Information Technology Support Specialist
Remote support specialist job in Dalton, GA
Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee.
Role Description
This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis.
Qualifications
Technical Support and Troubleshooting skills
Desktop Computers maintenance expertise
Experience in Information Technology and Help Desk Support
Strong problem-solving and communication skills
Ability to work well under pressure and in a fast-paced environment
Knowledge of network systems and hardware
IT-related certifications are a plus
Associates degree in Computer Science, Information Technology, or related field
3-5-years experience
Technical Support Specialist
Remote support specialist job in Forsyth, GA
IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment.
Position Overview for the Technical Support Specialist:
Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues.
Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies.
Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites.
Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics.
Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation.
Requirements for the Technical Support Specialist:
4+ years of experience providing IT support or systems administration, preferably in an educational setting.
Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices.
Proficiency with Google Admin Console, Chrome Management Console, and Google workspace.
Proficiency in Apple products and Mac support.
Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Desktop Support Specialist
Remote support specialist job in Atlanta, GA
Job Title: Desktop Support
Contract duration: 12+ months Contract
Need local
We are seeking a Desktop Support Engineer to assist with Windows 11 migration, software installation, basic network troubleshooting, IP phone issues, and hardware break-fix tasks. The ideal candidate will provide technical support and ensure seamless IT operations.
Key Responsibilities:
Support Windows 11 migration and software installations.
Troubleshoot network and IP phone issues.
Handle hardware break-fix and system maintenance.
Provide end-user support and document resolutions.
Required Skills:
Experience in desktop support/helpdesk roles.
Strong knowledge of Windows 10/11, networking, and VoIP troubleshooting.
Hands-on experience with hardware repair.
Excellent communication and problem-solving skills.
Information Technology Help Desk Technician
Remote support specialist job in Gainesville, GA
Pete and Gerry's is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price.
Position Overview:
The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others.
What You'll Do:
Lead by example, tackling new issues that require collaboration with escalation teams
Act as a liaison between support tiers and functional groups
Train users on technology topics
Triage Help Desk
Delegate tickets to team members as needed
Prioritize the ticket queue to fit business expectations
Report on project status to management and/or escalation teams
Establish current and new support procedures
Investigate issues needing further documentation
Create and maintain knowledge articles for use by team members and users
Participate in Jira Help Desk implementation and design
Provide IT Support to all employees with a Customer Service mindset
Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation
Promptly respond to incidents and service requests
Various application and domain account Provisioning/De-provisioning
Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties
Provide in-house support for IT installation projects
Run data or other low voltage cabling
Terminate data runs
Install end points and other IT equipment
Use ladders and man lifts to complete projects.
What You'll Bring to the Table:
True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together.
Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
Proven experience as an IT Support Technician or similar role.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
Ability to prioritize, manage and meet deadlines.
Effectively manage time and operate with sense of urgency.
Adjusts quickly to changing priorities and conditions.
Cope effectively with complexity and change.
Must be willing to travel to other Pete and Gerry's locations
Must be able to lift up to 50lbs regularly
Must be comfortable with ladders and man lifts
Must be comfortable with tight spaces
Company Benefits:
Medical, dental, and vision insurance
Flexible Spending Account
Life insurance
Disability insurance
Maternity and Paternity leave
Paid holidays
Paid sick time
Paid vacation time
Tuition reimbursement
401(k) retirement plan with 4% employer match
Footwear reimbursement for onsite employees
Onsite employees receive free eggs weekly; remote employees receive coupons for free eggs
Free breakfast on Mondays for all onsite employees
Opportunities for advancement
Great company culture
Pete and Gerry's Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees
Desktop Support Consultant
Remote support specialist job in Atlanta, GA
Required Skills & Experience
- HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience.
-Ability to work in fast-paced environment with minimal supervision.
-Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds.
-Must maintain an insurable driving record.
- Proficient with Mac desktop support
- Proficient with JAMF administration
Job Description
Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks.
- Provides client-side network support and escalates to Tier 3 support as needed.
- Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.
- Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.
- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.
- Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.
- Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.
- Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.
- Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.
- Examines and inspects equipment to determine damages and to repair and replace equipment.
- Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records.
- Verifies software licensing agreements to comply with enterprise volume license requirements and limitations.
- Supports enterprise-wide software packages to ensure user functionality.
- Assigns rights as needed to run and deploy software, perform testing and ensure operability.
- Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.
- Assigns permissions using active directories and group policies to ensure proper security levels.
- Manages users and computers and ensures standardized group policies to map printers and network shares.
- Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution.
- Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely.
- Ensures systems are encrypted as needed per university policy.
- May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment.
- Participates in weekly team meeting and any additional meetings and/or training as assigned
- Performs IT-related responsibilities as required.
Compensation:
$__24__/hr to $__28___/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Senior Desktop Support Analyst [Min 10+ Yrs of Exp]
Remote support specialist job in Atlanta, GA
Senior Desktop System Analyst
Atlanta, GA/On-Site
6+ Months
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure.
The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Local candidates only as they will be required to come to the office per a hybrid work schedule
While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.
Primary Responsibilities:
Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
10+ years of IT experience.
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
Senior Help Desk Analyst 4790
Remote support specialist job in Smyrna, GA
Helpdesk Support Analyst II (Senior)
Contract to Hire - Atlanta, GA
Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role-we're looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration.
What You'll Do:
Troubleshoot complex technical issues across hardware, software, and connectivity for end-users.
Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations.
Administer and support M365 services, including Exchange, SharePoint, and Teams.
Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software.
Collaborate with internal teams to support software deployments and IT initiatives.
Monitor and respond to helpdesk tickets promptly and efficiently.
Participate in continuous improvement initiatives to enhance IT support functions.
Document and maintain IT processes and procedures.
What You'll Bring:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
3-5 years of experience in enterprise or military IT environments.
Strong knowledge of Active Directory and M365 administration.
Experience with automation and scripting (PowerShell, Python, etc.).
Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools.
Excellent problem-solving skills and attention to detail.
Strong written and verbal communication skills.
Ability to work independently and collaboratively.
Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals.
Preferred: Certifications in Azure administration, AI, or Development.
Why This Role?
This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You'll be part of a team that values expertise, collaboration, and continuous growth.
IT Technical Support Technician
Remote support specialist job in Atlanta, GA
Job Title
IT Technical Support Technician
Department
Information Technology
Employment Type
Contract
Assignment Dates
January 2, 2026 through May 1, 2026
Four month contract
Job Summary
The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization.
Key Responsibilities
Provide excellent customer service to all internal users
Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users
Install, maintain, troubleshoot, and upgrade laptop hardware and software
Perform laptop imaging and deployment
Provide remote support using tools such as RDP and AnyDesk
Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams
Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components
Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery
Deliver white glove support to executives, VIPs, and senior leadership
Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone
Track, follow up, and resolve support requests in a timely manner
Manage and support a ticketing queue including ticket documentation and prioritization
Contribute to knowledge transfer activities and internal knowledge base documentation
Support large meetings, all hands sessions, town halls, and internal events
Assist with internal asset management and inventory tracking
Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing
Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows
Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment
Support internal IT initiatives and project based work as assigned
Perform additional duties as needed based on business needs
Minimum Qualifications
• Bachelor's degree in computer science or a related technical field
• Three or more years of IT technical support experience
• Strong proficiency in written and verbal English communication
• Ability to clearly explain technical concepts to both technical and non technical users
Areas of Expertise Required
• Strong understanding of corporate IT infrastructure and end user technology environments
• Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu
• Hands on experience supporting audio visual and conferencing technologies
Support Lead - Product Support
Remote support specialist job in Alpharetta, GA
Alpharetta, GA or Berkeley Heights, NJ
2 Roles
Tandem - TACL , TAL , HP - non stop sql
OR
Db2 , cloud -AWS, Postgres sql
The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement.
Key Responsibilities
1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations.
2. Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence.
3. Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback.
4. Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development.
5. Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality.
Skill Requirements
1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers.
2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues.
3. Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures.
4. Solid Communication Skills For Effective Collaboration With Team Members And Customers.
Certification
1. Itil Foundation Certification Is Optional but Valuable For Understanding Service Management Best Practices.
IT Hardware Installation Technician
Remote support specialist job in Marietta, GA
TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc.
Key Responsibilities:
Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals.
Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware.
Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels.
Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes.
Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage.
Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices.
Qualifications:
Proven experience as an IT Hardware Installation Technician or similar role.
Solid understanding of computer hardware systems, components, and peripherals.
Proficiency in hardware installation, configuration, and troubleshooting.
Familiarity with networking concepts and protocols.
Ability to lift and move heavy equipment safely.
Excellent problem-solving skills and attention to detail.
Please no C2C candidates and candidates must live in the Atlanta area.
Technical Support Representative
Remote support specialist job in Marietta, GA
Transforming Careers, One Opportunity at a Time
At 3i People, we're more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.
You can reach Anumeha at ************/******************
Job Summary
As a Tier 1 Technical Support Representative, you will be the first point of contact for our customers seeking technical assistance, establishing new service, and assisting in basic billing questions and responsibilities. You will troubleshoot basic issues, answer service-related questions, and escalate more complex problems to Tier 2 support when necessary.
Responsibilities
Answer inbound phone calls, chats, and emails from customers.
Provide clear and effective troubleshooting steps for basic software, hardware, and connectivity issues.
Document customer interactions accurately in the Zoho ticketing system. Training will be provided.
Guide customers through standard procedures and technical resolutions.
Escalate unresolved issues to Tier 2 support teams with appropriate documentation.
Maintain a high level of professionalism, patience, empathy, and customer service at all times.
Stay updated with product knowledge and internal procedures.
Qualifications
· Associate degree in information technology or equivalent or 3+ years of experience working in a similar IT support role. Experience with Mikrotik routers or Cisco switches.
· 1 year preferred Wi-Fi experience with controller-based Wi-Fi solution like Ruckus, TP link Omada, Unifi, Cisco, Mist, Meraki.
Full understanding of computer systems, mobile devices, and network troubleshooting.
Excellent verbal and written communication skills.
Comfortable working in a team-oriented environment.
Bonus: Ability to work flexible shifts, including evenings, weekends, or holidays if needed.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.
IT Support Engineer
Remote support specialist job in Atlanta, GA
Onsite - Atlanta, GA
6-Month Contract (+ Extensions)
Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery.
What you'll do:
Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment
Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
Assist with Microsoft 365, Intune, and modern endpoint management tools
Deliver guidance and training to users on IT systems, processes, and best practices
Help implement new systems, upgrades, and technology rollouts
Contribute to process improvements and take ownership of small to mid-scale IT projects
What we're looking for:
Proven experience in 1st/2nd line IT support
Comfortable with modern Windows and cloud-based environments
Familiarity with endpoint management, mobile device management, and hybrid systems
Good troubleshooting skills across hardware, software, and networking
Ability to work independently while collaborating with a global team
A proactive mindset with a willingness to suggest and implement improvements
This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.
Desk Side Support Specialist
Remote support specialist job in Suwanee, GA
Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems.
Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications.
We are looking for a Desk Side Support Specialist to support the users in the USA.
Summary
The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills.
Essential Functions
Supporting local IT Consultant as required
Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc.
Troubleshooting and resolving technical issues with hardware, software, and network connectivity
Ensuring the smooth operation of user workstations to minimize downtime
Performing upgrades and routine maintenance to ensure systems are up-to-date and secure
Providing hands-on and remote assistance to users
Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system
Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing
Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company
Handling a variety of customer service issues with courtesy and professionalism
Listening to fully understand what an end user's needs and/or requests are
Managing escalations to proper IT support level timely
Effectively managing multiple tasks simultaneously
Maintaining documentation effectively, especially for recurring problems
Administering the local telephone system (Aircall)
Administering the local badge entry and visitor tracking system
Administering the Verizon company cell phone and tablet program
Attending regular virtual meetings with German counterparts
Assisting with planning and implementation of Global IT projects
Required Education and Experience
Minimum of 2 years of related professional experience is required
Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred
Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365)
Keen attention to detail, the memory of patterns, and interest in problem-solving
Excellent oral and written communication skills
Effectively communicate complex technical processes to non-technical users
Ability to work collaboratively with cross-functional teams and stakeholders
Ability to undertake self-directed tasks when necessary
Be adaptive towards new systems and technology
Understand the complex relationships between different components in a networked environment
Adjust to frequently changing workloads and priorities
Effectively manage time and prioritize work
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels.
Analytical-the individual synthesizes complex or diverse information.
Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level.
Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects.
Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Type and Expected Hours of Work
This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required.
Travel
This position may require occasional travel.
IS Application Support Analyst - Supply Chain
Remote support specialist job in Savannah, GA
Corporate or DC / Hybrid
The IS Application Support Analyst - Supply Chain is responsible for supporting and maintaining critical supply-chain applications and technologies within the Distribution Center (DC) environment. This role ensures the stability, performance, and security of systems such as WMS, TMS, LMS, and related hardware including RF scanners, automation equipment, and printers. The analyst provides daily operational support, troubleshoots system and hardware issues, analyzes data to drive process improvements, and collaborates with cross-functional teams and vendors to enhance system functionality.
DUTIES/RESPONSIBILITIES:
Install, configure, maintain, and support supply-chain-related applications, hardware, ensuring stable and secure system operations.
Provide day-to-day application support for Distribution Center (DC) systems including WMS, TMS, LMS, and related technologies (RF scanners, automation, Put-to-Light, printers, etc.).
Troubleshoot and resolve technical issues such as WMS/TMS/LMS errors, integration failures, hardware malfunctions, and network/connectivity problems, escalating to IT teams or vendors as needed.
Analyze operational and system data to identify inefficiencies, perform root-cause analysis, and recommend/implement process or system improvements.
Collaborate with business users, IT teams, and vendors to assess requirements, validate data accuracy, and ensure optimal application performance.
Participate in system upgrades, enhancements, testing, and implementations; document functional requirements, test results, procedures, and support materials.
Train and support end users on applications, system processes, and security best practices.
Monitor application and system performance, create and analyze reports/logs, and track performance metrics to ensure high availability and operational throughput.
Coordinate vendor activities during system outages, updates, and upgrades, ensuring issues are documented, tracked, and resolved.
Execute assigned tasks with accuracy and timeliness; manage priorities and select appropriate methods to complete work efficiently.
Participate in business continuity and disaster recovery planning, testing, and event execution.
Provide support coverage during night, weekend, or on-call rotations as required.
Perform additional duties as assigned to support supply chain operations and technology initiatives.
REQUIRED SKILLS/ABILITIES:
Strong analytical, troubleshooting, and root-cause problem-solving abilities.
Effective written and verbal communication skills, with the ability to support and train end users.
Ability to learn and apply new technologies quickly in a fast-paced DC environment.
Experience with SQL and relational databases; proficiency with Excel and reporting tools.
Ability to document processes, requirements, and test results for system changes.
Ability to work independently, collaborate across teams, and drive resolution through obstacles.
Strong organizational skills with the ability to prioritize and manage multiple tasks.
Flexibility to support night, weekend, or on-call needs.
This position requires travel as needed.
EDUCATION/EXPERIENCE:
Bachelor's Degree in Information Technology, Computer Science or related field
Minimum of 3 years' experience
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
The employee must be able to work effectively in a fast-paced environment.
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.
Senior Clinical Field Specialist- Atlanta
Remote support specialist job in Atlanta, GA
**About Recor Medical** At Recor Medical, we are pioneering Ultrasound Renal Denervation (uRDN) therapy to treat hypertension, the leading cardiovascular risk factor in the world. With our Paradise uRDN System, we are on a mission to provide the millions of people who suffer from hypertension with a non-drug and minimally invasive option to lower their blood pressure. Join us on our journey and make a meaningful impact on the lives of people around the globe.
**Position Summary:**
The primary purpose of the Clinical Field Specialist role is to build a clinical patient pipeline for Recor-sponsored clinical studies. This role partners with clinical sites to expand the referral base and drive patient recruitment through targeted, data-driven outreach and education. The Field Clinical Specialist also provides procedure support including case proctoring, physician certifications, and site qualification visits.
**Responsibilities and Duties:**
**Drive Provider Referral Program:**
+ Analyze claims and EMR data to identify high-potential providers and patient populations.
+ Develop and execute targeted outreach and education programs with site teams.
**Guide EMR Patient Identification & Reporting:**
+ Collaborate with investigators and research coordinators to define and validate EMR flagging criteria; provide hands-on support to sites for implementing and optimizing flags within their systems.
+ Collaborate with site teams to generate targeted patient lists for chart review by leveraging EMR data and predefined eligibility criteria.
**Procedure & Training Leadership:**
+ Proctor cases and certify physicians on protocol and device use; deliver hands-on training and maintain compliance records.
**Site Qualification & Activation:**
+ Plan and conduct Site Qualification Visits (SQV) and Site Initiation Visits (SIV) with CRA/PM to ensure activation requirements are met and Day-1 recruitment workflows are ready.
**Cross-Functional Problem Solving:**
+ Collaborate with Clinical Ops, Medical Affairs, Quality/Regulatory, and Commercial teams to remove enrollment barriers and improve site performance.
**Requirements:**
+ Bachelor's degree in Life Sciences, Nursing, or related field.
+ 4+ years' experience in clinical research, site management, or field clinical support.
+ Strong knowledge of GCP, FDA regulations, and cardiovascular procedures.
+ Proven ability to lead training programs and manage complex site workflows.
+ Excellent communication, data interpretation, and relationship-building skills.
**Preferred Qualifications:**
+ Clinical Research Coordinator (CRC) certification or equivalent clinical research training
+ Experience as a Field Clinical Engineer or similar technical role.
+ IDE trial experience and hypertension knowledge.
+ Proficiency with EMR systems and clinical trial platforms.
**Salary range** : $121K - $150K (Annual Base Salary) (Commensurate with experience, skills, education, and training)
**Pre-Employment Requirement**
At Recor Medical, patient safety and compliance are at the heart of everything we do. To support these standards, employment for all field-based roles is contingent upon successfully completing a pre-employment background check and drug screen. These steps help ensure we bring the highest level of integrity and accountability to the physicians and patients we serve.
**Radiation Safety Requirement**
Certain field-based roles at Recor Medical require work in environments where radiation sources (e.g., x-ray equipment) are in use. Employees in these roles will be issued a personal dosimetry badge to monitor occupational exposure and are required to wear it in accordance with company policy and applicable regulatory standards. This program is designed to ensure compliance with federal and state regulations and to maintain radiation exposure at levels that are As Low As Reasonably Achievable (ALARA). Additional guidance and protective equipment, as necessary, will be provided as part of onboarding and ongoing safety training.
The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.
**Equal Employment Opportunity**
At Recor Medical, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
Respecting your privacy is an essential part of the Company's privacy program and we are committed to the proper handling of Personal Information collected or processed in connection with an Applicant's application for employment, a Contract Worker's work, or a Former Employee's employment at Recor. Refer to our Applicant, Contract Worker & Former Employee Privacy Policy (************************************************************************************** for more detail information.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Biomedical Engineering Support Specialist - Service Maintenance
Remote support specialist job in Powder Springs, GA
Job Title: Biomedical Engineering Support Specialist - Service Maintenance
Job Type: Full-time Reports To: COO Widescope Consulting & Contracting
Provide cradle-to-grave biomedical engineering and administrative support to the Defense Health Agency (DHA) for centrally managed service maintenance contracts supporting diagnostic imaging equipment and Picture Archiving and Communication Systems (PACS) across all DHA sites.
Duties and Responsibilities:
Provide cradle-to-grave support to DHA for service maintenance contracts for centrally managed diagnostic imaging equipment and PACS.
Provide administrative support to DHA sites to determine appropriate maintenance coverage and recommend service maintenance contracts.
Track and survey DHA sites to perform needs assessments for service maintenance contract requirements.
Perform continuous monitoring of quality, quantity, and timeliness of service maintenance contracts.
Prepare business cost analyses for requests to add equipment maintenance to centrally managed contracts.
Interface with and prepare required documentation for the Defense Logistics Agency (DLA) and DHA finance offices.
Represent DHA in development, amendment, and rewrite of consolidated service maintenance agreements used by all DHA Medical Treatment Facilities (MTFs).
Ensure maintenance agreements are right-sized, cost-effective, and protect MTF operational requirements and DHA interests.
Ensure and assist base-level Biomedical Equipment Technicians (BMETs) with accurate accounting of service contract costs in DMLSS.
Maintain continuous accounting of current fiscal year expenditures for service maintenance contracts.
Prepare budget estimates and projections for future-year service maintenance contract requirements.
Supported Systems:
Centrally managed diagnostic imaging equipment and Picture Archiving and Communication Systems (PACS) supporting DHA Medical Treatment Facilities worldwide.
Preferred Qualifications:
Biomedical, clinical, or systems engineering background with experience in medical device life-cycle management, requirements development, or acquisition support.
Familiarity with DHA, DoD PPBE, and facility hospital operations preferred.
Bachelor's Degree in related field is highly recommended.
U.S. Citizen
Field Layout Specialist
Remote support specialist job in Atlanta, GA
Juneau Construction Company is seeking a Field Layout Specialist to join our growing and dynamic Engineering Services division. This is a critical role that ensures accurate layout of structural and non-structural elements (foundations, mechanical penetrations, hardscapes) on active construction sites using Trimble RTS and GNSS equipment. The role involves coordinating with applicable field personnel and the Juneau Virtual Design + Construction (VD+C) department to meet project requirements while ensuring proper equipment use and maintenance.
Position Qualifications:
* · B.S. in Construction Management, or related engineering discipline preferred.
* · 5 years layout engineering experience.
* · Knowledge of construction workflows and layout equipment (Trimble RTS preferred).
* · Experience with 3D visualization and coordinate systems (Cartesian, Northing/Easting).
* · Proficiency in reading blueprints and 3D models.
* · Familiarity with Autodesk Revit (preferred but not required).
Duties and Responsibilities:
* · Perform layout of structural and non-structural elements, including foundations, formwork, embeds, mechanical penetrations, and utilities.
* · Maintain and operate the Trimble RTS and GNSS equipment.
* · Identify methods to improve efficiency.
* · Layout based on data prepared by the VD+C department, ensuring alignment with design and field needs.
* · Ensure digital models align with field layouts by maintaining clear communication with the VDC department and field teams.
* · Assist Superintendents and VD+C in preparing and managing site layouts, prioritizing based on project schedules.
* · Coordinate with project teams for timely completion of layout tasks.
* · Provide elevation control, grid line offsets, and benchmarks for trades.
* · Support field crews and the Superintendent with ongoing Line and Grade layout.
* · Review submittals to ensure layout aligns with project specifications.
* · Ensure all layout work complies with industry standards and best practices for construction layout.
* · Ensure safety program procedures are maintained in work areas.
* · Maintain good relationships with trade partners.
Job Expectations/Physical Demands:
* · Travel as necessary to support Juneau and CCS layout needs within the Southeast United States region
* · Must be able to stand, sit, feel, twist, walk, talk, hear, see, bend, crouch, squeeze grasp, crawl, kneel, squat, push, pull, apply pressure, reach overhead.
* · Ability to lift and carry 60 lbs. regularly if required.
* · Must be able to safely operate all required machinery.
* · Ability to work outdoors subject to local weather conditions
Specialist, Field Training
Remote support specialist job in Atlanta, GA
Job Description
The Specialist, Field Training is primarily responsible for the delivery and implementation of effective training systems and hands-on training at our New Can Openings and existing Cans. This role supports the Cans through the delivery of training at New Can Openings, establishing Certified Training Locations, monitoring MIT performance, and supporting the training of employees and Managers.
Key Responsibilities/Essential Duties
Can Training
Deliver the training modules and support at New Can Openings (NCO's)
Ensure the highest levels of training standards at all Cans
Ensure NCO's are properly trained and supported
Implement Training programs and systems
Support the program development of Certified Training Cans
Execute Certified Training Can and annual Re-Certification process
Conduct and document Certified Training Can visits to evaluate operational effectiveness and MIT requirements
Execute touchpoints with all Managers in Training [MITs] during each phase of training; combination of phone calls, emails and face-to-face interactions to gauge performance
Support Pre and Post New Can Opening Activities
Validate the effectiveness of training plans and identify training gaps by assessing objectives, compliance, and providing training on corrective actions
Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements
Business Unit(s) Support
Schedule and execute Certified Training Manager classes to achieve expectations, track Certifications
Participate in Train the Trainer sessions for rollouts; Partner cross-functionally on training sessions needed in-Can
Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
Provide feedback on Squad Member, Shift Leader, and Can Management development plans
Manage ServSafe Certification
Training Functional Support
Provide feedback and follow-up documentation on executed rollouts and training meetings
Serve as the subject matter expert [SME] for training system development
Actively review and provide feedback on all training programs in development
Provide observations, evaluations, and feedback on training effectiveness
Participate in meetings and training sessions at the NCO, Cans and off-site locations
Required Qualifications/Skills
Ability to lead, motivate, and empower
Excellent communication and presentation skills
Ability to recognize problems, set goals and convert plans into action
Ability to exercise good judgment in decision making
Open to feedback and to self-improvement
Holds self-accountable to high personal standards of conduct and professionalism
Ability to manage time effectively
Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization
Superior organization and follow-up skills
Proficient in a variety of LMS and technology systems
Ability to travel 70-80%
Previous training experience required; minimum 2 years preferred
Minimum of 2 years' management experience in the hospitality field required; quick service or fast casual preferred.
It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
Technical Support Engineer
Remote support specialist job in Evans, GA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $21.25/Hour
Field Specialist 3 (Distribution) 4P/352
Remote support specialist job in Chamblee, GA
Distribution Field Specialist 3
Schedule: Daylight hours (approx. 7:00 AM - 6:00 PM, 10-40 hrs weekly) Contract- 1 Year
Client -Southern Company
We are seeking a seasoned Distribution Field Specialist with a background in lineman/powerline operations and 10-15 years of utility field experience. This role is critical in overseeing and optimizing the reliability, efficiency, and safety of distribution systems. The position requires advanced technical knowledge, leadership capabilities, and a proven ability to ensure compliance with industry standards while supporting both operational and maintenance efforts.
Key Responsibilities
Field Operations: Lead and perform inspections of distribution assets; identify issues and recommend corrective actions.
Maintenance Planning: Develop and execute maintenance strategies for power lines, substations, transformers, and related equipment.
Issue Resolution: Troubleshoot and resolve complex outages and service interruptions.
Safety Oversight: Implement and enforce utility safety programs; conduct audits to ensure compliance with regulations.
Asset Management: Manage the lifecycle of distribution assets, including upgrades, replacements, and relocation.
Technical Guidance: Provide mentorship and expertise to junior field staff; collaborate with engineers and operations teams.
Data Analysis: Collect and analyze performance data to improve system reliability and inform long-term planning.
Customer Relations: Address escalated customer issues, ensuring clear communication during planned outages and maintenance activities.
Technology Utilization: Use inspection tools, asset management software, and reporting platforms to document field activities.
Reporting: Prepare detailed reports on inspections, maintenance, and performance for leadership review.
Regulatory Compliance: Stay updated on NERC, OSHA, and utility-specific standards to ensure strict compliance.
Qualifications
Education:
Bachelor's degree in Engineering, Energy Management, or related field (preferred).
Experience:
10-15 years in utility field operations, powerline/distribution maintenance, or asset management.
Strong background in lineman/powerline fieldwork is required.
Certifications:
Professional Engineer (PE) license highly desirable.
Skills & Expertise:
Advanced knowledge of distribution equipment and systems.
Proficiency in field inspection software and asset management tools.
Strong leadership, communication, and safety management skills.
Proven ability to supervise crews and coordinate across engineering, operations, and maintenance teams.
Strong problem-solving and troubleshooting expertise under pressure.