Remote support specialist jobs in Idaho

- 194 jobs

IT Support Specialist
Teksynap
Remote support specialist job in Idaho
**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_
$32k-55k yearly est. 40d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Twin Falls, ID
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
$43k-63k yearly est. 60d+ ago
Deskside Support
Artech Information System 4.8
Remote support specialist job in Boise, ID
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Location : Boise,ID Duration: 12 months with possible extension · skills Overview (list or overview): Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. · Need experience with iOS, HVDs and COU/Smart devices. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Candidates should have valid driver's license and reliable transportation. Work is done at customer location. · Desktop support forwalk-up and scheduled appointments giving the client the premiere retail experience is imperative. Work shift? 1st Weekend coverage? No On call? No Travel required? Yes Additional Information For more information, Please contact Shubham ************ ***************************
$39k-51k yearly est. Easy Apply 16h ago
Analyst, IT Support
Ocean Network Express
Remote support specialist job in Boise, ID
Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
$33k-57k yearly est. Auto-Apply 15d ago
Analyst, IT Support
One Line
Remote support specialist job in Boise, ID
Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
$33k-57k yearly est. Auto-Apply 15d ago
Customer Technical Support Specialist
Fullsteam Holdings LLC
Remote support specialist job in Boise, ID
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. This is a full-time, onsite role based in downtown Boise, Idaho and includes working on Saturdays 1 to 2 times per month, on average. Please ensure this aligns with your location and schedule requirements before submitting an application to the role. Ricochet POS, part of the Fullsteam organization, provides an affordable, cutting-edge software solution for the consignment, resale, and retail industries. Our customers benefit from a wide range of integrations and features that help them efficiently manage both brick-and-mortar and online operations. As a growing software company, we are dedicated to offering a better, more modern way for small business owners to run their stores. We are seeking driven, customer-centric individuals who are excited to work with a small but mighty team that values collaboration, innovation, and helping businesses thrive. This role offers an excellent opportunity to gain meaningful experience in the fast-expanding world of cloud-based/SaaS solutions. For those with existing experience in this field, it provides a chance to deepen your expertise and grow with a rapidly expanding organization that genuinely appreciates its employees. Job Summary: The Customer Technical Support Specialist provides frontline support to Ricochet POS users, helping them navigate our cloud-based POS system and resolve technical or account-related issues. This role serves as the primary contact for inbound inquiries, ensuring timely resolutions, clear communication, and positive customer experiences. Collaborating with internal teams, the specialist supports customer needs, assists with product knowledge, identifies upsell opportunities, and contributes to the overall success of our growing SaaS organization. Responsibilities and Duties: Develop in-depth knowledge of our cloud-based point-of-sale (POS) software solution. Build a general understanding of consignment and vendor-based stores and their operational needs. Serve as the primary point of contact for customers through inbound support channels. Assist and guide non-technical customers with clear, easy-to-understand communication. Handle complaints in a timely manner, de-escalate when necessary, and own the issue escalation process-ensuring proper analysis, resolution, communication, and documentation. Coordinate with various teams to reach out to customers who need assistance or account guidance. Collaborate with internal departments to support customers whose needs extend beyond the support team. Develop a working knowledge of all company services and offerings. Upsell additional products and services to existing customers. Complete other tasks assigned by Management. Skills and Competencies: A self-starting, positive team-player who enjoys collaboration, with strong drive and motivation to succeed Strong computer skills, including Intercom, Salesforce, Microsoft Office Suite (including Teams) Strong problem-solving abilities Detail-oriented with the ability to multitask effectively Willingness and initiative to take on new responsibilities and projects as they arise People-oriented with excellent listening skills and enthusiasm for solving customer problems Ability to manage and align with customer expectations Desire in learning the consignment and vendor-based business models Strong written, phone, presentation, and interpersonal communication skills Highly organized with strong time management abilities Dependable with a keen sense of accountability in meeting work commitments Consistently punctual and able to maintain steady, reliable work performance Comfortable working independently as part of a small team without the need for micromanagement Experience and Education Requirements: At least four years of relevant customer support experience Powerful desire to learn and grow Prior experience supporting computer software Ability to work Saturdays Ability to work on-call Experience in a support center environment Background supporting cloud-based/SaaS software solutions Experience supporting website services and/or ecommerce solutions Experience working with consignment and/or vendor-based stores Knowledge of POS software, payment terminals/processing, CRM, and/or helpdesk tools High school diploma or higher education Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
$33k-57k yearly est. Auto-Apply 7d ago
Tier II Help Desk Technician - Journeyman
ASM Research, An Accenture Federal Services Company
Remote support specialist job in Boise, ID
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$33k-57k yearly est. 21d ago
Enterprise Service Desk Specialist Senior
Kaztronix 3.8
Remote support specialist job in Boise, ID
Conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Troubleshoot, resolve, and/or escalate technical issues. Open and close tickets. Correlate events and incidents for management of Information Technology (IT) Services. Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Experience meeting service level goals and targets. Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws. In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws. By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.
$35k-47k yearly est. 60d+ ago
IT Facilities Technician
Idaho Falls School District 91
Remote support specialist job in Idaho
id="p6877_h"> id="p6877_"> Technology/IT Support Technician Date Available: ASAP I. TITLE: IT Facilities Technician II. QUALIFICATIONS: A. High School Diploma. B. College degree and/or applicable certifications are desirable, but not mandatory. C. Experience in most or all these areas: 1. Windows operating systems and application software such as Office, web browsers, email, chrome books, etc. 2. Basic construction methods and practices. 3. Use of power tools, and the associated safety protocols. 3. Current network cabling specifications, installation, and testing. 4. Installing, troubleshooting, and maintaining technology hardware. 5. Ability to read and follow blueprints. 6. Basic understanding of common Audio/Video practices D. Ability to work with staff, students, and the public. E. Strong attention to detail, record keeping, and documentation. F. Strong interpersonal and professional communication skills. G. Experience working with an online help ticket and/or work order system. H. Demonstrated aptitude for the work to be performed. I. Able to perform assigned duties. J. Such alternatives to the above qualifications as the Board may find appropriate and acceptable. III. REPORTS TO: IT Audio Video Coordinator/ IT Security Systems Coordinator IV. JOB GOALS: To support the delivery of School District 91's written, taught, tested and reported curriculum and contribute to maximizing student achievement. To facilitate the use of technology in various school programs; install, troubleshoot, and help maintain technology hardware throughout the district. Provide training and in-service to school staff regarding the uses of technology in education. V. ESSENTIAL DUTIES AND RESPONSIBILITIES: A. Installs all necessary hardware to support school district 91's technology needs. B. Troubleshoot, repair, update, and perform maintenance of technology related hardware. C. Documents technical issues, attempts to resolve, and keeps record of the resolutions. D. Performs necessary housekeeping tasks such as management of documentation associated with assigned duties. E. Inventories, sets up and installs new hardware, tracks hardware inventory throughout the school year and maintains hardware inventory database. F. Increases proficiency in the approved district hardware packages and supports school staff in their use. G. Knows and supports district policies regarding technology integration: such as standardization and network use protocols; to provide unified and effective support for technology to district students and staff. H. Provides input on technology planning and technology growth assistance. I. Maintains high standards of ethical behavior and confidentiality. J. Has regular and predictable attendance. VI. OTHER DUTIES AND RESPONSIBILITIES: A. Performs all other duties as assigned. VII. TERMS OF EMPLOYMENT: This is currently a full-time position scheduled for 8 hours per day, 254 days per year. Benefits will be in accordance with approved Board policy. Wages will be in accordance with the Classified Salary Schedule range of a Grade 8-11 ($20.07 - $25.09/hour) DOE. This is an “at will” position in that the employer or employee may terminate employment at any time or for any reason consistent with applicable state or federal law. The “employment at will” policy cannot be changed verbally or in writing unless the change is specifically authorized in writing and expressly approved by the Board of Trustees of District 91. VIII. EVALUATION: Performance of this position will be evaluated annually by the IT Facilities Manager in accordance with provisions of the Board's policy on the evaluation of classified personnel. This position has been given an overall physical classification of medium duty.
$20.1-25.1 hourly 5d ago
Network Administrator - MTCCS
Nexthreat
Remote support specialist job in Idaho
Job Title: Network AdministratorLocation: Gowen Field, IDTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Network Administrator to provide the communication architecture for the efficient and effective operation of the installation network. NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description: • Responsible for developing, coordinating, and implementing exercise support communications plans, configures communications equipment, implements cyber security processes, and assists in installing equipment and circuitry in support of exercises• Works closely with the MTC ISSO and MTC ISSM in facilitating the maintenance of ATO within the RMF. Establish and maintain training and exercise networks for both LAN/WAN• Configures training areas (classrooms, reconfigurable tactical operation centers, exercise areas, work cells) networks• Ensures the simulations and training networks are operational 98% of the time during training and exercises Qualifications: Required:• Associate's degree in network management or a related field• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at information assurance technical level II (IAT II)• Network+ certification• Two (2) years of experience in network architecture design, and implementation• Basic knowledge in network planning, troubleshooting and maintenance• Basic knowledge of network hardware and software components; strong understanding of technology integration, information flow, configuration and implementation of LAN, WAN, DNS, DHCP; firewalls and security; and storage and backup methodologies Preferred:• Bachelor's degree in network management or a related field• CCNA certification
$57k-77k yearly est. Auto-Apply 60d+ ago
Network Administrator
Govcio
Remote support specialist job in Boise, ID
GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_
$110k-140k yearly 60d+ ago
Paving Application Specialist
Western States Careers
Remote support specialist job in Meridian, ID
Western States Cat is looking for a results-oriented Paving Application Specialist to add to our dynamic, successful Sales team, specializing in customer care. Duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today! ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: The Power of our Purpose: “Building our Communities for a Better Tomorrow” Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: Three weeks of accrued PTO to start, increases with tenure Company paid health care premium option for employees Health, dental, and vision insurance Wellness dollars 401k with company match and profit sharing Educational reimbursements, tool loans, and safety & tooling dollars Employee Assistance Program Paid Parental leave Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY The Paving Application Specialist is a Sales Department position who works across Western States divisions of sales, parts, and service to help support the paving industry and our customers throughout Western States territory. This position is responsible for conducting equipment demonstrations and technical communication for the paving machinery we represent, which includes Caterpillar, Weiler, Road Widener, AMI, etc. Job duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. Communication, Training and Troubleshooting Plans and conducts equipment demonstrations as required by the Sales Department. Conducts machine delivery training for customers, including application startup, operation set up and digital onboarding to online tools and apps. Communicates with our paving partners, sales professionals, account managers, product support reps, and sales managers to promote and develop our paving markets. Performs site assessments as required by customers and sales group. Oversees and manages customer related production studies. Supports sales team with technical sales information to assist in the completion and closing of sales deals. Conducts professional machine demos and head-to-head demos versus the competition. Sales Support, Inspections and Travel Helps inspect used paving machines and attachments for trade. Completes re-visits on new machine sales at a designated time frame set by all interested parties or on major shop rebuilds to answer questions, check for issues, direct any service repairs, etc. Ability to travel the full dealer territory to assist with all sales professionals, service departments and customers to promote, service, sell and train on paving equipment. Overnight stays required. Assists customers with operator training and maintenance practices on new machine deliveries. Assists Service Department in troubleshooting machine operational problems in the field. KNOWLEDGE SKILLS AND ABILITIES: Ability to develop and maintain effective working relationships with others. Ability to travel up to 50% including overnight, as needed. Knowledge of Microsoft office software. Working knowledge of heavy equipment and ability to operate effectively. Ability to multi-task. Consistent attendance. EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED). Five years equivalent experience in the paving industry required with working knowledge of Cat/Weiler/Road Widener hydraulics, electronics and mechanics. Caterpillar Operator Certificate preferred. Must be able to communicate (speak, read, comprehend, write in English). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. This role is designated as safety-sensitive.
$45k-73k yearly est. 20d ago
Engineer, Software & Information Platform
Cardinal Health 4.4
Remote support specialist job in Boise, ID
**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
$94.9k-135.6k yearly 6d ago
Tech Support III, Engineer
Fisher's Technology 3.5
Remote support specialist job in Boise, ID
Full-time Description Fisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years. Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at ******************** Position Summary Fisher's Technology IT Team is seeking to fill our Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team. Roles & Responsibilities Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services. Administration and support of client virtualization environments including VMware vSphere, and Hyper-V. Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points. Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices. Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly. Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments. Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments). Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments. Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team. Assist with training and onboarding new employees on technology platforms, tools, and best practices. Generate reports on performance, security incidents, and project status for upper management and client stakeholders. Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents. Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures. Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams. Requirements Technical Qualifications: In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.). Knowledge of PowerShell for Microsoft 365 automation and scripting tasks. Strong understanding of Microsoft 365 licensing models and subscription management. Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments. Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.). Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies. Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions. Experience with SD-WAN technologies and cloud-based network solutions. Certifications: Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft Certified: Modern Desktop Administrator Associate Cisco Certified Network Associate (CCNA) or equivalent Fortinet NSE 4 or equivalent CompTIA Network+ or Security+ Qualifications: 8+ years of experience in IT support, with a focus on network and infrastructure technologies. Excellent communication and customer service skills, both on the phone and in writing. Ability to communicate technical issues clearly and effectively to non-technical stakeholders. Strong ability to work in a team environment, providing training and support to junior team members and client stakeholders. Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance. Clean driving record. Fisher's Technology offers an extensive benefits package that includes the following: Medical, Dental, & Vision Insurance Life Insurance Additional Voluntary Life Insurance Paid Time Off Paid Holidays & Extra Floating Holiday 401(k) & 401(k) Matching Employee Assistance Program Flexible Spending Account Health Savings Account Hospital Indemnity Short & Long Term Disability Insurance Accident & Critical Illness Insurance
$43k-64k yearly est. 38d ago
Network Administrator
ICCU
Remote support specialist job in Chubbuck, ID
The primary area of responsibility is to support the ICCU network and Unified Communications systems through operational tasks and troubleshooting issue. This role performs high quality support work, customer service, and interacts between all areas of IT and the business as necessary. Duties and Responsibilities: Work to achieve team goals, be part of the culture, and provide excellent customer service. Prioritize individual work and be accountable for that work through tickets and appropriate follow-up. Analyzing and monitoring network performance. Providing network support and resolving connectivity issues. Configuring hardware and software to optimize network communication. Setting up LAN and WAN networks, as well as Voice Over IP. Managing IP addresses and resolving conflicts. Monitoring and maintaining network servers and performing upgrades. Performing system administration tasks and ensuring network security. Documenting processes and monitoring network performance metrics. Consulting with internal departments and training IT support staff. Keeping up with advancements in network technologies and solutions. Provide excellent customer service to internal and external team members. Implement and maintain all aspects of the ICCU network systems including routers, switches, firewalls, load balancers and internet filters and phone systems as outlined by ICCU's architecture documents. Follow all policies and procedures. Other duties as assigned. Qualifications: Bachelor's degree required in Computer Science, Computer Information Systems or Math. 1-5 years of relevant work experience. Ability to communicate with Executive Management, Credit Union personnel and communicate effectively through customized reports. Cisco CCT Certification or Network+ Certification. In-depth knowledge of hardware, software, and network installation techniques. Exceptional ability to provide network support and resolve errors. Extensive experience with Inter-Network Operating Systems such as Cisco Systems and Palo Alto Networks. Advanced knowledge of network setup and security. Ability to keep up with advancements in IT network technologies. Proficiency in documenting processes and monitoring performance metrics. Experience with monitoring and management tools such as Splunk, Site 24x7, SolarWinds. Ability to always maintain confidentiality of Credit Union and member records. Performance Standard: Ability to fix complex problems and determine appropriate priorities. Attention to detail on many concurrent projects and initiatives. Demonstrated ability to provide excellent customer service. Ability to work without supervision. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Position Specific Additional Physical Requirements: Ability to work all hours of the day onsite and remote. Physical Requirements: Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Sit for extended periods of time. Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
$55k-75k yearly est. 55d ago
Senior Field Support Engineer
PDF Solutions, Inc. 4.6
Remote support specialist job in Boise, ID
At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. Role Summary PDF is seeking an experienced Field Service Engineer to provide client support for PDF's advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team player with strong initiative and communication skills and possesses the drive to deliver quality results with superb customer service on time in a dynamic, multi-disciplined, intensive and highly productive small team environment. Responsibilities * Become proficient in using PDF's cutting-edge eProbe * Perform startup activity with limited support from HQ. * Perform preventative maintenance of tool and attend to equipment issues with quality fixes/repairs. * Maintain local parts inventory and order replacement parts. * Actively respond to tool issues by communicating with HQ engineers and participate in escalation conference calls. * Verify operational quality of the tool after scheduled preventive maintenance is complete. * Install and/or relocate equipment and conduct associated start-up of newly installed systems. * Troubleshoot equipment problems and conduct diagnostic procedures to isolate the root cause and correct the issue. * Prepare and maintain accurate logs, service records, part usage documentation, and other management reports. * Escalate issues for prompt resolution. * Respond to emergency calls as required in the fab. * Build and maintain customer satisfaction through clear, consistent communication and the sharing of collective knowledge. * Comply with all Intellectual Property guidelines and all safety procedures. Qualifications * BS degree in Engineering, Science (electrical or mechanical) or equivalent combination of education and experience to perform at this level. * Must have hands-on experience working with vacuum systems (turbo molecular pumps, ion pumps, roughing pumps), specifically in the high and ultra-high vacuum region. * Experience with scanning electron microscopes, SEMs, preferred but not a requirement. * Must have experience as a Field Service Engineer working with, installing or servicing 300mm capital equipment. Pay Range USD $80,000.00 - USD $105,000.00 /Yr.
$80k-105k yearly Auto-Apply 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Remote support specialist job in Twin Falls, ID
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
$43k-63k yearly est. 60d+ ago
IT Facilities Technician
Idaho Falls School District 91
Remote support specialist job in Idaho Falls, ID
Technology/IT Support Technician Date Available: ASAP Additional Information: Show/Hide I. TITLE: IT Facilities Technician II. QUALIFICATIONS: A. High School Diploma. B. College degree and/or applicable certifications are desirable, but not mandatory. C. Experience in most or all these areas: 1. Windows operating systems and application software such as Office, web browsers, email, chrome books, etc. 2. Basic construction methods and practices. 3. Use of power tools, and the associated safety protocols. 3. Current network cabling specifications, installation, and testing. 4. Installing, troubleshooting, and maintaining technology hardware. 5. Ability to read and follow blueprints. 6. Basic understanding of common Audio/Video practices D. Ability to work with staff, students, and the public. E. Strong attention to detail, record keeping, and documentation. F. Strong interpersonal and professional communication skills. G. Experience working with an online help ticket and/or work order system. H. Demonstrated aptitude for the work to be performed. I. Able to perform assigned duties. J. Such alternatives to the above qualifications as the Board may find appropriate and acceptable. III. REPORTS TO: IT Audio Video Coordinator/ IT Security Systems Coordinator IV. JOB GOALS: To support the delivery of School District 91's written, taught, tested and reported curriculum and contribute to maximizing student achievement. To facilitate the use of technology in various school programs; install, troubleshoot, and help maintain technology hardware throughout the district. Provide training and in-service to school staff regarding the uses of technology in education. V. ESSENTIAL DUTIES AND RESPONSIBILITIES: A. Installs all necessary hardware to support school district 91's technology needs. B. Troubleshoot, repair, update, and perform maintenance of technology related hardware. C. Documents technical issues, attempts to resolve, and keeps record of the resolutions. D. Performs necessary housekeeping tasks such as management of documentation associated with assigned duties. E. Inventories, sets up and installs new hardware, tracks hardware inventory throughout the school year and maintains hardware inventory database. F. Increases proficiency in the approved district hardware packages and supports school staff in their use. G. Knows and supports district policies regarding technology integration: such as standardization and network use protocols; to provide unified and effective support for technology to district students and staff. H. Provides input on technology planning and technology growth assistance. I. Maintains high standards of ethical behavior and confidentiality. J. Has regular and predictable attendance. VI. OTHER DUTIES AND RESPONSIBILITIES: A. Performs all other duties as assigned. VII. TERMS OF EMPLOYMENT: This is currently a full-time position scheduled for 8 hours per day, 254 days per year. Benefits will be in accordance with approved Board policy. Wages will be in accordance with the Classified Salary Schedule range of a Grade 8-11 ($20.07 - $25.09/hour) DOE. This is an "at will" position in that the employer or employee may terminate employment at any time or for any reason consistent with applicable state or federal law. The "employment at will" policy cannot be changed verbally or in writing unless the change is specifically authorized in writing and expressly approved by the Board of Trustees of District 91. VIII. EVALUATION: Performance of this position will be evaluated annually by the IT Facilities Manager in accordance with provisions of the Board's policy on the evaluation of classified personnel. This position has been given an overall physical classification of medium duty.
$20.1-25.1 hourly 5d ago
Network Administrator - MTCCS
Nexthreat
Remote support specialist job in Idaho
Job Title: Network AdministratorLocation: Gowen Field, IDTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Network Administrator to provide the communication architecture for the efficient and effective operation of the installation network. NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description: • Responsible for developing, coordinating, and implementing exercise support communications plans, configures communications equipment, implements cyber security processes, and assists in installing equipment and circuitry in support of exercises• Works closely with the MTC ISSO and MTC ISSM in facilitating the maintenance of ATO within the RMF. Establish and maintain training and exercise networks for both LAN/WAN• Configures training areas (classrooms, reconfigurable tactical operation centers, exercise areas, work cells) networks• Ensures the simulations and training networks are operational 98% of the time during training and exercises Qualifications: Required:• Associate's degree in network management or a related field• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at information assurance technical level II (IAT II)• Network+ certification• Two (2) years of experience in network architecture design, and implementation• Basic knowledge in network planning, troubleshooting and maintenance• Basic knowledge of network hardware and software components; strong understanding of technology integration, information flow, configuration and implementation of LAN, WAN, DNS, DHCP; firewalls and security; and storage and backup methodologies Preferred:• Bachelor's degree in network management or a related field• CCNA certification We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$57k-77k yearly est. 9d ago
Paving Application Specialist
Western States Cat
Remote support specialist job in Hayden, ID
Western States Cat is looking for a results-oriented Paving Application Specialist to add to our dynamic, successful Sales team, specializing in customer care. Duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today! ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: * The Power of our Purpose: "Building our Communities for a Better Tomorrow" * Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION * Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: * Three weeks of accrued PTO to start, increases with tenure * Company paid health care premium option for employees * Health, dental, and vision insurance * Wellness dollars * 401k with company match and profit sharing * Educational reimbursements, tool loans, and safety & tooling dollars * Employee Assistance Program * Paid Parental leave * Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY The Paving Application Specialist is a Sales Department position who works across Western States divisions of sales, parts, and service to help support the paving industry and our customers throughout Western States territory. This position is responsible for conducting equipment demonstrations and technical communication for the paving machinery we represent, which includes Caterpillar, Weiler, Road Widener, AMI, etc. Job duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. Communication, Training and Troubleshooting * Plans and conducts equipment demonstrations as required by the Sales Department. * Conducts machine delivery training for customers, including application startup, operation set up and digital onboarding to online tools and apps. * Communicates with our paving partners, sales professionals, account managers, product support reps, and sales managers to promote and develop our paving markets. * Performs site assessments as required by customers and sales group. * Oversees and manages customer related production studies. * Supports sales team with technical sales information to assist in the completion and closing of sales deals. * Conducts professional machine demos and head-to-head demos versus the competition. Sales Support, Inspections and Travel * Helps inspect used paving machines and attachments for trade. * Completes re-visits on new machine sales at a designated time frame set by all interested parties or on major shop rebuilds to answer questions, check for issues, direct any service repairs, etc. * Ability to travel the full dealer territory to assist with all sales professionals, service departments and customers to promote, service, sell and train on paving equipment. Overnight stays required. * Assists customers with operator training and maintenance practices on new machine deliveries. * Assists Service Department in troubleshooting machine operational problems in the field. KNOWLEDGE SKILLS AND ABILITIES: * Ability to develop and maintain effective working relationships with others. * Ability to travel up to 50% including overnight, as needed. * Knowledge of Microsoft office software. * Working knowledge of heavy equipment and ability to operate effectively. * Ability to multi-task. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Five years equivalent experience in the paving industry required with working knowledge of Cat/Weiler/Road Widener hydraulics, electronics and mechanics. * Caterpillar Operator Certificate preferred. * Must be able to communicate (speak, read, comprehend, write in English). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. This role is designated as safety-sensitive.
$45k-73k yearly est. 21d ago

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