Remote support specialist jobs in Lorain, OH - 242 jobs

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight. We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today! World Group | Our Culture: ******************************************* World Group | About: *************************** About This Role: World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH! The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here. Duties and Responsibilities Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps. Creating and Maintaining user accounts in an Active Directory hybrid environment Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE. Troubleshooting and assisting end users within Horizon VDI Environment. Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups) Troubleshooting and configuring company printers (print server). Maintaining and updating location access withing Brivo. Qualificitions Problem Solving Skills 2+ Years of Help Desk Experience Excellent Verbal Communication Skills Microsoft Operating Systems Phone Skills Excellent Customer Service Skills Quality Focus PC Proficiency System Administration is preferred, but not required. Education High School Diploma or GED required Bachelor's Degree preferred Working Conditions Normal office working conditions with low noise level in an open environment Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job. Regularly required to talk and hear Ability to sit for extended periods of time Ability to perform desk-based tasks Benefits/Perks: Competitive compensation Benefits package: Medical, Prescription, Dental, Vision Life, AD&D, & Disability insurance Employee Assistance Program Financial planning 401(k) plan with up to 6% company match Paid Time Off Professional development & growth opportunities Tuition assistance Casual dress code Flexible work arrangements Bonus Eligibility

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Salary Description $85,000 to $114,00

Job Description SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees. Powered by JazzHR CPxVg3E7mB

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners. Key Responsibilities * Actively monitor and address issues promptly to reduce system downtime * Develop, configure, implement, and support integrations connecting internal business applications with external partner systems * Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations * Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.) * Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions * Ensure application system integrations comply with performance, security, and compliance standards * Maintain comprehensive documentation of data flows, system mappings, and integration processes * Support system upgrades and migrations by ensuring compatibility and continuity of integrations Qualifications * 3-5 years of demonstrated experience managing complex system integration projects * Bachelor's degree preferred * Strong SQL skills * Understanding of data transformation and mapping techniques * Experience using SQL to validate, test, and troubleshoot integration data flows * Strong knowledge of API development, management, and testing including authentication methods * Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell * Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms) * Working knowledge and experience with Windows server and cloud environments * Ability to identify, analyze, and resolve problems with clear and effective communication * Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.) Preferred Skills * Knowledge of EDI transactions and other B2B integration protocols * Familiarity with data governance and security best practices * Knowledge of integration design patterns and best practices * Familiarity with version control systems (Git) and CI/CD pipelines * Understanding of manufacturing processes and industry-specific data flows * Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

Job Description Firm: Meaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with our clients. We are a nine-time winner of The Plain Dealer's Top Workplaces, a seven-time recipient of Ohio Magazine's Best Places to Work and consistently ranked among the Top 50 Best of the Best Firms by Inside Public Accounting. These accolades highlight how our firm is managed and reflect our commitment to fostering a supportive and dynamic environment-one that nurtures career growth and provides long-term opportunities for advancement, leadership, and potential ownership. Since 1919, we have been dedicated to delivering exceptional professional services across accounting, tax, forensic, and consulting disciplines. Our expert team-CPAs, CFEs, CFFs, advisors, and auditors-brings deep expertise, insight, and tailored strategies to help clients navigate complex challenges, enhance business success, and thrive in today's global economy. Role Summary: As a Desktop Support Analyst, you'll be a key member of our IT team, empowering colleagues to work efficiently and securely in a hybrid, technology-driven environment. You'll provide hands-on and remote support, champion digital transformation, and help shape the employee technology experience. Responsibilities: Serve as a trusted partner for end users, providing responsive support for hardware, software, and connectivity issues-onsite and remotely. Proactively monitor, diagnose, and resolve incidents using modern ITSM tools and automation platforms. Maintain and optimize device and software inventories, leveraging cloud-based asset management and analytics. Collaborate with IT and business teams to streamline onboarding, device deployment, and lifecycle management. Support a diverse range of devices (PCs, Macs, tablets, mobile, peripherals) and ensure seamless integration with cloud services, collaboration platforms, and enterprise applications. Document solutions, best practices, and knowledge articles to enable self-service and continuous improvement. Participate in technology evaluations, pilot programs, and recommend innovative solutions to enhance productivity and security. Contribute to IT projects, including system upgrades, migrations, and digital workplace initiatives. Ensure compliance with security, privacy, and accessibility standards. Provide after-hours support as part of a rotating on-call schedule to maintain business continuity. Qualifications: Passion for technology and a growth mindset-staying current with IT trends, cloud solutions, and digital workplace tools. Strong communication and collaboration skills, with a focus on delivering exceptional customer experiences. Ability to work independently and as part of a cross-functional team in a fast-paced, agile environment. Experience supporting Windows, mac OS, and mobile platforms; certifications (CompTIA, Microsoft, Apple, or HDI) are a plus. Familiarity with cloud productivity suites (Microsoft 365, Google Workspace), endpoint management, and cybersecurity best practices. Organizational skills and attention to detail for managing multiple priorities and projects. Associate or bachelor's degree in Information Technology or related field, or equivalent experience. 3+ years in IT support or a similar role. Work Environment & Flexibility: Hybrid work options available; occasional travel to company sites may be required. Ability to lift and move equipment as needed. Willingness to adapt to changing business needs, including extended hours during peak periods. Our Commitment to Diversity and Inclusion: Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Compensation and Benefits: Determining actual compensation relies on many factors including individual candidate experience, qualifications, and comparable benchmarks. Base compensation for this role typically ranges between $31 and $34 an hour. Additionally, we offer discretionary year-end bonuses to supplement your compensation package. We also offer a comprehensive benefits package that includes your choice of medical programs, generous PTO and holidays, 401k matching, profit sharing, various perks, and several bonus opportunities.

JOB TITLE: Waste Water Application Specialist REPORTS TO: Director of Tidal Clear™ STATUS: Full time, exempt SALARY RANGE: $125,000-$140,000/year based on interview outcome and qualifications BENEFITS: Medical, dental, and vision insurance, optional FSA/HSA, 401k with 6% employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays About Tidal Vision: We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands. We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development. About Tidal Vision's Unique Work Culture: Tidal Vision strives to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization. Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision. JOB SUMMARY: The Waste Water Application Specialist will provide routine to complex field support for our water treatment solutions at customer sites and remotely. This position will be responsible for understanding customers' needs, determining the proper solution, and delivering configured products and systems that meet the customer's needs. The technical application specialist will have extensive conversations with end users and suppliers, to determine what success looks like for them and ultimately what value we can add for them. This role will work very closely with R&D/product development departments. This role will also be responsible for educating our sales team, our customers and other application specialists about the gained knowledge. Essential Job Functions: Determine customer's needs and priorities (carbon footprint, dosing, product price, transport cost, sludge use/disposal...) and show the value our products can bring to them and/or their customers. Travel to customer sites to provide product testing/troubleshooting and training on how to use our products effectively. Respond to on-demand technical services. Work closely with sales and R&D to provide insight into and training on applications/dosage rates and new service opportunities. Act as an internal escalation point for advanced customer related issues, for wastewater. Primary resource for product and application questions received by Customer Service. Produce case studies for internal and external use (white papers) based on the results of your own work and your collaboration with sales and the R&D department. Support the divisional sales team in responses to customer's requests and developing project solutions. The technical application specialist will gather data to assist with product development, marketing, and commercial strategy for specific products. Responsible for learning and understanding all of the products available to our customers to understand technology and benefits to recommend the best product for customer applications. Responsible for educating our sales team, our customers and other application specialists about our products and how to use them efficiently. Share knowledge and findings with the different teams and maintain high levels of communication and collaboration. Collaborate with the operations team, plant managers, and all laboratory personnel, as well as business leaders. Attend conferences and present our products and technology. Travel 50-60%. Qualifications: 5 years water treatment experience (industrial process water, Industrial wastewater, municipal potable water, municipal wastewater, surface water) or specialty chemical industry experience. Working knowledge of equipment and chemistry used in the water treatment. Highly analytical and able to translate findings from customer interactions into actionable steps to increase business development. Exceptional interpersonal skills. Able to communicate effectively with all teams in the organization while putting the customer first. A technical degree is preferred but not required for hiring. Licensing & Special Requirements: Driver's license and proof of insurance required by time of hire. The incumbent is subject to a background check.Travel (50-60% within given territory). WORKING CONDITIONS & PHYSICAL REQUIREMENTS Most of the work is performed at customer sites. This may include but is not limited to; wastewater treatment plants, processing areas, manufacturing sites, production sites, and more. Incumbent must be able to follow all safety standards at all sites and be able to stand, bend, sit, walk, for long periods of time. When not at customer sites, work can be completed remotely, in an office setting. Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Job Description The Surgical Application Specialist (SAS) is responsible for serving the customers in the Surgical segment by providing product training, onsite support for surgical cases and sterile processing. The Surgical Application Specialist will facilitate and maintain relationships with operating staff, including scrub techs, circulators, surgeons and residents, nursing educators, sterile processing staff and supervisors, and more. Role will also support ongoing business at current customers for the Exsurco sales team and travel as directed by business needs. OBJECTIVES: Achieve the monthly, quarterly and annual sales target numbers for Amalgatome SD Ring Blades, parts, service, and Mesh|EX skin meshing systems, service, and carriers. Participate and lead both evaluations and current customer support as directed: Execute on-site training for all appropriate clinician personnel (OR, SPD, etc) Ensure all paperwork for training is documented and customer has all relevant training guides, set up sheets, and any other product related needs. Support ongoing surgical cases at both new and current customers as directed Generate ongoing blade sales by adding new users of device, facilitating more use of device at current facilities, ensure new customers are comfortable with product for ongoing blade sales. Support aftermarket sales by ensuring blade utilization through routine account visits and surgical case coverage. Grow core business through ongoing customer onsite visits as directed by sales needs, pivoting to handle complaints and troubleshooting, work with sales to ensure devices are serviced and working properly. RESPONSIBILITIES: The duties & responsibilities of the Surgical Application Specialist include, but are not necessarily limited to the following: Deliver support needed with all Surgical product lines as directed by Exsurco Sales team, manager, or business needs. Conduct product training sessions utilizing product demo, in person and hands-on, with appropriate personnel at facility (primarily the OR and SPD) to ensure proper assembly, disassembly, use, troubleshooting, complaint resolution, and processing. Provides surgical training support to ensure proper use of the products. Conducts in-services for multi-departments in hospital including but not limited to Sterile Processing, OR clinical staff, including surgeons and residents, OR business staff, clinical educators, BioMed, and purchasing as required. May be required to conduct in- services over multiple shifts, at nights and on weekends. Conducts product demos for clinical staff for new business. On-site surgical case coverage in the OR based on schedule of Exsurco surgical team. Be available for Facetime calls for troubleshooting by customer on company issued cell phone Contributes to team, sales, and organization mission by accomplishing related results as needed. Provides timely feedback to Marketing, Service, Quality, Engineering, Manufacturing and Regulatory departments, ensuring complete customer satisfaction with safety and service. Utilizes and calls upon the Service Department, as needed, for equipment or service problems encountered in the field. Maintains and submits required reports, including weekly itinerary in SHIFTS, call reports and updates in CRM, updates on evaluation and ongoing business utilization to demonstrate onsite support helps generate sales increase. Coordinate travel plans and account coverage with manager. Report all market input, issues/feedback and new market shifts to inform business on changing practices. Maintain compliance to the Exsurco Quality Management System and Code of Business Conduct. Maintains a quality personal and professional image through appearance, speech, and demeanor that never detracts from the stature and reputation of the company. Must be on time and available to navigate large hospital visits and approach strangers to ask directions and understand how to approach hospital staff with questions. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Answering calls and emails from Exsurco sales team and provides feedback on account visits and activities as requested. Other duties as assigned. EDUCATION AND EXPERIENCE Bachelor's Degree, other surgical background with proper certification, Burn or wound care background preferred. Certified Tissue Banking Specialist (CTBS). Certification in a related medical/health field (such as Surgical Technician, EMT, Tissue Banking Specialist) and at least two years of direct experience in operating room, tissue banking or processing. (Minimum) Documented success in developing relationships, training and/or supervising technical staff and meeting goals. KNOWLEDGE, SKILLS, ABILITIES, AND ADDITIONAL DUTIES: Ability to master a highly technical product line and assist less technical individuals understand the clinical and operational benefits Proficient in Microsoft Office suite of software. Proven problem solving, ability to assume responsibility and make decisions without direct supervision. Skilled in training others including creating an environment that promotes learning. Demonstrated ability to communicate, both verbal and written to both internal and external customers. And ability to train both a wide spectrum of cultural, educational, and experience level. Knowledge of and skilled in environment requiring sterile techniques, and instrument processing. Knowledge and understanding of medical terminology, surgical/operating room procedures, tissue recovery procedures (specifically skin recovery). Overnight travel (via car and air) required within assigned territory (80% of time) and to regional and national meetings as assigned. Some travel during evenings and weekends as needed. Ability to lift 50 pounds without assistance. Ability to work “on-call” (i.e. for greater than 8-hour workday, nights and weekends). Current valid driver's license. Must have reliable automobile for work transportation. PERSONAL CHARACTERISTICS: Patient Centered: Desire to educate and assist clinicians to meet the needs of and provide improved patient outcomes. Motivation: Driven, competitive, entrepreneurial, willing to work in a start-up atmosphere. Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization. Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Creativity/Innovation: Develop new and unique ways to improve function efficiency and performance. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance process effectiveness. Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Plan: Set goals, create and implement actions plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations to manager. Exsurco Values: Aligns to and demonstrates Empowerment, Unity and Commitment.

Job Summary/Purpose The Information Technology Technician (IT Technician) provides hands-on technical support and day-to-day operational support for the organization's technology and information systems. This role is essential to keeping the organization running smoothly by ensuring technology systems are stable, secure, and responsive to user needs. More broadly, the IT Technician supports the day-to-day operation, reliability, and availability of the organization's technology environment. This includes supporting corporate office and retail locations, maintaining core systems, troubleshooting issues, and helping ensure technology enables efficient, uninterrupted business operations. The role also plays an important part in safeguarding company technology assets and data. In some cases, similar support may be provided to affiliated or non-company entities. Because the organization operates across multiple, diverse business units, technology needs vary by function and location. As a result, the IT Technician may develop and apply specialized expertise and may be assigned responsibility for supporting specific systems, platforms, or functional areas based on business needs. The IT Technician will have access to sensitive and confidential information. Maintaining confidentiality, integrity, and appropriate use of this information is a critical responsibility of the role. Key Responsibilities 1. Communicate regularly with Information Technology leadership regarding assigned projects to understand scope, timing, and priorities. 2. Carry out work according to project schedules and daily priorities established by Information Technology leadership. 3. Install, maintain, and support IT hardware, devices, and platforms, and assist with routine maintenance and upgrades as directed. 4. Use the company's service request (ticketing) system to document, track, and update user support requests, and encourage users to submit requests through the system when seeking assistance. 5. Troubleshoot and evaluate connectivity, hardware, and software issues, escalating more complex problems as appropriate. 6. Set up, configure, and deploy equipment for new users, including computers, peripherals, and related technology. 7. Install, run, and terminate Ethernet cabling as needed to support business operations. 8. Provide technical support via phone, remote access, or on-site visits, based on user needs and system requirements. 9. Serve as a point of coordination between business locations and internal IT support resources to help ensure accurate issue identification and resolution. 10. Maintain positive, cooperative working relationships with employees across the organization. 11. Follow company safety policies and participate in required safety programs and training. 12. Perform other duties as assigned Requirements Skills & Qualifications Required Qualifications • High school diploma or equivalent required • Proficiency in troubleshooting hardware, software, and network-related issues • Working knowledge of operating systems, including Windows, mac OS, and Linux • Familiarity with core networking concepts such as TCP/IP, DNS, and DHCP • Experience using IT support tools, remote access software, and ticketing systems • Strong problem-solving and analytical skills applied to day-to-day technical issues • Ability to clearly explain technical concepts and solutions to non-technical users • Ability to work independently on assigned tasks while collaborating effectively with IT team members • One-to-two years of experience in an IT support or helpdesk environment • Ability to lift, move, and install computer and related equipment as needed • Valid driver's license and motor vehicle record compliant with Beck Supplier's insurance requirements Preferred Qualifications • Associate degree in Information Technology or a related field. • Industry certifications such as CompTIA A+, Network+, or equivalent. • Microsoft certifications, including Modern Desktop Administrator Associate, or similar credentials Physical Demands and Work Environment This position requires the ability to perform a range of physical tasks in varied work environments. Physical Demands include: Frequent: • Sitting, talking, hearing, and repetitive use of hands and fingers for computer and equipment operation Occasional: • Standing, walking, crawling, and driving • Lifting, carrying, pushing, and pulling equipment weighing up to 50 pounds • Use of hand and foot controls • Stooping, bending, reaching, and visual observation of equipment and work areas Travel Requirements and Work Schedule Travel Requirements: • Willingness and ability to travel to Friendship stores throughout Ohio • Occasional overnight stays may be necessary depending on store locations and project needs Work Schedule: • Standard hours: Monday-Friday, 8:00 AM - 5:00 PM. • On-Call Rotation: availability for after-hours support on a rotating basis, including evenings, weekends, and holidays, as needed.

Looking for a rewarding career with a purpose? If you are a compassionate and dedicated person looking for an opportunity to make a difference in society, we encourage you to apply. Catholic Charities isn't just an organization that provides help to those in need in our communities-it's a place where employees are encouraged to live purpose driven lives, professionally and personally. Join our team as we provide help and create hope for those in need. At Catholic Charities, we serve everyone, regardless of belief or background, and we employ qualified individuals who commit to our mission with the goal of transforming lives for the better.  One need not be Catholic to join our workforce nor to access our services. Benefits: Health Insurance starting your first day Tuition Reimbursement 401k plan including employer match Competitive Time Off Benefits Career Planning and Development And more! Pay range: $55,734 - $71,758.12 Network Administrator: As a Network Administrator at Catholic Charities of Cleveland, you will play a critical role in ensuring the stability, security, and efficiency of our IT infrastructure. You will be responsible for a variety of tasks, including network management, user support, system administration, and security. This is a rewarding opportunity to utilize your technical expertise to directly impact the mission of Catholic Charities and serve our community. Responsibilities: End-to-end management and maintenance of our network infrastructure across 28 sites Utilize technologies such as Cisco Meraki (Firewalls, Switches, APs), Sophos Firewalls, and Cisco Layer 2/3 Switching Ensure operational reliability for day-to-day business connectivity, proactive security monitoring through log analysis and rogue Wi-Fi device detection, and managing the Client VPN infrastructure. Work closely with the cyber Security and Systems Administrator teams to implement new safety measure Manage technical collaboration with external vendors for major projects like site openings and closings Maintain comprehensive network documentation Installation, configuration, and maintenance of network equipment (routers, switches, firewalls, etc.) Implementing and maintaining network security policies and procedures Managing network user accounts and permissions Troubleshoot network issues and resolve user connectivity problems. Monitor network performance and identify potential problems. Implement and maintain network security best practices, including user access control and vulnerability management. Perform routine system administration tasks, such as user account management, software updates, and patch installation. Assist with the implementation and support of new technologies. Document network processes and procedures. Collaborate with other IT staff and internal stakeholders to ensure the smooth operation of technology systems. Collaboration and Communication: Collaborate with the IT team to ensure integration with other systems and applications. Provide clear and concise communication to all stakeholders regarding system updates, issues, and solutions. Participate in ongoing training and development opportunities to stay current on IT best practices. Working Conditions and Physical Demands Normal office Occasional travel throughout service Frequent walking, sitting, talking, standing, listening/hearing in working with employees and supervisors and Reading, writing, grasping and finger dexterity needed to manage correspondence, faxing, copying, answering phones, forms/documents, computer, keyboard and financial files required on a frequent Tasks require visual perception and High degree of concentration for analyzing, interpreting and organizing Organizing and coordinating Communicating with the employees/management/auditors/board. Frequent use of computer and telephone/cell Occasionally necessary to bend for filing and storing and to reach for files and Able to occasionally lift/carry up to 30 lbs. Requirements: A bachelor's degree in computer science, or equivalent experience. Two (2) or more years of experience as a Network Administrator or similar role. Strong understanding of network protocols and technologies (TCP/IP, DNS, DHCP, etc.). Working knowledge of network security principles and best practices. Must have demonstrated analytical and problem-solving abilities. Strong verbal and written communication skills. Culturally aware including a high level of interpersonal skills. Ability to interface with all levels of staff in a professional manner. Organizational, communication and problem-solving skills, along with attentiveness to detail are essential. Self-starter and a strong team player who is flexible with a positive “can-do” attitude. Strong organizational, problem-solving, and decision-making skills. Demonstrated ability to function independently, multi-task, and re-align priorities as needed. Must have a valid Ohio Driver's License and reliable means of transportation for local travel. Final applicant is required to be fingerprinted to complete background check.

Salary: $25. 45 per hour

Job Description The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization's computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise. The administrator is responsible for maintaining and securing the organization's IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security. Responsibilities: Network Support & Troubleshooting Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support. Provide technical support to users regarding network access and usage. Document user problems, resolutions, and changes to the network environment. Interface with vendor technical support resources as needed. Installation, Configuration & Maintenance Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software. Implement new users, manage user environments, permissions, and security settings. Perform network troubleshooting to isolate and diagnose problems. Maintain network and server equipment in designated server rooms. Performance Monitoring & Optimization Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability. Arrange scheduled upgrades and update network equipment to the latest firmware releases. Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations. Security & Compliance Implement and maintain security policies using Microsoft Defender for Business. Monitor and respond to security alerts, vulnerabilities, and incidents. Perform regular audits and patch management to ensure compliance. Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs. Implement and maintain disaster recovery solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support. Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response. Maintain accurate documentation and reporting within ConnectWise. User Training & Documentation Train network staff and end users on network systems and security protocols. Develop and maintain network performance records and logs. Communicate networking issues and solutions to employees and management. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field preferred Candidates must have at least 3 years of experience in network administration or a similar role Proven experience in a network administrator role Hands-on experience with networking, routing, and switching Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware Excellent problem-solving and analytical skills Experience with ConnectWise RMM/PSA and automation workflows Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) Experience with Axcient backups and recovery Why Merit Brass Merit Brass is an industry leader in manufacturing and distribution of pipe, valves, fittings, and related products. Our focus on innovation, quality, and service excellence has earned us strong relationships across the wholesale channel. We invest in our people and provide tools, training, and support to help you succeed in a collaborative, growth-oriented environment. Powered by JazzHR xIAPS5Lwr8

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description End Client- Cleveland clinic foundation Cleveland Clinic - Main Campus, 9500 Euclid Ave, Cleveland, OH 44195. AND OTHER LOCATION Avon,OH ,akron,OH ,Wooster Job Title: Desktop Support Representative Onsite Support Location: Cleaveland, OH Duration: 1+ years Skills Overview: · Win7/Win 10 OS hands on support · Office 2003/2007/2010 support And office 365 support. · Executive end user trouble shooting skills. · IMAC/Break-fix. · Office 365 and office 2016 support. · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft · Long term contracts. · Travel is required/ However IBM is going to compensate for that. · Experience as a desk side support in larger corporates. Additional Information For more information, Please contact Shubham ************