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Remote support specialist jobs in Kansas - 365 jobs

  • Help Desk Support Analyst

    Oculusit 3.8company rating

    Remote support specialist job in Wichita, KS

    The Helpdesk Support Analyst provides front-line technical support for faculty, staff, and students within a higher education environment, with a strong focus on classroom technology assistance. This role is responsible for troubleshooting hardware, software, audiovisual, and instructional technology issues to ensure seamless teaching and learning experiences. The analyst supports campus-standard systems, learning management platforms, and classroom technologies, responds to service requests via multiple channels, and delivers timely, customer-focused solutions. In collaboration with academic and IT teams, the role helps maintain reliable classroom operations, supports instructional continuity, and contributes to a positive, technology-enabled academic environment. Key Responsibilities: · Serve as the first point of contact for IT support requests from faculty, staff, and students via phone, email, ticketing system, and in person. · Provide real-time classroom technology support, including troubleshooting audiovisual systems, computers, projectors, microphones, lecture capture, and smart classroom controls. · Assist faculty before, during, and after class sessions to ensure instructional technologies function properly. · Diagnose and resolve hardware, software, network, and peripheral issues; escalate complex problems to appropriate IT teams when necessary. · Support learning management systems (LMS), video conferencing platforms, and instructional software commonly used in higher education. · Install, configure, test, and maintain classroom and lab technology equipment according to campus standards. · Monitor and respond to classroom support requests to minimize instructional disruption and downtime. · Document incidents, service requests, resolutions, and procedures accurately within the IT service management (ITSM) system. · Provide basic training and guidance to faculty and staff on classroom technologies and supported IT tools. · Collaborate with academic departments, instructional technology teams, and central IT staff to support teaching and learning needs. · Participate in routine maintenance, testing, and upgrades of classroom technology and computing resources. · Follow established IT policies, security standards, and best practices while supporting institutional systems and data. · Contribute to continuous improvement of helpdesk services by identifying recurring issues and recommending solutions. · Support special academic events, exams, and presentations that require technology setup or on-site assistance. Qualifications: • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent technical experience. • 1-3 years of experience in IT helpdesk or end-user support, preferably within a higher education setting. • Strong working knowledge of Windows, mac OS, Microsoft 365, and standard business applications. • Experience with ticketing tools such as ManageEngine, ServiceNow, or Zendesk. • Understanding of networking fundamentals, printers, and peripheral device support. • Excellent communication, customer service, and problem-solving skills. • Ability to multitask and prioritize in a fast-paced, service-driven environment. Preferred Qualifications: • Experience supporting academic systems (LMS, SIS, etc.) and hybrid learning technologies (Zoom, Teams, AV tools). • Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator. • Experience working in a managed IT service or client-supported model.
    $30k-55k yearly est. 5d ago
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  • Information Technology Support Engineer

    Teceze

    Remote support specialist job in Kansas City, KS

    Title: IT Support Duration: 3 Weeks Project for one of our clients in Kansas City The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines. Who We Are - Teceze Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success. This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site. Job Description: Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs • Patch phone ports to switch as needed • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) • Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain • Basic Knowledge of Monitoring tools such as Solarwinds, etc… • Networking and Operating System basics • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting • Basic knowledge about Hardware like Servers, Storage devices • Knowledge to understand Monitoring Tool outcome • Basic knowledge of ITSM tool preferably ServiceNow • Basic knowledge Backup technologies preferably EMC Avamar • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server • Experience in SLA base environment • Knowledge on Server Performance monitoring preferred • Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope of the job and who we are and how to apply
    $53k-77k yearly est. 1d ago
  • IT Support Specialist II

    ISG Technology 3.4company rating

    Remote support specialist job in Overland Park, KS

    Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your ORGANIZATIONAL SKILLS to: Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Manage and prioritize complex, changing workloads in a challenging technical environment. Complete ConnectWise data entry in an accurate and timely manner. Meet ISG standards of utilization. You will use your TECHNICAL SKILLS to: Respond to and troubleshoot unique customer issues. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communication with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. You will use your COLLABORATIVE SKILLS to: Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED required. A minimum of 3-5 Years of similar or related experience. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
    $49k-73k yearly est. 26d ago
  • Technical Support Team Lead

    CSA Global LLC 4.3company rating

    Remote support specialist job in Beverly, KS

    Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon contract award. How Role Will Make an Impact: Acts as the overall communications architect and network team manager for the MTC. Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events. Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required. Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations. Designs and establishes network architecture, coordinates network plans, configures network. Requirements: What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance. Bachelor's degree IAT II Certification A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity. A minimum of 3 years of experience in MCIS integration at Brigade or higher level. Expert in integrating training environments. Extensive experience planning architectures. What Sets you apart: Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified Why You'll Love this Job: Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission. You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge. Daily opportunities to develop new skills Team environment What We Can Offer You: Compensation Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Benefits Healthcare (medical, dental, vision, prescription drugs) Pet Insurance 401(k) savings plan Paid Time Off (PTO) Holiday pay opportunities Basic life insurance AD&D insurance Company-paid Short-Term and Long-Term Disability Employee Assistance Program Tuition Support Options Identity Theft Program
    $33k-50k yearly est. 27d ago
  • PC Support Technician

    Link Solutions 4.2company rating

    Remote support specialist job in Leavenworth, KS

    Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS. Must be a US Citizen Must have or be able to obtain and maintain a DoD Secret Security Clearance. Non-remote (relocation incentive available) The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth. The PC Support Technician will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe. Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications. Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software. Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance. Install and configure network interfaces and internet connections. Diagnose network cable and configuration problems. Coordinate support with the local Network Enterprise Center. Services support tickets for Training Management Directorate (TMD) users. Implement and design an organization-wide set of standards for future and existing information systems. Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a US citizen. Must be able to obtain and maintain a DoD Secret Security Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Two (2+) years in a PC Support Techniciant role or relevant field. Skilled in installing, configuring, troubleshooting, and supporting PC/server hardware and software. Experienced in diagnosing network cable issues and configuring network interfaces and internet connections. Proficient in providing help desk support, identifying technical issues, and offering temporary solutions. Capable of responding to user inquiries and providing technical assistance on PC systems and applications. Windows workstation systems administration training. Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop. Preferred: Active Secret Clearance. BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts. IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts. Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users. Ability to function independently and as a team player in a fast-paced environment. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
    $30k-56k yearly est. 6d ago
  • IT Support Technician

    Kansas Children's Service League 3.1company rating

    Remote support specialist job in Wichita, KS

    Kansas Children's Service League is looking to hire a full-time IT Support Technician in Wichita, KS. This position earns a competitive wage between $20 to $24 per hour a nd works a Monday - Friday schedule with occasional evenings and weekends. This role requires in-person reporting to our Wichita, KS office and supports all KCSL locations across the state of Kansas. About Kansas Children's Service League Stronger families start at Kansas Children's Service League (KCSL). Founded in 1893, KCSL is a statewide, nonprofit agency that serves thousands of Kansas children and families each year. KCSL's mission is to protect and promote the well-being of children. Our programs work with children and families in the areas of health, safety and education to succeed and break cycles of neglect, abuse and trauma. We help both children and parents develop skills for success in their families, schools and workplaces. KCSL is also the Kansas chapter of Prevent Child Abuse America and Circle of Parents. As a team member of Kansas Children's Service League, you'll enjoy the following benefit offerings and more based on selected cafeteria options and employment class: Medical, Dental, & Vision Insurance Pet Insurance Critical Illness & Accident Insurance Flexible Spending Account / Health Savings Account Paid Life Insurance 401(K) & matching offerings Family Friendly Paid Wellness Leave Paid Vacation & Wellness Time Paid Holidays Employee Wellness Program Earned Wage Access Telework Options Infants at Work Program For more details on our benefits, please visit our KCSL Career site. Expectations for All Employees: At Kansas Children's Service League, we protect and promote the well-being of children. In doing so, every employee is responsible for supporting the agency's mission, vision, and values. This includes actively and regularly demonstrating high-quality customer service, accountability in all aspects of your position, and respecting the differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through KCSL and to help customers make connections within the organization. KCSL is an equal opportunity employer. Job Summary The IT Support Technician troubleshoots and maintains network client hardware and software. The position performs Help Desk responsibilities and works with the Network Administrator to maintain the KCSL network. Essential Job Functions Technical Support Respond to technical inquiries via phone, email, chat, or in person. Use problem solving to diagnose and resolve issues with computers, peripherals, operating systems, and applications. Log, track, route, and update employee issues in a ticketing system. Provide step-by-step guidance to users, use remote tools, and perform diagnostics. Escalate unresolved or complex issues to higher-level support. Document all interactions, resolutions, and contribute to knowledge base articles. Follow up with customers to ensure customer satisfaction and complete resolution of issues. Train users on new software or hardware, creating new training materials as requested. Education & Experience Required High school diploma or equivalent 1 year of technical school or 1 year of computer support Help Desk work experience Technical understanding of the current Microsoft PC Operating Systems and Microsoft 365 Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi Preferred Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. One or more years of work experience on an Information Technology Help Desk Experience with Windows Server (2022 and 2025) Experience with Active Directory and Group Policy Management Experience with Microsoft 365/Teams/Intune and Azure
    $20-24 hourly Auto-Apply 21d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Remote support specialist job in Garden City, KS

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 16h ago
  • Compliance Field Specialist - Kansas

    Farmers Mutual Hail 4.3company rating

    Remote support specialist job in Kansas

    Compliance Field Specialist At Farmers Mutual Hail (FMH), our mission is simple: protect the livelihoods and legacies of America's farmers through the complete farm insurance solutions we offer. As America's Crop Insurance Company™, we are headquartered in the U.S. and have been owned by the farmers we insure for over 125 years. As a Compliance Field Specialist at FMH, you will assist with the execution of FMH's quality control (QC) processes as they relate to the Multi-Peril Crop Insurance (MPCI) division. This includes working with the Internal Compliance Department in the implementation and execution of all quality control reviews and evaluations necessary to comply with Risk Management Agency (RMA) guidelines as established by the Standard Reinsurance Agreement (SRA). Due to the required travel, the potential candidate will need to be located in Kansas to be successful in this role. BENEFITS: Our employees appreciate our family-oriented culture, and we make sure their benefits reflect that. In addition to a competitive salary and bonuses, medical/dental/vision plan, 401(k) plan with a generous company match, you will be eligible for benefits such as: Paid Parental leave and Caregiver leave This position will receive a vehicle, cell phone, and paid expenses for travel. Employee appreciation events Employee Assistance Program (EAP) for support when you and your family need it REQUIREMENTS: Experience: A minimum of 1-5 years of crop insurance adjusting and/or claims. Education: High school diploma or general education degree (GED) required; Associates and/or Bachelor's degree in business or an ag-related field preferred. Skills: Ability to use a computer, printer, scanner, Internet, and Microsoft Office (Word, Excel and Outlook email). Ability to calculate figures and amounts such as discounts interest, proportions, percentages, area, circumference, and volume. Additional Requirements: Must be available to attend all Company-mandated training events and conferences and be able to travel for work-related reasons for periods of time exceeding twenty-four (24) hours. Must be able to physically climb heights in excess or ten (10) feet, walk distances over ¼ mile over uneven terrain, and stand without rest for periods of time greater than one hour. Must maintain a valid driver's license and clean MVR. RESPONSIBILITIES: Assists with QC tracking requirements, including oversight of completed reviews in accordance with FMH requirements as required and directed by the company. Provides training and completes evaluation of work performance on quality control reviews performed by the regional adjusting staff as assigned. Effectively and clearly communicates regulations and interpretations to producers, agents, and FMH staff regarding claim adjustment and review processes. Maintains all required certifications, including but not limited to the CAPP certification and State Adjuster License as needed. Does this sound like a good fit for you? Apply today through our website! This position is not eligible for sponsorship for work authorization by Farmers Mutual Hail Insurance Company of Iowa. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Farmers Mutual Hail Insurance Company does not discriminate in employment (EOE). All qualified applicants are encouraged to apply.
    $37k-59k yearly est. Auto-Apply 5d ago
  • Support Technician 2

    Propio 4.1company rating

    Remote support specialist job in Overland Park, KS

    Job DescriptionDescription: Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office. We are looking for a highly motivated and skilled Support Technician 2 to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner. Requirements: Responsibilities: Troubleshoot hardware and software issue, ensuring timely resolution Provide technical support to end users via phone, tickets, email and in-person Document and track issues using our ticketing system, and escalating when necessary Assist in setting up and configuring computer systems and applications Maintain accurate user accounts and permissions Educate users on best practices and IT policies and stay up to date with new technologies Collaborate with other members of the IT team to ensure that customers receive the highest level of service Generates and maintains dashboards and reports that track product health and success metrics Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues Qualifications: 3+ years of experience in IT support High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred Experience supporting customers in corporate environment Experience with IT Service Management ticketing systems Experience with Azure M365 and AWS preferred but not required Basic understanding of computer systems, networks, and software applications Strong problem-solving skills and ability to troubleshoot and think logically Experience with Microsoft Windows and Office, as well as experience with desktop hardware Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment
    $26k-39k yearly est. 31d ago
  • IT Computer Technician

    Lockwood Broadcast Group 3.9company rating

    Remote support specialist job in Wichita, KS

    KAKE has an immediate opening for an IT Computer Technician. This position will be responsible for repair, maintenance and configuration of PC work stations, servers, printers and wireless access points, as well as domain administration related to personnel changes. The candidate must have strong skills in computer repairs, software installation and configuration, as well as network administration. Job DUTIES: * Troubleshoot and repair computer hardware, software and peripherals, including PC computers, network servers, storage, software applications, LAN cabling, system security and virus protection * Install, manage and maintain workstations and servers with various Windows and Linux OS * Manage employee user accounts through Active Directory * Manage and maintain news production editors and content storage systems * Administration of telephone PBX system * Assist with repair and installation of various broadcast equipment as needed * Perform other duties as assigned * Strong Information Technology background and networking skills required * A degree or certificate in IT or related field is preferred * Experience in repair and maintenance of computers and servers * Experience in network administration of Windows and Linux based computer systems * May involve working with AC, DC, and RF voltages in transmission equipment * General knowledge and experience with mechanical based equipment is a plus * Good eyesight and hearing, ability to lift equipment that may exceed 50 pounds * Must work well under pressure * Strong communication, organizational, and problem-solving skills * Available for on-call emergencies QUALIFICATIONS REQUIRED: Interested candidates can apply to: Lori Johnson, Business Manager KAKE 1500 N. West Street Wichita, KS 67203 Or by e-mail to: ***************** No telephone calls please Lockwood Broadcast Group and KAKE provides equal employment opportunities to all employees and applicants for employment. Pre-employment drug test is required as well as a background screen as allowed by federal, state, and local laws and regulations. Latest Headlines from CNN
    $34k-64k yearly est. Easy Apply 15d ago
  • Network Administrator

    Tata Consulting Services 4.3company rating

    Remote support specialist job in Wichita, KS

    Roles & Responsibilities * Strong expertise in Juniper SRX firewalls, including policy creation, configuration, and troubleshooting * Configure, manage, and troubleshoot Juniper SRX firewalls, including security policies, NAT, VPN, and traffic inspection * Troubleshooting network connectivity issues, firewall rule conflicts, and security policy violations * Good understanding of routing and switching protocols (OSPF, BGP, VLANs, STP, VRRP, etc.) * Good knowledge of Juniper switching and experience in managing and troubleshooting network switch environments * Firewalls - Juniper SRX, FortiGate, Load Balancers F5 * Knowledge of routing and switching concepts * Experience with Aruba switching and wireless technologies * Knowledge of Zscaler ZIA & ZPA Generic Managerial Skills, If any * Excellent interpersonal, verbal and written communication skills * Strong logical, analytical, problem-solving skills * Able to prioritize and execute tasks in a fast-paced environment * Flexible working in 24/7 environment * Should have Experience in IT Service organization * Working exp using Incident management tools like ServiceNow * ITIL Knowledge Base Salary Range: $100,000 - $130,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN
    $100k-130k yearly 6d ago
  • Fix It and Learn It: Appliance Repair Tech Wanted Schools -On Us!

    Tager Appliance Repair

    Remote support specialist job in Kansas City, KS

    Job DescriptionBenefits: Company car Company parties Competitive salary Employee discounts Free uniforms Health insurance Paid time off Training & development Benefits: * Guaranteed minimum $800 a week when working full-time hours after training. Take home service vehicle, company card for gas for service vehicle and supplies Cell phone, company branded work shirts Paid time and vacation days, paid holidays after one year Initial and ongoing paid training Sams Club membership No nights or weekends, no on-call days, usually home by dinner time Weekly pay will be hourly + commission after training (averages around $30 an hour, commission paid on labor only). Hourly when in training. Tager appliance repair will pay for your appliance repair online training that you can complete in about two weeks from home and get paid As well as on-line training you will receive hands on training with our trainer Insurance allowance paid weekly after training Are you a problem-solving wizard with a knack for bringing machines back to life? Do you thrive on the satisfaction of a job well done and the gratitude of happy customers? Were on the hunt for a skilled Appliance Repair Technician or Trainee to join our dynamic team! At Tager Appliance Repair, youll tackle everything from rogue refrigerators to defiant dryers, using your expertise to save the dayone appliance at a time. Even better, well invest in your growth by sending you to school to sharpen your skills and stay ahead of the game. If youre ready to turn your technical talents into a rewarding career with great pay, awesome benefits, and a crew thats more like family, this is your chance to shine! .The Job: Travel to and from customers homes for diagnosis and repairs of kitchen and laundry appliances Troubleshoot and test appliances Diagnose and repair products using schematics and test meters Research parts needed for repairs Part install Collect payments from customers Pickup part from part suppliers You: Must be able to move common appliances around without damaging the customers home Must be able to lift or maneuver 75 pound Stair climbing in some homes is to be expected Must have clean and valid drivers license Must be able to pass background and drug test Must speak English Must have own hand tools Must attend periodic training classes Must provide your own clean black shoes, black slacks, and belt to be worn every day. (provided shirt must be tucked in) Join Our Team. Our phone operators do not know about the open position. Email questions only please
    $30 hourly 16d ago
  • Fix It and Learn It: Appliance Repair Tech Wanted School's -On Us!

    Bob's Supply/Atherton Appliance & Kitchens

    Remote support specialist job in Kansas City, KS

    Replies within 24 hours Benefits: Company car Company parties Competitive salary Employee discounts Free uniforms Health insurance Paid time off Training & development Benefits: * Guaranteed minimum $800 a week when working full-time hours after training. Take home service vehicle, company card for gas for service vehicle and supplies Cell phone, company branded work shirts Paid time and vacation days, paid holidays after one year Initial and ongoing paid training Sams Club membership No nights or weekends, no on-call days, usually home by dinner time Weekly pay will be hourly + commission after training (averages around $30 an hour, commission paid on labor only). Hourly when in training. Tager appliance repair will pay for your appliance repair online training that you can complete in about two weeks from home and get paid As well as on-line training you will receive hands on training with our trainer Insurance allowance paid weekly after training Are you a problem-solving wizard with a knack for bringing machines back to life? Do you thrive on the satisfaction of a job well done and the gratitude of happy customers? We're on the hunt for a skilled Appliance Repair Technician or Trainee to join our dynamic team! At Tager Appliance Repair, you'll tackle everything from rogue refrigerators to defiant dryers, using your expertise to save the day-one appliance at a time. Even better, we'll invest in your growth by sending you to school to sharpen your skills and stay ahead of the game. If you're ready to turn your technical talents into a rewarding career with great pay, awesome benefits, and a crew that's more like family, this is your chance to shine! .The Job: Travel to and from customers homes for diagnosis and repairs of kitchen and laundry appliances Troubleshoot and test appliances Diagnose and repair products using schematics and test meters Research parts needed for repairs Part install Collect payments from customers Pickup part from part suppliers You: Must be able to move common appliances around without damaging the customers home Must be able to lift or maneuver 75 pound Stair climbing in some homes is to be expected Must have clean and valid drivers license Must be able to pass background and drug test Must speak English Must have own hand tools Must attend periodic training classes Must provide your own clean black shoes, black slacks, and belt to be worn every day. (provided shirt must be tucked in) Join Our Team. Our phone operators do not know about the open position. Email questions only please Compensation: $800.00 - $1,200.00 per week As an appliance repair technician, you'll work with anything from dishwashers to microwaves to dryers. In other words, you'll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work. You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too. Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems. Are you prepared to start your journey toward becoming an appliance technician? If so, look through our open positions using the filters above! This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
    $800-1.2k weekly Auto-Apply 60d+ ago
  • IT Technician Hiawatha

    Amberwell Health

    Remote support specialist job in Hiawatha, KS

    Provides technical support to end users. Installs and maintains the organizations client hardware and software. Troubleshoot problems and resolve them in a timely manner. Responsibilities for IT Technician Install and configure hardware and software components Repair or replace damaged hardware Upgrade systems to enable compatible software Install and upgrade antivirus software Travel to client sites Perform tests on new hardware and software Define software, hardware and network requirements Troubleshoot hardware and software issues Qualifications for IT Technician Associates degree in computer science or engineering or related field, preferred A+ and Network+ Certification, preferred 0-2 years of experience in a similar role Experience troubleshooting systems Skilled in software installation Proficient with Windows OS Excellent written and oral communication skills Familiar with a range of software and hardware Qualifications Education High School or GED Experience and Qualifications Associates degree in computer science or engineering or related field, preferred A+ and Network+ Certification, preferred 0-2 years of experience in a similar role Experience troubleshooting systems Skilled in software installation Proficient with Windows OS Excellent written and oral communication skills Familiar with a range of software and hardware Skills Organizational Verbal Interpersonal Customer Relations Analytical Grammar/Spelling Read/Comprehend written instructions Follow verbal instructions Computer Clerical Mental and Emotional Requirements Manage stress appropriately Make decisions under pressure Manage anger/fear/hostility/violence of others appropriately Handle multiple priorities Work alone Working Conditions Exposure to potential electric shock CRT (computer) monitor Physical Requirements Sedentary work- Prolonged periods of sitting and exert up to 10 lbs. of force occasionally. Stand for 1 hour per day Sit for 6-7 hours per day Walk for 1 hour per day Perform repetitive tasks/motions Distinguish colors Hear alarms/telephone/tape recorder/normal speaking voice Have good manual dexterity Have good eye/hand/foot coordination Have clarity of vision: Mid (>20=-
    $30k-53k yearly est. 1d ago
  • IT Technician

    Commercial Capital Company

    Remote support specialist job in Lenexa, KS

    Position Title: IT Technician Department: Technology Services Reports To: Director of Technology The IT Technician provides front-line technical support to internal staff and external clients across the Microsoft ecosystem and MSP toolsets. Requirements: Ideal candidates have 1-3 years of experience or a two-year technical/associate degree. Responsibilities include support for Microsoft 365, Azure, Teams Voice, Dynamics navigation, Power Automate basics, Ubiquiti networking, Exclaimer, and Datto systems. Key Responsibilities: • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals. • Support Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, and Teams Voice. • Perform basic Azure AD tasks including password resets, MFA issues, and group membership updates. • Handle service ticket intake, triage, documentation, and timely resolution. • Assist users with basic Dynamics CRM navigation and troubleshooting. • Support Level 1 Power Automate flow troubleshooting. • Troubleshoot Ubiquiti/Unifi Wi-Fi, switches, and access points. • Assist with Datto RMM alerts, backups, and device remediation tasks. • Support and manage Exclaimer email signature configurations. • Escalate complex issues with complete ticket notes. • Perform updates, maintenance, and device provisioning tasks.
    $30k-53k yearly est. 30d ago
  • Application & Physics Specialist, Germany

    Raysearch Laboratories

    Remote support specialist job in Home, KS

    Do you want to use your application & physics skills to fight cancer with a global software company? RaySearch is a world leader in the field of advanced software for radiation therapy. Today, our solutions support thousands of clinics worldwide in the fight against cancer. We believe software has unlimited potential, and that it is now the driving force for innovation in oncology. RaySearch is now strengthening our team in Germany with a talented Application and Physics Specialist. This full-time position will be home-based, preferably in Eastern Germany, but includes frequent traveling to our customers throughout Germany and Austria. About the position In this position, you will be part of a regional service team that is responsible for installation, support, and education of our customers and distributors. Application support is provided both at the client sites and remotely. An important part of this job will be to support new customers during the clinical implementation of our software. You will primarily work with the installed base in Germany and Austria, but also be involved in various projects and support other customers throughout Europe. Your main tasks * Plan, perform and document assigned trainings and demos for customers, mostly at customer sites but also remotely or at the Stockholm training center * Support new customers during the clinical implementation of our software * Provide application/technical support to the Sales department * Performing linac and proton beam modeling for available treatment machines * Gathering and suggesting improvements for the products as well as solving problems Your profile We are looking for an Application and Physics Specialist with a practical understanding of radiation therapy, interaction of ionizing radiation and particle therapy. In order to be successful in this position you need to be a team worker, motivated to work in a dynamic environment and have an entrepreneurial spirit. You have excellent interpersonal and communication skills and the ability to provide great service to our customers. You are an analytical problem-solver who is used to work independently and proactively with a variety of tasks. We believe that you have the following qualifications: * MSc Medical Physics or Diploma in Physics or Medical Physics * At least 3-5 years of experience from radiation therapy industry, and/or * At least 3-5 years of clinical experience of radiotherapy * Linac and dosimetry knowledge * Sales and customer support experience, including both written and verbal direct customer communication * Experience of education, training and project management * Excellent German & English language skills * Ability to travel up to 50% of working time Clinical experience in RayStation, and/or proton/heavy ion radiotherapy is considered a merit. Our Culture Culture at RaySeach is the driving force behind our organization, where everything we do is driven by a shared passion for innovation and the fight against cancer. Our dedication is reflected in our ability to deliver exceptional results, pay close attention to detail, and consistently go the extra mile. Our employees stand out as experts in their field, driven by a relentless focus on solving problems - no matter how complex. At RaySearch, we take pride in leading the way in cancer treatment, leveraging cutting-edge technology to develop innovative solutions that make a real difference in patient care. Application Please apply for the position through the application form below. Selection and interviews will be ongoing. Please note that we are collaborating with a recruitment firm in this recruitment, meaning your application could be handled by the firm.
    $49k-81k yearly est. 20d ago
  • IT Technician

    Hospital District, No. 6 of Harper County, Kansas

    Remote support specialist job in Anthony, KS

    Full-time Description Provides technical assistance to end users, installing software, hardware and network equipment under the supervision of the IT Director. Designs, configures, installs, and maintains network hardware, software, and telecommunications services for end users such as personal computers, system software, software applications, printers, and other systems. Ensures utilization of best practices for software and hardware installation and configuration. Manage network servers and technology tools to provide optimization of network and virtual desktop environment. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. Diagnose and resolve outages to pinpoint recurring problems and implement root cause-based solutions. Implement robust security measures to protect data, including access controls to limit who can access it, regular backups to recover in case of emergencies, and firewalls to block unauthorized access from the internet. Apply patches, packages and upgrades on a regular basis, to the latest code releases. Develop expertise to train staff on new technologies. Create and maintain technical documentation, training manuals and system configuration diagrams. Participates in after hours on-call rotation which includes evenings, weekends and holidays. This position requires adherence to a set schedule and punctuality. The schedule may occasionally vary because of special projects or to accommodate system disruptions; however, dependable attendance is still essential. Comply with Patterson Health Center policies and procedures. Performs other duties as assigned or requested. Requirements Demonstrated experience with independently problem solving complex systems and application issues. Equivalent training in VMware and/or Azure. Advanced experience with Windows server environments and virtualized servers. Able to organize and self-direct. Able to discern computer screen and read/interpret instruction books, etc.
    $31k-54k yearly est. 2d ago
  • IT Support Specialist II

    ISG Technology 3.4company rating

    Remote support specialist job in Park City, KS

    At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your ORGANIZATIONAL SKILLS to: Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Manage and prioritize complex, changing workloads in a challenging technical environment. Complete ConnectWise data entry in an accurate and timely manner. Meet ISG standards of utilization. You will use your TECHNICAL SKILLS to: Respond to and troubleshoot unique customer issues. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communication with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. You will use your COLLABORATIVE SKILLS to: Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Requirements You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED required. A minimum of 3-5 Years of similar or related experience. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
    $49k-73k yearly est. 28d ago
  • Technical Support Team Lead

    CSA Global 4.3company rating

    Remote support specialist job in Leavenworth, KS

    Full-time Description Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon contract award. How Role Will Make an Impact: Acts as the overall communications architect and network team manager for the MTC. Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events. Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required. Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations. Designs and establishes network architecture, coordinates network plans, configures network. Requirements What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance. Bachelor's degree IAT II Certification A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity. A minimum of 3 years of experience in MCIS integration at Brigade or higher level. Expert in integrating training environments. Extensive experience planning architectures. What Sets you apart: Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified Why You'll Love this Job: Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission. You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge. Daily opportunities to develop new skills Team environment What We Can Offer You: Compensation Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Benefits Healthcare (medical, dental, vision, prescription drugs) Pet Insurance 401(k) savings plan Paid Time Off (PTO) Holiday pay opportunities Basic life insurance AD&D insurance Company-paid Short-Term and Long-Term Disability Employee Assistance Program Tuition Support Options Identity Theft Program
    $34k-53k yearly est. 60d+ ago
  • Support Technician I

    Propio 4.1company rating

    Remote support specialist job in Overland Park, KS

    Full-time Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. We are looking for a highly motivated and skilled Support Technician I to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our external customers, ensuring that incidents and requests are resolved in a timely and efficient manner. This role is located in our Overland Park, KS office. Responsibilities: Troubleshoot hardware and software issue, ensuring timely resolution Provide technical support to customers via phone, tickets, and email Document and track issues using our ticketing system, and escalating when necessary Assist in configuring and troubleshooting computer systems and applications Maintain accurate user accounts and permissions Collaborate with other members of the IT team to ensure that customers receive the highest level of service Requirements Qualifications: 1+ years of experience in IT support, with a focus on external customer support Strong customer service skills High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred Familiarity with IT Service Management ticketing systems Experience with Azure M365 and AWS preferred but not required Basic understanding of computer systems, networks, and software applications Strong problem-solving skills and ability to troubleshoot and think logically Experience with Microsoft Windows and Office, as well as experience with desktop hardware Ability to work independently and as part of a team, an eagerness to learn and adapt in a fast-paced environment
    $26k-39k yearly est. 4d ago

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