Information Technology Help Desk Technician
Remote support specialist job in Gainesville, GA
Pete and Gerry's is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price.
Position Overview:
The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others.
What You'll Do:
Lead by example, tackling new issues that require collaboration with escalation teams
Act as a liaison between support tiers and functional groups
Train users on technology topics
Triage Help Desk
Delegate tickets to team members as needed
Prioritize the ticket queue to fit business expectations
Report on project status to management and/or escalation teams
Establish current and new support procedures
Investigate issues needing further documentation
Create and maintain knowledge articles for use by team members and users
Participate in Jira Help Desk implementation and design
Provide IT Support to all employees with a Customer Service mindset
Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation
Promptly respond to incidents and service requests
Various application and domain account Provisioning/De-provisioning
Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties
Provide in-house support for IT installation projects
Run data or other low voltage cabling
Terminate data runs
Install end points and other IT equipment
Use ladders and man lifts to complete projects.
What You'll Bring to the Table:
True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together.
Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
Proven experience as an IT Support Technician or similar role.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
Ability to prioritize, manage and meet deadlines.
Effectively manage time and operate with sense of urgency.
Adjusts quickly to changing priorities and conditions.
Cope effectively with complexity and change.
Must be willing to travel to other Pete and Gerry's locations
Must be able to lift up to 50lbs regularly
Must be comfortable with ladders and man lifts
Must be comfortable with tight spaces
Company Benefits:
Medical, dental, and vision insurance
Flexible Spending Account
Life insurance
Disability insurance
Maternity and Paternity leave
Paid holidays
Paid sick time
Paid vacation time
Tuition reimbursement
401(k) retirement plan with 4% employer match
Footwear reimbursement for onsite employees
Onsite employees receive free eggs weekly; remote employees receive coupons for free eggs
Free breakfast on Mondays for all onsite employees
Opportunities for advancement
Great company culture
Pete and Gerry's Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees
Technical Support Representative
Remote support specialist job in Marietta, GA
🚀 We're Hiring - Tier 1 Technical Support Representative (IT / Telecom Industry)
📍 Marietta, GA
💰 Salary: $45K - $65K
Are you passionate about helping users, solving technical issues, and growing in the IT support world?
We are hiring for a Tier 1 Technical Support role with a leading organization in the IT/Telecom services industry.
✨ What You'll Do:
🔹 Be the first point of contact for customer inquiries via phone, chat, and email
🔹 Troubleshoot basic software, hardware, and networking issues
🔹 Log support tickets in Zoho (training provided)
🔹 Escalate complex cases to Tier 2 teams as needed
🔹 Maintain empathy, patience, and professionalism throughout customer interactions
📌 Requirements:
✔️ Associate degree in IT or similar experience (3+ years preferred)
✔️ Experience with Mikrotik routers or Cisco switches is an advantage
✔️ Exposure to Wi-Fi controller solutions such as Ruckus, Omada, Unifi, Meraki, Mist, or Cisco
✔️ Strong communication skills and willingness to learn
⭐ Why Join?
✨ Paid training and continuous learning opportunities
✨ Health, vision, dental, life insurance, PTO & retirement plan
✨ Advancement opportunities within the company
✨ Supportive team culture
✨ Some shifts include remote weekend work options
If you're looking for stability, growth, and a supportive environment - this could be the right fit!
📩 Interested?
Apply by sending your resume via DM or email me at ******************** (or reply here).
Desktop Support Specialist
Remote support specialist job in Atlanta, GA
Job Title: Desktop Support
Contract duration: 12+ months Contract
Need local
We are seeking a Desktop Support Engineer to assist with Windows 11 migration, software installation, basic network troubleshooting, IP phone issues, and hardware break-fix tasks. The ideal candidate will provide technical support and ensure seamless IT operations.
Key Responsibilities:
Support Windows 11 migration and software installations.
Troubleshoot network and IP phone issues.
Handle hardware break-fix and system maintenance.
Provide end-user support and document resolutions.
Required Skills:
Experience in desktop support/helpdesk roles.
Strong knowledge of Windows 10/11, networking, and VoIP troubleshooting.
Hands-on experience with hardware repair.
Excellent communication and problem-solving skills.
Senior Desktop Support Analyst [Min 10+ Yrs of Exp]
Remote support specialist job in Atlanta, GA
Senior Desktop System Analyst
Atlanta, GA/On-Site
6+ Months
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure.
The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Local candidates only as they will be required to come to the office per a hybrid work schedule
While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.
Primary Responsibilities:
Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
10+ years of IT experience.
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
IT Technical Support Technician
Remote support specialist job in Atlanta, GA
Job Title
IT Technical Support Technician
Department
Information Technology
Employment Type
Contract
Assignment Dates
January 2, 2026 through May 1, 2026
Four month contract
Job Summary
The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization.
Key Responsibilities
Provide excellent customer service to all internal users
Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users
Install, maintain, troubleshoot, and upgrade laptop hardware and software
Perform laptop imaging and deployment
Provide remote support using tools such as RDP and AnyDesk
Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams
Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components
Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery
Deliver white glove support to executives, VIPs, and senior leadership
Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone
Track, follow up, and resolve support requests in a timely manner
Manage and support a ticketing queue including ticket documentation and prioritization
Contribute to knowledge transfer activities and internal knowledge base documentation
Support large meetings, all hands sessions, town halls, and internal events
Assist with internal asset management and inventory tracking
Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing
Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows
Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment
Support internal IT initiatives and project based work as assigned
Perform additional duties as needed based on business needs
Minimum Qualifications
• Bachelor's degree in computer science or a related technical field
• Three or more years of IT technical support experience
• Strong proficiency in written and verbal English communication
• Ability to clearly explain technical concepts to both technical and non technical users
Areas of Expertise Required
• Strong understanding of corporate IT infrastructure and end user technology environments
• Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu
• Hands on experience supporting audio visual and conferencing technologies
Support Lead - Product Support
Remote support specialist job in Alpharetta, GA
Alpharetta, GA or Berkeley Heights, NJ
2 Roles
Tandem - TACL , TAL , HP - non stop sql
OR
Db2 , cloud -AWS, Postgres sql
The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement.
Key Responsibilities
1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations.
2. Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence.
3. Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback.
4. Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development.
5. Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality.
Skill Requirements
1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers.
2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues.
3. Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures.
4. Solid Communication Skills For Effective Collaboration With Team Members And Customers.
Certification
1. Itil Foundation Certification Is Optional but Valuable For Understanding Service Management Best Practices.
IT Hardware Installation Technician
Remote support specialist job in Marietta, GA
TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc.
Key Responsibilities:
Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals.
Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware.
Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels.
Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes.
Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage.
Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices.
Qualifications:
Proven experience as an IT Hardware Installation Technician or similar role.
Solid understanding of computer hardware systems, components, and peripherals.
Proficiency in hardware installation, configuration, and troubleshooting.
Familiarity with networking concepts and protocols.
Ability to lift and move heavy equipment safely.
Excellent problem-solving skills and attention to detail.
Please no C2C candidates and candidates must live in the Atlanta area.
Technical Support Representative
Remote support specialist job in Atlanta, GA
Are you looking to grow your career in customer service, tech support, or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support.
This is not a highly technical IT role, but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices.
About the Role
You will serve as the first point of contact for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a customer-facing, phone-based support role in a high-volume environment.
All new hires begin together in a 3-4 week class-based training program, starting January 5th. The organization onboards in groups, providing structured and collaborative learning from day one.
This position is 100% onsite, Monday-Friday, in the Cumberland area.
Key Responsibilities
Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions.
Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.
Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.
Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required.
Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability.
Document all customer interactions in the CRM/ticketing system with accuracy and clarity.
Communicate patiently, clearly, and professionally-translating technical steps into easy-to-understand instructions.
Follow compliance, quality, and performance standards set by leadership.
Who Thrives in This Role
Individuals looking to grow in customer service, call center environments, or high-volume support
Candidates wanting entry-level exposure to tech troubleshooting but not a deeply technical role
Strong communicators who enjoy helping people solve problems
Those who prefer structured training and clear workflows
Schedule & Training
Start Date: January 5th, 2026 (no flexibility)
Training: 3-4 week classroom-style training cohort
Location: Onsite in the Cumberland area, 5 days per week
Type: Contract-to-Hire
Field Support Technician
Remote support specialist job in Atlanta, GA
School Support Field Technicians @Atlanta,GA
*Must be Onsite all 5 days a week
*Must be Open to 1099 contracts (NO W2/C2C)
School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support.
Scope of Work/Key Responsibilities:
Adhere to established standard operating procedures and service level agreements through the following:
Maintain exceptional customer service posture at ALL TIMES
Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists)
Arrive at the school no less than 30 minutes before the first bell
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues.
Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact
Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
Perform support activities, including but not limited to:
o Maintain and update Chromebook carts for student use
o Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioning
o Proactively check the status of computer labs & media center computers daily
o Ensure standardized test readiness by updating laptop carts and lab equipment
o Troubleshoot and/or replace Kronos hardware
o Maintain and troubleshoot the location Marquee signs
o Troubleshoot and resolve minor wireless and network issues
o Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices
o Install, configure, and support printing devices.
o Maintain accurate asset assignment in Incident IQ.
o Maintain clean work areas and workspaces, including MDF/IDF closets
o Coordinate removal of obsolete equipment as required
o Collaborate with the school's designated Technology Point of Contact (POC) to support the one-to-one student device program.
o Meet with onsite vendors as required to support L3 teams
o Assist with deployment of new equipment
o Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks)
Provide support for IT projects and AV events at assigned schools
Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development.
Record and submit checklists or other documentation as required for upward reporting and accountability
Attend mandatory monthly professional development meetings
Retrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse Perform other duties as assigned.
Skills and Qualifications:
3+ years of work experience minimum
A+ Certification REQUIRED
Strong customer service skills
Strong oral and written communication skills
Prior experience with desk-side and break/fix support is a MUST
Prior mobile device support experience: Chromebooks, iPads, mac OS, and iOS is a MUST
Proficient in understanding network infrastructure and wireless support
Familiarity with ticketing systems (Incident IQ) preferred
Experience in an educational environment is a plus
Must pass a fingerprint background check
Must be authorized to work in the United States
Valid driver's license and reliable personal transportation required
Personal Attributes:
Must be punctual, present, and visible throughout the workday
Creative, curious, analytical, enthusiastic, and display strong attention to detail
Ability to work independently and effectively on tight deadlines, as necessary
Excellent command of the English language
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive and productive team player
Desire to learn new skills as technology evolves
Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
Neat and clean appearance to include personal hygiene
Education/Training:
Minimum of an Associate degree (preferred)
A+ Certification
3+ years of experience in field tech support. An equivalent combination of education and experience will be considered
Best Regards.
Sara RG,
DRS IT Solutions, Inc
28175 Haggerty Road,
Novi, MI 48377
(C) ************ EXT -4
***********************
IT Support Engineer
Remote support specialist job in Atlanta, GA
Onsite - Atlanta, GA
6-Month Contract (+ Extensions)
Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery.
What you'll do:
Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment
Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
Assist with Microsoft 365, Intune, and modern endpoint management tools
Deliver guidance and training to users on IT systems, processes, and best practices
Help implement new systems, upgrades, and technology rollouts
Contribute to process improvements and take ownership of small to mid-scale IT projects
What we're looking for:
Proven experience in 1st/2nd line IT support
Comfortable with modern Windows and cloud-based environments
Familiarity with endpoint management, mobile device management, and hybrid systems
Good troubleshooting skills across hardware, software, and networking
Ability to work independently while collaborating with a global team
A proactive mindset with a willingness to suggest and implement improvements
This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.
LIMS Application and Instrument Support Specialist
Remote support specialist job in Atlanta, GA
LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions.
LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations.
The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects.
Travel Requirements: The position is based in the Atlanta, GA area region. No travel is required
Please feel free to apply directly on LabAnswer's Career Site using the following URL:
**********************************************************************************
Job Description
As LIMS Application and Instrument Support Specialist, you will provide on-site support for a STARLIMS implementation at the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA). This role will perform operational support for StarLIMS and instruments/applications and scientific workstations. Responsibilities involve the daily management and operational maintenance and support, development support, and proactive/preventative analysis of systems. This person will demonstrate knowledge of key laboratory processes, products and services.
Duties include the following:
•Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.
•Assist with site configuration and implementation of STARLIMS.
•Work with end users and management to analyze and document user needs
•Participate in and facilitate meetings,
•System configuration and administration
•Provide operational support for STARLIMS
•Provide coordination with equipment manufacturers to install, maintain and trouble-shoot instruments and instrument controllers
•Provide support for laboratory computers
•Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.
•Assist with site configuration and implementation of STARLIMS.
•Provide coordination with equipment manufacturers to install, maintain and trouble-shoot instruments and instrument controllers
•Contribute to the planning and implementation of application releases, data changes, and configuration changes.
Qualifications
Minimum Qualifications:
•Application Support Experience
•LIMS and/or ELN Experience (Preferably STARLIMS)
•Lab Instrument Experience (Preferably Support Experience)
•Bachelor's Degree (Preferably in Microbiology, Chemistry, etc.)
•Great Oral and Written Communication Skills
•Computer support
•Excellent written and verbal communications skills
•Excellent organizational skills
FDA Program Information: LabAnswer is pursuing a contract with the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) for the continued implementation, deployment, integration, training, testing and support of FDA's Laboratory Information Managements System (LIMS). We are currently working on the project as a subcontractor. The new contract is anticipated to be awarded in late July, 2016 for a period of 7 years. There are approximately 14 on-site support positions at the following locations, as well as a number of other positions in the areas mentioned above that are performed remotely, in Orlando, FL or in the Washington, DC area.
Travel Requirements: The position is based in the Atlanta, GA area region. No travel is required.
Additional Information
We offer comprehensive benefits to regular full-time employees including but not limited to:
•Unlimited ceiling for professional growth opportunities within LabAnswer
•You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources
•Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.)
•Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs:
•Health Insurance •Dental Insurance •Vision Insurance,
•401(k) Retirement Saving that includes a generous employer match
•Paid Time Off (vacation, sick, holiday)
•Company Paid Life Insurance
•Company Paid Short and Long Term Disability Insurance
•Wellness Plans and Rewards
•Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition
•Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan
At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.
Quality Production Support Specialist
Remote support specialist job in Alpharetta, GA
**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About the Electric Power Division**
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
**Role Definition:**
The Quality Production Support Specialist role is an entry-level, hourly position that supports the Quality team by developing and maintaining critical documentation for production inspection processes. Responsibilities include creating quality gate checklists, quality alerts, and other materials that ensure alignment and consistency on the production floor. In addition, this role may assist with broader quality functions such as performing inspections and conducting process audits.
**What You Will Do:**
+ Develop, update, and organize quality documentation including inspection plans, quality alerts, FOAK documentation, work instructions, and standards.
+ Work closely with manufacturing, design, and quality engineers to gather requirements for documentation creation.
+ Support documentation efforts for prototype builds, new product introductions, and process updates.
+ Maintain documentation repositories with proper version control and accessibility.
+ Participate in basic communication to collect technical data or confirm product requirements under supervision.
+ Ensure documentation meets internal standards and supports compliance with quality and regulatory requirements.
+ Identify opportunities to improve clarity, consistency, and usability of documentation.
**What You Will Have:**
+ Entry-level experience in manufacturing, quality, production support, or technical documentation.
+ Strong written communication and organizational skills.
+ Ability to interpret technical information and translate it into clear, user-friendly documentation.
+ Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint.
+ Ability to work collaboratively with cross-functional teams and take directions from facility staff.
**What You Will Put You Ahead:**
+ Experience in a quality function.
+ Exposure to manufacturing environments or production floor operations.
+ Familiarity with documentation practices in industrial or technical settings.
+ Interest in learning
**Physical Requirements (with or without reasonable accommodation):**
+ Ability to sit or stand for prolonged periods.
+ Ability to perform repetitive operations.
+ Ability to lift up to 35 lbs.
**Shift**
+ Monday - Thursday (5:00 a.m. - 3:30 p.m.) with opportunity to work overtime as needed on Fridays.
**Additional Requirements**
+ Relocation assistance is **not** offered for this position.
+ Visa sponsorship is **not** offered for this position.
+ Resumes are highly encouraged for all applicants.
**Summary Pay Range:**
$21.65 - $28.10
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
**Posting Dates:**
December 16, 2025 - January 2, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (*********************************************** .
Business Applications Specialist
Remote support specialist job in Norcross, GA
Business Applications Specialist Location: Norcross Working hours: 40
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
As Part of our Global IT team, the Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP) in our operations (production/warehouse) in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and 1st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications.
Essential Duties and Responsibilities
The Business Applications Specialist will be responsible for, but not limited to, the following duties within the global IT governance framework:
Requirements Analysis
Analyze business requirements and translate them into functional and technical specifications.
Work with business stakeholders to identify and implement solutions to address application usage issues.
Develop and maintain documentation for business application configurations and procedures.
Analyze application usage data to identify trends and opportunities for improvement.
IT Project & Training Support
Support the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go-live, and hyper-care.
Participate in and support initial training sessions and update training documents in collaboration with the local training department.
Maintenance and Support
Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level.
Troubleshoot and resolve technical application issues reported by end users.
Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches.
Monitor application performance and identify areas for improvement.
Participate in application upgrades and migrations.
Develop and deliver technical documentation for new and existing business applications and features.
Other Duties
Stay up to date on the latest operations business application trends and technologies.
Identify opportunities to leverage technology to improve business processes.
Participate in cross-functional teams to ensure alignment between business needs and IT capabilities.
Other Qualifications
Excellent communication, presentation, and interpersonal skills
Ability to work independently and manage multiple projects simultaneously.
Supervisory Responsibility
Individual Contributor
Travel Requirements
Anticipated domestic and international travel is approximately 25% depending on business needs.
Minimum Requirements
Bachelor's degree IT, Eng, BA or related field
5 years of experience in supporting major business applications (SAP)
3 years of experience in analyzing business operations and translating into IT solutions/concepts
3 years of experience in configuration or support of at least one the following SAP modules: MM/WM/PP
Preferred Requirements
Experience with SAP s/4AHANA is a plus
Experience with ABAP debugging/programming is a plus
Project management certifications
Certifications in major business applications (SAP)
Experience in SAP/IT consulting
Hands-on experience working in operation areas (production/warehouse)
Physical Requirements:
Our Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate.
Visits in manufacturing assembly and warehouse environment necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
Information Technologist (Full-time)
Remote support specialist job in Decatur, GA
The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support.
The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision.
*****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks
Duties & Responsibilities
Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems
Ensure all documentation is properly maintained and updated in a timely manner.
Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters.
Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points.
Expectations
Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems.
Strong verbal and written communication skills.
Must be customer service and detail oriented.
Qualifications
Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment.
Experience
Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks.
Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus)
Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus.
Microsoft Office 365 (Teams is a Plus)
Server Hardware
Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management
Certification:
Apple or Microsoft Technology and/or CompTIA certification(s) preferred
Google Admin Certification or equivalent experience preferred
Education:
BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience
Experience:
A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments
Working in academic environment: 2 years (Preferred)
Administering Chromebook: 2 years (Preferred)
Apple/Mac device: 2 years (Preferred)
Google Education: 2 years (Preferred)
Mobile Device Management: 2 years (Preferred)
WordPress: 2 years (Preferred)
Auto-ApplySenior Clinical Field Specialist- Atlanta
Remote support specialist job in Atlanta, GA
**About Recor Medical** At Recor Medical, we are pioneering Ultrasound Renal Denervation (uRDN) therapy to treat hypertension, the leading cardiovascular risk factor in the world. With our Paradise uRDN System, we are on a mission to provide the millions of people who suffer from hypertension with a non-drug and minimally invasive option to lower their blood pressure. Join us on our journey and make a meaningful impact on the lives of people around the globe.
**Position Summary:**
The primary purpose of the Clinical Field Specialist role is to build a clinical patient pipeline for Recor-sponsored clinical studies. This role partners with clinical sites to expand the referral base and drive patient recruitment through targeted, data-driven outreach and education. The Field Clinical Specialist also provides procedure support including case proctoring, physician certifications, and site qualification visits.
**Responsibilities and Duties:**
**Drive Provider Referral Program:**
+ Analyze claims and EMR data to identify high-potential providers and patient populations.
+ Develop and execute targeted outreach and education programs with site teams.
**Guide EMR Patient Identification & Reporting:**
+ Collaborate with investigators and research coordinators to define and validate EMR flagging criteria; provide hands-on support to sites for implementing and optimizing flags within their systems.
+ Collaborate with site teams to generate targeted patient lists for chart review by leveraging EMR data and predefined eligibility criteria.
**Procedure & Training Leadership:**
+ Proctor cases and certify physicians on protocol and device use; deliver hands-on training and maintain compliance records.
**Site Qualification & Activation:**
+ Plan and conduct Site Qualification Visits (SQV) and Site Initiation Visits (SIV) with CRA/PM to ensure activation requirements are met and Day-1 recruitment workflows are ready.
**Cross-Functional Problem Solving:**
+ Collaborate with Clinical Ops, Medical Affairs, Quality/Regulatory, and Commercial teams to remove enrollment barriers and improve site performance.
**Requirements:**
+ Bachelor's degree in Life Sciences, Nursing, or related field.
+ 4+ years' experience in clinical research, site management, or field clinical support.
+ Strong knowledge of GCP, FDA regulations, and cardiovascular procedures.
+ Proven ability to lead training programs and manage complex site workflows.
+ Excellent communication, data interpretation, and relationship-building skills.
**Preferred Qualifications:**
+ Clinical Research Coordinator (CRC) certification or equivalent clinical research training
+ Experience as a Field Clinical Engineer or similar technical role.
+ IDE trial experience and hypertension knowledge.
+ Proficiency with EMR systems and clinical trial platforms.
**Salary range** : $121K - $150K (Annual Base Salary) (Commensurate with experience, skills, education, and training)
**Pre-Employment Requirement**
At Recor Medical, patient safety and compliance are at the heart of everything we do. To support these standards, employment for all field-based roles is contingent upon successfully completing a pre-employment background check and drug screen. These steps help ensure we bring the highest level of integrity and accountability to the physicians and patients we serve.
**Radiation Safety Requirement**
Certain field-based roles at Recor Medical require work in environments where radiation sources (e.g., x-ray equipment) are in use. Employees in these roles will be issued a personal dosimetry badge to monitor occupational exposure and are required to wear it in accordance with company policy and applicable regulatory standards. This program is designed to ensure compliance with federal and state regulations and to maintain radiation exposure at levels that are As Low As Reasonably Achievable (ALARA). Additional guidance and protective equipment, as necessary, will be provided as part of onboarding and ongoing safety training.
The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.
**Equal Employment Opportunity**
At Recor Medical, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
Respecting your privacy is an essential part of the Company's privacy program and we are committed to the proper handling of Personal Information collected or processed in connection with an Applicant's application for employment, a Contract Worker's work, or a Former Employee's employment at Recor. Refer to our Applicant, Contract Worker & Former Employee Privacy Policy (************************************************************************************** for more detail information.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Vehicle Product Application Specialist
Remote support specialist job in Commerce, GA
Hiring Immediately! INTEGRO has immediate opportunities available for those with and without any prior experience.
JOIN OUR TEAM
With over 40 years in the automotive industry, INTEGRO is a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career.
INTEGRO is looking for individuals to join our team at one of our dealership locations and seeking those who are self-motivated with a strong work ethic and great attention to detail. As part of our team, you will be working onsite at one of our automotive dealership locations processing both new and used vehicle inventory, playing a key contributing role in providing exceptional customer service.
No prior automotive experience is required - paid onsite training is available!
What we offer:
Competitive compensation with bonus/incentive potential
Payroll processed weekly with direct deposit
Healthcare options including medical, vision, and dental
401(k) savings and retirement plans
Life insurance
Paid time off
Paid onsite training with growth opportunities
Full-time and part-time positions available
What we are looking for:
Respectful and reliable with a positive “team-player” mindset.
Exceptional attention to detail.
Strong work ethic with the ability to work in a fast-paced, customer service-driven environment.
Present yourself well with a clean, professional appearance.
Excellent communication and time management skills.
Flexible schedule and available weekends.
Proactive, reliable, and trustworthy.
Takes pride in their work and enjoys working outdoors.
Valid driver's license with a clean driving record.
Pass drug screening and background check.
Prior automotive experience is a plus but not required.
Overview of this position's responsibilities:
Clean/wash exterior and interior of vehicles, including washing cars applying exterior and interior protectants.
Printing and applying marketing or vehicle information.
Checking and filling tire pressure.
Inspect vehicles for noticeable defects and communicate all defects to the manager.
Must maintain a safe, clean, and organized work area.
Follow all safety instructions and company policies.
Provide exceptional customer service and work with your team to ensure all customer needs are met.
Other duties may be assigned based on location requirements.
This position does require frequent movement and getting into and out of vehicles repeatedly during each work shift. Portions of this work may be completed inside or outside under varying climate conditions.
Flat-Rate Positions Available: Rates from $500 - $850 weekly! Apply with us and start your future today!
With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you.
INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.
INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.
Auto-ApplyField Layout Specialist
Remote support specialist job in Atlanta, GA
Juneau Construction Company is seeking a Field Layout Specialist to join our growing and dynamic Engineering Services division. This is a critical role that ensures accurate layout of structural and non-structural elements (foundations, mechanical penetrations, hardscapes) on active construction sites using Trimble RTS and GNSS equipment. The role involves coordinating with applicable field personnel and the Juneau Virtual Design + Construction (VD+C) department to meet project requirements while ensuring proper equipment use and maintenance.
Position Qualifications:
* · B.S. in Construction Management, or related engineering discipline preferred.
* · 5 years layout engineering experience.
* · Knowledge of construction workflows and layout equipment (Trimble RTS preferred).
* · Experience with 3D visualization and coordinate systems (Cartesian, Northing/Easting).
* · Proficiency in reading blueprints and 3D models.
* · Familiarity with Autodesk Revit (preferred but not required).
Duties and Responsibilities:
* · Perform layout of structural and non-structural elements, including foundations, formwork, embeds, mechanical penetrations, and utilities.
* · Maintain and operate the Trimble RTS and GNSS equipment.
* · Identify methods to improve efficiency.
* · Layout based on data prepared by the VD+C department, ensuring alignment with design and field needs.
* · Ensure digital models align with field layouts by maintaining clear communication with the VDC department and field teams.
* · Assist Superintendents and VD+C in preparing and managing site layouts, prioritizing based on project schedules.
* · Coordinate with project teams for timely completion of layout tasks.
* · Provide elevation control, grid line offsets, and benchmarks for trades.
* · Support field crews and the Superintendent with ongoing Line and Grade layout.
* · Review submittals to ensure layout aligns with project specifications.
* · Ensure all layout work complies with industry standards and best practices for construction layout.
* · Ensure safety program procedures are maintained in work areas.
* · Maintain good relationships with trade partners.
Job Expectations/Physical Demands:
* · Travel as necessary to support Juneau and CCS layout needs within the Southeast United States region
* · Must be able to stand, sit, feel, twist, walk, talk, hear, see, bend, crouch, squeeze grasp, crawl, kneel, squat, push, pull, apply pressure, reach overhead.
* · Ability to lift and carry 60 lbs. regularly if required.
* · Must be able to safely operate all required machinery.
* · Ability to work outdoors subject to local weather conditions
Specialist, Field Training
Remote support specialist job in Atlanta, GA
Job Description
The Specialist, Field Training is primarily responsible for the delivery and implementation of effective training systems and hands-on training at our New Can Openings and existing Cans. This role supports the Cans through the delivery of training at New Can Openings, establishing Certified Training Locations, monitoring MIT performance, and supporting the training of employees and Managers.
Key Responsibilities/Essential Duties
Can Training
Deliver the training modules and support at New Can Openings (NCO's)
Ensure the highest levels of training standards at all Cans
Ensure NCO's are properly trained and supported
Implement Training programs and systems
Support the program development of Certified Training Cans
Execute Certified Training Can and annual Re-Certification process
Conduct and document Certified Training Can visits to evaluate operational effectiveness and MIT requirements
Execute touchpoints with all Managers in Training [MITs] during each phase of training; combination of phone calls, emails and face-to-face interactions to gauge performance
Support Pre and Post New Can Opening Activities
Validate the effectiveness of training plans and identify training gaps by assessing objectives, compliance, and providing training on corrective actions
Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements
Business Unit(s) Support
Schedule and execute Certified Training Manager classes to achieve expectations, track Certifications
Participate in Train the Trainer sessions for rollouts; Partner cross-functionally on training sessions needed in-Can
Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
Provide feedback on Squad Member, Shift Leader, and Can Management development plans
Manage ServSafe Certification
Training Functional Support
Provide feedback and follow-up documentation on executed rollouts and training meetings
Serve as the subject matter expert [SME] for training system development
Actively review and provide feedback on all training programs in development
Provide observations, evaluations, and feedback on training effectiveness
Participate in meetings and training sessions at the NCO, Cans and off-site locations
Required Qualifications/Skills
Ability to lead, motivate, and empower
Excellent communication and presentation skills
Ability to recognize problems, set goals and convert plans into action
Ability to exercise good judgment in decision making
Open to feedback and to self-improvement
Holds self-accountable to high personal standards of conduct and professionalism
Ability to manage time effectively
Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization
Superior organization and follow-up skills
Proficient in a variety of LMS and technology systems
Ability to travel 70-80%
Previous training experience required; minimum 2 years preferred
Minimum of 2 years' management experience in the hospitality field required; quick service or fast casual preferred.
It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
Underwriting Support Specialist - Excess & Umbrella (Alpharetta GA)
Remote support specialist job in Alpharetta, GA
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.
What you'll be doing:
Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
What we're looking for:
Bachelor's degree preferred.
Excellent oral and written communication and organizational skills
Ability to multi-task in fast-paced environment.
Ability to work independently and within a team.
Ability to follow process and attention to details.
Willingness to work toward insurance designation (AINS)
Intermediate level of proficiency in MS Word and Excel.
Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
#deib
#LI-Hybrid
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ***********************.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ***********************.
No agencies please.
Auto-ApplyField Specialist 3 (Distribution) 4P/352
Remote support specialist job in Chamblee, GA
Distribution Field Specialist 3
Schedule: Daylight hours (approx. 7:00 AM - 6:00 PM, 10-40 hrs weekly) Contract- 1 Year
Client -Southern Company
We are seeking a seasoned Distribution Field Specialist with a background in lineman/powerline operations and 10-15 years of utility field experience. This role is critical in overseeing and optimizing the reliability, efficiency, and safety of distribution systems. The position requires advanced technical knowledge, leadership capabilities, and a proven ability to ensure compliance with industry standards while supporting both operational and maintenance efforts.
Key Responsibilities
Field Operations: Lead and perform inspections of distribution assets; identify issues and recommend corrective actions.
Maintenance Planning: Develop and execute maintenance strategies for power lines, substations, transformers, and related equipment.
Issue Resolution: Troubleshoot and resolve complex outages and service interruptions.
Safety Oversight: Implement and enforce utility safety programs; conduct audits to ensure compliance with regulations.
Asset Management: Manage the lifecycle of distribution assets, including upgrades, replacements, and relocation.
Technical Guidance: Provide mentorship and expertise to junior field staff; collaborate with engineers and operations teams.
Data Analysis: Collect and analyze performance data to improve system reliability and inform long-term planning.
Customer Relations: Address escalated customer issues, ensuring clear communication during planned outages and maintenance activities.
Technology Utilization: Use inspection tools, asset management software, and reporting platforms to document field activities.
Reporting: Prepare detailed reports on inspections, maintenance, and performance for leadership review.
Regulatory Compliance: Stay updated on NERC, OSHA, and utility-specific standards to ensure strict compliance.
Qualifications
Education:
Bachelor's degree in Engineering, Energy Management, or related field (preferred).
Experience:
10-15 years in utility field operations, powerline/distribution maintenance, or asset management.
Strong background in lineman/powerline fieldwork is required.
Certifications:
Professional Engineer (PE) license highly desirable.
Skills & Expertise:
Advanced knowledge of distribution equipment and systems.
Proficiency in field inspection software and asset management tools.
Strong leadership, communication, and safety management skills.
Proven ability to supervise crews and coordinate across engineering, operations, and maintenance teams.
Strong problem-solving and troubleshooting expertise under pressure.