Remote support specialist jobs in Kentucky

IT Support Engineer I (Tier 1 Support) - Project-Based Duration: 4-Months The IT Support Engineer I provides first-line technical support for client employees across retail stores, dealerships, call centers, distribution centers, and corporate offices. This entry-level role focuses on incident triage, basic troubleshooting, and delivering exceptional customer service through the ServiceDesk. Working under direct supervision, the engineer ensures quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach. Project Focus: This position is primarily dedicated to supporting a project that involves replacing thin clients across multiple locations. Key Responsibilities: Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system. Diagnose and resolve basic hardware, software, and network connectivity issues. Log all incidents and requests accurately in the ITSM platform. Escalate complex issues to Level II-IV support or appropriate technical teams. Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.). Follow documented SOPs and knowledge base articles to ensure consistent support delivery. Maintain strong communication with end users to provide timely updates and confirm issue resolution. Qualifications: Experience: 1-2 years of IT support or helpdesk experience. Technical Skills: Basic understanding of Windows 10/11, Active Directory, and Office 365. Familiarity with ticketing systems and remote support tools. Soft Skills: Excellent communication and customer service skills. Preferred: A+ certification or equivalent experience. Other Requirements: 90% travel required; must have a valid driver's license. Work Environment: Fast-paced, customer-focused IT support environment. Frequent travel to various client locations for thin client replacement project. Compensation: $28-32/hr Benefit Offerings: Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: * Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. * Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. * Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. * Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. * User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. * System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. * Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. * Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. * Perform other duties as needed. Job Requirements: * Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. * Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. * Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. * Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. * Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. * Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. * Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. * Team Player: Collaborative and able to work well in a team-oriented environment. * Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

Job Title: Desktop Engineer Job Type: Full-time We are seeking a knowledgeable and customer-focused Desktop Engineer to support our end users and IT infrastructure. The ideal candidate will have hands-on experience with VMware environments, desktop hardware, and business application support, along with strong troubleshooting skills. Key Responsibilities: Provide technical support to end users for desktop systems, applications, and hardware. Install, configure, and troubleshoot Windows-based desktops, laptops, and related peripherals. Support and administer virtual machines and desktops in a VMware environment. Assist with deployment and maintenance of business-critical applications. Identify, diagnose, and resolve technical issues efficiently, escalating as needed. Maintain documentation of support processes, configurations, and known issues. Collaborate with other IT team members to ensure optimal system performance. Required Skills & Experience: Proven experience in desktop support and system administration. Strong troubleshooting skills with VMware (vSphere, Horizon, or similar). Experience supporting Windows OS and Microsoft 365 applications. Familiarity with desktop hardware setup and repair. Ability to support a wide range of business applications. Excellent communication and customer service skills. Preferred: Experience with ticketing systems (e.g., ServiceNow, Jira). Basic networking knowledge (TCP/IP, DNS, DHCP). Industry certifications such as CompTIA A+, VMware VCP, or Microsoft MCP are a plus. Compensation: $60,000 - $70,000 per year salary

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment - Install and upgrade equipment and software - Identify recurring issues, document and escalate to appropriate personnel - Represent technical bridge between technology groups and business units - Make recommendations for improvement in processes and procedures - Follow existing processes and use standard methodologies to carry out assigned tasks - May be required to maintain inventory supplies - Participate on cross-technology teams - Performs other related duties as assigned by management Educational Requirements: - Associates degree required, Bachelor's degree preferred. No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess) - Strong troubleshooting skills - Documentation skills - Good oral and written communication skills - Problem solving skills - Ability to work independently or as part of a team - Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement - Active Directory - Office (Excel, Outlook Email and Calendaring, Power point, Access) - Proficient in installation, navigation, and support of Microsoft Operating systems Preferred Skills: - Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager Additional Information All your information will be kept confidential according to EEO guidelines.

WMS Support Consultant (3-5 Years Experience) Employment Type: Contract Apply: ****************** About the Role JGA is seeking an experienced Warehouse Management System (WMS) Support Consultant to join our team onsite in Louisville, KY. The ideal candidate will have 3-5 years of WMS experience (Manhattan, Blue Yonder, Körber, Infor, SAP, or equivalent) and be able to provide hands-on support for warehouse operations, troubleshoot system issues, and drive continuous improvements. This is a U.S.-based role only no offshore applicants will be considered. Candidates must be able to relocate or travel at their own expense to Louisville, KY. Key Responsibilities Provide onsite WMS production support, including system monitoring, issue diagnosis, and resolution Serve as a liaison between business users, IT teams, and operations to ensure seamless system performance Manage incident resolution and coordinate fixes within agreed SLAs Support testing, configuration changes, and enhancements for WMS functionalities Deliver end-user training and create documentation for processes and troubleshooting Recommend and implement system optimizations to improve operational efficiency Required Qualifications 5+ years of WMS experience with any platform (Manhattan, Blue Yonder, Körber, Infor, SAP, etc.) Strong understanding of warehouse operations and supply chain processes Hands-on experience with SQL queries, scripting, and log analysis Proven ability to diagnose and resolve complex WMS issues Excellent communication, problem-solving, and client-facing skills Ability to work independently onsite and collaborate with cross-functional teams Preferred Skills Experience in multi-site WMS rollouts or post-go-live support Knowledge of RF device management, interface troubleshooting, and ERP/TMS/LMS integration Background in industries such as retail, 3PL, manufacturing, or life sciences Additional Requirements Must be legally authorized to work in the United States No offshore applicants will be considered Must be able to travel or relocate at your own expense to Louisville, KY To Apply: Send your resume to ****************** with the subject line WMS Support Consultant Louisville

Requirements QUALIFICATIONS: High School Diploma or equivalent, preferred Valid KY Driver's License Salary Description $12-13/Hour

Job Title: Network Administrator - Intermediate Salary: Competitive, Depends on Qualifications Clearance: Secret (Must current and active) Travel: None ***** Purpose: The selected individual will be providing Information Technology (IT) automation and technical support services. The Contractor shall deliver comprehensive, integrated, end-to-end IT services that include Network and Switch Operations, Systems Administration, Systems Integration and Testing, Configuration Management (hardware and software), Infrastructure Management, Network Administration, Desktop Support, End-User Support and Training, Fielding of Hardware and Software, Quality Control, Installs, Moves, Adds, and Changes Support, Information and Network Security Services, Commercial Off-The-Shelf (COTS), Government Off The Shelf (GOTS), Local Unique Software Applications, Documentation Operations, Technical Writing, and Database Support. Responsibilities: Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization's local area network. Manages network performance and maintains network security. Ensures that security procedures are implemented and enforced. Installs all network software. Evaluates, develops and maintains telecommunications systems. Troubleshoots network problems. Establishes and implements network policies, procedures, and standards and ensures their conformance with information systems and organization objectives. Trains users on network operation. Frequently reports to a PC support manager or Senior Network Administrator. Education and Certifications: Bachelor's Degree in an Information Technology related field desired, not required CompTIA Security+ CCNA Certification within 6 months of hire date (Skillport Acceptable) Knowledge and Experience: 3-5 years' direct experience Previous experience on DoD networks required Familiarity with ITIL Miscellaneous: Must have a valid driver's license from the state you reside in.

Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support * Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). * Perform diagnostics and repairs on hardware and software issues to minimize downtime. * Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration * Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. * Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity * Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. * Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. * Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support * Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. * Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation * Receive, log, prioritize, and resolve helpdesk tickets. * Escalate advanced issues when required and provide clear communication on resolution timelines. * Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety * Provide onsite IT support at mining locations when remote resolution is not possible. * Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. * Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties * Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies * Strong customer-service mindset with the ability to support users under time-sensitive production conditions. * Self-directed with a high level of accountability for issue ownership and follow-through. * Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. * Strong problem-solving skills with the ability to diagnose issues under pressure. * Excellent written and verbal communication skills. * Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. * Commitment to safety and risk awareness while working in field locations. Qualifications and Experience * 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. * Experience with hardware diagnostics and repair. * Working knowledge of Microsoft Windows desktop and server operating systems. * Experience with Active Directory, group policy, and user administration. * Experience with remote access tools, ticketing systems, and endpoint management. * Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) * CompTIA A+, Network+, or Security+ * Cisco (CCNA or equivalent) * Microsoft (MCP, MCSA, or equivalent) * Experience with ruggedized IT equipment for industrial use Physical Demands * Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). * Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. * Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. * Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements * Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). * Travel may include underground or surface mine visits and preparation plant environments. * Overnight travel may be required depending on project length or troubleshooting needs. * Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment * Mix of office, shop, plant, and mine environments. * Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

This position is responsible for all imaging and configuration of workstation computers and peripheral devices. Duties include managing the IT inventory of Company equipment. Responsibilities Process equipment requests and return requests in a timely manner meeting established SLAs. Images and configures user workstation computers using a KACE 2000 appliance. Installs and configures computer peripheral devices. Packages and ships equipment to remote users within 24 hours of ticket receipt. Utilizes ticketing system to process new/replacement equipment requests. Utilizes ticketing system to process equipment return requests. Maintains inventory of computer equipment, peripherals and accessory items in asset tracking software. Proactively notifies IT Manager of low inventory levels. Identifies, researches, and resolves technical problems. Communicates issues and troubleshoots recommendations for solutions to the Manager. Maintains the IT Lab in a clean and orderly fashion. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. Reacts positively to change and performs other duties as assigned. Qualifications 1+ years of industry knowledge and experience. Strong desire to excel and achieve results. Ability to work effectively independently and with senior management and other team members. Must be sensitive to deadlines and able to function in a fast pace environment. Ability to organize, multitask and complete work in a timely manner. Strong customer service skills required. Must be self-motivated and able to work individually with little supervision. Strong communication skills, both written and verbal. Must be able to lift and move packages up to 60 lbs We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. We are an equal opportunity employer.

Welcome to Mission Conversion Services Alliance, LLC (MCSA) where your mission is our priority. Under general supervision responsible for providing technical expertise for Information Services Technical Support Group in the areas of networking hardware and software, data communications, telecommunications (e.g., VoIP), data storage, system patch management, and system recovery. The specific work assignment may include duties or activities of support in one or more of the following functional areas, in addition to other duties as assigned: Functional: Conducts technical implementation, configuration, monitoring, audit administration, and support Plans, assists, supports, monitors, and troubleshoots hardware and software problems pertaining to Local Area Network (LAN) Provides assistance for end user support for all applications Works with multiple hardware and software platforms at an intermediate level Ensures Information Technology computer and network security is in proper working order and that security policies are being adhered to and are in compliance with U.S. Department of Energy (DOE) regulations Ensures LAN is tuned for optimum performance (i.e., delivering required information to end-users and interacting properly with Wide Area Networks) Aids in the creation and maintenance of disaster recovery plan Ensures are systems patch compliancy is maintained Must be able to support VMware virtual server environment to include the creation and deletion of virtual servers Works within Active Directory and can maintain Group Policy Objects Troubleshoots and resolves network (LAN and WLAN), PBX, VoIP, and software issues Requirements Minimum Requirements: Bachelor's Degree in Information Technology field or equivalent 6+ years of related experience, or an equivalent combination of education and experience is required Cisco Certified Network Associate (CCNA) Certification, Microsoft Certified Information Technology Professional (MCITP) Certification, or Virtual Computing Environment (VCE) Certification or equivalent experience Ability to obtain and maintain a Homeland Security Presidential Directive (HSPD-12) credential

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Installs variety of hardware and software packages • Installs and upgrade the systems with virus protection software, spyware, firewall protection software, etc. • Installs and maintains network computers, printers and other peripheral equipment • Installs, configures, monitors, and maintains servers and networking equipment • Uses command line tools and Windows Registry to monitor and troubleshoot systems • Performs OS and software updates as needed • Performs routine maintenance on computers as needed OTHER ESSENTIAL DUTIES and RESPONSIBILITIES: • Grace Health recognizes that managing patient care is a team effort that involves clinical and nonclinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success. • Team members must demonstrate excellent team communication and coordination to provide quality patient care. • Care coordination includes communicating with community organizations, health plans, facilities, and specialists. • Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. • Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations. • Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care. • All team members will be involved in the process of improving quality incomes. • Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement. • Team members will participate in Grace Health's advocacy program. GENERAL DUTIES: • Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel • Maintain good attendance (daily, meetings, and other assignment tasks) • Maintain timely documentation of all work assignments • Maintain patient confidentiality • Routinely keep supervisor informed about attendance and job assignments • Flexible in being able to multitask • Work effectively and at an efficient pace • Work cooperatively with providers, administration, and peers QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to assist in advancing Grace Health's mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS: • Proficiency in Word, Excel, Power Point and Microsoft Outlook required • Excellent verbal and written communication skills and interpersonal skills • A+ and/or Network+ certification or equivalent required • Proficiency using command line tools and Windows Registry preferred • Knowledge of SQL databases preferred • Scripting/Programming knowledge preferred • Ability to self-manage, meet deadlines and be accountable • Demonstrate time management and organization skills • Excellent customer service, interpersonal, verbal and written communication skills • Strong problem solving skills and ability to learn and apply new technical knowledge • Ability to identify, analyze and troubleshoot a wide range of hardware, software, and network related problems encountered by healthcare providers • Knowledge of technologies, technical languages, browsers, platforms and applications. • Demonstrate sensitivity to, and respect for, a diverse population EDUCATION and/or EXPERIENCE: • Bachelor's Degree in a relevant field or equivalent and one or more industry certifications • One year of documented experience working in the Information Technology field, installing, implementing and/or troubleshooting computer systems Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). Perform diagnostics and repairs on hardware and software issues to minimize downtime. Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation Receive, log, prioritize, and resolve helpdesk tickets. Escalate advanced issues when required and provide clear communication on resolution timelines. Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety Provide onsite IT support at mining locations when remote resolution is not possible. Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies Strong customer-service mindset with the ability to support users under time-sensitive production conditions. Self-directed with a high level of accountability for issue ownership and follow-through. Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. Strong problem-solving skills with the ability to diagnose issues under pressure. Excellent written and verbal communication skills. Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. Commitment to safety and risk awareness while working in field locations. Qualifications and Experience 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. Experience with hardware diagnostics and repair. Working knowledge of Microsoft Windows desktop and server operating systems. Experience with Active Directory, group policy, and user administration. Experience with remote access tools, ticketing systems, and endpoint management. Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) CompTIA A+, Network+, or Security+ Cisco (CCNA or equivalent) Microsoft (MCP, MCSA, or equivalent) Experience with ruggedized IT equipment for industrial use Physical Demands Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). Travel may include underground or surface mine visits and preparation plant environments. Overnight travel may be required depending on project length or troubleshooting needs. Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment Mix of office, shop, plant, and mine environments. Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities * Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter. * Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items. * Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file. * Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. * Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards. * Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems. * Under Underwriter direction, attached appropriate forms and makes policy changes as requested. * Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. * Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education * Bachelor's degree preferred. Work Experience/Skill Sets * Excellent oral and written communication and organizational skills * 3-5 years of relevant experience in underwriting support, casualty insurance, or a related field * Ability to multi-task in fast-paced environment. * Ability to work independently and within a team. * Ability to follow process and attention to details. * Willingness to work toward insurance designation (AINS) * Intermediate level of proficiency in MS Word and Excel #LI-Hybrid #piq US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, demonstrated competencies, geographic location, and other factors. The base salary range for the Underwriting Support Specialist position is $21.78 - 29.95/hour with 5% profit sharing. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

Exempt: Yes Civil Service: No Random Drug Screen: Yes Residency Requirement: No Department: Telecommunications Reports To: Director of Telecommunications The intent of this description is to provide a representative summary of the major duties and responsibilities performed by employees on this job. Employees may be required or assigned other related activities, projects, or tasks other than those specifically presented in this description. The requirements are representative of the knowledge, skill and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Under the general direction of the Director of Telecommunications, monitors the performance of OMU's telecommunications network, performs equipment installations, configurations, recommends improvements, and ensure overall customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains telecommunications network by monitoring network performance, identifying areas for improvement, installing new equipment, making modifications, and performing upgrades as needed. Assist with customer installations and configurations. Analyzes data flow, routing performance, addressed congestion issues, and ensures appropriate data security requirements are met. Secures network by monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; maintaining administrative documentation. Upgrades network by conferring with vendors and service providers; developing, testing, evaluating, and installing enhancements. Meets financial requirements by submitting information for capital budgeting; managing expenses. Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; obtaining certifications. Protects organization's value by keeping information confidential. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Participate in 24 hour on call rotation. Perform any other related duties as required or assigned by management. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Technical degree required in such disciplines as Computer Engineering, CPA, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs. CRITICAL THINKING SKILLS Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS CCNA and Valid Driver's License PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS CCNP SOFTWARE SKILLS REQUIRED Basic: Spreadsheet, Word Processing/Typing INITIATIVE AND INGENUITY SUPERVISION RECEIVED Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor. PLANNING Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree. MENTAL DEMAND Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved. ANALYTICAL ABILITY / PROBLEM SOLVING Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential. RESPONSIBILITY FOR WORK OF OTHERS Responsibility for work of others: Not indicated. RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000. ACCURACY Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision. ACCOUNTABILITY FREEDOM TO ACT Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight. ANNUAL MONETARY IMPACT The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower. None. Job does not create any dollar monetary impact for the organization. IMPACT ON END RESULTS Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization. PUBLIC CONTACT Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation. EMPLOYEE CONTACT Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and help desk. WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee is frequently exposed to outdoor weather conditions, risk of electrical shock, risk of radiation; and occasionally exposed to work near moving mechanical parts, work in high, precarious places, fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually loud. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making. While performing the functions of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, talk or hear; and occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus. ADDITIONAL INFORMATION Knowledge and Abilities Knowledge of LAN/WAN architecture, network routing protocols, and IEEE 802.1 standards are essential

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities * Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter. * Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items. * Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file. * Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. * Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards. * Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems. * Under Underwriter direction, attached appropriate forms and makes policy changes as requested. * Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. * Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education * Bachelor's degree preferred. Work Experience/Skill Sets * Excellent oral and written communication and organizational skills * Ability to multi-task in fast-paced environment. * Ability to work independently and within a team. * Ability to follow process and attention to details. * Willingness to work toward insurance designation (AINS) * Intermediate level of proficiency in MS Word and Excel. #LI-Hybrid US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $25 - $29 per hour with a 5% bonus potential. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.