Remote support specialist jobs in Mission, TX - 21 jobs
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Remote Support Specialist
Support Associate
Support Specialist
Program Support Specialist
Technical Support Specialist
Desktop Support Technician
Systems Support Specialist
Technical Support Technician
Technical Support Professional
Technical Operations Specialist
Support Lead
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in McAllen, TX
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$37k-62k yearly est. 8d ago
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System Support Specialist I
Hidalgo County, Tx 3.9
Remote support specialist job in Hidalgo, TX
General Description Performs entry-level systems support work; Work involves providing customer support for county information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment; May train others; Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Examples of Work Performed
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
Provides operational assistance in the implementation and utilization of data processing hardware or software.
Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
Maintains necessary security controls over software.
Assists in setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.
Assists in troubleshooting and resolving computer-related problems.
May prepare, develop, and update personal computer and mainframe application programs.
May train others.
Performs all other related duties as assigned.
Education and Experience
Two academic years from an accredited college or university in computer science or related field.
* Two (2) years of related experience may be substituted for one (1) year of education.
Experience in systems support work.
Certificates, Licenses and Registration:
Must have a current valid Texas motor vehicle operator's license.
Must be able to be insured by the County's insurance carrier.
Knowledge, Skills and Abilities
Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Ability to operate information technology systems, to communicate effectively, and to train others.
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
01
Do you have two (2) or more academic years from an accredited college or university in computer science or related field?
* Yes
* No
02
Do you have experience in systems support work?
* Yes
* No
03
How many years of experience do you have in this field?
Required Question
Employer Hidalgo County
Address 505 S. McColl Rd., Suite A
Edinburg, Texas, 78539
Phone ************
Website *****************************
$44k-62k yearly est. 28d ago
Child Autism Support Professional (Entry-Level)
Action Behavior Centers
Remote support specialist job in McAllen, TX
Job Description
Schedule: Monday - Friday, daytime hours (8am-5pm) *May volunteer for an occasional Saturday based on patient needs
Position is full-time
Start Date: Immediate openings available!
Hiring Immediately: We respond quickly to applications, so please be ready for a call or email to schedule your interview
Experience that's a PLUS (but not required): Childcare: nanny, babysitter, preschool teacher, tutor. Mental Health Roles: QMHP, behavioral health technicians. Camp Counselors, Paraprofessionals, Caregivers, Life Skill Assistants
Pay (determined by education and ABA experience)
High School/Associate's Degree: $15.50 - $23.50 per hour
Bachelor's Degree: $16.50 - $25.50 per hour
Master's Degree: $17.50 - $27.00 per hour
Fun Fact: You will receive your first raise after obtaining your RBT certification! Most new hires complete this in about three weeks.
What You'll be Doing:
Work one-on-one with children aged 18 months to 8 years using play-based ABA therapy
Follow personalized treatment plans, collect simple data, and communicate with your team
Help kids learn through play, movement, reading, games, and hands-on activities
Stay active during sessions, moving constantly to stay engaged with children
Maintain a clean, organized, safe therapy space
Be part of a supportive, mission-driven team that celebrates progress and growth
Make a Difference Every Day: Action Behavior Centers hires caring people to help children with Autism learn and grow, providing full training and covering the cost of your Registered Behavior Technician (RBT) certificate. Our ABA therapy builds communication, social, and independent skills and as a Behavior Therapist, you play a meaningful part in each child's progress.
Be Ready to Hear From Us: We respond to applications quickly, often within 24 hours. Please keep your phone nearby and check your email so we can schedule your interview as soon as possible.
Job Requirements:
Lift up to 30lbs
Sit, stand, crouch, squat, and move quickly with young children
Get on and off the floor frequently
Maintain an active pace throughout the day
Keep therapy spaces clean, organized, and safe
At least 18 years old
High school diploma or GED
Consistent attendance and punctuality
Willingness to complete paid RBT certification within 20 days of hire
Commitment to ABC's core value of team; may occasionally help support a nearby sister clinic if that center is experiencing a need for coverage
Why Candidates Choose ABC
Guaranteed full time hours
Paid training and fully covered RBT certification
Raises every 6 months with clear goals
Health insurance covered at 90 percent
Free lunch every Friday
DoorDash DashPass and Calm app provided
Paid time off: 10 holidays, 10 PTO days, 2 flex days
Student loan repayment support
A team-focused, supportive, fun work environment
ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.
@Copyright 2025
$15.5-23.5 hourly 18d ago
Seasonal, Operations Technical Specialist
H&R Block, Inc. 4.4
Remote support specialist job in McAllen, TX
Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team...
Education:
* High school diploma or equivalent
Work Experience:
* Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
* Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
* Must have reliable transportation to travel between office locations as required
* Must be able to work independently
* Must be able to lift 55 pounds
* Demonstrated decision-making, analytical, and problem-solving skills
* Demonstrated organization, prioritization, and project coordination skills
* Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
* Effective time management and multi-tasking skills
* Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
$59k-79k yearly est. Auto-Apply 28d ago
Desktop Support
Artech Information System 4.8
Remote support specialist job in Harlingen, TX
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Desktop Support Representative Onsite Support
Location: Farmers Branch, TX, Carrolton, TX
Duration: 1+ years
Job Description:
• Win7/Win XP OS support.troubleshooting
• Office 2003/2007/2010 support
• Executive end user trouble shooting skills
• Dell hardware
• Break/Fix troubleshooting experience in larger corporate environments
Qualifications
share your resume with the best time to reach you or contact me on ************
Additional Information
For more information, Please contact
Shubham
************
$36k-46k yearly est. 60d+ ago
Part-Time Technology Support Technician
McAllen ISD (Tx 4.3
Remote support specialist job in McAllen, TX
PRIMARY PURPOSE: The Intern-Technology Support Technician will provide all students, teachers, school leaders and departmental staff technical support on all technological devices with a focus on technology support, projects, implementation, integration of any technology support staff. The Intern-Technology Support Technician accomplishes this by providing technology support primarily through the onsite, district remote and help desk solutions and onsite. The Intern-Technology Support Technician will provide prompt response, resolve, research and technological support, support guidance for all district devices, endeavors, and initiatives. Intern-Technology Support Technician will resolve issues for all users quickly and with quality, identifying issues and developing permanent solutions to eliminate any obstacle. Specifically, the Intern-Technology Support Technician achieves technology, process, functionality with excellence throughout the district with emphasis in the following areas: of all technology devices, implementation projects, customer service, technology effectiveness, data risk management, data privacy education, and trusted learning environment management.
QUALIFICATIONS:
Education/Certification:
High School diploma, required
COMPTIA certification, preferred
Enrolled with a minimum of 3 credit hours at higher learning institution in Computer Science or related field, required
2.5 GPA or higher, required
Available to work 3-4 hours Monday through Friday for 19-hour week
Special Knowledge/Skills:
Ability to communicate effectively (verbal and written); ability to effectively assess, research, evaluate, logical decision making, effective planning skills, and implement, develop and deploy solutions; knowledge of technology devices and software applications; demonstrate an aptitude for comprehensive understanding and repairing of technology hardware and software; willing to work irregular hours during the week and weekends to execute technology projects and/or support users.
Experience:
Experience in technology, preferred
Experience with Windows (desktop all versions), Mac OSX (all versions), Network printers (all makes and models), Scanners (all makes and models), Mobile devices and their OS's, preferred
Workdays/Hours: 226 / 3-4 hours Monday thru Friday - 19 hours week maximum
Pay Date: Biweekly
MAJOR RESPONSIBILITIES AND DUTIES/ESSENTIAL FUNCTIONS:
1. Provide excellent professional customer service and behavior to students, parents, staff and stakeholders in the areas of technology solutions, use and issue resolution.
2. Develop and train technology users on proper guidance on prompt support and the use of technology devices and district applications.
3. Troubleshoot hardware, software, networking and wireless issues with quality and speed.
4. Provides district hardware, software, application and support solutions, awareness, training for all district technology.
5. Collaborate with all district campuses, departments implement solutions; communicate effectively through all technological medias.
6. Understand all district software and hardware technology including but not limited to computers, tablets, mobile devices, and other hardware such as monitors, printers, scanners, casting devices, projectors, interactive boards, document cameras and any other district technology device.
7. Plan with all Technology levels to execute plans of action for effective and efficient support on all configuration and deployment of technology devices, and/or moves, of technology installations and of technology disposals.
8. Prepare and continuously update technology equipment inventory.
9. Work with Department of Technology to facilitate installation or updating of technology devices and specialized software.
10. Contribute to creating a cooperative, collaborative, high-performing, and solutions-oriented department.
11. Follow McAllen ISD customer service standards.
12. Perform other job duties as assigned by immediate supervisor (primary evaluator) in accordance with funding source guidelines.
SUPERVISORY RESPONSIBILITIES:
None
EQUIPMENT USED:
Computer workstations, mobile devices, security devices, laser printers, ink printers, Multifunction devices, communications equipment, network devices, test equipment, network tools, sheet scanners, software, scanner, and other related devices/equipment.
WORKING CONDITIONS:
Mental Demands:
Ability to communicate effectively; maintain emotional control under stress; ability to handle several projects at the same time with frequent interruptions; interpret policy, procedures and data; coordinate district computer functions
Physical Demands/Environmental Factors:
Occasional prolonged and irregular hours; ability to lift, carry and pull heavy equipment; ability to climb ladders to reach ceilings and roofs; stooping, kneeling, crouching, pulling; visual acuity; exposure to noise, vibration; work around machinery with moving parts
$23k-40k yearly est. 2d ago
Client Support Associate
FCS 4.8
Remote support specialist job in Weslaco, TX
Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
$37k-54k yearly est. Auto-Apply 60d+ ago
Programs Support Specialist
C2 GPS-Lower Rio Grande Workforce
Remote support specialist job in Weslaco, TX
The Program SupportSpecialistsupports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers within the Child Care Department.
ESSENTIAL FUNCTIONS:
Reviews and examines compliance reports to ensure alignment with program requirements.
Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer's original case file.
Participates in customer hearings and submits relevant documentation to appropriate parties.
Seeks out new ways to improve workforce services to meet labor market needs.
Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES:
Knowledge of workforce development.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills, to include documentation.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE:
High School Diploma or GED required.
Valid driver's license and proof of insurance with safe driving record.
One year of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!
Health Insurance (with low-cost options for employee-only plans
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 100% Employer Match up to 6% of individual contributions
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
JOB CODE: 8810N5 - PSS
$34k-58k yearly est. 51d ago
Programs Support Specialist
C2 Global Professional Services
Remote support specialist job in Weslaco, TX
The Program SupportSpecialistsupports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers within the Child Care Department. ESSENTIAL FUNCTIONS: * Reviews and examines compliance reports to ensure alignment with program requirements.
* Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer's original case file.
* Participates in customer hearings and submits relevant documentation to appropriate parties.
* Seeks out new ways to improve workforce services to meet labor market needs.
* Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES:
* Knowledge of workforce development.
* Knowledge of word processing, spreadsheet, technology, and computer skills.
* Exceptional customer service and interpersonal skills.
* Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
* Excellent verbal and written communication skills, to include documentation.
* Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
* Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE:
* High School Diploma or GED required.
* Valid driver's license and proof of insurance with safe driving record.
* One year of relevant experience preferred.
* Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* -----------------------------------------------------------------------------------------------------------------------
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!
* Health Insurance (with low-cost options for employee-only plans
* Wellness Reimbursement
* Generous Paid Time Off
* Paid Parental Leave
* 401(K) with 100% Employer Match up to 6% of individual contributions
* Dental
* Vision
* Life Insurance
* Short and Long Term Disability
* Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
JOB CODE: 8810N5 - PSS
$34k-58k yearly est. 53d ago
Retail Merchandising Support Associate, La Plaza Mall - Part Time
Macy's 4.5
Remote support specialist job in McAllen, TX
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Merchandising Colleague - also known as a Front of House Colleague - you'll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.
Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You'll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.
Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.
How our Merchandising Colleagues spend their day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives - setting the tone for an impactful shopping experience
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations actively listen to their needs, and provide thoughtful assistance to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found
here
.
Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
Meeting daily sales goal challenges
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting up to 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings
here
.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
$32k-38k yearly est. Auto-Apply 5d ago
Support Associate - Soma
Chicos Fas Inc. 4.1
Remote support specialist job in McAllen, TX
We are customer obsessed, innovative, and have the best culture in retail. Join our team today! The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
Ensures new products are properly merchandised and represented in a timely manner.
Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
Participates in pricing changes and markdowns.
Alerts store management to cash supply needs.
Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
Assists with boutique cleanliness and organization
Customer Experience
Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Teamwork and Growth
Promotes an inclusive, collaborative approach to problem solving
Seeks personal developmental opportunities and readily solicits feedback
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
High school diploma or equivalent
Previous stock or cashier experience preferred
Must be 18 years of age or older
Excellent communication skills
Excellent customer service skills
Strong organizational skills and ability to multi-task in a fast-paced environment
Able to learn or adapt to technology provided by the company
Must be able to work the majority of the shift standing
Ability to work quickly and within strict timelines
Ability to demonstrate teamwork
Exposure to visual merchandising and product placement techniques desired
Communicate with customers, Associates, and Management; wear / communicate with headset
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
5496 La Plaza Mall
$31k-36k yearly est. 16d ago
Client Support Associate
Jackson Hewitt-FCS 4.1
Remote support specialist job in Weslaco, TX
Job DescriptionBenefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!
Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply!
What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
$38k-54k yearly est. 15d ago
Retail Support Specialist
DSI Systems 4.0
Remote support specialist job in Pharr, TX
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail SupportSpecialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule Expectations
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Operational Excellence
Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.
Requirements
Required Skills & Qualifications
Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.
What We Offer
Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement
Benefits
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
TJJD - Certified Peer SupportSpecialist I-II - Recovery Coach - (EVN) - 55110 (00055110) Organization: TEXAS JUVENILE JUSTICE DEPARTMENT Primary Location: Texas-Edinburg Work Locations: Evins 3801 E Monte Cristo Road Edinburg 78541 Job: Community and Social Service Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.
00 State Job Code: 4007 4008 Salary Admin Plan: A Grade: 10 12 Salary (Pay Basis): 2,575.
83 - 4,149.
83 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Job Posting: Dec 30, 2025, 4:21:50 PM Closing Date: Ongoing Description HOW TO APPLYComplete a State of Texas Application for Employment and the following additional forms (available at ************
tjjd.
texas.
gov/careers/) TJJD Employment Application Supplement (HR-003) Child Abuse Registry Check Consent Form (HR-028) Disclosure of PREA Employment Standards Violation (HR-975) Authorization to Release Information (HR-074) Failure to complete and submit the above forms will cause delays in your consideration for this position.
Apply Online at **************
taleo.
net/careersection/644/jobdetail.
ftl?job=00055110&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
Apply through Work-In-Texas at ************
workintexas.
com/vosnet/loginintro.
aspx.
You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
The additional forms are available at: ************
tjjd.
texas.
gov/careers and can be submitted via email to: HRJobs@TJJD.
Texas.
gov.
PLEASE NOTEYour job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years.
Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor's name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week.
If any of this information is not provided, your application may be rejected as incomplete.
Resumes do not take the place of this required information.
Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.
BENEFITSState of Texas Benefits and Retirement Information can be found at ************
ers.
texas.
gov.
Benefits include: Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.
Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.
Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.
GENERAL DESCRIPTIONThe Texas Juvenile Justice Department (TJJD) provides a trauma informed, holistic Substance Use Services (SUS) Specialized Treatment Program to youth committed to the agency who have been assessed as needing SUS treatment in addition to participating in the agency's Texas Model core treatment programming.
The Certified Peer SupportSpecialist I-II - Recovery Coach serves as a role model, mentor, advocate, and motivator to individuals engaged in the Substance Use Services Specialized Treatment Program.
This position serves youth who have been adjudicated of felony offenses, committed to the agency by a juvenile court, and placed in a high security correctional facility.
Duties involve providing non-clinical services intended to aid youth in establishing and maintaining individual recovery from addiction.
The recovery coach promotes a recovery-based approach to youth care with an emphasis on respect, self-direction, and empowerment by providing recovery support, personal assistance, education on community resources, and other supportive services for individuals with a substance use disorder (SUD).
May be required to work in excess of 40 hours per workweek, different shift patterns, and travel occasionally.
Career Ladder Promotion Opportunity: This position is in the approved TJJD career ladder for Recovery Coaches.
Placement on the career ladder is dependent upon experience, education and certification.
Recovery Coaches may be promoted based on meeting the established eligibility criteria per agency policy until they reach the top level of the ladder.
Progression to the highest pay level on the career ladder is dependent upon experience and performance.
Pre-Service Training Academy Requirement: Newly hired recovery coaches or rehired recovery coaches who separated more than 18 months will be required to attend the pre-service training academy.
Recovery coaches who have worked for TJJD and return to employment within 18 months of their separation date are not required to attend the pre-service academy and will be placed in full-time status on their date of employment.
Levels of Work Performed by Career Ladder Level:Certified Peer SupportSpecialist I- Recovery Coach: Performs complex (journey-level) peer support work under moderate supervision with limited latitude for the use of initiative and independent judgment.
Does not have certification at this level, but may be working towards certification.
Certified Peer SupportSpecialist II- Recovery Coach: Performs advanced (senior-level) peer support work under minimal supervision with extensive latitude for the use of initiative and independent judgment.
Has certification as a peer coach.
ESSENTIAL DUTIESRecovery coaches are non-clinical support persons, services provided for each participating youth in accordance with Case Management Standards (CMS) and SUS program requirements.
Provides peer support in a positive and supportive manner through coaching, role modeling and mentoring in order to assist members in developing skills to achieve their goals.
Maintain confidentiality and standards of ethical practice.
Attend any and all meetings and trainings held in the SUS department.
Works in collaboration with the transitional placement staff (Halfway House PSW, Parole, and SUS Specialized Treatment Program Specialist) to identify appropriate services, such as SUS aftercare.
Conducts and facilitates required groups permitted by recovery coaches, SUS psycho-educational groups, and participation in some family contact; and retrieves youth for group and return them in accordance with CMSParticipates in staff development relating to the agency's approved treatment program, group facilitation, CMS, SUS specific training, substance abuse training, and renews annual mandatory training requirements.
Reads, reviews, and properly applies information found in youth records related to youth health, safety, and security; provides appropriate information to the SUS staff; and complies with policies, procedures, rules, and regulations.
Prepares and maintains records, forms, and reports, as required by CMS and the Texas Department of State Health Services (DSHS).
Assists the SUS provider during the time the youth is enrolled in treatment by identifying individual treatment goals, maintaining consistent communication with the SUS provider to ensure the youth is progressing in treatment, including participation in groups, progress, transition plans etc.
Performs all duties in compliance with agency safety policies and procedures:Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.
Will be required to travel up to 20% of the time.
Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.
Qualifications MINIMUM QUALIFICATIONSRequirements for Certified Peer SupportSpecialist I - Recovery Coach:High school graduation or a GED from an accredited organization, or Associate's or Bachelor's Degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field.
No experience required.
Requirements for Certified Peer SupportSpecialist II - Recovery Coach:High school graduation or a GED from an accredited organization or Associate's or Bachelor's Degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field.
One (1) year of full-time wage-earning experience providing recovery coaching services.
Certified in the State of Texas as one of the following:· Peer Recovery SupportSpecialist - (PRSS), or· Re-Entry Peer Specialist- (JI-RPS) or· Recovery Support Peer Specialist- (RSPS) (Preferred) The following applies to Certified Peer SupportSpecialist I-II - Recovery Coach Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.
Requirements:· Must be at least 23 years of age.
· Must be in good standing with the certification agency.
Preferred:· Experience working with multi-disciplinary teams.
· Experience in substance use programs within a correctional setting.
· Experience providing substance use recovery coaching services to adolescents.
· Have certification or are working towards certification as a Recovery Support Peer Specialist- (RSPS) (Preferred) Experience and Education Substitutions:Pro-rated part-time experience may satisfy the experience requirements.
* Social Science degrees include: Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice, Education (or education certification).
Pre-employment conditions require acceptable results from mandatory:pre-employment drug test;finger printing, criminal records check, and TB testing;Fitness-for-Duty Assessment which may include both physical and behavior evaluations.
KNOWLEDGE, SKILLS, AND ABILITIES · Knowledge of substance use and alcoholism, addiction, co-dependency, and related disorders.
· Knowledge of recovery Coaching techniques.
· Knowledge of recovery processes.
· Knowledge of community resources.
· Knowledge of SUS program policies and procedures.
· Knowledge of adolescent behavior and counseling and guidance techniques.
· Knowledge of recovery and wellness support· Knowledge of mentoring· Knowledge of advocacy· Skill in advocacy interviewing, active listening, and counseling clients/patients.
· Skill in acting quickly in emergencies.
· Skill in using a computer and applicable software.
· Skill in maintaining accurate records and files.
· Skill in de-escalation skills with youth in a crisis situation.
· Skill in mentoring.
· Skill in being a role model.
Skill in Implement rehabilitative recovery skills and mentoring youth in SUS programs.
Ability to assess youth needs.
Ability to coordinate client services.
Ability to monitor youth participation.
Ability to maintain communication with SUS providers.
Ability to prepare youth for groups.
Ability to communicate effectively, both orally and in writing.
Ability to organize workloads and set priorities to carry out assigned tasks.
Ability to establish and maintain effective working relationships with others.
Ability to willingness to physically restrain youth in the appropriate manner.
· Ability to gather, assemble, correlate, and analyze facts.
Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
Ability to work occasionally: may work in excess of 40 hours per workweek, may work different shift patterns, may be on-call, and travel collaboratively with all stakeholders and maintain a professional, courteous demeanor.
PHYSICAL DEMANDS AND WORKING CONDITIONSThe following physical demands and working conditions are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
AnalyzingAbility to communicate effectively, orally and in writing Ability to see Ability to hear (with or without aid) Ability to perform tactile discernment Identify colors Depth perception Operate motor equipment Lifting up to 25 lbs.
Carrying up to 25 lbs.
Restraining combative youth Climbing stairs Climbing ladders PullingPushingRepeated bending Reaching above shoulder WalkingStandingSittingTwistingKneelingStoopingFinger/manual dexterity Dual simultaneous grasping VETERANSIn order to receive veteran's preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.
Go to **************************
com/, ************
onetonline.
org/, or ***********
careeronestop.
org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Medical and Health MOS Codes.
SPONSORSHIPCandidates must be eligible to work in the United States without requiring sponsorship.
ADDITIONAL INFORMATIONIf you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.
Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
Due to the high volume of applications, we do not accept telephone calls.
If you submitted your application through the CAPPS Career Center (**************
taleo.
net/careersection/ex/jobsearch.
ftl?lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.
Thank you for considering employment with the Texas Juvenile Justice Department.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERThe Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
$34k-58k yearly est. Auto-Apply 19h ago
Support Lead Part Time
Five Below 4.5
Remote support specialist job in Edinburg, TX
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
High School Graduate or equivalent
College experience preferred
Minimum 1 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$11.50
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
$11.5 hourly Auto-Apply 1d ago
Passport Support Associate III
CGI Group Inc. 4.5
Remote support specialist job in San Juan, TX
CGI Federal is looking for experienced Support Associates to support the San Juan Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
Your future duties and responsibilities:
* Operate various equipment for high-speed scanning, mail out, and metering of mail.
* Prepare and mail envelopes with correct passport and corresponding supporting documents.
* Box and archive files for storage purposes.
* Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting
documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements,
photograph meets Passport standards, and customer is provided fee information.
* Prior to distributing to applicants, print and review passport books for accuracy and quality.
* Process refund/reimbursement requests.
* Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.
* Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.
* Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
* Contact applicants to request necessary documents.
* Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
* Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
Required qualifications to be successful in this role:
* Bachelor's Degree
* Four years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
* Three years of experience utilizing a variety of office software, specifically Microsoft Office
* Capable of performing tasks while maintaining a high level of accuracy
* Ability to work in one place and traverse the office on a continuing basis
* Must maintain constant awareness of all aspects of internal and external security
* Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
* Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
* Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.
Hourly Rate: $19.57/hour
* CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.*
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible professionals
Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits
#CGIFederalJob
#PassportUS
Skills:
* Business Acumen
* Communication (Oral/Written)
* Detail-oriented
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_******************. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
$19.6 hourly 32d ago
FT Operations Support Associate
Ralph Lauren 4.5
Remote support specialist job in Mercedes, TX
Ref #: W171666 Department: Retail City: Mercedes State/Province: Texas Workspace Description Shift: Pay Range Max Pay Range Min Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
As an Operations Support Associate at Polo Ralph Lauren, plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsible for various aspects in store from receiving deliveries, and processing the merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. Operation Support Associates maintain the organization and cleanliness of the stock room, assists the sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines. This role must be adaptable to the needs of the business as some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary location to location.
Operations Associates are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter.
This position may be offered as full-time or part-time, depending on candidate availability and business needs.
Essential Duties & Responsibilities
The Operations Support Associate is primarily a non-selling role; however, this can shift as business dictates.
Inventory Management & Operations
* Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
* Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
* Execute daily RFID inventory scans for accurate floor replenishment
* Manage "Ship to Home" orders and store-to-store transfers
* Complete ISOS replenishment activities and stock room resets
* Process retickets, create tags, and associate RFID tags
* Maintain organized stockroom and sales floor inventory levels using company guidelines
Customer Service & Sales Floor Support
* Create memorable customer experiences through exceptional service
* Support Brand Ambassadors with stock checks and merchandise delivery
* Greet and assist customers with their shopping needs when on sales floor
* Process sales transactions and follow company policies for returns, discounts, and customer data capture
* Maintain clean, welcoming sales floor and fitting rooms
* Balance operational tasks while prioritizing customer experience
Visual Merchandising & Store Standards
* Participate in visual merchandising of sales floor
* Maintain store presentation standards following company guidelines
* Provide feedback to Management on product and category opportunities
Professional Standards
* Foster a positive work environment aligned with RL values
* Collaborate effectively with team members
* Participate in training and company initiatives
* Support store operations in both front and back of house functions
Experience, Skills & Knowledge
* Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
* Ability to effectively communicate with customers and store personnel.
* Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
* Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
* Ability to build and maintain positive working relationships with customers, management, and co-workers.
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.
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$31k-38k yearly est. 42d ago
Vendor Stock Support Associate, La Plaza Mall - Full Time
Macy's 4.5
Remote support specialist job in McAllen, TX
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Vendor Paid Stock colleague is responsible for all functions related to the flow of new merchandise for a brand-specific vendor. They complete other vendor specific operational tasks as needed.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found
here
.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings
here.
What You Will Do
Make the customer the number one priority
Complete general shipment processing activities in accordance with productivity standards and timelines, and ensure floor readiness
Hang or fold merchandise and place on racks to be taken to the selling floor
Assist the Omni Operations Manager in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in replenishment of stock onto the sales floor
Maintain stockroom organization and housekeeping
Process damages, transfers, and return to vendor merchandise
Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
Follow shortage programs and procedures as they pertain to the receiving function
Adhere to all safety and security policies and procedures
Ensure shortage prevention initiatives are executed
Perform other vendor specific duties as needed
Perform other duties as assigned
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are
High School degree or equivalent preferred.
Minimum 1 year previous merchandising or retail experience.
Ability to effectively communicate and present information to customers, peers and all levels of management.
Basic math functions such as addition, subtraction, multiplication, and division.
Able to use a calculator.
Self-starter, able to work independently and as part of a team and must have good time management skills.
Strong organizational skills with attention to detail.
Ability to follow through on projects in a timely manner.
Must be comfortable with the use of RF equipment.
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays..
Essential Physical Requirements You Will Perform
This position requires lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level, crouching, kneeling, and stooping
Involves close vision, color vision, depth perception, and focus adjustment.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
$32k-38k yearly est. Auto-Apply 4d ago
Retail Support Specialist
DSI Systems 4.0
Remote support specialist job in Pharr, TX
Job Description
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail SupportSpecialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule Expectations
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Operational Excellence
Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.
Requirements
Required Skills & Qualifications
Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.
What We Offer
Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement
Benefits
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
TJJD - Certified Peer SupportSpecialist I-II - Recovery Coach - (HTA) - 55108 (00055108) Organization: TEXAS JUVENILE JUSTICE DEPARTMENT Primary Location: Texas-Harlingen Work Locations: Edna Tamayo HWH 1438 N 77 Sunshine Strip Harlingen 78550-4325 Job: Community and Social Service Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.
00 State Job Code: 4007 4008 Salary Admin Plan: A Grade: 10 12 Salary (Pay Basis): 2,575.
83 - 4,149.
83 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Job Posting: Dec 30, 2025, 3:56:58 PM Closing Date: Ongoing Description HOW TO APPLYComplete a State of Texas Application for Employment and the following additional forms (available at ************
tjjd.
texas.
gov/careers/) TJJD Employment Application Supplement (HR-003) Child Abuse Registry Check Consent Form (HR-028) Disclosure of PREA Employment Standards Violation (HR-975) Authorization to Release Information (HR-074) Failure to complete and submit the above forms will cause delays in your consideration for this position.
Apply Online at **************
taleo.
net/careersection/644/jobdetail.
ftl?job=00055108&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
Apply through Work-In-Texas at ************
workintexas.
com/vosnet/loginintro.
aspx.
You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
The additional forms are available at: ************
tjjd.
texas.
gov/careers and can be submitted via email to: HRJobs@TJJD.
Texas.
gov.
PLEASE NOTEYour job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years.
Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor's name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week.
If any of this information is not provided, your application may be rejected as incomplete.
Resumes do not take the place of this required information.
Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.
BENEFITSState of Texas Benefits and Retirement Information can be found at ************
ers.
texas.
gov.
Benefits include: Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.
Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.
Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.
GENERAL DESCRIPTIONThe Texas Juvenile Justice Department (TJJD) provides a trauma informed, holistic Substance Use Services (SUS) Specialized Treatment Program to youth committed to the agency who have been assessed as needing SUS treatment in addition to participating in the agency's Texas Model core treatment programming.
The Certified Peer SupportSpecialist I-II - Recovery Coach serves as a role model, mentor, advocate, and motivator to individuals engaged in the Substance Use Services Specialized Treatment Program.
This position serves youth who have been adjudicated of felony offenses, committed to the agency by a juvenile court, and placed in a high security correctional facility.
Duties involve providing non-clinical services intended to aid youth in establishing and maintaining individual recovery from addiction.
The recovery coach promotes a recovery-based approach to youth care with an emphasis on respect, self-direction, and empowerment by providing recovery support, personal assistance, education on community resources, and other supportive services for individuals with a substance use disorder (SUD).
May be required to work in excess of 40 hours per workweek, different shift patterns, and travel occasionally.
Career Ladder Promotion Opportunity: This position is in the approved TJJD career ladder for Recovery Coaches.
Placement on the career ladder is dependent upon experience, education and certification.
Recovery Coaches may be promoted based on meeting the established eligibility criteria per agency policy until they reach the top level of the ladder.
Progression to the highest pay level on the career ladder is dependent upon experience and performance.
Pre-Service Training Academy Requirement: Newly hired recovery coaches or rehired recovery coaches who separated more than 18 months will be required to attend the pre-service training academy.
Recovery coaches who have worked for TJJD and return to employment within 18 months of their separation date are not required to attend the pre-service academy and will be placed in full-time status on their date of employment.
Levels of Work Performed by Career Ladder Level:Certified Peer SupportSpecialist I- Recovery Coach: Performs complex (journey-level) peer support work under moderate supervision with limited latitude for the use of initiative and independent judgment.
Does not have certification at this level, but may be working towards certification.
Certified Peer SupportSpecialist II- Recovery Coach: Performs advanced (senior-level) peer support work under minimal supervision with extensive latitude for the use of initiative and independent judgment.
Has certification as a peer coach.
ESSENTIAL DUTIESRecovery coaches are non-clinical support persons, services provided for each participating youth in accordance with Case Management Standards (CMS) and SUS program requirements.
Provides peer support in a positive and supportive manner through coaching, role modeling and mentoring in order to assist members in developing skills to achieve their goals.
Maintain confidentiality and standards of ethical practice.
Attend any and all meetings and trainings held in the SUS department.
Works in collaboration with the transitional placement staff (Halfway House PSW, Parole, and SUS Specialized Treatment Program Specialist) to identify appropriate services, such as SUS aftercare.
Conducts and facilitates required groups permitted by recovery coaches, SUS psycho-educational groups, and participation in some family contact; and retrieves youth for group and return them in accordance with CMSParticipates in staff development relating to the agency's approved treatment program, group facilitation, CMS, SUS specific training, substance abuse training, and renews annual mandatory training requirements.
Reads, reviews, and properly applies information found in youth records related to youth health, safety, and security; provides appropriate information to the SUS staff; and complies with policies, procedures, rules, and regulations.
Prepares and maintains records, forms, and reports, as required by CMS and the Texas Department of State Health Services (DSHS).
Assists the SUS provider during the time the youth is enrolled in treatment by identifying individual treatment goals, maintaining consistent communication with the SUS provider to ensure the youth is progressing in treatment, including participation in groups, progress, transition plans etc.
Performs all duties in compliance with agency safety policies and procedures:Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.
Will be required to travel up to 20% of the time.
Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.
Qualifications MINIMUM QUALIFICATIONSRequirements for Certified Peer SupportSpecialist I - Recovery Coach:High school graduation or a GED from an accredited organization, or Associate's or Bachelor's Degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field.
No experience required.
Requirements for Certified Peer SupportSpecialist II - Recovery Coach:High school graduation or a GED from an accredited organization or Associate's or Bachelor's Degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field.
One (1) year of full-time wage-earning experience providing recovery coaching services.
Certified in the State of Texas as one of the following:· Peer Recovery SupportSpecialist - (PRSS), or· Re-Entry Peer Specialist- (JI-RPS) or· Recovery Support Peer Specialist- (RSPS) (Preferred) The following applies to Certified Peer SupportSpecialist I-II - Recovery Coach Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.
Requirements:· Must be at least 23 years of age.
· Must be in good standing with the certification agency.
Preferred:· Experience working with multi-disciplinary teams.
· Experience in substance use programs within a correctional setting.
· Experience providing substance use recovery coaching services to adolescents.
· Have certification or are working towards certification as a Recovery Support Peer Specialist- (RSPS) (Preferred) Experience and Education Substitutions:Pro-rated part-time experience may satisfy the experience requirements.
* Social Science degrees include: Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice, Education (or education certification).
Pre-employment conditions require acceptable results from mandatory:pre-employment drug test;finger printing, criminal records check, and TB testing;Fitness-for-Duty Assessment which may include both physical and behavior evaluations.
KNOWLEDGE, SKILLS, AND ABILITIES · Knowledge of substance use and alcoholism, addiction, co-dependency, and related disorders.
· Knowledge of recovery Coaching techniques.
· Knowledge of recovery processes.
· Knowledge of community resources.
· Knowledge of SUS program policies and procedures.
· Knowledge of adolescent behavior and counseling and guidance techniques.
· Knowledge of recovery and wellness support· Knowledge of mentoring· Knowledge of advocacy· Skill in advocacy interviewing, active listening, and counseling clients/patients.
· Skill in acting quickly in emergencies.
· Skill in using a computer and applicable software.
· Skill in maintaining accurate records and files.
· Skill in de-escalation skills with youth in a crisis situation.
· Skill in mentoring.
· Skill in being a role model.
Skill in Implement rehabilitative recovery skills and mentoring youth in SUS programs.
Ability to assess youth needs.
Ability to coordinate client services.
Ability to monitor youth participation.
Ability to maintain communication with SUS providers.
Ability to prepare youth for groups.
Ability to communicate effectively, both orally and in writing.
Ability to organize workloads and set priorities to carry out assigned tasks.
Ability to establish and maintain effective working relationships with others.
Ability to willingness to physically restrain youth in the appropriate manner.
· Ability to gather, assemble, correlate, and analyze facts.
Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
Ability to work occasionally: may work in excess of 40 hours per workweek, may work different shift patterns, may be on-call, and travel collaboratively with all stakeholders and maintain a professional, courteous demeanor.
PHYSICAL DEMANDS AND WORKING CONDITIONSThe following physical demands and working conditions are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
AnalyzingAbility to communicate effectively, orally and in writing Ability to see Ability to hear (with or without aid) Ability to perform tactile discernment Identify colors Depth perception Operate motor equipment Lifting up to 25 lbs.
Carrying up to 25 lbs.
Restraining combative youth Climbing stairs Climbing ladders PullingPushingRepeated bending Reaching above shoulder WalkingStandingSittingTwistingKneelingStoopingFinger/manual dexterity Dual simultaneous grasping VETERANSIn order to receive veteran's preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.
Go to **************************
com/, ************
onetonline.
org/, or ***********
careeronestop.
org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Medical and Health MOS Codes.
SPONSORSHIPCandidates must be eligible to work in the United States without requiring sponsorship.
ADDITIONAL INFORMATIONIf you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.
Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
Due to the high volume of applications, we do not accept telephone calls.
If you submitted your application through the CAPPS Career Center (**************
taleo.
net/careersection/ex/jobsearch.
ftl?lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.
Thank you for considering employment with the Texas Juvenile Justice Department.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERThe Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
How much does a remote support specialist earn in Mission, TX?
The average remote support specialist in Mission, TX earns between $30,000 and $73,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Mission, TX