Remote support specialist jobs in Huntsville, AL - 85 jobs

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do. Ignite is currently seeking a driven, detail-oriented Tier 2 Help Desk Technician to join our team supporting The US Army at Redstone Arsenal, AL. This position is onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users' devices. Provides touch labor for VIP requests, and prioritizes tickets. Job Requirements Responsibilities include: * Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems. * Working knowledge of and experience working with Microsoft Intune system. * Working knowledge of and experience working with Microsoft Power Automate. * Perform touch labor to address fixes, configuration, and troubleshoot issues and problems. * Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems. * Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. * Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals. * Serve as the primary POC for incident and problem resolution and escalation. * Ensure Information Assurance (IA) requirements are met for all devices. * Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise new and emerging technologies. * Able to use qualitative and quantitative techniques to evaluate help desk program effectiveness. * Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems. * Working knowledge of and experience working with local and secure networks. * Working knowledge of and experience working with Active Directory. * Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware. * Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services. * Working knowledge of and experience working in and around the Army environments and familiarity with Classified IT support. * Familiar with decommissioning of Army assets and Lifecycle Management SOPs. * Perform other duties as assigned. Job Requirements Job Requirements and Qualifications: * A minimum of 5 years of work experience in Tier 2 Help Desk Technician or related fields * Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. * Must have an active Comp TIA Security + certification Security Clearance Requirements: Must have an active Secret Clearance or the ability to obtain one. Education Requirements: * Associate's Degree or Bachelor's Degree with 5 years of related experience in IT field, or equivalent level of hands-on experience. Other Requirements: Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with Resume! Work Authorization/Security Clearance Department of Defense (DoD) Secret security clearance, or the ability to obtain one Required: High School or better. Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19. Overview Experience Required: 2 years: Computer applications and operation of existing computer programs High school diploma or equivalent. Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware. Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +. Excellent PC and network troubleshooting skills. Preferred Education and Experience Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) IT Help Desk experience. Summary/Objective Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software. Install software on personal computers (PCs). Prepare new PCs for use, and previously used PCs for reuse. Perform routine maintenance of PC hardware and software. Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution. Administer PC users' IT, including ensuring compliance with security requirements. Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek Travel: None. **APPLY WITH RESUME!

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Sr. Technical Support Specialist Description of specific duties in a typical workday for this position: * The Sr. Technical Support Specialist provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments. The individual supports the installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism. * Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks. The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues. * Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability. The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission-ready. * The Technical Support Specialist collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives. Requirements (Years of experience, Education, Certifications): * Bachelor's degree in Engineering Technology, Information Technology, Electronics, or a related technical field * Minimum of 10 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment * Demonstrated experience with: * Technical troubleshooting and system support * Installation and configuration of equipment or systems * Technical documentation and reporting * Supporting field activities or operational environments * Active TS/SCI Clearance Nice to Have (skills that are not required, but nice to have): * Experience supporting threat systems, OPFOR equipment, or training support systems * Familiarity with: * Electronics, communications, or simulation systems * Fielded Army systems and operational environments * Basic configuration management or issue tracking processes This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Job Description Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Technical Support Specialist JNY Description of specific duties in a typical workday for this position: The Technical Support Specialist JNY provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments. The individual supports the installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism. Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks. The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues. Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability. The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission ready. The Technical Support Specialist JNY collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives. Requirements (Years of experience, Education, Certifications): Bachelor's degree in engineering technology, Information Technology, Electronics, or a related technical field Minimum of 3 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment Demonstrated experience with: Technical troubleshooting and system support Installation and configuration of equipment or systems Technical documentation and reporting Supporting field activities or operational environments Active TS/SCI Clearance Nice to Have (skills that are not required, but nice to have): Experience supporting threat systems, OPFOR equipment, or training support systems Familiarity with: Electronics, communications, or simulation systems Fielded Army systems and operational environments Basic configuration management or issue tracking processes This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Job Description Senior Contract Support (SCS): The SCS must possess all the demonstrated experience and knowledge requirements delineated in this section. Experience must reflect abilities to support all federal acquisitions regardless of acquisition type or dollar value. In respect to the minimum qualifications, one qualification may not be substituted for another. Each candidate must possess all minimum qualifications as verified by a signed and dated resume by the individual and a corporate executive. Resume must reflect abilities to support all aspects of acquisition to include experience with contracts greater than the SAT. Experience: A minimum of five (5) recent years - within the last seven (7) years - relevant experience in conducting comprehensive and complex acquisition support services with an extensive knowledge of the FAR, Veterans Affairs Acquisition Regulation (VAAR), and all other applicable regulations and policies. Resume must reflect documented experience of pre- and post-award acquisition processes and activities along with related training and certifications. Construction/Architect-Engineering (AE) Specialized Experience Requirements. Ability to apply the required knowledge of laws, regulations, and procedures to the act of properly issuing and administering a construction contract in accordance with Federal acquisition laws, regulations, and best business practices. Have knowledge of construction and AE contracting request and develop construction/AE solicitation packages in accordance with FAR, VAAR, and agency policies and procedures. Familiar with FAR Part(s) 14, 15, 36, and 43. Unless otherwise approved by the VA any SCS (who meets the 5 years' general experience requirement) who will be specializing in construction/AE requirements must also have the following experience: 3 years of experience in developing AE solicitations and administrating AE contracts and modifications; (2) 3 years of experience developing construction solicitations and administering construction contracts and modifications all within the guidelines set forth in paragraph 4.3.1. Complex service contracts (such as Health Care Contracts) experience requirements. Have in-depth knowledge of FAR 13/15. Familiarity with medical language. Any SCS (who meets the 5 years' general experience requirement) who will be specializing in Complex service contracts must also have the following experience: 5 years of experience developing complex service solicitations and administering complex service contracts and modifications all within the guidelines set forth in paragraph 4.3.1 Leasing and Specialized experience requirements: Be familiar with Real Property Leasing, utilities contracts, sharing of space and other non-medical agreements (selling/sharing agreements, revokable licenses, interagency agreements), and hotel services for Veterans using procedures outlined in the FAR, VAAR, General Services Acquisition Manual (GSAM), General Services Acquisition Regulation (GSAR), public laws, and agency policy. Unless otherwise approved by the VA any SCS (who meets the 5 years' general experience requirement) who will be specializing in Leasing and Specialized Contracts must also have the following experience: 2 years of experience developing real property/lease related solicitations, contracts and modifications all within the guidelines set forth in paragraph 4.3.1. Education: Bachelor's degree with a major in any field; or at least twenty-four (24) semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, and organization and management. A Federal Acquisition Certification in Contracting (FAC-C Level I, II, or III), FAC-C (Professional), or DAWIA Level III in Contacting certification or courses leading to certification, or demonstration of the completion of commercial courses equivalent to certification. Additional Knowledge and Skills: In addition to the experience and educational requirements described in sections 4.3.1. and 4.3.2., the SCS shall possess the following knowledge and skills an MCS as described in section 4.2.3. as well as the following knowledge and skills: Ability to provide clear leadership, technical direction, and guidance to all lower-level acquisition personnel. Possess excellent time management and writing skills. Ability to collaborate with customers and stakeholders on performance requirements among multiple sites and service lines to obtain agreement, standardize enterprise equipment, supply and/or service requirements in support of strategic acquisition plans. Ability to refine and improve source selection evaluation criteria. Ability to make suggestions by analyzing difficult contracting issues and identifying alternative courses of action to satisfy specialized requirements and solve a variety of contracting problems. Ability to conducting gap analyses and understanding of cost elements which go into the production, management or delivery of a healthcare resource service or product. Ability to provide advisory support and prepare procurement packages for review in accordance with customer requirements and in compliance with VA policy and procedures, to include federal and state laws and regulations Job Posted by ApplicantPro

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Mid-Level Help Desk Technician (DTS) - Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management - Audit System and Policy (RMASP) Division for Telework. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed. Contingent upon contract award. Requirements Key Responsibilities: · Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email · Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues · Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R · Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests · Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout · Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows · Assist with content management and business process analysis supporting audit readiness activities · Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations Qualifications: · Secret clearance (required) · 4 to 7 years of experience providing DTS or DoD travel support · Demonstrated knowledge of DTS modules, workflows, and travel policy · Experience auditing DTS transactions for JTR and DoD FMR compliance · Experience supporting remote service desk operations · Familiarity with SharePoint and web-based knowledge management tools

Aviagen stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base. We seek a Financial Systems Support Specialist to join our dynamic team and provide comprehensive support to Aviagen's in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is on-site at our global corporate office in Huntsville, Alabama. Job Description: Responsibilities: Provide Tier-1 and Tier-2 support for financial applications, escalating to Tier-3 as needed, and performing general maintenance to ensure optimal performance and user satisfaction. Document and track user issues, maintain support logs, and ensure resolution aligns with IT policies, controls, and departmental procedures. Provide training and knowledge transfer to system users to promote self-sufficiency and consistency in best practices. Document procedures, maintain knowledge base articles, training videos and support continuous improvement of IT and financial system operations. Main point of contact for complex support issues between finance users and external software vendors. Hold primary technical ownership of the financial systems environment, managing data integrity, security, and routine maintenance. Manage finance user roles, accounts, and permissions in accordance with company standards, conducting regular audits to maintain data security and compliance. Support and manage integrations between financial, sales, expense, and production systems, ensuring data accuracy, security, and performance across applications. Coordinate implementation, upgrades, and release management for financial systems in collaboration with key stakeholders, the Global Financial Systems Accountant, and external software partners. Perform periodic financial systems audits across Aviagen companies and assist in implementation of recommended actions. Facilitate communication and strategic alignment between the Finance and IT departments, serving as the primary liaison when financial data involved including data analytics, software development, system integrations, and technical support. Collaborate with IT, finance, and business teams to implement system enhancements and leverage emerging technologies to improve existing platforms. Maintain subject matter expertise by actively participating in the Dynamics GP community, continuously researching the latest tools, and ensuring the application of current software versions and best practices. Identify opportunities for improvement, standardization, and process alignment, including identifying functional gaps in existing software and evaluating the suitability of new or third-party applications. Plan and coordinate all IT-related aspects of financial projects, serving as both project manager and technical resource from initiation through completion. Participate in communication, testing new or modified applications, and ensuring functional readiness before deployment. Perform special projects as assigned. Qualifications: Bachelor's degree in Information Technology, Computer Science, Accounting, or a related field. Strong accounting background with experience in all aspects of corporate accounting. Minimum 5 years of experience supporting ERP systems, preferably Microsoft Dynamics GP or Business Central. Knowledge of commercial accounting and related reporting systems, including Dynamics GP and Management Reporter. Experience with SQL/database management and system design is a plus. Excellent computer skills, including Word and Excel. Strong organizational and communication skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Excellent interpersonal and team working skills. Some travel, including international, may be required. Knowledge in MTech is a plus. Poultry industry knowledge is a plus. Work Authorization: Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company. EEOC Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Huntsville, AL

Job Description The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through tickets and phone.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location : Decatur, AL Duration: 12 months with possible extension Job Description: · Level 2 Deskside Tech- with strong PC skills. · Troubleshoot hardware and software,PC. · OS troubleshooting, Office 365, Outlook, basic networking and printing. · Strong communication skills. · Looking for a experienced client facing deskside support resource that perform refresh incident. Qualifications share your resume asap Additional Information For more information, Please contact shubham ************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Information Technology (IT) Technician IV provides an advanced level of support to users and IT Technicians of SES IT equipment located onsite and offsite. Responsibilities Good customer service skills Clear and concise communication skills Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice Providing supervision, assists with solving routine and advanced user problems identified to the Help Desk Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel or technician Diagnose, isolate, and correct problems to component level to restore system's functions Communicates with users and other technicians to ensure problems are resolved in a timely manner Develops, Review and Updates required documentation in according to SES practice or procedure Possesses knowledge and specializes in the maintenance and sustainment of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware) Other duties as assigned Qualifications Education: Bachelor's Degree in computer related field Experience: 12-15 years IT support experience Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.

Job Title: Network Administrator About the Company: A Korean IT services and consulting company specializing in providing digital transformation (DX) services operating in the US market to enhance business efficiency and innovation. This firm leverages advanced technologies, including artificial intelligence and cloud computing, to deliver tailored solutions that meet the evolving needs of various industries. With a focus on sustainability and smart technology, the company aims to empower organizations in their digital journeys, fostering growth and competitiveness in an increasingly digital landscape. Job Description: We are seeking a skilled Network Administrator to oversee the planning, design, implementation, and maintenance of network and telephony infrastructure. This role requires both technical expertise and leadership to manage a team of network engineers and administrators. Responsibilities: Provide technical leadership and support to the network team Collaborate with engineering experts to design cabling environments for wired and wireless networks Optimize and troubleshoot complex network configurations for maximum performance Qualifications: Languages: Bilingual in Korean and English Experience: 4-8 years in a relevant field Education: Bachelors degree in an IT-related discipline Certifications: Cisco certifications (CCNA, CCNP, CCSP) required Proficient in structured copper and fiber cabling standards Expertise in routing, load balancing, and both static and dynamic routing protocols Strong knowledge of VPNs, MPLS, Cisco IOS, and network design/implementation Hands-on experience with Cisco routers, switches, firewalls, and wireless solutions Familiarity with QoS technologies and Cisco VoIP/Unified Communications products Understanding of network security technologies (IPSEC, SSL/VPN, firewalls) Basic experience with network analysis tools (Sniffer, etc.) Proficiency in Microsoft Office, especially Excel and PowerPoint Apply now to lead network initiatives and ensure a robust and secure telecommunication environment!

We are always looking forward to receiving resumes from candidates with skills and technical experience in the aerospace sector. We are very happy to receive speculative resumes if you are looking for a career change within the aerospace industry. Our flexible recruitment services will provide you with the following employment options: * Contract * Contract to Direct * Direct Our experienced consultants are experts in their field and are well placed to advise you on all aspects of aerospace recruitment opportunities, and employment trends.

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Mid-Level Help Desk Technician (DTS) - Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management - Audit System and Policy (RMASP) Division for Telework. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed. Contingent upon contract award. Job Requirements Key Responsibilities: * Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email * Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues * Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R * Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests * Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout * Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows * Assist with content management and business process analysis supporting audit readiness activities * Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations Qualifications: * Secret clearance (required) * 4 to 7 years of experience providing DTS or DoD travel support * Demonstrated knowledge of DTS modules, workflows, and travel policy * Experience auditing DTS transactions for JTR and DoD FMR compliance * Experience supporting remote service desk operations * Familiarity with SharePoint and web-based knowledge management tools We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

Senior Contract Support (SCS): The SCS must possess all the demonstrated experience and knowledge requirements delineated in this section. Experience must reflect abilities to support all federal acquisitions regardless of acquisition type or dollar value. In respect to the minimum qualifications, one qualification may not be substituted for another. Each candidate must possess all minimum qualifications as verified by a signed and dated resume by the individual and a corporate executive. Resume must reflect abilities to support all aspects of acquisition to include experience with contracts greater than the SAT. * Experience: A minimum of five (5) recent years - within the last seven (7) years - relevant experience in conducting comprehensive and complex acquisition support services with an extensive knowledge of the FAR, Veterans Affairs Acquisition Regulation (VAAR), and all other applicable regulations and policies. Resume must reflect documented experience of pre- and post-award acquisition processes and activities along with related training and certifications. * Construction/Architect-Engineering (AE) Specialized Experience Requirements. Ability to apply the required knowledge of laws, regulations, and procedures to the act of properly issuing and administering a construction contract in accordance with Federal acquisition laws, regulations, and best business practices. Have knowledge of construction and AE contracting request and develop construction/AE solicitation packages in accordance with FAR, VAAR, and agency policies and procedures. Familiar with FAR Part(s) 14, 15, 36, and 43. Unless otherwise approved by the VA any SCS (who meets the 5 years' general experience requirement) who will be specializing in construction/AE requirements must also have the following experience: * 3 years of experience in developing AE solicitations and administrating AE contracts and modifications; (2) 3 years of experience developing construction solicitations and administering construction contracts and modifications all within the guidelines set forth in paragraph 4.3.1. * Complex service contracts (such as Health Care Contracts) experience requirements. Have in-depth knowledge of FAR 13/15. Familiarity with medical language. Any SCS (who meets the 5 years' general experience requirement) who will be specializing in Complex service contracts must also have the following experience: 5 years of experience developing complex service solicitations and administering complex service contracts and modifications all within the guidelines set forth in paragraph 4.3.1 * Leasing and Specialized experience requirements: * Be familiar with Real Property Leasing, utilities contracts, sharing of space and other non-medical agreements (selling/sharing agreements, revokable licenses, interagency agreements), and hotel services for Veterans using procedures outlined in the FAR, VAAR, General Services Acquisition Manual (GSAM), General Services Acquisition Regulation (GSAR), public laws, and agency policy. Unless otherwise approved by the VA any SCS (who meets the 5 years' general experience requirement) who will be specializing in Leasing and Specialized Contracts must also have the following experience: * 2 years of experience developing real property/lease related solicitations, contracts and modifications all within the guidelines set forth in paragraph 4.3.1. * Education: Bachelor's degree with a major in any field; or at least twenty-four (24) semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, and organization and management. A Federal Acquisition Certification in Contracting (FAC-C Level I, II, or III), FAC-C (Professional), or DAWIA Level III in Contacting certification or courses leading to certification, or demonstration of the completion of commercial courses equivalent to certification. * Additional Knowledge and Skills: In addition to the experience and educational requirements described in sections 4.3.1. and 4.3.2., the SCS shall possess the following knowledge and skills an MCS as described in section 4.2.3. as well as the following knowledge and skills: * Ability to provide clear leadership, technical direction, and guidance to all lower-level acquisition personnel. * Possess excellent time management and writing skills. * Ability to collaborate with customers and stakeholders on performance requirements among multiple sites and service lines to obtain agreement, standardize enterprise equipment, supply and/or service requirements in support of strategic acquisition plans. * Ability to refine and improve source selection evaluation criteria. * Ability to make suggestions by analyzing difficult contracting issues and identifying alternative courses of action to satisfy specialized requirements and solve a variety of contracting problems. * Ability to conducting gap analyses and understanding of cost elements which go into the production, management or delivery of a healthcare resource service or product. * Ability to provide advisory support and prepare procurement packages for review in accordance with customer requirements and in compliance with VA policy and procedures, to include federal and state laws and regulations

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do. Ignite is currently seeking a driven, detail-oriented Tier 2 Help Desk Technician to join our team supporting The US Army at Redstone Arsenal, AL. This position is onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users' devices. Provides touch labor for VIP requests, and prioritizes tickets. Requirements Responsibilities include: · Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems. · Working knowledge of and experience working with Microsoft Intune system. · Working knowledge of and experience working with Microsoft Power Automate. · Perform touch labor to address fixes, configuration, and troubleshoot issues and problems. · Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems. · Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. · Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals. · Serve as the primary POC for incident and problem resolution and escalation. · Ensure Information Assurance (IA) requirements are met for all devices. · Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise new and emerging technologies. · Able to use qualitative and quantitative techniques to evaluate help desk program effectiveness. · Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems. · Working knowledge of and experience working with local and secure networks. · Working knowledge of and experience working with Active Directory. · Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware. · Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services. · Working knowledge of and experience working in and around the Army environments and familiarity with Classified IT support. · Familiar with decommissioning of Army assets and Lifecycle Management SOPs. · Perform other duties as assigned. Job Requirements Job Requirements and Qualifications: · A minimum of 5 years of work experience in Tier 2 Help Desk Technician or related fields · Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. · Must have an active Comp TIA Security + certification Security Clearance Requirements: Must have an active Secret Clearance or the ability to obtain one. Education Requirements: · Associate's Degree or Bachelor's Degree with 5 years of related experience in IT field, or equivalent level of hands-on experience. Other Requirements: Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification

Planning, design, implementation, monitoring, reporting and maintenance of the network and telephony infrastructure. This role is required to provide both technical leadership along with the management of a team of network engineers and administrators along with hands on experience. -Must Have 3+ years experience in the following: - Managing a network team of administrators and engineers - Knowledge and command of Cisco products of switching, routing, wireless LAN and security - Basic experience and knowledge with Sniffer and/or related analysis tools to analyze network application performance, TCP/IP protocol stacks, routing/switching, Ethernet, DNS/DHCP, Firewall, VPN and wireless LAN - Hands on experience configuring Cisco routers, switches & firewalls - Documentation of Microsoft Office (especially Excel & Powerpoint) Experience required: - Good working knowledge of structured copper and fiber cabling infrastructure standards - Expert hands on routing load balancing and static/dynamic routing protocol - Extensive understanding in VPNs and MPLS networks and their management - Knowledge in Cisco IOS and upgrading - Experience with Cisco network design and implementation - Interface with facilities engineering experts to plan, design and/or modify standards- based building cabling environments that support wired and wireless networking and telephony needs - Viewed as technical engineer in network analysis, design and engineering. - Knowledge of Cisco Router products, Cisco Catalyst product lines and their configuration - Understanding of QoS technologies (Layer 2 and 3 QOS, Low-Latency Queuing, etc.). - Knowledge of Cisco wireless controllers and APs - Familiarity with Cisco VoIP solutions and Unified Communications products - Familiarity with the configuration and use of NetFlow to troubleshoot network performance issues - Hands-on knowledge in optimization and tuning of complex Cisco LAN\WAN\WLAN configurations and technology for maximizing performance and throughput - In depth knowledge of Network/Infrastructure Security technologies (IPSEC, SSL/VPN tunneling, Firewall access control, intrusion detection, intrusion prevention, administrative access control) - Hands-on knowledge in Microsoft Office Education required: - Bachelors degree in related IT field - Cisco network certifications such as CCNA, CCNP, or CCSP is required Benefits: - Comprehensive Health Care Coverage: Top-tier health plans covered at 100% by company (Medical, Dental, Vision, Prescription, Life and Disability) - Generous Time-off Policy which grows with tenure - Competitive 401(k) match - Free Daily Lunch - Phone Bill Reimbursement