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Remote support specialist jobs in Elyria, OH

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  • Help Desk Specialist

    Aquarius Professional Staffing 3.4company rating

    Remote support specialist job in Seville, OH

    Would you like the opportunity to get your foot in the door with one of the most reputable financial institutions in the area? Don't miss your chance and apply now! What you will be doing as the Help Desk Specialist: Ensure proper computer operation so that the end users can accomplish business related tasks. r Receiving initial calls/emails Prioritizing, documenting and actively resolving associates IT problems. Makes escalation for incidents when necessary. Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues. Investigate and resolve association workstation hardware and software issues and escalate more advanced issues to either Tier 2 or 3 for resolution. Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution. What you will need as the Help Desk Specialist: Exceptional Customer service skills MS Certification A+ and or 1-2 year's related experience with basic computer hardware Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications Knowledge of basic computer hardware Experience with desktop systems, including Windows XP Exceptional written and oral skills Experience with Desktop systems and Windows current operating systems Strong Documentation skills Proven analytical and problem-solving abilities
    $46k-64k yearly est. 17h ago
  • Help Desk Support Technician

    Saxon Global 3.6company rating

    Remote support specialist job in Seville, OH

    Title: Support Desk Technician I Duration: 12 Months Contract Entry-level to mid Support Desk role focused on front-line IT support for bank associates. Key Responsibilities Answer Service Desk calls/emails; create and manage tickets (first-call resolution focus) Troubleshoot workstation hardware/software; escalate to Tier 2/3 as needed Perform basic preventive maintenance on PCs, printers, peripherals Place service calls with vendors Support AD password resets and basic user admin Key Skills Exceptional customer service, verbal and written communication 1-2 years IT support or A+/MS certification Experience with Windows desktop OS, Active Directory, basic hardware Strong documentation, analytical, and problem-solving skills Must adhere to banking compliance standards (BSA/AML/OFAC, etc.)
    $60k-77k yearly est. 1d ago
  • Technical Support Professional

    Timekeeping Systems, Inc.

    Remote support specialist job in Solon, OH

    We're looking to add a Technology Support Professional to our growing team. Responsibilities • Provide world-class service to our customers via phone, email, and chat for hardware and software products. • Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database. • Possible travel to customer sites for site surveys and implementations. • Special projects related to product support. We'd like to speak with you if you have: • Experience in a technical support or IT management role. • A "whatever it takes" attitude about customer service. • The desire to work someplace special, with talented and motivated colleagues. • Experience with cloud management or Microsoft Azure A great place to work • We're a small company where you can really make a difference • Great co-workers • Advancement opportunity • World class benefits • Unsurpassed medical, dental, and vision coverage • 401(k) program with match About TimeKeeping Systems Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in. Our company goals are simple - taking care of our customers, taking care of our employees, and earning a profit - in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match. We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!
    $43k-93k yearly est. 3d ago
  • Information Technology Support Specialist

    Capstone Search Advisors

    Remote support specialist job in Independence, OH

    Corporate IT Support - Onsite 5 days a week - Cleveland area Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment. Essential Functions: Respond to user support requests submitted through ticketing system, email or phone within expected response times. Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals. Create and manage user accounts and permissions within Active Directory. Install and update company approved software and operating systems Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications. Provide entry level cybersecurity support, guidance and training. Build and foster relationships with internal employees, vendors and team members. Other duties as assigned. Skills and Experience Requirements: Two plus years of related work experience. Knowledge of computer hardware and networking support. Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications. Excellent interpersonal and customer relations skills. Benefits: Competitive salary. Paid Time Off and Holidays. Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance). 401(k) retirement plan with company match.
    $37k-65k yearly est. 1d ago
  • IT Site Support Analyst

    Akkodis

    Remote support specialist job in Cleveland, OH

    Akkodis has an exciting job opportunity with a client looking to add a skilled IT Site Support Analyst job to help with troubleshooting and resolving user issues surrounding Windows 10, Office 365, Printer & PC, and other software & hardware related issues. We are looking for someone with good communication & customer service skills as well as a strong ability to troubleshoot and resolve technical issues in-person. In addition to supporting end-users, you will also help with project work to help set up new employee work stations, re-image laptop & desktop computers and more. The person we are seeking must have reliable transportation to get to and from the facility. There will be a requirement to support multiple facilities in the Cleveland area. This is a long-term contract opportunity fully on-site based out of Cleveland, Ohio. Target compensation for the role is $25.00 - $30.00 per hour, potentially more for the right person. Job Responsibilities for the IT Site Support Analyst Job: You will support a wide range of issues from network connectivity, printer & PC issues, A-D, re-image desktop and laptops and set up new machines. Provide a combination of help desk and desktop support in an in-person environment. Configure PC's for new employees, troubleshoot existing machines. Job Qualifications for the IT Site Support Analyst Job: Associates degree in computer information systems or related field; or 3-5 years equivalent work experience and or an equivalent combination of education, training, and experience in the following: Experience with Microsoft desktop and web administrator consoles operating systems and Microsoft based desktop applications. Strong working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices. Employment Type: Long-term contract Compensation Range: $25.00 - $30.00 per hour + benefits Location: On-site, Cleveland, Ohio area If you are interested in this IT Site Support Analyst role please click APPLY NOW. For other opportunities available at Akkodis go to **************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client . To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
    $25-30 hourly 17h ago
  • Desktop Support Engineer

    Smart It Frame LLC

    Remote support specialist job in Avon Lake, OH

    Job Title: Field Support Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Need VB Script experience Job Description: Consult on sizing requirements for new instrument PC Review guidelines from instrument manufacturer Collaborate with Asset Team on selecting matching equipment from OEM Collaborate with Asset Team on placing order for PC equipment New Instrument Installation Physical connection to network Allocation of IP Address per VLAN 42 rules DHCP reservation Setting up instrument data folder on GTPCCOMMON Mapping drive to instrument data folder Setting up appropriate backup eg Cobian Retrieval of phased out equipment and placement into storage for redistril Troubleshooting Basic network connectivity troubleshooting Basic connectivity to instrument troubleshooting Trouble shooting of disk space issues Troubleshooting of memory CPU utilization issues Collaborate with vendor on instrument software issues and potential OS S Useful Skills Visual Basic and VBA Scripting Excel spreadsheets Developing and supporting data entry Forms in Excel Use of ActiveX Controls in VB and VBA environments Use of COM ports for connectivity for instruments Use of unmanaged hubs and switches for instrument networks tied to a co Basic network troubleshooting skills Basic printer and print server troubleshooting skills Operating System Versions Windows 11 Windows 10 Enterprise Professional Home Windows 7 Windows 98 Basic PC component level knowledge Mother board NIC Comm ports Ability to install assemble PC components eg NIC Comm ports Computer System cabling network RS232 other Ability to understand the overall relationship between the PC and the instrument performs what data is captured by the PC and how it communicate Apply today or share profiles at **********************
    $47k-72k yearly est. 1d ago
  • Help Desk Specialist

    Insight Global

    Remote support specialist job in Willoughby, OH

    Required Skills & Experience • 2+ years of experience in an IT support/help desk role, ideally within a financial institution or credit union • Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools Job Description Insight Global is seeking a IT Helpdesk Technician for a credit union in Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards. Key Responsibilities: • Be the first point of contact for technical issues submitted via phone, email, or ticketing system. • Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals.. • Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. • Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Compensation: $50,000 to $65,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
    $50k-65k yearly 1d ago
  • Information Technology Support Specialist

    20100Us Inc.

    Remote support specialist job in Medina, OH

    We are seeking a skilled and customer-focused IT Support Specialist to join the on-site technical support team of one of our international clients. The ideal candidate will be responsible for providing hands-on assistance to employees with hardware, software, and network-related issues, ensuring smooth day-to-day IT operations. Key Responsibilities: Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems and applications. Assist with network connectivity issues and basic server support. Set up and maintain user accounts, permissions, and access rights. Document support requests, resolutions, and maintain accurate records in the ticketing system. Collaborate with other IT team members to escalate and resolve complex issues. Support onboarding and offboarding processes, including equipment setup and recovery. Maintain inventory of IT equipment and supplies. Ensure compliance with company IT policies and security protocols. Qualifications: Associate or Bachelor's degree in Information Technology, Computer Science, or related field. 2+ years of experience in IT support or help desk roles. Strong knowledge of Windows and mac OS operating systems. Familiarity with Microsoft 365, Active Directory, and basic networking concepts. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks. Customer service-oriented with a proactive attitude. Preferred Skills: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). Basic understanding of cybersecurity principles. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Working Conditions: This is a fully on-site role Primary work site will be Medina, OH. If necessary, up to once a week, support will be provided at Tiffin, OH. May require occasional lifting of equipment and travel between office locations.
    $37k-65k yearly est. 1d ago
  • Information Technology Support Specialist

    Compass Computer Group, Inc. 3.6company rating

    Remote support specialist job in Twinsburg, OH

    Company Description This is an in-Office position, Your work location is our Twinsburg, Ohio office. Do Not Apply if You Are Not Able come to our Twinsburg office each day. Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT services, Products, and Support Solutions since 1996. For over 29 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Their commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries. Role Description This is a full-time IT Support Specialist, service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with teams and clients to identify and resolve technical challenges effectively. Qualifications Technical Support and Troubleshooting skills to identify and resolve hardware and software issues REQUIRED - Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing Microsoft Server setups, repairs, and maintenance Experienced in providing IT Solutions and Support in a timely fashion Strong communication and problem-solving skills with the ability to manage tasks independently Familiarity with network configurations and data backups is a plus Associate's Degree in Information Technology or a related field, or equivalent professional experience Related Microsoft Certifications preferred Pay Salary depends on experience, knowledge, and certifications
    $37k-72k yearly est. 17h ago
  • Automation Specialist

    Soprema USA 4.3company rating

    Remote support specialist job in Wadsworth, OH

    Reporting to The Director of Manufacturing, The Automation Specialist plays a critical role in ensuring the reliability, performance, and continuous improvement of automated operational technology (OT) systems within a manufacturing or industrial environment. This position is responsible for maintaining levels of production uptime, diagnosing and resolving automation issues, and optimizing control system performance. The specialist will collaborate closely with the Automation, Project Engineering, Operations, and Maintenance departments to provide hands-on technical support and contribute expertise to the design, commissioning, and integration of automation solutions. This position requires a strong understanding of control systems, industrial networks, and troubleshooting methodologies. The ideal candidate will ensure adherence to Safety & Compliance Standards, Best practices, and proactively identify opportunities for automation improvement across the manufacturing production system. Essential Functions and Responsibilities: Provide both proactive and reactive technical automation support for operational needs Work closely with maintenance to respond to automation related breakdowns to minimize downtime Participate in the selection, testing and validation of new automated equipment that will be used on production lines Contribute to the continued improvement of OT systems and ensure conformity with company automation initiatives Supervise and perform the programming of PLCs, HMIs, and SCADA systems Work cross functionally supporting the organizational strategy for US plants Ensure that knowledge and skills are continuously improving as the needs evolve. Manage and ensure the reliability of technical support for automation systems. Carry out periodic preventive audits of automation systems and ensuring system health, backups, firmware updates, and version control of automation equipment. Schedule and participate in new projects from the industrial team (must take into account the project team's specifications). Work in collaboration with maintenance and project teams related to the optimization, development and implementation of automated equipment (existing and new). Collaborate with the HSE department to ensure equipment safety following OSHA guidelines and manufacturer recommendations. Work in collaboration with the IT department to ensure proper functionality of industrial IT/OT equipment. Develop and maintain a continuous improvement plan based on the condition of automated equipment. Serve as subject matter expert for automation technologies, standards, and best practices. Interpret electrical schematics, P&IDs, and control logic diagrams Minimum Qualifications: 3-5+ years experience in manufacturing automation experience. In-depth knowledge of industrial computing, automation and electrical systems. Understanding of network IT/OT architecture and troubleshooting industrial equipment Understanding of communication protocols (Ethernet/IP, Modbus, Profibus, OPC, etc.) Strong understanding of Motion control, process control theory, and instrumentation Understanding of ISO standards and safety industrial equipment. Experience with PLCs, industrial controllers, HMIs, SCADA systems and Historians. Experience with troubleshooting and integrating electrical and mechanical equipment. Bilingual (French and English) a plus but not required. Knowledge of the following software and platforms considered an asset: Allen Bradley and Schneider Electric PLC software Structured Text and Ladder Logic programming Schneider and Parker brand drive software 2D or 3D design software AVEVA Citect/Plant SCADA Vijeo Designer CMMS platforms MES and ERP Platforms Bachelor's degree in electrical, mechanical, mechatronics, computer engineering or equivalent is preferred. Integrity, respect, professionalism, and ability to lead. Proactive mindset, Self-sufficiency and sense of responsibility. Ability to analyze and solve problems efficiently. Willingness to contribute the time and effort required to carry out projects to completion. Adaptability and calm under pressures in manufacturing environment Safety and quality driven innovation Working Conditions and/or Physical Demands: Travel up to 25% within the United States and Canada. Willingness to be on-call for after-hours support and on rotation with other specialists. Breakdown support is both on site and remote. The role is based on-site at US headquarters in Wadsworth, OH Work performed in an industrial environment for commissioning and troubleshooting Work in an industrial environment. Protective equipment is mandatory. Vigilance, thorough knowledge of facilities, and situational analysis coupled with strong safety leadership are paramount. May be required to lift up to 50lbs Reports to Director of Manufacturing - Asphalt Roofing Plants
    $65k-83k yearly est. 4d ago
  • Information Technology Technician

    Robert Half 4.5company rating

    Remote support specialist job in Willoughby, OH

    Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies.
    $29k-55k yearly est. 17h ago
  • Information Technology Support Engineer

    Teceze

    Remote support specialist job in Elyria, OH

    Job Title: IT Support Engineer We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Why Apply? This is a fantastic chance to work on a high-profile project
    $62k-89k yearly est. 4d ago
  • Network Administrator

    Technologyxperts, Inc.

    Remote support specialist job in Beachwood, OH

    TechnologyXperts, Inc. (TXI) based in Beachwood, OH, is a national organization providing essential IT support, maintenance, and security services to businesses. With a focus on managing and monitoring IT systems for security, reliability, and efficiency, TXI is a vital partner for organizations navigating cyber threats and technological advancements. Services offered include network monitoring, data backup, cloud computing, and cybersecurity, empowering businesses to protect their assets and maintain robust IT infrastructures. Role Description This is a full-time on-site role for a Help Desk Technician at TechnologyXperts, Inc. in Beachwood, OH. The Help Desk Technician will be responsible for providing technical support, troubleshooting desktop computers, delivering help desk support, and performing computer repairs on-site. Qualifications Desktop Computers, Troubleshooting, and Computer Repair skills Experience in Technical Support and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a team environment Knowledge of network systems and IT security Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) Associate's degree in Information Technology or related field
    $60k-78k yearly est. 17h ago
  • Network Administrator

    Merit Brass Company 3.8company rating

    Remote support specialist job in Cleveland, OH

    The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization's computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise. The administrator is responsible for maintaining and securing the organization's IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security. Responsibilities: Network Support & Troubleshooting • Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support. • Provide technical support to users regarding network access and usage. • Document user problems, resolutions, and changes to the network environment. • Interface with vendor technical support resources as needed. Installation, Configuration & Maintenance • Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software. • Implement new users, manage user environments, permissions, and security settings. • Perform network troubleshooting to isolate and diagnose problems. • Maintain network and server equipment in designated server rooms. Performance Monitoring & Optimization • Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability. • Arrange scheduled upgrades and update network equipment to the latest firmware releases. • Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations. Security & Compliance • Implement and maintain security policies using Microsoft Defender for Business. • Monitor and respond to security alerts, vulnerabilities, and incidents. • Perform regular audits and patch management to ensure compliance. • Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs. • Implement and maintain disaster recovery solutions and backup systems. ConnectWise Administration • Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support. • Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response. • Maintain accurate documentation and reporting within ConnectWise. User Training & Documentation • Train network staff and end users on network systems and security protocols. • Develop and maintain network performance records and logs. • Communicate networking issues and solutions to employees and management. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field preferred Candidates must have at least 3 years of experience in network administration or a similar role Proven experience in a network administrator role Hands-on experience with networking, routing, and switching Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware Excellent problem-solving and analytical skills Experience with ConnectWise RMM/PSA and automation workflows Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) · Experience with Axcient backups and recovery
    $60k-73k yearly est. 1d ago
  • Senior Staff Representative - IFE Field Support

    United Airlines 4.6company rating

    Remote support specialist job in Cleveland, OH

    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. **Job overview and responsibilities** + Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight + Entertainment/WIFI/Cabin Systems) + Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint + Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus + The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs + Must be willing to travel for job duties + Manage inflight entertainment failures by coordinating with planning and parts logistics + Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control + Provide technical solutions to increase passenger experience for zonal failures + Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs + Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement + Support cabin systems while providing solutions to technical and diagnostic tooling support + Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44 + Inductions: New aircraft deliveries from Boeing/Airbus + Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities **This position is available in (ORD) Chicago and (CLE) Cleveland only.** **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelor's degree or equivalent work experience + FAA A&P Certificate + This is a DOT Sensitive Position Valid Driver's License is required + 5 + years of experience + Knowledge of various inflight entertainment systems + Cabin systems familiarization + Knowledge of Engineering documents for process improvement + Ability to perform in a fast-paced environment + Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally + Able to independently complete tasks and provide timely updates + Fast learner with ability to take remote learning and web-based classes + Able to capture anomalies based on frequent vendor Audits + The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices + The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces + You must be available for any shift within a 24/7 operation, weekends, and holidays + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Master's degree in Aeronautical or Electrical Engineering + FCC license + MRO Experience with Install, Service and retrofit + Aircraft Systems knowledge + Knowledge of Excel macros, and VBA coding for database applications The base pay range for this role is $87,780.00 to $114,376.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
    $87.8k-114.4k yearly 27d ago
  • desktop support

    Artech Information System 4.8company rating

    Remote support specialist job in Avon, OH

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************
    $46k-61k yearly est. 60d+ ago
  • Surgical Applications Specialist - Midwest

    Exsurco Medical, Inc.

    Remote support specialist job in Wakeman, OH

    Job Description The Surgical Application Specialist (SAS) is responsible for serving the customers in the Surgical segment by providing product training, onsite support for surgical cases and sterile processing. The Surgical Application Specialist will facilitate and maintain relationships with operating staff, including scrub techs, circulators, surgeons and residents, nursing educators, sterile processing staff and supervisors, and more. Role will also support ongoing business at current customers for the Exsurco sales team and travel as directed by business needs. OBJECTIVES: Achieve the monthly, quarterly and annual sales target numbers for Amalgatome SD Ring Blades, parts, service, and Mesh|EX skin meshing systems, service, and carriers. Participate and lead both evaluations and current customer support as directed: Execute on-site training for all appropriate clinician personnel (OR, SPD, etc) Ensure all paperwork for training is documented and customer has all relevant training guides, set up sheets, and any other product related needs. Support ongoing surgical cases at both new and current customers as directed Generate ongoing blade sales by adding new users of device, facilitating more use of device at current facilities, ensure new customers are comfortable with product for ongoing blade sales. Support aftermarket sales by ensuring blade utilization through routine account visits and surgical case coverage. Grow core business through ongoing customer onsite visits as directed by sales needs, pivoting to handle complaints and troubleshooting, work with sales to ensure devices are serviced and working properly. RESPONSIBILITIES: The duties & responsibilities of the Surgical Application Specialist include, but are not necessarily limited to the following: Deliver support needed with all Surgical product lines as directed by Exsurco Sales team, manager, or business needs. Conduct product training sessions utilizing product demo, in person and hands-on, with appropriate personnel at facility (primarily the OR and SPD) to ensure proper assembly, disassembly, use, troubleshooting, complaint resolution, and processing. Provides surgical training support to ensure proper use of the products. Conducts in-services for multi-departments in hospital including but not limited to Sterile Processing, OR clinical staff, including surgeons and residents, OR business staff, clinical educators, BioMed, and purchasing as required. May be required to conduct in- services over multiple shifts, at nights and on weekends. Conducts product demos for clinical staff for new business. On-site surgical case coverage in the OR based on schedule of Exsurco surgical team. Be available for Facetime calls for troubleshooting by customer on company issued cell phone Contributes to team, sales, and organization mission by accomplishing related results as needed. Provides timely feedback to Marketing, Service, Quality, Engineering, Manufacturing and Regulatory departments, ensuring complete customer satisfaction with safety and service. Utilizes and calls upon the Service Department, as needed, for equipment or service problems encountered in the field. Maintains and submits required reports, including weekly itinerary in SHIFTS, call reports and updates in CRM, updates on evaluation and ongoing business utilization to demonstrate onsite support helps generate sales increase. Coordinate travel plans and account coverage with manager. Report all market input, issues/feedback and new market shifts to inform business on changing practices. Maintain compliance to the Exsurco Quality Management System and Code of Business Conduct. Maintains a quality personal and professional image through appearance, speech, and demeanor that never detracts from the stature and reputation of the company. Must be on time and available to navigate large hospital visits and approach strangers to ask directions and understand how to approach hospital staff with questions. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Answering calls and emails from Exsurco sales team and provides feedback on account visits and activities as requested. Other duties as assigned. EDUCATION AND EXPERIENCE Bachelor's Degree, other surgical background with proper certification, Burn or wound care background preferred. Certified Tissue Banking Specialist (CTBS). Certification in a related medical/health field (such as Surgical Technician, EMT, Tissue Banking Specialist) and at least two years of direct experience in operating room, tissue banking or processing. (Minimum) Documented success in developing relationships, training and/or supervising technical staff and meeting goals. KNOWLEDGE, SKILLS, ABILITIES, AND ADDITIONAL DUTIES: Ability to master a highly technical product line and assist less technical individuals understand the clinical and operational benefits Proficient in Microsoft Office suite of software. Proven problem solving, ability to assume responsibility and make decisions without direct supervision. Skilled in training others including creating an environment that promotes learning. Demonstrated ability to communicate, both verbal and written to both internal and external customers. And ability to train both a wide spectrum of cultural, educational, and experience level. Knowledge of and skilled in environment requiring sterile techniques, and instrument processing. Knowledge and understanding of medical terminology, surgical/operating room procedures, tissue recovery procedures (specifically skin recovery). Overnight travel (via car and air) required within assigned territory (80% of time) and to regional and national meetings as assigned. Some travel during evenings and weekends as needed. Ability to lift 50 pounds without assistance. Ability to work “on-call” (i.e. for greater than 8-hour workday, nights and weekends). Current valid driver's license. Must have reliable automobile for work transportation. PERSONAL CHARACTERISTICS: Patient Centered: Desire to educate and assist clinicians to meet the needs of and provide improved patient outcomes. Motivation: Driven, competitive, entrepreneurial, willing to work in a start-up atmosphere. Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization. Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Creativity/Innovation: Develop new and unique ways to improve function efficiency and performance. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance process effectiveness. Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Plan: Set goals, create and implement actions plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations to manager. Exsurco Values: Aligns to and demonstrates Empowerment, Unity and Commitment.
    $67k-101k yearly est. 31d ago
  • Technical Application Specialist (Sr)

    Tremco Construction Products Group

    Remote support specialist job in Beachwood, OH

    GENERAL PURPOSE OF THE JOB: The Senior Technical Application Specialist ensures proper application of core product line responsibilities in accordance with company and industry guidelines by providing on-site and problem resolution assistance along with coaching/mentoring on testing results and techniques with the ability to be heavily involved in industry organizations that help shape industry standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct general and complex on site product applications, substrate analysis using specialty equipment with the ability to interpret testing data and make recommendations based off the collected data. Recommend and approve Product Line application policies within technical literature, Coordinate 3rd party testing certification/approvals Collect Data for project or product specific testing, interpret results and make recommendation based off of finding. High level of understanding of testing methods/techniques for Laboratory/Field Testing. Perform and collect data from field and in-house/analytical lab specific testing to help interpret results and present a general understanding of testing methods and techniques to confirm varying compatibility. Develop and review of sales product literature, application instruction, and the maintenance and updating of field training manuals. Attend and coordinate job site visits with customers and field sales reps to conduct and interpret product application testing to make product and installation recommendations for troubleshooting on-site variation. Write, review and make recommendations for letters of installation, job parameters, and competitive product comparisons along with detailed drawings to help make the sale. Effectively collaborate with internal and designated external customers. Assure product performance through demonstrating, reviewing and making recommendations for proper use and field application. Provide independent product support on all lines. Mastered assigned core product line technology to include writing policy; Assists in supporting product lines outside of core. Actively able to train/mentor new employees. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE 4-7 years Technical Service, Construction, Customer Service or similar experience. Must have prior knowledge and experience in the Roofing industry. OTHER SKILLS AND ABILITIES: Experience with Auto CAD, Work, Excel, etc. Ability to manage multiple priorities. Effective team player. Self-motivated. Excellent written and verbal communication skills. Ability to travel up to 50% in the North America region. Mechanical aptitude. Mentoring/Training. OTHER QUALIFICATIONS: Industry Involvement Preferred - ASTM SME. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
    $68k-102k yearly est. Auto-Apply 60d+ ago
  • Technical Support Engineer

    Crosscountry Mortgage 4.1company rating

    Remote support specialist job in Cleveland, OH

    CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies. Job Responsibilities: Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues. Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams. Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems. Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures. Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements. Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems. Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner. Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience. Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting. Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems. Knowledge of programming languages, operating systems, and software applications relevant to the role. Excellent communication and collaboration skills. Excellent problem solving skills. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
    $54k-74k yearly est. Auto-Apply 60d+ ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Remote support specialist job in Mansfield, OH

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $22.00/Hour
    $22 hourly 24d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Elyria, OH?

The average remote support specialist in Elyria, OH earns between $31,000 and $80,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Elyria, OH

$50,000
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