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Remote support specialist jobs in DeSoto, TX - 849 jobs

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  • Technical Support Representative

    Cornerstone Technology Talent Services 3.2company rating

    Remote support specialist job in Irving, TX

    🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX 🛠️ What You'll Do Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections. Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors. Provide installation support and onboarding for PryzmIQ and AWTOS. Proactively engage users to drive adoption and satisfaction. Document findings and provide feedback for product improvement. 🧠 What You Bring 1+ year in technical support, help desk, or IoT/home systems troubleshooting. Strong communication and problem-solving skills. Technical aptitude with mobile apps, WiFi connectivity, or smart devices. Detail-oriented and passionate about creating smooth user experiences. High School Diploma or GED required; Bachelor's degree preferred.
    $32k-36k yearly est. 1d ago
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  • Help Desk Technician

    Dexian

    Remote support specialist job in Plano, TX

    Job Title: Technical Support Representative Type: 6+ Month contract Shift Expectations There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required. Position Summary The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users. The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience. Key Responsibilities Handle inbound support calls in a high-volume environment Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues Guide users through step-by-step resolutions over the phone Identify issues, resolve at first contact when possible, and escalate appropriately Accurately document issues, actions taken, and resolutions in ticketing or CRM systems Navigate multiple systems while actively supporting live calls Follow defined processes and adapt to changing tools and procedures Training & Attendance Expectations Training schedule: Monday-Friday, 8:00 AM - 4:30 PM Training is 100% onsite Training performance is evaluated before independent call handling Attendance and punctuality during training are critical Multiple unexcused late arrivals or absences may result in release Any no-call/no-show will result in immediate release Shift Expectations No fixed shifts; flexibility is required Coverage may include mid-day, nights, weekends, and holidays Candidates must clearly communicate shift availability during screening DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $36k-60k yearly est. 2d ago
  • Operations Support Analyst

    Kellymitchell Group 4.5company rating

    Remote support specialist job in Plano, TX

    Our client is seeking an Operations Support Analyst to join their team! This position is located in Plano, TX Richmond, VA, or McLean, VA. Manage high-volume, fast-paced BAU operational work within the Change Management function Coordinate closely with Platform and Engineering teams to support release transitions to end users Ensure release processes are executed smoothly, including identifying impacts, managing dependencies, and resolving coordination issues Partner closely with the Service Desk team while not providing front-line end-user support Own and manage administrative and operational processes related to change and release management Track, triage, and manage tickets using ServiceNow or similar ticketing platforms Support issue identification, escalation, and resolution across operational and engineering stakeholders Assist in defining requirements for process improvements and automation efforts Build toward drafting and delivering communications to broader enterprise audiences as the role matures Desired Skills/Experience: Strong organizational skills with the ability to manage multiple priorities in a high-tempo environment Proven adaptability and ability to work effectively across cross-functional teams Experience with ServiceNow or similar ticketing and workflow management tools Proficiency with Google Workspace Basic SQL skills preferred, including filtering and querying data to support operational reporting and analysis Solid operational communication skills, with the ability to distill technical information for broader audiences Ability to gather requirements and support automation or process optimization initiatives Background in operations-focused roles with exposure to technical environments Candidates may have previously held roles such as: Service Desk Operations, Support Operations, Site Operations or IT Operations Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $18.55 and $26.50. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $18.6-26.5 hourly 5d ago
  • Help Desk Technician

    CSI Companies 4.6company rating

    Remote support specialist job in Sunnyvale, TX

    CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country! Job Title: Tier II Help Desk Technician Type: 100% Onsite Shift: Monday through Friday 8am - 5pm Pay: $25 - $30/hr W2 Description: Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills. Key Responsibilities: Provide advanced troubleshooting and problem resolution for Windows and Mac environments. Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems. Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions. Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement. Document resolutions and maintain detailed records of user requests and actions taken. Stay current with system information, changes, and updates relevant to our user community. Requirements: Proven experience as a Tier II Help Desk Specialist or similar role. Strong knowledge and experience in troubleshooting Windows and Mac operating systems. Excellent customer service skills, with the ability to communicate verbally and in writing effectively. Experience working with Atlassian (Jira) ticketing systems. Ability to work independently and manage time effectively. Strong problem-solving skills and attention to detail.
    $25-30 hourly 5d ago
  • Customer Support Analyst

    Ariat International 4.7company rating

    Remote support specialist job in Haslet, TX

    About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Candidates will be responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. You will support coworkers on an as needed basis and meet all company and department initiatives. You'll Make a Difference By Providing courteous and professional service to internal and external customers Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts Responding promptly to a high volume of calls, voicemails and emails daily Verifying daily price and auditing of EDI and open orders Quickly resolving order discrepancies Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed Assisting with other responsibilities based on business needs About You Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas) Strong analytical skills required to determine possible issues, interpret data and identify solutions Experience with order processing and management, product allocation in an EDI system Knowledge of SAP or similar order entry systems Understanding and appreciation of order to cash cycle Experience with EDI customers preferred Ability to prioritize work, handle multiple tasks and work independently of supervision Detail orientated with outstanding follow-through Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment Exceptional written, oral and face-to-face communication skills Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers Fast acting and capable of adapting quickly to change Desire and ability to contribute to and enhance Ariat's unique culture, philosophy and core values Team oriented and holds confidences Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks About Ariat Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style. The hourly range for this position is $28.85-$31.25 per hour. The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future. Ariat's holistic benefits package for full-time team members includes (but is not limited to): Medical, dental, vision, and life insurance options Expanded wellness and mental health benefits Paid time off (PTO), paid holidays, and paid volunteer days 401(k) with company match Bonus incentive plans Team member discount on Ariat merchandise Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice. Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************. Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information. Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.
    $28.9-31.3 hourly 1d ago
  • IT Support Technician

    Nextgen | GTA: A Kelly Telecom Company

    Remote support specialist job in Lewisville, TX

    Looking for a IT Support Technician- all 5 days onsite- Lewisville TX Rotational shifts- Morning, evening, night and weekends accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: Support installation, monitoring, and maintenance activities within the service delivery environment Work closely with engineers, project managers, line management, and local facility teams Coordinate with third-party providers, vendors, and asset management teams Follow defined processes, tools, and procedures to ensure reliable service delivery Support change, capacity, and monitoring activities using approved tools What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
    $34k-54k yearly est. 2d ago
  • Application/Deployment Support Specialist

    Mindlance 4.6company rating

    Remote support specialist job in Plano, TX

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Job Title: IT - Application/Deployment Support Specialist Duration: 3 Months (Contract to hire) Location: Plano, TX Key Responsibilities: • Provide technical support to Altiris based deployment environment • Manage software deployments - capture requirements, schedule, execution and validation • Troubleshoot anomalies and errors in the deployment • Partner with Application Development and Engineering teams to resolve issues • Perform SQL scripting for generating reports Core Competencies: • Highly motivated and self-directed individual • Experience managing multiple software deployments including large, complex deployments • Excellent ability to communicate (written and verbal) with multiple levels of leadership as well as cross-functional business, technical teams and stores • Advanced proficiency with software deployment using Altiris • Advanced scripting proficiency using VBScript • Basic knowledge of PowerShell scripting and SQL queries • Understand software packaging process using Altiris • Basic knowledge of operating systems (PC and Server) and hardware configuration • Creative problem solving, organizational skills, attention to detail, flexibility and adaptability are key to the success of this role • Experience with Microsoft SCCM for packaging and deployment Additional Information Thanks & Regards' ___________________________________________________________________________ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W: ************ All your information will be kept confidential according to EEO guidelines.
    $81k-106k yearly est. 60d+ ago
  • IT Technician - ServiceLink Flood

    Servicelink 4.7company rating

    Remote support specialist job in Arlington, TX

    ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set We can recommend jobs specifically for you! Click here to get started.
    $56k-85k yearly est. Auto-Apply 60d+ ago
  • Temporary IT Hardware Deployment Technician

    Tristar Insurance 4.0company rating

    Remote support specialist job in Irving, TX

    We are seeking a Temporary IT Hardware Deployment Technician to support our Service Desk Hardware Team with a large-scale Windows 11 PC deployment initiative. This is an entry-level role ideal for someone who has a basic understanding of PC hardware and Windows 10/11 and is comfortable following detailed instructions and processes. This position will work on-site in our Irving, TX office, assisting with packaging, shipping, receiving returned devices, imaging PCs, inventory updates, and occasional remote support to help end users set up their new computers. Essential Duties and Responsibilities: • Prepare, pack, and ship Windows 11 PCs to end users • Receive and unbox returned PCs from end users • Follow documented procedures (SOPs) to: • Reimage Windows 10 PCs to Windows 11 • Apply required configuration steps as directed • Perform basic hardware tasks, including: • Hard drive replacements (in specific scenarios based on supervisor instructions) • General troubleshooting of PC boot/setup issues • Perform frequent data entry tasks to maintain accurate inventory records in the company asset management system • Communicate with end users as needed to provide remote assistance with first-time setup of new PCs • Maintain an organized workspace and follow handling procedures for IT equipment • Ability to lift and move boxed IT equipment (typically up to ~30 lbs) • Ability to stand, bend, and work hands-on with computers for extended periods • Ability to unpack, organize, and handle equipment safely and carefully Qualifications Qualifications Required: • Basic understanding of PC hardware (desktop/laptop components, peripherals, cables, etc.) • Familiarity with Windows 10 and Windows 11 • Comfort following step-by-step written instructions and procedures (SOPs) • Strong attention to detail and ability to perform repetitive tasks consistently • Proficient in spoken and written English (for end-user communication and ticketing/inventory notes) • Ability to work full-time on-site in Irving, TX, Monday-Friday Education/Experience: Bachelor's degree in a related field (preferred); minimum of 1-year related experience; or equivalent combination of education and experience. EQUIPMENT OPERATED/USED: Computer, 10-key, printer, copier, fax machine, and other office equipment. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire
    $44k-81k yearly est. 4d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Dallas, TX

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $36k-60k yearly est. 8d ago
  • L3 Java production support specialist with splunk and Mule ESB

    Tata Consulting Services 4.3company rating

    Remote support specialist job in Plano, TX

    Must Have Technical/Functional Skills * Primary Skill: Core Java * Secondary: Mule ESB * Tertiary Skill: Splunk * Experience: Minimum 10 years Roles & Responsibilities * Bachelors degree in Computer Science, Information Technology, or related field * Proven experience in production support or a related role. * Experience in supporting Java/Java web services based applications with high volume transactions. * Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly. * Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts. * Strong analytical and problem-solving skills. * Familiarity with incident and problem management processes. * Excellent communication skills and ability to understand customer based requirements and expectations. * Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis. * Ability to work effectively in a team environment and independently. * Willingness to work in shifts and provide weekend support on a rotational basis. * Strong Mulesoft experience ( 4.X and up). * Web Services ( SOAP, REST etc), Windows Services experience. * Strong RDBMS experience ( SQL Server, Oracle or DB2 etc0. * Hands on or strong knowledge with Autosys job scheduling. * Experience with Remedy, Service now, JIRA in creating/updating/closing incident tickets. * Executing BladeLogic scripts to route traffic/recycle JVMs/enable/disable MQs Routing traffic using AIC tool. * Experience in using SoapUI/Postman tool to test SOAP/REST APIs. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $110,000 - $120,000 a year
    $110k-120k yearly 15d ago
  • Operations Engineering Support Specialist

    Bank of America 4.7company rating

    Remote support specialist job in Plano, TX

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Overview: Engineering Ops L1 Support Specialist provides first-level support for test environments used in integrated testing of applications. This role ensures smooth operation of test environments, monitors stability and escalates issues to higher-level support when necessary. Responsibilities: Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Environment Monitoring & Maintenance Perform routine health checks and basic troubleshooting Critical/High priority defect handling Act as the first point of contact for environment-related issues Log, categorize, and resolve critical/High-priority defects Escalate complex issues to next level of supports and SMEs Document and Reporting Maintain accurate records of defects, resolutions and possible postmortem Provide daily/weekly status updates on environment health Define and stand-up new service capability Define the services and capabilities Document marketing points for the services with values Collaboration Collaborate with cross-functional and multi-location teams to resolve complex issues. Required Skills: 2-5+ years of relevant work experience in IT support, QA support or environment management Application Development or Support Experience Strong analytical, triage and issue resolution skills Excellent communication and teamwork abilities. Customer-service mindset Ability to work in cross functional and multi-location teams. Experience/Ability with working in complex, highly integrated, fast paced and high-volume environment Ability coordinates multiple troubleshooting calls Ability to generate daily useful Metrics and email reporting Ability to learn and adapt quickly with application and technology changes May be required to work in shifts Experience with the following technical skills: Excel, Jira, PowerPoint, Kanban SDLC methodologies Linux/Unix Commands and Shell Scripting RDBMS and SQL experience in MS SQL Server Desired Skills: Financial Industry Experience Strong understanding of SDLC concepts Familiarity with automation scripts using PowerShell Ideal Candidate Profile: A proactive, detail-oriented professional with strong technical acumen and the ability to work effectively in complex, high-volume environments. The candidate should demonstrate adaptability, collaboration, and a commitment to continuous learning. Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
    $80.7k-128.3k yearly Auto-Apply 49d ago
  • .Net production support specialist with SQ

    It Vision Group

    Remote support specialist job in Dallas, TX

    The required technical skills are: Strong experience in . Net for frameworks 3. 5+ Strong knowledge SQL Server 2008 R2+ Working knowledge of SSIS Familiarized with VB. Net (Strong VB6 and C# works if candidate is willing to learn) Previous experience on ITIL production support environment (Managing SLAs, incidents and tools like Service Now, Remedy, Heat or Jira) Managing of any version control tool, like TFS, Git Required attitudes: Proactiveness Team work Work with few or almost no supervision Desired but not essential: Oracle DB, 11g+ Crystal Reports Cloud Computing implementations with AWS or Azure as near future the several project will be migrated Git, or Gitlab Serena Version manager
    $49k-88k yearly est. 10d ago
  • Production Support Specialist 2nd Shift

    Voltava

    Remote support specialist job in Arlington, TX

    Production Support Specialist A Production Support Specialist is responsible for working in a fast-paced environment to perform a variety of highly diverse duties to prepare the operations team for start of production through engagement of pre-production builds, validation, training, and station readiness activities. DUTIES AND RESPONSIBILITIES: Assist with Open Issues creation, follow up and validation for closure. Assemble pilot builds. Receive and inventory build kits. Organize and maintain training part kits. Complete Station Readiness tasks. Work with Advanced Manufacturing Engineers to identify station constraints and opportunities. Complete Level 1 Ergonomic assessments for all operations. Establish autonomous maintenance for each operation. Setup Team Leader boards. Achieve Level 4 on every station for system validation according to program timeline. Train Team Leaders to Level 4 on every station. Get Team Members to level 3 in every station according to program timeline. Track training objectives using the Versatility Matrix. Perform process verification and station audits. Organize and lead training buildings. Support cross function team in developing Level 4 PFMEA and RPFMEA. Responsible for establishing and maintaining 5S in manufacturing lines. Support line balancing activities. Complete daily Kaizen. Support the Risk Priority Level 1 (RPL1) / Safety (RPLS) Review after the completion of the workshop. All other duties as assigned. EDUCATION AND EXPERIENCE: High School diploma Experience: 3+ years working in a production environment TRAVEL: Travel Required: minimum KNOWLEDGE, SKILLS, AND ABILITIES: Ability to learn & assemble the module(s). Ability to train Team Leaders (TL's) & Team Members (TM's) following TWI. Knowledge of the PFMEA process. Ability to coordinate and write standardized Work Instructions (WI). Knowledge of Quality Processes (ie. PCP, MOPs, rework). Ability to root cause, problem. Experience with tooling/equipment development. Experience with assembly process including line balancing. Strong communication, leadership, and organizational skills. Ability to work in a rapid paced environment. Ability to effectively interact with and lead people. Ability to prioritize tasks based on Company and customer goals. Ability to quickly grasp new skills and concepts. Exceptional people skills. Strong analytical ability. Effectively communicate both orally and in writing. Ability to resolve problems using Company's values. BENEFITS: Blue Cross Blue Shield Medical Delta Dental VSP Vision 401k Matching Tuition Reimbursement Paid Time Off Employee Assistance Program Additional Competitive Benefits TRAITS/VALUES: Respect integrity Perseverance Innovation Teamwork Building A Better CultureWe build a better culture by putting people before profit, leading for purpose, passion and performance, and creating an environment devoted to an exceptional experience for our customers and people. We lead with respect and humility, are aligned to a common purpose, and hold ourselves accountable to embody our values in everything we do. We foster a commitment to engaging and empowering each person.
    $49k-88k yearly est. 16d ago
  • Production Support Specialist 2nd Shift

    Avancez

    Remote support specialist job in Arlington, TX

    Production Support Specialist A Production Support Specialist is responsible for working in a fast-paced environment to perform a variety of highly diverse duties to prepare the operations team for start of production through engagement of pre-production builds, validation, training, and station readiness activities. DUTIES AND RESPONSIBILITIES: Assist with Open Issues creation, follow up and validation for closure. Assemble pilot builds. Receive and inventory build kits. Organize and maintain training part kits. Complete Station Readiness tasks. Work with Advanced Manufacturing Engineers to identify station constraints and opportunities. Complete Level 1 Ergonomic assessments for all operations. Establish autonomous maintenance for each operation. Setup Team Leader boards. Achieve Level 4 on every station for system validation according to program timeline. Train Team Leaders to Level 4 on every station. Get Team Members to level 3 in every station according to program timeline. Track training objectives using the Versatility Matrix. Perform process verification and station audits. Organize and lead training buildings. Support cross function team in developing Level 4 PFMEA and RPFMEA. Responsible for establishing and maintaining 5S in manufacturing lines. Support line balancing activities. Complete daily Kaizen. Support the Risk Priority Level 1 (RPL1) / Safety (RPLS) Review after the completion of the workshop. All other duties as assigned. EDUCATION AND EXPERIENCE: High School diploma Experience: 3+ years working in a production environment TRAVEL: Travel Required: minimum KNOWLEDGE, SKILLS, AND ABILITIES: Ability to learn & assemble the module(s). Ability to train Team Leaders (TL's) & Team Members (TM's) following TWI. Knowledge of the PFMEA process. Ability to coordinate and write standardized Work Instructions (WI). Knowledge of Quality Processes (ie. PCP, MOPs, rework). Ability to root cause, problem. Experience with tooling/equipment development. Experience with assembly process including line balancing. Strong communication, leadership, and organizational skills. Ability to work in a rapid paced environment. Ability to effectively interact with and lead people. Ability to prioritize tasks based on Company and customer goals. Ability to quickly grasp new skills and concepts. Exceptional people skills. Strong analytical ability. Effectively communicate both orally and in writing. Ability to resolve problems using Company's values. BENEFITS: Blue Cross Blue Shield Medical Delta Dental VSP Vision 401k Matching Tuition Reimbursement Paid Time Off Employee Assistance Program Additional Competitive Benefits TRAITS/VALUES: Respect integrity Perseverance Innovation Teamwork Building A Better CultureWe build a better culture by putting people before profit, leading for purpose, passion and performance, and creating an environment devoted to an exceptional experience for our customers and people. We lead with respect and humility, are aligned to a common purpose, and hold ourselves accountable to embody our values in everything we do. We foster a commitment to engaging and empowering each person.
    $49k-88k yearly est. 16d ago
  • Field BCI Specialist (Clinical Development)

    Synchron

    Remote support specialist job in Dallas, TX

    Synchron is a neurotechnology company with a mission to deliver the first commercially scalable brain-computer interface (BCI) for millions of people with paralysis to reconnect with the world. Our minimally invasive BCI system is designed to enable users to control digital devices directly through thought, restoring access and control over the digital world. Our team is working at the intersection of healthcare and technology to translate breakthrough research into real-world care. Join us in shaping a more connected and accessible future. Location: Field-based - NYC, Dallas, TX; Buffalo, NY; Toronto, Canada (The role does not require all, but seeking qualified individuals open to these locations). About the Role : Clinical, patient-facing neurotechnology field role At Synchron, we're focused on human-centered neurotechnology, delivered in real life. We're looking for a Field BCI Specialist to support our investigational brain-computer interface (BCI) clinical trials for individuals living with severe neurological conditions, including ALS. This is a hands-on, field-based role where clinical care, cutting-edge neurotechnology, and real-world data converge. You'll work directly with patients, caregivers, and clinical sites-primarily in-home sessions-while acting as a critical link between clinical execution, device performance, and data quality. Your work will help shape patient experience, system reliability, and the datasets that power product development and future clinical insight. If you're energized by autonomy, emerging technology, and meaningful human impact, this role is for you. What You'll Do Patient Sessions & Field Execution Lead in-home patient sessions, traveling up to 80-90%. Train patients and caregivers on safe, effective use of Synchron's BCI systems Own system setup, configuration, optimization, and training across hardware and software Monitor session quality and system performance in real-world environments Troubleshoot technical, workflow, or user issues in real time and determine next steps Build trusted, empathetic relationships with patients, caregivers, and study staff Clinical Research & Data Excellence Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP Accurately document session outcomes, observations, and technical findings Ensure high-quality, complete, and usable data from patient sessions Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution Identify, escalate, and track product or study-related issues through appropriate channels Technology, Feedback & Continuous Improvement Serve as a field expert on Synchron's BCI systems across the device lifecycle Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization Who You Are 3+ years of patient-facing clinical experience, such as: Occupational Therapy (OT) Physical Therapy (PT) Speech-Language Pathology (SLP) Nursing (RN/LPN) Rehab-adjacent Assistive Technology Neurology Experience working with neurologically affected or medically complex populations strongly preferred Comfortable working independently in home, hospital, and research environments Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems Education Bachelor's degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience What Sets You Up for Success Patient-first mindset grounded in empathy, respect, and professionalism Strong communication and interpersonal skills-you translate complexity into clarity High attention to detail and comfort working in regulated clinical environments Practical problem-solver who can think on their feet in the field Organized, reliable, and disciplined in documentation and protocol adherence Comfortable using laptops, mobile devices (iOS/Android), and standard productivity tools Valid driver's license and enthusiasm for field-based work and travel Curious, adaptable, and excited to grow alongside evolving technology Experience in rehabilitation, clinical support, patient training and medical devices Why Join Synchron Work directly with breakthrough neurotechnology in real patient environments Be a core contributor to how patient session data becomes insight, evidence, and impact Operate with autonomy while being deeply supported by cross-functional teams Help define the future of BCI-enabled care, research, and applications Make a meaningful difference in the lives of patients and caregivers Compensation The base salary range for this role is USD 90,000 - USD 120,000 depending on experience, skills, and qualifications. In addition to base pay, this role may be eligible for discretionary bonuses and/or equity grants subject to board approval and company policy. Visa Sponsorship We are unable to offer visa sponsorship for this position at this time. Benefits (for full-time, exempt employees in the US only) Subsidized medical and dental insurance coverage for you and your dependent(s) Life insurance, short-term disability, long-term disability 401k Discretionary unlimited PTO Flexible Spending Account for you and your dependent(s), with eligible plan elections Commuter benefits for NY employees Equal Employment Opportunity (EEO) Synchron is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation during the application or interview process, please let us know. Join Us At Synchron, you will be part of a transformative mission and you will work alongside driven people who believe in the power of collaboration and innovation to make a lasting impact. If you are excited to stretch your skills and contribute to something meaningful, apply and now and build the future with us.
    $45k-80k yearly est. Auto-Apply 8d ago
  • Vehicle Product Application Specialist

    Integro Professional Services, LLC 4.2company rating

    Remote support specialist job in Addison, TX

    Job Description Apply with us and start your future today! Hiring Immediately! INTEGRO has immediate opportunities available for those with and without any prior experience. JOIN OUR TEAM With over 40 years in the automotive industry, INTEGRO is a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. INTEGRO is looking for individuals to join our team at one of our dealership locations and seeking those who are self-motivated with a strong work ethic and great attention to detail. As part of our team, you will be working onsite at one of our automotive dealership locations processing both new and used vehicle inventory, playing a key contributing role in providing exceptional customer service. No prior automotive experience is required - paid onsite training is available! What we offer: Competitive compensation with bonus/incentive potential Payroll processed weekly with direct deposit Healthcare options including medical, vision, and dental 401(k) savings and retirement plans Life insurance Paid time off Paid onsite training with growth opportunities Full-time and part-time positions available What we are looking for: Respectful and reliable with a positive “team-player” mindset. Exceptional attention to detail. Strong work ethic with the ability to work in a fast-paced, customer service-driven environment. Present yourself well with a clean, professional appearance. Excellent communication and time management skills. Flexible schedule and available weekends. Proactive, reliable, and trustworthy. Takes pride in their work and enjoys working outdoors. Valid driver's license with a clean driving record. Pass drug screening and background check. Prior automotive experience is a plus but not required. Overview of this position's responsibilities: Clean/wash exterior and interior of vehicles, including washing cars applying exterior and interior protectants. Printing and applying marketing or vehicle information. Checking and filling tire pressure. Inspect vehicles for noticeable defects and communicate all defects to the manager. Must maintain a safe, clean, and organized work area. Follow all safety instructions and company policies. Provide exceptional customer service and work with your team to ensure all customer needs are met. Other duties may be assigned based on location requirements. This position does require frequent movement and getting into and out of vehicles repeatedly during each work shift. Portions of this work may be completed inside or outside under varying climate conditions. Flat-Rate Positions Available: Rates from up to $550 - $750 weekly! Apply with us and start your future today! With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you. INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing. INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing. Powered by JazzHR GHEVQ2uZX9
    $550-750 weekly 16d ago
  • IT Support Tech II

    Ariat International 4.7company rating

    Remote support specialist job in Haslet, TX

    About The Role As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems within Ariat operations facilities that span across a multitude of technical disciplines. You will work with a dynamic global team involved with supporting the employees, systems, and applications within Ariat's corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support Ariat's IT environment. You'll Make a Difference By Allocating, maintaining, and troubleshooting of IT equipment used in Ariat facilities. Installing, monitoring, maintaining and repairing system hardware, software, and peripheral equipment, following design or installation specifications. This includes use of AD - GPO - InTune - and SOTI Mobile Control Maintaining operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues. This includes creating, updating, managing windows desktop images through approved solutions as well as Zebra devices (MC9xxxx, ZDxxx) used within the enterprise Working with network engineers and external vendors for warehouse technical support Administrating user access in Windows Active Directory, O365, InTune, JIRA, SOTI and other applications used. Managing relationships and coordination efforts with external technology suppliers. Tracking, managing, and quickly resolving all issues through the JIRA ticketing system. Assisting with troubleshooting and resolving system issues, including network, Server OS and application issues. Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise). Contributing to the creation of standard procedures that better streamline DITS team workflow. Assisting in training new hires. Supporting customers from multiple buildings in the area, as well as remote customers. Being able to lift and move 50lbs as well as standing and walking for shifts lasting up to 10-12 hours at a time. Traveling within your local or regional area to support our customers. Other duties may be assigned to meet business needs. About You 3+ years of corporate or Distribution setting Windows, Mac or Linux Operating systems support experience. 2+ years experience troubleshooting integrated and interdependent computer systems. 2+ years experience maintaining thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. 1+ years experience working within SOTI mobicontrol. Administration, setup, configuration, and troubleshooting. Above basic knowledge of network troubleshooting skills Commitment to working a flexible schedule/shift/work area, including weekends, days and nights. Support of an on-call rotation. Excellent problem-solving skills and ability to rapidly identify and resolve issues in a fast-paced environment with a high degree of customer satisfaction. High school or equivalent Preferred experience with CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other industry relevant certifications Continuous learning of new technologies. About Ariat Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style. The hourly pay range for this position is $36.06 - 38.46 per hour. The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future. Ariat's holistic benefits package for full-time team members includes (but is not limited to): Medical, dental, vision, and life insurance options Expanded wellness and mental health benefits Paid time off (PTO), paid holidays, and paid volunteer days 401(k) with company match Bonus incentive plans Team member discount on Ariat merchandise Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice. Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************. Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information. Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.
    $36.1-38.5 hourly 2d ago
  • Application/Deployment Support Specialist

    Mindlance 4.6company rating

    Remote support specialist job in Plano, TX

    Job Title: IT - Application/Deployment Support Specialist Duration: 3 Months (Contract to hire) Key Responsibilities: • Provide technical support to Altiris based deployment environment • Manage software deployments - capture requirements, schedule, execution and validation • Troubleshoot anomalies and errors in the deployment • Partner with Application Development and Engineering teams to resolve issues • Perform SQL scripting for generating reports Core Competencies: • Highly motivated and self-directed individual • Experience managing multiple software deployments including large, complex deployments • Excellent ability to communicate (written and verbal) with multiple levels of leadership as well as cross-functional business, technical teams and stores • Advanced proficiency with software deployment using Altiris • Advanced scripting proficiency using VBScript • Basic knowledge of PowerShell scripting and SQL queries • Understand software packaging process using Altiris • Basic knowledge of operating systems (PC and Server) and hardware configuration • Creative problem solving, organizational skills, attention to detail, flexibility and adaptability are key to the success of this role • Experience with Microsoft SCCM for packaging and deployment Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.
    $81k-106k yearly est. 1d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Arlington, TX

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $37k-60k yearly est. 8d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in DeSoto, TX?

The average remote support specialist in DeSoto, TX earns between $30,000 and $70,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in DeSoto, TX

$46,000
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