Remote support specialist jobs in Mesa, AZ - 478 jobs

Basic Qualifications Education Requirements: Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8+ years of job-related experience, or a Master's degree with 6+ years of job-related experience. Clearance Requirements: Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Imagine a world-class engineering environment. Now add a team of exceptional talent along with technologies that are so advanced they're often classified. That's what you'll find at General Dynamics Mission Systems. Here you'll lead amazing engineers as they invent the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. If you want the chance to lead, it's time to bring your talent to General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As a candidate with extensive experience, the Senior Advanced Engineer Support Specialist will work directly with Engineering and Manufacturing to determine the most practical and cost-efficient methods to design, analyze, troubleshoot and provide technical skills during research and/or product development; and determine, monitor, and review costs, operational budgets and schedules, and manpower requirements. You'll be expected to engage with all aspects of Engineering disciplines through all phases of Product Design including Requirements Analysis, Use Cases and Data Flow Diagrams development as well as defining system integration through Interface Control Documents (ICDs) development. You'll also perform research and engineering laboratory functions involving the layout, fabrication, assembly, testing, troubleshooting, repairing and modification or electronic or electro-mechanical devices, assemblies, subsystems, and systems, as well as system integration and testing of hardware. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: A Bachelor's of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience Expertise in systems engineering, network/system management with demonstrable background in research support and in-depth, hands-on knowledge of COTS/GOTS network and systems management applications Subject matter expert (SME) in at least one discipline/field and working knowledge in multiple adjacent disciplines/fields What sets you apart: Creative thinking with the ability to multi-task Commitment to ongoing professional development Team player who thrives in collaborative environments and revels in team success #LI-Hybrid Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $129,896.00 - USD $137,000.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Information Technology Team within the Information Technology Division. * Responsible for providing first-level problem troubleshooting via the telephone for all hardware and software supported by Technologies system-wide. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Provides resolution to problems that can be solved over the phone, and when necessary, refers more complex problems to a qualified support technician * Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments * Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc. * May interact with internal and external support teams and third party vendors to identify and correct core proble * Simulates or recreates user problems to resolve operating difficulties * Maintains daily awareness of outages and issues system wide * Escalates incidents to escalation teams to ensure customer resolution * Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed * Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action * Works overtime as necessary and when approved * Maintains confidentiality regarding employee, company, and customer information * Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices * Shift work required/24x7 IT coverage environment All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Technical degree and/or equivalent experience * 2 years Help Desk and/or customer service experience * 2 years troubleshooting experience with service desk environments * Knowledge and/or experience with internal server/mainframe applications such as: Shares, QIK, IBM/TSO/TPX, and SCEPTRE Preferred Qualifications- Education & Prior Job Experience * Apple certification (Apple Genius) * A+ Certification Skills, Licenses & Certifications * Strong interpersonal, written and verbal communication skills * Ability to multi-task in a stressful environment What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Fisher Industries is a vertically integrated family of businesses that provides heavy civil construction and aggregate products across the United States. With over 70 years of experience, the company specializes in highways, bridges, aggregates, and large-scale infrastructure projects, supported by in-house capabilities in drilling, blasting, crushing, asphalt, and concrete production. Fisher is committed to delivering innovative, cost-effective solutions with an emphasis on safety and quality. As a proven industry leader, Fisher Industries continues to grow while maintaining the integrity and values of a family-owned company. For additional information about our company, visit our website at ***************** POSITION SCOPE The IT Support Specialist is to help with the technical and administrative tasks involved in a company's computer systems, networks, and servers. Will also assist the IT Director with day-to-day operation of IT Department. This position requires strict confidentiality and the ability to work independently as well as part of a team. This is a salaried, exempt position. PRIMARY DUTIES * PC and Printer support and configuration * Supporting Microsoft Office applications * Management of IT inventory * Supporting remote truck scales * Installing and supporting misc. software systems * Management and deployment of devices with Microsoft Intune * Managing and configuring desktop antivirus * Managing and supporting Symphony and Genetec NVR systems with axis cameras * Install and terminate network wiring * Physical installation equipment for remote offices * Patch Management * Perform other duties as assigned REQUIREMENTS * 1-3 years of experience and/or college degree desired * Strong background in working with and supporting Windows operating systems and Microsoft Office in a Microsoft domain environment * Windows server, VMware, Networking, and web development skills are a plus but not required. * Flexibility to work after hours and participate in overnight travel when needed or required * Ability to lift and install network cabling in office and field areas * Self-starter with problem-solving capabilities * Strong organizational skills * Ability to pass pre-employment physical, drug screen and background check Fisher Industries is an Equal Opportunity Employer. We are a drug-free work environment requiring pre-employment and random drug testing. Subject to background check. If you require an accommodation with applying, please email ******************** or call the HR Department at ************** to request accommodations. This email is only to request accommodation for the application process and is not an email to inquire about the status of your application.

The Applications Support Specialist provides day-to-day technical support, troubleshooting, and maintenance for business software applications across the organization. This role is responsible for assisting end users, performing routine system checks, documenting procedures, and escalating complex issues as needed. The Specialist ensures that applications operate smoothly, data remains accurate, and users receive prompt and professional support to maintain productivity. DUTIES / RESPONSIBILITIES User Support & Troubleshooting Provide timely assistance to employees experiencing software or access issues. Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate. Track and document all support requests, resolutions, and recurring issues to improve response processes. System Maintenance & Monitoring Perform regular application health checks and ensure proper system functionality. Maintain user accounts, roles, and permissions in accordance with security protocols. Assist in software updates, patches, and testing efforts under supervision. Training & Documentation Assist in creating and updating user guides, job aids, and training materials. Support group or one-on-one end-user training to promote software proficiency. Collaboration & Communication Work closely with IT staff, business users, and vendors to maintain effective communication. Provide feedback on recurring issues and potential system improvements. Perform other duties or special projects as assigned. MINIMUM EXPERIENCE REQUIRED (KSA's, Education, YOE) Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-3 years of experience in software support, help desk, or IT operations. Basic understanding of databases, application systems, and troubleshooting methodologies. Strong customer service and communication skills. Excellent organizational and time management abilities. Ability to learn new systems quickly and work independently or as part of a team. PREFERRED EXPERIENCE Experience with system integrations (APIs, middleware, ETL tools). Working knowledge of SQL or query languages for data extraction and analysis. Exposure to financial, timekeeping, or talent management platforms. Project management experience or certification Advanced Excel (VLOOKUP, pivot tables, data visualization). PHYSICAL DEMANDS / WORKING CONDITIONS (environment, noise level, public interactions) Primarily office-based with occasional site visits or vendor meetings. Standard business hours with flexibility for project deadlines or after-hours support. Collaboration with IT professionals, vendors, and business stakeholders. Regularly required to sit, stand, bend, reach and move about office building and job trailers Ability to drive to job sites to meet with teams/employees in outdoor construction environments and may include: high heat, walking on uneven terrain, climb / descend stairs, loud noises Lift and move up to 15 pounds Ability to wear required PPE on job sites

IDEALFORCE has a CONTRACT position available immediately for Application Support Specialist to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position. The Application Support Specialist provides technical support to end users for a variety of Arizona Department of Education applications. Job Description • Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email • Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of computer experience • Answers general "how-to" questions for a variety of ADE applications, such as password support and troubleshooting content issues • Updates and maintains logs of customer support issues within ADE systems and escalates issues that cannot be resolved to the IT team • Performs other duties upon request. Qualifications • Associates degree or equivalent from a technical school; Bachelor's degree in information technology, education, or related is preferred • Minimum of 1 year technical help-desk work experience required • Basic technical knowledge of databases, networking, web servers, computer hardware and browsers required • Knowledge of the Arizona k-12 school system preferred • Working knowledge of student information systems and project management software preferred • Demonstrated ability to use discretion and make sound decisions • Ability to excel in a collaborative and distributed team environment • Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues • Ability to work under pressure • Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs • Proven strong problem-solving skills, troubleshooting, and root cause analysis • Excellent written and verbal communication skills • Strong aspiration to learn new technologies • Proven strong relationship-building and communication skills with team members and business users • Ability to maintain confidentiality -Windows 7 - Intermediate - 3 yrs exp -MS Office - Advanced - 3 yrs exp Additional Information - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue. Quick Summary NI Field Applications Engineers spend most of their time: + Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI + Understanding and assisting in creation of customer technical requirements + Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success + Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline + Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success + Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support Key Performance Objectives + Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment + Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year + Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team + Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms. + Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications. + Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders. Basic Qualifications + BS degree in STEM (Science, Technology, Engineering or Mathematics) + 5 years of Test and Measurement industry experience + 3 years of software programming experience + **Authorized to work in the United States without sponsorship now and in the future** + **Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.** Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **Requisition ID** : 25029232 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

The Student Application Specialist assists prospective students throughout the application and onboarding process. This role requires strong communication, accurate documentation, and the ability to manage a high daily call volume. The position operates under a hybrid schedule, requiring 2-3 in-office days each week, with mandatory in-person onboarding and training. Essential Duties & Responsibilities: Provide guidance and support to prospective students completing applications Conduct a high volume of inbound and outbound calls daily Send follow-up texts and emails following each student interaction Maintain accurate student data within CRM and enrollment systems Use standardized scripts and communication procedures Collaborate with Enrollment and Applications teams to streamline workflows Attend all required meetings, trainings, and development sessions Comply with FERPA regulations and organizational policies Key Performance Indicators (KPIs): Minimum of 85 calls per day Minimum of 2 student registrations per day All new leads must be contacted within 24 hours of the request Required Qualifications: High school diploma or equivalent; some college preferred Proficiency with CRM systems, call-handling tools, and computer applications Strong written and verbal communication skills Ability to work effectively in a fast-paced, detail-oriented environment Reliable internet connection for hybrid work Availability for required in-person training and weekly office attendance Preferred Qualifications: Customer service or call center experience Bilingual in English and Spanish preferred, but not required Strong problem-solving and student-centered mindset Work Schedule: Monday-Friday, 8:00 a.m.-4:00 p.m. Hybrid schedule with 2-3 in-office days weekly, more as needed Required participation in meetings, trainings, and departmental events List of Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently in an 8-hour shift is required to sit; stand; walk; kneel; crouch; stoop; balance; climb; use repetitive motions; lift to 25 lbs.; reach with hands and arms; use hands to finger; handle or feel and look at a computer or hand-held screen for long periods of time. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job. Occasional evening and weekend work may be as job duties demand. Please see your immediate supervisor with any questions you may have.

The Field Specialist is an essential member of our team, contributing to the creation, maintenance, and enhancement of outdoor spaces. As a dedicated brand ambassador for Creative Environments, you will actively enhance customer experience and promote retention through exceptional service. You will assist with installations and repairs, timely close work orders, and offer proactive support to Field Technicians to ensure work orders are completed accurately and efficiently. Your primary responsibilities include performing various physical tasks while ensuring safety through proper tool use, site cleanliness, and truck organization Job Responsibilities Follow instructions from the site foreman to complete tasks effectively Work collaboratively with other team members to meet project deadlines Adhere to all safety protocols and company policies Assist in clearing and preparing sites for landscaping projects Remove debris, rocks, and other materials to ensure a clean and safe work area Load and unload materials, tools, and equipment Assist in the installation of hardscape elements such as walkways, patios, retaining walls, and other structures. Help with the installation of irrigation systems, including digging trenches and laying pipes Plant trees, shrubs, flowers, and grass according to design specifications Operate and maintain landscape equipment and tools, ensuring they are in good working condition Perform all duties while providing excellent customer service, ensuring a positive experience for all clients

Job Classification Title: IT Support Technician Working Title(s): Information Technology Desktop Technician Who we are The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply. The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. Position Description The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations. Qualifications High school diploma or GED and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred. >>> Click on Full Job Description for additional position details. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required. Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E. Salary for internal promotion Section 603.3.2 of Employee Handbook Applications reviewed weekly, with first review December 22, 2025. Full Salary Range: $23.23-$32.52 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************. EOE/M/F/D/V/SO Job Posted by ApplicantPro

Job Title: IT Technician Department: Tech Services Reports to: IT Supervisor Location: Florence AZ Key Responsibilities: Reporting to the IT Supervisor, the IT Technician is responsible for troubleshooting hardware, software, login, and networking issues for the company. Serve as the point of contact for reporting and resolving all issues. Maintain all necessary project wide desktop equipment, network devices, mobile devices, hardware, and software. Account creation and management. Network management and security. Insure seamless operation of information technology systems project wide. Management of Microsoft Office 365 including Microsoft Exchange. Specific Responsibilities Include Maintain an inventory of spares to replace broken hardware and be able to proactively set up desktop environments for new hires. Work closely with network technicians to resolve issues and/or install new software or equipment. Maintain budget controls including forecasting expenditures. Other duties as required. Qualifications & Education: 2 years of experience in IT, network, and/or desktop support is required. Additional network certifications are a plus. Excellent customer service skills are required. Proficient written and verbal communication skills are required. Must be organized and able to work in a stressful environment to effectively manage work tickets and resolve multiple priorities at the same time. Ability to identify, analyze, and solve problems. Experience in the following is preferred: Proficiency in supporting all Microsoft 365 applications (Word, Excel, Project, and PowerPoint). Windows 10 to 11 migrations/24H2 troubleshooting experience. Experience with Apple products, Lenovo laptops, and peripherals. Network experience with Watchguard products. Set up and troubleshooting of Lexmark, Brother, HP, and Ricoh printers. Software application management and licensing. iPhone and Droid end user support. Verkada/CCTV systems set up and system management. Experience with Comodo products and remote support. Duo and MS authenticator usage. Cisco Meraki switches/Access Point troubleshooting. Active Directory, including hybrid environments, account creation, and resolving server synchronization challenges. SharePoint and cloud-based data management system set up. Experience with third-party software including accounting software, real-time, historical data management and analysis (4site, Capstone, or other programs). Experience with AutoCAD and ArcGIS software. Experience using Power Apps. Work Environment: This position will include office work, but some work will be performed in all-weather conditions outdoors. While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, and lift up to 50 pounds. Must work in compliance with the Florence Copper site safety program. Rotating schedule including on call shifts for weekend coverage and on-night coverage as needed

Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and well-being of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty. As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. Sonoran community members embody and promote inclusive excellence (IE*). This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values. Job Description/Summary The Information Technology Technician at Sonoran University is responsible for providing exceptional first-contact technical support and customer service to our diverse community of administrators, faculty, staff, and students. This position plays a critical role in maintaining the day-to-day availability, functionality, and reliability of the University's IT systems, ensuring that technology supports Sonoran's mission of advancing health and wellness through education and innovation. The IT Technician installs, configures, and maintains operating systems, software, and hardware across a variety of devices, including desktops, laptops, tablets, smartphones, printers, copiers, and audio/video equipment, and provides technical support for networked and classroom technologies. This role combines hands-on troubleshooting, proactive system maintenance, and end-user education to ensure a high-quality IT experience across campus. Technical Support & Customer Service Serve as the first point of contact for technology support, delivering timely, friendly, and professional assistance to all Sonoran University employees, students, and guests. Diagnose, resolve, and document hardware and software issues for computers, mobile devices, and peripherals in both Windows and mac OS environments. Provide setup and configuration for new workstations, ensuring consistency with Sonoran's IT standards and security protocols. Maintain a high level of communication with users throughout the troubleshooting process, ensuring clear explanations and a positive service experience. Support end-user services such as printing , network connectivity , user accounts , and email access , assisting with setup and troubleshooting as needed. System Maintenance & Documentation Monitor and maintain IT systems to ensure continuous performance and reliability. Document installations, maintenance, and repairs in the IT Helpdesk ticketing system (JIRA) to maintain service continuity and performance tracking. Create and maintain knowledgebase articles to promote self-service solutions for common technical issues. Assist with regular updates, security patches, and configuration changes to ensure all systems remain secure and up to date. Support the implementation and enforcement of standard operating procedures related to IT asset deployment, software management, and workstation usage. Hardware, Software, and Network Support Install, configure, and maintain hardware, peripherals, and software applications as needed across the campus. Collaborate with IT staff to identify recurring issues and recommend solutions or system improvements. Partner with third-party service providers and vendors to coordinate repairs and maintenance of Sonoran's IT equipment. Support VOIP systems (preferably Crexendo) , including user setup and troubleshooting. Assist in maintaining inventory of IT assets, ensuring accurate records of devices, licensing, and equipment lifecycles. Audio/Visual & Classroom Technology Provide technical support for classroom and event AV systems , including projectors, microphones, smart boards, document cameras, and video conferencing platforms such as Zoom and Microsoft Teams. Assist faculty and staff in operating classroom technology effectively, ensuring smooth delivery of educational content. Perform preventative maintenance and testing of AV equipment to minimize disruptions. Compliance & Security Ensure all work performed aligns with HIPAA and FERPA regulations, maintaining confidentiality and security of sensitive data. Follow institutional IT security practices, including password management, data protection, and access control. Report potential vulnerabilities or security concerns to the IT Director promptly. Operations & Support Collaborate with the IT team to support operational needs and assist with minor facilities-related technology integrations as needed. Contribute to a culture of collaboration, continuous learning, and proactive problem-solving within the IT department. Perform other related duties as assigned to support the goals of the IT Department and the University. Experience Required Minimum of one (1) year of IT Help Desk or technical support experience , including supervisory or team lead experience preferred. Equivalent combination of education and experience may be considered. Current CompTIA A+ certification or equivalent education and/or experience required; additional certifications (Network+, Security+, Microsoft, or similar) preferred. Experience using IT helpdesk ticketing systems (preferably JIRA ) and supporting VOIP systems (preferably Crexendo ). Experience with audio/video systems , including projection systems, smart boards, and classroom technology preferred. Knowledge, Skills, and Abilities Strong understanding of Windows and mac OS environments, including installation, configuration, and troubleshooting. Proficiency with Microsoft Office 365 applications and collaboration tools (Teams, OneDrive, SharePoint, etc.). Familiarity with network fundamentals , printers, and peripheral device troubleshooting. Knowledge of AV presentation technology and platforms such as Zoom and Microsoft Teams. Excellent customer service , communication, and interpersonal skills, with the ability to work effectively with diverse groups of people. Proven ability to manage multiple priorities, projects, and competing deadlines in a fast-paced environment. Strong problem-solving, analytical thinking, and decision-making abilities. Demonstrated leadership, mentoring, and team coordination skills. Ability to exercise discretion, maintain confidentiality, and apply sound judgment in sensitive situations. Detail-oriented with strong documentation and organizational abilities. Other Requirements Ability to lift or move up to 50 lbs frequently and occasionally handle heavier items with assistance. Must reside within the Phoenix metropolitan area . Flexibility to work occasional evenings or weekends for system maintenance, special events, or urgent support needs. Education Requirements Minimum Education/Certifications Associates degree in Computer Network Services Technology, Computer Services, Information Technology, System Administration or related area or at least 1 year of IT Help Desk or similar support experience. Desired Education/Certifications Current CompTIA A+ certification or equivalent education and/or experience. Any combination of education, training, and experience that provides the required knowledge and abilities. Working Environment Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 50 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions. Background/Screening All candidates offered a position at SONORAN UNIVERSITY undergo a background and drug screen prior to hire. All employees must show documentation of vaccinations or provide titer results for measles prior to first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position. SONORAN UNIVERSITY is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status. SONORAN UNIVERSITY is a smoke free campus. * Inclusive Excellence is the standard set by an organization to intentionally integrate diversity, inclusion, and equity into its organizational pursuit of excellence. About Sonoran University: Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing . The University's College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals. To serve the University's mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition's Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth. The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet. The University's Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need. Nurture your knowledge, visit sonoran.edu Benefits: At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow! Our benefits go above and beyond to support your health, happiness, and lifestyle. Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage. Every team member benefits from paid sick time, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest - with shipping available! Enjoy a delicious meal our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month. Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking. Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through our annual Employee Appreciation Day. Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart. With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!

ESSENTIAL DUTIES AND RESPONSIBILITIES: Support HUSD Vision, Mission, and Goals. Oversee and coordinate IT projects at the school sites. Support the IT Tech 2 and Tech 1 on IT tickets and tasks at the school sites as needed. Manage and support systems across the school sites, ensuring they meet the operational needs. Facilitate effective communication and collaboration between the IT Infrastructure team and school site administrations. Assist the Helpdesk team with related tasks and tickets as needed. Undertake additional responsibilities as assigned by your supervisor. QUALIFICATIONS AND REQUIREMENTS: Commitment to supporting the district's vision, mission, and goals. Demonstrates high accountability in all job responsibilities. Ability to perform all essential job functions effectively. Strong project management and organizational skills. Excellent communication and interpersonal skills to work effectively with vendors, staff, and school site administrators. EDUCATION and/or EXPERIENCE: Associate degree in Information Technology or a related field, or equivalent experience. Strong proficiency with current versions of Windows operating systems and server environments. Experience in inventory management and project coordination. A+ and NET+ certifications are a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is frequently required to stand, walk, bend, and sit. The employee is occasionally required to climb or balance and stoop or kneel. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TERM OF EMPLOYMENT: Full-Time Position - 12 months, Monday - Friday 40 hours a week. SALARY CLASSIFICATION: Appropriate salary placement on the Classified Hourly Salary Schedule. EVALUATION: Performance of this job will be evaluated by the Site Administrator and according to District Policy. HUSD participates in the Arizona State Retirement System; Defined Benefit Plan provides for lifelong monthly retirement income for qualified members.

Technical Support Engineer Job ID: 21-12887 Find bugs and apply engineering rigor to reproduce and diagnose those bugs Write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively Conduct exploratory tests to check if the product feels native and report linguistic bugs where UI text is hard to understand Troubleshoot bugs filed to reproduce issues, verify steps to reproduce and prioritize for fixes Monitor and escalate aging bugs * Job details *

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so does our Corporate Team! We are hiring a Network Administrator to join our IT Team. Our corporate office is located in McCormick Ranch neighborhood of Scottsdale, AZ. As a Network Administrator, you will manage, secure, and optimize the organization s network, telecommunications, and email security infrastructure across a multi-site property management environment. This role is responsible for coordinating with vendors, responding to incidents, and enforcing security policies across wired, wireless, and cloud-connected networks to ensure reliable and secure connectivity at all locations. You're Excited About This Role Because You Will: Manage and maintain network infrastructure, including switches, routers, firewalls, and wireless systems Administer VPNs, network segmentation, and access controls to ensure secure connectivity. Oversee email security platforms, including spam and phishing protection. Manage telecom systems and maintain vendor relationships. Conduct vulnerability scans, security audits, and continuous monitoring of network systems. Respond promptly to network and security incidents to minimize impact. Maintain accurate network documentation, diagrams, and policies. Support disaster recovery and business continuity planning efforts. Assist with hybrid cloud networking and firewall architecture projects. We're Excited to Meet You! Ideally, You Will Bring: 3 5 years of experience in network administration and network/security operations Strong expertise with firewalls, VPNs, IDS/IPS, and wireless network systems. Experience managing email security platforms and vendor relationships. Familiarity with Microsoft 365 security, cloud networking, and hybrid IT environments. Relevant certifications such as CCNA, Network+, or Security+ preferred. Excellent troubleshooting, communication, and documentation skills. Why You ll Love Working at Mark-Taylor: Opportunities for career growth Employee referral program Paid time off, paid sick time, paid holidays, paid volunteer time Medical, dental, vision benefits, including paid parental leave 401k with company match Employee appreciation events MT Wellness program with optional Gympass membership Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers) Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.

Basic Qualifications Education Requirements: Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8+ years of job-related experience, or a Master's degree plus 6+ years of job-related experience. Clearance Requirements: Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position ROLE AND POSITION OBJECTIVES: $10k sign-on bonus (for TEMPEST Certified Candidate) and GDMS Relocation Package General Dynamics Mission Systems has an immediate opening for an experienced TEMPEST Test Support Specialist. As a member of the EMI/TEMPEST Group the candidate will perform TEMPEST testing and support the development of TEMPEST Test Plans/Reports for a wide variety of tactical communications systems, rugged communications equipment, and computer equipment for military applications. Products range from tabletop subsystems to large complex vehicular systems. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions. We encourage you to apply if you have any of these preferred skills or experiences: 1) Currently a Certified TEMPEST Professional Level I or II; 2) Have the required training /experience to obtain TEMPEST Certification within 12 months; 3) Familiar with testing in accordance with TEMPEST/1-92, CNSSAM TEMPEST 01-02, and/or MIL-STD-461. What sets you apart: Familiarity with a variety of test equipment including EMI/TEMPEST Receivers, Oscilloscopes, Spectrum Analyzers, Network Analyzers, Signal Generators, etc. Experience with developing or reviewing TEMPEST Test Plans and Reports. Perform TEMPEST testing in accordance with the applicable standards. Experience working in a lab environment including troubleshooting test issues/failures and recommending solutions. Manage equipment calibrations and repairs. Candidate must be able to work in a team environment and collaborate across programs and shifts. Candidate must be able to work independently, communicate clearly, and effectively with employees and customers. Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is fully on-site. While on-site, you will be a part of the GDMS EMC/TEMPEST Group in Scottsdale, Arizona Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $123,734.00 - USD $137,267.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job DescriptionJob SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. Non-ExemptAFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

Job Classification Title: IT Support Technician Working Title(s): Information Technology Desktop Technician Who we are The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply. The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. Position Description The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations. Qualifications High school diploma or GED and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred. >>> Click on Full Job Description for additional position details. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required. Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E. Salary for internal promotion Section 603.3.2 of Employee Handbook Applications reviewed weekly, with first review December 22, 2025. Full Salary Range: $23.23-$32.52 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************. EOE/M/F/D/V/SO