Desktop Support Analyst
Remote support specialist job in Phoenix, AZ
Travel: Occasional
Hours: 30-40 hours/week
Hire Type: Long-term contract (possibility to convert full-time)
Core Responsibilities:
Providing routine support of the desktop environment by providing client support when required.
Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc.
Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
Building relationships with clients to better support their needs.
Must-Haves:
Minimum of three years' experience in a technical support environment.
Fundamental knowledge and experience with the ITIL framework (incident management).
Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
Fundamental knowledge of Microsoft InTune and Microsoft Azure.
General desktop analyst skills.
Experience in providing support to business users and fellow employees.
Experience supporting remote locations.
Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
Good understanding of computer workstation hardware and troubleshooting skills
Information Technology Support Specialist
Remote support specialist job in Mesa, AZ
The IT Support Specialist position will be responsible for maintaining software and hardware on company end user devices and resolving incidents, while maintaining excellent support in a timely manner. Provide technical support for the company's technology devices that are on-site and remote through the phone, video, and written communication.
Summary of Accountabilities:
Great customer service (internal employees) and interpersonal skills.
Diagnose and resolve software and hardware incidents to include, but not limited to workstations, phones, and network across a wide variety of software applications.
Maintain excellent and effective verbal and written communication skills at various levels within the organization.
Provide prompt and accurate troubleshooting on employee corporate devices physically and remotely to provide fixes.
Must have excellent problem-solving and critical thinking skills.
Configure systems in accordance with company standards.
Conduct regular maintenance and upgrades on employee systems for hardware/software.
Direct and escalate issues as needed or unresolved issues to Systems Administrator.
Create service tickets with software and hardware vendors for incidents as needed while troubleshooting the incident until resolved.
Maintain a list of issues and tasks and report status updates to supervisor.
Maintain, track, and update documentation related to the job position.
Onboarding new employee technology.
Qualifications:
Ability to identify issues and resolve them until completion.
Strong interpersonal skills in both verbal communication and written communication.
Demonstrate a willingness and passion to learn new techniques and procedures.
Ability to think and work independently and meet necessary deadlines.
Read and understand technical documentation (equipment manuals, installation guides, written procedures, and policies, etc.)
Ability to multitask in a fast-paced environment.
Experience with operating system deployment software.
Experience Requirements:
1 year of relevant Information Technology experience
Technical knowledge with Windows 10 and 11 within a domain environment.
Knowledge with Office 365 for Exchange, SharePoint, OneDrive, Teams, and Office Applications.
General knowledge with Apple iOS Devices.
Technical knowledge on basic networking protocols and components
Training \ Certification \ Education Requirements:
CompTIA A+ Certification preferred
Abilities Required:
Must be able to communicate effectively with internal employees and external support vendors.
Must be able to see and distinguish different colors, read small print, and hear/recognize audible signals such as dial tones.
Must have valid driver's license and can legally operate a passenger vehicle within the state of Arizona
The ability to use hand and power tools in a safe and efficient manner.
Utilize common hand tools, safely, and in accordance with company policies and procedures.
Positive and effective interaction with internal employees and external customers.
Disclaimer:
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this classification. They are not to be construed
as an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of their normal
responsibilities from time to time, as needed.
Level 3 Audiovisual is an equal opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran, or disability status
Desktop Support Specialist
Remote support specialist job in Phoenix, AZ
Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT," delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues. The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support.
Required Skills
5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support
Preferred Skills
IT Service Management (ITSM)
Maven
Active Directory/ Azure AD
Asset Management
Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections
Service Desk Engineer
Remote support specialist job in Scottsdale, AZ
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit *******************
Position : Service Desk Engineer
Work Location: Scottsdale, AZ
Job Description
Effectively managing, developing, and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conducting and sharing results from service and operation performance reviews.
Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
Being aware of and managing the costs of running the service desks.
Excellent verbal and written communication skills
An active / empathic listener
Excellent organisational skills with the ability to multi-task
Ability to manage own time effectively and to be prompt and punctual
Experience of working effectively within a team and collaborating with others to achieve a goal
Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
Drive, self-motivation and ability to work under own initiative
Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services
Sound knowledge and experience of supporting range of IT applications, platforms and technologies
Ability to clearly and accurately communicate processes and procedures verbally and in writing
Ability to produce management information reports from ITSM systems
Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
Experience of developing professional and effective working relationships with customers and key stakeholders
Experience of delivering a high level of customer service
The necessary skills and attributes to integrate successfully into a busy team
Tools Experience Preferred: ServiceNow, Nice
Ability to multitask, meet deadlines, prioritize requests, and work independently.
Able to communicate effectively with both business partners and IT professionals.
Able to effectively collaborate cross-functionally at varying levels in the organization.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.
Desktop Support Technician
Remote support specialist job in Tempe, AZ
Tempe, AZ (Onsite)
3-6 Month Contract
JPC - 19806
Solugenix is assisting a client, in their search for a Desktop Support Technician. This is a 3-6 month contract opportunity based out of Tempe, AZ (Onsite).
The Desktop Support Technician is an end user support technician that provides direct client support. This role performs remote and/or on-site assistance.
Qualifications:
Bachelor's degree or equivalent preferred.
2+ years of relevant experience in a technical support role (potentially including hands-on internship experience).
Use of Intune. Must be able to lift up to 50 pounds.
Knowledge, Skill and Ability Requirements:
Possesses working knowledge of standard end-user hardware and software and is able to address most issues by following established procedures.
Builds expertise in standard end-user hardware and software and the ability to resolve client issues.
Has a basic understanding of network connectivity and infrastructure.
Gaining an understanding of NPF-specific applications and technologies.
Possesses a general understanding of NPF's services and basic business. processes, and the ability to prioritize the criticality of a user area or application requiring support.
Works to assess the client's comfort level with technology and potentially manage their anxiety and stress.
Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful.
Understands the technology organization and where and when to escalate client or operational problems.
Responsibilities:
Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate.
Supports and maintains the end-user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).
Installs, supports and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software and wipes data prior to destruction or reissue.
Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
Performs facility moves under guidance.
Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate.
Choosing effectively from among many different procedures or approaches in order to implement a solution.
Troubleshooting user problems require a working understanding of the end user environment and a basic understanding of inter-related technologies. Can problem-solve most standard end-user problems.
Maintaining composure and a professional manner at all times, including in stressful situations with clients.
Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
Probes clients effectively to determine the actual nature or underlying cause of a user problem.
Strong orientation towards client service.
Operates effectively as part of a larger team and manages own work.
May be accountable for resolving a task or assignment as part of a larger initiative or project.
Receives general direction, work in progress is reviewed routinely.
Selects appropriate work procedures or approaches to address and/or escalate problems.
Sets his/her own priorities based on established service level agreements.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $27/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
About the Client
Our client is a financial services company.
About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world
Desktop Support Technician
Remote support specialist job in Phoenix, AZ
Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT," delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues. The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support.
Required Skills
5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support
Preferred Skills
IT Service Management (ITSM)
Maven
Active Directory/ Azure AD
Asset Management
Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.
Desktop Support Technician
Remote support specialist job in Phoenix, AZ
Job Title: Desktop Support Tech
Pay Rate: $21.50/hr on W2
Duration: 06+ Months (Possibility of Extension)
The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
Key Responsibilities
• Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
• Deliver priority services for executive and VIP users
• Maintain accurate documentation in ServiceNow and contribute to reporting requirements
• Perform IMAC (Install, Move, Add, Change) and break-fix activities
• Carry out preventative maintenance and follow SME instructions for infrastructure support
• Ensure exceptional customer service and professional communication across organizational levels
Technical Skills
• Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
• Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
• Expertise in imaging computers via PXE or USB (offline media)
• Familiarity with Intune for device management
• Proficiency with ServiceNow ticketing system
• Troubleshooting hardware issues with OEMs (printers, computers, phones)
• Zebra printer and scanner support
• Experience with Zscaler firewall, VPN, and Active Directory
• Remote desktop support tools (LogMeIn)
• Nexthink for end-user analytics
• Knowledge of SCCM, Citrix, and similar platforms for workspace services
• Understanding of TCP/IP networking, domains, and server-client operations
• Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
• Familiarity with backup operations and tape management
Information Technology Support Specialist
Remote support specialist job in Phoenix, AZ
Job Title: Level 3 IT Support Specialist
Duration: 2 Months (Contract To Hire)
Pay rate; $18.09 - $20.67 / hour
Required Skills & Experience
Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
Technical certifications.
3-5 years of technical experience.
Windows imaging experience,
Intermediate Windows OS troubleshooting.
Able to lift up to 50 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.
Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
Ability to climb ladders and work from heights.
Able to work independently as well as in teams of 3-4 and be flexible.
Cleanroom experience recommended.
Excellent customer service skills and excellent written/verbal communication skills.
Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
Strong sense of ownership and willing to take responsibility for factory sustaining as well as supporting projects.
Able to multitask and prioritize between multiple factory issues.
Daily Responsibilities
Troubleshooting and repairing software and hardware issues on the factory computing equipment.
Troubleshooting will take place on the system, module, and component levels.
Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
Help support parts management, including ordering, forecasting, stocking, and properly disposing of used computing equipment.
Responsible for communication with customers, Client technicians, and software/hardware specialists.
Server install support.
Mount servers into the rack in the Datacenter
Connect the network cable.
Set up iLO based on the document provided.
Basic troubleshooting.
Patching of servers and clients.
Network Physical Touch Support.
Candidate will be part of the on-site team, maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages, fixing issues, including replacement of cabling or hardware components.
Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear, and related communications infrastructure hardware and materials.
Network Administrator
Remote support specialist job in Phoenix, AZ
NextPlay Jobs is looking for a Network Administrator for a growing organization located in Tempe, AZ. This is a hands-on role supporting a multi-site environment with a mix of end-user support, server/network administration, and endpoint management. The right person will be comfortable jumping between help desk needs and systems-level projects, with a strong focus on uptime, security, and continuous improvement.
Position Summary:
The Network Administrator will oversee daily IT operations and help evolve the organization's infrastructure (implement ITIL). This role blends tiered user support with administration of servers, domains, backups, and network performance. You'll work closely with internal teams and vendors to keep systems stable, secure, and scalable as the business grows.
Key Responsibilities:
End-User Support / Help Desk
Serve as the primary technical resource for employees across office and field locations.
Troubleshoot and resolve hardware/software issues on Windows, mac OS, and mobile devices.
Set up and maintain desktops, laptops, docks, monitors, printers, and related peripherals.
Support remote staff with connectivity and device troubleshooting.
Communicate status updates and project progress to management and stakeholders.
Coordinate with vendors as needed for repairs, licensing, and escalations.
Systems & Network Administration
Administer domains, user identities, access controls, and profiles within Active Directory / similar tools.
Maintain databases and system platforms; ensure reliability, integrity, and access continuity.
Manage backup operations, endpoint security tools, and user-support platforms.
Monitor network performance, identify trends, and implement improvements.
Evaluate new technologies and recommend infrastructure upgrades.
Server & Endpoint Management
Perform regular server maintenance including patching, imaging, OS upgrades, and backups.
Manage RMM/endpoint tools (NinjaOne or comparable platforms) for monitoring and automation.
Deploy, configure, and update applications on user machines.
Ensure endpoint compliance with internal IT and security standards.
ITIL / Service Management Practices
Follow ITIL-aligned processes for incident, problem, and change management.
Keep asset and configuration records updated in the CMDB.
Assist in root-cause analysis and post-issue documentation.
Support service metrics such as SLAs, response times, and operational KPIs.
Partner with leadership to improve support quality and user experience.
Required Qualifications
Demonstrated experience in network administration plus hands-on help desk support.
Strong knowledge of Windows Server, Active Directory, and mixed OS environments.
Experience with endpoint management / RMM tooling (NinjaOne preferred).
Familiarity with ITIL concepts and structured service management.
Solid troubleshooting skills, clear communication, and customer-first mindset.
Preferred Certifications -
ITIL Foundation (or higher)
CompTIA Network+
Microsoft Certified: Azure Administrator Associate
Cisco CCNA
Physical Requirements
Ability to lift and move up to 50 lbs occasionally.
Comfortable performing device installs and minor equipment adjustments.
Must be able to sit, stand, bend, kneel, and work in varied positions for extended periods.
Work Conditions
Role may involve time on-site near operational equipment and machinery.
Noise levels can be moderate to loud depending on location.
Safety-minded
Rad Tech Arizona Sports Medicine Center Scottsdale
Remote support specialist job in El Mirage, AZ
Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.
At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
Medical, dental, vision, and life insurance
401(k) retirement savings plan with employer match
Generous paid time off
Career development and continuing education opportunities
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
Note: Eligibility for benefits may vary by location and is determined by employment status
Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
Prepare patients for radiological procedures and take X-rays following established procedures for patient care and safety.
Protect patients, yourself and staff from radiation exposure by practicing sound procedures which meet or exceed recommended industry standards.
Develop and process radiological film.
Obtain quality diagnostic radiographs as requested by Physician, PA, or NP. Maintain a repeat rate of two percent or less.
Ensure that all equipment is in good working condition and in compliance with applicable laws and regulations.
Report immediately any equipment malfunctions to Supervisor.
Log completed radiological procedures. Complete paperwork accurately and on time.
Identify and file reports as required.
Maintain x-ray room, stock necessary radiological supplies.
Request, retrieve and track files to and from other departments or centers.
Work closely with the Physician, PA, or NP to receive guidance and instruction for treating patients.
Perform lab work as directed by Physician, PA, or NP
Makes suggestions to improve work methods.
Other duties may be assigned.
A non-exempt medical office position to perform routine X-ray examinations (i.e., takes and develop X-Rays, orders supplies for the X-Ray department, keeps X-Rays and records filed and maintains records required by the state in accordance with company policies, procedures and applicable regulations.
Education: High school diploma or general education degree (GED)
and completion from an accredited radiology program.
Certification: ARRT
Experience: Two years of experience working in an x-ray tech capacity
Other Requirements: None
#LI-KK1
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: *****************************
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
**********
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Auto-ApplySr. Data Platform Support Engineer
Remote support specialist job in Scottsdale, AZ
Our client is seeking a full-time, direct hire Sr. Data Platform Support Engineer. This will be hybrid in Scottsdale, AZ; Chicago, IL; or New York City, NY.
This role is responsible for providing primary administration and support of data and analytics related applications used by our client. The position serves as a Subject Matter Expert for data applications and for the processes inside of the applications.
Essential Functions
Act as the primary administrator of assigned application(s).
Provide application and system support to all employees for assigned application(s).
Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
Architect the application(s) to meet business needs. Establish integration with other applications.
Establish best practices for administering and securing application(s).
Provide application performance monitoring, evaluation and optimization.
Propose and implement/lead job automation using scripts and other tools.
Implement solutions to meet or improve specific customer or business needs.
Research, evaluate and provide guidance in the selection of 3rd party applications.
Analyze, configure, document, implement and support 3rd party applications.
Analyze application incidents to identify root causes. Work closely with vendor's product support team to implement solutions.
Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.
Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
Ensure successful installation and validation of vendor-provided upgrades and patches.
Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
Process change requests for modifications to the application configuration.
Maintain application road maps and work with leadership to set priorities.
Provide timely and accurate status reporting.
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
Maintain relationship with vendors to resolve application issues and ensure that the company's needs for new functionality are considered in future releases.
Support the company's commitment to protect the integrity and confidentiality of systems and data.
Minimum Qualifications
Bachelor's Degree in Business, Communications and/or Computer Science or related field
4+ years of professional experience as an application administrator in an enterprise environment
Experience with applications in the data domain such as Tableau, Business Objects, Infoburst
Must have experience in Hadoop, Python, Spark, and systems administration.
Experience in deploying applications to hosted cloud platforms such as AWS
Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $100,000 - $125,000.
New York, NY in USD per year is: $125,000 - $150,000
10% annual bonus
This position does not offer sponsorship. Candidates must be legally authorized to work in the United States without sponsorship now or in the future. USC or GC holder ONLY.
Fleet Management Support Specialist
Remote support specialist job in Phoenix, AZ
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after-sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Senior Advanced Engineering Support Specialist
Remote support specialist job in Scottsdale, AZ
Basic Qualifications
Education Requirements:
Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8+ years of job-related experience, or a Master's degree with 6+ years of job-related experience.
Clearance Requirements:
Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
Imagine a world-class engineering environment. Now add a team of exceptional talent along with technologies that are so advanced they're often classified. That's what you'll find at General Dynamics Mission Systems. Here you'll lead amazing engineers as they invent the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. If you want the chance to lead, it's time to bring your talent to General Dynamics Mission Systems.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between.
As a candidate with extensive experience, the Senior Advanced Engineer Support Specialist will work directly with Engineering and Manufacturing to determine the most practical and cost-efficient methods to design, analyze, troubleshoot and provide technical skills during research and/or product development; and determine, monitor, and review costs, operational budgets and schedules, and manpower requirements. You'll be expected to engage with all aspects of Engineering disciplines through all phases of Product Design including Requirements Analysis, Use Cases and Data Flow Diagrams development as well as defining system integration through Interface Control Documents (ICDs) development. You'll also perform research and engineering laboratory functions involving the layout, fabrication, assembly, testing, troubleshooting, repairing and modification or electronic or electro-mechanical devices, assemblies, subsystems, and systems, as well as system integration and testing of hardware.
What you'll experience:
Technologies that aren't just top-notch, they're often top-secret
A team of bold thinkers committed to exploring what's next
Opportunities to gain new knowledge - as it's discovered
What you bring to the table:
A Bachelor's of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience
Expertise in systems engineering, network/system management with demonstrable background in research support and in-depth, hands-on knowledge of COTS/GOTS network and systems management applications
Subject matter expert (SME) in at least one discipline/field and working knowledge in multiple adjacent disciplines/fields
What sets you apart:
Creative thinking with the ability to multi-task
Commitment to ongoing professional development
Team player who thrives in collaborative environments and revels in team success
#LI-Hybrid
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $129,896.00 - USD $137,000.00 /Yr. Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Auto-ApplySeeking Individuals with Customer Service Skills
Remote support specialist job in Mesa, AZ
US Based Wellness Company is Seeking Dynamic, Enthusiastic, Upbeat candidates with excellent people skills and strong desire to help others to join our marketing team in a marketing/customer service capacity. We provide dynamic team support, one on one mentoring and all the resources you need to be successful. As long as you have a strong drive for success we will help you get there. Stop wasting gas commuting or on daycare, through our state of the art technology you can work with us in a telecommute capacity which will mean flexible hours.
SKILLS NEEDED:
Exceptional Customer Service Skills
Basic Computer Skills and MS Office Knowledge
Excellent Written and Verbal Communication Skills
No Marketing Experience is required!
MUST be Coachable!
REQUIREMENTS:
Up To Date Computer with High Speed Internet access
Telephone access with three way calling capabilities
This is not a sales position. If you feel you have the skills and meet the requirements we are looking for please submit your resume for consideration. Suitable candidates will be contacted to set up an interview.
Seasonal IT Technician
Remote support specialist job in Tempe, AZ
Job DescriptionJob SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities
Incident & Request Handling:
Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based).
Support via Teams, phone, email, and in person; document root cause and steps taken.
Aim for first-contact resolution where possible; clearly communicate ETAs/next steps.
Devices & Endpoint Management:
Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps.
Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys).
Perform health checks (disk, patch, antivirus status) and remediate.
Accounts & Access:
Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege.
Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses.
Collaboration & SaaS Support:
Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS.
Troubleshoot MFA/SSO issues, profile problems, meeting/device performance.
Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests.
Knowledge & Documentation:
Create/update KB articles for repeat issues; keep “How-To”s and SOPs current.
Education/Experience
High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred.
1-2 years of hands-on IT support/help desk experience.
Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools.
Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC.
Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment.
Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues.
Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation.
Non-ExemptAFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
Applications Support Specialist
Remote support specialist job in Phoenix, AZ
The Applications Support Specialist provides day-to-day technical support, troubleshooting, and maintenance for business software applications across the organization. This role is responsible for assisting end users, performing routine system checks, documenting procedures, and escalating complex issues as needed. The Specialist ensures that applications operate smoothly, data remains accurate, and users receive prompt and professional support to maintain productivity.
DUTIES / RESPONSIBILITIES
User Support & Troubleshooting
Provide timely assistance to employees experiencing software or access issues.
Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate.
Track and document all support requests, resolutions, and recurring issues to improve response processes.
System Maintenance & Monitoring
Perform regular application health checks and ensure proper system functionality.
Maintain user accounts, roles, and permissions in accordance with security protocols.
Assist in software updates, patches, and testing efforts under supervision.
Training & Documentation
Assist in creating and updating user guides, job aids, and training materials.
Support group or one-on-one end-user training to promote software proficiency.
Collaboration & Communication
Work closely with IT staff, business users, and vendors to maintain effective communication.
Provide feedback on recurring issues and potential system improvements.
Perform other duties or special projects as assigned.
MINIMUM EXPERIENCE REQUIRED (KSA's, Education, YOE)
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
1-3 years of experience in software support, help desk, or IT operations. Basic understanding of databases, application systems, and troubleshooting methodologies.
Strong customer service and communication skills.
Excellent organizational and time management abilities.
Ability to learn new systems quickly and work independently or as part of a team.
PREFERRED EXPERIENCE
Experience with system integrations (APIs, middleware, ETL tools).
Working knowledge of SQL or query languages for data extraction and analysis.
Exposure to financial, timekeeping, or talent management platforms.
Project management experience or certification
Advanced Excel (VLOOKUP, pivot tables, data visualization).
PHYSICAL DEMANDS / WORKING CONDITIONS (environment, noise level, public interactions)
Primarily office-based with occasional site visits or vendor meetings.
Standard business hours with flexibility for project deadlines or after-hours support.
Collaboration with IT professionals, vendors, and business stakeholders.
Regularly required to sit, stand, bend, reach and move about office building and job trailers
Ability to drive to job sites to meet with teams/employees in outdoor construction environments and may include: high heat, walking on uneven terrain, climb / descend stairs, loud noises
Lift and move up to 15 pounds
Ability to wear required PPE on job sites
Application Support Specialist(32646)
Remote support specialist job in Phoenix, AZ
IDEALFORCE has a CONTRACT position available immediately for Application Support Specialist to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.
The Application Support Specialist provides technical support to end users for a variety of Arizona Department of Education applications.
Job Description
• Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email
• Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of computer experience
• Answers general "how-to" questions for a variety of ADE applications, such as password support and troubleshooting content issues
• Updates and maintains logs of customer support issues within ADE systems and escalates issues that cannot be resolved to the IT team
• Performs other duties upon request.
Qualifications
• Associates degree or equivalent from a technical school; Bachelor's degree in information technology, education, or related is preferred
• Minimum of 1 year technical help-desk work experience required
• Basic technical knowledge of databases, networking, web servers, computer hardware and browsers required
• Knowledge of the Arizona k-12 school system preferred
• Working knowledge of student information systems and project management software preferred
• Demonstrated ability to use discretion and make sound decisions
• Ability to excel in a collaborative and distributed team environment
• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues
• Ability to work under pressure
• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
• Proven strong problem-solving skills, troubleshooting, and root cause analysis
• Excellent written and verbal communication skills
• Strong aspiration to learn new technologies
• Proven strong relationship-building and communication skills with team members and business users
• Ability to maintain confidentiality
-Windows 7 - Intermediate - 3 yrs exp
-MS Office - Advanced - 3 yrs exp
Additional Information
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED:
Pete Tylor; Email: pete dot tylor at idealforce.com
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Help Create Families - Become a Surrogate with Full Support
Remote support specialist job in Tempe, AZ
As a Shining Light Baby surrogate, you'll experience the amazing joy of helping create families while receiving exceptional support and care throughout your journey.
Begin your extraordinary surrogacy journey with Shining Light Baby and become a part of something truly special.
Who Can Become a Surrogate?
To ensure a safe and healthy surrogacy journey, there are specific qualifications that must be met:
Age: Between 21-40 years old.
Pregnancy: Have had at least one successful pregnancy without complications.
Support: Live in a stable and supportive environment.
Health: Obtain approval from your OB/GYN.
Lifestyle: Lead a healthy, non-smoking lifestyle.
Benefits of Becoming a Surrogate
With comprehensive support from our team at Shining Light Baby, you will be guided every step of the way, ensuring a positive and fulfilling experience. Embrace the chance to create lasting joy and become part of a beautiful story of love and life.
Make a Difference: Experience the joy of helping intended parents achieve their dream of having a child
Emotional Fulfillment: The surrogacy journey is deeply rewarding and life-changing
Financial Compensation: Earn $75,000 or more for your time, effort, and commitment
Comprehensive Support: Benefit from our extensive support network, including medical, legal, and emotional assistance
About Us
At Shining Light Baby, we believe in the power of giving the gift of life. Becoming a surrogate is an extraordinary journey filled with joy, fulfillment, and the opportunity to help build families. We are here to support you every step of the way.
We pride ourselves on our personalized approach, understanding that every surrogacy journey is unique. Our experienced team is committed to ensuring that you are well informed, comfortable, and confident throughout the entire process.
If you're ready to begin this incredible journey and make a profound impact on a family's life, we invite you to take the first step.
Visit our website to find out if you qualify and our team will be in touch with you to guide you through the next steps.
Field Specialist
Remote support specialist job in Tempe, AZ
The Field Specialist is an essential member of our team, contributing to the creation, maintenance, and enhancement of outdoor spaces. As a dedicated brand ambassador for Creative Environments, you will actively enhance customer experience and promote retention through exceptional service. You will assist with installations and repairs, timely close work orders, and offer proactive support to Field Technicians to ensure work orders are completed accurately and efficiently. Your primary responsibilities include performing various physical tasks while ensuring safety through proper tool use, site cleanliness, and truck organization
Job Responsibilities
Follow instructions from the site foreman to complete tasks effectively
Work collaboratively with other team members to meet project deadlines
Adhere to all safety protocols and company policies
Assist in clearing and preparing sites for landscaping projects
Remove debris, rocks, and other materials to ensure a clean and safe work area
Load and unload materials, tools, and equipment
Assist in the installation of hardscape elements such as walkways, patios, retaining walls, and other structures.
Help with the installation of irrigation systems, including digging trenches and laying pipes
Plant trees, shrubs, flowers, and grass according to design specifications
Operate and maintain landscape equipment and tools, ensuring they are in good working condition
Perform all duties while providing excellent customer service, ensuring a positive experience for all clients
Information Technology Desktop Technician
Remote support specialist job in Tolleson, AZ
Job Classification Title: IT Support Technician Working Title(s): Information Technology Desktop Technician Who we are The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply.
The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future.
Position Description
The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations.
Qualifications
High school diploma or GED and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.
>>> Click on Full Job Description for additional position details.
Physical Demands
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
Working Conditions are in an office setting. Depending on assignment some local travel may be required.
Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E.
Salary for internal promotion Section 603.3.2 of Employee Handbook
Applications reviewed weekly, with first review December 22, 2025.
Full Salary Range: $23.23-$32.52 Hourly
Additional Application Information
It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.
Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************.
EOE/M/F/D/V/SO