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  • Application Support Specialist

    Fusion HCR

    Remote support specialist job in Las Vegas, NV

    We are looking for an experienced Business Systems Applications Support Specialist who will be able to take charge of the Business Applications Support Helpdesk and Ticketing, be the Level 1 and 2 Analyst for all Business Systems Apps and show expertise in triaging issues with our main systems such as APTOS Retail, WMS, Oracle MFP and Great Plains with a good grasp of ERP Systems. Responsibilities: Provide technical support for enterprise-level application systems under the supervision of the Director of Business Systems. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users, and clients to improve application performance. Managing tickets across multiple business systems environments to ensure continued and synchronized operations. Establishing the root causes of application errors and escalating serious concerns to the Vendor. Keeping a record of escalation and scheduling application updates. Documenting processes and monitoring application performance. Providing front-end support to clients and colleagues in IT Respond to general questions and trouble tickets in a timely manner. Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue for Tier 1 and Tier 2 incidents. Prioritize multiple, open issues. Document issue triage as troubleshooting progresses. Follow best practices for change control of proposed solutions. Document actionable bugs for engineering resolution. Receive incoming calls from customers,, and service technicians and providing diagnostic support on appliances and other products. Accept and handle technical/diagnostic calls and process emails/requests to set up new service. Escalate calls as needed (Tier 1 & 2) for more in depth technical/diagnostic assistance by vendor or System Experts. Respond to customer and field technicians' emails Document & log support ticket on service calls in ticketing system. Process Tickets for APTOS, ORACLE MFP, GP and other systems. Complete status updates on service calls completion Report common issues identified from service partners for escalation Performs other specific duties or assignments as directed by Business Systems Director and Manager. Build a good liaison with the vendors. Requirements A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar. 5+ years demonstrable experience as an application support analyst in the legal industry or related field. Knowledge of ERP systems and programming languages, such as SQL, HTML and other scripting languages. Ability to comprehend and utilize the ITIL framework for Helpdesk and Service Desk,. Ability to manage triage, resolution, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and remote clients. Familiar with Service Desk software for managing Tickets. Determination to get to the root causes of application errors and repairing them. Ability to use various incident tracking tools. Exceptional communication and written skills.
    $67k-119k yearly est. 60d+ ago
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  • Senior Support Specialist

    Light & Wonder, Inc.

    Remote support specialist job in Las Vegas, NV

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. The Senior Support Specialist is responsible for project managing Customer Implementation and Support activities for L&W's Loyalty Marketing solution and platforms. This role will ensure timely and well-organized product implementations that meet or exceed customer expectations. The Senior Support Specialist will become a product SME, interfacing with, Product Management, Engineering, Training, and customer teams to support the setup and installation of technical systems, applications, and process designs for client-purchased or outsourced technology and business process solutions. Key Responsibilities Manage the implementation and launch of Systems Gaming products and features. Develop business and use cases and product launch plans. Collaborate with cross-functional teams-including engineering, product, and sales-to support product delivery and adoption. Create and maintain product documentation for internal and external stakeholders. Apply project management skills to oversee implementation timelines and deliverables. Engage with customers professionally, demonstrating strong customer-facing etiquette. Coordinate with offshore teams and accommodate global working hours as needed. Contribute to workforce planning by anticipating resource needs in collaboration with consulting and project teams. Qualifications Qualifications Deep subject matter expertise in Gaming Systems products, especially Loyalty or Marketing modules. Strong project management and organizational skills. Experience in technical system setup and implementation. Excellent communication and interpersonal skills in customer-facing environments. Ability to work effectively with global teams and across time zones. Proficiency in creating clear and effective product and process documentation. Up to 40% travel as required. Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations. Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
    $70k-134k yearly est. Auto-Apply 45d ago
  • Senior Support Specialist

    Light and Wonder

    Remote support specialist job in Las Vegas, NV

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. The Senior Support Specialist is responsible for project managing Customer Implementation and Support activities for L&W's Loyalty Marketing solution and platforms. This role will ensure timely and well-organized product implementations that meet or exceed customer expectations. The Senior Support Specialist will become a product SME, interfacing with, Product Management, Engineering, Training, and customer teams to support the setup and installation of technical systems, applications, and process designs for client-purchased or outsourced technology and business process solutions. Key Responsibilities * Manage the implementation and launch of Systems Gaming products and features. * Develop business and use cases and product launch plans. * Collaborate with cross-functional teams-including engineering, product, and sales-to support product delivery and adoption. * Create and maintain product documentation for internal and external stakeholders. * Apply project management skills to oversee implementation timelines and deliverables. * Engage with customers professionally, demonstrating strong customer-facing etiquette. * Coordinate with offshore teams and accommodate global working hours as needed. * Contribute to workforce planning by anticipating resource needs in collaboration with consulting and project teams. Qualifications Qualifications * Deep subject matter expertise in Gaming Systems products, especially Loyalty or Marketing modules. * Strong project management and organizational skills. * Experience in technical system setup and implementation. * Excellent communication and interpersonal skills in customer-facing environments. * Ability to work effectively with global teams and across time zones. * Proficiency in creating clear and effective product and process documentation. * Up to 40% travel as required. Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations. Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
    $70k-134k yearly est. 44d ago
  • Senior ESS Field Support Technician - Phoenix

    One Diversified, LLC

    Remote support specialist job in Las Vegas, NV

    What part will you play? The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within the following types of environments: Business/corporate offices, warehouses/ distribution centers, data centers, as well as construction sites. This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request. NOTE - US Citizenship is a requirement for this position due to the government customers it supports. What will you be doing? Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas. Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users. Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems. Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems. Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces. What do we require from you? High School Diploma or equivalent US Citizenship Minimum 21 years of age, due to the position including a company furnished vehicle. Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA) 3-5 years of experience in enterprise level Security System support Competencies in AutoCAD / Visio adequate to read drawings Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings Basic wiring skills General proficiency with computers and specialized software applications specific to the ESS industry Knowledge and experience in computer networking configuration/troubleshooting Must present well as client facing and working with high level executives within high pressure meeting situations Must maintain a valid driver's license with clean driving record Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.
    $59k-103k yearly est. 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Las Vegas, NV

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $38k-55k yearly est. 60d+ ago
  • Technology Support Specialist II, Premier Trust

    Advisor Group 3.9company rating

    Remote support specialist job in Las Vegas, NV

    Osaic Careers Technology Support Opportunity in Financial Services Technology Support Specialist II Role Type: Full time (5 days Weekly in Office) Salary: $60,000 - $70,000 per year + annual bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************** Summary: The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust. Responsibilities: Maintains a thorough working knowledge of all applications on the network Implement network security measures to protect against unauthorized access and cyber threats Manage firewalls, intrusion detection/prevention systems, and access control policies Maintain on premise Windows Server administration Conduct network vulnerability assessments and remediation Plan for future network growth and scalability needs Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure Develop and maintain the organizations Information Security Policies and Procedures Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations Ensuring technology standards and best practices are met Assist the Technology Officer to test and maintain disaster and emergency recovery plans Act as a backup to the Technology Officer's daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc. Works with other departments to use new technologies to streamline company policies and rules Evaluates new technology and makes recommendations on technological solutions Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority Refers problems to appropriate individuals and ensures answers or information is received by inquiring party Ability work independently and in a team environment Maintains strict confidentiality of all records and data received and produced. Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts. Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer. Comply with all company policies and procedures, state laws and regulations. Participate in required annual BSA/AML/OFAC and Compliance training. Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position. Understand business implications of decisions; display orientation to profitability; align work with strategic goals. Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. All other duties as assigned Education Requirements: High School Diploma or equivalent (GED) required. Basic Requirements: Salesforce knowledge is a plus Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel. Effective communication and leadership skills. Ability to analyze complex problems and identify appropriate solutions. Ability to make rule based and analytical decisions. Ability to organize, prioritize and handle multiple tasks. Ability to conduct training needs analysis. Ability to pay close attention to detail. Ability to maintain complete confidentiality of information Ability to effectively function as a team player Ability to be at work on a regular and predictable basis
    $60k-70k yearly Auto-Apply 60d+ ago
  • Student Worker - ITS Online Help Desk Support

    Nevada State College 4.0company rating

    Remote support specialist job in Henderson, NV

    Nevada State University appreciates your interest in employment. To ensure your application process runs smoothly, we ask that you keep in mind the following when completing your application: * The required documents are listed below on the posting. Your application may not be considered if you do not attach the required documents. * Draft applications are saved automatically and can be accessed through your candidate home account. Completed applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. * Please note, recruitment will close without notice when a hiring decision has been made. If you need assistance or have questions regarding the application process, please contact the Human Resources department at ************** or *********************. Job Description Nevada State University invites applications for the position of Student Worker - ITS Online Help Desk Support for the Information & Technology Services department. About the institution: Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else. Nevada State University continues to grow as an institution of higher education. In Fall 2024, the enrollment surpassed 7,500, with 7,464 undergraduate students and 85 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 41% are Hispanic, 13% are Asian/Pacific Islander, 9% are Black/African American, 22% are White, and 6% are multiracial. We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish. In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada. We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community. We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education. Core Responsibilities: * Provide tier 1 technology phone, online, and walk-in support for Nevada State University students, faculty and staff: * Ticket creation and work order routing * Password resets * Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services * Remote troubleshooting assistance to end-users * Assist in the development of training materials and knowledge base articles related to computer use and software applications. * Assist ITS staff with regard to events, classroom services, hardware & software deployments and other related activities. * Arrive for scheduled work hours promptly. * Adhere to security policies and code of confidentiality related to department operations. * Maintain work area and equipment in a clean and orderly condition. * Maintain high-level of professionalism at all times. * Understand and follow written and orally communicated instructions. * Provide feedback to management to improve and streamline business processes and best practices. Minimum Qualifications: * Must be in good academic standing and maintain a GPA of 2.0 or higher. * Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State. * Must have a minimum of one (1) year customer service experience. * Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas). Please note: Applicants must meet the posted minimum qualifications at the time of application in order to be considered for the position. Preferred Qualifications: * Strong customer service skills. * Strong written and verbal communication skills. * Ability to diagnose and resolve end user computing related issues. * Ability to maintain accurate record keeping and logs. * Ability to learn and provide training on various software applications. * Ability to work under minimal supervision. * Basic troubleshooting skills related to: * Internet, web browsers, and related plug-ins * Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) * Wired and wireless network systems * Operating systems including Windows and MacOS Work Hours: Student employees can work up to 19.5 hours per week. Hourly Rate: $14.00 per hour. Special Instructions for Internal NSHE Applicants Nevada State University employees or employees within the Nevada System of Higher Education (NSHE, UNLV, UNR, NSU, CSN, TMCC, WNC, GBC, or DRI) MUST use the "Browse Jobs" process within Workday to find and apply for jobs at Nevada State and other NSHE Institutions. Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. Exempt No Full-Time Equivalent 0.0% Required Attachment(s) Please note, once you submit your application the only attachment(s) viewable to you will be the attachment(s) to the resume/CV section of the application. Any additional required attachment(s) to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment(s) will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at *********************. Please upload the following documents: * Detailed resume listing relevant qualifications and experience; * Copy of Fall or Spring schedule and proof of current GPA; * Cover Letter indicating why you are a good fit for the position and Nevada State University; * Names and contact information of three references (you will be notified before references are contacted). Applications that do not include the required uploaded documents may not be considered. Student candidates are encouraged to visit the Career Services Center (RSC 128 | ************ | **********************) to receive assistance with their resume, cover letter, and/or interview skills. Posting Close Date 06/30/2026 Note to Applicant Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. Nevada State University does not currently sponsor Visas, all applicants must be eligible to work in the United States without sponsorship. Nevada State University
    $14 hourly 42d ago
  • IT Support

    Astound Group LLC 4.2company rating

    Remote support specialist job in Las Vegas, NV

    Job Description WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients-powered by AI, integrated creative, and next-gen content strategy-and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success. KEY RESPONSIBILITES: Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support Ensures users/customers are provided with professional, courteous, and timely support and service Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Tests compatibility of new programs with existing ones. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Installs software and necessary applications for workflow. Carries out software, network, and database performance tuning. Documents hardware and software updates. Strong ability to manage productive relationships with both external and internal users Ability to work independently and in a team environment High degree of personal initiative Adaptable to changing priorities and ad hoc requests Superior Microsoft Office skills, including Word, Excel, and Visio Courses or experience in some of the following areas: computing science, information systems or equivalent programs Install and configure hardware and software components Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues Manages the maintenance of all hardware and software Performs other duties as assigned QUALIFICATIONS: Bachelor's degree in computer science or engineering or related field, preferred 0-2 years of experience in a similar role Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN) Experience troubleshooting systems Skilled in database programming and software installation Proficient with MAC and OS Excellent written and oral communication skills Familiar with a range of software and hardware Demonstrated experience as a support analyst in a corporate environment Valid driver's license (G class) THE VALUES YOU ALIGN WITH: Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients. Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results. Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism. Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences. Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results. Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts. BENEFITS AND COMPENSATION: The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. Excellent Medical Insurance Excellent Dental Insurance Excellent Vision Insurance Paid Time Off, Holiday Pay 401K matching program after 90 days of employment 100% Company Life and Long-Term Disability Coverage Employee Referral Program DIVERSITY COMMITMENT: We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.
    $39k-67k yearly est. 30d ago
  • NightOps IT Support Specialist

    North American 4.2company rating

    Remote support specialist job in Las Vegas, NV

    General information Name NightOps IT Support Specialist Ref # 1944 City Las Vegas State Nevada Country United States Work Hours 6p - 3a PST Function Information Technology Description & Requirements Job Description As the NightOps IT Support Specialist, you are the first line of defense when most of the organization is offline. You'll own nightly ERP escalations, respond to site/network connectivity issues, handle time-sensitive warehouse calls, monitor infrastructure health, and drive down the after-hours ticket queue so the day team starts clean. You'll partner with daytime IT to ensure seamless handoffs and consistent service levels. Responsibilities Include Incident Response & Escalations: * Serve as the primary after-hours point for ERP incidents and escalations, triaging alerts, restoring service, and engaging on-call SMEs or vendors when needed. * Respond to site/network connectivity degradations and outages; execute standard operating procedures (SOPs) for WAN/LAN/Wi-Fi troubleshooting and failover. * Answer warehouse operations calls (e.g., scanners, labelers, WMS access, shipping stations) and resolve issues that block fulfillment and logistics. * Coordinate with other IT teams and external partners to drive timely resolution of critical events. Monitoring & Reliability: * Proactively monitor infrastructure (servers, networks, cloud services, security alerts) and investigate anomalies before they escalate. * Perform routine off-peak maintenance (patches, reboots, health checks) to minimize business disruption. Ticketing Queue Management: * Own the after-hours ticket queues: review, prioritize, resolve, and document; drive backlog clean-up so queues are "day-ready." * Meet or exceed published SLAs and contribute concise shift notes for the day team handoff. Client & Endpoint Support: * Provide remote support for Windows/mac OS endpoints and mobile (iOS/Android) used in operations and leadership. * Assist with Intune-based deployments, updates, and secure re-imaging; manage equipment shipping/returns for remote users. Collaboration & Continuous Improvement: * Keep crisp shift reports and incident records; communicate open issues and risk items to daytime IT. * Partner with corporate/regional IT to align after-hours practices to enterprise standards and contribute to playbook improvements. Qualifications & Skills Required - * 2+ years in an IT support / service desk / NOC role with hands-on troubleshooting across hardware, software, and networking. * Strong fundamentals in Windows, mac OS, and mobile OS support (iOS/Android). Working knowledge of ITSM platforms (e.g., ServiceNow, Freshservice) and remote support tools; disciplined ticket hygiene and documentation. * Network troubleshooting (DNS, DHCP, VPN/WAN/LAN, Wi-Fi) and familiarity with security alerting/response concepts.Clear, calm communication under pressure; ability to work independently on overnight shifts, with occasional weekend coverage. Preferred - * Microsoft 365 / O365 administration exposure (Entra ID/Azure AD, Intune, Teams). Certifications such as CompTIA A+, Network+, or ITIL Foundation. * Experience with enterprise/ERP environments and warehouse technologies (WMS, RF scanners, label printers) Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ****************** BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities. *
    $36k-68k yearly est. 23d ago
  • Kiosk Field Support (Reno)

    William Hill Sportsbook

    Remote support specialist job in Las Vegas, NV

    Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market! The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the following WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. On the Technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market! The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the following What You Will Do: Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminals. Identify and act on opportunities to improve support mechanism as to best support book teams and DM. Resolve and report book team concerns/complaints on kiosk operations. Proactively build and retain great working relationships with District Manager's and casino partners. Deliver a compliant environment with Gaming Control Board Laws, regulations, rules and procedures. Collaborating with the other members of the sportsbook team and Management to create long-term support strategy. Communicate effectively, cascade relevant information and encourage feedback Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendors. Promote a positive image for William Hill within the industry and community What You Will Need: Creative problem-solving skills. Strong technical understanding of CBS equipment Ability to identify and fix problems without supervision Strong analytical skills Ability to manage a diverse range of activities Effective at planning and prioritizing Willingness to drive on a regular basis Physical Requirements: Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment
    $37k-60k yearly est. Auto-Apply 10d ago
  • BFC Contractor- SEES- Vols

    Ccsd

    Remote support specialist job in Henderson, NV

    BFC Contractor- SEES- Vols - (230004DJDescription To apply for this position you must be part of the BFC and pre-approved by the director of Facilities Management Department. Primary Location: HENDERSONWork Locations: FACILITIES ASSET MANAGEMENT 1180 MILITARY TRIBUTE PLACE HENDERSON 89074Organization: Clark County School DistrictJob Posting: Apr 18, 2023, 10:23:57 PMUnposting Date: Ongoing
    $44k-77k yearly est. Auto-Apply 10h ago
  • ANALYST I - DESKSIDE

    The Venetian Resort Las Vegas

    Remote support specialist job in Las Vegas, NV

    The primary responsibility of the Deskside Analyst, Level I is to assist The Venetian Resort Team Members with high-quality deskside services which enable them to perform their work related responsibilities to the best of their abilities. Essential Duties & Responsibilities: * Manage and maintain service ticket work queue. * Contact the customer to confirm and acknowledge ownership of support issues. * Update tickets in a timely manner. * Review ticket queue every hour or update tickets every 2 hours, whenever a ticket status changes. * For all incident tickets contact the customer within 15 minutes of ticket receipt to acknowledge ownership of their issue and begin the resolution process which will include resolving by phone or responding on-site to the user's desktop. * Update drop down fields within the service ticket to accurately reflect the issue or request and support provided. * Keep the ticket comment field updated with current work status and provide a complete description of all final resolution work performed. Additional Duties & Responsibilities: * Keep the customers well informed of their actions including issue or request ticket status. * Escalate issues to management in a timely fashion. * Respond to management timely when a request is submitted. * Create Documentation based on the duties required of Deskside Analyst - Level 1. * * Engage in technical training to increase knowledge base and skill level, including certification training. * Repair and install various network peripherals. * Troubleshoot software/hardware problems through debugging, testing, and vendor assistance. * Provide recommendations regarding software/hardware changes to correct problems. * Install and update PC virus protection programs. Additional Duties & Responsibilities: * Troubleshoot diagnoses and identifies failing/failed components through use of testing procedures and diagnostic software. * Communicate resolution to appropriate IT staff and system users. * Instruct system users on basic application and personal productivity software functions in an informal setting. * Support of PC hardware and software for the organization. * Research and resolve complex, technical user problems. * Safety is an essential function of this job. * Consistent and regular attendance is an essential function of this job. * Performs other related duties as assigned. Additional Duties & Responsibilities: Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Minimum Qualifications: * AA or AS Degree and A+ certification is desirable and may offset 3 year prior experience if proficiency with Microsoft Windows, Microsoft office products, ability to connect and install software drivers associated with external printers and understanding of WIFI and wireless connectivity can be demonstrated. * Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy. * Proof of authorization/eligibility to work in the United States * 3 year prior experience with PC service and support. * Must have proficiency in the following software or system: MS Office, Windows 95/NT, XP, MS Exchange . * Must have previous experience connecting and installing software drivers associated with external printers. * Ability to perform basic printer repair such as roller replacement. * Ability to install and replace desktop computer components. * Proficiency with resolving WiFi and wireless connectivity issues. * Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. * Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements: * Physically access all areas of the property and drive areas with or without a reasonable accommodation. * Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. * Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. * Lift or carry 50 pounds, unassisted, in the performance of specific tasks as assigned. * Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. * Work in a fast-paced and busy environment. * Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
    $43k-61k yearly est. 44d ago
  • Micros Application Support Specialist

    Silverton Casino 4.3company rating

    Remote support specialist job in Las Vegas, NV

    Responsible for supporting all software products throughout the Company, including troubleshooting, user management, and customization. Specific skills will be required for Point-of-Sale Systems, Oracle Symphony/Micros preferred. Executes work that is associated with project plans created by IT Management for upgrading or enhancing systems. Principal Responsibilities and Duties Point of Sale Systems experience, emphasis on Oracle Symphony/Micros preferred. Dotted line to the VP of Hospitality/Director of Culinary F&B on Point-of-Sale Menu, pricing, and system direction. Weekly audit review of the outlet for pricing and correct mapping to the profit center. Attend F&B meeting/BEO Meetings, monthly meetings with F&B leadership for all F&B outlets. Provide any additional equipment or upgrade recommendations for the Oracle Symphony/Micros Capital process. Point person for any upgrades to Oracle Symphony/Micros. Attend menu rollouts & tasting for F&B venues. Support all outside F&B events that have Oracle Symphony/Micros function and sales. Maintains software support procedures of property computer systems and information technology. Determines business needs where a technological solution is possible. Develop relationships with vendors. Works with departments to understand their IT requirements. Project management. Communicate with business owners on the status of software troubleshooting and customization. Provides an expert functional IT resource to end users on various Hospitality and Business systems. Providing a communication liaison function between software vendors and the business. Coordinates the development and implementation of training programs to assist in ongoing operations. Maintains information security procedures, policies, and processes that are set forth. Responsible for IT Internal Control compliance Ensure proper SOP and its usage Attend property-wide meetings to keep in touch with other departments' computing needs. Briefs the IT Management on the status of information/business systems-related issues. Ensure computing systems are operating in compliance with the Gaming Control Board regulations. Resolve staff conflicts. Ensures that security integrity for all computing systems is maintained and documented. Ability to communicate with staff on an advanced support software technical level. Ability to communicate with co-workers and senior management on a non-technical level. Ability to analyze the needs for other department tasks and match a cost-effective computing resource to those tasks and resolve business software issues. Able to grasp methods of other operator jurisdictions. Competent in oral and written communications. Ability to learn computing systems from both a technical and user point of view. General Job Responsibilities and Duties: Maintain a high quality of guest service according to Silverton Be Amazing Service Standards. Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards. Maintain an open line of communication with Managers. Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance on all scheduled shifts is considered an essential function of the job. Arriving on time for all scheduled shifts is considered an essential function of the job. Other duties as assigned. Qualifications To perform the job successfully, an individual should demonstrate the following Silverton Values : Character: Always do the right thing and treat everyone with dignity and respect. Collaboration: Celebrate Diverse ideas, thoughts and talents. Care: Be KIND to yourself and each other. Fun: Our guests are here to have FUN, so we should have FUN, too. Excellence: Be Amazing! Skills, Education & Other Requirements College degree in computer science or related field or at least 1+ years of experience in a Software support capacity. Casino Business Applications Experience preferred Technical background knowledge in all aspects of network, business software support and desktop computing. Knowledge in project management and familiarity with project management programs. Familiar with casino, hotel, and food and beverage operations preferred Must have excellent written and verbal communication skills. Required Work Cards Identification that establishes identity Identification that establishes the right to work in the United States Gaming card registration DMV printout Machinery, Work Equipment, Programs, Software, Hardware Used Windows Server Software management tools iSeries preferred POS Systems - Symphony/Micros preferred PMS Systems Systems Interface understanding Phone Systems Microsoft Project Microsoft Office Suite Project Software
    $29k-43k yearly est. 11d ago
  • IT Technician

    State of Nevada-Judicial Branch

    Remote support specialist job in Las Vegas, NV

    The Nevada Supreme Court is dedicated to providing fair, efficient, and accessible justice to all. We believe that diverse perspectives strengthen our team and enrich our service to the public. We're seeking a dedicated IT Technician to support our technology needs and ensure seamless operations for the Nevada Judiciary. This role offers an opportunity to make a tangible impact, support essential judicial functions, and grow your IT career in a dynamic, collaborative environment. If you are passionate about technology, enjoy solving problems, and value service excellence, we encourage you to apply! This position is based in Las Vegas, Nevada. We welcome applicants from diverse backgrounds to strengthen our commitment to inclusivity in serving the judiciary and the public. Key Responsibilities: User Support: Deliver empathetic, high-quality customer service by timely responding to user requests, diagnosing issues, and prioritizing problems. Log all activity in the service desk system and resolve requests via phone or in-person. Troubleshooting: Diagnose and resolve user issues using research and diagnostics while ensuring timely support and clear communication. Printer Management: Maintain printer operations, including toner replacement and managing user access. Training and Guidance: Assist users with office productivity software and support the setup and configuration of telecommunication equipment. Procurement Support: Help with hardware and software purchasing processes, maintaining accurate inventory records, and manage loaner equipment. Installation and Maintenance: Conduct installations and routine maintenance of computers, printers, and software to ensure optimal performance. Project Participation: Collaborate on or lead IT projects, driving improvements in operations and policies to enhance service delivery. Courtroom Audio/Visual Support: Operate and troubleshoot AV equipment, ensuring all sessions run smoothly and that participants can effectively use presentation and recording tools. Qualifications: Strong technical skills in computer hardware, software, and peripherals. Certifications are a plus but not required. Proactive troubleshooting and diagnostic abilities, to resolve technical issues quickly. Customer service mindset with the ability to communicate clearly and patiently with users of varying technical skill levels. Experience with service desk operations, inventory management, and familiarity with remote troubleshooting tools is a plus. Familiarity with tools such as PDQ, Jira, and Confluence is highly valued. Additional: Las Vegas is an exciting and dynamic area with constant entertainment such as museums, fine dining, shopping, and a vibrant night life. In addition to the lights of the strip, Las Vegas has plenty of activities for outdoor lovers including hiking, skiing, boating, and off-roading. Nevada's beautiful landscape, exciting adventures, and thriving economy are just a few of the reasons to join the Silver State workforce! Benefits include: Health Insurance: medical, dental, life and disability insurance programs for employees and dependents/family are offered. Vacation: Accrual of three weeks of annual leave each year. Sick Leave: Accrual of three weeks of sick leave each year. Holidays: 12 paid holidays per year. Retirement: Participation in the Nevada Public Employee Retirement System (PERS). Deferred Compensation: The State has a voluntary deferred compensation program. No Nevada state income tax. Public service loan forgiveness. Flexibility: a work-life balance beyond compare! Please note the posted salary is based on the Employee/Employer paid contribution plan to PERS. Applicants should submit a resume and list of three references. This recruitment is set to close on Friday, January 23, at 11:59 p.m. Depending on the number of applicants, this recruitment may close early. Qualified applicants are encouraged to apply as soon as possible.
    $43k-83k yearly est. Auto-Apply 2d ago
  • IT Technician

    Sunrise Childrens Foundation 2.9company rating

    Remote support specialist job in Las Vegas, NV

    The IT Technician provides essential Help Desk and technical support for Sunrise Children's Foundation (SCF), ensuring staff can effectively use technology to perform their work. This role focuses on Tier I and Tier II support, assisting with troubleshooting, installations, account access, and device setup. The IT Technician works closely with the Lead IT Technician and IT management to maintain equipment, software, and security systems across multiple SCF sites while developing technical documentation and supporting users through training and responsive service. RESPONSIBILITIES/DUTIES (including but not limited to): Serve as the first point of contact for employees seeking technical assistance in person, by phone, email, or through remote support software Manage and resolve tickets through the organization's cloud-based ticketing system (E-WorkOrders). Diagnose and resolve Tier I and Tier II issues, including account access, printing, email, network connectivity, and application errors. Assist with installing, configuring, and maintaining desktops, laptops, tablets, and peripheral devices. Support setup and troubleshooting of workstations, printers, and other peripherals connected to local or cloud-based networks Assist with installing, configuring, and maintaining desktops, laptops, tablets, and peripheral devices. Monitor and report security alerts, phishing attempts, or device vulnerabilities to the Lead IT Technician. Maintain proper documentation of passwords, access credentials, and IT asset changes in accordance with SCF policies. Assist in preparing IT documentation, user guides, and standard operating procedures as directed. Maintain accurate inventory of IT assets, including computers, tablets, peripherals, and accessories. Assist with basic training for users on software, hardware, and IT best practices. Collaborate with the Lead IT Technician and department leadership to ensure consistent service delivery. Provide on-site and remote assistance across all SCF locations as needed (Las Vegas, Henderson, North Las Vegas, etc.). Work with other departments during organizational and fundraising events as directed. Perform other duties as assigned by the Lead IT Technician or IT & Facilities Director. Executing IT Support Technician responsibilities, including but not limited to setup and troubleshooting standard and non-standard computer software (IBM Security MaaS360, RemoteGhost, Office, Google Chrome, Adobe Reader, ChildPlus, NuancePDF, etc.). PHYSICAL REQUIREMENTS & WORKING CONDITIONS: Requires sustained attention to detail and the ability to sit for extended periods of time. Involves occasional standing, walking, squatting, or reaching. Requires manual dexterity and the ability to lift or move objects up to 50 pounds. Involves driving personal or company vehicles, navigating office/classroom/clinic environments, and effective communication skills. Reasonable accommodations may be made available to qualifying employees to enable individuals with disabilities to perform the essential functions of their job. Qualifications Education & Work Experience High school diploma or equivalent is required. 6 months of IT support or related technical experience required. Preferred Bilingual (English- Spanish) speaking and writing skills preferred. 1 - 2 years of IT support work experience is preferred. Coursework or certification in IT, Information Systems, or a related field is preferred. Experience in non-profit or multi-site organizations is preferred. A valid Driver's License & clean driving record must be maintained throughout the duration of employment with SCF. Skills & Abilities Maintain a positive attitude towards others and interact tactfully and discreetly. Knowledge of Microsoft Windows 10/11, Microsoft 365, and Active Directory user management. Familiarity with Intune device management, basic networking, and endpoint security concepts. Competence in installing and troubleshooting hardware, software, and peripherals. Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs). Experience with ticketing systems, such as E-WorkOrders or similar platforms. Strong troubleshooting and communication skills. Benefits Medical Insurance Dental Insurance Vision Insurance Supplementary Benefits Employer Paid Life Insurance Employer Paid Short-term and Long-term Disability PTO with Accrual Starting at Hire 401(k) with a match COVID Paid Sick Leave 10 Paid Holidays Hardship Assistance Fund Employee Assistance Program (EAP) Wellness Programs
    $41k-67k yearly est. 7d ago
  • Information Technology Technician | Part-Time | Allegiant Stadium

    Oakview Group 3.9company rating

    Remote support specialist job in Las Vegas, NV

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Allegiant Stadium is looking for an Information Technology (IT) Technician to join our team. The IT Technician will support our in-house IT department on event days in a variety of areas, including new hire technology setup, onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support primarily focused on Point of Sales devices. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. This role will pay an hourly rate of $25.00-$30.00. Benefits for Part Time Roles: 401(k) SavingsPlan and 401(k)matching. This position will remain open until March 13, 2026. Responsibilities * Install, configure, and troubleshoot computer systems, hardware, and software. * Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting. * Follow established procedures and processes for computer maintenance. * Provide training and support to team members in the use of computer systems and software. * Ability to work irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays. * Set up new employees' technology, including laptops, desktops, and mobile devices. * Provide onboarding training on how to use the company's IT systems and applications. * Excellent customer service skills over the phone, by email and in-person. * Provide technical support to employees who are having problems with their hardware or software using help desk software. * Support the company's digital signage network. * Troubleshoot problems and ensure that the network is secure. * Administer the company's O365 environment. * Conduct a weekly cybersecurity review of all systems, emails, and endpoints. * Check for malware, vulnerabilities, and unauthorized access through Sophos. * Work with employees to understand their needs and then recommend solutions that meet those needs. * Other duties, responsibilities and/ or projects as assigned. Qualifications * 2 years of increasing responsible experience in the installation, maintenance, and removal of telephone, data, personal computers, and wireless network systems. * A combination of specialized technical training in the installation and maintenance of Point of Sale Technology/PC systems and technical education desired. * Ability to work a variable work schedule (including evenings, weekends, and holidays as required), depending on event and business requirements. * Experience in public facility preferred. * CompTIA A+ certification desired. * An understanding of how PCs function in a networking environment. * Principles and techniques of maintenance and repair for PC systems and related equipment. * A Basic Understanding of wireless mobile devices including but not limited to laptops, cell phones and tablets. * Advanced computer proficiency and Microsoft Office products knowledge to include: Excel, Word, Outlook and Power Point. * Safe work practices. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $25-30 hourly Auto-Apply 44d ago
  • Joint Data Link Network Administrator

    JT3 4.3company rating

    Remote support specialist job in North Las Vegas, NV

    JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES Performs a variety of fundamental tasks under general supervision of a senior level engineer, involved in the installation, operations, testing and maintenance of electronic equipment and systems. Performs Operations and Maintenance on assigned Joint Data Network (JDNA)/Link 16 equipment. The Joint Data Link Network Administrator (JDNA) is responsible to the Joint Interface Control Cell (JICC) watch officer, Joint Data Link Network Operations Officer (JDNO) and Joint Interface Control Officer (JICO) for all system administrators matters for the JICC computer systems. The JDNA will coordinate with the appropriate computer activities and units to resolve all computer support issues for the JICC computers. Assists the JDNO and JICO with the operation and maintenance of the JDN. Assists in the design, development, modification and analysis of Data Link (Link 16/Situational Awareness Data Link) hardware devices and/or systems Configures and operates Link-16 host and auxiliary equipment such as Joint Range Extension (JRE), Link monitoring and Management Tool (LMMT), Joint Tactical Radio System (JTRS), Situational Awareness Data link (SADL) and Terminal Housing Case (THC). Performs corrective and preventative maintenance on all assigned equipment Diagnoses malfunctions in new and existing systems; makes improvements or modifications to produce desired results. Performs system administration duties, including networking on Unix/Linux equipment Performs upgrades and installations to Windows 7/10 equipment. Performs Link 16 operations at a minimum of Joint Tactical Information Distribution Systems (JTIDS) 101 levels. Works closely with project management, other engineering disciplines, configuration management, quality assurance and operations support in the design and deployment of systems or enhances. Perform all other position related duties as assigned or requested. DESIRED QUALIFICATIONS Minimum of 3 years with Tactical Data Link/BC3 experience to include patching in upgrades and software/hardware troubleshooting. Knowledge of Link 16 operations at a minimum of JTDS 101 and at least four years of applicable Data Link experience. AJOC (JT-310) course completion highly recommended/desired. REQUIREMENTS - EDUCATION, TECHNICAL AND WORK EXPERIENCE Associates Degree in Engineering/Computer Sciences or other technical discipline or formal academic/vocational/military training and a minimum of 7 or more years of technical/professional experience in the specialty field. Must have specific experience in the use of MS Office and Web enabled applications. Incumbent must possess planning/organizing skills and must be able to work under deadlines. Employee is expected to routinely cross-fields in the completion of somewhat difficult and varied assignments. Must be capable of updating or repairing computer systems. CompTIA Security+ Certification (will need to attain, if candidate does not currently hold, within six months of position acceptance). Must have a professional knowledge of applicable engineering concepts and principles, and a familiarity with related engineering fields. Must have a practical knowledge of test methods and practices sufficient to perform routine to more complex engineering procedures and to prepare or make minor modifications of standard test procedures or test equipment work instructions. Must qualify for and maintain a Top Secret Security Clearance with possible SCI. SALARY The expected salary range for this position is $77,000 to $110,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer matching JT4 Will Match 50% up to an 8% Contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Follows Crypto/COMSEC and IA procedures. Perform custodian responsible for CA/CRL Accounts. Works with Secure Telephone Equipment data/voice procedures. Performs operations of Compunetix radio equipment. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 75 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. Routine travel to remote Company work locations will be required. Night and weekend shifts will be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U. S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: CSAN6, JIT13; A2NTTR
    $77k-110k yearly 1d ago
  • Joint Data Link Network Administrator

    JSOP8

    Remote support specialist job in North Las Vegas, NV

    JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES Performs a variety of fundamental tasks under general supervision of a senior level engineer, involved in the installation, operations, testing and maintenance of electronic equipment and systems. Performs Operations and Maintenance on assigned Joint Data Network (JDNA)/Link 16 equipment. The Joint Data Link Network Administrator (JDNA) is responsible to the Joint Interface Control Cell (JICC) watch officer, Joint Data Link Network Operations Officer (JDNO) and Joint Interface Control Officer (JICO) for all system administrators matters for the JICC computer systems. The JDNA will coordinate with the appropriate computer activities and units to resolve all computer support issues for the JICC computers. Assists the JDNO and JICO with the operation and maintenance of the JDN. Assists in the design, development, modification and analysis of Data Link (Link 16/Situational Awareness Data Link) hardware devices and/or systems Configures and operates Link-16 host and auxiliary equipment such as Joint Range Extension (JRE), Link monitoring and Management Tool (LMMT), Joint Tactical Radio System (JTRS), Situational Awareness Data link (SADL) and Terminal Housing Case (THC). Performs corrective and preventative maintenance on all assigned equipment Diagnoses malfunctions in new and existing systems; makes improvements or modifications to produce desired results. Performs system administration duties, including networking on Unix/Linux equipment Performs upgrades and installations to Windows 7/10 equipment. Performs Link 16 operations at a minimum of Joint Tactical Information Distribution Systems (JTIDS) 101 levels. Works closely with project management, other engineering disciplines, configuration management, quality assurance and operations support in the design and deployment of systems or enhances. Perform all other position related duties as assigned or requested. DESIRED QUALIFICATIONS Minimum of 3 years with Tactical Data Link/BC3 experience to include patching in upgrades and software/hardware troubleshooting. Knowledge of Link 16 operations at a minimum of JTDS 101 and at least four years of applicable Data Link experience. AJOC (JT-310) course completion highly recommended/desired. REQUIREMENTS - EDUCATION, TECHNICAL AND WORK EXPERIENCE Associates Degree in Engineering/Computer Sciences or other technical discipline or formal academic/vocational/military training and a minimum of 7 or more years of technical/professional experience in the specialty field. Must have specific experience in the use of MS Office and Web enabled applications. Incumbent must possess planning/organizing skills and must be able to work under deadlines. Employee is expected to routinely cross-fields in the completion of somewhat difficult and varied assignments. Must be capable of updating or repairing computer systems. CompTIA Security+ Certification (will need to attain, if candidate does not currently hold, within six months of position acceptance). Must have a professional knowledge of applicable engineering concepts and principles, and a familiarity with related engineering fields. Must have a practical knowledge of test methods and practices sufficient to perform routine to more complex engineering procedures and to prepare or make minor modifications of standard test procedures or test equipment work instructions. Must qualify for and maintain a Top Secret Security Clearance with possible SCI. SALARY The expected salary range for this position is $77,000 to $110,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer matching JT4 Will Match 50% up to an 8% Contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Follows Crypto/COMSEC and IA procedures. Perform custodian responsible for CA/CRL Accounts. Works with Secure Telephone Equipment data/voice procedures. Performs operations of Compunetix radio equipment. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 75 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. Routine travel to remote Company work locations will be required. Night and weekend shifts will be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U. S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: CSAN6, JIT13; A2NTTR
    $77k-110k yearly 1d ago
  • Joint Data Link Network Administrator

    A1412TW

    Remote support specialist job in North Las Vegas, NV

    JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES Performs a variety of fundamental tasks under general supervision of a senior level engineer, involved in the installation, operations, testing and maintenance of electronic equipment and systems. Performs Operations and Maintenance on assigned Joint Data Network (JDNA)/Link 16 equipment. The Joint Data Link Network Administrator (JDNA) is responsible to the Joint Interface Control Cell (JICC) watch officer, Joint Data Link Network Operations Officer (JDNO) and Joint Interface Control Officer (JICO) for all system administrators matters for the JICC computer systems. The JDNA will coordinate with the appropriate computer activities and units to resolve all computer support issues for the JICC computers. Assists the JDNO and JICO with the operation and maintenance of the JDN. Assists in the design, development, modification and analysis of Data Link (Link 16/Situational Awareness Data Link) hardware devices and/or systems Configures and operates Link-16 host and auxiliary equipment such as Joint Range Extension (JRE), Link monitoring and Management Tool (LMMT), Joint Tactical Radio System (JTRS), Situational Awareness Data link (SADL) and Terminal Housing Case (THC). Performs corrective and preventative maintenance on all assigned equipment Diagnoses malfunctions in new and existing systems; makes improvements or modifications to produce desired results. Performs system administration duties, including networking on Unix/Linux equipment Performs upgrades and installations to Windows 7/10 equipment. Performs Link 16 operations at a minimum of Joint Tactical Information Distribution Systems (JTIDS) 101 levels. Works closely with project management, other engineering disciplines, configuration management, quality assurance and operations support in the design and deployment of systems or enhances. Perform all other position related duties as assigned or requested. DESIRED QUALIFICATIONS Minimum of 3 years with Tactical Data Link/BC3 experience to include patching in upgrades and software/hardware troubleshooting. Knowledge of Link 16 operations at a minimum of JTDS 101 and at least four years of applicable Data Link experience. AJOC (JT-310) course completion highly recommended/desired. REQUIREMENTS - EDUCATION, TECHNICAL AND WORK EXPERIENCE Associates Degree in Engineering/Computer Sciences or other technical discipline or formal academic/vocational/military training and a minimum of 7 or more years of technical/professional experience in the specialty field. Must have specific experience in the use of MS Office and Web enabled applications. Incumbent must possess planning/organizing skills and must be able to work under deadlines. Employee is expected to routinely cross-fields in the completion of somewhat difficult and varied assignments. Must be capable of updating or repairing computer systems. CompTIA Security+ Certification (will need to attain, if candidate does not currently hold, within six months of position acceptance). Must have a professional knowledge of applicable engineering concepts and principles, and a familiarity with related engineering fields. Must have a practical knowledge of test methods and practices sufficient to perform routine to more complex engineering procedures and to prepare or make minor modifications of standard test procedures or test equipment work instructions. Must qualify for and maintain a Top Secret Security Clearance with possible SCI. SALARY The expected salary range for this position is $77,000 to $110,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer matching JT4 Will Match 50% up to an 8% Contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Follows Crypto/COMSEC and IA procedures. Perform custodian responsible for CA/CRL Accounts. Works with Secure Telephone Equipment data/voice procedures. Performs operations of Compunetix radio equipment. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 75 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. Routine travel to remote Company work locations will be required. Night and weekend shifts will be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U. S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: CSAN6, JIT13; A2NTTR
    $77k-110k yearly 1d ago
  • IT Equipment Refresh Tech

    Stratacuity

    Remote support specialist job in Las Vegas, NV

    Job Title: IT Support Tech Contract Length: 6 months Rate: $22/hr We are seeking a motivated and customer-focused IT Support Technician to join one of our top clients in Las Vegas, NV. This role is ideal for individuals looking to start their career in technology and gain hands-on experience in troubleshooting, technical support, and system maintenance. Key Responsibilities: * Troubleshoot hardware, software, and network issues on Windows and/or mac OS systems. * Set up and configure desktops, laptops, mobile devices, and peripherals. * Assist with onboarding and offboarding of employees, including account setup and equipment provisioning. * Maintain accurate records of support requests and resolutions using a ticketing system. * Escalate complex issues to senior IT staff or specialized teams as needed. * Document procedures and contribute to the IT knowledge base. Top 3-5 Tools/Tech: * Proven work experience as a Desktop Support Technician, or similar role. * Familiarity with ticketing systems (Help Desk software such as Service Now). * Hands-on experience with Windows/Mac OS environments. * CompTIA's A+, Network+, or Security+ (preferred, but not required). EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Las Vegas, NV, US Job Type: Date Posted: January 16, 2026 Pay Range: $22 - $22 per hour Similar Jobs * Equipment Engineer * Lab Equipment Coordinator * Resort Tech * Pharmacy Tech
    $22-22 hourly 4d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Henderson, NV?

The average remote support specialist in Henderson, NV earns between $30,000 and $73,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Henderson, NV

$46,000
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