End User Support Analyst
Remote support specialist job in Houston, TX
Clarksons is the world's leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.
To understand more about Clarksons and what you can expect, visit us at *****************
Role Summary
We have a fantastic opportunity for an End User Support Analyst to join our Global IT Operations team. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the role will support the activities of desktop services.
This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.
Given the focus and importance of service delivery this is an office-based role. There is a requirement for on call on a rotational basis, of which typically falls 1 week every 3. This role also requires out of hours work (evenings and weekends)
What you will be doing
Working within the End User Support team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now, email as well as walk ups.
Creating and maintaining accurate knowledge documentation on a quarterly basis
Execute all tickets and requests utilising best practise, adoption and utilisation of technology incl automation, applications, and services.
Working with the EUS Lead to identify trends and spot potential problems.
Improving and iterate on service support provision to the office.
Ensuring computers, printers and other peripherals are operational and current
Providing support with hardware and software maintenance.
Basic hardware break fix replacement
Hardware Inventory management
Managing system access, security, and spam/anti-virus controls
Customer site visits
Proactive trend analysis calls to the end user
Full JML process covering, Joiners, Movers and Leavers
Proactive room checks
Device management, including building devices.
Desk moves/ Desk set ups
To fulfil additional / ad hoc duties as needed to meet the needs of the business.
What we are looking for
Experience & Knowledge
Previous experience within an IT Support role.
Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
Excellent communication skills, able to provide technical support over the telephone, chat or face to face.
Professional manner with a strong work ethic.
Good problem-solving skills, with a solution focused approach.
Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
Ability to multitask effectively during busy times and remain calm during stressful situations.
A team player who can work within a framework of procedure and policies.
Self-motivated and able to use initiative.
Knowledge and some experience of products within the Microsoft Office 365 suite.
Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
Knowledge and experience of Active Directory & MS Entra administration, including user maintenance, configuring PCs and groups.
Able to learn quickly and work within a fast-paced environment.
Desire to learn and to undertake on-the-job training and continuous personal development.
Flexible and willing to work outside of the core hours if necessary.
History of automating repetitive tasks and scripting with PowerShell
Skills
Knowledge/experience of the following are required:
Active Directory, Entra & Intune administration
Exchange recipient and group administration (both on-prem and O365)
Experience of supporting VDI solutions
Core understanding of network fundamentals
MS Office
Apple hardware & OS (iOS, iPadOS, MacOS)
HP Hardware
Multi Factor Auth setup (MS MFA, DUO)
Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
Solid technical understanding of Microsoft desktop Operations Systems incl Windows 10 & 11
Knowledge/experience of the following are advantageous:
ServiceNow ITSM tool
VMware Horizon
Cisco CUCM
ITIL V3 or Above
Help Desk Technician
Remote support specialist job in Houston, TX
Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered.
The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations.
Essential Duties/Responsibilities:
• Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests.
• Utilize remote capabilities to assist with troubleshooting.
• Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration.
• Offer desktop site support by determining the best solutions based on customer-provided details.
• Resolve issues related to installed computer software.
• Troubleshoot printer connection problems.
• Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase.
• Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access.
• Perform password resets for various websites and applications.
• Document and log incident tickets using the Service Now tracking tool.
• Provide support for mobile iOS/Android phones and tablets.
• Assist with VPN software connection issues.
• Create Cisco ISE Vendor VPN accounts.
• Manage OKTA accounts and groups.
• Support Citrix DaaS/VDI on company-issued and customer-owned devices.
Working Conditions:
• Some overtime may be required for special projects.
• Travel up to 10%.
Minimum Requirements:
• Possess multi-tasking skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure while maintaining a customer service attitude.
• Experience in troubleshooting hardware, software, and network connectivity issues.
• Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes.
• Self-motivated with attention to detail.
• Ability to organize workload, set priorities, and meet deadlines.
• Effective communication and interpersonal skills.
• Ability to maintain confidentiality of information.
• Flexibility to work rotating on-call schedules and backfill for peers when needed.
• Willing to work overtime mornings, afternoons and weekends.
Preferred Qualifications:
• On-prem ADAC/ADUC administration knowledge.
• Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin.
• Experience with OKTA support and administration.
• Proficiency in Microsoft O365 support.
• Familiarity with Service Now and JIRA ticketing systems.
• SAP support and administration knowledge.
• Citrix cloud support and administration expertise.
• Support for Windows and Mac operating systems.
• Knowledge of iOS and Android.
• Cisco ISE support and administration skills.
• Mobile Iron MDM knowledge.
• Understanding of Windows registry and environment variables.
• Experience with Oracle ODBC data source troubleshooting and DSN entry.
Additional Knowledge, Skills, and Abilities:
• Multi-tasking skills.
• Strong communication skills.
• Ability to work under pressure.
• Attention to detail.
• Decision-making capabilities.
• Time management skills.
• Ability to identify process improvements.
• Self-motivation.
• Conflict resolution skills.
• Ability to redirect problems to appropriate resources.
• Leadership qualities.
• Adaptability.
Quorum Software Support Analyst
Remote support specialist job in Houston, TX
Houston, TX
Hybrid Schedule
About the Role
We are seeking a Software Support Analyst (Contract-to-Hire) to join our IT Business Applications team. This role will focus on supporting key energy applications and related modules, ensuring smooth operations and assisting with new projects across the business.
You'll be part of a team responsible for 100+ applications, working to ease operational pain points and deliver reliable support.
Key Responsibilities
Provide day-to-day support for core energy applications and related modules
Troubleshoot and resolve user issues efficiently
Partner with IT and business stakeholders to support new initiatives
Assist in streamlining processes and improving user experience
Contribute to overall application stability and performance
Qualifications
Experience supporting energy software applications and related modules
Strong background in application support and IT business systems
Excellent problem-solving and communication skills
Ability to work in a hybrid environment and collaborate across teams
IT Support Specialist (Bilingual)
Remote support specialist job in Houston, TX
About Us
We are a fast-growing software development company serving the restaurant, hospitality, and small business retail industries. Our platform provides Point of Sale (POS) and business solutions tailored to our merchants. We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences.
Why This Role Matters
As the first point of contact for technical issues, you play a critical role in keeping businesses operational. Your work directly impacts merchant uptime, support satisfaction, and the overall reliability of our POS ecosystem.
A Day in the Life
Answer inbound support calls and resolve issues in real time.
Troubleshoot POS terminals, printers, kitchen devices, tablets, scanners, and peripherals.
Diagnose network issues (IP conflicts, offline devices, router/switch connectivity).
Review basic logs or SQL-based data points for troubleshooting.
Document tickets clearly and completely.
Collaborate with Support Specialists on escalated or complex cases.
If you're someone who enjoys problem-solving, learning new systems, and helping customers succeed, this role is a strong fit.
Position Overview
The L1 IT Support Specialist provides technical troubleshooting for restaurant and retail POS systems. This role works closely with other Support Specialists to resolve incidents quickly and effectively.
Responsibilities
Technical Support & Troubleshooting
Provide front-line POS support for restaurants, retail, and small business clients.
Diagnose and troubleshoot hardware/software issues, including POS terminals, printers, scanners, tablets, and peripherals.
Identify and resolve networking/broadband issues (LAN/WAN, device connectivity, IP configuration).
Perform basic SQL-related checks and assist with database incident troubleshooting.
Conduct technical research and collaborate with partners or internal teams for escalated resolution.
Documentation & Collaboration
Maintain and update troubleshooting documentation, SOPs, and FAQs.
Log accurate, detailed ticket notes for all interactions.
Report recurring issues and contribute to long-term process improvements.
Work with Support Specialists to ensure timely resolution of all cases.
What Success Looks Like (First 90 Days)
Responds quickly and professionally to all incoming support requests.
Resolves the majority of L1-level issues independently.
Demonstrates accurate troubleshooting and proper escalation judgment.
Maintains clean, complete, and consistent ticket documentation.
Receives positive merchant feedback regarding communication and clarity.
Qualification & Requirement
Technical Skills
1+ years of IT experience; POS experience in the restaurant industry is a strong plus.
Experience with Linux, Windows, and Android operating systems.
Understanding of Active Directory environments.
Basic knowledge of SQL Server/database environments.
Knowledge of computer networking (IP addressing, routing basics, switches, DHCP).
Experience with POS systems or payment hardware is preferred.
Professional Skills
Customer service, help desk, or remote support experience preferred.
Strong analytical and problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Restaurant industry experience is a plus.
Additional
Bilingual is a plus (English + Spanish, Chinese, or Vietnamese).
Must be organized, detail-oriented, and capable of working in a fast-paced environment.
Why Join Us?
Opportunity to grow within a rapidly expanding tech company.
Work directly with real-world restaurant and retail operations.
Supportive, collaborative team environment.
Direct impact on customer operations and system reliability.
IT Support Technician
Remote support specialist job in Houston, TX
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
Our client, an investment firm, is seeking a Desktop Support Technician to join their team in Houston, TX!
Responsibilities
Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups.
Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals.
Manage and support user accounts, password resets, and group memberships in Active Directory.
Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
Assist with remote connectivity issues such as VPN, MFA, and mobile device setup.
Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting.
Help with new hire onboarding, workstation setup, and basic hardware deployments.
Maintain accurate documentation of issues, fixes, and processes in the knowledge base.
Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience.
Qualifications
2+ years of IT support or help desk experience (corporate or professional services experience is a plus).
Hands-on experience supporting Windows 10/11 environments.
Experience with Active Directory for account creation, password resets, and group management.
Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
Familiarity with networking basics (DNS, DHCP, VPN).
Experience supporting conference rooms, telephony, or video conferencing systems.
Strong communication and interpersonal skills; proven ability to deliver excellent customer service.
Experience using a ticketing system (ServiceNow, Jira, or similar).
Bachelor's degree in IT/Computer Science or equivalent practical experience preferred.
Pay Rate: $35.00 - $40.00/hr
Desktop Support Technician
Remote support specialist job in Houston, TX
The Desktop Support Technician I provides front-line technical support to end users across the firm. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations.
Key Responsibilities:
Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
Support day-to-day ticket intake, prioritization, and follow-up through the IT support system.
Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
Provide friendly, patient, and professional customer service to staff across all levels of the firm.
Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.
Qualifications:
1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
Excellent communication, problem-solving, and customer service skills.
Organized, reliable, and able to work in a fast-paced environment with multiple priorities.
Willingness to learn, grow, and take on new tasks with guidance from senior team members.
Core Competencies:
Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred.
Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills.
Customer Service: Approaches every interaction with patience, clarity, and a positive attitude.
Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations.
Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly.
Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.
Job Type: Direct Hire. This will be a fully onsite position Monday - Friday in the Houston, TX office.
There will be occasional travel to Austin and Dallas, TX.
#TECHIND
Migration Specialist
Remote support specialist job in Houston, TX
We are looking for an experienced O365 Migration Specialist to support a large-scale Microsoft 365 migration initiative. This role will focus heavily on tenant-to-tenant migrations using
Quest On Demand
and will also touch ShareGate for additional workloads.
Responsibilities:
Lead and execute O365 tenant-to-tenant migrations with Quest On Demand Migration (ODM)
Migrate Exchange Online, OneDrive, Teams, and SharePoint workloads
Use ShareGate for SharePoint/Teams migrations as needed (nice to have)
Prepare and validate migration plans, schedules, cutover strategies, and rollback plans
Troubleshoot issues related to identity, permissions, mail flow, Teams, and SharePoint
Work with internal IT teams to ensure all pre-requisites, configurations, and licenses are in place
Provide post-migration support and cleanup
Document processes, steps, and best practices
Required Experience:
3-5+ years hands-on experience with Microsoft 365 migrations
Quest On Demand Migration (ODM) - must-have, strong hands-on experience
Deep understanding of O365 services: Exchange Online, OneDrive, Teams, SharePoint Online
Strong knowledge of Azure AD / Entra ID, identities, permissions, mail routing
Experience with PowerShell for automation/troubleshooting
Nice to Have:
Experience with ShareGate for SharePoint/Teams migrations
Hybrid Exchange experience
Certifications (MS-700, MS-900, MS-203, etc.)
Desktop Support Technician I
Remote support specialist job in Houston, TX
Looking for a Desktop Support Technician I to provide front-line technical support to end users across a well established, growing firm in Greenway Plaza.
This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations.
Key Responsibilities
Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
Support day-to-day ticket intake, prioritization, and follow-up through the IT support system.
Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
Provide friendly, patient, and professional customer service to staff across all levels of the firm.
Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.
Qualifications
1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
Excellent communication, problem-solving, and customer service skills.
Organized, reliable, and able to work in a fast-paced environment with multiple priorities.
Willingness to learn, grow, and take on new tasks with guidance from senior team members.
Core Competencies
Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred.
Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills.
Customer Service: Approaches every interaction with patience, clarity, and a positive attitude.
Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations.
Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly.
Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.
Desktop Engineer
Remote support specialist job in Houston, TX
Our client is a global technology-driven organization recognized for its cutting-edge platforms and commitment to operational excellence. They are currently seeking an IT Engineer to join their dynamic team. This role is primarily focused on providing first-line support to both internal and external users, ensuring every interaction delivers an exceptional experience.
This company is known for hiring top talent and fostering long-term career growth. The environment emphasizes collaboration, innovation, and professional development, with many internal promotion opportunities.
Position Summary
Responsible for identifying, diagnosing, and resolving technical issues, while managing and monitoring incident response, change management, and recovery procedures.
Collaborate closely with global and local teams, other infrastructure groups, and IT business partners to maintain seamless operations.
Manage relationships with external vendors and coordinate technical support when needed.
Deploy, manage, and document a wide range of systems, applications, and devices, using ServiceNow (or similar) for reporting and ticket tracking.
Maintain flexibility to adjust work hours as needed and adapt quickly to evolving business priorities.
Minimum Experience
Bachelor's degree in Computer Science or related field preferred (or equivalent experience).
Hands-on experience in technical support, vendor coordination, or field technician roles.
Strong understanding of systems, network, and infrastructure operations.
Experience troubleshooting issues related to network, storage, and databases.
Familiarity with scripting and automation (Bash, Python, Shell).
Excellent communication, analytical, and problem-solving skills with meticulous documentation habits.
Ability to work independently and collaboratively in a fast-paced environment.
Must be able to pass standard background checks.
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.
Marketing Automation Specialist (SFMC)
Remote support specialist job in Houston, TX
Role: Marketing Automation Specialist (SFMC) - Wealth Management
Contract: 12+ months
JD-
The ideal candidate will have a solid understanding and passion for digital marketing and have experience with Salesforce Marketing Cloud (Email Studio, Journey Builder, Ad Studio, Mobile Connect, Web Studio & other SFMC Studios). The candidate will also have strong analytical abilities, outstanding attention to detail, be able to multitask, and have creative problem-solving skills in a fast-paced environment. Expertise in HTML/CSS & AMPscript to create emails, forms, and landing pages is strongly preferred.
Key Qualifications:
• Experience: 5+ years in digital marketing; 4+ years managing email campaigns.
• Technical Skills: Proficient in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio, Mobile Studio, Content Builder, Personalization, Intelligence, Distributed Marketing). Proficient in HTML, CSS, AMPscript, and other scripting languages (e.g., JavaScript, SQL). Familiarity with Salesforce CRM (SFDC) preferred.
• Analytical Abilities: Strong analytical skills, attention to detail, multi-tasking, and creative problem-solving in a fast-paced environment.
• Education: Bachelor's degree in marketing or a related field, or equivalent professional experience.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Support Specialist [L2] - Solumina
Remote support specialist job in Houston, TX
At Tech Mahindra (
Tech Mahindra | Connected World, Connected Experiences
), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.
Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
The pay range for this role is $110,000- $120,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Role Overview:
The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement.
Required Qualifications:
Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards.
SQL/Data Management: Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems.
System Adoption & Operations Support: Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations.
Version & Release Management: Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption.
Incident & Problem Resolution: Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary.
Performance Monitoring: Track system health, identify bottlenecks, and implement corrective actions.
Documentation & Knowledge Base: Maintain detailed documentation for configurations, processes, and troubleshooting guides.
Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.
Role Pre-Requisites:
Bachelor's degree in Computer Science, Information Systems, or related field.
5-7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred).
Strong knowledge of SQL, data analysis, and system integrations.
Familiarity with version control, release management, and configuration tools.
Excellent troubleshooting and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Strong communication and documentation skills.
Preferred Experience:
Exposure to Solumina or similar MES platforms.
Understanding of ITIL processes for incident, problem, and change management.
Experience with scripting or automation for system maintenance.
Knowledge of manufacturing or aerospace industry processes is a plus.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
ADA_******************************
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Specialist, HRMS Applications
Remote support specialist job in Houston, TX
At Cheniere, we provide the world with safe, reliable energy. But more than that, we provide opportunities for our talented employees to impact their communities every day. Our diversity is key to our continued success and forges a path where our culture supports greater equity and inclusion-for our employees, customers and beyond.
POSITION OVERVIEW
The HRMS Applications Specialist reports to the Supervisor of HR-LMS Applications and is responsible for the support, maintenance & development of some of the Oracle HCM Cloud application suite including HCM, Benefits, Employee & Manager Self Service, Compensation, Talent modules and hands-on exposure to EBS Oracle Time & Labor module. This position is also responsible for supporting other peripheral applications and interfaces used to supplement Oracle HCM and Oracle EBS R12 applications. Exposure to a learning management system and ADP payroll integrations will be a nice add-on.
This is a techno-functional role which will engage 70% Technical and 30% functional skillsets.
RESPONSIBILITIES AND ESSENTIAL DUTIES
Works with HCM user community to provide excellent customer support for Oracle HCM Cloud and Oracle EBS OTL applications and related business processes.
Develop BI based reports, understand date-tracked table structures and relationships, thorough understanding of SQL's, develops interfaces with internal and external applications. Understanding of web service calls will be an add-on.
Investigate and resolve problems / issues through research and functional analysis.
Provide continual assessment and review of unit testing and integration plans to ensure the solutions meet the business need and are working as designed.
Effectively communicate issues and co-ordinate UAT / Testing activities with business
Review change management procedures and follow methodology for moving functional set-up/configuration into production.
Understands security and identifies encryption and controls needed to protect information.
Liaises with external providers to resolve any issues in the functionality and interoperability of new cloud applications, cloud-based infrastructure, and other cloud services with existing IT systems.
Understand business requirements and should be able to effectively translate them to deliverables.
Requires hands-on experience in Oracle HCM Cloud and Oracle EBS OTL environments and should be able to understand Oracle patching schedules and testing processes; Understand the new enhancements and be able to fit those into our current business process flows.
Production support and problem-solving ability is a must-have for this position.
The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE
Heavy technical skills with appropriate understanding of HCM data / process flow of the Oracle HCM Cloud and Oracle EBS OTL applications. Experience with integration of third-party vendors or products especially in the HR space along with Technical EBS experience.
QUALIFICATIONS (EDUCATION, EXPERIENCE AND SKILLS)
Education and Certifications: Bachelor's degree in IT or related Business field.
Experience:
Minimum three (3+) years of Oracle HCM Cloud applications experience with emphasis on implementing and supporting Global HR, Benefits, Compensation, Absence Management, Talent Management, and ORC modules.
Minimum two (2) years of experience with designing and testing interfaces and custom reporting.
Must have at least one (1) full life-cycle experience with all aspects of application setup, testing, user training, and production support.
Additional experience should include:
Oracle EBS OTL (Time & Labor) and LMS experience
Oracle EBS System Administrator functions
Workflow tools, personalization and HCM Design Studio
SQL, PL/SQL, Fast Formula, BI Reports, BI Analytics, HCM Extract
Integration activities with ADP Workforce Now Payroll, Benefit Vendor Interfaces, EBS Applications
Skills:
Strong analytical and technical abilities for the support, maintenance and configuration of Oracle HCM Cloud applications
Strong verbal, written, interpersonal, troubleshooting, and analytical skills.
Ability to multitask among changing priorities
Ability to interact effortlessly with business/user community/peers building a collaborative working relationship to determine functional/technical requirements
Strong collaboration skills to work with multiple teams on common issues, ability to multitask, appropriately manage the priorities and execute tasks in a fast-paced environment
Flexible and adaptable to learning new functionalities
DIRECT REPORTS
None
FREEDOM TO ACT
Must be able to work with minimal supervision.
WORK CONDITIONS
Job is performed in a typical office environment, but is subject to time pressures and constraints, and is also dependent on input from others.
Often exposed to stressful situations.
Subject drug and alcohol testing, per applicable federal regulations.
ADA JOB REQUIREMENTS
Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee's performance due to physical, mental or emotional disability.
EQUAL EMPLOYMENT OPPORTUNITY
Cheniere Energy is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.
Auto-ApplyDESKSIDE SUPPORT
Remote support specialist job in Houston, TX
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Here are the details
Job Title: Deskside Support Representative Distributed Client Services
Location:Houstan,TX
Duration: 12 + Months (with possible extension)
Job Description:
Skills Required deskside support technician with at least 3 years experience.
This individual needs to be proficient supporting clients in an Client based Win 7 environment. This model is dispatch to clients desks as well as walk up support. Trade Floor, Mac & mobility device support helpfull but not required. Excellent customer satisfaction skills required and trade floor experience helpful
Additional Information
For more information, Please contact
Shubham
************
Deskside Support Specialist
Remote support specialist job in Houston, TX
Job Description
About Us:
NEXPERA leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry's largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries.
Position Purpose
We are seeking an IT Deskside Support Specialist to provide hands-on technical expert and deliver exceptional support across endpoints, printers, mobile devices, and user systems. This role blends troubleshooting, hardware deployment, vendor coordination, and customer service to ensure smooth day-to-day operations and long-term IT reliability.
Primary Duties/Responsibilities (but not limited to):
· Deploy and manage Windows devices using Microsoft Intune and Windows Autopilot
· Monitor compliance, enforce security policies, and ensure seamless provisioning
· Provide Tier 1 support via phone, email, and ticketing system
· Set up desktops, laptops, and peripherals; install operating systems and standard applications
· Perform hardware upgrades, software patching, and performance tuning
· Support AV equipment and multimedia systems in conference rooms
· Provide hands-on support for networked and local printers, including installation, configuration, and troubleshooting
· Resolve issues such as printer driver conflicts and connectivity problems
· Coordinate with external printer vendors for maintenance, repairs, and warranty claims
· Coordinate toner and supply management with printer vendor and ensure timely replenishment
· Assist with printer fleet upgrades, replacements, and deployment planning
· Maintain documentation of printer models, configurations, and service history
· Maintain accurate inventory of IT equipment and software licenses
· Coordinate procurement, track orders, and manage returns or warranties
· Create IT purchase requisitions as requested and manage the process in collaboration with the Procurement team
· Handle onboarding/offboarding by provisioning accounts, hardware, and access to third-party platforms
· Manage ordering, upgrades, and troubleshooting mobile devices (AT&T, Verizon) via carrier portals
· Liaise with service providers for improved pricing and support
· Maintain documentation for mobile assets and ensure data compliance
· Diagnose and repair hardware failures, software bugs, and network issues
· Resolve printer jams, email delivery problems, and user-side disruptions
· Collaborate with Security, HR, and Engineering teams to troubleshoot shared systems
· Track service requests and incidents in an ITSM platform, ensuring timely resolution
· Document solutions, contribute to knowledge base articles, and flag recurring issues
· Participate in office moves, network setups, and on-site installations
· Support software migrations, upgrades, and cloud service implementations
· Assist with audits, compliance initiatives, and process improvements
· Identify patterns in user-reported issues and develop preventative strategies
· Recommend tools or methods to improve IT efficiency and user satisfaction
· Stay current on IT trends and expand technical skillset
· Travel up to 10% for remote site support or special projects
Qualifications:
· Strong understanding of hardware/software architecture, operating systems, and networking protocols
· Analytical troubleshooting with creative problem-solving
· Excellent communication skills with user-friendly tech translation
· Organizational skills to manage multiple tickets and priorities
· Customer service excellence and user empathy
· Experience with networking infrastructure (switches, routers, cabling) is a plus
· 5+ years of customer service and IT support desk experience
· Associate's or Bachelor's in Computer Science or related field (preferred)
· Hands-on experience supporting enterprise environments with endpoint management tools
· Microsoft certifications
Benefits:
NEXPERA's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Information Technology
Remote support specialist job in Houston, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyMWD/LWD Maintenance and Tech Support Engineer
Remote support specialist job in Houston, TX
Scientific Drilling is looking for a MWD/LWD/RSS Maintenance and Tech Support Engineer to work at our Houston, TX Facility. Scientific Drilling is an independent directional drilling and wellbore navigation, surveying and logging Service Company serving customers worldwide. Our industry leading navigation systems provide definitive wellbore placement information, enabling safer and more efficient placement of tightly spaced wellbores throughout the world. We are motivated by crafting innovative and elegant solutions to technically challenging problems.
Essential Duties and Responsibilities:
Technical
* Support assembly and maintenance of MWD/LWD/RSS tools and BHAs
* Conduct equipment test and troubleshooting as needed to find failure root cause
* Document failure analysis and root cause findings and provide feedback to other groups such as Manufacturing and Engineering as well as clients
* Operational and shop data analysis and management to ensure proper data flow to other SDI groups involved, in particular Operations
* Identify and document product and procedure improvements and drive implementation
Managerial
* Coordinate assembly processes and production output based on client needs
* Direct and train workshop personnel to ensure assembled tools and BHAs will meet operational requirements
* Stand in for Manager Prototype Assembly and assume managerial duties if needed included supply chain management
* Willing to perform all other reasonable duties as assigned but not specified in this description
Job Knowledge, Skills, and Abilities:
* Several years MWD field experience, ideally with SDI system
* Profound technical knowledge related to tool assembly and testing
* Organizational skills to coordinate and optimize complex workflows
* Communication skills to interact with internal and external clients as well as other support groups
* As a minimum SAP basic experience, ideally more in-depth experience with SAP (work-order process, inventory management etc.)
Education, Experience & Requirements:
* Ideally Bachelor of Science degree in technical discipline, as a minimum associate degree or equivalent
* Ideally more than 3 years related job experience or equivalent experience
Location, Physical Requirements, and PPE:
* Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry 50 lbs., perceive depth and operate a motor vehicle.
* Conditions may include working inside and/or outside. May work around machines with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation.
* Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, telephone and vehicles. Ability to wear proper personal protective equipment (PPE), including but not limited to, safety glasses, hardhat, reinforced toed shoes, coveralls, gloves, and ear plugs or muffs, required.
Limitations and Disclaimer:
This describes the general duties and responsibilities, and physical requirements associated with the position; it is not an exhaustive list of all duties, responsibilities, or skills required for the position.
The general duties and responsibilities and physical requirements associated with the position are subject to modification in order to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.
This job description neither states nor implies that the listed general duties and responsibilities and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitudes to perform each duty, responsibility, and physical requirement proficiently.
Vendor Management Specialist - Modular Field Execution
Remote support specialist job in Houston, TX
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Company Overview
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management.
Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process.
Who Are We?
Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community.
Travel Expectations
25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets.
Position Overview
The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division.
This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities.
Key Responsibilities
* Source and onboard qualified vendors and subcontractors across all trade categories.
* Manage and maintain a robust network of qualified vendors.
* Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value.
* Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades.
* Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements.
* Forecast vendor supply risks and develop contingency plans for critical trade categories
* Conduct quarterly vendor scorecards, performance reviews, and corrective action plans.
* Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards.
* Serve as a primary point of escalation for vendor performance or compliance issues.
* Provide alternative sourcing options.
* Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention.
* Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions.
* Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment.
* Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process.
* Review, validate, and process vendor and subcontractor agreements in accordance with company policies.
* Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits.
* Act as back-up for project bidding and contracting with vendors.
Qualifications
* Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry.
* Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered.
* Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred.
* Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships.
* Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred.
* Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset.
* Ability to adapt to change and changing priorities in a dynamic environment.
Our full-time employee benefits include:
* A competitive compensation package, annual bonus, 401k match
* Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
* Employer-paid benefits (medical, dental, vision, health savings account)
* Professional career development and reimbursement
* Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
* Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
Auto-ApplyClinical Field Specialist - Houston, TX
Remote support specialist job in Houston, TX
We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Summary
As a CFS Houston Market professional at Becton, Dickinson and Company (BD), you will play a crucial role in driving sales and market share growth for our cutting-edge medical technology products within the Houston region. You will be responsible for building strong customer relationships, executing strategic sales plans, and contributing to the overall success of the CFS APM business unit.
Responsibilities
* Develop and execute strategic sales plans to achieve and exceed sales targets for the CFS portfolio within the Houston market.
* Proactively identify and pursue new business opportunities, fostering strong relationships with key opinion leaders, physicians, nurses, and hospital administrators.
* Conduct product demonstrations and presentations to healthcare professionals, effectively communicating the value proposition of BD's CFS solutions.
* Provide comprehensive clinical and technical support to customers, ensuring optimal product utilization and patient outcomes.
* Collaborate closely with internal teams, including marketing, clinical affairs, and customer service, to ensure a seamless customer experience.
* Analyze market trends, competitor activities, and customer needs to inform sales strategies and product development.
* Manage and maintain accurate customer records and sales forecasts using CRM tools.
* Attend industry conferences, workshops, and training sessions to stay abreast of market developments and enhance product knowledge.
* Adhere to all company policies, procedures, and ethical guidelines, including compliance with healthcare regulations.
Required Qualifications:
* Bachelor's degree required
* Three years experience in healthcare industry required.
* Experience working directly with clinicians required
* Computer literacy required - proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required
* Willingness to travel up to 75% of time required
Preferred:
* Registered Nurse
* Experience in ICU, OR or Cath lab
* Master's degree preferred
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit **********************
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
USA CA - Irvine Laguna Canyon
Additional Locations
Work Shift
Clinical Field Specialist - Houston, TX
Remote support specialist job in Houston, TX
SummaryJob Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Summary
As a CFS Houston Market professional at Becton, Dickinson and Company (BD), you will play a crucial role in driving sales and market share growth for our cutting-edge medical technology products within the Houston region. You will be responsible for building strong customer relationships, executing strategic sales plans, and contributing to the overall success of the CFS APM business unit.
Responsibilities
Develop and execute strategic sales plans to achieve and exceed sales targets for the CFS portfolio within the Houston market.
Proactively identify and pursue new business opportunities, fostering strong relationships with key opinion leaders, physicians, nurses, and hospital administrators.
Conduct product demonstrations and presentations to healthcare professionals, effectively communicating the value proposition of BD's CFS solutions.
Provide comprehensive clinical and technical support to customers, ensuring optimal product utilization and patient outcomes.
Collaborate closely with internal teams, including marketing, clinical affairs, and customer service, to ensure a seamless customer experience.
Analyze market trends, competitor activities, and customer needs to inform sales strategies and product development.
Manage and maintain accurate customer records and sales forecasts using CRM tools.
Attend industry conferences, workshops, and training sessions to stay abreast of market developments and enhance product knowledge.
Adhere to all company policies, procedures, and ethical guidelines, including compliance with healthcare regulations.
Required Qualifications:
Bachelor's degree required
Three years experience in healthcare industry required.
Experience working directly with clinicians required
Computer literacy required - proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required
Willingness to travel up to 75% of time required
Preferred:
Registered Nurse
Experience in ICU, OR or Cath lab
Master's degree preferred
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit **********************
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
Primary Work LocationUSA CA - Irvine Laguna CanyonAdditional LocationsWork Shift
Auto-ApplyQuorum Software Support Analyst
Remote support specialist job in Houston, TX
Houston, TX
Hybrid - Onsite Monday-Wednesday.
Contract to Hire
About the Role
We are seeking a Software Support Analyst to join our IT Business Applications team. This role will focus on supporting key business applications, ensuring smooth operations and assisting with new projects across the business.
You'll be part of a team responsible for 100+ applications, working to ease operational pain points and deliver reliable support.
Key Responsibilities
Provide day-to-day support for business applications
Troubleshoot and resolve user issues efficiently
Partner with IT and business stakeholders to support new initiatives
Assist in streamlining processes and improving user experience
Contribute to overall application stability and performance
Qualifications
Experience supporting business software and related applications
Strong background in application support and IT business systems
Excellent problem-solving and communication skills
Ability to work in a hybrid environment and collaborate across teams