Remote support specialist jobs in Massachusetts

Job Title: Sr. Technical Support Compensation: $45-65/hr is eligible for medical, dental, vision, and 401(k). Duration: 6 Month Contract with potential to extend/convert Job Description: Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and ongoing usability of laptop and desktop computers, and conference room equipment. This person will have a strong emphasis on Executive Support and handling A/V & Conference Room equipment. The client uses both MacOS and Windows 10, and candidates will need advanced experience supporting both. Candidates must have strong customer service skills. MUST HAVE Qualifications: · REALLY GOOD Executive Support experience · Advanced A/V engineer experience (Zoom and cisco conference room equipment specifically) · must be confident with both MacOS and Windows 10 · Office 365 · Active Directory · InTune / Azure AD and JAMF Nice to Have: · Networking REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

Key Responsibilities Act as the initial point of contact for all technology-related requests submitted via phone, email, or the ticketing platform. While the role is primarily remote (about 90%), the Analyst must be able to travel into the office when coverage is required for local IT personnel. Troubleshoot and resolve issues involving computers, mobile devices, printers, conferencing tools, and network connectivity. Provide support for essential firm applications, including Microsoft 365, Teams, Zoom, Citrix, VPN solutions, and legal tools such as iManage and Intapp. Offer high-touch, concierge-level assistance to attorneys, partners, and leadership to minimize downtime and ensure smooth client service. Handle setup, configuration, and maintenance of hardware for new employees, internal moves, and visiting legal staff; assist with conference room and AV equipment as needed. Record tickets, resolutions, and actions taken, and contribute to internal documentation by updating the Knowledge Base. Track and manage computers, peripherals, and loaner devices to support daily operations. Work closely with other IT team members to escalate advanced issues while remaining engaged until the matter is fully resolved. Participate in after-hours or on-call rotations to meet urgent business or client needs. Core Competencies Strong analytical and troubleshooting abilities, especially in time-sensitive situations. Exceptional customer service skills and the ability to communicate clearly and confidently. Works well independently and as part of a team while maintaining a high level of discretion. Anticipates user needs and delivers service with urgency and professionalism. Quickly learns new technologies and adapts to evolving tools and workflows. Explains technical problems in a straightforward, user-friendly manner. Demonstrates sound judgement when handling confidential or sensitive information. Collaborates effectively with IT peers and other departments. Preferred Background Three to five years of technical support experience within a law firm or similar professional environment. Solid understanding of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN platforms. Knowledge of legal applications such as iManage and Intapp. Willingness to work extended hours or weekends when necessary. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

hackajob has partnered with Simply Business in its digital solutions and leverages extensive industry data to drive impactful results. We're looking for a Senior IT Support Engineer to join their growing IT Support team. Role: Senior IT Support Engineer Mission: You'll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues. You'll help make sure every Simply Business employee has reliable IT systems - and quite literally keep our engine room humming. Location: Boston (Hybrid/ 2 days a week) Salary: up to $95K Work authorization: This role requires you to be authorized to work in the United States without sponsorship. Qualifications (2+ years of experience): Administration of Google Workspace Network administration Administration and maintenance of Microsoft Intune Deploying, supporting, and managing Apple MacBooks using Jamf MDM Benefits: Annual performance-based bonus Pension contributions matched up to 5% Private medical insurance (including pre-existing conditions) Hybrid work flexibility 25 days annual leave + bank holidays (option to buy 5 extra days) Generous parental leave and wellbeing support Learning platforms and ongoing career development hackajob is a recruitment platform that matches you with relevant roles based on your preferences. To be matched with the roles, you need to create an account with us. This role requires you to be based in the US.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3+ years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Job Title: Desktop Support Engineer Must Have Technical/Functional Skills End user Desktop / Laptop Support. Laptop build process. System Deployment and Systems Management knowledge, JAMF, Windows 11, Windows 10. JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, ServiceNow, Zoom, Microsoft SCCM preferred. IT ServiceDesk experience Roles & Responsibilities Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting. Experience creating collections, packages, applications within SCCM Should have strong experience in SCCM 2007 & 2012 Experience in installation of Microsoft System Configuration Manager 2007-2012. In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues. Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing. Experience in deploying, troubleshooting, and managing Windows devices Must have excellent competency with SCCM, WSUS and other patching tools. Experience in supporting Windows Server 2012, 2016, 2019 Generic Managerial Skills 1. Be a point of contact for all proactive technical engagements. 2. Work independently and as a team member 3. Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join our Boston, Ma office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME's) across functional roles, the Firm's Training Coordinator, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours) Essential Job Functions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives Communicates effectively with attorneys, staff, clients and vendors Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems Active Directory, Office 365 Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Additional duties as assigned Education, Experience and Skills: High School Diploma required. Bachelors' Degree preferred (IT or IS) iManage or Document Management experience preferred Five or more years' experience as an IT support specialist in a professional services environment Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly Experience in training and development highly desired Law Firm experience a plus, working knowledge of the legal process preferred Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibility to work outside of business hours and overtime as required This position may require travel to assigned support locations and other locations as needed What we offer you Competitive compensation Comprehensive benefits package, including medical, dental, and vision HSA and FSA plans available for employees and dependents Work-life balance Generous PTO policy 401K plan including a 3% Employer Safe Harbor contribution Firm paid life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs EEO Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Mantra Computing, a Managed Service Provider (MSP), located in Needham MA, focused on small/medium businesses, is looking for a customer service focused Help Desk Support Specialist with 2 plus years of experience. The candidate will have strong communications skills and be a people-oriented person, responsible for working with business officers and owners, listening to their diverse business challenges and providing sound technical advice, support, and solutions. This role will be hybrid to start and will convert to fully remote once approved by management. Compensation is between 55K-75K depending on experience. Looking for full-time candidates. Minimum Technical Requirements: - Experience in M365 support and administration and/or Google Workspaces support and administration. - Desktop support for Windows 10/11. - Mac OS desktop troubleshooting support experience preferred. - Active Directory administration experience. - Firewall/VPN experience. - Network/server troubleshooting experience. - Must have experience with remote support tools. - Must have experience with ticketing systems. - Prior experience working with an MSP is a plus - Excellent troubleshooting skills. - Excellent customer service skills. - Experience with Virtual Machines is preferred. Other Considerations: - Professional presentation and attitude. - Interest in joining a small growing company. - Strong interpersonal skills. - Excellent verbal and communication skills. - Comfortable working independently. - Can deal effectively with stressful situations. Please email resume to ***************** Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule: Monday to Friday On call Work Location: Hybrid remote in Needham Heights, MA 02494

Veteran-Owned Firm Seeking a Network Services Engineer III with Secret Clearance for an Onsite Assignment at Hanscom Air Force Base (AFB) in Bedford, MA My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies. At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies. We seek to fill a Network Services Engineer III position at Hanscom Air Force Base (AFB) in Bedford, MA. The ideal candidate will possess an active Secret Clearance and have at least 6+ years of relevant professional experience in network planning, implementation, and support, with in-depth knowledge of network protocols, infrastructure, and security principles. If you're interested, I'll gladly provide more details about the role and discuss your qualifications further. Thanks, Stephen M Hrutka Principal Consultant HRUCKUS LLC Executive Summary: HRUCKUS is seeking a Network Services Engineer III with Secret Clearance for a role at Hanscom Air Force Base (AFB) in Bedford, MA. The Network Services Engineer will provide expert guidance and support in managing complex networked systems that handle the secure transmission of voice, data, and video information. This role requires a deep understanding of network architecture, infrastructure, performance monitoring, and cybersecurity practices to ensure the reliable and secure delivery of network services. Job Description: The Contractor shall advise and support activities related to the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and management of networked systems. These systems are critical to the secure and efficient transmission of voice, data, and video communications. The role requires strong technical expertise in network infrastructure and cybersecurity best practices. Responsibilities: Analyzing and recommending network requirements. Recommending and maintaining network architecture and infrastructure. Analyzing network workload. Monitoring network capacity and performance. Diagnosing and resolving network problems. Recommending network backup and recovery procedures. Installing, testing, maintaining, and upgrading network operating systems software; and/or ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of network services. Requirements: Active Secret Clearance. 6+ years of relevant professional experience in network engineering/services. Proven experience in network planning, implementation, and support. In-depth knowledge of network protocols, infrastructure, and security principles. Experience with performance monitoring tools and techniques. Strong problem-solving skills with the ability to troubleshoot complex network issues. Familiarity with cybersecurity frameworks and compliance standards (e.g., NIST, FISMA). Proficiency with network operating systems and hardware. Excellent communication and documentation skills. Relevant certifications preferred (e.g., CCNA, CCNP, CompTIA Network+, CISSP). Details: Job Title: Network Services Engineer III Location: Hanscom AFB, MA Clearance Requirement: Secret Clearance Assignment Type: Full-time, Onsite Salary Range: $110,000 - $120,000/year

This is a FULL-TIME direct hire role. No C2C or 3rd party candidates The role would be ON-SITE 2 days a week, and work from home 3 days a week Must have experience working with Aladdin and similar investment management platforms and systems Client can NOT sponsor or transfer work visas (this also will exclude candidates on a student visa that would need sponsorship in the future) _________________________________________________________________________________________________________ Business Systems Analyst - Investment Data Overview We are seeking a mid-level Business Systems Analyst with a strong focus on investment and reference data. This role serves as a key liaison between business stakeholders and technology teams, supporting data quality, system workflows, and production processes across investment platforms. The ideal candidate understands investment instruments, data lifecycles, and how data moves across front-, middle-, and back-office systems. Key Responsibilities Act as a business systems analyst supporting investment and reference data platforms, serving as a primary point of contact between business users and technology teams. Analyze end-to-end data flows, understanding how investment data is sourced, transformed, and consumed across multiple systems. Support and maintain reference data for multiple asset classes, including equities, fixed income, derivatives, futures, and options. Respond to daily requests from trading, compliance, operations, and reporting teams, including time-sensitive production issues. Write and execute SQL queries to analyze data issues, validate workflows, and support root-cause analysis. Monitor, enhance, and define data quality controls and exception reporting. Gather and document business requirements for new data fields, datasets, and workflow changes; partner with developers to design, test, and implement solutions. Perform production support and troubleshooting, ensuring data accuracy and system stability. Participate in Agile development activities, including backlog refinement, sprint planning, and representing business priorities. Identify and recommend process improvements to enhance data quality, controls, and operational efficiency. Required Qualifications 3 years experience working with investment platforms ideally Aladdin OR comparable systems (Bloomberg, PACE, Charles River, Calypso). 3-8 years of experience as a Business Systems Analyst, Data Analyst, or similar role within investment management or financial services. Strong understanding of investment instruments, particularly fixed income and derivatives. Hands-on experience writing SQL queries and analyzing relational data. Experience working with investment platforms such as Aladdin or comparable systems (Bloomberg, PACE, Charles River, Calypso). Proven experience supporting front- and back-office stakeholders in a production environment. Strong analytical, documentation, and communication skills. Ability to manage multiple priorities and operate effectively under tight deadlines. Willingness to participate in an on-call rotation as needed. Preferred Qualifications Experience using Python for data analysis, automation, or workflow support. Familiarity with data engineering concepts, data modeling, and data governance. Experience with Eagle PACE or similar accounting/reference data platforms. Prior experience working in Agile or Scrum-based development environments.

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 84,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title: AS400 Support Lead Location: Framingham, MA (Onsite) Job Summary Seeking an experienced professional with expertise in AS400 and RPGILE development to lead and enhance AS400RPG400ILE projects Job Description Design develop and maintain applications on the AS400 platform using RPGILE and AS400 RPG programming languages Collaborate with cross-functional teams to gather and analyze business requirements Optimize existing AS400 applications for performance and scalability Ensure adherence to coding standards and best practices within the AS400 RPG400ILE skill cluster Participate in code reviews and provide technical guidance to junior developers Stay updated with industry trends and emerging technologies relevant to AS400 and RPGILE development Support integration of AS400 systems with other enterprise applications and databases Roles and Responsibilities Lead technical design and architecture discussions for AS400 RPGILE projects Mentor and coach development teams to enhance skills and productivity Drive the implementation of complex functionalities and troubleshoot critical issues Manage project timelines deliverables and ensure quality standards are met Collaborate with stakeholders to align technical solutions with business objectives Conduct performance tuning and code optimization to improve system efficiency Facilitate knowledge sharing sessions and documentation for sustainable development practices Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

Required Skills & Experience - 2+ years of IT experience - Experience setting up computers for new users (hardware and software setups) - Experience supporting Mac and Windows users - MS 365 and Google Workspace support experience Nice to Have Skills & Experience - Knowledge of Linux Job Description Insight Global is seeking a motivated Helpdesk Technician to join our client, an American energy storage company, based in Somerville, MA. This Helpdesk Tech will be responsible for supporting a large corporate office made up of Windows and Mac users. You will be the first point of contact for technical issues submitted via phone, email, or ticketing system. They will be responsible for providing hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. troubleshoot and resolve end user issues through a ticketing system, as well as perform new user onboarding/offboarding, including hardware setup, user account provisioning, access configuration, connecting new computers to printers, etc. The ideal candidate will have Windows/MS 365 experience and some exposure to Google Workspace and Mac environments. Any knowledge of Linux OS is a plus. Compensation: $21-$24/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: MA / Mansfield Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Basic Qualifications Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is preferred at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Put your engineering talent to the ultimate test. At General Dynamics Mission Systems, we create the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced our teams often redefine what's possible for the world. If you want to be a leader with the company that delivers smart solutions for our nation's challenges, this is your opportunity. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. In our highly collaborative and global environment, you'll analyze the effects of projects upon various areas such as Engineering, Facilities, and the labor pool to determine the most practical and cost-efficient methods to obtain the required resources and participate in the tactical planning for completion of identified project segment. Essentially, you'll perform research and engineering laboratory functions involving the layout, building, testing, troubleshooting, and repairing devices, assemblies, subsystems, and systems as well as perform technical activities which impact the proposal, system level design, detail design and manufacture of advanced electronics systems. As an Advanced Engineering Support Specialist - Trident II for the D5LE2 program, you'll be a member of a cross functional team responsible for developing, modeling, and coordinating requirements for the next generation Fire Control System. Other responsibilities include systems design and Integration/Test. What sets you apart: MagicDraw Modeling D5LE2 missile or SLBM experience FCS experience Columbia-class or Ohio-class submarine experience Success leading the systems development life cycle with strong proficiency with requirements management and system modeling tools Creative thinker motivated to apply technical standards and methodologies to develop solutions Collaborative team player with the ability to provide technical leadership and position others for success Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer requirements with win-win solutions Commitment to ongoing professional development for yourself and others Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is fully on-site or Hybrid/Flex. While on-site, you will be a part of the Building 130 facility in Pittsfiled, MA 01201. We are not offering a relocation package at this time. #LI-Hybrid Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $97,500.00 - USD $106,500.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Fire & Life Safety Field Specialist - Boston, MA (Flexible Location) Salary: $130,000 - $150,000+ (DOE) Type: Full-time, Field-Based Industry: Fire Protection / Life Safety / Construction Posted by: Gigantes Group Recruitment About the Company Our client is a leading multidisciplinary engineering consultancy recognized nationally for its commitment to safety, performance, and innovation in building systems. Their Fire & Life Safety division is growing rapidly and seeking a seasoned professional to take on a pivotal field-based position in the Greater Boston area. About the Role This position offers an exciting opportunity to lead and execute field operations across a diverse portfolio of projects. The successful candidate will be responsible for inspection, testing, commissioning, and integrated fire and life safety systems, supporting both local and national teams. This is not a design or consulting engineering role - instead, it's a hands-on, field-oriented position that bridges technical expertise, site management, and operational leadership. Key Responsibilities Lead and perform fire and life safety inspections, testing, and commissioning for active and passive systems. Oversee and coordinate construction administration (CA) activities across multiple projects. Work directly with contractors, AHJs, and client representatives to ensure compliance with NFPA standards. Support and guide regional and national teams on integrated testing and commissioning procedures. Manage field documentation, reports, and compliance tracking using digital tools (e.g., iPads, inspection software). Provide mentorship and technical guidance to junior field staff across regions. Collaborate closely with project management and fire engineering teams to ensure seamless delivery. Qualifications & Experience Essential: 5-15 years of relevant experience in fire protection, life safety, or related field operations. Strong background in construction administration, inspection, or commissioning within fire/life safety systems. Hands-on experience with one or more of the following: Fire alarm and suppression systems Integrated testing (NFPA 3 & 4) Smoke control and mechanical interface testing Passive fire protection (firestopping, rated construction) Construction fire safety inspections (e.g., SAME) Excellent communication and documentation skills - able to interface confidently with contractors and clients. Proficiency with digital reporting tools (e.g., tablets, inspection apps). Preferred (but not required): ICC or International Firestop Council certifications. Degree in Fire Protection, Mechanical, or related engineering field. Previous experience with consulting or contracting firms in fire/life safety. PE license is not required , but exposure to integrated system design and commissioning is advantageous. Location & Flexibility Based in Greater Boston, with flexibility to work from Charlestown or Worcester offices. Significant fieldwork across the Boston metro area is expected. Candidates must live within reasonable commuting distance, though strong relocation candidates will be considered. Compensation & Growth Base salary: $130,000-$150,000+, depending on experience. Signing bonus and performance-based incentives available. High long-term ceiling - this position offers the potential to grow a service line and oversee field operations regionally. Ideal Candidate Profile You thrive in the field, enjoy hands-on technical problem-solving, and can navigate between job sites, contractors, and engineers with ease. You're experienced, dependable, and take pride in doing things the right way - with safety and precision at the forefront. If you're looking to step into a role with autonomy, challenge, and visible impact, this is an opportunity to truly grow your career. How to Apply If you have the background, certifications, and ambition to make an impact in the fire protection and life safety industry, we want to hear from you. Apply via Gigantes Group Recruitment or reach out directly to Tom Marks for a confidential discussion. 📩 *************************** 🌐 *********************

The Reality Capture Field Specialist I is an integral part of the Reality Capture department and in collaboration with other Field Specialists provides onsite laser scanning, survey control, SLAM mobile scanning, and preconstruction survey support. Responsibilities will include operation of all Feldman Geospatial's scanning equipment, alongside conventional survey instruments including Levels, Total Stations, and GPS. Field Specialists will be guided by senior Field personnel in assisting with executing laser scanning plans, survey control, and level runs in support of Reality Capture department projects. As a key member of our team, the Reality Capture Field Specialist I is expected to uphold the company's core values of trust, respect, accountability, humility, health, and leadership. This includes demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading by example to contribute positively to the overall culture and success of the company. Job Title: Reality Capture Field Specialist I Reports To: Reality Capture Project Manager Direct Reports (Y/N): N Department: Reality Capture Work Status: Full-time regular FLSA Status: Non-exempt Revised Date: 06/12/2025 Essential Duties and Responsibilities: Perform on site laser scanning survey for point cloud deliverables. Operate Leica P40, P50, RTC360 scanners and Navvis VLX laser scanners. Perform conventional survey including Total Station operation, Digital Levels, and DGPS Receive project briefing from senior RC Field personnel or Project Managers/APMs and work in tandem with support for successful delivery. Provide support to RC Field personnel in equipment setup. Work under direction of RC Field personnel and Managers to execute scan plan for project delivery. Qualifications and Skills: Previous relevant scanning, survey, or engineering experience a plus, training will be provided Bachelor's degree in surveying, engineering, or equivalent experience a plus Outstanding communication and facilitation skills Strong independent management skills Ability to build strong partnerships and relationships with Feldman team members. Troubleshooting and solution-oriented approach to problem solving once training is complete Ability to organize, analyze and present information and data in a clear, concise, and meaningful way, including with MS Office (Word, Excel, PPT) Core Competencies: Dependability: Consistently delivers on promises and can be relied upon to meet deadlines, complete tasks, and maintain high standards of work quality Accountability: Takes ownership of responsibilities and outcomes, following through on commitments and holding oneself and others to high standards of performance Communication and Interpersonal Skills: Clearly conveys information in written and verbal form, actively listens, and effectively engages with others to facilitate understanding and collaboration. Adaptability and Flexibility: Responds positively to changing priorities and shifting demands, remaining open to new approaches and maintaining performance in dynamic environments Attention to Detail: Ensures accuracy and precision in all work tasks, thoroughly reviewing information and processes to avoid errors and maintain high-quality results Time Management: Efficiently organizes and prioritizes tasks to maximize productivity, meeting deadlines and managing time effectively across multiple projects. Safety and Compliance: Adheres to and promotes safety standards and regulatory guidelines, ensuring a safe and compliant working environment for all team members. Working Conditions: The physical work environment is most often field based with long periods of standing. Travel is required to work sites. You must be in position of reliable transport and a valid and driving license. Site work will be safety critical locations where PPE is required. Work may be outdoors in extreme weather conditions. Must be able to lift and carry approx. 50 pounds Work may be on active construction sites or facilities, in adverse weather conditions, and/or at heights. You may be required to navigate confined/crawl spaces. Work Authorization: Must be eligible to work in the United States AAP/EEO Statement: Feldman Geospatial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law. Disclaimer: This is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, competencies, and activities associated with this role may change at any time with or without notice. This job description does not form a contract of employment. Employees at Feldman Geospatial are employed at-will, meaning either the employee or Feldman may end the relationship at any time, with or without notice.

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. Zwicker is presently seeking a Payment Application Specialist with at least one year of experience in cash applications, payment processing, or billing and coding. The Payment Processor is responsible for processing incoming payments on individual consumer accounts. The base hourly rate for this position is $22.00-$24.00. Responsibilities include Open and sort mail containing incoming payments Code and post payments timely and accurately Run reports from the operating system housing consumer accounts Reconcile payments posted to the operating system to the totals of actual payments received Reconcile bank deposits to totals of actual payments received Research and process account balance adjustments as necessary Perform other related tasks, including scanning, sorting, filing, etc. Meet daily and month-end deadlines Other duties as assigned Requirements At least one year of payment processing or equivalent experience Ability to work as part of a team while also working independently to process payments Ability to maintain confidentiality Proficient in data entry Strong attention to details Excellent organization skills Ability to prioritize Ability to solve problems Ability to maintain positive relationships with employees in other departments Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Ability to work overtime hours near the end of each month, during the month when volume requires, and occasionally on Saturdays throughout the year Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.