Leader, Technical Support
Remote support specialist job in Parkton, NC
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience.
As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will:
* Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain.
* Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure.
* Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations.
* Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams.
* Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping.
* Monitor key performance indicators and quality measures for escalations and CFDs.
* Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset.
* Provide thought leadership on serviceability, support readiness, documentation, process, and training.
* Guide and support team members in professional development, performance management, and career progression.
* Communicate effectively to ensure the team remains informed of company, organization, and team priorities.
* Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions.
* Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment.
* Advocate for AI and automation to enhance products, services, and operational efficiency.
Required Experience/ Knowledge/ Skills:
* 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader.
* University Degree in IT or a related major.
* Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes.
* Demonstrates a solid understanding of the Meraki Dashboard and product portfolio.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$158,200.00 - $241,700.00
Non-Metro New York state & Washington state:
$140,600.00 - $241,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Specialist Technical Writing
Remote support specialist job in Holly Springs, NC
+ Develops, writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation. When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process. May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.); Skills: ; MS Office expertise; Smart Sheets expertise, previous technical writing experience; regulated environment experience; document version control experience; excellent communication/writing skills
**Basic Qualifications:**
+ Doctorate degree OR
+ Masters degree and 2 years of experience OR
+ Bachelors degree and 4 years of experience OR
+ Associates degree and 8 years of experience OR
+ High school diploma / GED and 10 years of experience
Must Have Skill Sets:
+ Microsoft Word
+ Smartsheet
+ Biotech/Pharma manufacturing GMP/GDP knowledge
**Day to Day Responsibilities:**
+ Support MFG team with writing/editing/formatting SOP's and other GMP related documents. -Go to the manufacturing floor to engage with staff, learning process and/or become familiar with equipment as required.
+ Work with project managers to prioritize work
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** .
"US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran"
Fulfillment Support Specialist -S&R
Remote support specialist job in Fayetteville, NC
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Shipping & Receiving Specialist in Fayetteville, NC, to support our fast-growing Voice division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
* Provide coverage and support across fulfillment roles, including picking, packing, shipping, receiving, and inventory control
* Learn and maintain working knowledge of all fulfillment processes and systems (e.g., NetSuite, Ormandy, etc.)
* Step into various roles during team member absences or high-volume periods
* Assist with training new or transitioning employees by sharing best practices and supporting onboarding efforts
* Monitor order flow and identify process inefficiencies or delays, escalating issues as needed
* Ensure accurate handling and movement of inventory across all touchpoints
* Collaborate with floor managers and team leads to prioritize urgent orders and resource allocation
* Maintain a clean, safe, and organized work environment in all assigned areas
* Perform other duties as needed to support the success of the fulfillment team
WHAT YOU WILL BRING TO THE TEAM:
* High School diploma, GED, or equivalent.
* Minimum of 2 years' experience in Shipping and Receiving.
* Proficiency in MS Office Suite, such as Word and Excel.
* Strong adaptability and willingness to learn new roles quickly
* Excellent organizational and time-management skills
* High attention to detail and accuracy
* Clear communicator with the ability to collaborate across teams
* Previous warehouse or fulfillment experience preferred
* Familiarity with Radio Frequency, preferred.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 50 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
#LI-SG1
Dynamic PC Support Techician
Remote support specialist job in Fayetteville, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT Helpdesk Technicians
Remote support specialist job in Fayetteville, NC
Job Description
We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems.
IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.
Primary Responsibilities
Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Contribute to improving customer support by actively responding to queries and handling complaints
Own and execute IT asset movement
Ability to install and troubleshoot All in One and Laser Printers
Knowledge, Skills, & Experience Requirements
Proven work experience as a Helpdesk/Desktop Technician.
Solid technical background with an ability to give instructions to a non-technical audience.
Customer service oriented with a problem solving attitude.
Teamwork skills.
“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”
Support Technician
Remote support specialist job in Fayetteville, NC
IT Support Technician
Come and join our well established and rapidly growing Managed IT Services Company in Fayetteville, North Carolina. We have an immediate opportunity for a highly skilled and customer focused Support Technician to join our team.
The number one goal of everyone at Future Data is to make our Clients exceptionally happy. The Support Technician plays an important role in making sure that happens by providing friendly customer service and brilliant technical support for our clients both on-site and remotely.
Responsibilities Include:
On-site technical support and installation services for client servers, workstations, peripherals, networking, and anything else that is needed. A fully outfitted service vehicle is provided.
Remote technical support and service requests when no on-site tasks are assigned.
Record all on-site and remote support activities and time in our ticketing system.
Keep customer documentation updated in our documentation system.
Skills Needed:
Self-driven, with ability to work independently and in a team setting.
Good written and verbal communication skills.
Detail-oriented and organized.
Enjoy troubleshooting and problem solving.
Requirements:
Excellent communication skills. Customer satisfaction is job one!
2+ years prior work experience in an IT support role. Prior MSP experience is a plus!
Experience with end user support including hardware repair, operating system installation, email, and desktop application troubleshooting.
Experience configuring Firewalls, Switches, VLANs, WAPs, VPNs.
Experience with Microsoft 365 and Microsoft Azure AD
Experience with Windows Servers, Active Directory, and RDP.
Valid driver license.
Benefits
Competitive salary based on experience and qualifications.
100% Employee Health, Vision, and Dental insurance included.
Paid Time Off.
Your Birthday Off.
Paid training and IT certification exam reimbursements.
Schedule
8 Hour Shift - Salaried Position
Monday - Friday
Pay
$45,000.00 $60,000.00 Per Year
Specialist Technical Writing
Remote support specialist job in Holly Springs, NC
Responsibilities:
Writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation.
When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality.
Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process.
May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.)
Requirements / Qualifications:
Doctorate degree OR Masters degree and 2 years of experience OR Bachelors degree and 4 years of experience OR Associates degree and 8 years of experience OR High school diploma / GED and 10 years of experience
MS Office expertise
Smart Sheets expertise
Previous technical writing experience
Regulated environment experience
Document version control experience
Excellent communication/writing skills
Desktop Support Specialist
Remote support specialist job in Aberdeen, NC
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
Additional Information
Thanks and Regards,
Ankur Bhatia
Specialist III Biopharma Manufacturing Technical Support
Remote support specialist job in Sanford, NC
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at *****************
The Role:
The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing.
Responsibilities:
Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance.
Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations.
Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate.
Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required.
Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs.
Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues.
Assists with various audits and Facility walk throughs, responses, and corrections.
Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones.
Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs.
Oracle SME, responsible for the population and maintenance product specific work definitions.
Quantitative Dimensions:
The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations.
Organizational Context:
The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.
SITEC - Network Administrator - Ft. Bragg
Remote support specialist job in Fayetteville, NC
Responsibilities
Peraton requires Network LAN/WAN Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3.
is located at Ft. Bragg, NC. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
The Network LAN/WAN Administrator performs Tier one and two network support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, Local Area Network (LAN) and Wide Area Network (WAN) systems. The Administrator must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in LAN and WAN operations. This position requires strong troubleshooting, analytic and diagnostic skills, along with good communication abilities. The Network Administrator must have comprehensive knowledge of Government hardware, software, and network components. The Administrator is responsible for creating monitoring reports and managing equipment logs, as well as ensuring the functionality of links. This position coordinates network administration and performance requirements with other members of the networking team as well as identifies, analyzes, and documents long-range requirements, and administers resources related to the enterprise network. The Administrator shall prepare technical implementation plans that provide integrated solutions, including actions, milestones, timelines, and critical paths required for complete solutions. The Administrator is required to research applicable standards and requirements documents to assure network compliance. The Network LAN/WAN Administrator plans for and provide reasonable responsiveness in terms of network performance (e.g., availability, reliability, and throughput). This position prepares activity and progress reports for the Government regarding network performance initiatives. This position shall provide full lifecycle support of LAN and WAN infrastructures. The Administrator shall follow the designated network standards for the design, installation, and maintenance of LAN and WAN infrastructures.
Duties include but are not limited to:
• Providing installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN routing and switching infrastructure hardware and software including network hardware and software.
• Planning, designing, engineering, configuring, installing, operating, maintaining, defending, troubleshooting, and repairing LAN/WAN capabilities, including point-to-point circuits, satellite connectivity, dedicated Internet connections, and broadband Internet connections including necessary additions and changes to associated routers, switches, and encryption devices.
• Planning, designing, engineering, configuring, operating, maintaining, defending, troubleshooting, and repairing LAN PORs.
• Planning, designing, engineering, configuring, operating, maintaining, defending, troubleshooting, and repairing WAN infrastructures, including necessary additions and changes to associated routers, switches, external USSOCOM and commercial provider circuits and encryption devices.
• Planning, designing, engineering, configuring, operating, maintaining, troubleshooting, and repairing WAN Programs of Record (PORs).
• Planning, designing, engineering, configuring, operating, maintaining, defending, troubleshooting, and repairing the Virtual Local Area Network (VLAN) architectures of USSOCOM, its Component Commands, TSOCs, and deployed forces.
• Planning, designing, engineering, configuring, maintaining, defending, troubleshooting, and repairing classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provisioning, operating, managing, and monitoring LAN/WAN Virtual Private Network (VPN) services to securely connect remote elements and mission partners over the SIE and shared public IP networks, while ensuring compliance with applicable DoD, Defense Intelligence Agency (DIA), DISA, United States Cyber Command (USCYBERCOM), and USSOCOM policies, procedures, regulations, and directives.
• Troubleshooting LAN/WAN voice, data, and transmission networks and evaluate the effect of architectural changes on them.
• Implementing network and security access
• Configuring, updating, monitoring, managing, troubleshooting, and documenting routers and switches in the USSOCOM LAN/WAN networks.
• Collaborating and coordinating with external Government and commercial circuit providers to expedite the restoration of circuit outages.
• Participating in and support LAN/WAN exercises
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
Qualifications
Required qualifications:
Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA degree
Active DoD TS/SCI clearance
A minimum of two years of increasingly complex and progressive experience in implementing, administering, performing testing, and analyzing network Candidates must have experience with current technologies and, where required for the task, emerging technologies.
8570 IAT II Certified AND CCNA
OR CC DevNet Associate
OR Aruba Certified Mobility Associate (ACMA)
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Auto-ApplyIT Support Specialist II
Remote support specialist job in Fayetteville, NC
Information Fayetteville Technical Community College is recruiting for a new member to join our Information Technology Services Team and now accepting applications for a full-time IT Support Specialist II!
This position provides technical support, user assistance and system updates and maintenance for the College in a hands-on capacity throughout the College and ensures that issues are resolved efficiently and effectively. This position provides support to the faculty, staff, and classroom computer labs by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus computers, hardware, software, and peripheral equipment. This position's responsibilities require independent analysis, communication, and problem solving. Duties are performed with little supervision and require initiative and judgment.
We offer a valuable benefits package that includes the following:
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Full-time employee benefits
Duties
Essential Duties-Duties may include, but are not limited to, the following:
* Provide in-person or remote assistance first-line support for hardware and software issues, including desktops, laptops, printers, and other IT-related equipment.
* Perform routine maintenance on computer systems, including updates and security and other patches; monitor system performance to ensure user satisfaction.
* Deliver exceptional customer service by communicating effectively with users, providing timely updates on issue resolution, and ensuring a positive user experience.
* Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines of the College.
* Analyze, research, and provide solutions to faculty, staff, and student requests for IT assistance; test and evaluate new IT hardware and software.
* Maintain accurate records of support requests, solutions provided, and IT-related inventory; update knowledgebase and internal documentation as necessary.
* Assist with the installation, configuration, and maintenance of hardware and software; manage IT asset inventory and ensure compliance with licensing agreements.
* Coordinate vendor support for hardware and software information for IT-related systems, maintain information about equipment and installation, identify software users and recommend other options as requested.
* Provide training and guidance to end users on best practices, software applications, and new technologies.
* Work closely with the other ITS team members and departments to support the mission, technology initiatives and projects of the College. Participate in continuous improvement efforts and contribute to team goals, including workshops, conferences, and meetings to support the mission of the department.
* Provide support and mentoring to IT Support Specialist I (part-time) staff.
* Perform related duties as assigned.
Minimum Qualifications
* An Associate degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Technology; or equivalent. CompTIA A+ certification is a plus.
* One year of experience troubleshooting computers, peripherals, and software applications is required.
* Demonstrated technical expertise in support of Windows and/or Apple operating systems is required.
Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $46,811 annually Number of Months 12 Employee Benefits
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Posting Number S94-25
Posting Detail Information
EEO Statement
The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.
Close Date 01/09/2026 Open Until Filled No Special Instructions to Applicants
Screening of applications will begin immediately.
NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.
Three (3) Professional References Are Required.
" Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension."
Desktop Support Sr Analyst
Remote support specialist job in Apex, NC
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Sr Analyst to join our team in Apex, North Carolina (US-NC), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.This position will be a Client based position working at a client site.
Job Responsibilities Include:
* Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
* Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
* Serves as company liaison with customer on administrative and technical matters.
* Provide technical support and incident management service desk functions (Service Now)
* Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and 11 OS)
* Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
* Diagnoses and resolves product performance problems.
* Performs maintenance and repair services (basic break fix for desktops, laptops.)
* Instructs customers in the operation and maintenance of basic Windows.
Basic Qualifications
* 2+ years desktop/technical support experience
Additional skills
* A+ Certification
* Desktop Management-Desktop Administration-Wintel 3227124
* White Glove/VIP support experience
* Must have a proven customer service background
* Knowledgeable of Windows Operating System environment
* Must be able to comprehend and follow verbal and written technical instructions and scripts
* Good verbal and written communication skills
* Physically able to lift and move Enterprise and Client technology hardware in our customer environments
* Excellent interpersonal skills and ability to work collaboratively in a team environment
* Basic customer interaction skills
* Strong troubleshooting skills
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyFort Bragg Tech Support Engineer
Remote support specialist job in Fayetteville, NC
Amentum/Delta Bridge is seeking skilled CONUS Technical Engineering resources to support the survey, installation, and configuration of a cutting-edge Wireless Intrusion Detection System (WIDS) at a classified customer site in Fayetteville, NC. This role is on a casual basis, designed to match the customer's dynamic schedule. The project will begin with approximately one month of focused installation work, followed by occasional O&M support as needed. Schedules will be coordinated a couple weeks in advance to ensure smooth execution.
Responsibilities
* Assemble and mount antennas/brackets, including above drop ceilings.
* Pull, terminate, and test Single and Multi-Mode Fiber runs.
* Potentially transport and stage equipment between buildings.
* Execute tasks in alignment with Amentum's strict safety standards and compliance procedures.
* Perform work during both business hours and after-hours, depending on facility availability.
Required Qualifications
* Hands-on experience with installation procedures, including conduit bending and related tasks (preferred).
* Ability to safely climb stepladders up to approximately 10 feet.
* Minimum 1-2 years of relevant field experience.
* Strong analytical and problem-solving skills with attention to detail.
* Effective interpersonal, communication, and collaboration skills to work within a team-oriented environment.
* Excellent organizational and time-management abilities to meet shifting project demands.
* 1-2 years of relevant field experience in fiber pulling and terminating fiber
* 1-2 years of relevant installation experience
* Active Secret clearance required.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
Information and Technology
Remote support specialist job in Saint Pauls, NC
Technology/IT Staff
The Information and Technology Curriculum provides the framework for diocesan teachers to implement appropriate instructional methodology in grades K through 8 and indicates the level of competency expected of students at each grade level.
To implement the curriculum effectively the teacher must understand the language of the format:
Strands are the specific areas of focus for Information and Technology instruction: Sources of Information, Informational Text, Research Process, Safety and Ethical Issues, and Technology as a tool.
Values and Attitudes highlight values rooted in Gospel teachings, which enable students to develop a critical conscience in the use and application of technology. Values and Attitudes are not necessarily quantifiable.
Essential Standards detail what a student should know and be able to apply for each strand.
Clarifying Objectives are specific indicators of age appropriate knowledge/skills prerequisite to achieve the goals at each grade level.
Integration Strategies offer suggestions for authentic application of the Standards and Objectives in the classroom.
Leader, Technical Support
Remote support specialist job in Parkton, NC
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience.
As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will:
+ Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain.
+ Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure.
+ Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations.
+ Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams.
+ Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping.
+ Monitor key performance indicators and quality measures for escalations and CFDs.
+ Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset.
+ Provide thought leadership on serviceability, support readiness, documentation, process, and training.
+ Guide and support team members in professional development, performance management, and career progression.
+ Communicate effectively to ensure the team remains informed of company, organization, and team priorities.
+ Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions.
+ Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment.
+ Advocate for AI and automation to enhance products, services, and operational efficiency.
Required Experience/ Knowledge/ Skills:
+ 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader.
+ University Degree in IT or a related major.
+ Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes.
+ Demonstrates a solid understanding of the Meraki Dashboard and product portfolio.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
+ 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
+ Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
+ Additional paid time away may be requested to deal with critical or emergency issues for family members
+ Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;
+ 1% of incentive target for each 1% of attainment between 75% and 100%; and
+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$158,200.00 - $241,700.00
Non-Metro New York state & Washington state:
$140,600.00 - $241,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Specialist III Biopharma Manufacturing Technical Support
Remote support specialist job in Sanford, NC
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ******************** .
**The Role:**
The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing.
**Responsibilities:**
+ Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance.
+ Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations.
+ Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate.
+ Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required.
+ Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs.
+ Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues.
+ Assists with various audits and Facility walk throughs, responses, and corrections.
+ Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones.
+ Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs.
+ Oracle SME, responsible for the population and maintenance product specific work definitions.
**Quantitative Dimensions:**
The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations.
**Organizational Context:**
The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.
**Qualifications**
**Required:**
+ BS / BA in Chemical/ Biological Engineering or Life Sciences plus 5+ years of experience in life sciences in manufacturing operations roles or Associates Degree in Science or related field with 7+ or H.S. diploma with 10+ direct related industry experience.
+ Familiarity with clinical and commercial pharmaceutical manufacturing operations including Drug Substance and Drug Product operations and demonstrated experience and ability to comprehend technical information as it pertains to equipment and processes and proven ability to identify problems and apply a disciplined methodology to identify data-driven root causes.
+ Prior work history requiring working independently, with minimal supervision, and working with and/or leading cross functional projects; along with proven ability to proactively adjust their work to meet changing business needs.
+ Demonstrated success and desire to work with in a fast-paced environment and influential skills with coworkers and cross-functional key stakeholders.
+ Strong attention to detail supported by excellent time management and organizational skills. proficiency with MS Office (Excel, PowerPoint, Word, MS Project and MS Visio), and proven ability to work in faced paced changing environment.
+ Models our Core Values: Be Bold: Find a Way, Care Deeply, Get Stuff Done - is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted.
**Preferred:**
+ 2+ years experience in the manufacture of sterile injectable products in a regulated environment.
+ 1+ years experience of technical writing (nonconformances, SOPs, batch records, change controls, CAPAs, etc.).
+ Experience with the following equipment: Filter integrity testers, autoclaves, Drug Product fillers and isolators, single use systems and aseptic connections
+ Hands-on experience with PUPSIT.
+ Completion of the BioWork Certification Program or related industry type programs are considered a plus.
+ Industry experience in Drug Substance and Drug Product and knowledge or proficiency with single use equipment and systems and cGMP and good documentation practice (GDP).
+ Experience with Quality Systems, RCAs, and investigational ownership.
**Working Conditions:**
+ On occasion, this role may travel to other Astellas Gene Therapies or Astellas manufacturing facilities (0-5%)
+ This role frequently requires long periods of sitting, standing and use of hands and regular motion to include bending, stooping, regular reaching over head activities, and independent mobility to lift to 25lbs.
+ This is an on-site role working in a cGMP regulated manufacturing facility.
**Salary Range** : $91,000-$143,000 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations)
**Benefits** :
+ Medical, Dental and Vision Insurance
+ Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down
+ 401(k) match and annual company contribution
+ Company paid life insurance
+ Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
+ Long Term Incentive Plan for eligible positions
+ Company fleet vehicle for eligible positions
+ Referral bonus program
_All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability._
\#LI-TR1
Category Sanford TC
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
SITEC - Network Admin (JNY) - Fort Bragg, NC
Remote support specialist job in Fayetteville, NC
Responsibilities
Responsibilities:
Peraton requires a Network Administrator to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 Enterprise Operations and Maintenance (EOM) Task Order. This position is located at Fort Bragg, NC.
Network Administrator (LAN/WAN)
Monitors the LAN and WAN equipment and circuits utilizing Riverbed Event Manager.
Performs initial triage and resolves or escalates technical problems for established networks.
Serves as the technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network production problems.
Maintains network operations, expansion, and potential abuse through enterprise network intrusion detection system, firewalls, and VPN devices.
Maintains documentation, which may include CMDB information, as-built drawings, circuit inventory, equipment inventory, configurations, and training materials.
Accurately documents instances of hardware failure, repair, installation, and removal.
Administers the operation of all LAN/WAN-related network services according to Government policies and procedures.
Coordinates and implements network software and hardware upgrades.
Troubleshoots and resolves LAN/WAN performance, connectivity, and related network problems.
Administers LAN/WAN security, antivirus, and spam control measures.
Uses a variety of tools to monitor and troubleshoot the network.
Creates monitoring reports and logs and ensures the functionality of links.
Documents and maintains network topologies.
Resolves ticket requests, works to resolve incidents, and escalates to the Engineering team when required.
Shiftwork will be required for this position.
40 hours a week Wed- 8hrs| Thurs - 10hrs| Fri-10hrs | Sat-12hrs Sun-Tues Off. It is shift work, schedule subject to change, Based upon vacancy.
Qualifications
Education & Experience:
High School Diploma with 6 years of relevant experience
Associate's degree with 4 years of relevant experience
Bachelor's degree with 2 years of relevant experience
Security Clearance:
Active DoD TS/SCI clearance
Certifications:
CCNA (Cisco Certified Network Associate) or CCWA (Certified Wireless Analysis Professional) certification is required.
Must hold a DoD 8570.01-M IAT Level II certification
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Auto-ApplyDesktop Support Sr Analyst
Remote support specialist job in Apex, NC
**Req ID:** 350014 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Sr Analyst to join our team in Apex, North Carolina (US-NC), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
+ Serves as company liaison with customer on administrative and technical matters.
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and 11 OS)
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
+ Diagnoses and resolves product performance problems.
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows.
**Basic Qualifications**
+ 2+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel 3227124
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
**About NTT DATA**
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Easy ApplyFort Bragg Tech Support Engineer
Remote support specialist job in Fayetteville, NC
Amentum/Delta Bridge is seeking skilled **CONUS Technical Engineering resources** to support the **survey, installation, and configuration** of a cutting-edge **Wireless Intrusion Detection System (WIDS)** at a classified customer site in Fayetteville, NC. This role is on a **casual basis** , designed to match the customer's dynamic schedule. The project will begin with approximately **one month of focused installation work** , followed by **occasional O&M support** as needed. Schedules will be coordinated a couple weeks in advance to ensure smooth execution.
**Responsibilities**
+ Assemble and mount antennas/brackets, including above drop ceilings.
+ Pull, terminate, and test Single and Multi-Mode Fiber runs.
+ Potentially transport and stage equipment between buildings.
+ Execute tasks in alignment with **Amentum's strict safety standards and compliance procedures** .
+ Perform work during both **business hours and after-hours** , depending on facility availability.
**Required Qualifications**
+ Hands-on experience with installation procedures, including conduit bending and related tasks (preferred).
+ Ability to safely climb stepladders up to approximately 10 feet.
+ Minimum **1-2 years of relevant field experience** .
+ Strong **analytical and problem-solving skills** with attention to detail.
+ Effective **interpersonal, communication, and collaboration skills** to work within a team-oriented environment.
+ Excellent **organizational and time-management abilities** to meet shifting project demands.
+ 1-2 years of relevant field experience in fiber pulling and terminating fiber
+ 1-2 years of relevant installation experience
+ Active Secret clearance required.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
Information and Technology
Remote support specialist job in Saint Pauls, NC
Middle School Teaching/Technology Education
Date Available: 08/01/2025
Inforrmation and Technology Classroom Teacher
Position Purpose
The Information and Technology Curriculum provides the framework for diocesan teachers to implement appropriate instructional methodology in grades K through 8 and indicates the level of competency expected of students at each grade level. The curriculum is based on the National Educational Technology Standards for Students (NET*S)
Essential Functions To implement the curriculum effectively the teacher must understand the language of the format:
Strands are the specific areas of focus for Information and Technology instruction: Sources of Information, Informational Text, Research Process, Safety and Ethical Issues, and Technology as a tool.
Values and Attitudes highlight values rooted in Gospel teachings, which enable students to develop a critical conscience in the use and application of technology. Values and Attitudes are not necessarily quantifiable.
Essential Standards detail what a student should know and be able to apply for each strand.
Clarifying Objectives are specific indicators of age appropriate knowledge/skills prerequisite to achieve the goals at each grade level.
Integration Strategies offer suggestions for authentic application of the Standards and Objectives in the classroom.
Additional Duties
Performs other related tasks as assigned by the Principal and other central office administrators as designated by the Superintendent.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
Knowledge, Skills and Abilities
Knowledge of current teaching methods and educational pedagogy, as well as differentiates instruction based upon student learning styles.
Knowledge of elementary school curriculum and concepts.
Knowledge of data information systems, data analysis and the formulation of action plans.
Knowledge of applicable federal and state laws regarding education and students.
Ability to use computer network system and software applications as needed.
Ability to organize and coordinate work.
Ability to communicate effectively with students and parents.
Ability to engage in self-evaluation with regard to performance and professional growth.
Ability to establish and maintain cooperative working relationships with others contacted in the course of work.
Physical and Mental Demands, Work Hazards
Works in standard office and school building environments.
Preferred Requirements:
BS Education
3-5 years of related work experience in Education is preferred
Employment is contingent upon applicant satisfactorily passing criminal background and reference checks.
Must complete diocese-sponsored Safe Environment Training