How to hire a remote support specialist

How to hire a remote support specialist, step by step

Here's a step-by-step remote support specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a remote support specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new remote support specialist
• Step 8: Go through the hiring process checklist

What does a remote support specialist do?

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1. Identify your hiring needs

   The remote support specialist hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect remote support specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of remote support specialists.

   Type of Remote Support Specialist	Description	Hourly rate
   Remote Support Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$14-29
   Technical Support Engineer	A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting... Show more	$29-57
   Technical Support Representative	Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary... Show more	$12-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • PC
   • Technical Support
   • Remote Support
   • Technical Assistance
   • Troubleshoot
   • Customer Satisfaction
   • Remote Troubleshooting
   • Email Support
   • Broadband
   • Client Facing
   • Phone Support
   • VPN
   • Customer Issues

   Check all skills

   Responsibilities:

   • Manage the migration of legacy internal applications to modern ERP systems.
   • Team player that works with other departments to resolve payroll problems, improve processes and accomplish goals.
   • Utilize VNC remote control solution in support financial industry applications while employing remedy call tracking system to manage problem tickets.
   • Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
   • Configure, manage and monitor SAN environment to ensure constant availability.
   • Manage configurations of SysMaster VoIP servers to establish call-routing between origination & termination points.

   More remote support specialist duties

3. Make a budget

   Including a salary range in your remote support specialist job description is one of the best ways to attract top talent. A remote support specialist can vary based on:

   • Location. For example, remote support specialists' average salary in nebraska is 40% less than in california.
   • Seniority. Entry-level remote support specialists 51% less than senior-level remote support specialists.
   • Certifications. A remote support specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a remote support specialist's salary.

   Average remote support specialist salary

   $43,180yearly

   $20.76 hourly rate

   ---

   Entry-level remote support specialist salary

   $30,000 yearly salary

   Updated December 24, 2025

   Average remote support specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$59,087	$28
   2	New York	$56,762	$27
   3	Delaware	$56,527	$27
   4	Connecticut	$53,280	$26
   5	Maryland	$52,963	$25
   6	Ohio	$50,918	$24
   7	North Carolina	$50,545	$24
   8	Oregon	$50,420	$24
   9	Pennsylvania	$48,543	$23
   10	Texas	$47,336	$23
   11	Arizona	$47,115	$23
   12	Nevada	$46,965	$23
   13	Louisiana	$46,244	$22
   14	Florida	$46,242	$22
   15	Georgia	$46,065	$22
   16	District of Columbia	$45,821	$22
   17	Illinois	$45,762	$22
   18	New Jersey	$45,457	$22
   19	Arkansas	$43,927	$21
   20	Massachusetts	$43,888	$21

   Average remote support specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	CDM Smith	$76,238	$36.65	585
   2	Concierge Home Care	$73,128	$35.16
   3	Deloitte	$70,888	$34.08	211
   4	AECOM	$69,797	$33.56	15
   5	Cognizant	$69,254	$33.30	123
   6	GPAC	$67,389	$32.40
   7	Johnson Controls	$64,936	$31.22	23
   8	Autodesk	$60,993	$29.32	4
   9	VMware	$59,074	$28.40
   10	McAfee	$58,513	$28.13
   11	Siemens	$55,974	$26.91	31
   12	Fresenius Medical Care North America Holdings Limited Partnership	$55,459	$26.66	5
   13	IEEE Foundation	$54,768	$26.33	4
   14	Planit	$54,492	$26.20
   15	Avanos Medical	$53,748	$25.84	2
   16	First Republic Bank	$53,265	$25.61
   17	Careerstaff Unlimited - A Genesis Healthcare Company	$52,942	$25.45
   18	L3Harris	$50,061	$24.07	40
   19	University of California	$49,876	$23.98	10
   20	BD	$49,457	$23.78	6

4. Writing a remote support specialist job description

   A job description for a remote support specialist role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a remote support specialist job description:

   Remote support specialist job description example

   The Charge Corrections Specialist performs corrections of anesthesia charges in the patient accounting system by utilizing the charge capture system. All new hires must submit to and pass a pre-employment drug screen and background check.
   ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to): Performs corrections of anesthesia charges in the patient accounting system Working from a queue, correcting charges sent back due to compliance issues, demographic updates, provider billing updates or coding updates Review and resolve edits, as necessary, to drop a timely and accurate claim Must meet daily production goals and quality scores Audit billing work as requested Maintains strictest confidentiality Performs other duties as assigned
   REPORTING TO THIS POSITION: No direct reports JOB REQUIREMENTS (Knowledge, Skills and Abilities):
   • Knowledge of CPT, ASA and Modifier utilization.
   • Knowledge of Payer rules and regulations
   • Skill in computer applications including MS Office products
   • Skill in verbal and written communication.
   • Skill in gathering and reporting information.
   • Must have a pleasant disposition and be a team player.
   • Strong communication skills
   EDUCATION/TRAINING/EXPERIENCE:
   • High School Diploma or Equivalent.
   • Medical billing experience is preferred, including but not limited to claims processing, charge
   corrections and payment posting
   PHYSICAL REQUIREMENTS:
   • Requires prolonged sitting, some bending, stooping and stretching
   DISCLAIMER: The above job description has been written to indicate the general nature and level of
   work performed by employees within this classification. It is not written to be inclusive of all duties,
   responsibilities and qualifications required of employees assigned to this job.
   
   Remote: As this opportunity can be remote, interested candidates should reside in the states that USAP is incorporated to do business in. This includes Alabama, Arizona, Colorado, Georgia, Florida, Illinois, Indiana, Louisiana, Maine, Michigan, Missouri, Maryland, Nevada, North Carolina, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Washington, and Wisconsin. Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right remote support specialist for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   To find remote support specialist candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   During your first interview to recruit remote support specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a remote support specialist applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new remote support specialist

   Once you have selected a candidate for the remote support specialist position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new remote support specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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