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Supermicro 4.7
Remote support specialist job in San Jose, CA
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Why This Role Matters:
Drive IT Infrastructure Excellence:You will play a key role indesigning, implementing, and optimizing Supermicro's IT systems to enhance performance, reliability, and security.
Work with Cutting-Edge Technologies:You will have hands-on experience with Hyper-converged Infrastructure (HCI), Microsoft, and VMware environmentsto support critical business operations.
Enhance Security & System Stability:Your expertise innetworking, storage, virtualization, and IT securitywill ensure a robust and scalable IT infrastructure.
What You'll Do:
IT System Design & Implementation:
Design, plan, and implementcomplex IT infrastructure solutionsto support business operations.
Configure and manage Hyper-V, Nutanix, and ESXi environmentsincluding:
Storage Spaces Direct (S2D)
Azure Stack HCI, SCCM VMM
Hyper-V with Replicas, Windows Clustering
Active Directory, DNS/DHCP
PowerShell scripting and automation
Virtual Desktop Infrastructure (VDI)
Infrastructure Optimization & Security:
Manage and maintain Microsoft Exchange (2013-2019).
ImplementMS LAPS, privileged access management, EPM, DLP, encryption, and MDM security solutions.
Overseenetwork protocols and IT security best practicesto protect data and infrastructure.
AdministerM365 Intune and security-related productsfor enterprise environments.
Storage & Systems Management:
SupportSAN storage solutionsand ensure optimal performance.
Work with Linux-based systemsto support hybrid IT environments (a plus).
UtilizeITIL best practicesfor incident, change, and problem management (preferred).
Technical Leadership & Troubleshooting:
Providetechnical leadershipto IT teams and support enterprise-wide IT initiatives.
Prioritize and resolve system issues in afast-paced, dynamic environment.
Assist inhardware setup, including lifting and carrying IT equipment (up to 40 lbs).
What You'll Bring:
Education & Experience:
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field(preferred).
2 -4years of experiencein aserver/system support role.
Technical Expertise:
Advanced knowledge of Server OS, privilege/access control, and virtualization (Hyper-V, VMware, HCI storage).
Strong understanding ofnetwork protocols, security, and encryption technologies.
Familiarity with Microsoft Exchange (2013-2019)and M365 Intune.
Experience with SAN storage solutionsand Linux-based environments(a plus).
MCSE certification (preferred).
Soft Skills & Problem-Solving:
Stronganalytical and troubleshooting skillsto resolve system issues efficiently.
Ability toprioritize tasksand adapt tofast-changing IT environments.
Excellentcommunication and teamwork skillsto collaborate across departments.
Salary Range
$83,000 - $98,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$83k-98k yearly 3d ago
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in San Jose, CA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$48k-72k yearly est. 60d+ ago
Deskside Support
Artech Information System 4.8
Remote support specialist job in San Ramon, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: SAN RAMON,CA
Duration: 1 year (with possible extension)
Job Description:
· Win7/Win XP OS support
· Office 2003/2007/2010 support
· Executive end user trouble shooting skills
· Break/Fix troubleshooting experience in larger corporate environments
· Addition there is a need for some current MAC OS support including OS troubleshooting, imaging, and builds
Candidates should have valid driver's license and reliable transportation to travel to various local sites.
Qualifications
share your resume asap
Additional Information
For more information, Please contact
shubham
************
$49k-66k yearly est. 60d+ ago
Video Tech Support Engineer - USDS
Tiktok 4.4
Remote support specialist job in San Jose, CA
About the team TikTok video system is a world-leading video platform that provides multimedia storage, delivery, transcoding services. As part of the USDS, the Video Platform team is responsible for building the next generation video processing platform which provides excellent experiences for billions of users around the world.
The USDS Video Platform team is seeking an experienced Technical Support Engineer to help us continue improving TikTok's video system. As a technical expert of the TikTok video system, you will be working closely with the product R&D team and SRE team to promote continuous optimization of products, tools, and processes. If you are passionate about customer satisfaction, upholding high service quality, problem solving, and are prepared for exciting challenges, we would like you to be on our team.
Responsibilities
* Resolve customers' product technical issues, assist the frontend team, efficiently address customer problems, and improve the technical support processes.
* Collaborate with developers and solve the problems encountered by developers during integration with video services as well as the quality issues in the production service process.
* Lead team incident management, identify and escalate critical issues promptly, coordinate efforts to mitigate losses in the production systems, and follow up on post-incident reviews and optimization measures.
* Plan customer business inspection mechanisms and monitoring processes to enhance service quality sensitivity and address customer needs.
* Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.
* Be responsible for building technical and operational knowledge bases, assist in service tool development, conduct training to empower the customer service team, and improve overall technical service efficiency.
* Empower the frontend business and support teams by enhancing their understanding of products and solutions.Minimum Qualifications
* Bachelor's degree or higher in computer science or related fields
* Familiarity with public cloud, audio and video, network-related cloud products, systems, platforms, and application architecture and principles.
* Strong business understanding, problem analysis, and cross-team communication skills, capable of handling complex technical and collaboration challenges.
* Strong communication and coordination skills, proficiency in documentation, with a good sense of teamwork and collaboration.
Preferred Qualifications
* 2+ years of project management experience and background in cloud computing and technical support are preferred.
* Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.)
* Development and programming experience is preferred.
* Familiar with audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies.
* Experience in real time video streaming systems is a big plus.
As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.
$49k-84k yearly est. 60d+ ago
Geomatics and Construction Application Specialist
Topcon Positioning Systems, Inc. 4.5
Remote support specialist job in Livermore, CA
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to ********************* .
Topcon is seeking a **Professional Services Applications Specialist** to lead dealer and end-user training programs while providing technical expertise through product demonstrations and customer support. This role is based primarily at our Livermore, CA Training Center and plays a key role in supporting sales, training, and product validation efforts across our customer base.
You'll work hands-on with advanced construction and surveying technology, collaborate closely with internal teams, and support customers in both classroom and real-world field environments.
**Key Responsibilities**
+ Deliver instructor-led, online training programs and webinars for dealers and end users
+ Provide product sales demonstrations at the Training Center and on-site, and support sales events such as trade shows
+ Provide customer support via phone, online, and on-site visits
+ Assist with product test verification related to field support issues and new product or code releases
+ Develop training materials, online articles, and support documentation for products
+ Maintain training machinery, equipment, and the training facility used for demonstrations and programs
**Scope & Work Environment**
+ **Primary Location:** Livermore, CA (daily onsite work)
+ **Travel:** This role includes up to 15-25% domestic travel
+ **Work Conditions:**
+ Combination of office/classroom and outdoor field environments
+ Outdoor work may include hot, cold, muddy, dusty, or rainy conditions
+ Work may take place on construction sites
**Qualifications**
**Education**
+ Bachelor of Science degree in Surveying, Surveying Technology, Geodesy, Construction Management, or a related field preferred
+ Equivalent combination of education and relevant work experience will be considered
**Experience & Technical Skills**
+ 3-5 years of experience in surveying, civil engineering, and/or construction applications
+ Strong working knowledge of:
+ Surveying applications
+ Topography
+ Construction staking
+ Precision 3D measurement
+ Experience as a crew chief, site supervisor, foreman, equipment operator, or grade checker preferred
+ Knowledge of construction grade control and/or estimating software is a plus
**Knowledge, Skills & Attributes**
+ Strong verbal presentation and written communication skills
+ Proficiency in Microsoft Word, Excel, and PowerPoint
+ Ability to work independently with minimal supervision
+ Strong mechanical aptitude and ability to use basic hand tools (e.g., wrenches, drills)
+ Willingness and ability to learn to operate heavy construction equipment
+ Strong interpersonal skills and ability to collaborate across teams
+ Proficiency in English required
**Physical Requirements**
+ Ability to climb on and operate construction equipment such as bulldozers and motor graders
+ Ability to lift and carry tools and equipment up to 50 pounds
**Base Pay**
Expected Base Pay Range: $109,000 to $145,000 Annualized
The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.
**Benefits*** :
Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.
Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant's sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.
*Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly ("non-exempt") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried ("exempt") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.
**We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services.
We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow.
Learn more here (**************************** .
$109k-145k yearly 15d ago
IT Engineer 6
Lam Research 4.6
Remote support specialist job in Fremont, CA
Network Strategy & Architecture Develop network architecture aligned with business goals; set standards for LAN, WAN, WLAN, SD-WAN, VPN, Cloud, and Data Center. Assess current infrastructure; recommend modernization, scalability, and optimization.
Technology Planning & Roadmaps Create multi-year roadmaps for growth, resilience, and security.
Evaluate emerging technologies (SDN, ZTNA, SASE, automation) for adoption.
Design & Architecture Produce HLD/LLD documents for topology, routing, security, and integration.
Architect solutions for campuses, branches, data centers, and hybrid/cloud environments.
Routing, Switching & Security Design scalable routing (BGP, EIGRP, EVPN/VXLAN) integrated with security (firewalls, segmentation, VPN, NAC, ZTNA).
Define global addressing, routing policies, and traffic engineering.
Performance & Resilience Ensure high availability, redundancy, failover, and performance optimization.
Define capacity planning for bandwidth, throughput, and resiliency.
Collaborate with cybersecurity teams on secure architecture (micro-segmentation, encryption).
Maintain compliance (ISO 27001) and enforce governance frameworks.
Partner with application, cloud, security, and infrastructure teams.
Participate in vendor evaluation and solution comparisons.
Documentation & Standards Maintain architecture diagrams, HLD/LLD, design standards, and topology maps.
Define policies for configuration management and change control.
Troubleshooting & Escalation Act as top-tier escalation for complex issues; lead RCA and long-term fixes.
Automation & Transformation Promote automation, IaC, and SDN using tools like Ansible, Terraform, Python.
Cost Optimization & Vendor Management Evaluate vendor solutions (Cisco, Palo Alto, Zscaler, Netskope).
Optimize costs via consolidation, cloud planning, and contract reviews.
BS in Engineering, Computer Science, or related field, with 15+ years of work experience in networking domain Have completed minimum 3 significant network solution designs In-depth knowledge of the OSI network model Experience with different network types (i.
e.
LAN, WAN, WLAN) Network protocols and technologies, e.
g.
DNS, HTTP, SSL, 802.
1x, Load Balancing, WAN optimization, SD-WAN, VPN, PKI Cisco network products (Nexus and Catalyst switches, routers, WLC, ISE) Knowledge of Palo Alto Networks firewall and IPS configuration and troubleshooting Knowledge of F5 load balancer Knowledge of public cloud is highly desirable Knowledge of Zero-Trust networking is highly desirable CCNP certification CCIE certification PCNSE certification Azure Network Engineer Associate
$125k-157k yearly est. 7d ago
IT Help Desk
AMAX 4.1
Remote support specialist job in Fremont, CA
Job Description
Manage Windows and virtual servers with 100+ clients.
Install, troubleshoot and configure PCs, printer and other hardware peripherals, operating systems, telephones, network equipment and software applications.
Perform backups, user account, security, and Disaster Recovery.
Complete and accurate documentation of the IT infrastructure and ongoing changes.
Manage existing and new networking solutions, including monitoring the network stability and uptime.
Perform preventive maintenance activities.
Work and support with other departments as needed.
Work with Vendors/facility team for IT infrastructure, cabling and power requirement
Support all IT Help desk activities (new hire set-up, on-boarding related to IT)
Requirements
College degree with 2+ years in PC troubleshooting experience.
Experienced in troubleshooting PC/Laptop hardware and software issues
Experienced with Windows, Windows office, LAN and WAN networking skills needed for connectivity troubleshooting.
Knowledge of Windows Desktop
Ability to take initiatives with minimum direction; team player.
Ability to work in a fast-paced environment.
Good written and verbal communication skills.
Preferred:
Virtualization knowledge.
Active Directory and Group Policy Knowledge.
Router configuration.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k) match
Flexible spending account
Commuter benefits
Health Savings Plan
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAX
Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX's advanced AI solutions, visit amax.com.
Join Us
Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.
AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
$50k-70k yearly est. 15d ago
Application Specialist
SMC Corporation 4.6
Remote support specialist job in San Jose, CA
PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch.
Participate in monthly conference call and provide application success stories
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses
Document and /or monitor sales activity in SMC's CRM system
Assist sales employees in detailed technical presentations to all levels of customers
Successfully complete other duties as prescribed by sales management as necessary
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Minimum of three (3) years Sales and/or technical field experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to size and implement our newest "high tech" products.
Extensive SMC Application knowledge
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only: Sales001
$85k-122k yearly est. 60d+ ago
WiFi MAC Standard Talent
Mediatek 4.3
Remote support specialist job in San Jose, CA
1. Develop innovative MAC and above protocol features for next generation Wi-Fi, Bluetooth, and other connectivity technologies to enable new applications and services. 2. Responsible for standards development via proposing protocol mechanisms at international standards organizations (e.g., IEEE 802.11, Wi-Fi Alliance, Bluetooth SIG), with focus on high efficiency and low power. 3. Work with SW and HW RD teams in system architecture, module & algorithm design, as well as generation of patents. 4. Provide technology development guidance to business development and marketing teams in developing technology roadmaps as well as support technical marketing activities
1. PHD with 7+ or MS with 10+ years of experience in Electrical Engineering, Computer Science or related Communication System engineering. 2. Research and IP development track record in the wireless communications standards area related to 802.11n/ac/ad/ax/ay or Bluetooth 4/5, BLE, Mesh, Direction Finding. 3. Wireless product development experience in the form of system architecture, system performance analysis, firmware/software design and development. 4. Track record of technical leadership experience in MAC and PHY wireless protocols standards development in organizations such as IEEE 802.11 and BT-SIG. 5. Excellent written and presentation skills. Salary range: $175,000- $255,000 Employee may be eligible for performance bonus, short and long term incentive programs. Actual total compensation will be dependent upon the individual's skills, experience and qualifications. In addition, MediaTek provides a variety of benefits including comprehensive health insurance coverage, life and disability insurance, savings plan, Company paid holidays, Sick Leave, Vacation Time, Parental leave, 401K and more. MediaTek is an Equal Opportunity Employer that is committed to inclusion and diversity to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. #LI-NL1
$54k-72k yearly est. 60d+ ago
Application Specialist
247Hire
Remote support specialist job in Fremont, CA
Job Description - add details here
The Applications Specialist III is a senior technical role within the Security Technology team, responsible for supporting programming, commissioning, and driving new build projects to Security Go Live (SGL) and First Day of Business (FDOB). This position requires deep expertise in enterprise security systems, Windows server environments (2016-2022), virtual systems (Vsphere), F5 Load Balancing, SSL certificate management, and Powershell scripting. The ideal candidate will also possess strong networking skills, including a solid understanding of the OSI model, SSH access to Cisco and Juniper gear, network firewall rules, VLANs, and more. The role demands hands-on experience in mid-to-large enterprise environments, technical leadership, and the ability to collaborate across teams and with external partners to ensure the successful deployment and support of security technologies.Responsibilities
Project & Technical SupportSupport programming, commissioning, and drive new build projects to SGL and FDOB.
Provide expert support for Windows servers (2016-2022), virtual systems (Vsphere), F5 Load Balancing, SSL certificates, and Powershell scripting.
Assist with networking tasks, including troubleshooting the OSI model, SSH into Cisco and Juniper gear, managing network firewall rules, and VLAN configuration.
Coordinate with other teams to obtain network and Archibus information.
Enforce and follow documented installation standards and new builds processes (DHCP reservations, MAC whitelisting, load sheets, etc.).
Assist in basic network troubleshooting as it relates to security systems and technology.
Security Systems Expertise
Provide system support to Integrators/LSPs in the field for security technologies (Access Control, Video Management Systems, Intercoms, Key Management).
Comprehensive knowledge of security systems and technology, including:
Software House/CCure supported hardware (iStar panels, REX, card readers, locks, door contacts, etc.)
Commend Intercom Systems
Genetec Video Management Systems
Understanding of how security hardware interacts with network/IP
Field troubleshooting techniques for low voltage systems (ground faults, shorts, use of test equipment like multimeter)
Windows OS proficiency (most security applications are Windows dependent)
Heavy focus on troubleshooting and process of elimination
Project Management & Leadership
Manage project schedules, including aggressive build timelines for intercoms and key management.
Oversee project management of Integrator/LSP resources, coordinating testing and commissioning.
Lead team's day-to-day activities and drive projects to successful completion.
Effectively prioritize workload, tasks, and projects for oneself and the team.
Document and execute system changes.
Client, Vendor, and Team Collaboration
Communicate internally with technology partners, project leads, and externally with Integrator Field Teams.
Communicate effectively with clients to identify needs and evaluate alternative solutions.
Manage client expectations and deepen client relationships.
Interface with vendors, including opening work orders for hardware malfunctions.
Collaborate with trusted partners, vendors, other teams, and levels of leadership to resolve system outages and maintain applications.
Administration & Documentation
Define core security policies and documentation procedures.
Ensure proper administration of assigned tasks, including documentation, closure, root cause analysis, incident profiling, tagging, and escalation.
Proficient in the process for final test and acceptance of security systems and handover.
Additional Support
Occasionally provide PC/Mac support for end users via phone or email.
Ability to travel up to 25% to remote offices for end user and project support.
Ability to work outside of regular business hours to support business needs.
Qualifications
5-7+ years experience in Security Systems Technology (Intercoms, Key Management, Integrator/LSP resources, etc.)
Minimum of 5 years of hands-on experience in a mid-large enterprise environment (20+ sites)
2+ years of experience as a Lead, Supervisor, or Manager
Direct project management and team leadership experience
Troubleshooting of security devices and basic installation understanding
Completed technical training or equivalent field experience
Strong analytical and critical thinking skills
Written and verbal communication skills
Exceptional professionalism and customer-service skills
Passionate about technology and networking, with ability to learn and develop independently
Agile and exhibits a strong sense of urgency
Systems:
Proficient with Software House CCure 9000, Genetec, and physical security hardware (access control panels, IP cameras, sensors, electric locks, etc.)
Proficient in the process for final test and acceptance of security systems and handover
Task management and administration discipline
Additional Technical Requirements:
Support Windows servers (2016-2022)
Experience with virtual systems (Vsphere)
F5 Load Balancing
SSL certificate management
Powershell scripting
Networking knowledge: OSI model, SSH into Cisco and Juniper gear, network firewall rules, VLANs, etc.
Access Control Software: House CCure 9000 or equivalent certification in access control and video systems
Education
Bachelor's degree in Computer Science, Statistics, Math, Engineering, Business, or 5+ years of work experience in the field.
Additional Requirements
Ability to travel up to 25% to remote offices for end user and project support
Ability to work outside of regular business hours to support business needs
Network certifications preferred
$74k-120k yearly est. 4d ago
2,200+Take Home ER-It's The Hotness Plus Some
Valley Healthcare Systems 3.6
Remote support specialist job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
$44k-69k yearly est. 3d ago
Bilingual Mining Application Specialist
Toromont Cat
Remote support specialist job in Concord, CA
Job Type: Full-time, Permanent Compensation: $74,000 to $85,000 As a Bilingual Mining Application Specialist YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
* Working for the best in class equipment dealer and with the premium Caterpillar brand
* Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
* Competitive total rewards including: wages, benefits, and premiums (as eligible)
* An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
* Participate in relevant Caterpillar Dealer Advisory Groups (DAG's)
* Gathering, analyzing & communicating intelligence on products, market conditions, competitors, & customers
* Forecast input & assist with managing inventory levels
* Develop a standardized NPI process for all machine families including Annual Product Updates (APU)
* Work closely with Caterpillar District office on a comprehensive go-to-market strategy for all product families including merchandizing support and key model focus initiatives
* Work with Sales to develop a Value selling message - VET & TURBO
* Gather, analyze & communicate intelligence on products, market conditions, competitors, & customers
* Provide leadership direction as it relates to promotion dealer/customer/association events
* Provide input on pricing strategies
Must-haves for this role:
* Post-Secondary Education with a minimum of 5 years' experience in a customer facing role
* Highly safety conscious with at least 5 years' of hands on experience around heavy equipment
* Strong technical aptitude and solid understanding of heavy equipment applications
* Customer centric with proven coaching, mentoring and people development skills would be an asset
* Solid business acumen and a mindset for continuous improvement
* A strategic thinker with excellent analytical and problem solving skills
* Effective communication and strong interpersonal skills to deal with all levels
* Computer literate with proficiency in Microsoft Applications
* Bililngual French/English
About Toromont Cat
With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
$74k-85k yearly 60d+ ago
Technical Support Engineer
Dynamic Network Factory
Remote support specialist job in Hayward, CA
Dynamic Network Factory a high end storage manufacturing company has openings for a tech support/ system and storage administration. You will provide technical support to customers who are working to implement new storage solutions / Server and solve other storage network related issues including test and repair storage devices such as SAN, NAS and DAS at our headquarter facility in Hayward.
Job Description:
* Respond to customer inquiries, primarily by telephone and e-mail
* Resolve customer technical issues through diligent research, reproduction, and troubleshooting
* Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
* Document all technical inquiries, develop and review content for knowledgebase
* Requirements:
* Experience with File System Architecture (FAT, EXT2/3, UFS)
* Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux, Unix Solaris or FreeBSD)
* Good understanding of Server PC Architecture
* Good working knowledge of Networking
* Experience working within an Enterprise IT Support environment
* Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
* Excellent understanding of Network Attached Storage (NAS)
* Good working knowledge of NAS protocols (CIFS, SMB, NFS)
* Understanding of Storage Hardware Architecture (Partitioning / RAID)
* Experience configuring SAN Storage Arrays
* Experience with Microsoft Cluster Services (MSCS)
* Working knowledge of backup software (EMC Networker, Veritas Net Backup, Tivoli Storage Manager, Backup Exec)
Working knowledge of backup hardware:
* Tape and Disk
* Excellent interpersonal skills
* Strong in spoken and written English
* B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Highly Preferred Skills:
* Experience with data recovery
This position largely interacts with equivalent levels of internal personnel. That interaction requires good communication skills and customer service skills. Effectiveness in this role also requires functional knowledge of computer related products and components as well as assembly and test procedures. The job encounters recurring work situations of a non-routine nature where the ability to recognize deviation from accepted practice is required. Accuracy is required in performing all functions of this position; errors in work could cause delays in schedules. This position requires some travel to customer sites and working after hours and weekends.
$87k-131k yearly est. 60d+ ago
Technical Support Engineer 3
Onto Innovation
Remote support specialist job in Milpitas, CA
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Position Summary:
The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.
Roles and Responsibilities:
* Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remotesupport or at customer sites
* Develop and effectively communicate with internal and external customers on plans of action and results
* Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
* Provide on the job training to Field Service Engineers
* Provide Field Service input to New Product Development through design reviews and testing
* Provide support of documentation development and qualification criteria during New Product Introduction
* Provide occasional support of field service activities in a field service engineer capacity
* Must be able to remain in a stationary position for lengthy periods of time
* Constantly positions self to access serviceable areas in a cleanroom environment
* Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Qualifications
Qualifications
Required Education and Experience:
* Proficient in Microsoft Office products
* Familiar with PC's and have a strong troubleshooting background
* Ability to travel both domestically and internationally and have a current Visa or entry permission
* 50% travel required
* Minimum 5 years of experience in Field Support Service
* BS in an electronics discipline or equivalent military experience in a technical field
* Outstanding verbal and written communication skills necessary
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.
$86k-130k yearly est. Auto-Apply 60d+ ago
Field Support Engineer
Chroma Systems Solutions 3.5
Remote support specialist job in Milpitas, CA
JOB TITLE: Field Support Engineer
DEPARTMENT: Service Support
REPORTS TO: Field Support Manager
EMPLOYEE TYPE: Full-Time
SALARY: is commensurate with relevant and previous experience
GENERAL JOB DESCRIPTION
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
Provide pre-sales technical support to articulate product functionality and features
Maintain Product Demo room with operational equipment.
Conduct product demos / training at Chroma, Customer facilities or online.
Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted.
Ability to travel domestically and/or internationally up to 60%
Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
Diligent in solving and following up on customer issues
Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
Continuous review of process for improvements
Effective time management
QUALIFICATIONS
Minimum two years of formal technical school in electricity/electronics AND
Five years or more experience in use of AC power electronics / Battery Test Solutions OR
Four-year degree in Electronic Technology or Electrical Engineering
Capacity to work under tight or shifting deadlines and adhere to procedures
Solid electrical knowledge to be able to understand industry requirements
Logical approach to problem solving
Professional level verbal and written communication skills
Proficient in MS Office
Ability to work out of a home office
Field Service experience in a technical discipline is a plus
Must be a U.S. Citizen, or a Permanent Resident for ITAR Regulations
Knowledge of PowerPro or Battery Pro software is a plus
Knowledge of LabVIEW environment is a plus
SUPERVISORY RESPONSIBILITIES
This is a non-supervisory position
PHYSICAL DEMANDS
General office skills and dexterity are required. Must be able to lift 30 pounds.
COMPANY BENEFITS
Vacation, sick, bereavement time, etc.
Medical, dental, and vision plans for employees and dependents
Life insurance, AD&D, long term disability, and employee wellness programs
401(k) retirement accounts with immediate vesting of company contributions w/ match
Profit sharing programs
WORKING CONDITIONS
Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
$86k-134k yearly est. 12d ago
Engineer Computer Systems Support
Tata Consulting Services 4.3
Remote support specialist job in San Jose, CA
NodeJs/ ReactJS Must Have Technical/Functional Skills Node JS experience, very strong ReactJS experience Able to clear a coding round Roles & Responsibilities Front End UI -with ReactJS/HTML exp is must. Full Stack NodeJs experience is a must. Experience 3-5 years.
1. Should be good in Basic and Advanced(ES6) JavaScript concepts.
2. Apply the knowledge of #1 in problem solving.
3. CSS3/HTML5, how they work.
4. ReactJS 17(released in October 2020) or above with hands on experience on Hooks concepts.
Salary Range- $100,000-$105,000 a year
#LI-SP3
#LI-VX1
$100k-105k yearly 16d ago
Manufacturing Systems Support Engineer
Lancesoft 4.5
Remote support specialist job in Hayward, CA
Acting data steward for SAP data management - Vehicle list, Work Center, Measuring points and counters, Maintenance Task list, Maintenance plan, Catalog Codes, maintaining the Vehicle and Equipment lists
Work with the Business applications team for As-Maintained BOM structure clean-up activities in SAP and to resolve issues resulting in data inaccuracies.
Identify and lead SAP product improvement and automation initiatives by collaborating with the Business Applications team
Evaluation of SAP user experience for the current system, identify and lead improvement initiatives
Be the go-to expert for the SAP system, provide maintenance and troubleshooting for any problems when they arise
General System Administration / Hardware/Software Infrastructure support:
Provide general IT application support for vital Base Operations systems and infrastructure, interfacing with our Corporate IT teams and advocating the needs of our department
Drive IT infrastructure and application improvement projects based on learning from data analytics and feedback from our customers
Provide development, maintenance, and operational support for our Technical Publications / service manual authoring application, release software, and customer website
Lead data auditing and compliance to ensure better data accuracy and governance across operations Work with internal and external partners to communicate project status, activities, and achievements
Qualifications:
BS in Information Technology or equivalent engineering degree
6-8 years of experience in a similar System Operation Support role
Prior experience hands-on experience with SAP S4 system
Exceptional verbal and written communication skills.
Strongly self-motivated and detail oriented and has the ability to prioritize daily workload and other assignments
Experience with UI development/maintenance including UX studies
Coding experience - HTML, CSS, and JavaScript
General IT system awareness
$81k-104k yearly est. 45d ago
deskside support
Artech Information System 4.8
Remote support specialist job in San Ramon, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: DESKSIDE Support Representative Distributed Client Services
Location: FOSTER CITY,CA AND SAN RAMON,CA
Duration:1 Year
Job Description:
· Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
· Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
· Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.
· Skills Overview (list or overview) Candidate requires 7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
· The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
· The candidate must be able to provide on site and remotesupport of high level and executive end users through the use of in person, phone, and Remote Takeover tools.
Additional Information
For more information, Please contact
Shubham
************
$49k-66k yearly est. 60d+ ago
Application Specialist
SMC 4.6
Remote support specialist job in San Jose, CA
PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch.
Participate in monthly conference call and provide application success stories
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses
Document and /or monitor sales activity in SMC's CRM system
Assist sales employees in detailed technical presentations to all levels of customers
Successfully complete other duties as prescribed by sales management as necessary
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Minimum of three (3) years Sales and/or technical field experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to size and implement our newest “high tech” products.
Extensive SMC Application knowledge
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only: Sales001
$85k-122k yearly est. 11d ago
2,200+Take Home ER-It's The Hotness Plus Some
Valley Healthcare Systems 3.6
Remote support specialist job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
How much does a remote support specialist earn in Manteca, CA?
The average remote support specialist in Manteca, CA earns between $37,000 and $91,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Manteca, CA