Remote support specialist jobs in Madison, WI

REQUIRED SKILLS: (Need Majority; 2+ Years) 2 years of experience in remote troubleshooting 2 years of experience in customer service and user interaction during device setup 2 years of experience with imaging devices CONTRACT OVERVIEW MUST BE CURRENT WI OR RELO NICE TO HAVE SKILLS: AV integration experience Ability to work independently in a team environment Ability to meet deadlines Ability to multitask and manage workday efficiently INTERVIEW PROCESS: In-person interview required EQUIPMENT: No specific equipment details provided; however, the technician may be offered a state vehicle for travel to other DOC facilities if they maintain a good driving record.

Job Title: Deskside Support Tech Pay Rate: $28/hr on W2 Duration: 06+ Months (Possibility of Extension) We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and onsite support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, VDI or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms

🧠 Adult Residential Support Professional - 3rd Shift Schedule: Full-Time | 3rd Shift | 10:00 PM - 6:00 AM | 40 Hours/Week Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone! 🌟 About Grandstone Grandstone is an 8-bed residential facility offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment. 🛠️ Key Responsibilities De-escalate crisis situations using non-restrictive techniques Support clients in group living, home, or community settings Maintain confidential records and track client progress Facilitate recovery-focused group activities and curriculum Transport clients to appointments and community services Assist with medication administration and basic healthcare needs Promote independence through skill-building and resource connection Participate in staff meetings, training, and community advocacy Support clients during recreational and educational activities Uphold healthy boundaries and safety-focused decision-making Perform household duties such as grocery shopping and light cleaning 🎁 Perks & Benefits Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Free CCS Training Mileage Reimbursement Paid Time Off + 10 Paid Holidays 403B Retirement Contribution Option Employee Assistance Program Service Awards & Recognition Public Service Loan Forgiveness (PSLF) Eligibility 🎓 Qualifications High School Diploma or GED required Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services Valid driver's license preferred Reliable transportation required Must pass background, caregiver, and medical checks 🚗 Travel No travel is anticipated. LSS is an Equal Opportunity Employer (EOE).

Desktop support Engineer Long Term We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms.

Title: IT Support (Backfill) Contract: Long Term Scope of Work This is a Backfill IT Support (Deskside Support) position for one of our clients in Madison, Wisconsin. The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines. Who We Are - Teceze Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success. This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site. Job Description: Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs • Patch phone ports to switch as needed • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) • Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain • Basic Knowledge of Monitoring tools such as Solarwinds, etc… • Networking and Operating System basics • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting • Basic knowledge about Hardware like Servers, Storage devices • Knowledge to understand Monitoring Tool outcome • Basic knowledge of ITSM tool preferably ServiceNow • Basic knowledge Backup technologies preferably EMC Avamar • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server • Experience in SLA base environment • Knowledge on Server Performance monitoring preferred • Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope of the job and who we are and how to apply

The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components. Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts. Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments. Assist in the investigation of warranty claims by conducting failure analysis of returned components. Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines. Education and/or Experience An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.

We're looking for a highly motivated IT Senior Support Technician with strong expertise in Microsoft device management and exceptional interpersonal skills. This is an onsite position in Dodgeville, WI, ideal for a proactive professional who thrives in fast-paced environments and delivers outstanding technical and user support. Role Overview You'll be responsible for: Providing Level 2-3 support for desktops and mobile devices using both remote and onsite solutions. Configuring, managing, and troubleshooting Microsoft technologies: Azure AD / Entra ID Microsoft Intune Windows 11 Pro/Enterprise Handling hardware setup, repair, and lifecycle tasks for: Windows/Mac laptops and desktops Mobile devices, printers, scanners, VoIP phones, conferencing gear Delivering expert assistance with Microsoft 365 apps. Maintaining accurate records in ITSM platforms. Managing asset inventory and ensuring compliance with organizational standards. Collaborating with users at all levels to ensure clear communication and positive engagement. Identifying opportunities to improve processes and user experience. Required Skills & Experience 5+ years in help desk or deskside support roles. Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365). Solid troubleshooting skills for Windows 11 and MacOS. Familiarity with enterprise-scale device management and networking fundamentals. Experience with remote support tools. Ability to work independently, prioritize tasks, and adapt to changing environments. Excellent interpersonal and communication skills. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Job Description Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. Coordinate warranty/repair, RMA, and hardware inventory updates. Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. Create/update knowledge base articles, quick start guides, and runbooks. Identify recurring issues, propose fixes, and escalate appropriately. Requirements: Technical degree in an information technology related field 1 years in a help desk or desktop support role in a Windows enterprise environment. Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. Strong communication skills; ability to explain technical topics to non-technical users. Preferred: Bachelor's degree in Computer Science or a related field CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE Wisconsin pay range $55,000-$67,000 USD Arrowhead provides competitive salaries and an excellent benefit package. All applicants must have authorization to work in the US for a company. California Applicant Privacy Policy

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Details WI Darien - Darien, WI Full Time Bachelors Degree $65000.00 - $75000.00 Salary/year 1st Shift Information TechnologyDescription Pay Range: $65,000 - $75,000 / year Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support. With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide. Position Summary: The Desktop Support Analyst is the initial point of contact responsible for the investigation and resolution of software and hardware problems for computer users. The Analyst provides end-user support for over 150-200 end users across 2 locations running Windows 10, Office 365, and Epicor via two VPNs. Essential Responsibilities: Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Log all help desk interactions, tracks and routes problems/requests, and documents resolutions following standard help desk procedures Prepare activity reports as needed Collects information about problems and leads the user through diagnostic procedures to determine sources of error Determine whether problems are caused by hardware such as the modem, printer, cables, or telephone Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to a supervisor or technical staff Stays current with all company system information, changes, and updates Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS Other duties as assigned by management Qualifications Requirements: Associate Degree in Computer Science, Computer Engineering, MIS, or IT preferred; may substitute for the degree with direct applicable work experience on a year-for-year basis, which built competencies and subject matter expertise On-site support experience Tech savvy with experience troubleshooting (or strong aptitude) in a networked Windows 10 environment, Office 365, and VPN, especially access rights and connectivity issues Ability to work on various assignments simultaneously Communicate tactfully, verbally, and in writing with department heads, managers, co-workers, and vendors to resolve problems and negotiate resolutions Must be available to work off shift as needed Preferred Qualifications: Manufacturing environment troubleshooting, including experience with an ERP, Epicor ideally Work well with others in a team environment Strong problem-solving skills PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer! Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionDescription: Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements: Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs. Key Responsibilities: Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects. Qualifications and Skills: High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred. Proven experience in providing technical support to end-users, preferably in an educational setting. Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools. Familiarity with networking concepts, including IP addressing, DNS, and DHCP. Excellent problem-solving skills and the ability to think analytically. Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner. Customer-oriented approach and a commitment to delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of IT security best practices. A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field. Working Conditions: Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require. Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team. Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area. Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position. We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success. This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.

Job Details Corporate Headquarters - Prairie du Sac, WI Full Time Associate Degree (2 years) Negligible M-F; 8 am - 4:30 pm EngineeringDescription POSITION OVERVIEW: Focus on creating, managing, and communicating technical product and project data. POSITION FUNCTIONS* 60% Design and Development Support all aspects of the design and development process in accordance with ISO13485 Create specification sheets, drawings, and support documentation for new and existing products and packaging using established formats and following relevant standards. Coordinate product testing and assist with analysis of test data Provide input and feedback on risk analysis activities Assist in the design change process for continuous improvement of products Maintain templates and formats for specifications for consistency and ease of use. Create and maintain product development process workflows 40% Process and Database Management Manage PDM workflows Maintain and manage vaulted specifications allowing access to those with clearance. Maintain approval process of new and updated specifications. Maintain the Mueller material database. NA Other duties as assigned to meet the needs of the organization. Qualifications MINIMUM QUALIFICATIONS Bachelor's degree in engineering, design, computer science or other related field or an equivalent combination of education and experience sufficient to perform the position functions of the job. Three or more years of product specification development or other related experience. Ability to understand and comply with Mueller Quality System and current regulatory requirements. PREFERRED QUALIFICATIONS Experience using PDM and SolidWorks. REQUIRED SKILLS Exercises judgment within broadly defined practices and policies. Makes sound decisions based on analysis, discussion, experience and judgment. Demonstrated team player with active participation in meetings. Strong ability to transition efficiently from working independently to working collaboratively. Strong written and verbal communication skills, with ability to communicate at all levels of the organization including with the board. Develops and maintains interpersonal relationships. Strong organizational and problem-solving skills, attention to detail, and the ability to balance multiple priorities. Advanced use of Microsoft products, including Word, Outlook and Excel, and related industry applications. Valid driver's license. Responsible to appropriately protect the confidentiality, security, and integrity of the organization's systems and data as well as client data. PHYSICAL REQUIREMENTS: While performing the duties of this job, the team member is required to have ordinary ambulatory skills; ability to stand or sit, bend or stoop, and manipulate (lift, carry, move) light weights of up to 40 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate office equipment and read. The team member frequently is required to sit, reach with hands and arms, talk and hear. Position requires frequent typing. Position requires occasional business travel, including operation of a motor vehicle.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at ************************************** Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at ***************************** Requirements Required Qualifications * Relocation to the Madison, WI area (reimbursed) * A history of academic and professional success * Exceptional interpersonal, communication, initiative, and leadership abilities * Available to work second or third shift hours * Eligibility to work in the U.S. without sponsorship * COVID-19 vaccination Preferred Qualifications: * Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute * Knowledge of Linux, especially Ubuntu, Redhat, or CentOS * CompTIA+, CCNA, Network+, or Linux+ certification * Knowledge of VMware

Job Description Workforce Solutions partners with companies to find the perfect match between top talent and the right role. If you're seeking a new job in the technology and IT field, submit your resume today! Some job titles you may be seeking could include: IT Support Specialist Help Desk Technician Systems Administrator Network Administrator Software Developer/Engineer IT Manager IT Director By joining our talent network, you'll gain access to job openings that match your skills, experience, and career goals. Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position, our team of expert recruiters is dedicated to connecting you with roles that fit your needs. Ready to find your next opportunity? Submit your resume, and let us help you take the next step in your career journey!

Job DescriptionBenefits: Simple IRA Retirement with Match Competitive salary Health insurance Home office stipend Opportunity for advancement Paid time off Training & development The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude. Service and Helpdesk Support: Monitor cloud and local backup solutions and troubleshoot failures. Triage and manage helpdesk tickets, initiate appropriate remedial actions. Provide tier 2+ customer support both remotely and on-site. Monitor computers and network devices. Installation, Configuration, and Maintenance: Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS. In-depth Windows computer imaging and configuration, including automated deployment. Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks. Support, troubleshoot, and configure standard applications like email clients and web browsers. Update operating systems and applications for servers and client workstations. Internet domain registration and DNS name server setup including renewals and transfers. Install and configure printers, scanners, and other peripherals. Perform mobile device setup, app installation, and troubleshooting. Provide end user training, coaching, and how-to documentation. Network design, installation, and support: Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices. Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN. Advanced wireless access point installation, configuration, and troubleshooting, including mesh. Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS. Intermediate cloud infrastructure, including VPS, S3 storage. Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp. Intermediate IP telephony support and troubleshooting. Security: Monitor endpoint security for detections and updates. Configure and troubleshoot various MFA systems, including biometrics. Intermediate endpoint management, including malware remediation, vulnerability settings. Intermediate Windows security, including BitLocker and Windows Firewall. Additional Duties: Create and maintain procedural and asset documentation. Actively participate in project meetings, reviews, and team training. Actively look for ways to improve efficiency and reduce manual labor and turn-around time. Conduct compliance checks and IT policy audits. Qualifications: Five years of relevant experience. Proven technical aptitude. Strong customer service skills. Strong written and verbal English communication skills. CompTIA A+ and Network+ certification or equivalent. Ability to manage confidential and private materials with discretion and integrity. Willingness to learn and apply company standards. Ability to adapt to changing priorities and switch between multiple tasks as needed. Work Environment: Fulltime, day shift, Monday-Friday Primarily remote. Some onsite and inhouse work required local candidates. After-hours, weekends, and on-call rotation required. Flexible work from home options available.

The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms. This role is onsite in Oconomowoc, WI.Job Duties & ResponsibilitiesApplication Packaging: Develop, build, and maintain application packages for deployment. Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. Endpoint Administration: Administer device lifecycle processes including provisioning, patching, and decommissioning Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment. Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience. Technical End User Support: Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience. Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods. Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures. Promotes department goals as well as the mission of the hospital. Participate in daily team huddles and department meetings Consistently meet individual and team key performance indicators (KPIs) Communicates with all individuals in a positive and professional manner. Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support Additional Job Description: Education/Training Requirements : Bachelor's degree in computer science, or related field and/or equivalent work experience 3+ years' experience required in end-user support and desktop engineering Valid driver's license and must be insurable by Rogers Experience with Microsoft InTune, SCCM and Jamf Pro Proficiency in Windows 11, mac OS, Office 365 Strong understanding of Hybrid Azure AD and identity management Familiarity with NIST and HIPAA Privacy compliance frameworks Proficiency in Powershell scripting for automation and device configuration Experience supporting a variety of end-user devices and peripherals Excellent troubleshooting, communication, and documentation skills This role is onsite in Oconomowoc, WI. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services. As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and records May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required ADDITIONAL AGENCY REQUIREMENTS (Required of all employees): Must comply with agency and departmental policies and regulations Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer.