Desktop Support/ThinkDesk Advisor
Remote support specialist job in Armonk, NY
CTG is seeking to fill a Desktop Support/ ThinkDesk Advisor opening for our client in Armonk, NY.
Duration: Ongoing contract
We can offer hourly and salaried options
W2 only.
Must be eligible to work in the US Without Restrictions
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
Duties:
Manage a device locker and vending machine. Asset management is also a part of the role. Provide IT Support onsite via a by appointment system. During downtime, support global IT Support operations via chat.
Skills:
Windows & MacOS are key skills, Red Hat Linux a plus. Microsoft Office Suite, Cloud storage applications like Box and OneDrive, Adobe applications. Support mobile devices both iOS and Android. Familiarity with endpoint administration tools such as Microsoft Entra and Jamf. ServiceNow ticket process.
ThinkDesk underwent a soft relaunch in November 2024, introducing an AI-first, customer-centric approach to onsite IT services. This transformation aligns with our broader strategy to modernize support delivery and improve user experience.
A key feature of the relaunch is the Locker and Vending Machine offering, which enables employees to conveniently access new or replacement laptops, IT peripherals, emergency replacements, and loaner devices-all from a single, self-service location. This reduces wait times, improves hardware availability, and supports faster resolution of common IT needs.
The ThinkDesk Advisor plays a central role in maintaining inventory accuracy and providing personalized support through an appointment system integrated with AskIT, ensuring efficient and trackable service delivery.
Experience:
3 years of experience preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Information Technology Support Specialist
Remote support specialist job in Danbury, CT
Love solving problems and supporting people? Step into a role where you're the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We're looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you'll serve as the frontline of support-troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You'll Do:
Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\
What You Bring:
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset.
Comfort working independently in a remote role.
Level 2 Support
Remote support specialist job in Fairfield, CT
Our client is an elite IT products and services company, providing IT consulting, managed IT and managed security. Proven and established across over 400 customers they are currently adding to their customer facing technical team. The position is connected to an HQ office in Fairfield County CT.
What we like -
Stable and well run. Great CTO and CEO.
Large span of control as a Helpdesk Analyst who understands that being a strong technical generalist is a must
HOT market. This area is a huge problem, expense and opportunity for prospects and clients. It's exactly where great people like to live.
Wide offering including Network cabling, Hybrid Cloud, Hosted VOIP/Internet, Storage, Server, Managed Security, Cyber Security Operations and more.
This is a 20+ year old business that has had some of it's best success recently. They boast a 90+% retention rate and clients including Hello Fresh, University of Hartford, Stonington Public Schools, town of Shelton and many others.
Candidates should have experience in a similar role managing L2 Support in IT products and services.
Help Desk Technician
Remote support specialist job in Fairfield, CT
We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT.
This is a full-time/Permanent role with benefits.
Must be local/near CT with MSP experience.
Responsibilities:
Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
Service and diagnosis of hardware and software
Remote/onsite support
Handle phone calls
Respond quickly to problems and demonstrate skillful problem solving
Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
Rotating after hours on call schedule
For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.
Design System Specialist
Remote support specialist job in Stamford, CT
Must Haves:
Expert Figma expertise
Tokenization: Creating design tokens (variables for colors, typography, spacing) to ensure consistency across designs.
Branching: Managing multiple versions of design files for collaboration and controlled updates.
Ability to build and maintain a design system (component library) in Figma.
Keeps everything clean, organized, and structured.
Experience working closely with front-end developers to ensure design and code match.
Experience with Storybook (a code-based component library) to sync design tokens and components with actual code.
Understanding of Development: A strong working understanding of front-end development (HTML, CSS, JavaScript, React, etc.)
Experience conducting regular design QA and audits
Excellent communication skills with the ability to articulate complex design system concepts to diverse stakeholders.
Pluses:
Experience in a multi-product environment with complex scaling needs.
Knowledge of design tokens and their implementation in code.
Experience running workshops or creating educational content to drive design system adoption.
Day-to-day:
Insight Global is looking for a Figma Specialist. In this role you will develop, manage, and scale the clients Figma component libraries using advanced features such as Auto Layout, variants, and design tokens. They will create detailed design specifications and documentation to ensure pixel-perfect implementation by development teams. This role will manage the integration between Figma and Storybook, linking design components to their corresponding code components and keeping them in sync. Acting as the primary liaison between design, engineering, and product teams, the specialist will translate requirements into scalable design solutions and establish governance processes. They will conduct regular design QA and audits to ensure adherence to design system standards and brand guidelines. This is 6-month ongoing contract and pays $60-65hr.
Help Desk Specialist
Remote support specialist job in Stamford, CT
Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology.
Your key responsibilities include:
Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
Create and manage detailed logs of incidents and requests, identifying trends.
Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
Building and deploying PCs and laptops.
Information Technology Support Technician
Remote support specialist job in Wallingford, CT
We are seeking a motivated, trustworthy, and friendly individual to join our IT team. In the role as Entry-Level IT Support Technician, you will be the first point of contact for technical support, helping customers resolve their IT issue and assist in maintaining their IT Systems. At Managed BY CST we pride ourselves on delivering exceptional IT support and solutions to businesses, and we're excited to train the right person to grow with us.
This is an excellent opportunity for recent graduates or individuals just entering the IT field that are ready to learn, contribute and make a difference in a dynamic ever evolving landscape of Information Technology. The ideal candidate will be eager to contribute and learn about the industry while delivering a valuable service to our customers. We will provide full training on our systems, security, and processes, just bring your willingness to learn and positive attitude.
Key Responsibilities:
Provide technical support for desktop hardware, software, and networking issues.
Log, track, and document all support tickets and calls from start to resolution in the help desk system.
Respond to user support requests via phone, email, or ticketing system.
Provide a positive support experience to clients to ensure timely and effective resolution to end users.
Ability to communicate clearly and effectively with users or varying technical skill levels.
Assist with setting up and configuring new computers, mobile devices, and user accounts.
Troubleshoot common problems related to operating systems, printers, and connectivity.
Support the IT team in routine maintenance and inventory tracking.
Participate in onboarding processes for new employees.
Provide onsite support if needed.
Follow established processes and standards, adhering to security protocols, and propose improvements.
Assist in developing technical documentation to improve service delivery.
Maintain confidentiality and security of information.
Identify and escalate complex issues to Tier 2 and 3 support teams.
Qualifications:
An associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) is a plus but not required. We are seeking a bright, friendly, and energetic individual who is eager to learn and grow within our company.
Basic understanding of Windows and/or mac OS environments.
Familiarity with Microsoft Office 365, Google Workplace, and basic networking concepts.
Strong problem-solving and communication skills.
Eagerness to grow technical knowledge and adapt to new technology and tools.
Prior internship or customer service experience is a plus, but not required.
Ability to manage multiple tasks and prioritize effectively.
Ability to work independently as well with other team members.
Proven reliability and time management skills.
Data Center Server Hardware Support Technician
Remote support specialist job in Bristol, CT
Corserva is actively seeking full-time Data Center Server Hardware Support Technicians to work onsite at our client location in the Bristol, CT area.
Support activities include system installation and configuration, firmware updates, hardware diagnostics and repair, vendor coordination, inventory tracking, and routine walk throughs of equipment rooms.
Additional responsibilities include proactive monitoring, alert response, and participation in incident response and planning sessions.
Technicians should have experience with the following -
System Preparation & Installation
1. Installation of components across servers, storage, desktops, and laptops.
2. Perform ILO/IDRAC type configuration and cable connecting.
3. Execute pre-installation and firmware setup tasks.
4. Connect network cabling and coordinate with Security to open necessary ports.
5. Labeling Systems with machine names.
6. Prepare, pack, and ship systems for remote deployments.
7. System Imaging/Windows and Linux using automated tools and ISO's
8. Updating installed assets in CMBD
System and Equipment Removal:
1. Break down and recover parts from decommissioned servers.
2. Follow documented procedures for decommissioning activities.
3. Update decommissioning data in internal reports and tracking systems.
Storage:
1. Assist with troubleshooting and break-fix as needed for the storage team.
Inventory:
1. Maintain up-to-date records of spare parts and spare system pools.
2. Track and manage deployed hardware inventory.
Firmware & Patch Management:
1. Adhere to organizational policies for firmware updates and notifications.
2. Apply updates as directed by leadership.
3. Review and address customer advisories.
4. Customer Advisories
Data Center Walk Throughs:
1. Conduct routine walkthroughs of all active and future data center rooms.
2. Inspect designated systems for error indicators and report findings.
Monitoring and Notifications
1. Monitor critical systems for performance or failure alerts.
2. Add/remove hosts in monitoring systems and update monitoring software as required.
3. Respond to email alerts and pager duty notifications.
Break/Fix:
1. Troubleshooting/Diagnostics
2. Respond to alerts and error messages
3. Re-imaging local and remote sites, Windows and Linux using automated tools and ISO's
4. Repairing systems (hardware)
5. Coordinate/remote Troubleshoot and follow through to resolve repairs at remote sites.
Includes coordination of parts, opening vendor tickets, getting tech onsite for repair,
and tech arrival/opening site access tickets
6. Coordination and escorting of onsite vendors that come in for repairs.
7. Participation in planning sessions. This includes creating, updating, and closing tickets
8. Incidents/Work Orders - break/fix, logging incidents, following documented procedure
for incident work
9. Case logging
IT Audit Engineer(No Sponsorship/No Remote)
Remote support specialist job in Bridgeport, CT
About Us
We are a premier retailer known for our commitment to quality, customer service, and innovation. As we prepare to transition into a publicly-traded company within the next 6-12 months, we're building a future-ready IT audit function that emphasizes automation, efficiency, and compliance.
To support this transformation, we're seeking an IT Audit Engineer-a technically capable professional who can independently develop scripts and tools that automate evidence gathering, testing, and other components of our IT audit processes. Unlike traditional IT auditors, this role is designed for someone who can build and maintain technical solutions without relying on outside engineering support.
This is your opportunity to help shape a modern, tech-enabled audit program in a fast-paced, high-growth environment.
Job Summary
As our IT Audit Engineer, you will lead the technical side of audit execution-developing scripts, building automation, and integrating tools to streamline audit and compliance activities. You will work closely with IT auditors, process owners, and engineering teams to identify areas for automation and implement practical, secure, and auditable solutions.
This role is ideal for someone who thrives at the intersection of compliance and code-a problem-solver who can write scripts as easily as they can navigate complex compliance and regulatory requirements.
Key Responsibilities
Develop and maintain PowerShell and Python scripts to automate evidence collection, controls testing, and system analysis.
Build tools and lightweight utilities to streamline and support recurring audit procedures. Analyze system logs and event data to validate control performance and identify anomalies.
Partner with auditors and business teams to identify manual tasks that can be automated. Design and maintain documentation for all automation workflows, ensuring transparency and repeatability.
Support internal and external audits by building self-service or on-demand tooling for audit readiness.
Maintain version control and secure storage of scripts, ensuring audit trails are intact.
Help define best practices for audit automation, and act as a subject-matter expert for technical tooling within the audit team.
Stay up to date with compliance requirements and build technical solutions aligned with them.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
1-3 years of experience in IT audit, automation engineering, or security scripting roles.
Strong scripting and automation skills using PowerShell and Python.
Experience analyzing and parsing system logs, event data, and access controls.
Familiarity with regulatory and compliance standards such as SOX, ISO 27001 and NIST. Ability to build tools or scripts that interact with directory services (e.g., Active Directory), logging platforms, and file systems.
Experience managing code in version control systems (e.g., Git).
Experience with Workiva and Tripwire is a plus.
Strong documentation and process management skills to support audit traceability.
Ability to work independently and prioritize work across multiple audits and compliance initiatives.
Excellent collaboration and communication skills, especially when working with non-technical audit and compliance staff.
Professional certifications (one or more preferred): CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), CIA (Certified Internal Auditor), CRISC (Certified in Risk and Information Systems Control), CPA (Certified Public Accountant, with IT audit experience), CEH (Certified Ethical Hacker), COBIT Foundation (Control Objectives for Information and Related Technologies), and ITIL Foundation or Practitioner (Information Technology Infrastructure Library).
What We Offer
Competitive salary and comprehensive benefits package
A key technical role in our transition to becoming a publicly-traded company
Opportunities to define audit automation practices from the ground up
A collaborative, forward-thinking environment where your technical input drives real impact.
Service Desk Engineer
Remote support specialist job in Stamford, CT
Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION
Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt
Office Designation: In Office
Office Location: Stamford, CT
Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction.
The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.
NOTE: On-call rotation is required for this position.
Functional Responsibility and Task Statements
Provide 2
nd
tier support through desk-side, remote, and local office support services
Watch for repeat tickets to find trending issues.
Work directly with Technical Account Manager on their customer's escalated issues.
Create new knowledge base articles to increase the rate of first line resolution
Follow documented processes for incident management and request fulfilment
Provide guidance and direction for escalated service issues
Demonstrates dedication to customer service and able to quickly assess risks
Analyse and document software requirements
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally
Technical Responsibility and Task Statements
Provide timely, resolution to technical support issues while following company standards
Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
Identify and resolve incidents within agreed SLAs, policies and procedures
Develop new support documentation of solutions that are used by Customer support services
Monitor incident trends and identify recurring incidents for resolution
Ensure that all relevant incidents are linked to an appropriate problem
Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution.
Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams
Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair
Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs
Analyze desktop usage and computer peripherals
Analyze, troubleshoot, correct, and document defects in existing software systems
Responsible for installation, testing, troubleshooting and repair of workstations
Responsible for installation and configuration of workstation software
Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring
Provide accurate estimates for and track data on time spent adding new features and fixing defects
Ensure technical documentation is created and tested
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
5+ years information technology experience supporting inbound Customer requests or issue resolution
High school Diploma
Experience with ConnectWise Manage software or similar ticketing system
Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
Experience supporting VPN clients and VPN Administration
Experience support LAN/WAN network infrastructure
Experience supporting applications running in an RDS or Citrix environment
Strong working knowledge of Office 365 user and mail administration
Proficiency with NTFS file permissions
Experience with internal and external DNS administration
Experience with creating, changing and troubleshooting Group Policies
Experience with VMWare and/or HyperV
Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
Preferred
Bachelor's degree in Information Technology, Computer Science, Engineering or related field
MS in Computer Science or Information Management
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
Application Support Specialist
Remote support specialist job in White Plains, NY
Job Description
Applications Support Specialist
Contract-to-Hire, Onsite in Westchester County, NY
We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage.
Summary
A community-focused organization is seeking an Applications Support Specialist to provide day-to-day support, training, reporting help, and light configuration across several operational and clinical software platforms. This role supports end users, assists with system improvements, and ensures applications are used effectively. Initial onsite presence is required; hybrid may be considered after onboarding.
Key Responsibilities
Provide Tier 1 and 2 support for application issues, access updates, and workflow questions.
Coordinate with internal teams or vendors for advanced troubleshooting.
Assist with configuration changes, updates, and software testing.
Run reports, support data extracts, and check data for accuracy.
Create user guides and deliver basic training sessions.
Participate in small enhancement projects and help optimize user workflows.
Join a rotating on-call schedule as needed.
Required Experience
3+ years in application support or similar IT role.
Experience supporting commonly used EMR/EHR systems in healthcare or social services.
Strong analytical and troubleshooting skills.
Proficiency with Microsoft 365, particularly Excel.
Strong communication skills and comfort working with non-technical users.
Dynamic PC Support
Remote support specialist job in Elmsford, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
VP, Application Support Specialist
Remote support specialist job in Stamford, CT
Requirements
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree a plus.
Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry.
Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature).
Proven leadership experience managing technical teams and cross-departmental initiatives.
Strong understanding of banking operations, regulatory requirements, and risk management.
Experience supporting a community banking environment and/or high-net-worth clientele preferred.
Excellent problem-solving, communication, and vendor management skills.
Ability to translate business needs into technical solutions.
Benefits
401K
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Flexible Spending Account
Employee Assistance Program
Paid Time Off
Desktop Support
Remote support specialist job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Head of LLM Application Team (USA)
Remote support specialist job in Stamford, CT
We are seeking a Head of a LLM Application Team to lead the design and development of cutting-edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real-world applications and be excited to explore transformative use cases across quantitative research and trading.
Responsibilities
* Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals.
* Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading.
* Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state-of-the-art techniques to inspire transformative applications in systematic finance.
* Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state-of-the-art techniques to enhance systematic investment strategies.
* Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities.
* Lead and build a high-performing team of machine learning engineers and researchers, fostering innovation and excellence.
Service Desk Specialist
Remote support specialist job in Greenwich, CT
What this Job Entails:
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
Scope:
Works on complex assignments requiring a high degree of initiative
Requires minimal oversight and is proactive. May act as a team leader.
Your Roles and Responsibilities:
Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in person, phone, chat, and email-based support channels.
Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office you're based in.
Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end user issues are fixed at their root and do not recur.
Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate ensuring their issues are fully fixed and they have an optimal IT experience.
Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.
Required Qualifications/Skills:
5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.
Advanced knowledge of Windows, mac OS, Linux, iOS, Android, networking, and information security topics.
Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.
Physical Demand & Work Environment:
Full time on site in an office environment
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$40.92 - $64.62 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Auto-ApplyTrade Operations Senior Support Specialist
Remote support specialist job in White Plains, NY
Hours: 40 Pay Details: $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
TD Wealth
Job Description:
The Trade Operations Senior Support Specialist is responsible for the strategic and operational oversight of the trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a key point of escalation and governance, maintaining rigorous standards of compliance and operational excellence.
Depth & Scope:
* Provides oversight of trading rules and system configurations in the Pershing Platform to ensure accurate and compliant trade processing
* Manages and oversees regulatory reporting requirements, including but not limited to CAT, CAIS, TRACE, and other mandated reporting obligations.
* Ensures adequate staffing levels and resource allocation to handle live trading orders efficiently and meet service level standards
* Supervises and participates in the review and release of flagged live orders, acting as a dual control for higher-risk transactions to mitigate operational and market risk
* Reviews and grants approvals for trade exceptions and non-standard transactions
* Maintains oversight of key risk metrics and escalate issues as necessary to senior management
* Leads the development, maintenance, and enhancement of policies, procedures, and desk-level controls to comply with regulatory and firm requirements
* Acts as the regulatory change management lead, assessing and implementing required changes to processes, systems, and reporting in response to new or amended regulations
* Partners with Compliance, Risk, Technology, and other business units to ensure trading activities align with internal standards and external regulatory expectations
* Provides guidance, training, and mentorship to trading support staff to promote a culture of risk awareness and operational excellence
* Assists in identifying, investigating and resolving trade errors by coordinating with advisors and support teams, helping to minimize financial exposure and prevent reoccurrence
Education & Experience:
* An undergraduate degree in a relevant field is preferred however candidates with significant directly related professional experience will also be considered.
* 5+ years industry experience
* Series 7 and 24
OCC:
* This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.
* Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA.
* Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position.
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Occasional
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Occasional
* Crawling - Never
* Climbing - Never
* Reaching overhead - Occasional
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Auto-ApplyProduct Application Specialist
Remote support specialist job in Meriden, CT
Your role What you'll be doing What We Need Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.
How We Work
As a Product Application Support Specialist you will be expected to work from our Meriden office. Corpay will set you up for success by providing:
* Assigned workspace in the designated office
* Company-issued equipment
* Formal, hands-on training
Role Responsibilities
* Providing expert advice, problem solving and support to new and existing customers using the business software applications.
* Managing software incidents and tickets, including replicating and documenting the incidents.
* Managing, facilitate and liaise between the application users and development/technical IT teams.
* Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases.
* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
* Providing detailed advice and guidance to customers on product best practices, queries and operational challenges that users may have in the use of the services. (both demand and supply side) .
* Providing virtual and onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.
Qualifications & Skills
* You will have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
* Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
* Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
* Managing well under pressure.
* Presentation skills.
* Detail orientated.
* Enjoy the build and support processes for software.
* Assertive, team player and multi-tasking ability.
* Must have a driving licence due to visiting customer sites.
Benefits & Perks
* 4 X Life insurance
* Pension scheme - 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to LinkedIn learning
* Free rewards and discounts via Gratitudes
* Career Progression
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
#LI-WK1
#LI-Onsite
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
IT - 1311
Remote support specialist job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
Informational Technology Position
Remote support specialist job in Plainville, CT
Job Title: District Computer Technician Salary Range: $45,000 - $50,000 Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services.
This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for.
What You'll Do (Key Responsibilities):
* Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues.
* Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach.
* Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours).
* Install, configure, and maintain a wide range of computer equipment and software applications.
* Create clear, helpful documentation and guides to empower users and improve their technical knowledge.
* Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services.
* Maintain the security and organization of computing facilities and equipment.
What We're Looking For (Qualifications):
* A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience.
* At least one year of experience in a technical support, help desk, or computer operations role.
* A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture.
* Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems.
* Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment.
* Experience troubleshooting and maintaining A/V equipment.
* Strong communication and writing skills.
* Ability to lift and carry up to 40 lbs.
Desirable Skills:
* Experience with Chrome OS, mac OS, and Windows environments.
* Familiarity with enterprise-level network support (wired and wireless).
* Basic programming experience.
AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Plainville Board of Education that no persons shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any program including employment, on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, marital status, age, physical or mental disability, genetic predisposition or carrier status, or veteran status. Any complaint should be brought to the attention of the building principal or the Title IX Coordinator, Mr. David Levenduski, Assistant Superintendent of Schools, ************.