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Remote support specialist skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Kate Marek Ph.D.,
George Miller
Below we've compiled a list of the most critical remote support specialist skills. We ranked the top skills for remote support specialists based on the percentage of resumes they appeared on. For example, 39.6% of remote support specialist resumes contained customer service as a skill. Continue reading to find out what skills a remote support specialist needs to be successful in the workplace.

15 remote support specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how remote support specialists use customer service:
  • Received monthly customer service bonus awards
  • Provided outstanding customer service by answering or referring financial questions to the proper staff member personally and over the phone.

2. PC

Here's how remote support specialists use pc:
  • Ticket queue based phone support for multiple clients including ATT, Cox Cable, PC Richard and Son and ACN.
  • Purchased, installed, and maintained PC s, laptops, hardware, software and kiosks at service centers.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how remote support specialists use technical support:
  • Extended networking technical support to installation team.
  • Provide Tier-2 technical support for remote site employees utilizing Windows based laptops, desktops, and thin clients.

4. Remote Support

Here's how remote support specialists use remote support:
  • Provided remote support for customer engineering staff.
  • Worked with a team of 30 providing internal Tier II remote support for end users in North America and Europe.

5. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how remote support specialists use technical assistance:
  • Provide remote diagnostic assistance to AS400, RS6000 end users as well as technical assistance to IBM Customer Engineers on site.
  • Supported development of technical standards and application uses, and resolved network problems and offered technical assistance to users.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how remote support specialists use troubleshoot:
  • Utilized knowledge, skill, and IBM intranet resources to troubleshoot problems for IBM computers, software and monitors.
  • Install and troubleshoot software applications such as MS Office 97/2003, outlook and various other software's.

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7. Customer Satisfaction

Here's how remote support specialists use customer satisfaction:
  • Selected to handle critical and customer satisfaction-related issues based on technical expertise and customer relationship management skills.
  • Maintained standards for call closure and resolution to ensure optimum quality assurance and customer satisfaction.

8. Remote Troubleshooting

Here's how remote support specialists use remote troubleshooting:
  • Supported customers through remote troubleshooting and on-site repair, installation, retrofitting.
  • Developed diagnostic code to improve accuracy and effectiveness of remote troubleshooting efforts.

9. Email Support

Here's how remote support specialists use email support:
  • Perform telephone/email support for external customers and internal requests for installations, commissioning, and troubleshooting.
  • Reduced the average number of open tickets in the email support queue from thirty-five to two.

10. Broadband

Here's how remote support specialists use broadband:
  • Worked closely with Network and Telecom teams, leveraging insight into remote access and broadband technologies.

11. Client Facing

Here's how remote support specialists use client facing:
  • Involved strong interpersonal skills for client facing.

12. Phone Support

Here's how remote support specialists use phone support:
  • Provided phone support for Win XP, Win2k3 Server networking/hardware/software support, proprietary software support.
  • Provided technical phone support to end-users for Windows 7, 8, and 8.1.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how remote support specialists use vpn:
  • Implement work at home setup, connectivity, and daily maintenance of VPN (Virtual Private Network).
  • Analyze and monitor network performance of both VPN tunnel and Internet Service Provider.

14. Customer Issues

Here's how remote support specialists use customer issues:
  • Work with other departments where necessary to resolve customer issues.
  • Utilized laboratory configurations to test customer issues and duplicate bugs as well as assist customers in designing/modifying their networks to optimization.

15. Desktop

The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Here's how remote support specialists use desktop:
  • Handled remote desktop escalations, and overall enterprise wide outages due to MS Security Updates, Viruses/Worms etc.
  • Performed hands-on fixes at the desktop level including installing and upgrading software and configuring system and applications.
top-skills

What skills help Remote Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What remote support specialist skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young remote support specialists need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a remote support specialist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
Do you want to know more?
Read more about what experts have to say about remote support specialist

List of remote support specialist skills to add to your resume

Remote support specialist skills

The most important skills for a remote support specialist resume and required skills for a remote support specialist to have include:

  • Customer Service
  • PC
  • Technical Support
  • Remote Support
  • Technical Assistance
  • Troubleshoot
  • Customer Satisfaction
  • Remote Troubleshooting
  • Email Support
  • Broadband
  • Client Facing
  • Phone Support
  • VPN
  • Customer Issues
  • Desktop
  • Service Calls
  • Software Issues
  • Technical Issues
  • Citrix
  • Linux
  • Workstations
  • DNS
  • Mac
  • Windows XP
  • Provide Remote Support
  • Lotus Notes
  • RSA
  • TCP/IP
  • Lan
  • Level Support
  • Symantec
  • Network Troubleshooting
  • Unix
  • Trouble Tickets
  • Inbound Calls
  • McAfee
  • Process Improvement
  • Blackberry
  • VoIP
  • ISP
  • SLA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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