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Remote support specialist jobs in Huntington, NY

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  • Desktop Support/ThinkDesk Advisor

    CTG 4.8company rating

    Remote support specialist job in Armonk, NY

    CTG is seeking to fill a Desktop Support/ ThinkDesk Advisor opening for our client in Armonk, NY. Duration: Ongoing contract We can offer hourly and salaried options W2 only. Must be eligible to work in the US Without Restrictions CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. Duties: Manage a device locker and vending machine. Asset management is also a part of the role. Provide IT Support onsite via a by appointment system. During downtime, support global IT Support operations via chat. Skills: Windows & MacOS are key skills, Red Hat Linux a plus. Microsoft Office Suite, Cloud storage applications like Box and OneDrive, Adobe applications. Support mobile devices both iOS and Android. Familiarity with endpoint administration tools such as Microsoft Entra and Jamf. ServiceNow ticket process. ThinkDesk underwent a soft relaunch in November 2024, introducing an AI-first, customer-centric approach to onsite IT services. This transformation aligns with our broader strategy to modernize support delivery and improve user experience. A key feature of the relaunch is the Locker and Vending Machine offering, which enables employees to conveniently access new or replacement laptops, IT peripherals, emergency replacements, and loaner devices-all from a single, self-service location. This reduces wait times, improves hardware availability, and supports faster resolution of common IT needs. The ThinkDesk Advisor plays a central role in maintaining inventory accuracy and providing personalized support through an appointment system integrated with AskIT, ensuring efficient and trackable service delivery. Experience: 3 years of experience preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
    $45k-59k yearly est. 2d ago
  • Formulation Technical Service Specialist

    Clinlab Solutions Group

    Remote support specialist job in Copiague, NY

    The Formulation Technical Service Specialist is a subject-matter expert responsible for advanced formulation support, manufacturing troubleshooting, scale-up, and process optimization in gummy and confectionery dietary supplement production. This role bridges R&D, Quality, and Operations by ensuring robust formulations, efficient production performance, adherence to GMP standards, and successful commercialization of new and existing gummy products. The Senior Specialist will also mentor technical staff and support cross-functional project initiatives. Work Schedule: Monday - Friday 8am-4:30pm JOB QUALIFICATIONS: Masters of Science degree in Pharmacy, Chemistry or a pharmaceutical-related science. 5 + years experience directly related to confectionary formulation development, scale-up and manufacturing of dietary supplements or equivalent combination of education and experience. Experienced in the use of Design of Experiments concepts when developing new formulations. Preferred experience with confectionary and solid dosage forms including sustained and delayed release. Requires good knowledge of GMP related to pharmaceutical manufacturing. Strong communication skills, both written and verbal. Ability to organize, prioritize and effectively perform concurrent tasks with minimal supervision. Self motivated with the ability to work under pressure to meet deadlines. Able to travel as needed. POSITION RESPONSIBILITIES: Formulation, Scale-Up & Tech Transfer Optimize existing gummy formulations and improve their manufacturing processes for consistency, quality, and efficiency. Lead scale-up and technology transfer of new gummy and confectionery products from R&D to full-scale manufacturing. Utilize Design of Experiments (DoE) and statistical methods to develop and refine formulations. Conduct literature reviews, including publications and patents, to support innovation and problem-solving. Review and analyze analytical data, ingredient specifications, and test results generated by laboratory and production teams. Generate technical protocols, development reports, master batch records, and other GMP-compliant documentation. Work with Customer Service or Commercial teams to support product costing, quoting, and feasibility assessments. Technical Troubleshooting & On-Floor Support Serve as the primary technical resource for on-the-floor troubleshooting of gummy production issues such as texture deviations, sticking, bloom, air entrapment, yield loss, or actives instability. Investigate and resolve manufacturing deviations and collaborate with QA to support CAPAs and root cause analysis. Provide hands-on support for cooking, depositing, conditioning, de-molding, and packaging steps. Guide continuous improvement initiatives to enhance throughput, reduce waste, and improve process reliability. Process & Equipment Expertise Support manufacturing equipment operations including kettles, vacuum cookers, depositors, mogul systems, and starchless molding technologies. Assist with equipment commissioning, optimization, and process validation activities. Ensure all manufacturing processes meet cGMP, HACCP, and applicable regulatory requirements. Leadership & Cross-Functional Collaboration Provide direction, mentorship, and technical oversight to assigned scientists, technologists, and technicians. Communicate effectively with R&D, Quality, Operations, Engineering, and Commercial teams on technical issues and project progress. Lead or participate in cross-functional teams focused on new product development, process improvement, and troubleshooting. PHYSICAL REQUIREMENTS: Primarily on-site in a gummy or confectionery manufacturing environment with exposure to production equipment, varying temperatures, and ingredient handling. Adhere to strict safety protocols, including wearing personal protective equipment.
    $53k-111k yearly est. 3d ago
  • Level 2 Support

    Hobson Associates 4.0company rating

    Remote support specialist job in Fairfield, CT

    Our client is an elite IT products and services company, providing IT consulting, managed IT and managed security. Proven and established across over 400 customers they are currently adding to their customer facing technical team. The position is connected to an HQ office in Fairfield County CT. What we like - Stable and well run. Great CTO and CEO. Large span of control as a Helpdesk Analyst who understands that being a strong technical generalist is a must HOT market. This area is a huge problem, expense and opportunity for prospects and clients. It's exactly where great people like to live. Wide offering including Network cabling, Hybrid Cloud, Hosted VOIP/Internet, Storage, Server, Managed Security, Cyber Security Operations and more. This is a 20+ year old business that has had some of it's best success recently. They boast a 90+% retention rate and clients including Hello Fresh, University of Hartford, Stonington Public Schools, town of Shelton and many others. Candidates should have experience in a similar role managing L2 Support in IT products and services.
    $79k-134k yearly est. 1d ago
  • ERP Support Analyst

    Abacus Group, LLC 4.5company rating

    Remote support specialist job in Hauppauge, NY

    Our client is a manufacturing company. They seek a ERP Support Analyst to join their Hauppauge, NY office. Responsibilities Provide technical support to maintain, advance, and integrate ERP systems Provide timely ERP user assistance and technical support in resolving issues Analyze functional and cross-functional business process needs and develop process improvement recommendations Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms Modify procedures or changes in system integrations or applications to improve ERP systems' performance Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure Monitor and report routine system performance Requirements Bachelor's degree in information systems or a related field is required 2-5 years' experience as a Hardware/Software support Analyst ERP experience is a must (user experience is fine) Printer and peripheral maintenance required Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database. Strong Excel skills Only local candidates; no relocation is available Reliable transportation, there is no public transportation available Candidates must have a green card or US Citizenship; no sponsorship or transfers are available JobID: 47418
    $37k-62k yearly est. 1d ago
  • Onsite Level 2 Technical Support Specialist - Great Neck, NY

    Codexit

    Remote support specialist job in Great Neck, NY

    CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients. Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions. Support and maintain EHR software, medical diagnostic equipment, and clinical review software. Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune. Assist the Project Engineering team with system deployments, upgrades, and implementations. Utilize ConnectWise to manage service requests, document resolutions, and track time effectively. Maintain detailed documentation of issues, solutions, and system configurations. Participate in on-call rotation to provide after-hours support for critical client issues. Escalate complex issues to Level 3 support when appropriate. Provide excellent customer service and build strong relationships with clients. Qualifications: Minimum 2 years of experience in a Level 2 helpdesk or technical support role. Experience with Windows 10/11, Office 365, and basic Active Directory tasks. Working knowledge of Azure cloud services and Intune device management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience with printer setup, peripheral troubleshooting, and mobile device support. Familiarity with EHR systems and healthcare technology environments preferred. Proficiency in remote and onsite support tools and techniques. Strong troubleshooting and problem-solving skills. Excellent communication skills with ability to explain technical concepts to non-technical users. Experience with ConnectWise or similar PSA/ticketing systems preferred. Self-motivated with ability to work independently and manage time effectively. Customer service oriented with a commitment to client satisfaction. Valid driver's license and reliable transportation for travel to client sites across Long Island. Availability for on-call rotation CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift On call Work Location: Onsite - Great Neck, NY
    $60k-97k yearly est. 1d ago
  • Help Desk Technician

    PRI Technology 4.1company rating

    Remote support specialist job in Fairfield, CT

    We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT. This is a full-time/Permanent role with benefits. Must be local/near CT with MSP experience. Responsibilities: Day-to-day support of Windows, Hardware, Applications, general networking, and security devices Service and diagnosis of hardware and software Remote/onsite support Handle phone calls Respond quickly to problems and demonstrate skillful problem solving Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained Rotating after hours on call schedule For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.
    $48k-84k yearly est. 5d ago
  • Design System Specialist

    Insight Global

    Remote support specialist job in Stamford, CT

    Must Haves: Expert Figma expertise Tokenization: Creating design tokens (variables for colors, typography, spacing) to ensure consistency across designs. Branching: Managing multiple versions of design files for collaboration and controlled updates. Ability to build and maintain a design system (component library) in Figma. Keeps everything clean, organized, and structured. Experience working closely with front-end developers to ensure design and code match. Experience with Storybook (a code-based component library) to sync design tokens and components with actual code. Understanding of Development: A strong working understanding of front-end development (HTML, CSS, JavaScript, React, etc.) Experience conducting regular design QA and audits Excellent communication skills with the ability to articulate complex design system concepts to diverse stakeholders. Pluses: Experience in a multi-product environment with complex scaling needs. Knowledge of design tokens and their implementation in code. Experience running workshops or creating educational content to drive design system adoption. Day-to-day: Insight Global is looking for a Figma Specialist. In this role you will develop, manage, and scale the clients Figma component libraries using advanced features such as Auto Layout, variants, and design tokens. They will create detailed design specifications and documentation to ensure pixel-perfect implementation by development teams. This role will manage the integration between Figma and Storybook, linking design components to their corresponding code components and keeping them in sync. Acting as the primary liaison between design, engineering, and product teams, the specialist will translate requirements into scalable design solutions and establish governance processes. They will conduct regular design QA and audits to ensure adherence to design system standards and brand guidelines. This is 6-month ongoing contract and pays $60-65hr.
    $60-65 hourly 2d ago
  • Desktop Support Technician

    TDK 4.6company rating

    Remote support specialist job in Uniondale, NY

    COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America. JOB DESCRIPTION: The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets. Image new and existing laptops via the standard imaging technology Create new Helpdesk Solutions for end-users and IT Write Clear and concise documentation for new and existing procedures Set up cubicles for new hires and contractors Work Helpdesk Tickets, which include hardware, software, OS, and account problems Support End-User software, connectivity, and services Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance Manage printers and scanners Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. QUALIFICATIONS: The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position. College diploma or university degree in the field of computer science and/or Minimum of 2+ years of work experience in Desktop support/Helpdesk Certification in Microsoft Operating Systems or Networking is a plus Working technical knowledge of PC (Windows 7/10/11) and Mac Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc. Hands-on software and hardware troubleshooting experience Experience documenting and maintaining configuration and process information. Good understanding of the organization's goals and objectives Knowledge of applicable data privacy practices and laws Strong customer service orientation Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Strong interpersonal and oral communication skills Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to conduct research into hardware and software issues and products as required Ability to present ideas and solutions in user-friendly language Highly self-motivated and directed Keen attention to detail Skilled at working within a team-oriented, collaborative environment COMPENSATION & BENEFITS: TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays. The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. TDK is an Equal Opportunity Employer
    $43k-58k yearly est. 1d ago
  • Help Desk Specialist

    Atlantic Partners Corporation 4.5company rating

    Remote support specialist job in Stamford, CT

    Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.
    $33k-39k yearly est. 5d ago
  • Desktop Engineer

    Compri Consulting 4.0company rating

    Remote support specialist job in Bethpage, NY

    Client with location in Long Island is seeking a Desktop Engineer for a contract to hire position. This person will provide IT support to internal users, in addition to assessing and helping to mature operational processes regarding user support best practices. Required: -Expert level desktop / service desk skills - troubleshooting issues regarding laptops, desktops, connectivity, and peripherals. -Strong Microsoft Intune experience (administration and management). -Strong understanding service desk process and procedures. -ITIL and Microsoft certifications. Desired: -Leadership experience.
    $76k-98k yearly est. 3d ago
  • IT Audit Engineer(No Sponsorship/No Remote)

    Town Fair Tire 3.5company rating

    Remote support specialist job in Bridgeport, CT

    About Us We are a premier retailer known for our commitment to quality, customer service, and innovation. As we prepare to transition into a publicly-traded company within the next 6-12 months, we're building a future-ready IT audit function that emphasizes automation, efficiency, and compliance. To support this transformation, we're seeking an IT Audit Engineer-a technically capable professional who can independently develop scripts and tools that automate evidence gathering, testing, and other components of our IT audit processes. Unlike traditional IT auditors, this role is designed for someone who can build and maintain technical solutions without relying on outside engineering support. This is your opportunity to help shape a modern, tech-enabled audit program in a fast-paced, high-growth environment. Job Summary As our IT Audit Engineer, you will lead the technical side of audit execution-developing scripts, building automation, and integrating tools to streamline audit and compliance activities. You will work closely with IT auditors, process owners, and engineering teams to identify areas for automation and implement practical, secure, and auditable solutions. This role is ideal for someone who thrives at the intersection of compliance and code-a problem-solver who can write scripts as easily as they can navigate complex compliance and regulatory requirements. Key Responsibilities Develop and maintain PowerShell and Python scripts to automate evidence collection, controls testing, and system analysis. Build tools and lightweight utilities to streamline and support recurring audit procedures. Analyze system logs and event data to validate control performance and identify anomalies. Partner with auditors and business teams to identify manual tasks that can be automated. Design and maintain documentation for all automation workflows, ensuring transparency and repeatability. Support internal and external audits by building self-service or on-demand tooling for audit readiness. Maintain version control and secure storage of scripts, ensuring audit trails are intact. Help define best practices for audit automation, and act as a subject-matter expert for technical tooling within the audit team. Stay up to date with compliance requirements and build technical solutions aligned with them. Qualifications Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. 1-3 years of experience in IT audit, automation engineering, or security scripting roles. Strong scripting and automation skills using PowerShell and Python. Experience analyzing and parsing system logs, event data, and access controls. Familiarity with regulatory and compliance standards such as SOX, ISO 27001 and NIST. Ability to build tools or scripts that interact with directory services (e.g., Active Directory), logging platforms, and file systems. Experience managing code in version control systems (e.g., Git). Experience with Workiva and Tripwire is a plus. Strong documentation and process management skills to support audit traceability. Ability to work independently and prioritize work across multiple audits and compliance initiatives. Excellent collaboration and communication skills, especially when working with non-technical audit and compliance staff. Professional certifications (one or more preferred): CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), CIA (Certified Internal Auditor), CRISC (Certified in Risk and Information Systems Control), CPA (Certified Public Accountant, with IT audit experience), CEH (Certified Ethical Hacker), COBIT Foundation (Control Objectives for Information and Related Technologies), and ITIL Foundation or Practitioner (Information Technology Infrastructure Library). What We Offer Competitive salary and comprehensive benefits package A key technical role in our transition to becoming a publicly-traded company Opportunities to define audit automation practices from the ground up A collaborative, forward-thinking environment where your technical input drives real impact.
    $103k-132k yearly est. 1d ago
  • Service Desk Engineer

    Omega Systems 4.1company rating

    Remote support specialist job in Stamford, CT

    Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt Office Designation: In Office Office Location: Stamford, CT Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction. The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations. NOTE: On-call rotation is required for this position. Functional Responsibility and Task Statements Provide 2 nd tier support through desk-side, remote, and local office support services Watch for repeat tickets to find trending issues. Work directly with Technical Account Manager on their customer's escalated issues. Create new knowledge base articles to increase the rate of first line resolution Follow documented processes for incident management and request fulfilment Provide guidance and direction for escalated service issues Demonstrates dedication to customer service and able to quickly assess risks Analyse and document software requirements Leadership and People Responsibilities Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally Technical Responsibility and Task Statements Provide timely, resolution to technical support issues while following company standards Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner Identify and resolve incidents within agreed SLAs, policies and procedures Develop new support documentation of solutions that are used by Customer support services Monitor incident trends and identify recurring incidents for resolution Ensure that all relevant incidents are linked to an appropriate problem Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution. Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs Analyze desktop usage and computer peripherals Analyze, troubleshoot, correct, and document defects in existing software systems Responsible for installation, testing, troubleshooting and repair of workstations Responsible for installation and configuration of workstation software Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring Provide accurate estimates for and track data on time spent adding new features and fixing defects Ensure technical documentation is created and tested Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated. Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc. Travel Requirements: Minimal travel is required for this position. Desired Qualifications and Skills 5+ years information technology experience supporting inbound Customer requests or issue resolution High school Diploma Experience with ConnectWise Manage software or similar ticketing system Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.) Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions Experience supporting VPN clients and VPN Administration Experience support LAN/WAN network infrastructure Experience supporting applications running in an RDS or Citrix environment Strong working knowledge of Office 365 user and mail administration Proficiency with NTFS file permissions Experience with internal and external DNS administration Experience with creating, changing and troubleshooting Group Policies Experience with VMWare and/or HyperV Excellent listening, questioning, and customer service skills Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned Ability to maintain composure, tact and effectiveness under stressful conditions Ability to organize information, efficiently manage time and balance multiple priorities Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience Preferred Bachelor's degree in Information Technology, Computer Science, Engineering or related field MS in Computer Science or Information Management EEO STATEMENT It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
    $60k-80k yearly 60d+ ago
  • Application Support Specialist

    QED National 4.6company rating

    Remote support specialist job in Islandia, NY

    This Government Client in Long Island City, NY has a need for an Application Support Specialist. This is a 100% in office role in Long Island City (no remote), 35 hrs/week. This resource is responsible for providing technical assistance and support to users for eVital and other software applications supporting the Center for Population Health Data Science. This role involves diagnosing and resolving technical issues, guiding users through solutions, and collaborating with development and product teams to enhance user experience and product functionality. The ideal candidate is a problem-solver with excellent communication skills and a passion for helping others. Pay Rate Range: $45.50-$54.50 Overview: The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. The agency is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place. The agency's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization The DMI initiative will allow the agency to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health. Job Duties: * Provide first and second-line support for software applications (eVital and others), assisting users with functionality, access and troubleshooting. * Diagnose, troubleshoot, and resolve application-related issues, escalating complex problems to higher-tier support or relevant development teams when necessary. * Guide users through application workflows, clearly explaining technical concepts in an understandable manner. * Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base. * Create and maintain user guides, FAQs, and training materials to improve self-service capabilities. * Identify recurring application issues and recommend improvements to development and product teams. * Participate in testing application updates and new features to ensure readiness for rollout. * Ensure a high level of customer satisfaction by providing clear, empathetic, and solution-oriented support. * Follow IT support best practices, SLAs, and security/compliance policies. Qualifications and Requirements: * Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience. * 2+ years of experience supporting enterprise software applications (technical support, application support, or help desk with a software focus). * Strong proficiency in troubleshooting application issues, user access, and common business software. * Familiarity with SQL, databases, or system integrations a plus. * Experience with ticketing systems and remote support tools. * Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. * Strong analytical and problem-solving skills. * Customer-focused with patience and empathy in user interactions. * Ability to work independently and collaboratively. * Strong organizational skills and attention to detail.
    $45.5-54.5 hourly 60d+ ago
  • Application Support Specialist

    Greenpeakstaffing

    Remote support specialist job in White Plains, NY

    Job Description Applications Support Specialist Contract-to-Hire, Onsite in Westchester County, NY We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage. Summary A community-focused organization is seeking an Applications Support Specialist to provide day-to-day support, training, reporting help, and light configuration across several operational and clinical software platforms. This role supports end users, assists with system improvements, and ensures applications are used effectively. Initial onsite presence is required; hybrid may be considered after onboarding. Key Responsibilities Provide Tier 1 and 2 support for application issues, access updates, and workflow questions. Coordinate with internal teams or vendors for advanced troubleshooting. Assist with configuration changes, updates, and software testing. Run reports, support data extracts, and check data for accuracy. Create user guides and deliver basic training sessions. Participate in small enhancement projects and help optimize user workflows. Join a rotating on-call schedule as needed. Required Experience 3+ years in application support or similar IT role. Experience supporting commonly used EMR/EHR systems in healthcare or social services. Strong analytical and troubleshooting skills. Proficiency with Microsoft 365, particularly Excel. Strong communication skills and comfort working with non-technical users.
    $80k-131k yearly est. 6d ago
  • VP, Application Support Specialist

    Bankpatriot

    Remote support specialist job in Stamford, CT

    Requirements Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree a plus. Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry. Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature). Proven leadership experience managing technical teams and cross-departmental initiatives. Strong understanding of banking operations, regulatory requirements, and risk management. Experience supporting a community banking environment and/or high-net-worth clientele preferred. Excellent problem-solving, communication, and vendor management skills. Ability to translate business needs into technical solutions. Benefits 401K Health Insurance Dental Insurance Vision Insurance Health Savings Account Flexible Spending Account Employee Assistance Program Paid Time Off
    $67k-110k yearly est. 45d ago
  • Head of LLM Application Team (USA)

    Trexquant Investment 4.0company rating

    Remote support specialist job in Stamford, CT

    Job Description We are seeking a Head of a LLM Application Team to lead the design and development of cutting-edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real-world applications and be excited to explore transformative use cases across quantitative research and trading. Responsibilities Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals. Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading. Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state-of-the-art techniques to inspire transformative applications in systematic finance. Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state-of-the-art techniques to enhance systematic investment strategies. Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities. Lead and build a high-performing team of machine learning engineers and researchers, fostering innovation and excellence. Requirements Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields. 2+ years of experience in researching and applying LLM technologies. Proven leadership experience in managing a team of quantitative members. Strong quantitative and communication skills. Benefits Competitive salary plus bonus based on individual and company performance. Collaborative, casual, and friendly work environment. PPO Health, dental and vision insurance premiums fully covered for you and your. dependents. Pre-tax commuter benefits. Weekly company meals. Trexquant is an Equal Opportunity Employer
    $87k-127k yearly est. 3d ago
  • VP, Application Support Specialist

    Patriot Bank 4.1company rating

    Remote support specialist job in Stamford, CT

    We are seeking an experienced and strategic VP, Application Support Specialist to lead the oversight, management, and optimization of the bank's core banking system (FISERV) and other critical operational applications. This leadership role is pivotal in ensuring the stability, efficiency, and security of our banking platforms, with a strong emphasis on delivering exceptional service to our high-net-worth client base. The ideal candidate brings deep technical expertise, operational understanding of community banking, and a commitment to customer-focused innovation. * Lead the support, maintenance, and enhancement of the FISERV core banking platform, ensuring high availability, performance, and compliance. * Serve as the primary liaison between internal business units and technology teams for application-related needs. * Coordinate and oversee application updates, patch management, release cycles, and vendor relationships. * Develop and enforce application support standards, incident management procedures, and documentation best practices. * Partner with operations, compliance, and risk teams to ensure systems meet regulatory and audit requirements. * Identify opportunities for automation and system improvement to enhance efficiency and client service. * Provide leadership in business continuity planning, disaster recovery, and system change management. * Oversee vendor performance (primarily FISERV) and service level agreements (SLAs). * Champion a culture of continuous improvement, accountability, and cross-functional collaboration. Requirements * Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree a plus. * Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry. * Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature). * Proven leadership experience managing technical teams and cross-departmental initiatives. * Strong understanding of banking operations, regulatory requirements, and risk management. * Experience supporting a community banking environment and/or high-net-worth clientele preferred. * Excellent problem-solving, communication, and vendor management skills. * Ability to translate business needs into technical solutions. Benefits * 401K * Health Insurance * Dental Insurance * Vision Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * Paid Time Off
    $82k-108k yearly est. 44d ago
  • IT - 1311

    Lancesoft 4.5company rating

    Remote support specialist job in White Plains, NY

    Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems. SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc. COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas. Job Functions & Responsibilities: Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system Apply Support Package Stack using SUM across the SAP landscapes Assist in SAP user security role design and access setup Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure Perform System / Client Copies of non-production environments with production data Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0. Configure SAML for Single Sign on between SAP Fiori / SAP ERP system. Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices Perform Oracle Upgrades of SAP system databases. Skills: Perform all system upgrades, patching, and address vulnerabilities SAP Business Warehouse system Upgrade from 740 to 750 SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration. Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout. Configure and rollout SAP SSO 3.0. Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations. Experience with System Refresh / Client Copies. Experience with Oracle Upgrades on SAP Databases. Strong communication, presentation and organizational skills. Excellent analytical and problem-solving abilities. Education & Certifications: Bachelor's degree in IT.
    $55 hourly 33d ago
  • Field Specialist (Night)

    Your Job Search

    Remote support specialist job in Islandia, NY

    What is the Role? As a Field Specialist (Trainee) at Intersection, you will assist in maintaining our advertising assets in the New York metro area. You are highly motivated, reliable and dedicated, and able to work well in a team environment. You should have excellent written and verbal communication skills, and you must possess a valid driver's license with a good driving record. You should be comfortable working in the elements year-round. Knowledge of Manhattan and the surrounding boroughs is a plus. **This is a full-time/union position. The hours are 8:00 pm - 4:30 am, Sunday through Friday. This role will gain you entry into our affiliated union with a generous benefits package and PTO policy as stated through our union contract.** What you will accomplish: Ensure the proper installation and removal of advertisements Accurately record and report all install/removal information prior to the end of each shift Report safety and maintenance related problems to supervisor/operations manager Participate in company training, safety meetings and other meetings and events as directed You're a great fit for this role because: Ability to lift or carry up to 50 pounds Ability to work alone or with minimal supervision Ability to reach with hands and arms; stoop, kneel, bend or crawl Perform non-routine duties as assigned by a supervisor Safely operation light to medium duty company trucks Offers of employment are contingent upon successfully passing a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility. Hourly Rate: $16.50/Hour At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It's our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it's our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
    $16.5 hourly 60d+ ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Remote support specialist job in Valley Stream, NY

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $25.25/Hour
    $25.3 hourly 6d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Huntington, NY?

The average remote support specialist in Huntington, NY earns between $34,000 and $92,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Huntington, NY

$56,000
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