Remote support specialist jobs in Montana

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider. Schedule: 1.0FTE (40 hours) Mon-Fri Weekend Call Rotation Compensation: $ 25.25/hr + DOE Robust Benefits Package ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES: Responsible for the education and training of staff for supported applications. Delivers education and training of staff for computer hardware, mobile devices, and telephone system hardware. Provides user support on software and hardware questions and problems. Assists computer users in resolving problem situations. Assists in performing maintenance on computer hardware. Provides departmental reports in response to management requests. Performs device setup such as for printers, PCs, mobile devices, telephones, etc. Interprets I.S. procedures and makes recommendations for revisions. Communicates updated information to system users at all levels. Manages the accuracy and currency of the system master files. Maintains, upgrades, and builds network nodes, infrastructure, connectivity devices, and servers at all levels for both wired and wireless LANs and WAN connectivity. Performs troubleshooting, configuring, and maintenance of the IP and analog telephone systems, as well as mobile cellular devices and tablets. Documents all work, including I.S. equipment repairs, maintenance and troubleshooting, and telephone system work. ADDITIONAL RESPONSIBILITIES: Responsible for presenting to and teaching groups of people. Provides recommendations for strategies and resource allocation needed to meet system-related goals. Monitors quality improvement and auditing to insure full compliance with federal and state guidelines. Regularly covers the I.S. Help Desk phone and assist users with general I.S. issues. Assumes periodic on-call responsibility, providing after-hours and weekend technical support availability. Performs other duties as assigned. QUALIFICATIONS (Required): Ability to effectively communicate information to system users at all levels. Education: BS degree in Information Systems or business field; or, high school diploma and related experience. Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and internet. Knowledge of TCP/IP network basic concepts: IP addressing, routing, switching. ADDITIONAL DESIRABLE QUALIFICATIONS: Familiarity with health care financial information systems, (Cerner Revenue Cycle). Familiarity with electronic medical records systems (Cerner Millenium preferred). Microsoft, Cisco, CompTIA or other industry certifications.

We are seeking a dedicated and knowledgeable Technology Support Specialist to join our team. In this full-time role, you will provide technical assistance and support to our employees and students throughout the district, ensuring that all technology-related issues are resolved efficiently and effectively. You will play a crucial role in maintaining our IT infrastructure, enhancing user experience, and contributing to the overall productivity of the organization. Responsibilities * Troubleshoot complex problems requiring specialized expertise and use specialized tools to diagnose and repair computer and peripheral systems. Utilize appropriate safety equipment in the performance of duties. * Troubleshoot service level problems and perform repairs to include replacement of standard available components. * Troubleshoot and repair hardware, software, network, and operating system problems and provide ongoing technical support. * Install and maintain application software and user email accounts. * Troubleshoot, identify and resolve problems related to application software and user/mail accounts as needed. * Set up and configure hardware and install new software on school computers. * Track all work in the help desk work order system. * Establish and maintain a positive, professional, and productive working relationship with all staff, students, and community, building and maintaining a positive reputation for the technology department and its services. * Provide IT support and act as the technical liaison as directed by the Instructional Technology Director/Superintendent. Requirements * Minimum of two years demonstrated progress towards an undergraduate degree in Computer Science, Information Management, related Engineering degree, or relevant experience * Proficient in Google GSuite, Active Directory, Microsoft Office Suite, and Microsoft Windows OS * Strong time management skills including the ability to work well under pressure, plan, set priorities, adapt to change and meet established timelines * A demonstrated ability to work collaboratively and effectively with students, parents, staff, and the community. * Must be a self starter, detail-oriented and demonstrate a positive and energetic demeanor * Proven ability to think technically and analytically, and creative problem-solving skills * Demonstrated ability to clearly communicate both orally and in writing * Successful candidates will be required to successfully complete all district hiring requirements prior to beginning employment. See complete Job Description for more information. Posting open through January 5, 2026, or until filled.

Requirements Talents, skills, and abilities: Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience. Well documented work-related history noting skills, knowledge or experience in information technology. A Valid Montana Driver's License and clean motor vehicle record required Knowledge, skills, and a well-documented work history in information technology and computer science. Knowledge of electronic equipment, hardware, software, applications. Excellent verbal and written communication skills. Experience within Microsoft 365 environment. Excellent Microsoft Office Skills. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.

. WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide technical solutions on our IT Team. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen. You'll be DISRUPTIVE through these duties and responsibilities: Provide world-class customer service and support through effective incident and problem management. Serve as the advanced second-level support for ERP and custom .NET applications Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems. Build IT credibility by modeling professionalism, excellence, integrity, and passion Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool. Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines. Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively. Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment. Manage the integration of new client technologies into business systems processes and procedures for support transition. Work to align best practices across support teams. The TOOLS you'll bring with you: 3+ years of work experience providing application support to end users Knowledge of ITSM frameworks and processes Experience working in ServiceNow Experience supporting custom .NET and Microsoft Azure applications Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment Strong business acumen to quickly learn new business processes and understand how IT needs to support our business. Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management Outstanding written and verbal communication and documentation skills, with service-oriented mindset Strong documentation skills for recording issue resolution Demonstrated ability to multi-task and manage competing priorities with time constraints Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units Advanced analytical and critical thinking skills to troubleshoot application issues Other TOOLS we prefer you to have Experience with ITIL practices (Incident, Change, Problem) and ITIL Certification Experience working with and supporting Oracle Fusion Cloud ERP Familiarity with SAP Hybris SQL query experience Experience with Postman and API calls We provide these great perks and benefits: Robust health, dental and vision insurance plans Generous 401 (K) savings plan Education assistance On-site wellness, fitness center, food, and coffee service And many more, check out our benefits site HERE. Milwaukee Tool is an equal opportunity employer.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB. Purpose of Position: The main components to this role are: To participate in the New Product Introduction (NPI) process to ensure the products the company releases achieve the specified customer objectives, through the successful completion of our Field, Operational, and Market readiness stage gates. To plan, coordinate, conduct and report upon the field trial of the Product as part of the Product Release Process transitioning products from Development teams to a Selling/Service and Support Unit Collaborate on field testing in Montana, United States Ensure products achieve the stated customer and functional requirements. To plan, coordinate, conduct and report upon the transfer of product knowledge between development, product, and the Hexagon regions. Where needed, conduct internal training on new products for internal technical staff (Service and Support) Assist in the development of functional requirement specifications for products Assist with competitor analysis activities Contribute to the product documentation set. Major Areas of Responsibility: Conduct proving grounds trials of new release and new product. Provide insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and features Support in definition of Initial deployments of the new products product roadmaps, product release execution operations handover documentation new product training As required be part of the escalation of customer issues rising as part of new product introductions Participation in a cross functional project team to develop, test and/or maintain existing products Act as a Product Champion for assigned product/s Standardize base deployment of existing and new products Facilitate best practice definition with regional service teams to create global standards Develop skills around assigned product families and transfer this knowledge to regional teams Collaborate with other team members to ensure a common and effective approach to NPI processes, documentation structure and content, and issue logging Provide support to regions during field trials and on initial deployments and until region capabilities match demand Actively participate in cross training and knowledge transfer initiatives across functional teams where possible Adheres to Hexagon values Compliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others Other duties as required from time to time Knowledge and Experience - Required: A relevant Bachelor's Degree (Mining, Engineering), or equivalent combination of education and experience. Formal training qualifications are desirable, but not essential At least 5 years of experience working in the mining environment with Hexagon in-pit technologies or similar. Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint) Fluent English (written and verbal). Additional languages (e.g. Portuguese, Spanish) would be highly regarded. Knowledge and Experience - Desired: A high degree of experience working in the mining environment with Hexagon in-pit technologies. Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutions Ability to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and training Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience Demonstrated experience in technical documentation and strong written communication skills. Strong analytical and conceptual skills High motivation level, pro-active, flexible team player, customer focused Ability to work independently and yet be accountable Strong sense of urgency, responsibility and accountability Understands the product development and management lifecycle Travel: Some travel, up to 25%, will be a requirement of this role both regionally and internationally Additional Information: The candidate must be based in Montana, United States Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

We are a growing Technology Installation Company in Missoula, MT and we are looking to add another amazing team member! The position is IT Help Desk- Tier 1. We are looking for a dependable, professional, hard working person that brings a positive attitude to work with them every day. To apply, please reply with a cover letter, resume, and references. Responsibilities and Duties Essential duties and responsibilities: Comprehensive IT technical knowledge and experience Assist customers through attentive service and effective problem-solving. Assist company employees with various IT related issues. Install, configure, maintain, and repairs computer/server hardware issues, applications and operating systems. Installs, configures, maintains, and repairs network and email issues. Installs, configures, maintains and repairs VoIP & PBX phone systems, and networks. Performs computer/server tune-ups. Performs and verifies computer/server backups. Performs server administration and maintenance. Qualifications and Skills Position requirements: 1-2 years of experience High School Diploma Fluent Knowledge of all industry standards Physical Demands: There will be some out-of-town work (you will be paid for travel time and per diem if overnight)

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

At Logan Health, we're more than just a healthcare provider - we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place you'll be proud to call home. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join the IT Team at Logan Health! Location: Logan Health - Kalispell, Montana Shift: Variable Shift | Full-Time - 40 Hours Role Overview: This role is a key frontline partner in delivering reliable, responsive technology support to end users across the organization. The position provides application, desktop, and peripheral troubleshooting via telephone and remote control technology, while acting as a trusted liaison between end users, HIT staff, and vendors. This role plays an important part in keeping systems running smoothly and ensuring issues are resolved efficiently, securely, and with a strong customer-service mindset. What You'll Do: Provide responsive, high-quality end-user support via phone and remote control technology in accordance with HIT service level agreements (SLAs). Track, document, and manage issues from initial intake through resolution, ensuring a positive end-user experience. Monitor system functionality, resolve or escalate issues as appropriate, and contribute to continuous improvement of processes and documentation. Deliver HIT Tier 1 support services, including troubleshooting, training, reporting issues to HIT staff or vendors, and resolving system and application problems. Maintain familiarity with applications as they relate to networks, servers, and desktop environments. Participate in routine troubleshooting of applications and interface-related issues. Resolve Level 1 tickets independently and support Level 2 issue resolution efforts as workload and experience allow. Take ownership of tasks and outcomes, balancing multiple priorities with sound judgment and decision-making. Work effectively both independently and as part of a collaborative team to support HIT department goals and policies. Serve as a liaison between end users and vendors providing Level 2 support, monitoring progress to ensure timely resolution. Manage user account administration, including creation, modification, termination, and ensuring appropriate access and information security. Support application and system upgrades, including change events, testing, build activities, and implementation as assigned. Make technical decisions within scope of authority and proactively identify issues, implementing solutions or escalating per department protocol. Develop and manage application user access aligned with job roles and security requirements. Collaborate with departments, outreach facilities, and HIT team members to problem-solve and continuously improve end-user support services. Required Qualifications: Experience supporting Windows operating systems, devices, and applications, including resolving common technical issues. Strong working knowledge of common software applications (e.g., Microsoft Office). Previous experience in a customer service-focused role with a demonstrated ability to support diverse users. Excellent organizational skills with strong attention to detail and follow-through. Ability to prioritize tasks, think critically, and adapt in a fast-paced support environment. Proven ability to work both independently and collaboratively as part of a team. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences. Strong interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Commitment to teamwork, accountability, and maintaining confidentiality. Ability to maintain regular and consistent attendance as scheduled by department leadership. Preferred Qualifications: Understanding of healthcare information technology systems and commonly used healthcare applications. Experience working within a healthcare organization and familiarity with healthcare operations. Technical certifications, including: CompTIA A+ Microsoft Certified Professional (MCP) Microsoft Official Course certifications Ready to support world-class patient care behind the scenes? Apply today and join our IT team at Logan Health! --- Qualifications: Experience supporting Windows Operating Systems devices and applications and resolving common issues required. Possess a strong understanding of common software applications (ex. MS Office) required. Possess an understanding of healthcare information technology and common applications preferred. Previous experience in a customer service role required. Experience within a healthcare organization and familiarity with healthcare operations preferred. Preferred Certifications: A+ MCP Microsoft Official Course. Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. Commitment to working in a team environment and maintaining confidentiality as needed. Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Job Specific Duties: Provides end-user support via phone and remote control technology, ensuring that service is provided in compliance with the HIT service level agreement (SLA). Effectively tracks current issues, following through to a timely resolution. Monitors system functionality and resolves and/or reports problems and enhances functionality through process and reports. Documents processes as appropriate. Provides HIT Tier 1 services including, but not limited to; troubleshooting, training, reporting issues to HIT staff or vendors, and resolving system and application problems. Maintains familiarity with applications as they relate to the network, servers, and desktops. Participates in routine troubleshooting of applications and interface-related issues. Resolves and works Level 1 issues and tickets as needed to manage workload. Understands and participates in Level 2 issue resolution and support activities. Assumes ownership of outcomes from start to finish. Prioritizes tasks, working with multiple tasks using appropriate critical decision-making skills. Effectively works independently as well as in a team environment, toward common goals in support of HIT department goals and policies. Acts as liaison between end users and vendor providing Level 2 support, monitoring tasks for expedient resolution. Responsible for the overall user account administration process. This includes creation, termination, modification and ensuring overall access and information security related to system access. Supports application and system upgrade projects and initiatives. Supports change events, participates in upgrades from start to finish for appropriate applications, and assists with build and test activities related to upgrades as assigned. Responsible for technical decisions which impact HIT systems and solutions within scope of authority and proactively identifies problems and takes appropriate action to produce solutions or escalates per department protocol. Develops application user sign on and access appropriate to the job description. Works closely with other departments, outreach facilities, and other members of HIT to problem solve and improve services to end users. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership. Shift: Variable (United States of America) Location: Logan Health - Kalispell, Montana Shift: Variable Shift | Full-Time - 40 Hours Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

REQUIRES RESIDING IN THE MISSOULA, MT AREA. We are seeking a skilled and motivated Network Administrator II to join our IT Infrastructure team in Missoula, Montana. This on-site, mid-level role is responsible for the support, maintenance, and optimization of our enterprise network infrastructure across both on-premises and cloud environments. The ideal candidate will bring 2-4 years of hands-on experience working with a broad range of networking technologies and protocols, including Cisco, Palo Alto, Azure Networking, SolarWinds, and enterprise network best practices. Required Qualifications: 2-4 years of experience in enterprise network administration or engineering. Proficiency in Cisco routing and switching, wireless technologies, and Cisco Meraki platforms. Experience with Palo Alto firewalls and Cisco ISE. Knowledge of routing protocols: OSPF and BGP. Hands-on experience managing Azure Networking (e.g., ExpressRoute, NSGs, VPN gateways). Familiarity with SolarWinds, SNMP, NetFlow, and packet analysis tools (Wireshark, tcpdump). Experience with 802.1x, 802.1q, VLAN configuration, and trunking. Understanding of DHCP, IPAM, QoS, and structured cabling practices. Preferred Qualifications: Industry certifications such as CCNA, CCNP, PCNSA, AZ-700, or CompTIA Network+. Scripting ability in PowerShell, Python, or Bash to automate tasks and streamline operations. Experience with Zero Trust networking or SD-WAN solutions. Familiarity with data center networking and fiber optic cabling standards. Core Competencies: Strong troubleshooting, analytical, and documentation skills Excellent communication and collaboration abilities Ability to manage multiple priorities in a fast-paced environment Detail-oriented, self-directed, and proactive mindset Work Environment: This position is based on-site in Missoula, MT. Standard Monday-Friday schedule with occasional evening/weekend work for maintenance or incident response. May involve lifting equipment (up to 40 lbs) and working in data center environments. Key Responsibilities: Configure, manage, and support Cisco switches, routers, wireless LAN controllers, and access points, including Meraki devices. Design, implement, and maintain secure, segmented networks using VLANs, 802.1q trunking, and 802.1x authentication. Administer and troubleshoot Palo Alto firewalls, including policies, VPNs, and threat prevention. Monitor network health and performance using SolarWinds, NetFlow, and SNMP, responding proactively to anomalies. Manage and support Azure Networking components including VNets, ExpressRoute, NSGs, Azure Firewalls, and hybrid connectivity. Configure and maintain dynamic routing protocols such as OSPF and BGP. Support network authentication infrastructure including Cisco ISE for policy enforcement and access control. Analyze traffic patterns and troubleshoot using packet capture tools and deep packet inspection techniques. Implement and tune QoS policies for voice, video, and critical application traffic. Oversee and coordinate structured cabling projects including copper, multi-mode, and single-mode fiber deployments. Manage core network services such as DHCP, IPAM, and DNS integrations. Maintain accurate documentation of network topology, configurations, and procedures. Participate in network-related projects, upgrades, and lifecycle management activities. Provide tier 2/3 support and participate in an on-call rotation for after-hours support.

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Pre-Employment Requirements All new employees must complete several pre-employment requirements prior to starting. Click here to learn more! IT Telephony Engineer PMO / OPERATIONS - 100.8732 (BILLINGS CLINIC HOSPITAL) req10519 Shift: Day Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt) Starting Salary DOE: $57,595 - $123,136 Depending on education and experience, candidates may qualify for Level I-IV Telephony Engineer The incumbent in this position serves as part of a team that supports the communication infrastructure for the Billings Clinic health system. Responsibilities for this position include providing support, security, maintenance and optimization of the video/voice infrastructure in order to facilitate and enhance the delivery of health care services in Billings Clinic and its regional partners. This is a highly dynamic environment requiring members of this team to respond to the often-changing needs of the organization while maintaining a high level of uptime, service quality and redundancy. Essential Job Functions * CORE VALUES: * Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. * KEY RESPONSIBILITIES: * Serves as the primary technology resource for the assessment and mapping of current and future state with gap identification/analysis, design, implementation, on-going development and maintenance of telecommunication infrastructure. Coordinates closely with Billings Clinic Leadership, staff members, Information Technology staff, key stakeholders including affiliates, managed and non-managed sites, and software vendors for the planning, analysis, design, implementation, evaluation and support of telecommunication infrastructure. * STRATEGY: * Acts as a liaison and expert resource for network infrastructure with the end-user community, clinicians and/or software/hardware vendor to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact users. Researches, analyzes and provides recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems. Collaborates with clients and technical resources and/or software/hardware vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes. * PATIENT SAFETY and QUALITY: * Monitors the environment, technology and infrastructure to support optimal patient care and prevention of adverse events. * POLICY and PROCEDURE / REGULATORY: * Ensures network infrastructure and corresponding policies and procedures, related to Health IT, follow appropriate Practice Acts, other applicable regulations and standards. * OTHER DUTIES: * Performs additional duties as defined for specific IT Telecommunications Technician Role. See table below. Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education * 4 Year / Bachelors Degree in related field Experience * Minimum of Three (1-3) years of telecommunication experience, required Certifications and Licenses * Industry certifications preferred * Current Montana driver's license and the ability to be insured to operate Billings Clinic vehicles Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered Able to provide home internet access and have personal cell phone Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider. Schedule: 1.0FTE (40 hours) Mon-Fri Compensation: $ 20.00/hr + DOE Robust Benefits Package ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES: Responsible for answering the help desk phone, and assigning tickets to support staff Responsible for triaging and assigning work orders that come in via email Assists in maintaining user s credentials IT procurement and vendor relations Coordinate the IT components of new employee and new provider on-boarding Manage and schedule resources for IT training Telemedicine co-site facilitator Initiate, monitor, log, and distribute reports and data. Develop and maintain procedures for all of these duties Supports other duties as assigned ADDITIONAL RESPONSIBILITIES: Monitor and track IT systems Timely communication to all customer inquiries Keeps users informed about the status of their incident or inquiry Assist with Information Systems projects as assigned QUALIFICATIONS (Required): High school diploma or equivalent Customer focus Previous experience in similar role, or customer-focused support role Proficiency in basic computer skills, Microsoft Office applications Excellent written and verbal communication skills ADDITIONAL DESIRABLE QUALIFICATIONS: Experience in support CRM system BMC Track-IT! Preferred Experience with or knowledge of Microsoft Active Directory

Requirements Talents, skills, and abilities: A High School Diploma or HSE is required, along with past employment experience. It is preferable that the individual's lived experience of mental health challenges includes experience with psychosis during his or her youth. However, personal experience with psychosis is not required. Ideally the Peer Specialist is a young adult; however, a Peer Specialist of any age may be considered for the position, if he or she relates well to young people. As much as possible, the Peer Specialist should understand the community in which the team is based with an awareness of available community resources. The Peer Specialist should also be someone who possesses the fundamental skills to meet the job requirements. The Peer Specialist should demonstrate good interpersonal communications skills and the ability to empathize with, relate to and effectively work with participants of mental health services. The individual should have two years of active participation in mental health self-help activities, peer support or peer advocacy programs, or participant run organizations or similar experiences or programs. They must possess the ability/ willingness to disclose their recovery story (where appropriate) for the purposes of empowerment. The Peer Support Technician must obtain required certification (Peer Support Specialist Case Manager, complete within 6 months of hire date) as follows: Complete 40 total hours of training. An assessment completed no longer than 90 days prior to sending in the application. PST will be assessed by AWARE's LCSW, LCPC, LMFT, LAC, physician, psychologist, or an advanced practice registered nurse until they reach mastery level in certain areas; Once the 40 hours online training and the assessment (which takes place after the 40 hours) is complete, then the PST submits the noted PST Case Manager Application; Once application is approved, PST will complete and pass required test; PST Case Manager must maintain credential. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual Raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off DailyPay We are proud to be an equal opportunity employer.

This position provides one-on-one training to providers as needed. Assists with creation of workflow, order sets, and templates. Advises the provider on clinical best practices, regulatory requirements and patient safety impacts. Monitors system functionality, patient safety issues, best practice and resolves and/or reports problems. Enhances functionality through process and reports. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Qualifications: Certified by the National Commission on Certification of Physician Assistants or Nurse Practitioner required. Minimum of one (1) year experience using, supporting or implementing an Electronic Medical Record (EMR) required. Meditech product experience preferred. Possess demonstrated professional medical knowledge to assist providers in the learning, configuration and best practice use of EMR software as relates to patient care. Possess knowledge and understanding of CMS Interoperability requirements, HIPAA, core measures, and other applicable regulatory and best practice initiatives. Possess ability to establish and maintain effective working relationships with providers, staff and the public. Must have the ability to maintain quality control standards. Possess ability to interpret, adapt and apply guidelines and procedures within the EMR software. Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. Commitment to working in a team environment and maintaining confidentiality as needed. Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed. Job Specific Duties: Exhibits high quality customer service skills serving the provider population (physicians, mid-levels, etc.), including appropriate communication, consistent follow-through on issues, and timely escalation of issues. Self-manages and assumes full ownership of all outcomes start to finish. Multitasks and prioritizes, utilizing appropriate critical decision-making skills. Documents workflows and processes as appropriate. Provides physician and mid-level end-user support, including, but not limited to; troubleshooting, complex problem resolution, workflow design, training, reporting issues to vendors, and executing emergency mode operation plans for downtimes. Supports and encourages optimal use of software and adoption of information technology solutions. Exhibits knowledge of physician and mid-level workflow, documents current state workflow and design future state workflows utilizing information technology. Incorporates workflow considerations into problem solving and configuration of applications. Assists providers with creation of templates, order sets and other configurable functions within the HIT electronic medical record software solutions. These include but may not be limited to; Meditech, Dragon, and other electronic medical record solutions for providers. Facilitates group projects toward successful completion of goals. Effectively and independently facilitates decision-making with providers and administrative leaders as it pertains to provider application solutions. Participates in patient safety issue/incident review and resolution activities as it pertains to the use of the EMR. Provides advice and guidance on system design related to patient safety. Pursues opportunities for self-development. Stays current with industry trends as they relate to job responsibilities, clinical best practices, patient safety and quality/risk information. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership. Shift: Day Shift - Variable Hours (United States of America) Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Requirements Talents, skills, and abilities: It is preferable that the individual's lived experience of mental health challenges includes experience with psychosis during his or her youth. However, personal experience with psychosis is not required. Ideally the Peer Specialist is a young adult; however, a Peer Specialist of any age may be considered for the position, if he or she relates well to young people. As much as possible, the Peer Specialist should understand the community in which the team is based with an awareness of available community resources. The Peer Specialist should demonstrate good interpersonal communications skills and the ability to empathize with, relate to and effectively work with participants of mental health services. The individual should have two years of active participation in mental health self-help activities, peer support or peer advocacy programs, or participant run organizations or similar experiences or programs. They must possess the ability/ willingness to disclose their recovery story (where appropriate) for the purposes of empowerment. High School diploma or equivalent required. Must have, or be willing to obtain, a valid Montana Driver's License. Must have an acceptable driving record and pass a criminal background check. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.