Remote support specialist jobs in Grand Rapids, MI - 118 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. • Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation. • Strong communication skills. • Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience: Additional Information All your information will be kept confidential according to EEO guidelines.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Data Center IT Technician is responsible for installing, testing, and maintaining a wide range of network and IT infrastructure within a data center environment. This includes fiber, coax, and copper cabling, as well as racking and configuring servers, switches, routers, and power distribution units. The Data Center IT Technician performs advanced troubleshooting, circuit testing, and custom installations while ensuring adherence to quality standards and customer requirements. This role requires strong technical skills, attention to detail, and the ability to manage priorities in a fast-paced, mission-critical setting. Responsibilities Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. Rack and stack customer equipment. Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). Conduct carrier circuit maintenance. Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. Work with IT Lead or customer to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). Maintain detailed written records of all work activity. Escalate SRs that require additional information. Determine work priorities from the ticketing queue and ensures adherence to all commit times. May perform other duties as assigned. Qualifications High school degree or equivalent. 2+ years of related work experience with server builds in a production data center environment. Ability to lift up to 50 lbs throughout the day. Ability to read installation drawings (Visio drawings/spreadsheets). Knowledge of cable limitations to daily work (distance limitations, etc.). Basic understanding of Unix / Windows booting process, commands, and system command language. Ability to troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. Experience with troubleshooting all circuits with carriers. Ability to work days/nights/weekends/holidays, if needed and/or required. Strong communication skills. Proficient in MS Office and Outlook preferred. One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.

Job DescriptionApplied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. Essential Duties and Responsibilities: Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices. Troubleshooting, resolving, or escalating client technical issues as needed Updating client documentation in document retention system Recommending procedure modifications and improvements Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: Windows PC, Mac, and server operating system environments Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously Ability to quickly learn, understand, and manage new systems related to information technology High degree of flexibility and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred. Three or more years' experience in an IT related role One of the following certifications is required: A+ Certification NET+ Certification Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Server Plus Other IT related certification Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center. Powered by JazzHR RlsWKFEMYU

Job Title: Application Specialist Company: GWS Tool Group Department: Sales Reports to: VP Of Sales Classification: Exempt Travel: Travel Required We are seeking an Applications Specialist of Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively communicate what the customer needs back to the GWS Tool Group team. Supervisory Responsibilities: none Duties/Responsibilities: Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities. Effective planning to conduct sales presentations by meeting customers physically on a daily basis. Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches. Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain. Continuously updating all customers on company product modifications, changes, and enhancements. Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings. Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner. Effectively attending conferences and trade shows. Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools. Organizing joint sale calls and attending them with distributors. Preparing reports for sales and marketing and maintaining expense accounts. Updating and maintenance of customer accounts including contact names and numbers for future sales. With the help of inside sales support, provide product quotes to customers as needed. Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates. Education and Experience: 1-3 years Strong Manufacturing background with a focus in Milling, Turning, Grooving Knowledgeable in tooling and manufacturing process Ability to assist customers with processing parts and correct application of tools. Job shop experience is high in regard Assisting customers with proper speeds and feeds for materials used. Experience in designing special tools is highly regarded Experience processing customer parts from drawing to finished product. Account management for current customers Proven ability to develop new customers is ideal. Degree in any field of sales and marketing is highly regarded Required Skills/Abilities: Capable of preserving confidential or sensitive information. Effective time management, organization and multi-tasking skills. Special people skills to deal with customers and an outgoing personality. Able to prospect new accounts. Effective written and verbal communication skills. Very good team player and should work well under pressure. Proficient in Microsoft Excel. Requires knowledge and some experience in own discipline through education and experience. Has some knowledge of business and its various aspects but is still acquiring further knowledge and experience. No supervisory responsibilities; accountable for developing functional contribution. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Exchanges simple information, asks questions and checks for understanding. Use assigned methods, tools and processes. Support sharing of best practices. Physical Requirements: Must be able to lift 15 pounds at times. Must be able to travel. Must have a valid driver's license and the ability to travel 50% All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

IT Support Specialist Salary: $55,000 - 62,000 + Bonus Benefits: Competitive Medical/Dental/Vision, 401k with 6% match, 3 weeks PTO, Wellness Program, etc. a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } The IT Support Specialist serves as the first line of technical support for employees across corporate and field locations. This role is responsible for resolving day-to-day IT issues, supporting users with hardware and software needs, and helping maintain a secure, reliable technology environment. The ideal candidate is friendly, professional, adaptable, and enjoys helping people. Here are some reasons you should apply: Great opportunity to join a growing, financially stable company. Employees are genuinely cared about Family friendly environment with good work/life balance Key Responsibilities of the IT Support Specialist: Serve as the first point of contact for IT support requests via phone, email, and help desk tickets Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner Set up, configure, and deploy new computers, mobile devices, and software for employees Provide basic technical training and guidance to end users Use remote support tools to troubleshoot and resolve issues efficiently Assist with project-based work as assigned by the IT Director Support antivirus, patching, and device update processes to keep systems secure and current Maintain clear and accurate IT documentation Act as a technical resource for computer, phone, printer, and general IT-related issues Stay current with technology trends through training, webinars, and educational opportunities Provide after-hours support as needed for issues or scheduled project work Preferred Experience of the IT Support Specialist: 1-2 years of Help Desk or IT support experience Strong communication and customer service skills Friendly, energetic, and professional demeanor Able to handle high-volume requests with patience and professionalism (“thick skin”) Demonstrated desire to learn and stay current with technology Experience supporting or working with: iOS devices (supporting 250+ employees with iPhones) Windows OS Microsoft 365 Administration Center Active Directory (password resets and basic user support) WiFi, VPN, and basic networking concepts WSUS and patch management Printer management Information security and data protection best practices CAD / BIM software (exposure or basic support) Bonus Experience of the IT Support Specialist: Linux exposure or support experience Printers, copiers, and scanner troubleshooting PowerShell scripting or automation Relevant IT certifications #LI-NB1 #INJAN2026 a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) }

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

We are looking for a talented individual to join our dynamic Keystone Manufacturing team located in Kalamazoo, MI. The Production Support Specialist is a motivated, self-starter who supports production while managing inventory and the warehouse to enable production to achieve on-time order fulfillment. In addition, the Production Support Specialist oversees creation and closing of work orders and works with Operations and Supply Chain to ensure production schedules are met. The Production Support Specialist also manages inbound and outbound shipping and logistics. A successful Production Support Specialist must be capable of working with minimal supervision, have a “can do” attitude, possess creative problem-solving skills and be willing to do “whatever it takes” to complete assigned tasks efficiently and effectively. This team member should have excellent interpersonal skills, great attention to detail and be highly organized with the ability to multi task with minimum interruption to work progress. Responsibilities and Activities Manage inbound and outbound shipping Facilities transfers Pick, pack, and ship activities Preparing bills of lading and shipping documents Verifying shipments against orders and maintaining accurate records Coordinating with carriers and scheduling pickups Ensuring compliance with all shipping, safety, and DOT requirements Ensure the warehouse is safe, clean and organized per Keystone standards Support other production activities, such as working in manufacturing area with the production, as needed to meet production schedules Support the set up and organization of new manufacturing cells for product launches, as needed Minimum Requirements/Qualifications High school diploma or equivalent Valid Michigan driver's license Chauffeur's license or CDL with Air Brake endorsement Valid DOT Physical Current forklift license Prior shipping/receiving experience is highly beneficial Excellent communication and attention to detail Must have excellent documentation and organizational skills Physical Requirements Must be able to work in both an office environment and a manufacturing work cell/cleanroom environment Must be able to perform repetitive work for extended periods of time Extended hours, including weekends and holidays may be required to support the organizations objectives Must be able to perform sedentary work with periods of active work such to support the organizations objectives Benefits Excellent full-time benefits including comprehensive medical coverage, dental and vision options Company paid life insurance, short term disability and long-term disability insurance Retirement savings plan with company match Paid vacation and holidays

Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites. What it's like to work here: This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do: Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training. Answering customer service phone calls and e-mails. Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell. 25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager. Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups. Other project related activities as needed. What will make you successful: 3 to 5 years of experience in a related field or position. Travel experience. Driver's license. Ability to get a passport (travel to Canada and Mexico). Experience with electrical systems and controllers - HMI troubleshooting experience. Proficiency with a multimeter. Must enjoy learning new things. Must be able to act calmly in stressful situations. Self-motivated and organized. Good communication skills.

Great Lakes Wine & Spirits is a growing statewide company seeking an RTD & Seltzer Field Specialist for our Brand Development Sales Team to service multiple accounts in Grand Rapids. Essential Duties & Responsibilities The RTD & Seltzer Field Specialist is a full-time, field-based sales role that focuses on selling, servicing, developing, and growing the GLWAS portfolio of ready-to-drink products within our retail partners throughout all divisions of the company - Retail Chain, Retail Independent, and On-Premises accounts. This role provides a phenomenal experience into both sales and the adult beverage industry with one of the strongest RTD Seltzer portfolios around - couples with a winning team culture. Field Specialists report directly to their team leader who is available to assist, mentor, and further sharpen their team's skills. Work Schedule This is a full-time position with a flexible schedule Monday through Friday. Evening and weekend hours may be required based on holiday schedules and business needs. Work Environment & Physical Demands This position operates in the field with daily travel, driving in all weather conditions. Physical demands require to frequently stand, walk, bend, kneel, crouch, stoop and climb throughout the day while lifting, stacking, moving, and rotating items without handles that weigh up to 50 pounds. Pushing and pulling carts with up to 100 pounds of force and operating warehouse equipment may be needed. Pay & Benefits Base Salary $40,000 (paid semi-monthly) $400 Monthly Car Allowance (non-taxed) Eligible for Tertile Bonuses and Incentives Vacation and Personal Time 6 Paid Holidays Competitive benefits including Medical, Dental, and Vision, Life Insurance, Disability, Employee Assistance Programs, and Group Legal coverage. Buy-Up Life Insurance and Disability coverage available. Eligible for 401K enrollment upon date of hire. Required Qualifications Minimum age of 21 years Bachelor's degree (preferred) Prior sales retail experience (preferred) Prior distribution industry experience (preferred) Basic competency with basic iOS devices Positive & Entrepreneurial Attitude A Success-Oriented, Competitive, and Creative Mindset Basic technical ability (Email / Excel / Text) Desire to learn and implement these learnings Additional Requirements Adhere to the policies and procedures outlined in the employee policy manual and any applicable contracts, signed agreements, and work rules. Cooperates with all management and staff of GLWAS. Follows all MLCC rules and regulations, as they apply to the position. Use alcohol in a responsible manner when related to business activities. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Great Lakes Wine & Spirits Great Lakes Wine & Spirits is Michigan's Largest Alcoholic Beverage Wholesaler, servicing all 83 Michigan counties. Employing over 1,000 people with facilities throughout the state, We Are Local, Everywhere. Founded as a family business nearly 80 years ago, the tradition of good business principles has remained the cornerstone of Great Lakes Wine & Spirits success. Honesty, hard work, fair dealing, service and an ongoing commitment to the customers and staff. Great Lakes Wine & Spirits strives to provide an ever-escalating standard of innovation and service to its customers and to responsibly enhance demand for its products. A valid driver's license and an acceptable Motor Vehicle Record (MVR) is required for this position. All applicants will be subject to a driving record check as part of the interview process. Failure to maintain a satisfactory driving record may result in withdrawal of the employment offer or disciplinary action, up to and including termination, if employed. By submitting an application, you consent to the company's screening of your driving record. All offers of employment are conditional based upon completed satisfactory of pre-employment screenings. This includes a background check on a criminal record, physical evaluation, agility(lift) test, and drug screen. Full disclosure is required before a criminal history is investigated and will not constitute an automatic bar of employment. Factors such as the date of offense, seriousness and nature of the violation, rehabilitation, and the position applied for will be taken into account. By submitting an application, you consent to the company's screening of your driving record and the conditions of employment. Job Posted by ApplicantPro

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

Tommy's is looking for a motivated, qualified, self-starter with a degree in Information Systems, Networking, Information Security, or a related experience that has an aptitude for troubleshooting, customer service and ticket management. This role will sit on the Information Technology team, and as an IT Technician, you will serve as a vital part of the organization when it comes to solving problems, both technical and operational, with solid interpersonal skills to be able to work directly with customers of any level of technology awareness and all levels of the organization.  What can Tommy's offer you? Base pay and eligibility for annual profit-sharing bonus Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance 401k match and complimentary financial planning services with Merrill Lynch Dependent Care FSA with on-site Daycare options Paid time off and paid holidays Opportunity for continued education and tuition assistance Valuable learning and development program Significant ability to grow internally for motivated and strong performing team members Fun, energetic, family-oriented work culture with an emphasis on team member morale Growing nationwide brand / presence Position Responsibilities:  Microsoft 365 product administrator - Exchange, Identity, Teams, SharePoint, Intune Device administration and support - Windows 10/11, MacOS, iOS, Android, printers Service Desk - Contribute to, maintain, track, manage, and execute ticket requests User Asset Administration - Auditing and updating user licenses, devices Cloud services administrator - Jira, Bluebeam, Solidworks, NetSuite, Adobe, Zendesk    Remotely troubleshoot issues via calls, shared screens, quick assist   Work and collaborate as part of the IT Team daily and meet regularly on collective projects   Document brief guides, instructions, and general communications for departmental or company-wide use  Perform other technology related duties as requested Position Qualifications & Candidate Attributes:  Associate or bachelor's degree in information systems, Information Security, or related field/experience 2+ years of help desk, support analyst, or technician experience preferred   Tech savvy and proficient in Microsoft Office Excellent written, oral, and interpersonal communication skills Process-oriented and strong collaborator, with the ability to communicate well Strong organizational and time management skills; ability to multitask and prioritize workload  Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions High level of integrity and dependability with a strong sense of urgency Views user service and care as high priority; exhibits a positive can-do attitude Displays a strong initiative and drive to identify gaps and fill them Work Environment and Physical Demands This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation. To successfully perform the essential functions of this job, team member must be able to: Ability to work and commute in all weather conditions. Drive between company locations as needed while on job. Frequently stand and work in a fast-paced environment where they will often be multitasking. Able to move about inside car wash Work with heavy and technical equipment, go up heights on ladder Constantly operate a computer and other office productivity machinery Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information. Able to walk, bend, twist, turn, stoop, climb steps, reach with hands Tolerate vibrating tools and louder than normal work environment at times. Frequently stand and walk for most of each shift. Ability to lift and maneuver up to 50 pounds. Company Overview: Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy's Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has helped develop hundreds of the most successful car washes around the world. Together, Tommy's Express and Tommy Car Wash Systems make up the Tommy's Corporate brand, headquartered in Holland, MI.

Job Description Key Responsibilities Respond to end user support requests. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Assist with configuration and troubleshooting of Hyper-V virtual machines. Install, configure, and maintain operating systems, applications, and peripheral equipment. Assist with user Active Directory/Microsoft 365/Entra ID account management, including password resets and access permissions. Setup and configuration of Cisco desk phones and Webex app. Utilize ConnectWise RMM tools for monitoring and remote support. Maintain accurate documentation in IT Glue. Provide basic training and guidance to end-users on IT systems and best practices. Maintain inventory of PC's, laptops, and printers. Support IT projects, including system upgrades and deployments. Preferred Qualifications Education: Associate degree in IT, Computer Science, or related field (or equivalent experience). Experience: 1-2 years in a technical support or help desk role preferred. Skills: Strong knowledge of Windows 11, MacOS a plus. Familiarity with networking concepts (TCP/IP, DNS, DHCP). Experience with Microsoft 365/Office/Entra ID and Active Directory. Experience using Connectwise RMM tools. Excellent troubleshooting and problem-solving skills. Ability to work independently Strong communication and customer service abilities. Preferred Certifications CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate Work Environment Office-based onsite in Sparta, MI Travel between companies in Sparta, MI required May require lifting and moving IT equipment (up to 50 lbs).

Temp We are currently seeking Desktop Support Technicians to be engaged on site at a major pharmaceutical institution in Kalamazoo, MI. This is a long-term project: Desk Side Support - Onsite technicians whose primary responsibility is to maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration. May perform remote support tasks such as helpdesk, security administration, etc. Scope: Diagnose and resolve product performance problems. Perform maintenance and repair services. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Installs and troubleshoots advanced and more complex hardware/software. Lenovo hardware (desktop/laptop). Resolves escalated break/fix troubleshooting customer issues. Intermediate level engineer who has in-depth knowledge of a majority of Lenovo products. Have knowledge across various host platforms and work comfortably in complex environments. Solid experience in Windows OS support in a Microsoft-based environment - knowledge of Win 8 Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc. Technical analysis skills Expert customer relationship skills - ability to communicate professionally in high-pressure situations, especially with executive and C-level staff Familiar with networking concepts and PC connectivity troubleshooting Well versed with PC and laptop hardware, printer setup and troubleshooting, MS Office, Outlook, etc. Ability to lift 40+ pounds - move PCs, monitors, boxes, etc Requirements: 1. Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. 2. Work on problems/projects of moderately complex scope 3. Exercise independent judgment within defined practices and procedures to determine appropriate action 4. Act as an informed team member providing analysis of information and limited project direction input 5. Follow established guidelines and interpret policies 6. Evaluate unique circumstances and makes recommendations 7. Years of experience: 3-7 years ***Interested candidates should reply with their resume for immediate consideration to ************************* *** Kalamazoo, Kalamazoo, MI 49001, United States of America

Job Description Printer Support Technician Compensation: $43,000 annual salary + $750/month car & phone stipend ($52,000 guaranteed pay, plus additional bonus opportunities) About the Role We are seeking a skilled Printer Support Technician to join our field service team. This role involves supporting, maintaining, and troubleshooting multifunction printers (MFPs) and printers for business clients across West Michigan. The right candidate will bring both technical knowledge and a strong customer-first mindset to ensure an excellent client experience. Responsibilities Daily Provide professional, timely, and courteous on-site support to business clients. Perform complete proactive service calls, ensuring devices run at peak performance. Troubleshoot hardware and software issues related to printers, MFPs, and connected environments. Maintain accurate tool and parts inventory within assigned car stock. Weekly Meet and maintain service performance metrics and reporting requirements. Monthly Audit and maintain car stock accuracy with less than 5% variation. Equipment & Tools HP, Xerox Computer/networking knowledge required for troubleshooting connectivity. Use of manufacturer support portals, diagnostic tools, and bonus incentive programs. What Makes You a Strong Fit Technical mindset with eagerness to learn and adapt. Ability to confidently troubleshoot both hardware and software issues. Comfortable working independently in the field and communicating with both customers and manufacturer tech support. Strong interpersonal skills-cordial, friendly, and professional under pressure. Requirements Experience: At least 2 years in a technical role (printer/MFP experience preferred), or mechanically inclined with a strong willingness to learn. Travel: Must have valid driver's license, a working vehicle and ability to travel daily across West Michigan. #TECH123 By providing your mobile number, you consent to receive text messages from Talent Strategy regarding your job application, interviews, and employment updates. Standard messaging rates may apply. Consent is voluntary and is not required to apply. You can opt out anytime by replying STOP or contacting us directly. View our Privacy Policy at **************************************

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Great Lakes Wine & Spirits is a growing statewide company seeking an RTD & Seltzer Field Specialist for our Brand Development Sales Team to service multiple accounts in Grand Rapids. Essential Duties & Responsibilities The RTD & Seltzer Field Specialist is a full-time, field-based sales role that focuses on selling, servicing, developing, and growing the GLWAS portfolio of ready-to-drink products within our retail partners throughout all divisions of the company - Retail Chain, Retail Independent, and On-Premises accounts. This role provides a phenomenal experience into both sales and the adult beverage industry with one of the strongest RTD Seltzer portfolios around - couples with a winning team culture. Field Specialists report directly to their team leader who is available to assist, mentor, and further sharpen their team's skills. Work Schedule This is a full-time position with a flexible schedule Monday through Friday. Evening and weekend hours may be required based on holiday schedules and business needs. Work Environment & Physical Demands This position operates in the field with daily travel, driving in all weather conditions. Physical demands require to frequently stand, walk, bend, kneel, crouch, stoop and climb throughout the day while lifting, stacking, moving, and rotating items without handles that weigh up to 50 pounds. Pushing and pulling carts with up to 100 pounds of force and operating warehouse equipment may be needed. Pay & Benefits * Base Salary $40,000 (paid semi-monthly) * $400 Monthly Car Allowance (non-taxed) * Eligible for Tertile Bonuses and Incentives * Vacation and Personal Time * 6 Paid Holidays * Competitive benefits including Medical, Dental, and Vision, Life Insurance, Disability, Employee Assistance Programs, and Group Legal coverage. * Buy-Up Life Insurance and Disability coverage available. * Eligible for 401K enrollment upon date of hire. Required Qualifications * Minimum age of 21 years * Bachelor's degree (preferred) * Prior sales retail experience (preferred) * Prior distribution industry experience (preferred) * Basic competency with basic iOS devices * Positive & Entrepreneurial Attitude * A Success-Oriented, Competitive, and Creative Mindset * Basic technical ability (Email / Excel / Text) * Desire to learn and implement these learnings Additional Requirements * Adhere to the policies and procedures outlined in the employee policy manual and any applicable contracts, signed agreements, and work rules. * Cooperates with all management and staff of GLWAS. * Follows all MLCC rules and regulations, as they apply to the position. * Use alcohol in a responsible manner when related to business activities. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Great Lakes Wine & Spirits Great Lakes Wine & Spirits is Michigan's Largest Alcoholic Beverage Wholesaler, servicing all 83 Michigan counties. Employing over 1,000 people with facilities throughout the state, We Are Local, Everywhere. Founded as a family business nearly 80 years ago, the tradition of good business principles has remained the cornerstone of Great Lakes Wine & Spirits success. Honesty, hard work, fair dealing, service and an ongoing commitment to the customers and staff. Great Lakes Wine & Spirits strives to provide an ever-escalating standard of innovation and service to its customers and to responsibly enhance demand for its products. A valid driver's license and an acceptable Motor Vehicle Record (MVR) is required for this position. All applicants will be subject to a driving record check as part of the interview process. Failure to maintain a satisfactory driving record may result in withdrawal of the employment offer or disciplinary action, up to and including termination, if employed. By submitting an application, you consent to the company's screening of your driving record. All offers of employment are conditional based upon completed satisfactory of pre-employment screenings. This includes a background check on a criminal record, physical evaluation, agility(lift) test, and drug screen. Full disclosure is required before a criminal history is investigated and will not constitute an automatic bar of employment. Factors such as the date of offense, seriousness and nature of the violation, rehabilitation, and the position applied for will be taken into account. By submitting an application, you consent to the company's screening of your driving record and the conditions of employment.