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Operations Support Specialist
Canteen One
Remote support specialist job in Minneapolis, MN
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free onsite parking - Free office coffee and pantry - Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
A fresh approach to great results
The Operations SupportSpecialist is a key operations-facing role responsible for coordinating client rollouts, managing local team transitions, resolving field service issues, and ensuring smooth communication between Canteen corporate teams and local operators. This position supports high-volume project work, including new location openings, service escalations, and ensures operational compliance. The ideal candidate thrives in a fast-paced, detail-oriented environment and has a strong background in customer service, project coordination, and communication. This role is not IT-focused or technical, but rather operational and service-oriented.
In-Office Requirement: Work in-office at least 4 days per week at our Minneapolis North Loop office.
Essential Duties & Responsibilities
Coordinate new client rollouts, location openings, and program changes with Canteen local teams.
Track progress, communicate timelines, and ensure deadlines are met.
Serve as the first line of escalation for unresolved service issues from customer service, implementation, or client teams.
Communicate and resolve service delays, billing discrepancies, and rate issues with local team leaders.
Maintain accurate documentation and system data in internal tools (e.g., JDE, project trackers).
Follow up with local teams to resolve unpaid machine or inventory issues; support reconciliation efforts.
Collaborate with Customer Service and Field Support to resolve billing and payment-related concerns.
Provide project updates and operational feedback to management and division leadership.
Contribute to team success by supporting cross-coverage.
Qualifications
High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred
1+ year of relevant customer service or operational support experience with a bachelor's degree, or 3+ years without
Strong communication, organization, problem-solving and interpersonal skills
Intermediate Microsoft Word and MS Excel experience - not just data entry: calculations, VLOOKUP, data manipulations, etc.
Ability to manage multiple priorities, meet deadlines and follow-through
Comfortable working in systems and tools to enter, track and manage operational data, and run reports
Strongly Preferred: Experience managing accounts, projects and clients/vendors
Preferred: JD Edwards or other ERP tools
If you find our company intriguing and the position sounds like a great fit ... what are you waiting for? Click Apply Now!
Achieving Leadership
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Amenities: Medical, dental, vision, supplemental insurance, PTO, holidays, matching 401(k); Trendy North Loop location; Free Parking; Dress for your Day every day; Complimentary snacks, fruit, and coffee/tea/hot cocoa; Paid time off to volunteer for corporate sponsored events; Sporting event tickets frequently raffled off; Discount Marketplace (discounts and products from thousands of retailers, restaurants, hotels, etc.); Multiple company sponsored social events per year, etc.
Key words: Implementation Coordinator, Contract Management
$34k-54k yearly est. 3d ago
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Network Administrator
Teksystems 4.4
Remote support specialist job in Minneapolis, MN
This position is responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners. The IT Field Engineer will work as a part of a team to support employees located in the Texas area, local subsidiaries, and construction
jobsites.
*Skills*
Network engineering, Ccna, Troubleshooting, Data center, Switches, cisco switches, meraki, vpn, tcp/ip, dhcp, microsoft office, Cisco routers, aec, Ccnp, Routing, Wireless
*Additional Skills & Qualifications*
Education
* AA degree in Computer Science or related field preferred, or equivalent related work experience.
* CompTIA A+ and Network+ preferred.
* CCNA or ECMS (Meraki) certifications a plus.
Video conferencing support (hardware/software).
Microsoft Office 365 proficiency.
Ability to learn quickly and adapt under pressure.
Organizational and interpersonal skills.
Familiarity with ServiceNow for incident tracking and asset management.
Certifications like CompTIA A+, Network+, CCNA, or Meraki ECMS (preferred).
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Minneapolis, MN.
*Pay and Benefits*The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Minneapolis,MN.
*Application Deadline*This position is anticipated to close on Jan 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$45-50 hourly 7d ago
Wires Support Specialist
United Bankers' Bank 3.9
Remote support specialist job in Richfield, MN
As a Wires SupportSpecialist at UBB, you'll be at the heart of our financial operations, processing and monitoring domestic and international wire transfers while safeguarding against fraud and ensuring seamless daily reconciliations. This critical role combines technical precision with customer service excellence, as you help maintain the integrity of UBB's wire transfer operations.
Position is in our Richfield MN office and hours for this position will rotate among the following shifts:
7:00am to 3:30pm CST
8:00am to 4:30pm CST
8:30am to 5:00pm CST
9:45am to 6:15pm CST
Essential Responsibilities
* Performs startup and End of Day duties which include balancing UNET, FRB and correspondent wire system.
* Processes wire transfer activity including domestic & international imported files from UNET, FRB and correspondent wire system.
* Monitors and processes wires queues on correspondent wire system and UNET.
* Confirms amounts and details of faxed/emailed international wires with authorized customers.
* Manage Excel spreadsheets for specific types of wire activity.
* Monitors UBB account balance with FRB to eliminate occurrence of overdrafts.
* Notifies management of any questionable information or suspicious transactions.
* Reconciles incoming and outgoing wires to Federal Reserve Bank's report, and correspondent wire systems reports.
* Performs appropriate GL and DDA entries to reflect the day's activities and foreign dollar wires.
* Processes customer requests via phone, fax, and email and assists customers with UNET transactions.
* Provides concise, accurate and efficient customer service including answering calls and resolving problems related to wire transfer inquiries.
* Processes requests for the purchase of foreign dollar wires via select vendors.
* Reconciles US Dollar International wires on correspondent wire system sent to Vendor.
Monitors wires against OFAC watch-lists and decisions matches.
* Performs investigations pertaining to International and Domestic wire details to assist in eliminating fraudulent transfer of funds.
* Keeps supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates/communicates plans and activities with others to ensure a "team" approach.
* Duties as assigned.
Knowledge, Skills & Abilities
* Associate's degree in Business, Accounting or related field with 2+ years banking experience preferred
* High School Diploma or equivalent with 4+ years banking experience considered
* High attention to detail
* Basic accounting or bookkeeping knowledge
* Windows, Microsoft Edge, typing and 10 key accuracy
Benefits
* Medical, Dental, and Vision
* HSA with a generous company contribution
* Medical and Dependent Care Flexible Spending Accounts
* 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available
* 12 Paid holidays
To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at about-us/careers.
Pay Range
* $22.34 - $29.78 hourly; depending on education, qualifications, experience
* Annual bonus target: 5% of annual pay dependent on company and personal performance
Headquartered in Richfield, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our "
First
for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.
United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.
$22.3-29.8 hourly 3d ago
Customer Service Support Specialist
Russell Tobin 4.1
Remote support specialist job in Wayzata, MN
Russell Tobin's client a global food and agricultural companyis hiring a Customer Service SupportSpecialist in Wayzata, MN.
Job Title: Customer Service SupportSpecialist (Order Management)
Pay Rate: $18 - 19.66/hr
Schedule: Monday-Friday, 7:45 AM-4:15 PM CST
Type: Contract (Possible Temp-to-Hire)
Location: Wayzata, MN
Interview Type: In-person
Background Check: Required
Position Overview
We are seeking a Customer Service SupportSpecialist to assist with routine order management and customer enabling activities. This role supports established processes related to order intake, confirmation, processing, and fulfillment. The ideal candidate will help ensure smooth internal operations and contribute to a seamless customer experience.
Key Responsibilities
Assist in identifying obstacles in internal order management processes and coordinate corrective actions with internal teams.
Update internal stakeholders on order status, delays, or issues.
Generate order-related documentation following established procedures.
Resolve basic administrative or clerical issues related to order confirmation, processing, and fulfillment.
Review simple customer orders for credit checks, contract alignment, pricing accuracy, stock allocation, and transportation availability.
Follow standard procedures to provide order status, invoice details, and contract balance information to customer-facing representatives.
Handle moderately complex clerical, technical, or customer support tasks under general supervision.
Escalate more complex issues to appropriate staff.
Perform other duties as assigned.
Required Qualifications
High school diploma or equivalent
1-2 years of experience in mail or delivery services
Basic computer skills (Microsoft Outlook, Word, Excel)
Effective written and verbal communication skills
Ability to lift up to 35 lbs.
Preferred Qualifications
Entry-level customer service experience
Technical experience with MS Office and Outlook
1-2 years of dock experience
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$18-19.7 hourly 2d ago
Help Desk Technician
Premium Waters 4.3
Remote support specialist job in Minneapolis, MN
We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you!
Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.
Compensation: $22 - $26 hourly rate
Benefits include:
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) - Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program - Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Responsibilities include:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualifications and Skills:
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc.
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Microsoft certifications a plus
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
$22-26 hourly Auto-Apply 9d ago
Technical Support Specialist/Customer Service
Collabera 4.5
Remote support specialist job in Golden Valley, MN
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Job Title
: Technical SupportSpecialist/Customer Service
Location
: 1985 Douglas Drive Golden Valley MN USA 55422
Duration
: 6 months (high chances of extension)
Position summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAP's functionality and be able to maneuver through the system efficiently
• Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
o Managing offsite inventory
o Planning/managing orders required for production lines
o Placing purchase orders with suppliers
o Perform manual shipping/invoicing transactions within SAP
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
• Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
• BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)
collabera.com
************
$67k-90k yearly est. 10h ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Roseville, MN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$40k-56k yearly est. 54d ago
deskside support
Artech Information System 4.8
Remote support specialist job in Eagan, MN
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
Desktop Support Representative Onsite Support
Location:
eagan,MN
Duration: 1+ years
Job Description:
Additional Information
For more information, Please contact
Shubham
************
$50k-64k yearly est. 10h ago
Application Support Specialist
Sportech Inc.
Remote support specialist job in Elk River, MN
Job DescriptionDescription:
Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always
on the gas
and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.
Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:
Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
Short-term and long-term disability benefits
Basic life insurance and voluntary life insurance
Hospital indemnity plans, pet insurance, and legal/identity theft services
401k plan with up to a 4% employer match
Paid company holidays, paid vacation, and paid volunteer time
Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech
Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).
Job Summary
The Application SupportSpecialist is responsible for managing and supporting the company's business applications, including ERP systems, CAD/CAE Systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability.
Essential Job Functions
Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications.
Lead the installation and configuration of business applications to meet the company's requirements.
Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems.
Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow.
Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed.
Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats.
Ensure compliance with industry standards and data privacy regulations.
Provide user support in partnership with departments for application training to ensure effective utilization.
Monitor application performance and implement improvements to enhance efficiency and reliability.
Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion.
Maintain documentation of application configurations, procedures, and troubleshooting steps.
Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed.
Responsible for other tasks as requested.
Some travel required.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of directly related experience.
Strong knowledge of operating systems, productivity software, and technology infrastructure.
Proven experience in managing and supporting business applications, including ERP systems and manufacturing software.
Proven experience in application integration and data flow processes.
Experience in managing application performance monitoring and optimization techniques.
Excellent communication and interpersonal skills to provide effective user support and training.
Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, mac OS, etc.).
Excellent customer service skills, with the ability to communicate technical concepts to non-technical users.
Strong problem-solving and analytical skills, with attention to detail.
Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools.
Ability to work independently or part of a team and prioritize tasks in a fast-paced environment.
Strong drive for continuous improvement and optimization of Sportech workflow processes.
Previous experience integrating PLM, PDM, MRP, ERP systems.
Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred.
Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred.
Certifications in relevant business applications or IT support preferred.
$80k-100k yearly 26d ago
Client Support Specialist - Full-Time
Pinnacle Services Incorporated 4.1
Remote support specialist job in Golden Valley, MN
Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Professionals! Our Direct Support Professionals have the ability to assist persons served with developmental disabilities, mental health diagnoses, and behavioral issues in a residential setting providing support and encouragement to work towards outcomes and goals to gain life skills. We have a variety of full time and part time shifts available in Golden Valley
Duties and Responsibilities
Job duties and responsibilities of the position vary to meet the needs of persons served but may include:
Meal planning/preparation.
Facilitation of community activities by using company vehicles.
Assisting with personal and medical cares (helping with dressing, bathing, etc.)
Behavior management.
Medication administration.
Available Shifts
We have three shift types available all seven days of the week:
Mornings- 6am-2pm
Evenings- 2pm-10pm
Overnights (Awake or Asleep)- 10pm-6am
Salary Description
Direct Support Professional
$16.00-$18/hour
Traditional Benefits for Full-Time Employees
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability
Voluntary Life Insurance
Flexible Spending Account
Paid Time Off
7 Holidays
401K Eligible to contribute 6 months from start date.
Locations Available
Golden Valley
Pinnacle Service Inc. provides person centered services to people with intellectual, developmental, or behavioral disabilities in various settings. We provide top level services to the individuals that we support through, residential services, in-home care, case management and other supportive programs. We have ambitious standards and go above and beyond in our organization to set ourselves apart from the others.
Requirements
Required Qualifications
Have a passion for helping others and is willing to assist persons served with their varying needs.
Must be 18 years or older.
Must successfully clear a background check.
Current driver's license, current auto insurance, reliable transportation and an acceptable driving record determined by Pinnacle Services policy. Unacceptable driving record will result in reduction of placement options.
Preferred Qualifications
Previous direct care experience.
CPR/AED certified (will train if missing qualification).
Requirements: Previous experience working with individuals with developmental disabilities, mental health diagnoses, and/or behavioral health support needs. Previous experience administering medication. CPR certified or willingness to complete certification within first week of employment. Successful DHS background study.
PI7701c0e1943e-31181-36390148
$16-18 hourly 8d ago
Application Specialist
SMC 4.6
Remote support specialist job in Minneapolis, MN
PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.
ESSENTIAL DUTIES
Participate in monthly conference call and provide application success stories, share and distribute details to branch team
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems
Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
Successfully complete other duties as prescribed by sales management as necessary
Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Advanced industrial automation product and application experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to correctly apply and implement our newest “high tech” products.
Extensive SMC Application knowledge or equivalent industry
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in CRM and the use of computers and ability to learn new programs and tools as required
Clean driving record
For Internal Use Only:Sales001
$87k-118k yearly est. 6d ago
Application Support Specialist
Sportech 3.9
Remote support specialist job in Elk River, MN
Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always
on the gas
and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.
Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:
Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
Short-term and long-term disability benefits
Basic life insurance and voluntary life insurance
Hospital indemnity plans, pet insurance, and legal/identity theft services
401k plan with up to a 4% employer match
Paid company holidays, paid vacation, and paid volunteer time
Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech
Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).
Job Summary
The Application SupportSpecialist is responsible for managing and supporting the company's business applications, including ERP systems, CAD/CAE Systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability.
Essential Job Functions
Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications.
Lead the installation and configuration of business applications to meet the company's requirements.
Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems.
Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow.
Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed.
Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats.
Ensure compliance with industry standards and data privacy regulations.
Provide user support in partnership with departments for application training to ensure effective utilization.
Monitor application performance and implement improvements to enhance efficiency and reliability.
Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion.
Maintain documentation of application configurations, procedures, and troubleshooting steps.
Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed.
Responsible for other tasks as requested.
Some travel required.
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of directly related experience.
Strong knowledge of operating systems, productivity software, and technology infrastructure.
Proven experience in managing and supporting business applications, including ERP systems and manufacturing software.
Proven experience in application integration and data flow processes.
Experience in managing application performance monitoring and optimization techniques.
Excellent communication and interpersonal skills to provide effective user support and training.
Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, mac OS, etc.).
Excellent customer service skills, with the ability to communicate technical concepts to non-technical users.
Strong problem-solving and analytical skills, with attention to detail.
Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools.
Ability to work independently or part of a team and prioritize tasks in a fast-paced environment.
Strong drive for continuous improvement and optimization of Sportech workflow processes.
Previous experience integrating PLM, PDM, MRP, ERP systems.
Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred.
Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred.
Certifications in relevant business applications or IT support preferred.
$80k-100k yearly 56d ago
IT Technician
City of Lakeville, Mn 4.0
Remote support specialist job in Lakeville, MN
The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively.
From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance.
Key Responsibilities
* User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training.
* System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components.
* Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems.
* Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays.
2026 anticipated starting salary range is $38.24 - $41.17
2026 salary range is $38.24 - $49.49
* Provide installation of software applications, PC hardware, and system training.
* Provide technical support to end users by analyzing, troubleshooting, and implementing solutions to a wide variety of computer system hardware and software issues.
* Provide help desk support for staff on system operational issues by phone or in person.
* Gain basic knowledge and understanding of systems maintained by the City and provide assistance when required.
* Assist in the development of the City's budget for the technology system needs and maintains a complete and current system inventory.
* Communicate with vendors/consultants when needed to resolve issues.
* Provide input on products, services, and vendors to meet the computing needs of the organization.
* Assist with cabling and wiring functions for information systems at various City buildings.
* Perform other duties as apparent or assigned.
* Provide on-call coverage evenings, weekends, and holidays for IT related issues.
Relationships and Contacts
Under the general supervision of the IT Manager, the IT Technician:
* Provides technical assistance to city staff; responding to equipment/system problems in a timely manner to effectively resolve problems which occur by the system or the user.
* Must be capable of communicating and maintaining effective working relationships with coworkers, end users, and vendors.
Knowledge/Skills/Abilities
* Knowledge of principles and practices in computer hardware and software, network, and telecommunication systems. Ability to explore and learn new technology.
* Ability to support both desktop and shared resource systems.
* Ability to repair, replace, and install equipment as needed.
* Ability to listen to others for understanding of their needs and situations and communicate effectively, both orally and in written form, to assure quality applications development for the City of Lakeville.
Physical Requirements and Working Conditions
* This work requires the occasional exertion of up to 100 pounds of force;
* Work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting and speaking or hearing and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting;
* Work has standard vision requirements;
* Vocal communication is required for expressing or exchanging ideas by means of the spoken word;
* Hearing is required to perceive information at normal spoken word levels;
* Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating motor vehicles or equipment and observing general surroundings and activities;
* Work is generally in a quiet location (e.g. library, private offices).
* Two-year degree or certificate in computer operations, information systems or related field.
* Three years related work experience.
* Experience in multiple platforms; Windows, and DOS. Linux and Unix experience desired.
* Valid driver's license.
* Must be able to successfully clear a criminal background check.
PREFERRED QUALIFICATIONS:
* Microsoft Certification.
* Experience of Cisco networking equipment.
* Experience of VMWare.
* Experience with mobile wireless equipment.
* Experience with police video equipment and software (i.e. body cameras, video recording and storage, evidence documentation systems, ticket writer, etc.)
The City of Lakeville is an equal opportunity employer.
$38.2-41.2 hourly 10d ago
Production Support Specialist D1
Phillips Medisize 4.7
Remote support specialist job in New Richmond, WI
Your Job Phillips Medisize, a Molex Company is an end-to-end provider of innovation, development and manufacturing solutions to the pharmaceutical, diagnostics and medical device industries. Our New Richmond, Wisconsin location is seeking a Production SupportSpecialist to join our team and support manufacturing operations. This position will prepare, set up and maintain secondary equipment, including drying and delivery and assembly systems.
Shift: D1 5:00am-5:00pm (2-2-3)
Our Team
At Phillips Medisize, our goal is to create value for others. We empower every team member to hear, feel and see the quality in every action we take. By incorporating quality into the design of products and processes and predicting potential quality problems before manufacturing and delivering the product, we can create mutual benefit. The leading task of quality control involves enforcing the use of specified processes and materials, ensuring the qualification of operators and equipment, and making a series of planned measurements to determine if quality standards are being met.
What You Will Do
Operate injection-molding/assembly machines and perform related duties, which include molding, material handling, trimming, secondary operations, and inspection of parts
Support the automatic presses in molding, and assist in validation of equipment
Assist team with identifying/verifying proper tagging/labeling and documentation of inventory
Accurately perform line set-up, line reconciliation, and end of lot duties
Complete production line 5S and Cleanliness Audits/Walkthroughs and correct non-compliances
Lead root cause investigations for customer part quality issues and complete corrective actions as needed
Identify and lead any CDPE or other 5S type effort on production floor
Be able to work under minimal supervision
Who You Are (Basic Qualifications)
6+ months of production or manufacturing experience
What Will Put You Ahead
Knowledge of medical device manufacturing systems and procedures
Demonstrate mechanical aptitude, special relationship skills
This position is not eligible for VISA sponsorship.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Molex company, Phillips Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
#LI-SD5
$62k-109k yearly est. 3d ago
IT Technician - Lakeville
Minnesota City Jobs
Remote support specialist job in Lakeville, MN
The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively.
From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance.
Key Responsibilities
User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training.
System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components.
Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems.
Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays.
To apply: ****************************************************************************************** OpportunitiesJobs
$38k-71k yearly est. 6d ago
Client Support Specialist - Full-Time
Rudolph Community and Care
Remote support specialist job in Shakopee, MN
*$1000 Bonus Every 90 Days*
Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults. We are a growing company, with plans to expand our services in the south metro in the coming months. We prioritize internal growth, offering advancement opportunities within our talented team.
Our Values:
Person Centered, Do the Right Thing, Positivity, Teamwork, Determination.
Pay Range:
$17 - $21 per hour, depending on the site.
Job Description:
At Rudolph Community and Care, we proudly embrace the term Crisis Interventionist due to the specialized nature of our work and the individuals we serve. As a Direct Support Professional (Crisis Interventionist), you will provide hands-on, person-centered support to individuals with varying degrees of mental illness and/or developmental disabilities. Additionally, you will undergo comprehensive training to develop and hone the skills necessary to excel in this role.
Key Responsibilities:
Provides direct care to person-served
Monitors and maintains safety and health of individuals
Interacts with individuals receiving services
Administers medication
Maintains home and needs of client by cooking, cleaning, etc.
De-escalate interfering behavior
Participates in activities and social experiences within the community with individuals
Shares behavioral, health, and program concerns with supervisor
Support personal hygiene and grooming, including bathing and toileting
Perks and Compensation:
$1,000 bonus every 3 months for full-time employees in good standing
$1,000 referral bonus for employee referrals
Additional shift bonuses and unlimited overtime opportunities
5% guaranteed annual raise and opportunities for career advancement
Benefits Overview:
We offer a comprehensive benefits package, including:
Medical insurance
Dental insurance
Voluntary vision insurance
Basic life and AD&D insurance
Voluntary life and AD&D insurance
Voluntary short-term disability insurance
Paid training and professional development opportunities
Other benefits and perks
Bonus Eligibility:
Only full-time employees in good standing are eligible for the hiring incentive.
The $1,000 retention bonus is paid every three months, totaling $4,000 annually.
If you were referred by an RCC employee, be sure to include their name on your application. Both you and the referring employee must be employed at the time of bonus payout to receive the $1,000 referral bonus.
#ID
Requirements:
Ability to write narratives in grammatically correct sentences in English
Communication skills adequate to relay information in English
Valid Driver's License with a satisfactory record
Maintains Vehicle insurance
Knowledge of person-centered thinking and planning
Compensation details: 17-21 Hourly Wage
PI6ddb8956e0e9-31181-39459904
$17-21 hourly 8d ago
Entry‑Level IT Repair Technician (Apple, Chromebook & PC)
Gophermods
Remote support specialist job in Minneapolis, MN
Pay: $16-$21 per hour (experience‑based) +
performance bonuses
+commissions
Job Type: Full time and Part time
Schedule: Monday-Friday, Day shift, No nights, No weekends (7:00am-3pm / 8:00am-4pm)
Why You'll Love This Role
Be home for dinner: steady weekday daytime schedule
Company-paid CompTIA A+, Network+, Security+ certification pathway
Clear promotion ladder to Senior Tech, Team Lead, and Education Ops Manager
14 PTO days + option for 2 additional weeks unpaid + paid major holidays
50 % employer-paid medical, dental, vision + 4 % 401(k) company match
Disability: Short‑ and long‑term coverage included.
Support local schools & businesses while working with the latest Apple, Chromebook, Surface and Windows devices
Launch your career in tech with a hands‑on IT technician role at Gophermods! If you're a beginner IT technician or IT career starter looking for paid training, this entry level IT job is for you to gain hardware repair technician experience. You'll learn diagnostics, troubleshooting, screen replacement, battery replacement, component replacement, and full laptop/desktop repair workflows across Apple (MacBook and iPad), Chromebook, Windows laptop and Microsoft Surface, and desktop repair.
What You'll Do
Repair & Refurbish: Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, tablets, and desktops. Perform screen, battery, and component replacements, as well as full device refurbishments.
Education & Business Projects: Support K-12 districts and business clients with device repair, device fleet management, and large-scale deployments.
Provision & Deploy: Configure, image, and deploy devices with white-glove care and enterprise-level precision for managed device services.
Logistics & Asset Care: Assist with IT logistics, parts handling, and asset management. Maintain accurate documentation, ticketing, and invoicing in company systems.
Teamwork & Efficiency: Keep a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs.
Training & Certifications (Paid)
Paid IT training with hands‑on computer technician training from day one-learn how to learn IT and learn computer repair the right way.
Clear IT pathway with IT skills development: grow from electronics and hardware technician to senior roles which include Team Lead and Education Operations Manager.
You'll Thrive Here If You…
Want a hands‑on job in a collaborative team environment with a people‑first culture and real growth opportunities.
Communicate clearly, stay organized, and can lift up to 35 lbs.
Are excited about a tech job that blends computer services and electronics services for the community.
About Gophermods & Our Clients
Gophermods is a Minnesota IT solutions company delivering IT, computer, and electronics services across the Twin Cities. We specialize in managed IT services for schools, business IT support, white glove provisioning, device configuration, device deployment, IT logistics, and IT asset management-with a strong foundation in device repair that started in the retail space.
Areas that we service: Minnesota / Twin Cities-Minneapolis, Saint Paul, Bloomington, Richfield, Edina, Roseville, Eagan.
How to Apply
Click Apply Now. Quick phone screen, then a couple of on‑site meetings to see the workspace and meet the team.
$16-21 hourly Auto-Apply 60d+ ago
Deskside Support
Artech Information System 4.8
Remote support specialist job in Eagan, MN
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
Deskside Support Representative Distributed Client Services
Location:
Eagan,MN-55123
Duration:
12 months with possible extension.
Job Description:
"Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation
.
Experience working with multiple groups Excellent communication and interpersonal skills " "**Prior experience supporting Client customer strongly preferred. **Mac OS support in enterprise environment strongly preferred "
Qualifications
share resume
Additional Information
For more information, Please contact
Shubham
97295-4595
$50k-64k yearly est. 10h ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Maple Grove, MN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$40k-56k yearly est. 60d+ ago
Application Specialist
SMC Corporation 4.6
Remote support specialist job in Minneapolis, MN
PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.
ESSENTIAL DUTIES
Participate in monthly conference call and provide application success stories, share and distribute details to branch team
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems
Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
Successfully complete other duties as prescribed by sales management as necessary
Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Advanced industrial automation product and application experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to correctly apply and implement our newest "high tech" products.
Extensive SMC Application knowledge or equivalent industry
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in CRM and the use of computers and ability to learn new programs and tools as required
Clean driving record
For Internal Use Only:Sales001
How much does a remote support specialist earn in Minneapolis, MN?
The average remote support specialist in Minneapolis, MN earns between $29,000 and $64,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Minneapolis, MN
$43,000
What are the biggest employers of Remote Support Specialists in Minneapolis, MN?
The biggest employers of Remote Support Specialists in Minneapolis, MN are: