification within 90 days of hire and SOC trainer certification required within 120 days of hire, facilitated via PATH. Illinois clinical licensure. LPHA status pursuant to 89 ILAC 140.453.
Preferred Qualifications
Experience working with CSPI, CAT, CANS, ANSA, FAST or TCOM. 1 year of experience in Systems of Care, Wraparound, Care Coordination or training.
Knowledge, Skills and Abilities
Self-motivated and able to work semi-independently to train peers in assessment and care planning. Possess a working knowledge of change management strategies, established training, coaching and transfer of learning methodologies, case study and clinical case presentation methodologies, established evidence-informed child behavioral health practices and clinical interventions, the impact of trauma on the child and family system, child and adolescent development, issues related to diagnosis and co-morbidity, and other behavioral health issues.
Appointment Information
This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the search posting closes. The budgeted salary range for the position is $60,000- $70,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. Sponsorship for work authorization is not available for this position. Hybrid work options may be available for this position with the ability to be on-site as needed per the University's Workplace Flexibility policy.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on January 05, 2026 (extended). Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through ************************* will not be considered. Upload your cover letter, resume, and names and contact information for three professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact ******************. For questions regarding the application process, please contact ************.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu.
Requisition ID: 1033400
Job Category: Education & Student Services
Apply at: *************************
Easy ApplySeasonal Operations Support
Remote support specialist job in Findlay, IL
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
What You'll Do:
Sr. MES Technical Support Engineer
Remote support specialist job in Normal, IL
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Sr. MES Technical Support Engineer, you will leverage your extensive experience to provide advanced technical support and expertise for Manufacturing Execution Systems within the Rivian manufacturing environment. You will tackle complex issues, take the lead on small projects, mentor other support engineers, champion process improvements, conduct 5-why RCAs as part of the Problem Management program and contribute significantly to the overall stability and enhancement of the MES infrastructure. This position will be located in Normal, IL and report to our Sr. Manager, Factory IT Operations. Responsibilities ● Advanced Technical Support and Problem Resolution: Provide expert-level support to diagnose and resolve intricate technical issues affecting MES and other factory digital systems (software, hardware, integrations). Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations. Analyze complex system problems, identify root causes, and implement effective mitigations (log analysis, diagnostics, scripting). Act as the escalation point for complex MES-related incidents, ensuring fast resolution to minimize downtime. Coordinate incident response activities on all digital systems related incidents (logging, categorization, prioritization). Collaborate with cross functional technical teams to resolve incidents efficiently. Track and monitor incident resolution progress and escalate as needed. Oversee the entire incident lifecycle (identification to closure), ensuring proper documentation. Facilitate post-incident reviews and report on incident metrics and performance. Conduct cross-functional root cause analysis (RCA) of significant incidents and ensure corrective actions are implemented. ● System Administration, Maintenance, and Optimization: Administer, configure, and maintain various factory digital applications beyond the core MES. Plan and participate in system maintenance activities, upgrades, and patches for MES and other digital systems. Identify and implement appropriate in-scope changes to optimize the performance, reliability, and scalability of MES and related digital systems. Lead efforts to enhance manufacturing system stability, scalability, and performance, ensuring long-term operational efficiency. Manage HMI endpoint configuration in alignment with Integration teams. ● Project Involvement, Technical Leadership, and Collaboration: Lead or actively participate in projects related to the implementation, upgrade, integration, and expansion of MES and other factory digital systems. Provide technical leadership and guidance to other support engineers, fostering their professional growth. Interact with software and hardware vendors for support, upgrades, and issue resolution. Work with Manufacturing Engineering, IT Project Management, and Integration teams to capture information necessary for new work location commissioning. ● Documentation, Compliance, and Strategic Improvement: Create and maintain comprehensive technical documentation (system configurations, troubleshooting guides, knowledge base articles, SOPs). Ensure all supported systems adhere to relevant industry regulations and internal policies, participating in validation activities as needed. Contribute to the design and architecture of MES and factory digital solutions. Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations. Provide ad-hoc training to line operators on MES usage best practices. Qualifications ● Bachelor's degree in a relevant technical field (Engineering, Computer Science, IT). ● Significant (5+ years) experience supporting and administering MES and other factory digital systems. Pay Disclosure Salary Range: USD - $79,700 - 99,600 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
● Bachelor's degree in a relevant technical field (Engineering, Computer Science, IT). ● Significant (5+ years) experience supporting and administering MES and other factory digital systems.
● Advanced Technical Support and Problem Resolution: Provide expert-level support to diagnose and resolve intricate technical issues affecting MES and other factory digital systems (software, hardware, integrations). Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations. Analyze complex system problems, identify root causes, and implement effective mitigations (log analysis, diagnostics, scripting). Act as the escalation point for complex MES-related incidents, ensuring fast resolution to minimize downtime. Coordinate incident response activities on all digital systems related incidents (logging, categorization, prioritization). Collaborate with cross functional technical teams to resolve incidents efficiently. Track and monitor incident resolution progress and escalate as needed. Oversee the entire incident lifecycle (identification to closure), ensuring proper documentation. Facilitate post-incident reviews and report on incident metrics and performance. Conduct cross-functional root cause analysis (RCA) of significant incidents and ensure corrective actions are implemented. ● System Administration, Maintenance, and Optimization: Administer, configure, and maintain various factory digital applications beyond the core MES. Plan and participate in system maintenance activities, upgrades, and patches for MES and other digital systems. Identify and implement appropriate in-scope changes to optimize the performance, reliability, and scalability of MES and related digital systems. Lead efforts to enhance manufacturing system stability, scalability, and performance, ensuring long-term operational efficiency. Manage HMI endpoint configuration in alignment with Integration teams. ● Project Involvement, Technical Leadership, and Collaboration: Lead or actively participate in projects related to the implementation, upgrade, integration, and expansion of MES and other factory digital systems. Provide technical leadership and guidance to other support engineers, fostering their professional growth. Interact with software and hardware vendors for support, upgrades, and issue resolution. Work with Manufacturing Engineering, IT Project Management, and Integration teams to capture information necessary for new work location commissioning. ● Documentation, Compliance, and Strategic Improvement: Create and maintain comprehensive technical documentation (system configurations, troubleshooting guides, knowledge base articles, SOPs). Ensure all supported systems adhere to relevant industry regulations and internal policies, participating in validation activities as needed. Contribute to the design and architecture of MES and factory digital solutions. Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations. Provide ad-hoc training to line operators on MES usage best practices.
Auto-ApplyIT Technician
Remote support specialist job in Decatur, IL
Are you passionate about technology and eager to solve IT challenges while making a difference in a school community?
We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a
friendly, patient, and professional manner. This is a great opportunity for someone looking
to start or grow their career in IT while contributing to a positive learning environment.
Key Responsibilities
Install and set up PC hardware, peripherals, and classroom technology.
Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,
projectors, smart boards).
Install, configure, and manage software according to specifications.
Set up and maintain local networks, ensuring connectivity and functionality for school systems.
Monitor and maintain network security, backups, and privacy protocols.
Provide technical support and prompt troubleshooting for teachers, students, and staff.
Assist with technology integration in classrooms and staff training on new systems or applications.
Keep accurate records of repairs, system issues, and maintenance activities.
Track and maintain hardware/software inventory and IT-related expenses.
Recommend IT equipment purchases based on school needs.
Requirements
Basic knowledge of computer hardware, operating systems, and networks.
Strong problem-solving skills and attention to detail.
Calm, patient, and professional demeanor, with the ability to work well with children and educators.
Excellent communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a school setting.
Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome).
Background check and clearance required for working in an educational environment.
CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required.
Who We're Looking For:
A friendly, reliable, and supportive team member who enjoys helping others, learns
quickly, and is committed to maintaining a safe and positive learning environment through
technology support.
Auto-ApplyIT Support Technician Part-Time
Remote support specialist job in Decatur, IL
IT Support Technician
Reports To: Director of Technology
Status: Non-Exempt
Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software.
INFORMATION PRIVACY AND SECURITY LEVEL:
In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency.
QUALIFICATIONS:
Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience.
Have the ability to troubleshoot, analyze, and resolve technical issues with PC's.
Possess intermediate level of understanding of Windows network operating systems.
Communicate effectively with all levels of Agency staff.
Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required.
Possess working knowledge of Microsoft Windows and Office Applications.
Familiar with Citrix, Security Camera Systems & Servers.
Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview.
Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters.
Have excellent inter personal skills.
Have the ability to organize and prioritize work and to meet deadlines.
Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality.
Have a current Illinois Driver's license and proof of state requirement for insurance.
Ability to pass a background check.
PHYSICAL CHARACTERISTICS REQURIED:
Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties.
Possess the ability to perform sitting, standing, and stooping in daily full-time employment.
Ability to work a flexible schedule.
Ability to operate a motor vehicle during both day and night hours.
Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills.
Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone.
Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation.
Ability to occasionally lift items up to twenty-five (25) pounds in weight.
The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies).
Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
User Support:
Respond to requests for assistance from Agency employees; and
Identify problems, troubleshoot, and provide advice or assistance to users.
PC Support:
Install PCs and related peripherals;
Troubleshoot hardware problems and perform minor repairs; and
Perform system updates.
Software Support:
Install Agency approved software;
Perform software updates, both via PC and network applications;
Troubleshoot and resolve software problems; and
Other duties as assigned.
Extra Help Accounting Support
Remote support specialist job in Normal, IL
Extra Help Accounting Support Job no: 519060 Work type: On Campus
Title: Extra Help Accounting Support Division Name: Finance and Planning Department: Comptroller's Office
General accounting support for the Comptroller's Office. Duties may include, but are not limited to, processing financial transactions, reviewing vouchers/purchase orders, and travel reimbursements, and reconciling accounts.
Salary Rate / Pay Rate
$16.50 - $18.25/hour
Required Qualifications
At least two (2) years of work experience performing basic accounting duties which included at least six (6) months customer service work experience.
Work Hours
May only work up to 28 hours per week. Hours will be determined upon hire, but will be within Monday - Friday; 8:00 a.m. - 4:30 p.m.
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
Proposed Starting Date
July/August 2024
Required Applicant Documents
Resume
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant Documents
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
**This position does not qualify for student employment.
Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.
Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.
Contact Information for Applicants
Colette Homan
Human Resources
************
*****************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 07/11/2024 Central Daylight Time
Applications close:
Employee Referral
Send me jobs like these
We will email you new jobs that match this search.
Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.
The email address was invalid, please check for errors.
You must agree to the privacy statement
Extra Help Accounting Support Opened07/11/2024 Closes DepartmentComptroller's Office General accounting support for the Comptroller's Office.
TEST Current Opportunities
Extra Help Accounting Support Opened07/11/2024 Closes DepartmentComptroller's Office General accounting support for the Comptroller's Office.
Easy ApplyIT 1
Remote support specialist job in Decatur, IL
Job DescriptionSalary: $16.25-$20.00/hr.
Information Technology 1
Encompasses all aspects of sourcing, installing, and maintaining company networking systems, company computers, software, and other equipment and processes to store, process, retrieve, transmit, and protect confidential and proprietary information.
ESSENTIAL FUNCTIONS
Confer with users, management, vendors, and technicians to assess computing needs and system requirements and at times solicit cooperation from necessary personnel to resolve problems.
Stay abreast of advances in technology and evaluate the organization's technology use and needs to recommend improvements, such as hardware and software upgrades.
Manage floor backups, security and user help systems and develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
At the direction of the IT Manager, evaluate proposals to assess project feasibility and requirements, and meet with appropriate personnel to implement and train employees on the new equipment, software, and /or processes.
POSITION QUALIFICATIONS
Ability to work required overtime to support manufacturing needs and requests from our customers.
Must be able to lift up to 40 lbs and stand and/or sit for long periods of time.
High level of computer knowledge/experience using Microsoft Windows format to be able to adapt to other programs used for this position.
Strong knowledge of IT Systems, Windows desktop operating systems, hardware, software, backup, user support, firewalls, switches, routers, TCP/IP, networking, and related experience. Operating systems include, but are not limited to Windows 98, Windows XP, Windows 7, Windows 10, and Windows 11. General network operating system experience preferred.
Excellent communication and customer service skills.
Microsoft Office Level II skillset. (i.e. Strong Word, Excel, and Access skills)
EVALUATED COMPETENCIES
Productivity
Cooperation
Safety Compliance
Accuracy/Quality
Initiative
Self-Motivated
Attendance
Accountability
Goal Oriented
Decision Making
Reliability
Detail Oriented
Education & Experience:Associate degreeor High School / GED with two to four years of related experience approved by management.
Why Join ICS?
Paid Holidays
Comprehensive health, dental, and vision plans
Company-provided Short-Term Disability and Life Insurance.
401(k) plan with a generous match.
Were committed to supporting our team with valuable benefits that grow with you.
Dynamic PC Support Techician
Remote support specialist job in Bloomington, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Biomedical Technician / Equipment Support Specialist - Level III
Remote support specialist job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician to join our company's dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance.
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $63,000 - $78,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
Network Administrator
Remote support specialist job in Normal, IL
The Network Administrator reports to the Network Infrastructure Manager and will provide support with diagnosing and resolving any potential network issues. Support, maintenance and optimization of core network services, devices, and communications systems. Provide installation and support of server hardware, Microsoft server operating systems, Microsoft Active Directory, VMware, Microsoft Exchange, and a strong working knowledge of IP networks is preferred. Assist in designing, purchasing, and configuring new equipment for network expansion. Researching new products and technologies, network security/redundancy/performance. Monitor, troubleshoot, and maintain voice and data networks (LAN, WAN, wireless, and VoIP) devices such as phones, switches, and routers. Excellent customer support skills as well as the ability to work in a team environment.
This is a regular, full-time, salaried, benefits-eligible position, and it is campus-based. The Network Administrator will participate in a rotating coverage schedule on university holidays, after hours and weekends.
Essential Duties and Responsibilities:
* Assist with the operation and maintenance of the IT environment.
* Performs diagnostics of network issues, provides support for service desk staff.
* updates and maintains network documentation, assigns IP addresses, saves device configurations.
* Performs physical security review for network assets and makes recommendations for the layout and location of network components, equipment, cabling, and wiring
* Responsible for installation, administration, and testing of network servers, operating system software, printers, AV equipment, cabling, and other related network components/equipment.
* Ensure security through access controls, backups and firewalls
* Assist with day to day cable pulls/cross-connects/terminations.
* Perform day to day moves, adds, and changes on VoIP phone systems.
* Assist with new site/new system installations.
* Assist with Wi-Fi deployments, testing and hardware replacements, as well with network LAN/WAN.
* Offer Tier 2 support for IT Infrastructure related services tickets as necessary.
* Work with Cloud & Infrastructure Team when implementing new server technologies
* Participate in appropriate in-service and workshop programs and attend any required meetings
* Support and monitor data center and monitoring equipment.
* Performs miscellaneous job-related duties as assigned.
Minimum Position Requirements (including certifications, licenses, etc.):
* Bachelor's degree or equivalent work experience.
* At least 4 years of working experience within infrastructure and/or service desk or related area.
* Must be able to safely lift up to 75 pounds in support of hardware installations.
Knowledge, Skills and Abilities:
* Knowledge of a wide range of computer systems software, applications, hardware, and communications
* Knowledge of system security (Firewall/threat management/patch management) and data backup/recovery
* Knowledge of customer service standards and procedures
* Must be able to troubleshoot basic Network related problems
* Ability to simultaneously coordinate and complete multiple projects
* Ability to make administrative/procedural decisions and judgments
* Knowledge of Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX (Nortel and others) phone switches, Call Center Management, IVR systems, Call Routing and reporting software
* Demonstrated working knowledge of Windows and Linux servers