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Become A Remote Support Specialist

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Working As A Remote Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Remote Support Specialist Do At SRA International, Inc., A CSRA Company

* Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
* Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
* Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
* Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.
* May provide leadership and work guidance to less experienced personnel.
* Is this job the next step in your career? Are you ready to take the leap and help ensure American’s and their goods are free to move about the country

What Does A Remote Support Specialist Do At Gulfstream

* 1. Provide expert remote desktop support and basic server, telecommunication and network services with particular focus on service delivery, technical excellence and customer satisfaction.
* Drive to meet or exceed organizational goals for quality, cost per contact, customer satisfaction, first contact resolution and service availability.
* Participate in engagements that have a strong business & technology focus.
* Demonstrate strong customer service skills to provide onsite technical support focusing on strong listening skills to gain an accurate understanding of the situation, displaying a sense of urgency to resolve customer issues.
* Provide expert remote support for desktops, printers, mobile devices, telephones, network devices and server administration.
* Ensure root cause analysis is performed in accordance with Gulfstream policies and standards.
* Produce accurate documentation at the client and incident level.
* Constantly drive for process improvement.
* Perform other duties as assigned

What Does A Remote Support Specialist Do At Ingersoll Rand

* include the following.
* Other functions may be assigned.
* Responsible for understanding HVAC systems and BAS controls.
* Responsible for reviewing TIS alarms each day and respond according.
* Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators.
* Provide resolution or detailed information for external technician
* Responsible for performing BAS remote diagnostics checks and troubleshooting.
* Performs remote digital inspection on approved sites in accordance with BAS Agreement scope.
* Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies.
* Assist in the remote setup of Trane Intelligent Services on all connected sites.
* Provides remote customer and technician support
* Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files.
* Records parts, material, labor, and other cost data per assignment and returns unused resources.
* Turns in all required paperwork and reports in a timely manner.
* Represents the company by serving as a direct customer contact.
* Identifies parts to order for repairs and timeliness of need.
* Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
* Flexibility to work overtime/weekends, as required.
* Responsible for setup and execution of routine team meetings to review new and existing projects.
* Work with Resource Coordinator to ensure that the appropriate resources are allocated for fulfillment of contract responsibilities
* Lead and manage software tracking tools used in scheduling contract execution
* Understand the work flow process and manage creation and implementation of standard work to ensure timely and efficient work flow execution.
* Assist Account Managers and office team with setup of new contracts to ensure the correct tasks and interventions are in place based on what was sold.
* SUPERVISORY RESPONSIBILITIES
* This job has no supervisory responsibilities

What Does A Remote Support Specialist Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Record Review: Completes initial medical records reviews of patient records within 24
* hours of admission for a specified patient population to: (a) evaluate documentation to assign the principal diagnosis, pertinent secondary diagnoses, and procedures for accurate MS
* DRG assignment, risk of mortality and severity of illness; and (b) initiate a review worksheet.
* Conducts follow-up reviews of patients every 2
* days to support and assign a working or final MS
* DRG assignment upon patient discharge, as necessary.
* Formulate physician queries regarding missing, unclear or conflicting health record documentation by requesting and obtaining additional documentation within the health record, as necessary.
* Collaborates with case managers, nursing staff and other ancillary staff regarding interaction with physicians regarding documentation and to resolve physician queries prior to discharge.
* Assist in training department staff new to CDI
* Professional Development: Stays current with AHA Official Coding and Reporting Guidelines, CMS and other agency directives for ICD
* CM and CPT coding.
* Attends mandatory coding seminars on annual basis (IPPS and OPPS, ICD
* CM and CPT updates) for inpatient and outpatient coding.
* Quarterly review of AHA Coding Clinic

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How To Become A Remote Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Remote Support Specialist jobs

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Remote Support Specialist Demographics

Gender

  • Male

    59.5%
  • Female

    38.3%
  • Unknown

    2.3%

Ethnicity

  • White

    75.7%
  • Hispanic or Latino

    11.1%
  • Asian

    8.5%
  • Unknown

    4.0%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    66.7%
  • Hmong

    33.3%

Remote Support Specialist

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Remote Support Specialist Education

Remote Support Specialist

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Top Skills for A Remote Support Specialist

HardwareIssuesTechnicalSupportTroubleshootRemoteSupportActiveDirectoryDatabaseInternetExplorerRemoteAccessCitrixWindowsXPLotusNotesSetupPCOSCustomerSatisfactionLinuxMacT VPNDNSStorage

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Top Remote Support Specialist Skills

  1. Hardware Issues
  2. Technical Support
  3. Troubleshoot
You can check out examples of real life uses of top skills on resumes here:
  • Worked with Doctors and Nurses supporting their Software and Hardware issues.
  • Extended networking technical support to installation team.
  • Assist customer with hardware configurations, service upgrades, troubleshooting and maintenance plans.
  • Alternate Lead for the Remote Support Team.
  • Worked in windows 2000/2003 with Active directory and troubleshot Exchange issues

Top Remote Support Specialist Employers

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