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Remote support specialist jobs in Davenport, IA - 35 jobs

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  • Client Relationship Analyst

    Morgan Stanley 4.6company rating

    Remote support specialist job in Davenport, IA

    Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Assist Fas/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Fas/PWAs/teams Supporting the Fas / PWAs / teams' marketing strategy (e.g., website maintenance) Assist Fas / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with Fas/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to: Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $58k-86k yearly est. Auto-Apply 49d ago
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  • HPC Support Analyst

    Mindlance 4.6company rating

    Remote support specialist job in Moline, IL

    Mindlance is a national recruiting company which partners with many of the leading employers in IT, financial services, engineering, semiconductor, clinical and pharmaceutical domains. You can learn more about us at ***************** . Job Description Position Details: Role: HPC Support Analyst Location: Moline, IL 61265 Duration: 12 Months (W2) Lead development, implementation, and support activities for applications on Enterprise High Performance Computing (HPC) systems. Load and administer batch queuing software. LSF, Load and configure FEA and CFD applications like Abaqus, Ansys, StarCCM, Acusim, etc. Develop job submission and cluster maintenance shell scripts for POSIX platform System level job diagnostics and system management Report Cluster utilization metrics Investigate, document and solve application software issues Work with software suppliers, engineering analysts and IPN infrastructure group to develop, test and implement solutions for new and existing applications on new and existing HPC systems. Experience using Linux or UNIX operating system, Shell scripting experience (Bash, perl, python), knowledge of IBM LSF and related products. Background in batch queuing software for cluster workloads. Experience scripting FEA and CFD codes for job submittal. Ability to work well in a team environment. 2-4 Years' experience. Will be working onsite. Hours of work typically 7am-4pm (but fairly flexible). Will work 24/7 on-call every 3rd week but schedule may change. Provides application development and support to partner in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units. Work is of low to medium complexity and low to moderate in risk. Contact with responsibility focused extending to other departments and functional operations and interaction with business contacts on tactical issues. Participates in various roles as a team member. Follows processes for tasks with some review. Uses discretion and judgment in planning own work/schedule. Impact of decision-making is low to medium risk and impact. Participates in sharing knowledge within the team. Applies information analyses to assist in the effective implementation and integration of business sub-processes or processes. Completes routine changes and improvements to existing processes. Identifies, analyzes and applies information technology and business practices to support strategic business process/plans. Participates as required to design, develop, test and integrate applications of low-medium complexity. Participates in the implementation of information technology and business processes of low-medium complexity. Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low- medium complexity and low-moderate risk. Performs activities according to project plans and schedule. Has contact with other departments and functional operations and interacts with business contacts. Qualifications 2 - 4 years of experience in HPC Support. Additional Information All your information will be kept confidential according to EEO guidelines.
    $60k-77k yearly est. 21h ago
  • Technology Service Specialist

    Tri-City Group 4.3company rating

    Remote support specialist job in Davenport, IA

    Job DescriptionSalary: Tri-City Group is currentlyseeking a Technology Service Specialist for an immediate opening, in Davenport, IA. The Technology Service Specialist will be responsible for providing on-site or remote service and support with Audio/Visual, Security, Data Cabling and Phone Systems. Responsibilities include but are not limited to: Installation of a variety of security systems, audio-visual systems and phone systems for Tri-City clients. Work to include installation low-voltage cable runs, cameras, access control hardware, projectors, speakers, intercoms, video conferencing, management servers, and phone systems. Performing preventative maintenance and repair as per a client maintenance agreement and/or warranty. Assisting in troubleshooting, diagnosing, and repairing systems and/or equipment. Performing basic programming and system commissioning as assigned. Performing software and firmware updates, creating data back-up files. Provide basic end user training as required. Document all service-related activities in company database keeping up to date service history. Ensure timely completion of assigned service orders. Performing additional assignments per managements direction Position may require technician to participate in an on-call rotation schedule. Educational/Experience Requirements: High school diploma or equivalency Minimum of 3 years experience in installation and service specific to audio-visual system, security systems, network cabling, and phone systems. Experience with multiple of these systems a plus. Required to adhere to Tri-City and OSHA safety standards. Required to possess a valid drivers license and be insurable with Tri-City insurance provider. Receive professional and technical knowledge by attending manufacturer training and seminars when made available by Tri-City. Proficient knowledge of copper/fiber network cabling and associated installation to BICSI standards a must. Must have the ability to terminate RJ45 jacks, a variety audio connectors and other devices. Must have previous experience with setting IPs for devices and basic network/system programming. The ability to read and follow electrical schematics, blueprints, and manuals is a must. Candidates must possess strong attention to detail, focus on accuracy, solid communication skills, positive initiative and judgement, the ability to problem solve and meet deadlines and the ability to multitask with tact and consideration. Physical Requirements: Required to safely lift and/or move up to 60 pounds. Required to stand; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms. Will frequently be required to walk, sit and use hands to pull cables and wires, use power tools, work in various positions and climb ladders and/or scaffolding. Positions requires the necessary vision to work with small, color-coded wiring. The noise level in the work environment is moderate to loud on occasion and employee may be exposed to outside weather elements. Travel may be necessary on occasion. All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.
    $74k-84k yearly est. 9d ago
  • Infrastructure Analyst III

    Collabera 4.5company rating

    Remote support specialist job in Moline, IL

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Assist and provide technical direction to a global team • Be responsible for project and support task tracking, process execution and metrics for supported technologies • Provide guidance and recommendations regarding technical processes and procedures • Identify learning opportunities for global team members through projects and technical tasks • Participate in a 24 hour, 7 day per week, on-call support rotation • Respond to support requests received via shared mailbox as needed • Apply system changes and infrastructure upgrades as needed • Manage elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment • Maintain a strong collaborative relationship with business partners in support of business strategies • Automate tasks through scripting Participate in and/or manage small to medium sized projects desired Qualifications Experience in one or more of the following areas: • Experience configuring Lync Enterprise Server and Lync architecture design • Experience implementing and supporting Microsoft Lync; including VOIP, and conferencing • Scripting and/or Coding experience • Familiarity with change management • Knowledge and Administration of Windows Servers A strong candidate will have: • Global Microsoft Lync deployment experience • Excellent verbal and written skills • Global Project management experience • Experience with PowerBuilder scripting • Degree in an Information Technology, Engineering discipline or equivalent experience. Additional Information To know more on this position or to schedule an interview please contact: Elaine Locsin **************
    $64k-86k yearly est. 60d+ ago
  • IT System Integration Specialist (On -Site)

    Career-Mover

    Remote support specialist job in Davenport, IA

    The IT System Integration Specialist (On -Site) based in Davenport, Iowa, is a pivotal role within our company's Information Technology team. This position is responsible for leading and facilitating the seamless integration of legacy systems with new technology solutions at the Davenport manufacturing site. As an integral part of the company's strategic vision, the specialist will analyze, design, and enhance integration processes to support various business functions spanning multiple computing environments. This role involves collaborating with different technology groups within the organization to ensure the successful deployment of next -generation Automation and IT Solutions. The specialist will also provide expertise and support for ongoing system operations and contribute to system improvements. The ideal candidate should possess a strong background in systems integration, software development methodologies, and possess technical proficiency in areas such as SQL programming, database design, and integration tools. Effective communication, critical thinking, and problem -solving skills are essential for successful collaboration across all levels of the organization. This role offers the opportunity to be part of a dynamic team working on cutting -edge systems in a highly visible and critical capacity within the company's operations.
    $67k-111k yearly est. 60d+ ago
  • Field Technical Service Specialist - Illinois

    Hankook Tire America Corp 4.4company rating

    Remote support specialist job in Moline, IL

    Midwest Regional Field Service Specialist - Monee, IL - Hybrid Hankook Tire America Corp. Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. 2) Why Hankook - Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices. - Career Growth: Opportunities for internal mobility, leadership development, and continued learning. - Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires. - Inclusive Culture: Committed to diversity, teamwork, and sustainability. 3) Job & Job Description Position: Midwest Regional Field Service Specialist Location: Monee, IL Reports to: Manager, Technical Services Team Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL. 4) Responsibilities Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest. Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires Must be willing to travel 50% of the time to customer locations Research and resolve customer complaints and issues Have knowledge of competitor products and tire industry regulations Any other duties assigned by management 5) Requirements High School diploma required, bachelor's degree preferred At least 4 years of relevant experience in the Tire/Automotive industries Strong oral and written communication ability Customer service experience preferred Must have a valid driver's license and personal vehicle for travel Intermediate to advance Microsoft office capabilities Must be able to work out of the Monee, IL warehouse 50% of the time
    $45k-78k yearly est. 4d ago
  • Clinical Support Lead (PIP)

    Maximus 4.3company rating

    Remote support specialist job in Davenport, IA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support. Essential Duties and Responsibilities * Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI. * Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage. * Ensuring all HPs complete required CME and mandatory training in a timely manner. * To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively. * To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed. * To complete audit/assessment/advice as determined by the business need. * To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame. Key contacts & Relationships Internal Service Delivery Manager RSDMs/CDMs Head of PIP Clinical & Operations Audit CSLs Trainers External Stakeholder meetings as required Engagement with DWP as and when required Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key PIP tasks Able to deliver productivity and quality standards agreed between the Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make pro-active decisions Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions Performance driven with strong performance management to drive continuous improvement Display confidence and a calm and steady presence to effectively manages difficult situations Desirable Experience in a supervisory or leadership role with strong performance focus Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services Individual Competencies Essential Able to collate trends and analyse MI to create and action relevant support plans. To be able to respond proactively to devise solutions at a team level to support performance of the contract. Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve maintain performance standards Able to ensure that professional practice standards and "best practice" are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with wide variety of needs to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements As required throughout region EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 42,500.00 Maximum Salary £ 42,500.00
    $45k-79k yearly est. 8d ago
  • Tax Engagement Support Services (TESS) Specialist

    RSM 4.4company rating

    Remote support specialist job in Davenport, IA

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. *This position requires in-office support 5 days a week* Responsibilities: Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality. Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables. Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate. Required Qualifications: High school diploma or GED Strong technical aptitude, able to quickly master a variety of tax software and company tools Role will require specialized training for both tools and process Ability to problem solve in a fast-paced deadline driven environment Ability to communicate effectively both verbally and in writing Basic to intermediate Microsoft Office Skills Strong attention to detail, ability to work independently Problem solving skills allowing for independent decision making Demonstrates a working knowledge of the technology tools within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700
    $46.1k-73.7k yearly Auto-Apply 55d ago
  • OB Tech - Birth Center

    Regional Health Services of Howard County 4.7company rating

    Remote support specialist job in Davenport, IA

    At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One! Join the MercyOne Family! We are looking to hire an OB Tech As an OB Tech at MercyOne, you will provide assistance to nursing staff and physicians in various patient care and non-patient care activities. In a caring, and efficient manner, performs tasks that supports customer service and are necessary to maintain a safe and organized work environment with the following key accountabilities: assisting with department related clerical, housekeeping, and supply/equipment/facility maintenance tasks; supporting patient care activities and responding to emergencies as directed by the Registered Nurse through the support of the standards Position Title: OB Tech Department: Birth Center Schedule: * 1st and 2nd shift - mix between the two shifts. * Full Time .9 (36 hours per week) * Rotating Holidays General Requirements * Licensures/Registration: Certified Nursing Assistant * Special Training: Basic Life Support * Training Preferred: Word processing, spreadsheets, medical terminology * No experience required. Education: * High school graduation or equivalent Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $25k-30k yearly est. 1d ago
  • Skilled Access Control/Hardware Technician

    Xenotronics Company

    Remote support specialist job in Davenport, IA

    Xenotronics Company, Davenport, Iowa, offers a well-compensated, stable, long term, position in the electronic security industry. If you have basic electronic and mechanical skills plus a strong work ethic and the desire to learn, achieve and grow, this may be the opportunity for you. The ability to design and integrate a variety of appropriate system applications along with personal client service and response sets this security company apart. Put your problem-solving skills, your efficient style, and your friendly professional personality to good, productive use. This company requires interested, committed employees. Find personal and financial reward in this life and property saving industry. WHY XENOTRONICS COMPANY? Respected, proven company, leading security technology High profile projects Unlimited opportunity in an ever-growing field Continuous learning and training Pride in work and product Company tools, vehicle, career-wear provided Major medical health insurance* Life insurance Paid time off* Accommodated time off Paid holidays* Performance incentives Employee Assistance Program Retirement account participation and company contribution* Above industry compensation Regular Monday through Friday hours Opportunity for overtime and advancement Starting Salary for qualified candidate $ $47,840.00 - $ 52,000.00 annually plus opportunity for overtime and bonuses *Eligibility met Duties include: Installation and service of burglary controls, video security, fire detection and card access control Use of safety guidelines, ladder safety in particular Mechanics of installation including wire pulling and use of power tools Ability to operate computer-based systems, system layout and preparation Blueprint reading Customer service and ability to communicate with contractors and clients Accurate and complete daily work orders Accounting for company tools and products Professional representation of the company in communication and appearance Availability 40 hours (regular weekday hours) per week with opportunity for overtime Maintenance of personal state certifications as required Ability to work effectively and cooperatively with co-workers Drive and maintain company vehicle responsibly Desired Skills and Experience: Ability to problem solve, work independently, organize, pay attention to detail Relative work history or military experience Knowledge of basic electricity and electronics Mechanical skills Computer literacy Organizational and problem-solving skills Knowledge of safety protocol Background check approved Must have clean driving record Comply with Iowa Clean Air Act About Xenotronics Company: Locally owned since 1986, Xenotronics Company provides commercial and residential security and fire detection systems integration. Clients include health care and nursing facilities, schools, banks, office campuses, government and industrial sites, utility companies, small businesses and premium residential projects Stable, long term employment with exceptional benefits has been provided at Xenotronics Company since it was founded. Equal Opportunity Employer.
    $47.8k-52k yearly 60d+ ago
  • IT Hardware Support Technician

    Stefanini Group 4.6company rating

    Remote support specialist job in Davenport, IA

    Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. About the Role We"re looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you"ll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career. Key Responsibilities Asset Management Maintain accurate inventory of laptops, desktops, peripherals, and accessories Track hardware through receiving, staging, deployment, return, repair, and retirement Update asset records in inventory and ticketing systems Imaging & Device Preparation Perform imaging of client hardware using standardized deployment tools Configure, test, and validate devices prior to shipment Ensure all equipment meets quality and compliance standards Shipping & Receiving Receive incoming hardware shipments and verify contents Package and ship devices to end users or field locations Maintain proper documentation, labeling, and tracking Technical Support & Break/Fix Diagnose and repair basic hardware issues on Dell PCs Troubleshoot printers and peripheral device failures Assist with basic network connectivity and wireless troubleshooting Support virus detection and removal using approved tools What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. Details: What You Need to Succeed 1-2+ years of corporate desk‑side, depot, or hardware support experience Experience troubleshooting and replacing components on Dell PCs Familiarity with Windows 10 and Windows 11 environments Basic experience with Active Directory (lookups, password resets, device checks) Knowledge of Microsoft Office 365, Outlook, and OWA Ability to troubleshoot wireless and basic network connectivity issues Strong customer service and communication skills Experience with VPN, basic printer hardware support, and tools such as Symantec Endpoint Protection BitLocker SCCM RDP #LI-ONSITE #LI-KG1
    $34k-49k yearly est. 7d ago
  • IS Help Desk Support Analyst

    Utrecht Art Supply

    Remote support specialist job in Galesburg, IL

    Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration * Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC * Build images and execute deployments using Windows Deployment Services * Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. * Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. * Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. * Where required, administer, and resolve issues with associated end-user workstation networking software products. * Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems * Answer and perform moves, additions, and changes requests as they are submitted by line managers. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Level 1 support for the above software * A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration * Maintain, upgrade, and troubleshoot all desktop and laptop hardware * Maintain, upgrade, and troubleshoot MAC devices * Maintain, upgrade, and troubleshoot network and personal printers * Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment * Maintain, upgrade, and troubleshoot wireless devices * Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration * Prioritize issues and document resolution using the helpdesk tracking software * Ensure proper documentation that stays consistent with programs and patches * Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. * Accurately document instances of desktop equipment or component failure, repair, installation, and removal. * Assist in other areas of Information Systems as needed. Required Skills & Experience: * Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. * COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. * Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. * Ability to conduct research into PC issues and products as required. * Effective interpersonal skills and relationship-building skills. * Strong written and oral communication skills. * Ability to present ideas in user-friendly language. * Understanding of the organization's goals and objectives. * Analytical and problem-solving abilities, with keen attention to detail. * Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. * Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required * Experience working in a team-oriented, collaborative environment. * Strong customer-service orientation. * Familiarity with standard desktop deployment procedures * Professional integrity to handle confidential information Pay Rate:The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. * $49,000-$53,000 per year based on experience, plus incentives * Full benefits package that includes 401k, profit sharing Benefits Include: * Medical/Dental/Vision Insurance * 401K & Profit Sharing Plan * Incentive Bonus Plans * Paid Holidays & Paid Time Off * Paid Parental Leave * Short-Term/Long-Term Disability * Training Opportunities * Basic & Optional Life Insurance * Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
    $49k-53k yearly 7d ago
  • Recovery Support Professional

    Area Substance Abuse Council 3.7company rating

    Remote support specialist job in Clinton, IA

    Now starting at $18.90 an hour with additional evening, overnight, and weekend differentials! ASAC (Area Substance Abuse Council) is seeking compassionate and dedicated individuals to join our team as Recovery Support Professionals. Together, we empower individuals on their transformative journey towards a life free of substance use. Join us and be part of a collaborative multi-disciplinary team that provides a supportive environment and implements evidence-based interventions, equipping patients with the skills they need for lasting change. ESSENTIAL JOB FUNCTIONS Provide a consistent level of supervision for patients outside patient treatment sessions. Monitor behaviors and conversations during mealtimes, ensuring patients eat well-balanced meals. Document observations as required in the patient's case files and complete all other forms as directed by the Recovery Support Supervisor. Facilitate educational sessions and/or skill development programming with patients as needed. Ensure that the medication storage area is secured and that patients are monitored when they take medications. Report all patient injuries and critical incidents according to ASAC policies and procedures. Conduct patient urinalyses following the agency policies and procedures. Provide patient transportation as needed to meetings, appointments and medical treatment according to ASAC procedures. Assist patients in on-site games, crafts, or recreation activities and transport (if need be) patients to off-site recreational areas according to the weekly treatment schedule. Maintain an orderly facility in collaboration with facilities staff by monitoring and assisting patients to make their beds, clean their rooms, clean sinks and tubs, empty trash, clean windows, floors, and carpets, monitor kitchen/dining room clean up, etc. Monitor all facility security systems to ensure that all patients/visitors are in appropriate areas, at appropriate times, and follow confidentiality guidelines. Ensure all bedrooms are locked at appropriate times and key control is maintained. Safely operate a vehicle for job-related travel, such as transporting clients, attending off-site meetings, and visiting community partners or service locations. General Areas of Responsibility Understand and uphold ASAC's mission. Adhere to ASAC policies and procedures, and to all applicable city, state and federal laws, CARF and other regulations. Maintain strict confidentiality, in accordance with HIPAA and 42CFR. Display a professional attitude towards and treat all other employees, referral sources, funders, volunteers, visitors, patients and their families with dignity and respect at all times. Demonstrates good communication with, including but not limited to, supervisor, colleagues, co-workers, patient/family members, community members, management staff, and other stakeholders. Demonstrate good attendance and punctuality for all work-related events. Demonstrate involvement as a team member, regardless of where primary duties lie, by positively contributing to the overall agency operations. Submit paperwork and meet job responsibility deadlines as assigned. Maintain all required/applicable licenses, certifications and related CEUs. Know and perform job duties in a safe manner. Perform all other duties as assigned by supervisors and/or management staff. Why Choose ASAC: Joining ASAC means becoming an agent of lasting change. Your dedication, compassion, and expertise will contribute to building healthier communities, one individual at a time. Your work will create a ripple effect, positively impacting not only the lives of our patients but also their families, friends, and the wider community. Requirements High school diploma/GED. Genuine desire to help others. Stable job history. Valid driver's license and ability to pass an extensive background check. Education or experience in a human service field or residential treatment environment is preferred, but not required. We believe in the potential of individuals committed to learning and growing in this vital role. Salary and Benefits: At ASAC, we value and appreciate our dedicated professionals. As a Recovery Support Professional, you'll start with an hourly rate of $18.90, with additional evening, overnight, and weekend differentials. Full-time staff enjoy a comprehensive benefits package, including health and dental coverage, flexible spending accounts (FSA), company-paid life/AD&D/short and long-term disability insurance, voluntary life insurance, and access to the Employee Assistance Program (EAP). All staff, both full-time and part-time, are eligible for paid holidays, a 403(b) retirement plan with a match, and generous vacation, personal time, and sick leave plans. Join us now and be part of the ASAC team as a Recovery Support Professional. Apply today! ASAC is an equal opportunity employer.
    $18.9 hourly 50d ago
  • IS Help Desk Support Analyst

    Blick Art Materials 4.5company rating

    Remote support specialist job in Galesburg, IL

    Your Role... Summary: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Application/Operational Administration Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC Build images and execute deployments using Windows Deployment Services Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned. Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation networking software products. Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems Answer and perform moves, additions, and changes requests as they are submitted by line managers. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Level 1 support for the above software A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources. Hardware Administration Maintain, upgrade, and troubleshoot all desktop and laptop hardware Maintain, upgrade, and troubleshoot MAC devices Maintain, upgrade, and troubleshoot network and personal printers Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment Maintain, upgrade, and troubleshoot wireless devices Maintain, configure, upgrade, and troubleshoot company issued smartphones General Administration Prioritize issues and document resolution using the helpdesk tracking software Ensure proper documentation that stays consistent with programs and patches Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Assist in other areas of Information Systems as needed. Required Skills & Experience: Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues. COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus. Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology. Ability to conduct research into PC issues and products as required. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Understanding of the organization's goals and objectives. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Familiarity with standard desktop deployment procedures Professional integrity to handle confidential information Pay Rate: The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. $49,000-$53,000 per year based on experience, plus incentives Full benefits package that includes 401k, profit sharing Benefits Include: Medical/Dental/Vision Insurance 401K & Profit Sharing Plan Incentive Bonus Plans Paid Holidays & Paid Time Off Paid Parental Leave Short-Term/Long-Term Disability Training Opportunities Basic & Optional Life Insurance Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential. We can recommend jobs specifically for you! Click here to get started.
    $49k-53k yearly Auto-Apply 7d ago
  • Computer Support Specialist II

    ASM Research, An Accenture Federal Services Company

    Remote support specialist job in West Branch, IA

    The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. + Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. + Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. + Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. + Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. + Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. + Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. + Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. + Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. + Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. + Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. + Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. + Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. + Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelors degree or technical or trade school training preferred. + 5+ years experience **Other Job Specific Skills** + Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. + Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. + Proficiency in supporting Apple devices and Microsoft-based environments. + Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. + Strong customer service and communication skills, with the ability to train and document processes for end-users. + Flexibility to support off-site meetings and executive staff as required. + Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. + Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $32 - $32 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $48k-76k yearly est. 39d ago
  • Customer Support

    Afcind

    Remote support specialist job in Muscatine, IA

    AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. GENERAL SUMMARY: Be an active member of the inside sales team. Answer incoming calls; provide complete pre-and post-sales support in a professional manner. Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of new business and resolution of customer issues. ESSENTIAL DUTIES AND TASKS: Address all inbound telephone calls and emails quickly, professionally and efficiently. Address all customer callback requests in a professional and timely manner. Provide complete array of customer support services, as needed, including, shipments, credits, pricing, non-stock order updates, and other services. Perform all data entry and order processing functions accurately and within required time frames. Verify pricing with appropriate department. Review open order status daily. Run and deliver all daily reports required. Ensure all issues are satisfactorily investigated, resolved and documented. Ensure all unresolved issues are forwarded to Customer Service Supervisor immediately. Consistently provide accurate detailed documentation for analysis and follow-up Daily check the RFS folder to complete the update of Contracts, Order Forms, and the Customer Blanket Purchase Orders with approved new stock items. Maintain all customer contracts and order forms. Notify customer Service Supervisor when problem trends appear whether related to supply chain or product issues Facilitate communications between customer and sales rep. Keep sales rep up to date on all communications and potential outages or substitutions. File all paperwork, as required Assist with Inventory Cycle Counting as needed. Assist in sourcing and locating items Perform all other duties as assigned by Supervisor. MINIMUM QUALIFICATIONS: High School education and either two years' post-secondary education or three years of experience, preferably in a customer service environment. Must be an excellent communicator. Must have a good understanding of both spoken and written English and desire to work with a diverse, multi-cultural population. A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination. The incumbent must be able to maintain complete confidentiality of any information s/he encounters. SPECIALIZED SKILLS AND KNOWLEDGE: Able to grasp technical issues quickly and understand how different components of a product fit and work together. Ability to listen carefully, Able to analyze problems quickly and provide resolutions. Able to organize and manage multiple tasks and multiple priorities. Excellent interpersonal and communication skills. Commitment to company values and willingness to be a team player. Computer knowledge and skill. Able to use business software packages, applications within Microsoft Office, and Lotus Notes. Must have 2 years' practical experience with MS Windows operating system environment. Must have attention to detail. Work Hours: Mon-Fri 7-4:30 Salary: up to 45k Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance We are an AA/EEO/Veterans/Disabled employer.
    $26k-39k yearly est. 4h ago
  • Computer Support Specialist II

    ASM Research 4.2company rating

    Remote support specialist job in West Branch, IA

    The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree or technical or trade school training preferred. 5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
    $40k-67k yearly est. 4h ago
  • Customer Support

    AFC Industries 3.6company rating

    Remote support specialist job in Muscatine, IA

    AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. **GENERAL SUMMARY:** Be an active member of the inside sales team. Answer incoming calls; provide complete pre-and post-sales support in a professional manner. Provide effective sales service support for all customers by efficiently processing all customer orders and monitoring the shipment. Assist the Foremost sales team, as needed, in the development of new business and resolution of customer issues. **ESSENTIAL DUTIES AND TASKS:** + Address all inbound telephone calls and emails quickly, professionally and efficiently. + Address all customer callback requests in a professional and timely manner. + Provide complete array of customer support services, as needed, including, shipments, credits, pricing, non-stock order updates, and other services. + Perform all data entry and order processing functions accurately and within required time frames. + Verify pricing with appropriate department. + Review open order status daily. + Run and deliver all daily reports required. + Ensure all issues are satisfactorily investigated, resolved and documented. + Ensure all unresolved issues are forwarded to Customer Service Supervisor immediately. + Consistently provide accurate detailed documentation for analysis and follow-up + Daily check the RFS folder to complete the update of Contracts, Order Forms, and the Customer Blanket Purchase Orders with approved new stock items. + Maintain all customer contracts and order forms. + Notify customer Service Supervisor when problem trends appear whether related to supply chain or product issues + Facilitate communications between customer and sales rep. Keep sales rep up to date on all communications and potential outages or substitutions. + File all paperwork, as required + Assist with Inventory Cycle Counting as needed. + Assist in sourcing and locating items + Perform all other duties as assigned by Supervisor. **MINIMUM QUALIFICATIONS:** High School education and either two years' post-secondary education or three years of experience, preferably in a customer service environment. Must be an excellent communicator. Must have a good understanding of both spoken and written English and desire to work with a diverse, multi-cultural population. A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination. The incumbent must be able to maintain complete confidentiality of any information s/he encounters. **SPECIALIZED SKILLS AND KNOWLEDGE:** + Able to grasp technical issues quickly and understand how different components of a product fit and work together. + Ability to listen carefully, + Able to analyze problems quickly and provide resolutions. + Able to organize and manage multiple tasks and multiple priorities. + Excellent interpersonal and communication skills. + Commitment to company values and willingness to be a team player. + Computer knowledge and skill. + Able to use business software packages, applications within Microsoft Office, and Lotus Notes. + Must have 2 years' practical experience with MS Windows operating system environment. + Must have attention to detail. Work Hours: Mon-Fri 7-4:30 Salary: up to 45k Benefits: + 401(k) + 401(k) matching + Dental insurance + Flexible spending account + Health insurance + Life insurance + Paid time off + Vision insurance _We are an AA/EEO/Veterans/Disabled employer._
    $27k-37k yearly est. 4d ago
  • Application Specialist - Mt. Sterling, IL

    Prairieland FS

    Remote support specialist job in Sterling, IL

    PAY RANGE: $17.50 - $23.50 / hour Compensation is determined based on your experience and qualifications. In addition to base pay, you may be eligible for overtime, commission, and performance-based increases and bonuses. Prairieland FS, Inc. is a full-service agricultural and energy supplier dedicated to providing high-quality products and services to improve customer profitability. We are committed to excellence and envision being the leading supplier of choice. The Application Specialist is responsible for the precise and safe application of agricultural crop production input products to agricultural fields. This role involves operating and maintaining specialized equipment to ensure accurate and efficient application, following agronomic recommendations, and compliance with all safety and environmental regulations. The Application Specialist works closely with customers, Location Managers, and agronomists to understand specific field conditions, ensuring that agricultural crop production input products are applied at the correct rates and locations to optimize crop yields and protect the environment. Key Responsibilities Operate and maintain custom application equipment, including sprayers, spreaders, and other machinery. Apply agricultural crop production input products according to agronomic plans and regulatory guidelines. Conduct pre- and post-application inspections of equipment to ensure operational efficiency and safety. Follow detailed application maps and instructions to ensure precise product placement and application rates. Monitor weather conditions and field variables to determine the best application timing and method. Maintain accurate records of custom applications, including products used, rates, and areas treated. Communicate with customers, agronomists, and other team members to coordinate application schedules and ensure customer satisfaction. Adhere to all safety protocols, including the use of personal protective equipment (PPE) and safe handling of chemicals. Assist with inventory management and reporting of chemical usage. Perform minor repairs and adjustments on equipment as needed. Required Qualifications and Skills High school diploma or equivalent; additional training or certification in agronomy or agriculture is a plus. Obtain a valid CDL (Commercial Driver's License) with required endorsements (e.g., HazMat, Tanker) within six months of employment and maintain a clean driving record. All federal and state pesticide licenses within the first six months of employment. Follow safety and compliance standards to help ensure their well-being and the safety of others. Experience operating agricultural machinery, particularly sprayers and spreaders, is preferred. Knowledge of agronomy practices, crop protection products, and safety regulations is preferred. Ability to work in various weather conditions, during peak planting and harvesting seasons, and outside of normal hours throughout the year to meet deadlines and demands. Strong attention to detail, with a focus on safety and compliance. Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. Good communication skills and the ability to work effectively in a team environment. Ability to lift and move heavy objects, as for loading and unloading. The role involves physical labor, including lifting and moving heavy products. High level of integrity and ability to handle confidential information. Provide Exceptional Customer Service. Total Rewards Package Insurance - Medical, Dental, and Vision Financial & Savings - 401K Matching, Pension Company-Funded, FSA & HSA Incentives - In addition to your base salary, you may be eligible to receive commission and/or bonus pay Voluntary and Miscellaneous Benefits - Accident, Air Evac, Critical Illness, Hospital Indemnity, Identity Theft Protection, Life, Short/Long-Term Disability Vacation and More - Paid Time Off (PTO), Holiday Pay, Uniform Program, Discounts, Teamwork, Advancements/Service, Retirement Recognition Issue Date: 01/01/2025
    $17.5-23.5 hourly 13d ago
  • Program Support Specialist I

    Bridgeway 4.2company rating

    Remote support specialist job in Galesburg, IL

    Be part of something wonderful! Join Bridgeway! The Program Support Specialist performs administrative duties and support identified programs while providing back up to other program support staff. The Program Support Specialist I is responsible for all administrative support and clerical functions in coordination, with the Central Business Office policies and procedures. To learn more about this position, please read the summarized list of duties below: -Greet consumers/clients and direct them to appropriate places. -Provide clerical support to include answering the telephone, scheduling, scanning, faxing, mail, and data entry. -Accept payments and provide written receipts. -Ensure all managed care/assistance program cases are coordinated with the clinical staff and the respective company for successful billing. Include current data entered with computer system and tracking system. -Complete phone intakes informing clients what is needed for the day of intake and ensure all forms are completed. -Complete private pay and through third party liabilities. Conduct initial verification of 3rd party coverage with assistance from central business office manager on all new Bridgeway Consumers. -Communicate with supervisors to help determine appropriate services for the consumer and assist with the scheduling of the appointment. Associate's degree or one-year related experience (administrative, business, medical) required. Experience in assisting consumers in a social service agency preferred. Must also have a valid driver license, driving history that meets company's insurability, and reliable transportation. Employment with Bridgeway is conditional upon completion of all background checks. Bridgeway is an Equal Opportunity Employer It is the objective of Bridgeway to make Equal Employment Opportunity (EEO) a reality for all employees and qualified applicants without regard to sex, sexual orientation, gender identity, national origin, ancestry, age, race, religion, marital status, physical or mental disability or unfavorable discharge from military services and to prevent sexual harassment in employment.
    $33k-39k yearly est. 1d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Davenport, IA?

The average remote support specialist in Davenport, IA earns between $25,000 and $57,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Davenport, IA

$38,000
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